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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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90 Products for "customer" with 1 filter applied:

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  • 1
    We.Team

    We.Team

    Otixo

    Real-time chat, file sharing & online meetings in one place for companies and teams. Communicate via chat or video/audio conference in real time, and use online meetings to present ideas via screen sharing. Integrate external cloud drives (e.g. Google Drive or Dropbox) and servers (e.g. FTP and SFTP) to get access to all data in your WeTeam multi-cloud. With Workspaces and channels, you not only optimize collaboration within your team, but also with your customers and service providers. Keep...
    Starting Price: $5 per month
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  • 2
    Dataprius

    Dataprius

    Dataprius

    ... with Dataprius. Easy management of Users’ folder permissions.Today, the Dataprius folder permissions model is a success. All companies need central document storage. All those files can be stored in the Cloud and shared inside the company and with customers. Forget about local servers. The Cloud allows payment for use, adjusting resources to the needs of the moment. Reduce and rationalise costs.
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  • 3
    Spike

    Spike

    Spike

    Spike brings your entire workspace into your Inbox: email, chat, calendar, calls, team collaboration, tasks — to one powerful Inbox. Everything you need to get your work done is in a single feed, so you can finally give the app-switching a rest. Spike’s conversational email fuses traditional email with instant messaging — eliminating cluttered email threads. With real-time conversations and live collaboration, have better interactions and a more human communication experience. Spike is...
    5 Ratings
    Starting Price: Free
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  • 4
    Zoho WorkDrive
    ... to ensure your data is always protected. Shape your ideas, together. Brainstorm with your team in real-time using Zoho Office Suite. File management and collaboration solution that suits any team, industry, or business size. Back up your team files offline. Always synced and always available. Our customers are working wonders with Zoho WorkDrive.
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    16 Ratings
    Starting Price: $2.50 per month
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  • 5
    Jumpshare

    Jumpshare

    Jumpshare

    ... ideas, bugs and concepts clearly. Record your screen in video or GIF instead of writing a thousand words. Use screen recording with drawing, webcam, and audio to guide your customers quickly. Jumpshare sits in the menu bar so you can quickly share your work and ideas.
    1 Rating
    Starting Price: $9.99 per user per month
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  • 6
    FileWay

    FileWay

    Everywhere Networks

    FileWay is on-premises secure Enterprise File Synchronization and Sharing (EFSS) software. It offers intuitive, user-friendly functionality, and allows the user to tailor settings according to their specific preferences, or administrators to customize functionality on a user-by-user or group-by-group basis. It integrates fully with existing enterprise systems, and since there’s no client-side software to install or maintain, there are no new support burdens introduced. It is a cost...
    1 Rating
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  • 7
    appFiles

    appFiles

    appFiles.com

    Store Documents. Easily scan or upload important documents into your appFile. The On-browser viewer will allow you to leaf through the pages and even download in .pdf format. Create Photo Galleries. Keep your photos where they belong: together with your file. Create and share galleries with the outside world with just a click. The powerful appFiles Galleries will let you take control of your photos once again. Track Email. Can’t find that email you sent a customer three months ago? Perhaps...
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  • 8
    Smash

    Smash

    Smash & Co

    ..., when… You have everything in hand to contact the right person, at the best time. Take advantage of each transfer to spread and promote your brand. In addition to customizing the design of the download page, Smash gives you the opportunity to distribute promotional content during the download time of your files. For example, broadcast a promotional video of your business...the range of possibilities is endless!
    Starting Price: $4.80 per month
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  • 9
    Amazon Drive
    Amazon Drive is a secure online storage service for your photos, videos, and files. Every Amazon customer gets 5 GB of free storage shared with Amazon Photos. Save, organize, share, and access all your files on desktop, mobile, and tablet. If you need more storage, Amazon Drive offers a selection of monthly and annual storage plans. Amazon Drive provides easy access to the documents, music, photos, and videos you store on it. Store your important files on Amazon Drive and keep them safe even...
    7 Ratings
    Starting Price: $5 per month
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  • 10
    AcceleWeb Files
    Store, share, manage and collaborate files with unlimited storage, for businesses and individuals. Secure trusted cloud file sharing, storage, management, and collaboration for thousands of customers since 2008. AcceleWeb Files is designed for simplicity and security. We support all modern browsers and all modern devices - whether it be computer, tablet, or phone. AcceleWeb Files supports all file types. Works seamlessly across all browsers - phones, tablets, and computers. Responsive design...
    Starting Price: $3.33 per month
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  • 11
    ufile.io

    ufile.io

    ufile.io

    ... users. We put our users in control, which is one of the reasons why Upload files is in the most popular file sharing sites in the world. Uploadfiles deploys a wide range of data centres located in various regions across the world. This enables us to ensure lightning fast file sharing capabilities to our customers at all times. Whether you have files for download, or just want to upload and share, you can rely on us 24/7, 365 days a year.
    2 Ratings
    Starting Price: $9 per month
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  • 12
    Smart Eye Technology

