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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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60 Products for "customer" with 2 filters applied:

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  • 1
    MyFBO.com

    MyFBO.com

    MyFBO.com

    MyFBO.com is the result of years of experience with general aviation, the web, and the needs of Fixed Base Operators (FBOs), flight schools, flying clubs, charter operators, aircraft dealers, and fractional operators (our subscribers). Our purpose is to promote general aviation by increasing sales and reducing costs for our subscribers. We do this by making our subscribers and their fleets available to their customers 24 hours a day, 7 days a week via the world wide web and the wireless web...
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  • 2
    FlyPal

    FlyPal

    BytzSoft Technologies

    All Airlines, MRO's & Aircraft Operators have airworthiness, customer satisfaction, cost-control and manpower utilization as their top concerns. Its really important fpr organizations to, be in the aviation industry with good reputation and at same time achieve organic growth. All these concerns have to be addressed in a rational manner. Information Technology systems plays a vital role in correct implementation and control all major concerns of any Airline, MRO or Aircraft Operator. Bytz...
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  • 3
    SkySelect

    SkySelect

    SkySelect

    ... don't always win, so both sides miss out on the best opportunities. We've listened to the industry's frustrations and have reinvented the entire process with modern technology built to make everyone succeed. SkySelect provides only the high-quality airline & MRO leads you care about most. Our solution drives revenue and customer loyalty by improving your relationships, not replacing them. Build better relationships & meet new customers through technology.
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  • 4
    CharterPad

    CharterPad

    CharterPad

    CharterPad’s platform removes the headache for brokers and operators with dynamic features designed to make life easier. To provide a dynamic and proactive platform for charter professionals built on the back of our customer’s needs. To build an ecosystem for the charter professionals so they can do business efficiently and intelligently by providing a one-stop-shop from sourcing to booking ancillary services. CharterPad is a dynamic charter platform with a growing collection of over 20...
    Starting Price: Free
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  • 5
    AvSight

    AvSight

    AvSight

    Our feature-rich platform offers unparalleled security, a user friendly design, and countless time-saving automation. AvSight was designed to meet the specific needs of the aviation aftermarket. Our platform streamlines even the most complex of tasks, saving you time and money, improves communication, and gives you real-time insights into your business. See just how simple things can be with the right software. At AvSight we know that organizing customer data, eliminating redundant tasks...
    Starting Price: $114 per month
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  • 6
    Progressive Aviation software

    Progressive Aviation software

    Commercial Computers

    ... the best speed to market available and a solid foundation to extend their company’s value chain to customers, suppliers, and partners. Over the years, as technology has changed, Progressive Aviation has also undergone major changes. We work closely with select clients enabling us to provide senior level product development and services with a high level of technical expertise and knowledge of the industry.
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  • 7
    Integrated Aviation Software

    Integrated Aviation Software

    Integrated Aviation Software

    ... problems easier to solve. Our aviation software caters to both helicopters and fixed wing aircraft. Our customers are located all around the world, from Australia to Europe, from Asia to Africa. They range from regional airlines to offshore helicopter operators, mining operations to search and rescue and medical evacuations. Whether you have a fleet of 6 or 60, IAS can help you with your maintenance software solutions.
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  • 8
    IQSMS

    IQSMS

    Aviation Safety and Quality Solutions

    IQSMS is an integrated, web-based Safety, Quality and Risk Management solution for the aviation, maritime and offshore sector which has been developed by aviation industry experts and experienced IT professionals. Due to the modular set-up of the software, customers can easily assemble their individual solutions by deciding which of the provided modules support their company most efficiently. Our highest priority in the development of our products – apart from complying with all relevant legal...
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  • 9
    Quantum Control

    Quantum Control

    Component Control

    ...-wide support provide our customers with best-in-class results for implementation, training, and technical support. These are key benefits of our membership service. Looking for commercial, off-the-shelf software flexible and configurable enough to meet the needs of your business? Rigorously tested, with best-in-class processes, Quantum empowers your company to meet the complex needs of FAA compliance and quality.
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  • 10
    EBis

    EBis

    DatcoMedia

    Full suite of functionalities integrating asset management, predictive analytics reporting and alerting, supply chain integration, mobile, and telemetry. Enable technicians to work remotely and in real-time with all necessary information at their fingertips. The core version of EBIS has functionality to generate invoices to your customers and for internal tracking. A sample invoice is shown with various details such as parts, labor, shipping, taxes, and additional charges. As part of system set...
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  • 11
    STACK.aero

