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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
View more categories (20) for "customer support"

225 Products for "customer support" with 1 filter applied:

  • 1
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    Starting Price: $25.00/month/user
  • 2
    HCSS

    HCSS

    HCSS

    ... cost control, and better job outcomes. With 45+ accounting integrations and customizable APIs, HCSS fits seamlessly into your tech stack. We regularly update our software based on feedback from real crews, ensuring it fits the way your team works. Backed by award-winning 24/7/365 support and a proven implementation process, HCSS helps reduce risk, cut inefficiencies, and deliver fast ROI. If you're ready to grow your business and gain a competitive edge, HCSS is the partner that gets you there.
    Starting Price: $60 - $4,000+/user/year
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  • 3
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes...
    Starting Price: $99/month
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  • 4
    Detrack

    Detrack

    Detrack Systems

    ..., simplify electronic proof of delivery with digital signatures and POD photos, and gain full visibility into every order. In short, Detrack is an efficient solution for businesses looking to achieve better control over their delivery activities. Its comprehensive features guarantee superior customer service and maximise operational efficiency for any organisation.
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    Starting Price: $29/month/user
  • 5
    Linxup

    Linxup

    Linxup

    Linxup is an ideal GPS tracking and dash cam solution for small and medium-sized businesses with fleets that want a powerful, easy-to-use system without overpaying for technology they don't need. Linxup's live, US-based support and coaching team is dedicated to ensuring customers get maximum value to help improve safety, reduce risk and costs, and get the most out of their teams in the field.
  • 6
    FuelCloud

    FuelCloud

    FuelCloud

    FuelCloud's comprehensive Fuel Management System delivers real-time monitoring and control for your bulk fuel assets. Our cloud-based platform prevents theft, ensures secure access control, and provides detailed fuel consumption tracking—all accessible from anywhere. Unlike traditional fuel control systems, FuelCloud uses modern technology to combine easy-to-install hardware with intelligent software designed for today's data-driven operations. Our web portal makes it easy to integrate...
  • 7
    Quartix

    Quartix

    Quartix

    With more than 30,000 customers and more than 600,000 devices installed in its 23-year history, the Quartix vehicle tracking system helps customers in the US, UK and Europe, in a wide range of industries, save on fuel and insurance every day. Whether your fleet consists of trucks, coaches, vans or cars, Quartix offers a wide range of valuable management and monitoring features that are easy to use. You’ll get live tracking, comprehensive driving style reports, driver timesheets...
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    Starting Price: $14.90/month
  • 8
    Routal Planner
    ... in their processes. Plan your routes including time frames, weight and volume restrictions. Send the routes to your drivers mobile phones and have control of your operation at all times. Send direct messages to your customers to let them know when their route starts or their stop is near. Reduce the amount of failed deliveries and improve your customer success.
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    Starting Price: €19 per month per license
  • 9
    Tookan

    Tookan

    JungleWorks

    ... productivity. 2. Customer app: Provide customers real time tracking of their orders with the delivery riders live location to create transparency and build trust. 3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed. 4. Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.
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    Starting Price: $39 / Month
  • 10
    Picafuel

    Picafuel

    Picafuel

    ... the board. With Picafuel, fuel retailers can unlock unparalleled scalability and customization, empowering them to grow their business while embracing innovation and staying ahead in a rapidly evolving market.
  • 11
    Veryon

    Veryon

    Veryon

    ... that leverages AI and machine learning to simplify everything from documentation to troubleshooting. After nearly 50 years in the business, we have built a growing reputation for getting our customers more aircraft uptime.
  • 12
    Rastrac

    Rastrac

    Manning Navcomp

    At Rastrac, we offer a vast array of services as well as the ability to create custom, tailored solutions. View the current locations of your vehicles and assets, get and view tracks of your vehicles all from your mobile device. At a glance, see what is happening in your fleet that requires your immediate attention. Monitor fleet health with information about devices not reporting, idle time, speeding incidents, and more. Our non-proprietary GPS tracking devices and software works...
  • 13
    IntelliShift