    Smart Eye Technology

    Smart Eye Technology

    Smart Eye Technology protects businesses that share highly sensitive files such as financials, legal contracts, wiring instructions, employee information, new innovation ideas, and more. Whether sharing internally with employees – working on-site or remotely, or externally with vendors or customers, Smart Eye Technology provides unprecedented data and information security. Fraudsters impersonating vendors are requesting wiring changes through email costing businesses upwards of 500 billion...
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  • 13
    J-Doc

    J-Doc

    amZen

    Software for sending files over the Internet and sharing documents remotely, J-Doc is made with Open Source components. J-Doc users and customers can know and audit 100% of the technical code . J-Doc's high level of security does not create any difficulties for users. Access protected by password. Assign rights to users: view, modify, delete. Email a simple download link to the files you make available. The link is free or password protected. With the possibility of adding a validity date...
    Starting Price: €490 per 5 GB per year
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  • 14
    SFTP To Go

    SFTP To Go

    Crazy Ant Labs

    SFTP To Go is a secure, cloud-based file transfer and storage solution that’s easy to use and scales with your needs. Trusted by over 1,000 customers, it’s built on Amazon Web Services’ cloud infrastructure and supports secure protocols like SFTP, FTPS, S3, and HTTPS. You can manage files through a simple web interface or your preferred FTP clients, share them with secure links, and keep everything under control with user and permission management. Your data is protected with 256-bit AES...
    1 Rating
    Starting Price: $50/month
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  • 15
    Z1 SecureHub

    Z1 SecureHub

    Zertificon

    25% of the 100 German companies with the highest turnover use Zertificon's solutions. Z1 SecureHub is our web-based MFT solution. Encrypted large file transfer made simple, so you can confidently –and effortlessly– send and receive large files with anyone, anywhere over the Internet. Secure data flows are instant between your employees, teams, customers, partners, and systems— no end-user installations are needed. Involved parties receive an email with every upload or download so that everyone...
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  • 16
    FileShadow

    FileShadow

    FileShadow

    No more organizing into folders or even needing to name your files. FileShadow manages your documents and photos by incorporating content and metadata scanning with automatic, geolocation and custom tagging for seamless organization and searching. One or more of your Slack Workspaces can be linked as FileShadow sources allowing files from your channels, regardless of who sent them, to be archived in your FileShadow Vault. Any attachments sent to you or by you in Slack conversations can...
    Starting Price: $7 per month
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  • 17
    ShareDocView

    ShareDocView

    ShareDocView

    ... create a data room for your team. Team members know more easily what documents can be shared. Protect your docs by requesting an email, plus remove access anytime! No more old version files circling around your customers or investors. The latest version can be updated with a few clicks. No need to download or install software on your devices. Just open up your browser and access ShareDocView from any device.
    Starting Price: $3 per month
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  • 18
    NirvaShare

    NirvaShare

    Nirvato Software

    At times, when external identities such as customers, partners, etc who are not part of your organization's identity store do bring up a challenge in sharing and collaborating files securely. This is where NirvaShare can take care of dealing with access, security and compliance while sharing cloud storage files with external users. Besides cloud platform deployments, NirvaShare can also be deployable to your on-premise environment pointing to your existing S3 compatible or other supported file...
    Starting Price: $4 per user per month
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  • 19
    Tango

    Tango

    Tango

    Catch up on your documentation, cut down on meetings and interruptions, and save hours every week. We’ll automatically create a step-by-step guide with perfectly cropped screenshots, links, and annotations. Blur out sensitive information, add annotations, draw freehand, or customize your logo and colors. Publish your guide to multiple knowledge bases with one click, share a direct link, or export to PDF, HTML, or Markdown. You click through your process. Tango does the documenting. Create 10...
    Starting Price: $16 per month
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  • 20
    Smartlockr

    Smartlockr

    Smartlockr

    Smartlockr is a people-centric data security platform to easily enable secure email and file sharing for an entire organization. Smartlockr prevents data leaks by keeping user-friendliness in mind with everything we do. By eliminating the human error, we ensure your workforce is your strongest asset in preventing data leaks. Smartlockr can be customized for each organization, so that every employee can continue to work with the (email) systems they are used to. Smartlockr can be used...
    Starting Price: €0.42 / month / user
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  • 21
    Qwil Messenger

