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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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206 Products for "custom" with 2 filters applied:

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  • 1
    Process Street

    Process Street

    Process Street

    Process Street is an AI-powered compliance operations platform that automates complex workflows, enforces standards, and tracks audit data in real time. Teams use it to create structured SOPs, assign tasks, collect data, and monitor execution with intelligent oversight. From onboarding and audits to vendor management and document control, Process Street ensures every step is followed and every action is logged. Built for regulated industries like financial services, healthcare, and...
    1,098 Ratings
    Starting Price: $1500/month
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  • 2
    UniAgent

    UniAgent

    Consilium Software

    Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all...
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  • 3
    B2Chat

    B2Chat

    B2Chat

    B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp. Don't miss the chance of turning every conversation into a sell. Redirect your communication channels, and reply to all your customers from one place, without having to log...
    Starting Price: $80 per month
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  • 4
    Datarista

    Datarista

    Rhetorik

    Datarista makes it easy for you to integrate your data on platforms like Salesforce, Marketo, and Eloqua without the costly overhead. Datarista matches your data to your customer’s data and appends the licensed fields. Datarista also automatically updates any changes to your data in your customer’s business process. Give your customers the ability to search and add new net records to their business process. Datarista’s Data-as-a-Service Platform is custom-built for Data Providers giving them...
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  • 5
    MindCloud

    MindCloud

    MindCloud

    MindCloud is a software company that builds and maintains custom connections between your software and other platforms so you can eliminate manual data entry and start automating and scaling your business. As technology continues to advance, the modern business owner is using more and more online software tools to manage their business. MindCloud creates a seamless flow from one software platform to the next, saving time and money by connecting your software and automating your business...
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    20 Ratings
    Starting Price: $625/month
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  • 6
    Qorus Integration Engine

    Qorus Integration Engine

    Qore Technologies

    Qorus Integration Engine® is the only No-Code for Coders solution, enabling software engineers to rapidly create and maintain enterprise apps through a combination of building block construction, configuration, and custom coding in a highly flexible, open-source platform. Qorus includes AI automation, fault tolerant workflows, native Python - Java language integration, and a data provider API that automatically introspects and interfaces with any system independently of the underlying API...
    1 Rating
    Starting Price: $250 per month
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  • 7
    Hull

    Hull

    Hull

    Hull is a powerful customer data integration platform that enables sales and marketing teams to get one singular view of their customer and automate their activation, acquisition, and retention strategies seamlessly. Powerful and intuitive, this unified customer database has the power to transform, enrich, and segment data in all your tools in real-time. Using pre-built integrations, Hull connects your tools in order to create segments, trigger workflows, achieve real-time customer profile...
    Starting Price: $450.00/month
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  • 8
    Pelcro

    Pelcro

    Pelcro Inc

    ... and customize the user experience based on your brand - Fast check-out experience with Google Pay, Apple Pay, and PayPal -Manage users from the CRM or let them make changes from their self-serve dashboard -Customize and automate the payment journey, pricing models, and user flow based on your preferences - Export Analytics Reports including Gross Revenue, New Subscriptions - We offer 24/7 technical support Visit Pelcro.com to start for free or request a demo.
    Starting Price: Free Version
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  • 9
    Unific

    Unific

    Unific

    Unific syncs the most valuable shopping cart data into HubSpot, helps you understand your customer base and provides growth tools like dynamic coupons and analytics to attract, cultivate, and retain more customers. Unific provides deep integrations between shopping carts and HubSpot. Includes data enrichment custom field sync and more! We identify actionable differences in your customer's buying habits and divide them into distinct groups. Create relevant ecommerce marketing strategies for each...
    Starting Price: $1 per month
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  • 10
    Appmixer

    Appmixer

    Appmixer

    Our embedded iPaaS with an easy-to-use visual workflow automation system and unlimited connectors allows you to focus your resources on delivering what your customer wants to keep them happy. With Appmixer, you don’t need to do the heavy lifting work of customizing integrations. This allows you to focus on solving your customer’s problems and meeting their demands. Thanks to the convenience of our drag-and-drop UI with SDK, you can integrate data sources and create automated workflows without...
    Starting Price: $699/month
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  • 11
    Flexspring

