Best IT Documentation Software
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Compare the Top IT Documentation Software as of October 2025
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What is IT Documentation Software?
IT documentation software is software that enables organizations to create, manage, and organize technical documentation related to their IT systems and infrastructure. It enables users to document processes, configurations, troubleshooting steps, and other essential IT information in a centralized and easily accessible platform. The software often includes collaboration features, version control, and search functionalities to ensure that teams can efficiently update and retrieve documentation. By providing templates and automation options, it simplifies the creation of consistent, accurate, and up-to-date IT documentation. This software improves efficiency, reduces downtime, and ensures that critical IT knowledge is available to support staff and teams. Compare and read user reviews of the best IT Documentation software currently available using the table below. This list is updated regularly.
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1
SuperOps
SuperOps
SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier.Starting Price: $79/tech/month -
2
Device42
Device42, A Freshworks Company
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.">
Starting Price: $1499.00/year -
3
JDisc Discovery
JDisc
JDisc Discovery is a comprehensive network inventory and IT asset management solution designed to help organizations gain clear, up-to-date visibility into their IT environment. It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based.Starting Price: $100.00/one-time -
4
Domotz
Domotz
Domotz is an IT Infrastructure Monitoring and Management Software on a mission to provide all service providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty, and solve problems faster than ever. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with a plug-and-play setup, a friendly UX, and a comprehensive feature set accessible from any desktop browser or mobile device. Monitor any network and IT infrastructure with our powerful, affordable, user-friendly network monitoring software. All the features you need to manage and monitor your IT infrastructure proactively. -
5
Document360
Kovai
Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.Starting Price: contact us -
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ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.">
Starting Price: $6 per user per month -
7
Freshservice
Freshworks
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.Starting Price: $19/agent/month -
8
N‑able Passportal
N-able
N‑able™ Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. The N‑able™ Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities.Starting Price: $18.00/month -
9
M-Files
M-Files
By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries. Experience M-Files yourself by taking our free 30-day trial. With four different trial solutions to choose from, you can explore M-Files in the way that best fits your business goals. Our General trial offers a broad introduction to M-Files and the benefits of knowledge work automation, while tailored industry trial solutions take a deeper dive into key use cases within Wealth Management, Manufacturing, and Energy & Utilities. For more information, visit www.m-files.com. -
10
Faddom
Faddom
Faddom offers real-time, agentless application dependency mapping to give IT teams instant, risk-free visibility into hybrid environments. No credentials, no software installs, and no firewall changes. Faddom maps servers, applications, cloud resources, and traffic flows within an hour of deployment. This always-live mapping supports security audits, change impact analysis, cloud migration, IT documentation, and incident response. Faddom provides continuous infrastructure clarity without disruption, enabling better planning, control, and compliance. Trusted by organizations across industries, Faddom is built for speed, security, and simplicity. Deploy fast. Discover more. Stay in control.Starting Price: $0 -
11
Virima
Virima Inc.
VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of the VIRIMA CMDB deliver insight, control and value to IT organizations large and small, enabling them to efficiently tackle the challenges of managing and securing today’s dynamic, dispersed and complex IT estate.Starting Price: $15,000.00/year -
12
XIA Configuration
CENTREL Solutions
Automated documentation software to help you keep track of your IT infrastructure. Automatically document your IT infrastructure with our network documentation tool XIA Configuration. Run reports on your IT configuration including Windows, AD, Exchange, Hyper-V, Azure, VMware, Citrix, and more. Audit the configuration of different systems in a unified web interface. Track changes and expose security vulnerabilities. Turn days of time-consuming, manual documentation work into an automated process that takes just seconds. Discover your servers and record their configuration to help with troubleshooting and disaster recovery. With version control and change tracking, it's easy to detect suspicious behavior and incorrect configuration. Provide evidence that your IT adheres to organization policies, Microsoft best practices and security standards. Use XIA Configuration to automatically generate your documentation with your own branding.Starting Price: $800 one-time payment -
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IT Glue
Kaseya
Grow your business with the world’s leading IT documentation software. Serving the top-performing MSPs around the globe with over 300,000 users in 70+ countries daily, and dozens of productivity and innovation awards to boot — we’ll put you on the forefront of documentation management. IT Glue provides a documentation framework that is utilized by thousands of MSPs, offering you the most trusted and optimal way of organizing your clients’ information to effectively service them. Zero degrees of separation. Link related items together, so that all the information you need is at your fingertips. Secure your world with an immutable audit trail and next-generation password management engine, which is fully integrated and linked with all of your documentation.Starting Price: $29 per user per month -
14
HelpSpace
HelpSpace
Simplify Your Customer Support Team. An inbox, multiple inbound channels and flexible self-service sites are only a few of the features why you will love HelpSpace. One Inbox For Your Channels. All messages from your different channels arrive in your inbox so you always stay up-to-date on new tickets. Reply Quickly And Efficiently. Change the status, assign an agent or just instantly reply to a ticket. Self-Service Sites. Setup your content with HelpSpace. Multiple self-service sites in various styles: Blog, HelpCenter, Documentation. Self-Service Articles. Adding links of your Self-Service articles is just a click away. Save time! Unlimited Customers. You can have as many tickets and customers as you like. Multiple Channels. Your inbox can receive messages from up to 5 channels in our Pro plan. Intuitive Interface. The interface is clean, simple, and very easy to use. Get Started In Minutes. We made the onboarding process really easy and straightforwardStarting Price: $5 per user, per month -
15
Web Manuals
Web Manuals
Take control of your compliance with a document management system built for aviation. Join more than 20,000 aviation professionals writing manuals with ease in our document management system for the aviation industry. Simple & Efficient. Experience the modules that enable you to focus on writing. Create live links between your aviation manuals and regulatory requirements. No more sending files back and forth! Review your documents with ease. Reduce mistakes. Ensure that everyone always has the latest revision. Stay up-to-date with the compliance libraries and automated compliance monitoring. Simple editing. Full control. Make editing easier with a document management system for aviation. Distribute aviation manuals instantly with our document management system and reader app. Live linking to FAA, EASA, CASA etc. Highlights word-by-word impact. Automatic compliance checklists.Starting Price: €110 per month -
16
Hudu
Hudu
Hudu is the world's most beloved IT documentation system. Organize and enhance your IT environments while keeping everything under your control. We are a secure platform for scalable IT documentation, openly integrate with best-of-breed technology, rapidly innovate, and always put the needs of our customers first. We make it easy with a free trial, no contracts, and no user minimums. Streamline operations with password management, asset tracking, client documentation, and powerful automations. We are a IT documentation platform designed specifically for MSPs and IT professionals to centralize, standardize, and secure critical business information. Our solution simplifies the management these complex environments by offering a structured, organized repository for documenting processes, configurations, and client systems. By eliminating scattered or outdated documentation, our platform empowers teams to improve operational efficiency, reduce errors, and ensure consistent services.Starting Price: $30 per user per month -
17
IT Communication Assistant
IT Communication Assistant portal
With an IT communication assistant workspace, the IT communication instruments below are at the immediate disposal of IT professionals. A guiding, interactive message template is available for every IT situation. All you have to do is go through the chosen format and fill it with information. This results in a clear IT message in a professional communication cover. Immediately ready for publication. Always consistent. A guiding, simple IT newsletter builder is available to regularly highlight disclosures on behalf of your IT team. You can choose sections you want to include and fill them. This results in an interesting newsletter in PDF format to share with your stakeholders. An IT jargon translation engine is available. This allows you to quickly clarify complex IT concepts in everyday language. In such a way that even non-techies can easily identify with the technical concept. A manual creator for temporary problem-solving is available.Starting Price: €95 per month -
