WO2019086984A1 - Système et procédé de communication entre un utilisateur et un vendeur/fournisseur de services - Google Patents
Système et procédé de communication entre un utilisateur et un vendeur/fournisseur de services Download PDFInfo
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- WO2019086984A1 WO2019086984A1 PCT/IB2018/057989 IB2018057989W WO2019086984A1 WO 2019086984 A1 WO2019086984 A1 WO 2019086984A1 IB 2018057989 W IB2018057989 W IB 2018057989W WO 2019086984 A1 WO2019086984 A1 WO 2019086984A1
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- Prior art keywords
- product
- subscriber
- subscribers
- user device
- information
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Classifications
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0613—Electronic shopping [e-shopping] using intermediate agents
-
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0623—Electronic shopping [e-shopping] by investigating goods or services
- G06Q30/0625—Electronic shopping [e-shopping] by investigating goods or services by formulating product or service queries, e.g. using keywords or predefined options
- G06Q30/0629—Electronic shopping [e-shopping] by investigating goods or services by formulating product or service queries, e.g. using keywords or predefined options by pre-processing results, e.g. ranking or ordering results
Definitions
- the present invention in general relates to field of communication. More particularly, the invention relates to a communication system and method thereof.
- a communication system may comprise a system processor and a system memory.
- the system memory may be coupled with the system processor.
- the system processor may execute a set of programmed instructions stored in the system memory.
- the system may be configured to receive a document from a user device.
- the document may comprise information of at least one product.
- the system may be configured to broadcast the information of at least one product to a plurality of subscribers within a predefined range of location of the user device.
- the information of the at least one product may comprise at least one of product name, product quantity, product image, predefined category of product and a combination thereof.
- the system may be further configured to receive a positive response from a set of subscribers, wherein the set of subscribers is among the plurality of subscribers.
- the positive response may be generated by each subscriber based on availability of the at least one product.
- the positive response by each subscriber may be enabled either via a manual entry or an automated entry.
- the system may be configured to transmit information of the set of subscribers to the user device.
- the information of each subscriber may comprise at least one of name, address, subscriber's rating, subscriber's store timings, additional terms and a combination thereof.
- the system may be configured to enable an interaction between each subscriber of the set of subscribers and the user device, wherein at least one subscriber is selected based on the interaction, by a user of the user device.
- a communication method may comprise receiving, via a system processor, a document from a user device.
- the document may comprise information of at least one product.
- the method may comprise broadcasting, via the system processor, the information of at least one product to a plurality of subscribers within a predefined range of location of the user device.
- the information of the at least one product may comprise at least one of product name, product quantity, product image, predefined category of product and a combination thereof.
- the method may comprise receiving, via the system processor, a positive response from set of subscribers, wherein the set of subscribers is among the plurality of subscribers. The positive response may be generated by each subscriber based on availability of the at least one product.
- the positive response by each subscriber may be enabled either via a manual entry or an automated entry.
- the method may comprise transmitting, via the system processor, information of the set of subscribers to the user device.
- the information of each subscriber may comprise at least one of name, address, subscriber's rating, subscriber's store timings, additional terms and a combination thereof.
- the method may comprise enabling, via the system processor, an interaction between each subscriber of the set of subscribers and the user device, wherein at least one subscriber is selected based on the interaction, by a user of the user device.
- a non-transitory computer readable medium storing a program for communication may comprise a program code for receiving a document from a user device, wherein the document comprises information of at least one product.
- the program may comprise a program code for broadcasting the information of at least one product to plurality of subscribers within a predefined range of location of the user device.
- the information of the at least one product may comprise at least one of product name, product quantity, product image, predefined category of product and a combination thereof.
- the program may comprise a program code for receiving a positive response from a set of subscribers, wherein the set of subscribers is present within the plurality of subscribers. The positive response may be generated by each subscriber based on availability of the at least one product.
- the positive response by each subscriber may be enabled either via a manual entry or an automated entry.
- the program may comprise a program code for transmitting information of the set of subscribers to the user device.
- the information of each subscriber may comprise at least one of name, address, subscriber's rating, subscriber's store timings, additional terms and a combination thereof.
- the program may comprise a program code for enabling an interaction between each subscriber of the set of subscribers and the user device, wherein at least one subscriber is selected based on the interaction, by a user of the user device.
- Figure 1 illustrates a network implementation 100 of a communication system 101, in accordance with an embodiment of the present disclosure.
- Figure 2 illustrates the communication system 101, in accordance with an embodiment of the present disclosure.
