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WO2004093367A3 - Interaction system - Google Patents

Interaction system Download PDF

Info

Publication number
WO2004093367A3
WO2004093367A3 PCT/US2004/011464 US2004011464W WO2004093367A3 WO 2004093367 A3 WO2004093367 A3 WO 2004093367A3 US 2004011464 W US2004011464 W US 2004011464W WO 2004093367 A3 WO2004093367 A3 WO 2004093367A3
Authority
WO
WIPO (PCT)
Prior art keywords
user
business rules
service provider
profile
desired outcome
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2004/011464
Other languages
French (fr)
Other versions
WO2004093367A2 (en
Inventor
Shail Patel
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Hindustan Unilever Ltd
Unilever NV
Original Assignee
Hindustan Lever Ltd
Unilever NV
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hindustan Lever Ltd, Unilever NV filed Critical Hindustan Lever Ltd
Priority to CA002489020A priority Critical patent/CA2489020A1/en
Priority to AU2004229619A priority patent/AU2004229619A1/en
Priority to EP04750113A priority patent/EP1645091A2/en
Priority to BR0405230-7A priority patent/BRPI0405230A/en
Priority to US10/517,934 priority patent/US20060045122A1/en
Publication of WO2004093367A2 publication Critical patent/WO2004093367A2/en
Publication of WO2004093367A3 publication Critical patent/WO2004093367A3/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The present invention provides an electronic system for interaction between a specific user and a service provider, comprising receipt means for obtaining information from the user for establishing a profile of said user; control means for the service provider for providing and displaying one or more systems responses to the input provided under receipt means; means for initialising one or more business rules for each type of system response, said business rules specifying the match between the system response and the related user profile and also the desired outcome in terms of actions to be taken by the user; means for selecting the most appropriate business rule for the user, based on the input given under receipt means; means for observing the behaviour of the user and feedback means for updating the business rules based on the difference between the desired outcome and the actual behaviour by the user.
PCT/US2004/011464 2003-04-15 2004-04-14 Interaction system Ceased WO2004093367A2 (en)

Priority Applications (5)

Application Number Priority Date Filing Date Title
CA002489020A CA2489020A1 (en) 2003-04-15 2004-04-14 Interaction system
AU2004229619A AU2004229619A1 (en) 2003-04-15 2004-04-14 Interaction system
EP04750113A EP1645091A2 (en) 2003-04-15 2004-04-14 Interaction system
BR0405230-7A BRPI0405230A (en) 2003-04-15 2004-04-14 Electronic system for interaction between a specific user and a service provider, and method for improving interaction between a user and a service provider.
US10/517,934 US20060045122A1 (en) 2003-04-15 2004-04-14 Interaction system

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
EP03252373 2003-04-15
EP03252373.0 2003-04-15

Publications (2)

Publication Number Publication Date
WO2004093367A2 WO2004093367A2 (en) 2004-10-28
WO2004093367A3 true WO2004093367A3 (en) 2004-12-09

Family

ID=33185968

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2004/011464 Ceased WO2004093367A2 (en) 2003-04-15 2004-04-14 Interaction system

Country Status (6)

Country Link
EP (1) EP1645091A2 (en)
AU (1) AU2004229619A1 (en)
BR (1) BRPI0405230A (en)
CA (1) CA2489020A1 (en)
WO (1) WO2004093367A2 (en)
ZA (1) ZA200409734B (en)

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6012051A (en) * 1997-02-06 2000-01-04 America Online, Inc. Consumer profiling system with analytic decision processor

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6012051A (en) * 1997-02-06 2000-01-04 America Online, Inc. Consumer profiling system with analytic decision processor

Also Published As

Publication number Publication date
CA2489020A1 (en) 2004-10-28
AU2004229619A1 (en) 2004-10-28
WO2004093367A2 (en) 2004-10-28
BRPI0405230A (en) 2005-03-15
EP1645091A2 (en) 2006-04-12
ZA200409734B (en) 2006-02-22

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