    IntelliShift

    IntelliShift

    IntelliShift offers enterprise field operations an alternative to today’s out-of-the-box telematics and fleet management solutions. The IntelliShift platform connects all aspects of your vehicle and asset operations, and solutions are configured to help you increase productivity, improve safety metrics and reduce in costs per asset. The IntelliShift platform includes AI video, fleet telematics, Inspection software, route management, fuel management, driver safety, compliance, customer...
    Starting Price: $14.98/month/user
  • 14
    Safety Audit Prep

    Safety Audit Prep

    Safetyauditprep.com

    ... fleet prices may vary). Experience simplicity with instant Electronic Federal Chain of Custody Forms (eCCF) for DOT drug and alcohol testing, a USDOT-compliant customized Workplace DOT Drug and Alcohol Testing ePolicy. Our partnership with Quest Diagnostics provides you access to thousands of Quest, in-network and non-preferred testing locations across the United States. Upload employee and company specific documents, order MVR and PSP reports, file UCR, BOC-3 and much more.
    Starting Price: $20 per month unlimited users
  • 15
    VAMOSYS

    VAMOSYS

    VAMO Systems

    ... for fleet business. We strive to bring in “holistic completeness” to our products. Transparent and Standard pricing. Provide value for every penny a customer spent on us. We want a customer to buy a product purely for the value it’s giving, not for marketing gimmicks. We take customer support very seriously. We just don’t want to see a dissatisfied customer. We employ the best people and tools to excel in customer support.
  • 16
    Urbantz

    Urbantz

    URBANTZ

    Urbantz is a leading last mile delivery management platform designed specifically for enterprises. We empower the largest retail, grocery, e-commerce and logistics companies to manage their final mile operations sustainably at any scale, providing the visibility and control to cut emissions, allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences. Happy customers include Carrefour, Auchan, Home24, ASDA, PostNord, Markey Spoon, Bosch & FM Logistic...
  • 17
    Dispatch Science

    Dispatch Science

    Dispatch Science

    Optimize and automate all your deliveries with Dispatch Science. Dispatch Science manages, optimizes and automates all the steps a delivery business needs to get the job done. It supports order-booking, CRM via a self-serve customer web portal, pricing, route optimization, manual and automated dispatching, real-time tracking with predictive ETA notifications, returns management, proof of deliveries, barcode scanning, billing, and driver management with a complete iOS/Android mobile driver...
    Starting Price: $675/month
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  • 18
    Vehicle Fleet Manager

    Vehicle Fleet Manager

    Vinity Soft inc.

    With a list of features more comprehensive than anything we’ve ever produced, Vehicle Fleet Manager 5.0 delivers a complete fleet management experience. Assign vehicles to your employees, track vehicle expenses, create maintenance programs and service schedules, create work orders and invoice them to your customers (if that's what your business does), track and record inspections and issues, efficiently manage your parts inventory, monitor fuel consumption, track vehicle values...
    Starting Price: $160.00/one-time
  • 19
    VTrack

    VTrack

    VTrack Solutions

    ... Efficiency Reports for various functions such as time sheets, mileage reports, idle time report, Vehicle status reports Vehicle management to notify deadlines such as Insurace, MOT expiration and service due Why Choose us: 24/7 Customer Service Easy and flexible terms Easy and quick installation Additional users at no extra cost Customizable and scalable Increase business productivity at an affordable price State of the art live tracking Reduction in insurance cost
  • 20
    AllRide

    AllRide

    AllRide Apps

    .... AllRide has 5 products: 1. AllRide Cab - for Cab Rental businesses like ridesharing, limo, and cab services 2. AllRide Bus - for public transport, employee transport, shuttle services 3. AllRide Ebike - for scooter/bike rental businesses. 4. AllRide Logistics - for logistic businesses like truck booking solutions. 5. AllRide Delivery - for Food, Grocery, Courier, Retail/Ecommerce, Cannabis Delivery Pricing: 1. License-based customized solutions 2. Subscription-based
    Starting Price: $13/vehicle/month
  • 21
    ShuttleControl

    ShuttleControl

    Vinctus Technologies

    The mobility platform for business. ShuttleControl is the mobility platform businesses use to enhance customer experience and operational efficiency. Shift gears into the fastlane. One platform with all the features you need to provide an experience your customers will remember. Giving your customers a modern experience is not enough. Stay ahead by having the features to personalize the experience around your brand. One platform with all the features you need to streamline any mobility...
    Starting Price: $29 per month
  • 22
    Radaro