- Figure 3 illustrates a communication method 300, in accordance with an embodiment of the present disclosure.
- the present disclosure describes a system and method for communication between a user and product seller.
- the user may seek information of the seller(s) for a particular product based on current location of the user device and/or any other desired location.
- the system may further enable the sellers (based on the product and location, as desired) to interact with the user.
- the user may further select one of the sellers based on interaction and proceed with making a transaction of the product.
- Figure 1 illustrates a network implementation 100 of a for communication system 101, in accordance with an embodiment of the present disclosure.
- the system 101 may be capable of communication between a user device 103 and plurality of subscribers.
- the plurality of subscribers may have subscriber devices (105-1, 105-2 105-n). Each subscriber may have one subscriber device.
- the system 101, user device 103 and the plurality of subscriber devices (105-1, 105-2 105-n) may be connected with each other via a network 102.
- the system 101 may receive a document from a user device 103.
- the document may comprise information of at least one product 104.
- the at least one product 104 may be an item or a service. (Hereinafter the at least one product 104 may be collectively referred as product 104 and may be used interchangeably).
- the information of the product 104 may comprise at least one of product name, product quantity, product image, predefined category of product and a combination thereof.
- the information of the product 104 may be in form of text, image, voice, video or any other form of communication.
- the system 101 may process the information of the product 104.
- the system 101 may further broadcast the information of the product 104 to a plurality of subscriber devices (105-1, 105-2 105-n) within a predefined range of location of the user device 103.
- the predefined range for broadcasting the information of product 104 may be 3 kilometers.
- the location of the user device 103 may be retrieved using Geographical Positioning System (GPS) present in the user device 103.
- GPS Geographical Positioning System
- the system 101 may further receive a positive response from a set of subscriber devices (105-2, 105-3) in case of availability of the product 104 with the respective subscriber.
- the set of subscribers (105-2, 105-3) are among the plurality of subscriber devices (105-1, 105-2 105-n).
- the plurality of subscribers devices (105-1, 105-2 105-n) and the set of subscribers (105-2, 105-3) may be collectively referred as the subscriber 105 or subscriber device 105 and may be used interchangeably).
- Each subscriber 105 may have an option to provide the response either via a manual entry or an automated entry mode.
- the automated entry of the positive response may be based on real-time availability of the product 104 with the subscriber 105 and/or software algorithms.
- the subscriber 105 may also implement an inventory management system for automated reply.
- the system 101 may transmit information of the set of subscribers (105-2, 105-3) to the user device 103.
- the information of each subscriber may comprise at least one of name, address, subscriber's rating, subscriber's store timings, additional terms and a combination thereof.
- the system 101 may further enable an interaction between each subscriber of the set of subscribers (105-2, 105-3) and the user device 103.
- the interaction between the each subscriber and the user may be enabled via a wireless means, wherein the wireless means is selected from a mobile to mobile network, a radio channel, an internet, Bluetooth and the like.
- the subscriber 105 may interact with the user device 103 via a messenger, chat box, phone call, video call and the like. Finally, at least one subscriber 105 is selected based on the interaction, by a user of the user device 103.
- the system 101 may further extend the range, beyond the predefined range, in order to search the subscriber 105 for the product 104.
- the predefined range may be further extended to 5 kilometers.
- the system may comprise an option of customized predefined range, wherein the user device may select the range between 0.1 kilometers to 10 kilometers. (Hereinafter the terms 'user device' can be interchangeably used as 'user').
- the user 103 may choose a different location, as desired, other than the GPS location of the user device 103 in order to identify the set of subscribers 105 for the product 104 in that location/area.
- the user 103 may have an option to choose the delivery mode and payment mode for the product 104.
- the user 103 may additionally choose a different address for delivery and not the location of the user device 103. For example, a user in Mumbai can set his/her location as New Delhi, via the user device 103 in order to identify the sellers and purchase a carpet from New Delhi and get the delivery of the carpet either in Mumbai or Delhi as desired.
- the additional terms of the subscriber may comprise at least one of product discount, product offers, product delivery mode, payment mode and a combination thereof.
- the delivery mode for the product 104 may be either an express/quick delivery, store pickup, delivery via a drone or a normal delivery.
- the payment mode may be either net-banking, credit card, e- wallet payment or cash on delivery.
- the additional terms of the subscribers may facilitate the user to select the subscriber.
- the user 103 may further complete the transaction for the product 104 with the selected subscriber.
