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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2571 Products for "customer" with 1 filter applied:

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  • 1
    MoEngage

    MoEngage

    MoEngage

    MoEngage is an Insights-led customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard From Fortune 500 enterprises such as Deutsche...
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  • 2
    CustomerLabs 1PD Ops Platform
    CustomerLabs is a cloud-based digital marketing infrastructure that helps Ecommerce, SaaS, B2B and Agency marketers track, identify, segment, sync & analyze their customer data. The platform helps marketers orchestrate personalized campaigns across channels without any developer dependency. Track and collect the customer data you want from your website, app, CRM, email, service & offline channels. With identity resolution, you can map anonymous users and their activities across platforms...
    1 Rating
    Starting Price: $99.00/month
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  • 3
    ConfigureID

    ConfigureID

    ConfigureID

    Shoppers from around the globe add over 5 million personalized products to their carts every year with ConfigureID.
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  • 4
    AskCustomBoxes

    AskCustomBoxes

    AskCustomBoxes

    We build custom, high quality packaging for products of any kind. Let us build you a line of custom boxes – our price includes the design, artwork and shipping materials. No minimums.
    Starting Price: $10
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  • 5
    Melio

    Melio

    Melio

    Melio is an accounts payable tool built to simplify bill payments, boost workflow efficiency, and optimize cash flow for businesses of all sizes. To get started, try all of Melio's features free for 30 days! Pay vendors online through bank transfers or credit/debit cards, even if they typically accept checks—Melio manages the manual work for you. Effortlessly integrate with QuickBooks and Xero to ensure your financial records stay current. With Melio, pay by bank transfer or card to...
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    2,199 Ratings
    Starting Price: Free
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  • 6
    Quiq

    Quiq

    Quiq

    Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human...
    Starting Price: $250 per month
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  • 7
    Engati

    Engati

    Engati Technologies

    .../NLU to design your very own chatbot and engage your customers in 50+ languages.
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    11 Ratings
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  • 8
    Salesforce Marketing Cloud Personalization
    Personalize every customer experience with AI and real-time data to optimize conversions and reduce costs. Treat every customer as an individual and drive ROI across your marketing programs with our personalization engine. Create personalized experiences with machine learning and AI. Customize everything, from webpages to in-app experiences, product recommendations, content, and more. Tailor each customer experience for driving a specific KPI, from acquisition to customer retention, using...
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  • 9
    Planhat

    Planhat

    Planhat

    Planhat is a Customer Success Platform built to make Customer Success simple. Planhat is beautiful and easy to use. It helps you reduce churn, upsell more, drive user engagement and maximize the lifetime value of your customers. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality and features you would expect in a modern Customer Success Platform - the difference is in the design, usability and speed to implement.
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  • 10
    Gubagoo

    Gubagoo

    Gubagoo

    The conversational commerce platform designed for auto dealers. Offer a complete car buying experience from your website and Facebook. Your customers can browse your inventory and ask questions anytime through live chat, texts and messenger. Work together to increase customer satisfaction. Watch live conversations and jump in to make a personal connection with your customers. Highlight your best offers and display them based on unique visitor behavior to create a personalized experience...
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  • 11
    Threekit

    Threekit

    Threekit

    Threekit is a visual customer experience solution that enables brands to create, manage and scale beautiful photorealistic images and 3D product visuals, all from a single design file. With Threekit, you render a visual once, use it anywhere, and build on your product portfolio over time. Founded by Ben Houston, a 15-year veteran in Hollywood Visual FX software and a team of 3D pioneers, Threekit combines innovation, expertise, and experience to deliver high-quality solutions that boost...
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  • 12
    Scal-e

    Scal-e

    Scal-e

    Scal-e is an Agile marketing cloud platform for large and medium-sized B2B or B2C companies willing to leverage customer insights to reduce the cost of customer acquisition and retention. Through no-code functionalities, Scal-e meets the needs of agility requested by digital marketers, analysts and ITs to integrate new communications channels or data sources. Together with a native integration of all modules, Scal-e agile digital marketing cloud platform for all-channel results, reduce total...
    Starting Price: 3000
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  • 13
    Capillary Loyalty+

