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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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63 Products for "customer" with 2 filters applied:

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  • 1
    Now Commerce

    Now Commerce

    Now Commerce

    ...The B2B CUSTOMER PORTAL enables your wholesale accounts and other B2B customers to enter orders online through your branded portal. The SALES REP PORTAL lets your sales reps enter orders online for their assigned accounts and provide customer service from anywhere. The SHIPMENTS MANAGER sends shipment requests from QuickBooks to your 3PL provider or in-house shipping software and records confirmations of completed shipments.
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    40 Ratings
    Starting Price: $150-$280/m after free trial
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  • 2
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes and deals and a lot more to help you grow your business. ...
    36 Ratings
    Starting Price: $99/month
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  • 3
    AvPro Software

    AvPro Software

    Decision Software Systems

    ...Modular in nature and specifically designed for aircraft maintenance professionals and all types of repair stations. Key modules include barcoded inventory, component maintenance/inspection/SB/AD tracking, parts sales and flexible customer invoicing, work orders, and full GAAP accounting. AvPro allows for custom forms to match your forms manual and also features popular FAA/EASA forms (8130/377, etc.).
    16 Ratings
    Starting Price: $89/month/user
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  • 4
    Resco Field Sales+
    Resco Field Sales+ is a no-code mobile solution designed to help sales teams manage customer data, track opportunities, and streamline order processing, all while on the move. Tailored for industries like retail, manufacturing, and professional services, it ensures your team can work efficiently both online and offline. With offline functionality and secure data synchronization, your team can access and update customer information, orders, and reports—even in remote or low-connectivity environments. ...
    12 Ratings
    Starting Price: $55/month per user
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  • 5
    Epicor Eclipse

    Epicor Eclipse

    Epicor Software

    ...By integrating advanced data management and AI capabilities, Eclipse ensures more efficient processes, accurate, real-time information, and actionable insights across the business. This leads to improved operational efficiency, optimized sales and margins, enhanced decision-making, and overall, better customer experience.
    108 Ratings
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  • 6
    iCustoms

    iCustoms

    iCustoms

    What is iCustoms? iCustoms transforms cross-border trade through an all-in-one platform, streamlining customs processes. Using AI and machine learning, it optimises logistics and supply chain management, saving your time and money. We simplify international trade with seamless integration into the UK's CDS/CHIEF customs systems. Why Choose iCustoms?
    Starting Price: $300
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  • 7
    aACE

    aACE

    aACE Software

    ...aACE can also be affordably and easily customized to fit your company’s unique workflows, supporting the “secret sauce” that sets you apart from your competitors.
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    7 Ratings
    Starting Price: $99/month/user
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  • 8
    Latitude WMS

    Latitude WMS

    PathGuide Technologies

    ...End-users also benefit from many different modules such as inbound transportation management, wire cutting, voice picking, and slotting, just to name a few. PathGuide understands, whether it’s a single DC with dozens of branches, or servicing the customer on-site, no two distributors are the same. PathGuide is committed to delivering warehouse management solutions designed to meet each customer’s unique requirements and wraps those solutions in the industry’s best dedicated service and support.
    3 Ratings
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  • 9
    ShippingChimp

    ShippingChimp

    ShippingChimp

    ShippingChimp is an order-tracking platform that empowers customers with end-to-end tools to enhance their post-purchase customer experience. Predict delivery exceptions, Notify customers of order locations, capture customer grievances such as lost or damaged items, host a self serve return portal, and collect product reviews at the right time. Our top most priority is to offer you a seamless shipping experience - from label generation to successful delivery. ...
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  • 10
    nShift

    nShift

    nShift

    The global leader in parcel delivery management and shipment. This enables our customers to deliver a better customer experience, improve customer satisfaction, provide a full range of delivery options, create new revenue opportunities, and develop sustainable delivery options. This empowers them to achieve scalable and strategic growth. By helping improve customer loyalty and the customer experience. Automate the entire delivery management process to ship anywhere. ...
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  • 11
    Dispatch and Logistics

    Dispatch and Logistics

    G and S Software

    ...Speed and Efficiency are Vital Getting where you need to go as quickly and safely as possible dramatically improves customer
    Starting Price: $5 / vehicle / month
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  • 12
    Infor Logistics Management
    From local warehouse management to international transportation planning and execution, Infor® Logistics Management solutions help ensure that supply chain speed, accuracy, and costs are aligned to meet customer and market demand. Complete global visibility via the Infor Nexus network empowers organizations to improve operations efficiency within the four walls of the warehouse or across the global transportation network. Organizations can realize the lower operating costs that come from optimizing fulfillment, customer experience, inventory management, and improvement in overall supply chain performance. ...
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  • 13
    Accuplus 3PL