- an Artificial Intelligence may be employed into the system 101 in order to identify the set of subscribers 105.
- the set of subscribers 105 may be identified based on inventory management system of the respective subscribers connected to the system 101 or pre-feeding inventory by the one or more subscribers into the system 101.
- the AI may further enable an automated response to the user device 103.
- the system 101 may also be implemented in a variety of computing systems, such as a laptop computer, a desktop computer, a notebook, a workstation, a mainframe computer, a server, a network server, a cloud server and the like. It will be understood that the system 101 may be accessed by multiple user devices through the user device 103 and the subscriber device 105 hereinafter.
- Examples of the user device 103 and the subscriber device 105 may include, but not limited to, a portable computer, a personal digital assistant, a handheld device, and a workstation.
- the system 101 is communicatively coupled with the user device 103 and the subscriber device 105 through the network 102.
- the network 102 may be a wireless network, a wired network or a combination thereof.
- the network 102 can be implemented as one of the different types of networks, such as intranet, local area network (LAN), wide area network (WAN), the internet, and the like.
- the network 102 may either be a dedicated network or a shared network.
- the shared network represents an association of the different types of networks that use a variety of protocols, for example, Hypertext Transfer Protocol (HTTP), Transmission Control Protocol/Internet Protocol (TCP/IP), Wireless Application Protocol (WAP), and the like, to communicate with one another.
- the network 102 may include a variety of network devices, including routers, bridges, servers, computing devices, storage devices, and the like.
- Figure 2 illustrates the communication system 101, in accordance with an embodiment of the present disclosure.
- the system may comprise a system processor 201, an input/output interface 202 and a system memory 203.
- input/output interface 202 may also be referred as I/O interface 202.
- the processor 201 may be implemented as one or more microprocessors, microcomputers, microcontrollers, digital signal processors, central processing units, state machines, logic circuitries, and/or any devices that manipulate signals based on operational instructions. Among other capabilities, the processor 201 is configured to fetch and execute computer-readable instructions stored in the system memory 203.
- the I/O interface 202 may include a variety of software and hardware interfaces, for example, a web interface, a graphical user interface, and the like. The I/O interface 202 may allow the system 101 to interact with a user directly or through the user device 103 and the subscriber device 105. Further, the I O interface 202 may enable the system 101 to communicate with other computing devices, such as web servers and external data servers (not shown).
- the I/O interface 202 can facilitate multiple communications within a wide variety of networks and protocol types, including wired networks, for example, LAN, cable, etc., and wireless networks, such as WLAN, cellular, or satellite.
- the I O interface 202 may include one or more ports for connecting a number of devices to one another or to another server.
- the system memory 203 may include any computer-readable medium known in the art including, for example, volatile memory, such as static random access memory (SRAM) and dynamic random access memory (DRAM), and/or non-volatile memory, such as read only memory (ROM), erasable programmable ROM, flash memories, hard disks, optical disks, and magnetic tapes.
- volatile memory such as static random access memory (SRAM) and dynamic random access memory (DRAM)
- non-volatile memory such as read only memory (ROM), erasable programmable ROM, flash memories, hard disks, optical disks, and magnetic tapes.
- ROM read only memory
- erasable programmable ROM erasable programmable ROM
- the modules 204 include routines, programs, objects, components, data structures, etc., which perform particular tasks or implement particular abstract data types.
- the modules 204 may include a receiving module 205, a processing module 206, an identification module 207, a transmitting module 208, a payment module 209 and other modules 210.
- the receiving module 205 may be configured to receive a document from a user device 103.
- the document may comprise information of the product 104.
- the product 104 may be an item or a service.
- the information of the product 104 may comprise at least one of product name, product quantity, product image, predefined category of product and a combination thereof.
- the information of the product 104 may be in form of text, image, voice, video or any other form of communication.
- the broadcasting module 206 may be configured to process and broadcast the information of the product 104 to a plurality of subscriber devices 105 within a predefined range of location of the user device 103.
- the location of the user device 103 may be retrieved using Geographical Positioning System (GPS) present in the user device 103.
- GPS Geographical Positioning System
- the receiving module 205 may be further configured to receive a positive response from a set of subscriber devices 105 in case of availability of the product 104 with the respective subscriber.
- the set of subscribers are among the plurality of subscriber devices 105.
- the transmitting module 207 may be configured to transmit the information of the set of subscribers 105 to the user device 103.
- the information of each subscriber may comprise at least one of name, address, subscriber's rating, subscriber's store timings, additional terms and a combination thereof.