    Capillary Loyalty+

    Capillary Technologies

    Capillary Loyalty+ platform helps brands to retain their best customers by rewarding them with highly contextual, personalized rewards. The omnichannel platform supports both transactional & behavioral activities across multiple channels. Boost repeat sales with a personalized Loyalty Program Software. Grow your brand following. Ensure your existing customers keep coming back to you by intelligently rewarding them for their desired behaviour with an omnichannel loyalty program. Capillary...
    Starting Price: $25,000 per year
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  • 14
    PASSiD

    PASSiD

    PASSiD

    Instant identity verification for your business and customers. Benefits of integrating with passid. Instantly verify your customer's identity. Online, over the phone and on premise. Age Verification. Verify your customers age for any age restricted content or premises. Authentication. Let your customers login with a secure way using biometrics. Omni Channel Payment. Accept payment online, over the phone and in store. eKYC & AML Checks. Enable faster on-boarding and run instant KYC and AML...
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  • 15
    Spreadshirt

    Spreadshirt

    Spreadshirt

    A global platform for personalized clothing and accessories, we are the go-to-place for anyone looking to realize their creative ideas on quality fabrics. We value freedom of expression, whether it’s with your own designs or those made available by our community. T-shirts, sweaters, bags, aprons and a lot more can easily be personalized with images and custom text. Moreover, Spreadshirt is an ideal custom merchandise partner: Emerging YouTube stars and a large number of large companies...
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  • 16
    Emplifi

    Emplifi

    Emplifi

    Convert followers into customers. Amplify memorable experiences across your entire social presence (and do it at scale). Make your brand shoppable. Deliver easy shopping experiences your customer crave on their favorite social platforms. Show them you care. Power great customer service and care experiences with AI-powered tools and targeted insights. Empathize with customer needs instantly and amplify the right brand experiences at every touchpoint. Emplifi gives you everything you need...
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  • 17
    Upzelo

    Upzelo

    Upzelo

    Upzelo's customer loyalty and reward programs are crafted to boost your business's growth. Make each purchase a celebration with a bespoke program that's easy to set up and launch in minutes, all without needing any coding skills! Should you require assistance, our support and migration teams will guide you at every step. It's the only loyalty app you need. Points programs, VIP levels, and referral incentives foster trust and reward your customers for their engagement. Upzelo is an all...
    Starting Price: $47 per month
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  • 18
    Logik.io

    Logik.io

    Logik.io

    ... to be a technical headache anymore. Say goodbye to custom development and scripting, and get the solution that makes product and selling logic easier to manage, less costly to maintain and scale, and delivers the stellar selling experiences sellers and buyers demand.
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  • 19
    WebMaxy WhatsApp Commerce
    WebMaxy WhatsApp Commerce can help you reach, engage, convert, and retarget customers. You can create and run WhatsApp campaigns to get customers with personalized marketing. Target customers based on their product browsing history and encourage them to make the final purchase. Don’t let your abandoned cart customers go forever. Bring them back to your website by offering them special offers and discounts through WhatsApp. Once a customer places an order, send them order confirmation...
    Starting Price: $25/month
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  • 20
    Champion

    Champion

    Champion

    Champion is an AI-powered customer marketing platform that helps you engage your happiest customers and build lasting relationships that deliver ROI. In the era of efficient growth, customer advocacy is no longer a nice-to-have, but a need-to-have. Champion arms you with an AI-enabled platform to create unquestionable value that your CFO can't ignore. Build an operationalized advocacy strategy that goes beyond silos, and generates momentum at every point in the customer journey. Identify hidden...
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  • 21
    3D Source Product Configurator
    3D Source offers photo-realistic 3D interactive configurators that enable product companies of all sizes to leverage 3D technologies for both sales teams and customers. Proven to increase sales and customer engagement, 3D Source configurators enable brands to create dynamic, catalog quality images that can be manipulated with a simple point and click. Configure one product or a whole scene so your customers can visualize your product in an environment closer to their space.
    Starting Price: $1000.00/year
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  • 22
    EasyStore