    Radaro

    Radaro

    Track every minute, from your store to your customer’s door. Radaro reduces your operational costs whilst offering real-time insights over your in-house and third-party service providers with unprecedented customer insights. Transform your last mile and service delivery, today. Book a demo to see how Radaro can improve your delivery efficiencies by more than 30% and create an engaging branded customer experience. Revolutionize your last mile and service delivery, today. Create and manage jobs...
  • 23
    RFM live

    RFM live

    Blue Crystal Solutions

    Give your customers 24/7 website access to their fleet, inspection sheets and documents by using RFM live. When used with Workshop Pro / CoWorks or Rental Pro documents such as service and inspection sheets, MOT certificates will automatically sync with RFM live, allowing your customers to download them immediately. RFM live will allow your customers to view their fleet, see due maintenance dates, report defects and breakdowns, run service reports and more. RFM Live is completely web-based so...
  • 24
    DQ ODT System

    DQ ODT System

    DQ Technologies

    Your ability to deliver the RIGHT product at the RIGHT time is one of the main reasons why customers choose to do business with you. But order delivery logistics and tracking isn’t so easy. Driver rosters, complex distribution methods such as buyouts and relay transfers, as well as the sheer number of orders all contribute to add complexity to an already complicated process. Order Delivery Tracking, or ODT, helps with planning and routing while giving complete visibility of the status of every...
  • 25
    One Step GPS

    One Step GPS

    One Step GPS

    Our high-quality GPS tracking with fantastic customer support is truly changing the industry. Most GPS and software companies view customer support as a waste of resources. They look for ways to automate it, outsource it, or charge extra for it. We think that’s very shortsighted. We see amazing customer support as an essential part of standing behind our product. When it comes to being responsive and proactive, we strive to leave every other GPS tracking company in the dust. We believe...
    Starting Price: $13.95 per month
  • 26
    DispatchDirect
    DispatchDirect is the foundation for call-taking, dispatching, invoicing, and reporting. DispatchDirect provides digital dispatch with all major motor clubs to receive service requests, return the estimated ETA, and then, enter all call information automatically into the Dispatch Board when the PO is received. This solution also includes accounting – invoices (can be emailed to customers) and payment receipt and application (including integrated credit card processing).
  • 27
    Cigo

    Cigo

    Cigo

    Cigo, The new standard in last-mile management. An innovative cloud solution to increase deliveries, service calls or pick-ups, scale efficiently and provide your customers with a perfect last-mile experience. Route Management at Your Fingertips. With our feature rich web platform you can dispatch, optimize, report and fully control your customer's last-mile experience. Enhance Customer Experience. Give your customers an amazing experience, keep them in the loop with real time SMS and Email...
    Starting Price: $99 per month
  • 28
    Enrich

    Enrich

    Enrich Software

    Invest in the software that will provide your organization with a competitive advantage in a competitive market. With extensive billing methods, billing cycle options, flexible maintenance inclusions/exclusions, contract. enrich provides the flexibility you need to meet your customers’ demands, while delivering the functionality required to proactively manage every unit, shop, facility, region, and company, resulting in decreased. Reporting tool with over 50 reports. Instant customer access...
  • 29
    FleetLink

    FleetLink

    FleetMind Solutions

    FleetMind’s FleetLink™ suite of fleet management and fleet automation solutions is field-proven to reduce solid waste collection costs, increase customer density, drive lasting gains in route productivity, improve service performance, enhance fleet safety, and augment revenues. With its FleetLink™ suite of solutions, FleetMind provides the waste industry’s top-ranked onboard fleet management “Smart Truck” systems to improve fleet safety, sustainability, efficiencies, maintenance, and customer...
  • 30
    Bynx

    Bynx

    Bynx

    We’ve a solid track record in helping fleet, leasing and mobility customers (just like you) to make the most of their vehicle assets. We’ve been doing so since 1989. In addition, Bynx enables you to become more efficient, improve customer service and the customer experience, and make informed business decisions based on data insights. No matter how many markets your company operates in or what type of leasing, fleet, and mobility products and services you provide, Bynx helps streamline...
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