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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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39 Products for "custom" with 2 filters applied:

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  • 1
    NinjaOne

    NinjaOne

    NinjaOne

    NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training...
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    3,904 Ratings
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  • 2
    Syncro

    Syncro

    Syncro

    Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party...
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    483 Ratings
    Starting Price: $129 per user per month
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  • 3
    Atera

    Atera

    Atera

    ... technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.
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    2,998 Ratings
    Starting Price: 30-DAY FREE TRIAL
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  • 4
    SuperOps

    SuperOps

    SuperOps

    SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’...
    216 Ratings
    Starting Price: $79/tech/month
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  • 5
    Addigy

    Addigy

    Addigy

    ... automated. Deploy a new Mac in less than 5 minutes. • Custom compliance support to enforce policies for both groups and individual devices. • Easy software updates. Report, configure, and deploy all OS and third-party software updates. • Instant remote access to macOS devices for fast troubleshooting and issue resolution. Everything your team needs for optimal Apple management—and nothing you don’t.
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    247 Ratings
    Starting Price: $5 to $6 per device
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  • 6
    ManageEngine Endpoint Central
    ManageEngine Endpoint Central is built to secure the digital workplace while also giving IT teams complete control over their enterprise endpoints. It delivers a security-first approach by combining advanced endpoint protection with comprehensive management, allowing IT teams to manage the entire endpoint lifecycle, all from a single console. With automated patching across Windows, Mac, Linux and 1,000+ third-party applications, it ensures vulnerabilities are mitigated before attackers...
    2,393 Ratings
    Starting Price: $795.00/one-time
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  • 7
    Iru

    Iru

    Iru (formerly Kandji)

    Iru (formerly Kandji) is an all-in-one, AI-powered security and compliance platform designed to simplify IT management and strengthen enterprise protection. Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of...
    1,414 Ratings
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  • 8
    AirDroid Business
    ... customer service. AirDroid Business MDM Solution Highlights: *Multiple enrollment options: Zero-Touch Enrollment, AE Enrollment, Enroll with Device Owner, Regular Enrollment *Google Play apps management *Unattended remote access *Batch operations *Kiosk mode & Policy *Remote control with Black Screen security mode *Location tracking *Application management service(AMS) *Whitelisting and blocklisting browsers & apps *Remote monitor devices’ status *Real-time alerts & notifications
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    13 Ratings
    Starting Price: $12 /device/year
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  • 9
    N-able N‑central
    Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting...
    7 Ratings
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  • 10
    Kaseya VSA
    Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. With VSA, users get access to the fastest remote control powerful discovery, reliable patch management, and monitoring and security tools in a single solution. Thus, helping to increase IT staff productivity, service reliability, and systems security. A Unified IT Management solution to not only deliver better service but to transform the business. Kaseya’s...
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  • 11
    TeamViewer

    TeamViewer

    TeamViewer

    TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption...
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    122 Ratings
    Starting Price: $24.90 per month
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  • 12
    Ivanti Neurons
    Power and protect your teams from cloud to edge with Ivanti Neurons, the hyperautomation platform for the Everywhere Workplace. Delivering the power of self-healing has never been so simple. What if you could discover and fix issues automatically before your users even know about them? Ivanti Neurons does just that. Powered by machine-learning and deep intelligence, it lets you remediate issues preemptively before they slow your productivity. Take troubleshooting off your agenda and deliver...
    1 Rating
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  • 13
    APPVISORY

    APPVISORY

    mediaTest digital

    ... and awareness and enables mobile business processes. APPVISORY secures smartphones and tablets of several hundred customers worldwide ranging from three to 50,000 devices. DAX30 companies as well as numerous small and medium-sized enterprises in sectors such as banking, automotive, energy, retail and government comprise our satisfied customers. APPVISORY is developed and hosted in Germany.
    Starting Price: 490€ per year
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  • 14
    KACE by Quest

    KACE by Quest

    Quest Software

    KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management...
    2 Ratings
    Starting Price: As low as $3/mo/device
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  • 15
    baramundi Management Suite

    baramundi Management Suite

    baramundi Software USA

    Modular, scalable and highly cost-effective Unified Endpoint Management system for comprehensive IT management, security and workflow automation. Modules work together via a single database in a single user interface. Select any of 18 available modules now and add others as needed for OS Install & Cloning, Patch Management, Vulnerability Management, MDM, Remote Control, Inventory, VM Management, SNMP Device Management, Application Control, Disaster Recovery, Personal Backup and more.
    Starting Price: $5000.00/one-time
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  • 16
    MobileWare

    MobileWare

    MobileWare

    When it comes to IoT connectivity, you need stable, blazing-fast connections you can trust. MobileWare inspires forward-thinking customer connectivity with simple-to-deploy and easily managed mobile solutions. At MobileWare, we provide advanced end-to-end connectivity and IoT solutions for enterprises. We use industry-leading IoT connectivity technologies to support your business’ mobility, wireline, IoT, and security. Our unique MobileWare Single SIM™ simply and securely connects all...
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  • 17
    Moki Total Control

    Moki Total Control

    Moki Mobility

    Moki creates mobile device management software that enables companies to manage large fleets of single-purpose customer-facing iOS, Android, and BrightSign devices. With our MDM software, mobile devices transform into kiosks, digital signage, and points of sale (POS). Moki MDM is the simplest solution for mobile device management on interactive kiosks, POS stations, and digital signage. Moki’s device deployment can be done in minutes. Once enrolled devices can be managed in bulk with Moki...
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  • 18
    Quixxi