    Accuplus 3PL

    Cadre Technologies

    ...Accuplus has been tested with over 20,000 customers at hundreds of storage sites and is the result of 30+ years of industry experience.
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  • 14
    JOpt.TourOptimizer

    JOpt.TourOptimizer

    DNA Evolutions GmbH

    ...JOpt.TourOptimizer gives full access to modern optimization strategies and already includes many useful functions and algorithms to model various tour optimization problems. The JOpt.TourOptimizer library is easily integrated into any product. It can be customized to meet special requirements or adapt to the industries’ specific needs in which your software products are used. JOpt.TourOptimizer – enables you to enhance your product or project by seamlessly integrating DNA’s tour and resource optimization engine. It comes as a Java library or in Docker Container utilizing the Spring Framework and Swagger.
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    8 Ratings
    Starting Price: €995
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  • 15
    NorthStar WMS

    NorthStar WMS

    NorthStar Automation

    ...Option to lock down chosen inventory to a specific kit or customer order. Manage orders by business rules, and operational or customer requirements and have control of complete, partial and non-fill. Order Manager can be run in auto or manual mode and allow for either hard or soft allocation.
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  • 16
    MindCloud

    MindCloud

    MindCloud

    MindCloud is a software company that builds and maintains custom connections between your software and other platforms so you can eliminate manual data entry and start automating and scaling your business. As technology continues to advance, the modern business owner is using more and more online software tools to manage their business. MindCloud creates a seamless flow from one software platform to the next, saving time and money by connecting your software and automating your business process. ...
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    20 Ratings
    Starting Price: $625/month
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  • 17
    DigitAll

    DigitAll

    BizGaze Limited

    ...Take actions based on Ground-level Information. 8. Integrated service network. 9. Businesses that aim to bring every stakeholder into part of the network, track every process, and stay connected to their customers, prospects, partners, and even their extended stakeholders on a single platform should use DigitAll.
    Starting Price: ₹5,00,000 per month
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  • 18
    TMSfirst

    TMSfirst

    TMSfirst

    Drive revenue and exceptional customer experiences. Dynamic prediction of risk to shipments, lanes, suppliers & networks enhances tactical planning. Process 25% more shipments up 50% faster. Create dashboards to help future performance analysis and modeling. Deliveries tracked on their way to the customer – from collection to end-point delivery. Rules drive automatic alerts to transform unrelated, detailed information from multiple disparate sources into unparalleled real-time business-focused intelligence. ...
    Starting Price: $36,000 per month
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  • 19
    Emteria

    Emteria

    emteria GmbH

    ...To enable faster time-to-market, Android-based emteria.OS supports Raspberry Pi and other cost-effective single-board computers (SBC). Also, emteria ensures a seamless transfer from Raspberry Pi onto industry-grade hardware, like i.MX8 based boards. Moreover, support includes custom hardware, e.g. provided by our partner network.
    Starting Price: €80/month
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  • 20
    Ximple

    Ximple

    Ximple

    ERP software integrated ecommerce platform, we see customers as invited guests and we are the hosts. It’s our responsibility to make every aspect of the customer experience more seamless and enjoyable. Our cloud-based solution seamlessly integrates every aspect of your business, from customer and supplier relationships to employee management, into one flexible and easy-to-use software suite.
    Starting Price: $120/user/month
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  • 21
    FuelCloud

    FuelCloud

    FuelCloud

    FuelCloud's comprehensive Fuel Management System delivers real-time monitoring and control for your bulk fuel assets. Our cloud-based platform prevents theft, ensures secure access control, and provides detailed fuel consumption tracking—all accessible from anywhere. Unlike traditional fuel control systems, FuelCloud uses modern technology to combine easy-to-install hardware with intelligent software designed for today's data-driven operations. Our web portal makes it easy to integrate...
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    28 Ratings
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  • 22
    Palms Smart WMS

    Palms Smart WMS

    Technoforte Software

    Palms Smart WMS (Warehouse Management System) is a cutting-edge software solution designed to streamline and optimize warehouse operations for businesses of all sizes. Palms WMS helps companies effectively manage inventory, track shipments, reduce operational costs and improve customer satisfaction. and improve overall supply chain efficiency. Palms WMS offers robust functionality to enhance your warehouse management processes and maximize productivity. Key features include: 1) Higher Space Utilization 2) 20% Higher Customer Retentions 3) 30% Better Order Fulfillment 4) 20% Improve Resource Utilization 5) Future Ready 6) Informed Decision Making
    Starting Price: $10,000
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  • 23
    Team Procure