    EasyStore

    Exabytes Ecommerce

    Grow your customers base from different sales channels and have full access to their information for customer relationship management. From first customers to repeat customers, our marketing tools help increase your customers' desire to place order and generate repeat purchases that lead to a higher conversion rate. We provide a centralized platform for you to simplify daily operation such as managing orders, inventories and customer information across all sales channels. All of the important...
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  • 23
    Qwik-Order

    Qwik-Order

    DMS Systems

    DX+ Qwik-Order is a Web-based B-2-B “Parts Portal” customized for DMS customers as a hosted, fully "back-end" integrated e-Commerce service that provides your customers with a 24 x 7 real-time ordering, cataloging & customer service solution. DX+ Qwik-Order provides the lowest cost of order processing available today & accounts for a significant portion of a DMS customer’s sales volume when deployed.
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  • 24
    Incentiwised

    Incentiwised

    Incentiwised

    Incentiwised is an AI-powered loyalty marketing suite for businesses across multiple domains such as Retail, Hospitality, Automotive, and Healthcare. that tracks the complete journey of a customer with a brand and make sure they are hooked for long. It is the brainchild, a product of Hyperspace consulting- A corporation based in the UK, which is a leader of the tech-consulting business. Incentiwised ensures you stay at the top of your marketing game with the amalgamation of tech- geniuses...
    2 Ratings
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  • 25
    Brikl

    Brikl

    Brikl

    Brikl is the world's leading provider of e-Commerce MicroStore technology for custom and promotional businesses and suppliers. Set up team shops, club shops, company shops, and more in just 15 minutes. Brikl offers a range of specialist features that will help you grow and scale, including bulk embellishment and placeholders, custom reporting tools, an admin portal, and supplier integrations.
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  • 26
    Colorlab

    Colorlab

    Spectrum Group

    Receive customer designs and orders in one place and set up a cost-effective workflow with Colorlab. Save countless hours of communication and translate your customers' designs rapidly into printed products using all tools available in Colorlab. Let your customers design products with the most intuitive designer available. View, edit and export their designs in one place. Install easily on any online store with available integrations. Receive customizations from your customers without time...
    Starting Price: €89 per month
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  • 27
    Bingage

    Bingage

    Bingage

    AI-enabled all in one Marketing Suite for restaurants. Bingage Marketing suite provides e-wallet, Cashback program, Feedbacks, Referral marketing, 7+ Automated campaigns & Actionable Analytics to run the personalized campaign and boost customer retention. Many loyalty programs exist today, but surprisingly they don’t provide any customer retention. Bingage replaces these traditional program with its unique loyalty solution! Feedback is important but analyzing those feedback on real-time is very...
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  • 28
    Rokt

    Rokt

    Rokt

    Rok Ecommerce: Use award-winning machine learning to personalize the most relevant products, services, ads, and experiences for each customer from cart to confirmation page. Identify the right product for each customer using advanced machine learning technology to increase average order value (AOV) and eliminate distractions. Rokt applies data science to instantly understand each customer in the Transaction Moment and then recommends the next best action based on your business objectives...
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  • 29
    Plantt

    Plantt

    Plantt

    Your customer support should be amazing. Plantt identifies bottlenecks in your customer experience processes and uses AI to automate and optimize them. Learn what customers are asking in real-time, Identify bottlenecks, and get actionable insights that drives business decisions. Tag, route and answer customers inquiries in seconds with AI Assistants that meet customers' expectations. Meaning: no more decision trees, no need for engineers. Built for customer-facing professional, anyone in your...
    Starting Price: $250 per month
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  • 30
    Packlane

    Packlane

    Packlane

    Custom packaging can turn your brand into the total package with full customization, instant quoting, and fast turnarounds. Select a size, a quantity, and start designing. Add images, text, and any color your brand requires. As you design you'll see an instant quote so you know exactly what your final order will come to. No matter the size of your order, you'll get the best boxes at prices to match. Pick your style, design your custom boxes, and get an instant quote. Orders ship within 10 days...
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