    STACK.aero

    STACK.aero

    Automatic data analytics, reporting and dashboards gives you one-click access to your most important metrics, at any time, in the format of your choice. STACK.aero's Digital Quote Presentation with 'Book Now' buttons gives your customers sleek, web-based quotes with instant booking capabilities. STACK.aero is the only Salesforce.com-based platform tailored specifically for Business Aviation - track trip history, preferences, ID data, total revenue, days since last contact and so much more...
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  • 12
    nxtAERO

    nxtAERO

    Intelligent Automation

    Likewise, it provides practitioners with a set of highly specialized and customized tools tailored to meet their operational needs. IAI licenses its nxtAERO products to several organizations within NASA, FAA and DOD. The Kinematic Trajectory Generator (KTG) is a validated, medium fidelity wheels-off-to-wheel-on 4D trajectory generator. Specifically, KTG uses Eurocontrol’s BADA aircraft performance data to generate nominal LNAV, VNAV, and 4D trajectories. Additionally, KTG uses the total energy...
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  • 13
    Chartereasy

    Chartereasy

    Chartereasy

    ... software with any smartphone or computer from anywhere in the world, just log in and begin. The simple CRM interface is easy to use and helps you organize and monitor sales activity, generate leads, plan cold calls, track results, and categorize prospects, as well as set valuable customer and date alerts. Coordinate all of your operational activities with Chartereasy. Track aircraft, crew schedules, and other operational variables with our integrated calendar tools.
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  • 14
    GOLDesp MRO & Supply

    GOLDesp MRO & Supply

    Tapestry Solutions

    GOLDesp MRO & Supply is our industry leading solution that modernizes Maintenance, Repair and Overhaul & supply chain operations for complex assets operating in land, air, sea and space environments. The combat-proven, fully deployable software solution is designed for aftermarket logistics support and Performance-Based Logistics (PBL) management for defense and commercial customers worldwide. GOLDesp MRO & Supply provides total lifecycle support and reduces sustainment costs for high...
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  • 15
    Propeller One

    Propeller One

    Propeller One

    Propeller One was created so aircraft owners and operators can focus on advancing their business and not worry about regulatory paperwork, audits, or complicated costly systems. Our customers got into aviation because they love airplanes. After 20 years on the job they still do, but now the daily reality is paperwork, compliance, deadlines and the pressure to do everything as cheaply and as safely as possible. That's why we built Propeller One: to give you control back over your operations...
    Starting Price: $200.00/month
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  • 16
    CharterLog XMS

    CharterLog XMS

    Polaris Microsystems

    CharterLog XMS is a desktop software application specifically designed to support commercial aviation operations, including Part-135 charter operators, company flight departments, and aircraft management companies. CharterLog tracks a host of important information for your company. CharterLog includes a template-based reporting system which can be customized and extended to meet your reporting needs. CharterLog XMS's integrated environment streamlines the data entry process by eliminating...
    Starting Price: $250 per year
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  • 17
    Log Entry Creator

    Log Entry Creator

    Rons Aviation Software

    ... of the Logbook Entry Creator is now available. By responding to the requests of current users we are commited to creating the best program available. The changes in version 2 of the program include: (1) The ability to insert your own created custom graphics/company information with the entry, either as a header, as a footer, or both. The purpose of this program is to simplify and expedite the creation of a quality, legible logbook entry document of maintenance performed.
    1 Rating
    Starting Price: $129 one-time payment
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  • 18
    CAMMS

    CAMMS

    Centurion AMS

    ... resource available in today's market, Out-Source Planning Services (OPS). To initiate Centurion OPS, we input operator baseline program inspection requirements into the Centurion Aircraft Maintenance Management System (CAMMS) whether time, cycle, and/or calendar controlled events. For those customers investing in Centurion AMS program and bridging support, our system is preloaded offering a quick and easy transition to OPS.
    Starting Price: $1000 per month
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  • 19
    Charter Operators

    Charter Operators

    SeaGil Software Company

    ... client’s details in one spot. A multitude of search criteria allows you to manage and sort all your quotes in the order you need. SeaGil Software Company, developers of the BART System, is located in Atlanta, Georgia (USA_ and has developed and licensed private aviation software throughout the world since 1985. With charter and corporate customers in nearly every continent, BART has become the most widely-used aviation management system in the world.
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  • 20
    Aircraft Cost Calculator

    Aircraft Cost Calculator

    Aircraft Cost Calculator

    ... managers' actual expenses accessible on any device. Aircraft Cost Calculator generates professional-looking reports custom-branded with your logo to share with clients and colleagues. You'll be able to produce the precise detailed reports you need in minutes, not hours, to make important, informed decisions about the true cost of aircraft operations.
    Starting Price: $175 per month
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  • 21
    Accelya