18
Docusnap
itelio
Docusnap inventories your network infrastructure, hardware, and software as well as common application servers. With Docusnap, you can easily create network maps and evaluation reports as well as operation manuals and contingency plans. Docusnap shows you who has access to which data and if your software is correctly licensed. You can also identify existing IT dependencies. Docusnap captures information of the network infrastructure, hardware and software as well as common application servers. Let Docusnap generate reports and maps of your network. Create contingency plans and operation manuals. Learn who has access to which data and whether your software is licensed correctly. Identify IT dependencies. At itelio, the focus is on the team! The company’s success is fueled by our highly skilled and motivated employees. By now, itelio GmbH has been able to secure the skills of about 90 experts from various nations. -
19
IT Portal
IT Portal
The most flexible platform for KBs, Docs, Passwords, and Configurations running on our cloud or yours... Period! Your clients get online and offline access to their documentation. Also trusted by IT Departments around the world, not just MSPs. The IT Portal is used by over 2500 paying users. This count does not include our instances that are allowed unlimited users. Our cloud offering services regions including the US, CA, UK, EU, and AU. You can also run the portal in your private cloud. As IT Teams grow, they outgrow the cluttered file shares and excel password lists. They need a secure structured platform that allows for the easy access and sharing of information regarding their IT Infrastructure. The IT Portal reduces downtime, creates accountability for documentation, and provides peace of mind for managers and IT professional.Starting Price: $25 per user per month -
20
Liongard
Liongard
Standardize, secure, and scale your IT managed services. Unleash your team to operate at 10x with Liongard, the only automation platform that gives you complete visibility across the stack, so you can manage modern IT with confidence. Still manually logging in to manage Internet Domains, SQL Servers and every system in between? Unify systems in Liongard to audit historical data, see critical changes, set proactive alerts and report across the IT stack. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Unlock data with Liongard for periodic business reviews, scoping new projects and converting customers to Managed Services. Make every aspect of running your MSP more efficient, profitable and secure – from how you assess potential customers to how you protect their systems. Liongard automates the process and minimizes human errors.Starting Price: $29 -
21
Sunrise IT Service Management
Sunrise Software
Sunrise IT Service Management is a comprehensive platform for managing today’s process-centric IT organization. Today’s IT department works as a business or organizational ‘enabler’ and as well as providing support and service, a broad range of operations and processes can be managed via help desk software to ensure that technology investments deliver successful outcomes. Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organization – not just your IT department. -
22
USU Knowledge Management
USU Software
USU Knowledge Management is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. -
23
Kaseya 365
Kaseya
Kaseya 365 provides seamless access to functions in endpoint management, security, and backup. These solutions are joined under one subscription, effortlessly integrated, and live within the unified interface experience of IT Complete. Gain access and control over devices and the network. Ensure devices and data are protected from intrusion or corruption. Preserve critical data from loss, theft, or exploitation. Do it all consistently, accurately, and within the constraints of small teams. Reduce vendor fatigue by putting all critical components in one easy-to-understand, acquire, and manage subscription. Experience massive improvements in technician efficiency by leveraging the power of workflow integrations and automation. Experience significant budget benefits by saving up to 75% when compared to using a mix of separate competing solutions. Your Kaseya 365 subscription offers everything needed to manage, secure, backup, and automate endpoints in your environment. -
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Smart Elpis
Smart
Electronic registry Smart Elpis enables your organization's business digitalization and automatization of demanding tasks and processes related to documentation. Through our solution, you will easily include all documentation that is received in the registry and the archive, and the distribution and internal delivery within the organization will be automatically performed. The main advantage of this applicative solution is that it optimizes operations and introduces a new level of efficiency and security in your business by converting documents into records. In addition, it is easy to use and complies with legal regulations. Digitizing documents reduces the possibility of document sorting errors. Reduce the risk of document loss to a minimum. Reduce copying and printing costs. Shorten the time of receiving and processing items. Searches are accelerated and simplified. Manage the protection of your confidential data.
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