    Quixxi

    Quixxi Security

    ... and recommendations to identify and fix vulnerabilities. SHIELD (RASP), on the other hand, is an application shielding tool that provides baseline security controls to protect the intellectual property in mobile apps and shield them against malicious attacks by third parties with one click. SUPERVISE is a runtime application monitoring tool that enables remote disabling, messaging, security logs, and customer analytics for better app management.
    2 Ratings
    Starting Price: $29 for One-Off plan
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  • 19
    Cruz RMM

    Cruz RMM

    Dorado Software

    Single Pane-of-glass to automate your customers' IT operations. Cruz Remote Monitoring and Management (RMM) is designed for Managed IT Service Providers (MSPs) to proactively and remotely monitor and manage the IT infrastructure, networks, client endpoints, and computers, from anywhere! Whether you are an MSP looking for ways to enhance your business, or a reseller/VAR breaking into the MSP business, Dorado can help you monitor and manage your environment securely and remotely from a single...
    Starting Price: $1350
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  • 20
    Level

    Level

    Level

    Level is a remote monitoring and management (RMM) solution that gives you fast, intuitive, and secure access to your devices located anywhere in the world, right through your browser. With a simple one-line command, you can access up-to-date information on your endpoints, or control them with Level's low-latency remote access. Designed with security in mind, Level uses fully encrypted peer-to-peer (P2P) connections with your devices, meaning no third-party exists between you and your...
    Starting Price: $20/month
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  • 21
    Devicie

    Devicie

    Devicie

    Modern device management is more critical than ever. Experience hyperautomated deployment and no-touch management. A best-in-class Intune instance tailored to your customers' needs. Tested, deployed, and ready for organization-wide rollout. Zero-touch execution of updates, policies, and automated remediation. Comprehensive insights into the endpoint health of an organization, making management and compliance reporting a breeze. Get all of your customers into a state of modern management...
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  • 22
    Ivanti

    Ivanti

    Ivanti

    ... risks effectively. Trusted by over 34,000 customers worldwide, including Conair and City of Seattle, Ivanti supports secure, flexible work environments. Their solutions enable businesses to boost productivity while maintaining strong security and operational visibility.
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  • 23
    10ZiG Manager
    Thin Client & Zero Client Endpoint Management Software. The 10ZiG Manager™ is a fully free, easy to use endpoint management software suite provided to customers using endpoints running on a 10ZiG OS in a virtual desktop infrastructure environment - from x86 devices to laptops, tablets or old, outdated Dell or HP endpoints, among others. The 10ZiG Manager provides IT admins the choice of managing endpoints via traditional LAN/ WAN or the Cloud - using either our Desktop Console or our Web...
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  • 24
    Velociraptor
    At the press of a (few) buttons, perform targeted collection of digital forensic evidence simultaneously across your endpoints, with speed and precision. Continuously collect endpoint events such as event logs, file modifications and process execution. Centrally store events indefinitely for historical review and analysis. Actively search for suspicious activities using our library of forensic artifacts, then customize to your specific threat-hunting needs. It was developed by Digital Forensic...
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  • 25
    Jamf Pro
    Formerly known as Casper Suite, Jamf Pro is an enterprise mobility management (EMM) tool for Apple macOS and iOS devices. Jamf Pro includes a host of features that helps to simplify device deployment, analyze inventory data, and respond to security threats easily: - Choose a zero-touch, hands-free experience or go hands-on through imaging. Either way, enroll devices and deploy them with ease. - Go beyond configuration profiles and use policies and scripts to customize devices...
    2 Ratings
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  • 26
    Automox

    Automox

    Automox

    Cloud-native and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.
    Starting Price: $3.00
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  • 27
    SimpleMDM
    ... and installation — Automatically deploy apps and installer packages at scale. Utilize App Store, VPP, custom apps, or a self-serve experience for macOS using our hosted Munki integration. Advanced configuration capabilities — Automate your workflows using a variety of premade configuration profiles or upload your own. Fast US-based support — Get help when you need it from a technical support professional who knows the ins and outs of MDM. Our average response time is 30 minutes or less.
    Starting Price: $2.50 per month
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  • 28
    BeachheadSecure

    BeachheadSecure

    Beachhead Solutions

    ... vulnerable data across all device types. Security begins with encryption. BeachheadSecure provides a straightforward and intuitive cloud-based approach to deploying and managing multi-layered encryption across customers’ devices. Encryption alone will not protect remote data if access credentials are compromised. Then what? BeachheadSecure delivers instant remote data access control, with data access removal or restoration enabled with one click from the console.
    Starting Price: $36.00/year
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  • 29
    Codeproof

    Codeproof

    Codeproof Technologies

    Codeproof Technologies Inc. is an American software and technology company that offers a suite of cloud mobile device management (MDM) software and integrated security solutions. The company offers software as a service (SaaS) environment. The company’s flagship platform is the Codeproof platform, an MDM solution that offers customers an industry-leading feature set, easy onboarding, and a simple interface. Codeproof also offers DriveSafe, SiteSecure, and Managed Mobile Hotspot, which allows...
    Starting Price: $3/device/month
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  • 30
    Absolute Secure Endpoint

    Absolute Secure Endpoint

    Absolute Software

    ... of automated, custom workflows — no scripting required. Reduce the load on your IT and security teams with pre-built commands for enforcing Windows updates, managing device configurations, and resolving issues — from helpdesk tickets to security events. Absolute is the only endpoint security solution factory-installed by every major PC manufacturer. Embedded in the BIOS of over half a billion devices, chances are, you already have it. All you have to do is activate it.
    1 Rating
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