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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Picafuel

    Picafuel

    Picafuel

    ... the board. With Picafuel, fuel retailers can unlock unparalleled scalability and customization, empowering them to grow their business while embracing innovation and staying ahead in a rapidly evolving market.
    6 Ratings
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  • 2
    Veryon

    Veryon

    Veryon

    ... that leverages AI and machine learning to simplify everything from documentation to troubleshooting. After nearly 50 years in the business, we have built a growing reputation for getting our customers more aircraft uptime.
    114 Ratings
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  • 3
    Vehicle Fleet Manager

    Vehicle Fleet Manager

    Vinity Soft inc.

    With a list of features more comprehensive than anything we’ve ever produced, Vehicle Fleet Manager 5.0 delivers a complete fleet management experience. Assign vehicles to your employees, track vehicle expenses, create maintenance programs and service schedules, create work orders and invoice them to your customers (if that's what your business does), track and record inspections and issues, efficiently manage your parts inventory, monitor fuel consumption, track vehicle values...
    Starting Price: $160.00/one-time
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  • 4
    US Fleet Tracking

    US Fleet Tracking

    US Fleet Tracking

    Providing GPS tracking and asset management to help thousands of customers save time and money by keeping track of their assets, LIVE. Our internet-based tracking system gives you full access, full control, anywhere from any device. As the manufacturer we guarantee unmatched quality and reliability. Put the power of data to work for your business. Our reports will save you time and money. Breaking down the important details quickly, while allowing you to schedule and customize reports to meet...
    Starting Price: $29.95 per user per month
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  • 5
    iCare AMS

    iCare AMS

    AMC Aviation

    Building on our experience as aviation maintenance experts, we developed a fully integrated ERP solution for the aviation maintenance industry, Today we have more than 25 customers worldwide using our system. Among these customers we have CAMO Organisations, Airlines, and major MRO organisations like: TARMAC AEROSAVE (An Airbus Company) AEROTECHNIC INDUSTRIES (Joint venture between AFI-KLM and Royale Air Maroc) These partners enjoy the benefits of our fully integrated and extremely...
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  • 6
    FleetWave

    FleetWave

    Chevin Fleet Solutions

    .... Use intelligent data to find out how your fleet works. Integrate almost any third-party app, so you can work smarter. And automate your processes to work more efficiently. Our flexible fleet management software gives you the tools to stay compliant, power-up productivity and exceed customer expectations. With us by your side, you’ll be able to take your fleet – and your business – further.
    Starting Price: $3 per vehicle
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  • 7
    Stream

    Stream

    StreamTech Ltd

    Transport and logistics software for businesses managing deliveries & collections. With automated route optimisation and planning for multi-drop delivery routes, real-time driver tracking, electronic Proof of Delivery (and collection) through our integrated mobile App, plus proactive email & SMS communication with customers, Stream is designed to improve the efficiency of your logistics operation, whilst also improving your customer service. Stream helps to simplify the process...
    Starting Price: £50/month
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  • 8
    ShopController

    ShopController

    ShopController

    ... fleet or your customer's fleet, ShopController provides tools including fleet maintenance reports, vehicle logs, tire history, and tire wear tracking, so you and your fleet customers can easily manage and track vehicle status. Founded in 1992, ShopController includes inventory control, scheduling, mechanic tracking, workflow, and equipment management. ShopController also has a proven track record with multi-site and franchise management operations. Request a free online demo.
    1 Rating
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  • 9
    Verizon Connect
    Verizon Connect helps small businesses, enterprise companies and government/non-profit organizations with their fleet, field service and asset management needs. Our range of platforms aid customers in all industries uncover hidden costs, while revealing the potential for greater productivity and efficiency. Going beyond seeing vehicles on a live map, our customers use our platform to encourage safer driving behaviors by tracking speeding and harsh braking, help reduce fuel expenses...
    2 Ratings
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  • 10
    Cetaris

    Cetaris

    Cetaris

    ... the data you need the most with repair, parts, and task tracking. Automate work order creation and PM scheduling. Then, gain the right business insights to optimize performance with 1,000+ report customizations.
    1 Rating
    Starting Price: $1000
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  • 11
    StayOnHire