    Flexspring

    Flexspring

    HR software companies choose Flexspring for faster, more cost-effective data integration. Boost HR software sales by easily integrating your application within any customer's workflow. Gain a faster, more cost-effective way to provide turnkey and custom data integrations to your customers. No internal IT resources are needed to create a data integration. The experts at Flexspring create turnkey connectors for you and handle all custom integrations. Enjoy an iPaaS with unlimited flexibility...
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  • 12
    WhatsApp4Dynamics
    WhatsApp4Dynamics is a productivity app built for Microsoft Dynamics 365 CRM. The app empowers user to communicate effectively with customers, prospects and business partners across the globe via WhatsApp without exiting the CRM ecosystem. WhatsApp4Dynamics helps sales, services and marketing teams to interact efficiently. The app makes you capable of communicating properly to serve customers, market products and services as well enable you to reach clients in a fast, easy and effective way...
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  • 13
    Modulus Connect

    Modulus Connect

    Modulus Data

    Modulus Data focuses exclusively on HR data integration. It’s all we do. Our prebuilt data connectors come in two flavors: turnkey connectors and custom connectors. Prebuilt connectors from Modulus Data connect HR software apps through API to API connection. In rare cases where a software app doesn’t have an API connection, scheduled file transfer can be used. Custom integration using Modulus Data’s custom connectors is fast and relatively easy. The experts at Modulus Data do all the data...
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  • 14
    Integration App

    Integration App

    Integration.app

    Powers integrations inside the best apps on the market. Connect your customer accounts without jumping through hoops. No need to register in developer programs, talk to support, go through verification, and submit dozens of forms. Simply select apps to integrate with. Assemble your perfect integration out of thoroughly engineered building blocks. Don't reinvent the wheel. Focus on what is unique to your app. Don’t waste time re-implementing the same logic for every application. Universal flows...
    Starting Price: $199 per month
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  • 15
    Unified.to

    Unified.to

    Unified.to

    Ship the integrations your customers and prospects need now and watch your revenue soar, without compromising your core product. Deliver secure, deep and powerful integrations for all kinds of use cases with advanced observability and security features. We never store your customers' data, plus, you can even securely store your customers' OAUTH2 access tokens in your AWS Secrets Manager account. Keep your customers' credentials secure with OAUTH2 authentication while giving your customers full...
    Starting Price: $250 per month
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  • 16
    Hevo

    Hevo

    Hevo Data

    Hevo Data is a no-code, bi-directional data pipeline platform specially built for modern ETL, ELT, and Reverse ETL Needs. It helps data teams streamline and automate org-wide data flows that result in a saving of ~10 hours of engineering time/week and 10x faster reporting, analytics, and decision making. The platform supports 100+ ready-to-use integrations across Databases, SaaS Applications, Cloud Storage, SDKs, and Streaming Services. Over 500 data-driven companies spread across 35+...
    3 Ratings
    Starting Price: $249/month
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  • 17
    Peekdata

    Peekdata

    Peekdata

    ... in a streamlined manner. - The single schema-less Data API endpoint - Review and configure metrics and dimensions in one place via UI - Data model visualization to make faster decisions - Data Export management scheduling AP Ready-to-use Report Builder and JavaScript components for charting libraries (Highcharts, BizCharts, Chart.js, etc.) makes it easy to embed data-rich functionality into your products. And you will not have to make custom report queries anymore!
    2 Ratings
    Starting Price: $349 per month
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  • 18
    HubSpot Operations Hub
    As companies scale, systems break. Every team builds their own process, data gets siloed, and efficiency tanks. To grow better, operations teams need the tools that make them central to growth — not an afterthought. Whether you’re part of a central RevOps team or run Ops for a single department, Operations Hub gives you a unified toolset that connects apps, cleans customer data, and automates business processes under one central CRM platform. The result? An efficient, aligned, and adaptable...
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    20 Ratings
    Starting Price: $50 per month
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  • 19
    Sinergify

    Sinergify

    Grazitti Interactive

    Salesforce®-Jira® Connector. Integrate standard and custom Salesforce objects with Jira to strengthen cross-functional collaboration and deliver top-notch customer experience. Accelerating Marketing Automation. Transforming your Marketing Automation Platform to drive maximum ROMI. What We Do? Data Science Specializing in next-gen business analytics to help you with better decision-making Web Development Developing innovative and responsive web assets to drive maximum business value...
    Starting Price: $3999 per year
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  • 20
    StitchView

    StitchView

    StitchView

    With StitchView, you’ll instantly see context – relevant customer information across all your apps in one workspace view. Access to more applications and data shouldn’t slow you down. Eliminate the redundancy in the searching, input, and sharing of data across multiple applications. Load and sync information across your entire view. Assemble and save optimized workspace views with groups of apps in a layout suited for a one-screen-glance workflow. Easily search and launch specific apps, views...
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  • 21
    Cloud Elements