    Accelya

    Accelya Group

    The airline industry is expanding, but margins are slim. Consumer demands are pressuring airlines to offer better prices and more personalized offers. To succeed in this dynamic environment, you must have a way to gauge the market’s pulse. Our airline revenue management platform enables, smarter, proactive. and profitable decisions. airRM delivers a comprehensive view of the competitive landscape and an abundance of powerful airline revenue management reporting tools—all in one integrated...
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  • 22
    TracingFlight
    ... resources and decrease ground time. From the time of writing your maintenance programmes to the moment the work is under way, TracingNav© will make tracking your airworthiness management easy. With its numerous indicators, you will increase your aircraft fleet availability. TracingFlight© won the award for best customer experience and service quality. This certification is part of a global strategy to offer digital services.
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  • 23
    Sabre Airport Management
    ... operational efficiency, decrease costs and improve the customer experience. Along the way, it can boost employee satisfaction as well. By producing quantifiable results, Airport Management allows airlines to realize powerful benefits. Labor costs can be reduced up to 25% and staff utilization improved by up to 7%. Not only that, flight delay costs can be cut by as much as 5%, gate use improved by up to 20% and gate coordinator usage decreased by as much as 50%.
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  • 24
    Honeywell Forge Flight Efficiency
    Improving sustainability is important to the airlines, their passengers and – most of all – to the planet. That’s why airlines of all sizes are doing everything they can to reduce both fuel burn and carbon emissions. In fact, a growing number of airlines have committed to becoming carbon neutral in the decades ahead. Honeywell is on the same path and has pledged to become carbon neutral by 2035. Our commitment also extends to applying our unique capabilities to helping our airline customers...
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  • 25
    CiRROX

    CiRROX

    Airline Cloud Services

    CiRROX is a leading provider of cloud services for airlines, specializing in facilitating and hosting software for flight operations (opts), flight planning, and maintenance systems at independent data centers in Europe. Our platform interfaces seamlessly with software from other suppliers to provide a comprehensive and integrated solution for our customers. CiRROX distinguishes itself from other cloud platforms by having 10 years of operational aviation experience, which allows us...
    2 Ratings
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  • 26
    Platform AERO

    Platform AERO

    Platform AERO

    ... - Virtually no upfront costs and easy set up within days. There are no bulky manuals or lengthy training courses before your employees start using Platform AERO. - Exceptional customer support to guide you through both the initial transfer of data and with any day to day queries you might have - Extremely competitive pricing thanks to the efficiency of modern cloud software - Customised PDF and Excel reports of all data controlled in the system - Efficient Work Order creation and managing tools
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  • 27
    Avinode

    Avinode

    Avinode

    Avinode is another business aviation essential from Avinode Group. The world’s largest and most advanced air charter sales and sourcing platform. Since 2002, we’ve been developing technology that connects the services of private aviation globally, as well as tools that elevate the profitability and efficiency of our customers. The Avinode marketplace is the world's leading tool for buying and selling air charter online. More than 7,000 aviation professionals use Avinode daily to buy and sell...
    Starting Price: $699 per month
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  • 28
    FlightPartner

    FlightPartner

    FlightPartner

    FlightPartner is plugged into multiple scheduling and listing systems, providing the best overall view of aircraft availability. Our algorithm considers the real-world drivers of pricing, supporting better estimates before a trip is confirmed. Build your own booking application, integrate with our API or widget, and allow your customers to search, quote, book, and pay for air charter. FlightPartner is a solution for domestic and international aviation, with a global network of charter operators...
    Starting Price: $99 per month
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  • 29
    iCargo

    iCargo

    IBS Software

    iCargo is a modern, cloud-based platform for air cargo management and stakeholder collaboration, designed to cover the full spectrum of cargo operations end to end. It supports modular deployment, either as a fully integrated system or via best-of-breed components, for functions including sales, operations, handling, warehouse & ULD (Unit Load Device) management, mail handling, revenue management & accounting, and terminal operations. iCargo shares a unified customer data core and central...
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  • 30
    Limble CMMS

    Limble CMMS

    Limble CMMS

    Maintenance professionals across a variety of industries have a very real challenge: outdated, difficult-to-use, and expensive maintenance software. At Limble, we believe that you should love your CMMS, not just tolerate it. Limble CMMS was created to become the first truly easy-to-use, modern, and mobile CMMS that can be started in minutes with a return on investment within a matter of weeks. A few years later, we have ecstatic and pleased customers all over the world in manufacturing...
    Starting Price: $35.00/month/user
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