    StayOnHire

    StayOnHire

    ... growing team, such as an over-the-phone script for new customers, payment processing, digital customer signatures, hire agreement digitization, field inspection forms, automatic damage reporting (pre/post-hire conditions), reporting, analytics and so much more. Not all rental companies and processes are the same. StayOnHire respects this process by tailoring features, onboarding and pricing to suit your team’s needs with the ability to add more at any time.
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  • 12
    ZenduiT

    ZenduiT

    ZenduiT

    ZenduiT is an industry leader in telematics and IoT-powered software solutions. Our comprehensive technology platform is designed to help fleet and field service businesses run more efficiently. We offer affordable ADAS/Facial AI Cameras, Cold-chain Asset Tracking, Indoor Tracking, field service management solutions, and custom applications with ZenduOne Ecosystem. With access to real-time data from any connected device, businesses can make informed decisions quickly and easily. Our...
    Starting Price: $10 USD/month
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  • 13
    ShopView

    ShopView

    ShopView

    ShopView is repair shop management software built specifically for diesel and heavy-duty service shops. It gives shop owners and technicians the tools they need to track jobs, assign work, log billable time, manage inventory, send estimates, and invoice customers—all in one place. The platform supports both in-shop and mobile field operations, so technicians can clock in and update jobs from any device. Customers get access to a modern portal where they can approve estimates and pay invoices...
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  • 14
    HQ Rental Software

    HQ Rental Software

    Caag Software

    HQ is the Online Headquarters for your rental business. We help you steer your business to the next level! HQ includes an online reservation plugin that will be installed on your website. Our user-friendly system allows you to manage your vehicles, rates, add-ons, and maintenance. It also includes customer relationship management and a portal for third-party sales agents.
    Starting Price: $90/month
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  • 15
    Heavy Vehicle Inspection (HVI)
    Helping businesses to unify cost, efficiency, productivity and safety by one connected platform. The industry's top rated software for reliability centered maintenance. Track and fix the productivity issues with Daily operator reporting on work hours, Machine usages, DVIR and additional business data collection. Reduce annual maintenance cost by 25% with well planned PM schedules, follow up process and detailed tracking on parts, labor. No paper printing or reduced administration efforts to...
    2 Ratings
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  • 16
    Fleetrock

    Fleetrock

    Fleetrock

    Fleetrock helps fleets run more efficiently, simplifies compliance, and improves customer service. Real-time vehicle & maintenance tracking and performance data provides deep insight into your fleet's operations. Organize and manage vehicle data, assign users and permissions, track lifecycle, and increase uptime. Manage and track repair data, schedule maintenance, report issues, track warranties, and reduce costs. Use vehicle and repair data to unlock powerful insight into fleet and maintenance...
    Starting Price: $5 per unit per month
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  • 17
    Rosmiman IWMS

    Rosmiman IWMS

    Rosmiman Software

    ROSMIMAN® IWMS & Services Global Site is a global, collaborative and integrating system for the management of real estate assets of multiple types, their infrastructures and services, where the different user roles can interact and interact from anywhere and at any time, thanks to the innovative technological architecture of the software system, its ease of use, the optimized methodology of its processes and the ability to provide business intelligence. ROSMIMAN® IWMS & Services Global Site...
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  • 18
    Viasat Connect

    Viasat Connect

    Viasat Connect

    ... communication across your commercial fleet services, connecting remote workers, your office staff and your customers in a clearer, faster and more effective way.
    Starting Price: $35.00/month/user
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  • 19
    SQ.7

    SQ.7

    Squarerigger

    SQ.7 is a full service fleet maintenance solution. SQ.7 includes modules for work orders, purchase orders, preventive maintenance scheduling, parts inventory, part kits, financial services, and over 350 reports. Our customers include over the road truckers, LTL carriers, utility companies, cities and universities. Any asset that has a maintenance schedule can be tracked including tractors and trailers, automobiles, conveyor systems, fork lifts and dollies. SQ.7 includes modules for workorders...
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  • 20
    Omnitracs