- the interaction module 208 may be configured to enable an interaction between each subscriber of the set of subscribers 105 and the user device 103.
- the interaction between the each subscriber and the user may be enabled via a wireless means, wherein the wireless means is selected from a mobile to mobile network, a radio channel, an internet, Bluetooth and the like.
- Each subscriber 105 may interact with the user device 103 via a messenger, chat box, phone call, video call and the like.
- One or more subscriber 105 may be selected based on the interaction, by a user of the user device 103.
- the payment module 209 may be configured to enable payment for the product 104 by the user 103.
- the payment module may comprise various modes of payment for the product 104 such as cash, credit card, internet banking, mobile wallet and the like.
- the payment module may enable withdrawal of the payment by the subscriber 105.
- the subscriber 105 may either withdraw the payment from his/her own account or transfer the payment amount to his/her own bank account. If the user chooses to make the payment for the product 104 in cash (on delivery or store pick-up), the subscriber 105 may manually update details of the transaction into the system 101 after receiving the payment of the product 104.
- the other modules 212 may include programs or coded instructions that supplement applications and functions of the system 101.
- the data 211 serves as a repository for storing data processed, received, and generated by one or more of the modules 204.
- the data 211 may also include a data repository 212 and other data 213.
- the user profiles, seller profiles and the product information may be stored in the data repository 210.
- the other data 211 may include data generated as a result of the execution of one or more modules in the other module 212.
- a user may create a profile, via the user device 103, on a computer based platform.
- the profile may comprise user details such as name, address, locality, age, sex, etc.
- the account for the user is generated and registered with the system 101.
- the user id and the password may be generated for the logging into the system 101.
- a user via the user device 103, may login into the system 101.
- the user may be a health patient.
- the patient may transmit a document, say physician's prescription, from a user device 103 to the system 101.
- the prescription may comprise information of one or more products 104.
- the prescription say a drug, may comprise at least one of drug name, drug quantity, drug image, predefined category of drug and a combination thereof.
- the prescription may be in form of text, image, voice, video or any other form of communication.
- the system 101 may process the prescription and broadcast the prescription to a plurality of subscriber devices 105 within a predefined range of location of the patient.
- the location of the patient may be retrieved using Geographical Positioning System (GPS) present in the patient's device 103.
- the subscriber of the system 101 may be a pharmacy store. Each pharmacy store may comprise a subscriber device 105.
- the predefined range for broadcasting the prescription to plurality of pharmacy stores may be 3 kilometers.
- the system 101 may further receive a positive response from a set of pharmacy stores (say 105-2, 105-3) in case of availability of the product 104 with the respective pharmacy store.
- the set of pharmacy stores (105-2, 105-3) are among the plurality of pharmacy store (105-1,
- Each pharmacy store may have an option to provide the response either via a manual entry or an automated entry mode.
- the automated entry of the positive response may be based on real-time availability of the product 104 with the pharmacy store and/or software algorithms.
- the pharmacy store may also implement an inventory management system for automated reply.
- the system 101 may transmit information of the set of pharmacy stores (105- 2, 105-3) to the patient's device 103.
- the information of each pharmacy store may comprise at least one of name, address, pharmacy store's rating, pharmacy store timings, additional terms and a combination thereof.
- the system 101 may further enable an interaction between each pharmacy store of the set of pharmacy store (105-2, 105-3) and the patient device 103,
- the interaction between the pharmacy store and the patient may be enabled via a wireless means, wherein the wireless means is selected from a mobile to mobile network, a radio channel, an internet, Bluetooth and the like.
- the pharmacy store may interact with the patient (user device 103) via a messenger, chat box, phone call, video call and the like.
- One or more pharmacy store is selected based on the interaction, by the patient / user device 103.
- the patient may transmit a confirmation message in order to initiate a transaction for the prescribed drug 104.
- the patient may select the payment mode and delivery mode for the prescribed drug 104.
- the mode of payment for the prescribed drug 104 may be either cash or cashless means (such as mobile wallet, credit/debit card, internet banking, etc.).
- the mode of delivery for the drug 104 may be, but not limited to, express/quick delivery, store pickup, delivery via a drone or a normal delivery.
- FIG. 3 illustrates a communication method 300, in accordance with an embodiment of the present disclosure.
- the user via the user device 103, may login into the system 101.
- the processor 201 may receive a document from the user device 103.
- the document may comprise information of the product 104.
- the product 104 may be an item or a service.
