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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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26 Products for "customer" with 2 filters applied:

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  • 1
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 2
    Titan

    Titan

    Titan

    Bend, don’t break with Titan’s flexible business solutions and forms for Salesforce. Our scalable Salesforce Forms and software is rapidly developing a reputation as the gold-standard in Salesforce integration, and it’s easy to see why. Slash time to market, nuke code, and tackle any use case on a single platform. Our best-of-breed forms in Salesforce and applications cater to any industry and it’s our mission to provide custom solutions for difficult problems. Build web portals, sign...
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    363 Ratings
    Starting Price: $12 per month
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  • 3
    Dolibarr

    Dolibarr

    Dolibarr

    Open Source ERP & CRM for business. One web suite to manage your business. • Enable only the feature you expect : Whatever your needs (customer relationship, sales, human resources, logistic, stock, invoicing, accounting, manufacturing, marketing, foundation management, surveys, ...), you can setup the application to match your need, and only your need... See features • No more double entry in your Information System : Integration between the features / modules is ready "in-the-box". Users...
    4 Ratings
    Starting Price: $0
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  • 4
    TOPdesk

    TOPdesk

    TOPdesk

    It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success...
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  • 5
    Square 9

    Square 9

    Square 9

    Paper-based work is a soul-crushing, profit-sapping drag on individual, team, and company productivity. Paper literally smothers innovation, creating a competitive disadvantage. The Square 9 AI-powered intelligent information processing platform takes the paper out of work and makes it easier to get things done with digital workflows that automate many aspects of how you work today. We make it easy by extracting information from scans or PDFs, storing documents in a searchable archive,...
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    395 Ratings
    Starting Price: $50/month/user
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  • 6
    Gatekeeper

    Gatekeeper

    Gatekeeper

    Gatekeeper is a powerful, AI-driven contract management solution that gives businesses total control and visibility over their contract agreements Gatekeeper helps its customers: Reduce costs. A clear line of sight of all contracts enables customers to identify wasted spend and areas for consolidation as well as actively managing all contract renewals. Save time. Automating contract processes using Gatekeeper’s workflow engine minimises manual effort and ensures agreed procedures...
    Starting Price: $775.00/month
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  • 7
    Apptivo

    Apptivo

    Apptivo

    Discover how Apptivo CRM Software can help attract, engage, retain and delight more customers. No more juggling between various apps. Increase your productivity and boost your client relationship by managing your Customers, Finances, and Support right from your pocket. Get all the following apps in one CRM, Invoices, Projects, Work Orders, Timesheets, Orders, Estimates, Help Desk, Expenses Reports. A simple online CRM system to store contacts, reminders, files, and communication history...
    Starting Price: $10.00 per user per month
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  • 8
    Inception CRM
    Inception CRM is a robust and user-friendly CRM solution for primary and specialty care as well as retail pharmacy life science field sales teams. A GDPR-compliant solution, Inception CRM is fully adapted to the needs of European life science organizations. It offers end-to-end support to reps in the field, helping them plan, execute and optimize their sales campaigns. Inception CRM guides users through their daily tasks, while providing valuable insight into their customers, territories...
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  • 9
    Axelor

    Axelor

    Axelor

    ...: Axelor Commerce Low Code Platform: Axelor Platform Enjoy a modern design and intuitive navigation. Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 10
    Aptien

    Aptien

    Aptien Inc.

    One Product. Limitless Solutions for Work Management. With over 50 features to help you manage employees, equipment, contracts, documents, assets or projects, life just got a whole lot easier. Let’s get started. Let’s simplify your day. Looking for a powerful, intuitive work management system that’s super simple to use? You found it! Track your contracts, agreements, customers, suppliers, and other business partners’ records, all in one place. Whether you’re hiring, firing, managing staff...
    1 Rating
    Starting Price: $30.00/month/user
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  • 11
    HoneyBook

    HoneyBook

    HoneyBook

    HoneyBook helps creative entrepreneurs and freelancers book more clients, manage projects and get paid all in one place. With their business management software, you can automate your busy work and stay on top of all your to-dos, saving time and money so you can grow your business. Its like your own personal assistant. This all-in-one management platform streamlines business processes, from first inquiry to final payment, so business owners can spend less time on administrative work and...
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    16 Ratings
    Starting Price: $19 monthly ($16 annually)
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  • 12
    Agiloft CLM
    Agiloft provides a leading Contract Lifecycle Management (CLM) platform designed to help businesses streamline and accelerate their contract processes. The platform uses AI-driven automation to reduce risks and enable faster, more accurate contract agreements. Its intuitive no-code interface allows users to customize workflows without programming, making it accessible for all skill levels. With integrations to over 1,000 business systems, it connects teams across the organization for seamless...
    4 Ratings
    Starting Price: $0
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  • 13
    Lendscape

    Lendscape

    Lendscape

    The platform behind modern business financing In today's fast-paced lending environment, you need to react at the speed of the market. Over 120 banks and finance providers worldwide trust our progressive lending technology to help them optimise performance, reduce risk and deliver an excellent customer experience. Across invoice finance, factoring, asset based lending (ABL), supply chain finance, asset finance and more, our comprehensive, flexible platform gives you the power and agility...
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  • 14
    Open Contract Manager (OCM)
    Alfresco-based Open Contract Manager (OCM) is a workflow-centered Open Source contract management solution allowing organizations to draft, review, monitor, and execute contracts with suppliers and vendors.OCM runs on Cloud (Alfresco's user based pricing model) or On-premise (Alfresco EE subscription) offering scalability and flexibility as per the business needs. A customized Contract Management & Procurement system for a leading bank in Singapore helped them to improve operational efficiency...
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  • 15
    SER Doxis Intelligent Content Automation
    Doxis Intelligent Content Automation (ICA), the next generation of enterprise content management (ECM), is an AI-powered platform designed to bridge and automate content across a wide range of business applications. Doxis delivers a contextualized content experience and creates a future-ready digital workplace. Helping firms to achieve a faster time-to-value, reduce IT bottlenecks and accelerate digital transformation, Doxis ICA empowers users to quickly and easily customize and roll out...
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  • 16
    ContractZen