    Qwil Messenger

    Qwil Messenger

    Upgrade to an all-in-one client communication platform. Your data, your control, your brand. The consensus among experts is clear, just don't use social chat platforms for your business. Start chat instantly, easily, and now securely, with Qwil Messenger. Increase in open rates with Qwil Messenger compared to email. Increase in response rates with Qwil Messenger compared to email. Response time drops from 90 minutes for emails to 90 seconds with Qwil Messenger. Stay in touch with...
    Starting Price: $30 per staff user/month
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  • 22
    tiiny.host

    tiiny.host

    tiiny.host

    ... coursework and projects in less than a minute. Password protects your school and university assignments. Drag and drop hosting for your project demos. Share your restaurant or bar menu in seconds. Analytics reveal promotions your guests prefer. Easily drag & drop your files to share your work. Through automatic visitor analytics. Connect your own custom domain (web address). Password protects your work to restrict access.
    1 Rating
    Starting Price: $5 per month
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  • 23
    WinZip SafeMedia
    .... Customize settings for individuals or groups, and monitor activity as needed. Use drag and drop plus automatic security features to provide end users with a simple, easy solution that doesn’t hinder productivity. Leverage FIPS 140-2 compliant and FIPS 197 certified encryption and compression to protect data on removable media. Best-in-class encryption methodologies protect classified information while enabling storage flexibility and centralized control.
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  • 24
    Peony

    Peony

    Peony

    Peony is an all-in-one AI-powered file management, sharing, and analytics platform for teams, combining features of Google Drive, DocSend, DocuSign, and Dropbox. It offers a beautifully designed file manager with previews for many file types, auto-organization using AI, and natural-language search so you can ask questions, get summaries, and retrieve documents/folders without digging through menus. Sharing is branded and customizable—custom domains, logos, password protection, link expirations...
    Starting Price: $20 per month
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  • 25
    Cognidox

    Cognidox

    Cognidox Ltd

    Cognidox is an online document management system for high-tech, medical device and life sciences product development sectors. Available in the cloud or as an on-premise solution, Cognidox promotes better product lifecycle management and knowledge transfer from developers to clients, partners, and customers. Secure and reliable, Cognidox provides plug-ins for various programs such as Microsoft Office, and we also offer a robust API so that you can integrate almost any process...
    Starting Price: £10 p/user
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  • 26
    Ideagen Huddle
    Ideagen Huddle is a cloud-based platform that provides a safe and unique workspace environment for your team, partners and external stakeholders. Companies in highly regulated industries can review work, securely share sensitive information and collaborate efficiently which allows you to maintain complete control of the document - meeting your project goals on time and to budget, every time. With Ideagen Huddle, you get an easier way to collaborate and co-edit documents, control file...
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    14 Ratings
    Starting Price: $11.00/month/user
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  • 27
    Weavy

    Weavy

    Weavy

    The complete in-app collaboration API and SDK. Add contextual activity feeds, chat, and document collaboration directly into your apps to increase user engagement, improve in-app retention, and reduce customer churn. All Weavy features include integrations to the third party tools your users are already familiar with: add capabilities for Zoom and Teams video conferencing, Google Drive, Dropbox, or Box file sharing, document sync and versioning contextually inside your app. Weavy allows app...
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    7 Ratings
    Starting Price: $0/Month
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  • 28
    idgard

    idgard

    Uniscon

    Efficient collaboration done at the highest level of data protection. Idgard cloud saas: ultra-secure file transfer and data rooms. More than 1,200 companies around the world have already put their trust in idgard. This web service secures digital communication and collaboration with partners and customers at the highest level, and simplifies them as well. With the help of idgard, data rooms for projects can be set up in no time. They turn file sharing into an efficient and highly secure...
    Starting Price: $49.90 per month
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  • 29
    Box

    Box

    Box

    Store, sign, and secure your content on Box, the leading Intelligent Content Management platform. Built for the AI-first era, Box simplifies your tech stack and conserves cost with one secure, end-to-end solution for the entire content lifecycle. ✓ Unlock the value of your content with AI: Pair top AI models with your organization’s content to find information, extract insights, build custom AI agents, and automate the work that slows you down ✓ Get unlimited collaboration: Create, manage...
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    72 Ratings
    Starting Price: $5 per month
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  • 30
    FileCloud

    FileCloud

    FileCloud

    FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. Workflow automation and granular control of content sharing across most enterprise platforms are fully integrated into the complete EFSS stack. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000...
    Starting Price: $6.00/month/user
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