- the information of the product 104 may comprise at least one of product name, product quantity, product image, predefined category of product and a combination thereof.
- the information of the product 104 may be in form of text, image, voice, video or any other form of communication.
- processor 201 may process the information of the product 104 and broadcast the information of the product 104 to a plurality of subscriber devices (105-1, 105-
- the predefined range for broadcasting the information of product 104 may be 3 kilometers.
- the location of the user device 103 may be retrieved using Geographical Positioning System (GPS) present in the user device 103 or via mobile network. If subscriber for the product 104 is not available within the predefined range, the processor 201 may further extend the range, beyond the predefined range, in order to search the subscriber 105 for the product 104.
- the user 103 may choose a different location, other than the GPS location of the user device 103, in order to identify the subscribers 105 for the product 104 in that area/locality.
- the processor 201 may receive a positive response from a set of subscriber devices (105-2, 105-3) in case of availability of the product 104 with the respective subscriber.
- the set of subscribers (105-2, 105-3) are among the plurality of subscriber devices (105-1, 105-2 105-n).
- Each subscriber may have an option to provide the response either via a manual entry or an automated entry mode.
- the automated entry of the positive response may be based on real-time availability of the product 104 with the subscriber 105 and/or software algorithms.
- the subscriber 105 may also implement an inventory management system for automated reply.
- the processor 201 may transmit the information of the set of subscribers (105-2, 105-3) to the user device 103.
- the information of each subscriber may comprise at least one of name, address, subscriber's rating, subscriber's store timings, additional terms and a combination thereof.
- the processor 201 may enable an interaction between each subscriber of the set of subscribers (105-2, 105-3) and the user device 103.
- the interaction between the each subscriber and the user may be enabled via a wireless means, wherein the wireless means is selected from a mobile to mobile network, a radio channel, an internet, Bluetooth and the like.
- the subscriber 105 may interact with the user device 103 via a messenger, chat box, phone call, video call and the like.
- One or more subscriber is selected based on the interaction, by a user of the user device 103.
- the user 103 may further communicate with the selected subscriber in order to complete the transaction for the product 104 by selecting mode of payment and delivery.
- the communication system and method described above may have following applications including but not limited to:
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Abstract
L'invention concerne un système de communication et un procédé. Le système comprend un processeur de système (201) et une mémoire de système (203). Le processeur de système (201) exécute un ensemble d'instructions programmées stockées dans la mémoire du système (203). Le système (101) reçoit un document d'un dispositif utilisateur (104) et diffuse les informations du produit (104) à une pluralité d'abonnés (105) dans une plage prédéfinie d'un emplacement du dispositif utilisateur (103). Le système (101) reçoit une réponse positive d'un ensemble d'abonnés (105-2,105-3) qui figurent parmi la pluralité d'abonnés (105). La réponse positive de chaque abonné est basée sur la disponibilité dudit produit Le système transmet des informations de l'ensemble d'abonnés (105-2,105-3) au dispositif utilisateur (103) et permet l'interaction entre chaque abonné de l'ensemble d'abonnés (105-2,105-3) et l'utilisateur, ce qui permet de sélectionner au moins un abonné.
Applications Claiming Priority (2)
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IN201721023412 | 2017-11-03 | ||
IN201721023412 | 2017-11-03 |
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WO2019086984A1 true WO2019086984A1 (fr) | 2019-05-09 |
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Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN111429825A (zh) * | 2020-03-18 | 2020-07-17 | 王超群 | 一种自动介绍产品服务的方法及装置 |
Citations (2)
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US20060015413A1 (en) * | 1996-02-22 | 2006-01-19 | Joseph Giovannoli | Computerized quotation system and method |
US7069242B1 (en) * | 1999-08-24 | 2006-06-27 | Elance, Inc. | Method and apparatus for an electronic marketplace for services having a collaborative workspace |
-
2018
- 2018-10-16 WO PCT/IB2018/057989 patent/WO2019086984A1/fr active Application Filing
Patent Citations (2)
Publication number | Priority date | Publication date | Assignee | Title |
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US20060015413A1 (en) * | 1996-02-22 | 2006-01-19 | Joseph Giovannoli | Computerized quotation system and method |
US7069242B1 (en) * | 1999-08-24 | 2006-06-27 | Elance, Inc. | Method and apparatus for an electronic marketplace for services having a collaborative workspace |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
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CN111429825A (zh) * | 2020-03-18 | 2020-07-17 | 王超群 | 一种自动介绍产品服务的方法及装置 |
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