    Team Procure

    Team Procure

    Team Procure is a cloud-based procurement suite that empowers businesses to manage their purchasing approvals, purchase orders, strategic sourcing, suppliers, and inventory. Conduct RFQ and E-Auction negotiations to secure the best deals with your suppliers. Generate custom reports based on department, project, or category and make data-driven decisions for your procurement strategy. Team Procure caters to both SMBs and Enterprise organizations with the ability to customize our system using powerful software modules. We offer solutions for: • Purchase Requisitions • Custom Approval Workflows • Procurement Management • Supplier Onboarding & Management • RFQs and E-Auctions • Warehouse Inventory Management For large procurement operations, we offer an enterprise-grade solution with dedicated servers. ...
    Starting Price: $250/month (3 users)
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  • 24
    Mandata Enterprise

    Mandata Enterprise

    Mandata Group

    ...Supports order entry, job planning and execution, proof of delivery and invoicing. A range of apps can be added to the system to enhance capabilities and streamline workflow including electronic POD software, vehicle checks, team admin, customer portal and track and trace app. All the functionality you need to manage your road transport operation with greater visibility and efficiency is here, in one integrated transport management system offering integration with pallet network systems, major accounting systems, customer ERP, and also warehousing software.
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  • 25
    MSB TMS

    MSB TMS

    MSB Solution

    MSB Solution is a TMS software designed for Canadian local, regional and national carrier single operating terminal to multiple terminal (LTL) and offers the most important tool - EDI, Customer Web Portal, LTL Line haul, local P&D dispatch, imaging module with barcode generator and decoder, interline freight management, customize auto-rating for freight, fuel and accessorial, automated e-invoicing, a variety of notification - delivery status, confirm pickup and/or delivery, appointment notification, accessorial uses. ...
    Starting Price: $10,000
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  • 26
    FulFillor

    FulFillor

    FulFillor

    ...Businesses can integrate multiple sales channels such as Shopify, WooCommerce, and Squarespace into a centralized system for streamlined order processing. FulFillor provides live tracking for both businesses and customers, increasing transparency throughout the supply chain. With over 150 integrations spanning marketplaces, couriers, and accounting systems, FulFillor supports scalable growth. Trusted by 3PLs, warehouses, and retailers, it empowers companies to improve operational efficiency and customer satisfaction.
    Starting Price: $299/Month/Per user
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  • 27
    Vehicle Fleet Manager

    Vehicle Fleet Manager

    Vinity Soft inc.

    With a list of features more comprehensive than anything we’ve ever produced, Vehicle Fleet Manager 5.0 delivers a complete fleet management experience. Assign vehicles to your employees, track vehicle expenses, create maintenance programs and service schedules, create work orders and invoice them to your customers (if that's what your business does), track and record inspections and issues, efficiently manage your parts inventory, monitor fuel consumption, track vehicle values and depreciation, and manage driver records all from the same interface. Start your day with a quick look at your dashboard to see what’s due and what’s past due. ...
    Starting Price: $160.00/one-time
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  • 28
    DDI System

    DDI System

    Advantive

    Tools for exceptional customer service including activities, communications, statuses, and sales history. Shared calendars keep your team on the same page with related transactions, task management, and activity history. Market-leading webstore with secure credit card & on-account payment processing. Review and request project quotes, utilize a PIM to manage rich product content and create a seamless shopping experience.
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  • 29
    Routeware

    Routeware

    Routeware

    Routeware has been digitally transforming the waste and recycling industry for over 20 years. Our mission is to help waste and recycling leaders use technology to delight customers, improve operations, and protect our planet. We work with smart cities and high-performance haulers to power their digital transformation strategies, enabling them to boost productivity, increase safety, enhance customer service, and improve environmental outcomes. Routeware’s vision is about more than providing technology; it’s about empowering waste collection teams to navigate complexity and evolve with ease. ...
    Starting Price: $29/month/user
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  • 30
    LABL

    LABL

    LABL

    ...Give the people the return policy they want, and don’t lose a dime doing it. Reduce eCommerce’s most annoying adversary to just a few clicks with LABL Return. Stop betting on what your customers want. Discover why they buy from you, how they feel, and what they will do next with LABL analytics. RESTful API. Simple setup, start shipping in just a few clicks. Manage all aspects of your eCommerce orders, including: Quote shipping rates, print shipping labels, track shipments
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