    Cloud Elements

    Cloud Elements

    Cloud Elements is an API integration platform engineered to connect software as a service (SaaS) and the digital enterprises with the applications used by their customers and partners. Offering a catalog of 115 plus pre-built integrations, Cloud Elements allows users to efficiently build client-facing connections for internal solutions using powerful API integration. Cloud Elements features formula management, resource management, element-builder functionalities, and “API Hubs” that gives users...
    Starting Price: $1200.00/month
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  • 22
    Data2CRM.API

    Data2CRM.API

    MagneticOne

    Easy to use Data2CRM.API documentation with live queries to test CRM. Download well documented SDK for PHP. We'll publish SDKs for 15+ languages soon. Integrate and sync your software with multiple CRM platforms at a time to achieve the unitiy of business organization. Make your business running an easy thing with all available CRM versions and updates for your customers. No one is taking ownership for all of your hubs. It's spread across multiple people and departments working in silos. You...
    Starting Price: $500 per month
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  • 23
    NEC UNIVERGE
    Work has changed and customers, employees and partners demand ever shorter response times, faster innovation and higher service levels. Smart enterprises are adopting digital workplace strategies to create rich and connected customer and employee experiences that respond adequately to these rising expectations. NEC's UIP is software that interconnects disparate systems to become your own centrally managed application network. It seamlessly bridges IT and communications infrastructures...
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  • 24
    Alluvia

    Alluvia

    Alluvia

    Our data integration solution was designed with one goal in mind: to help middle-market businesses save time and money. Web-based integrations eliminate the need for the lengthy, and costly, development and testing phases seen with traditional integration processes. With only a minimal set-up charge, you can automate your ordering process in minutes, not weeks. This frees you up to focus on what matters – providing excellent customer service and increasing customer satisfaction. Our platform...
    Starting Price: $79 per month
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  • 25
    InoLink

    InoLink

    Inogic Tech

    Integration tool between Intuit QuickBooks and Dynamics 365 CRM online, InoLink provides a 360-degree view of customer that helps in understanding their historical data as aging balances, transaction history, and totals. View customer recent transactions, top customers, and other information in Accounting Dashboards within Dynamics 365 CRM. InoLink enables data exchange and avoids duplication between Dynamics 365 CRM and QuickBooks. This integration tool allows syncing one or more Quick...
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  • 26
    KaseSync

    KaseSync

    Grazitti Interactive

    Achieve business success by harnessing the power of collaboration with KaseSync by Grazitti Interactive. KaseSync is a revolutionary case connector that enables seamless bi-directional integration between online community & CRM platforms. Empower your customer support initiatives and elevate your CX with hassle-free case management, robust admin control, and stellar partner support. Want to take your customer service delivery to the next level? Integrate your community and CRM to escalate...
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  • 27
    Arch

    Arch

    Arch

    Stop wasting time managing your own integrations or fighting the limitations of black-box "solutions". Instantly use data from any source in your app, in the format that works best for you. 500+ API & DB sources, connector SDK, OAuth flows, flexible data models, instant vector embeddings, managed transactional & analytical storage, and instant SQL, REST & GraphQL APIs. Arch lets you build AI-powered features on top of your customer’s data without having to worry about building and maintaining...
    Starting Price: $0.75 per compute hour
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  • 28
    enosiX

    enosiX

    enosiX

    Unify operational and customer data to deliver perfect quotes, flawless transactions, and gain a 360 view of your customers. Actionable, real-time information is available directly in Salesforce with enosix. Pre-built but configurable solutions get you live 70-90% faster than traditional approaches. Frictionless data virtualization unifies your SAP back office with your Salesforce front end. The speed of business demands robust, always-on, always-updated solutions. SAP and front-end systems...
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  • 29
    IFTTT

    IFTTT

    IFTTT

    Make connectivity your competitive edge. IFTTT is the leading connectivity platform powering the digital transformation of products into integrated services. One connection enables you to integrate with any service in our ecosystem with the tap of a button and at a fraction of the cost. One connection, countless possibilities. Increase the touchpoints your customers have with your business. Our Platform empowers you to build personal and innovative experiences that fit conveniently into your...
    5 Ratings
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  • 30
    SAP Process Orchestration
    SAP Process Orchestration (SAP PO, formerly SAP PI) software supports custom process applications and integration scenarios. As the process orchestration layer of SAP’s Business Technology Platform, it can help you improve process efficiencies and respond to changing demands. Model, implement, integrate, and monitor custom process applications and integration scenarios – quickly and flexibly. By creating more streamlined, adaptable processes, you can innovate faster and respond better...
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