    Omnitracs

    Omnitracs

    ... to show relevant information based on stop-type, location, and customer. Once the right form is found, sorting through fields unrelated to the task at hand can waste time. Present drivers with the correct forms and fields for the moment to make filling out forms a breeze. Inconsistent data collection, human error, and misplaced paper can lead to delays and lost revenue. Bring forms, documents, and photos into your digital process to ensure operations move smoothly.
    1 Rating
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  • 21
    iZND GPS Tracking Solution
    ... applications for different departments or customers on a single iZND GPS Server installation. The platform offers real time GPS tracking of multiple vehicles in a web browser. A live view of the entire vehicle fleet gives you control, the best vehicle can be dispatched for a job and specific vehicles can be followed when required. Alerts and notifications are instantly available in the application.
    2 Ratings
    Starting Price: $30 per month
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  • 22
    Driveroo Fleet
    Manage complex fleet operations with an intuitive digital Dashboard designed to simplify the workflows of everyone in your business. Customize your Driver software to match the specific needs of any fleet, large or small, in any industry, from transportation to next-day delivery. We configure your software to integrate all your processes, reports and features, putting you firmly in the driving seat. Just Ask Roo! Get a 360-degree view of your fleet distribution. Monitor data such as average...
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  • 23
    MoveX

    MoveX

    MoveX

    Redefining the way your business operates by adopting savvy on-demand solutions at affordable cost. Movex, a perfect choice for your mobility venture! Digitize your transportation business with a robust mobility suite. Simplify your mobility operation and enjoy favorable business results. Win the hearts of the customer by offering lucrative on-demand applications. Explore the complete tech suite and get amazing white-labeled on-demand applications for your business. Planning to make a mark...
    Starting Price: $6 per month
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  • 24
    PCMechanic

    PCMechanic

    PCMechanic

    ... history of all services performed on all your assets. Meet warranty requirements with regular, recorded, preventive maintenance on all your assets. If it has been entered, it can be reported on. PCMechanic makes reporting on your assets service a breeze. Run any of the pre-made reports, or create and save your own. If you have unique requirements for specific reporting, just ask, and a custom report will be created at no cost.
    Starting Price: $50 per month
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  • 25
    FaultFixers

    FaultFixers

    FaultFixers

    FaultFixers is maintenance software made easy. The system tracks and automates all maintenance operations with simple-to-use features including a powerful planned preventative maintenance tool, in-app notifications and messaging, custom checklists and digital forms, dynamic scheduling and team management. FaultFixers is a one-stop platform to achieve clear and simple maintenance management for your business.
    Starting Price: £50/month/user
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  • 26
    SYNAOS Intralogistics Management Platform
    The complexity of intralogistics processes is constantly increasing. In addition, the variety of available means of transport is severely limited due to the currently fragmented IT landscape. What was missing until now, a system that is able to manage this complexity and grow with the dynamic requirements of the customers? This is exactly where the SYNAOS Intralogistics Management Platform (IMP) comes in. Seemingly chaotic processes transform into a perfectly orchestrated, continuously...
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  • 27
    AddSecure FleetVision
    .... From onboarding to full deployment, FleetVision ensures a smooth journey with onboarding,  support and customer success. Designed for scalability, it helps fleets of any size reduce empty runs, cut costs, ensure compliance, and boost operational efficiency—all in one offering. AddSecure FleetVision - Connected to what matters.
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  • 28
    Limble CMMS

    Limble CMMS

    Limble CMMS

    Maintenance professionals across a variety of industries have a very real challenge: outdated, difficult-to-use, and expensive maintenance software. At Limble, we believe that you should love your CMMS, not just tolerate it. Limble CMMS was created to become the first truly easy-to-use, modern, and mobile CMMS that can be started in minutes with a return on investment within a matter of weeks. A few years later, we have ecstatic and pleased customers all over the world in manufacturing...
    Starting Price: $35.00/month/user
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  • 29
    KloudGin

    KloudGin

    KloudGin

    KloudGin is the only combined, one cloud field service and asset management solution on a single easy-to-use platform. Connecting customers, employees and assets with AI powered access to information on any device. All work in one – KloudGin is the only industry-focused system that eliminates silos and unifies Field Service Management (FSM) and Enterprise Asset Management (EAM) in a single cloud platform. KloudGin’s Artificial Intelligence constantly learns from your daily operations and user...
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  • 30
    Domain 6 Facilities Management Accelerator
    ... implementation. Customers go from reactive to proactive service business models to create additional revenue streams. Improve tracking of asset and property expenses to simplify charge backs​.
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