    ContractZen

    ContractZen

    Secure governance software with advanced contract management, board meeting management, entity management, e-signature, and virtual data rooms (VDR). Loved by hundreds of customers in over 30 countries, ContractZen is your number one solution for effective corporate governance, due diligence readiness, and peace of mind. • Contract Management: Easy-to-use contract repository with AI-powered search capabilities, and automatic and recurring email reminders. • Board Portal: 100% paperless...
    3 Ratings
    Starting Price: $9.50/month/user
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  • 17
    CobbleStone Contract Insight

    CobbleStone Contract Insight

    CobbleStone Software

    CobbleStone's contract management software is an award-winning solution to track and manage contracts backed by artificial intelligence. With CobbleStone, organizations are able to automate and streamline the entire contract lifecycle with enterprise-wide contract tracking, contract administration, contract drafting, custom report design tools, task and checklists, security, document management, check-in tracking, financials, cost control, and more. Contract Insight is offered in three editions...
    3 Ratings
    Starting Price: $59.00/month
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  • 18
    ContractComplete

    ContractComplete

    Grand River Business Intelligence

    BID. BUILD. BILL. Unit Price Contract procurement / tendering / bidding and contract administration workflow tool. Our multitasking web-based + mobile application: - Tracks progress, - Generates formal invoices, change orders and payment certificates. - Customizes holdbacks, bonuses, penalties and taxes. - Has a high-level view of accounts receivable and accounts payable with late notifications - Shares larger files - up to 100mb (eg. CAD, PDF, .ai) - Addenda Builder - Instant...
    Starting Price: $39/month/user
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  • 19
    PoseidonCM

    PoseidonCM

    Trident Contract Management

    ... by Contract Type, …) Create and customize your own reports and dashboards Record Types and List Views help you track user-defined fields that are specific to that contract type Workflow and Review/Approval processes can be automated or manually created Multiple search capabilities — within fields and documents Intake forms deliver the right information (every time!) from internal or external resources Contract creation, redline and version management, clause library, and electronic signature
    Starting Price: $99.00/month/user
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  • 20
    Zigaflow

    Zigaflow

    Zigaflow

    Zigaflow is an advanced business management platform engineered for SMBs and enterprises, aiming to revolutionize operations across sales, operations, finance, and customer service with its comprehensive suite. It enhances operational efficiency through deeply customizable workflows, real-time inventory , CRM systems, and vendor management. Notably, Zigaflow excels in its seamless integrations with essential tools like Xero, QuickBooks & email facilitating a cohesive workflow and data...
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  • 21
    DiliTrust Governance
    ... with exceptional customer service. Data is easily accessible in real-time and updated continuously for all users according to pre-set confidentiality settings, access rights and restrictions. For example, when an in-house counsel amends the data or information related to a company, these changes are automatically updated instantly resulting in measurable gains in productivity with full transparency.
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  • 22
    Zendoc

    Zendoc

    Zendoc

    Zendoc is the new-generation document automation solution that enables business teams to enhance their current workflow through actionable insights. Zendoc was founded in 2019 by Laurent Lathieyre, a serial tech entrepreneur, and Olivier Colle, a senior software engineer and entrepreneur. Zendoc was created by a team of tech veterans and accelerated by Techstars Seattle, the leading global platform for investment and innovation. Our mission is to help teams locate their documents...
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    23 Ratings
    Starting Price: $49/ month
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  • 23
    Revnue

    Revnue

    Revnue

    ... users to send documents for signature directly within the platform. Revnue's game-changing Smart Repository seamlessly stores, tracks, and manages contracts, assets, services, and SaaS documents. Other key features include Advanced Reporting and Business Intelligence, Role-Based Access Control (RBAC), Key Data Extraction, Custom Fields, Smart Search, Smart Inbox, Smart Reminders, and Multi-user Support. Additionally, it offers a powerful API for enterprise-wide integrations.
    4 Ratings
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  • 24
    Legitt AI

    Legitt AI

    Legitt AI

    Legitt AI is an end-to-end Sales Enablement and Contract Lifecycle Management software designed to streamline your workflow from start to finish. It begins with managing leads and opportunities in Legitt CRM, which seamlessly connects to Legitt AI’s proposal generator for creating and negotiating proposals with your customers. Once an agreement is reached, you can effortlessly create contracts, get them approved, and get them signed using Legitt AI CLM. Finally, track all contracts...
    3 Ratings
    Starting Price: $49.99
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  • 25
    Legalesign

    Legalesign

    Legalesign

    Legalesign is UK-based enterprise software to send, sign and manage documents online. Companies use Legalesign to gain significant productivity and financial benefits, increase their customers' satisfaction by removing the need for a printer and enabling them to sign from anywhere and, last but not least, relieve the burden of tiresome paperwork upon long suffering staff everywhere.
    Starting Price: £6.00 ($9.00)
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  • 26
    Ideagen Huddle
    Ideagen Huddle is a cloud-based platform that provides a safe and unique workspace environment for your team, partners and external stakeholders. Companies in highly regulated industries can review work, securely share sensitive information and collaborate efficiently which allows you to maintain complete control of the document - meeting your project goals on time and to budget, every time. With Ideagen Huddle, you get an easier way to collaborate and co-edit documents, control file...
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    14 Ratings
    Starting Price: $11.00/month/user
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