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WO2001061530A1 - Systeme assurant un service de taxation au demande dans lequel la connexion d'appel est realisee par un clic d'une icone affichee sur une page web et procede issu de ce systeme - Google Patents

Systeme assurant un service de taxation au demande dans lequel la connexion d'appel est realisee par un clic d'une icone affichee sur une page web et procede issu de ce systeme Download PDF

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Publication number
WO2001061530A1
WO2001061530A1 PCT/KR2001/000203 KR0100203W WO0161530A1 WO 2001061530 A1 WO2001061530 A1 WO 2001061530A1 KR 0100203 W KR0100203 W KR 0100203W WO 0161530 A1 WO0161530 A1 WO 0161530A1
Authority
WO
WIPO (PCT)
Prior art keywords
telephone
customer computer
telephone service
providing
collect call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/KR2001/000203
Other languages
English (en)
Inventor
Young Min Ma
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
KYONGIN TELECOM
Original Assignee
KYONGIN TELECOM
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by KYONGIN TELECOM filed Critical KYONGIN TELECOM
Priority to AU36127/01A priority Critical patent/AU3612701A/en
Publication of WO2001061530A1 publication Critical patent/WO2001061530A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/50—Business processes related to the communications industry
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0012—Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements

Definitions

  • the present invention relates to a system and method for providing a collect call service in the Internet, more particularly, in which a call connection is carried out with one click of an icon provided in an Internet shopping mall so that a customer can have a direct conversation with a consultant associated with the shopping mall.
  • the Internet means a computer communication network for connecting the whole world using the Transmission Control Protocol/Internet Protocol (TCP/IP).
  • An Internet shopping mall means a system which establishes shops or stores in the Internet where Internet users (hereinafter will be referred to as "customer") visit to purchase goods, and is also called as an electric shopping mall or an electric commerce system.
  • the customer should use the one-way information provided from the Internet shoppmg mall in order to select an article registered in such an Internet shopping mall.
  • the user needs to confirm more detailed information and more detailed purchasing conditions about the articles which he/she wants to purchase in the process of purchasing articles.
  • a channel is required for the customer to directly communicate with an operator of the Internet shopping mall and also the cost should not be heavy for the Internet shopping operator to manage the communication channel.
  • a means for supporting customer via collect call can be hereby requested when public offices or manufacturing industries establish Internet home pages to provide administrative services or products related services.
  • the present invention is proposed to comply with the foregoing requests and it is therefore an object of the invention to provide a system and method for providing a collect call service in which a call connection is carried out with one click of an icon displayed in an Internet web page so that a customer can have a direct conversation with a consultant associated with the shopping mall, and the cost thereof is charged to a web service provider or a call service provider.
  • a system for providing a collect call service between a customer computer and a consultant terminal for providing additional information about a web service for a customer, in which a call connection is carried out by one click of an icon displayed in a web page comprising: a telephone service requesting web server being connected with the customer computer via the Internet for transmitting a web service providing document including a telephone service requesting icon linked with a URL of a telephone service providing web server and a consultant terminal identifier to the customer computer; the telephone service providing web server being connected to the customer computer via the Internet by one click of the telephone service requesting icon for receiving the consultant terminal identifier from the customer computer and reading out a corresponding consultant terminal telephone number from a telephone number database; a signal converting server for converting a first voice data received from the telephone service providing web server into a first speech tone signal and converting a second speech tone signal into a second voice data; and a collect call telephone network for setting a communication channel between the signal
  • the telephone service providing web server downloads a VoIP support program to the customer computer when first connected to the customer computer via the Internet, wherein the VoIP support program transmits a voice signal of the customer after digitalizing the same and outputs a voice data received via the Internet after converting the same into a voice signal.
  • a method for providing a collect call service between a customer computer and a consultant terminal for providing additional information about a web service for a customer in which a connection is carried out by one click of an icon displayed in a web page
  • the method comprising the following steps of: (a) transmitting, from a telephone service requesting web server for providing the web service, a web service providing document including a telephone service requesting icon linked with a URL of a telephone service providing web server and a consultant terminal identifier to the customer computer; (b) connecting the customer computer and the telephone service providing web server via the Internet by one click of the telephone service requesting icon and transmitting the consultant terminal identifier from the customer computer to the telephone service providing web server; and (c) setting, in the telephone service providing web server, a communication channel between the customer computer and the consultant' terminal via a collect call public telephone network by using a consultant terminal telephone number corresponding to the consultant terminal identifier.
  • the (b) step comprises the step of downloading a VoIP support program to the customer computer when first connected to the customer computer via the Internet, wherein the VoIP support program transmits a voice signal of the customer after digitalizing the same and outputs a voice data received via the Internet after converting the same into a voice signal.
  • the (c) step of setting a communication channel between the customer computer and the consultant terminal is carried out by converting a voice data transmitted in the Internet into a speech tone signal transmitted from the collect call telephone network and converting a speech tone signal transmitted from the collect call telephone network into a voice data transmitted in the Internet.
  • FIG. 1 is a block diagram for showing the overall construction of a system for providing a collect call service in which a connection is carried out with one click of an icon displayed in a web page according to the invention
  • FIG. 2 is a flow chart for showing a method for providing a collect call service in the Internet according to the invention
  • FIG. 3A shows a telephone service requesting icon included in an HTML document which is provided by a telephone service requesting web server
  • FIG. 3B is a window for showing that a VoIP support program is setting a communication channel between a customer computer and a consultant terminal.
  • a system for providing a collect call service in the Internet comprises a customer computer 10, a telephone service requesting web server 12, a telephone service providing web server 14, a signal converting server 16, a collect call service providing system 18, a Public Switched Telephone Network (PSTN) 40 and a consultant terminal 20.
  • the collect call service providing system 18 and the PSTN 40 will be considered as incorporated and thus called a "collect call telephone network”.
  • the Internet 30 means a computer communication network for connecting the whole world by using the TCP/IP.
  • the telephone service requesting web server 12 is connected to the customer computer via the Internet 30, and transmits a web service document including a URL(Uniform Resource Locator) of the web page provided by the telephone service providing web server 14 and an identifier for identifying the consultant terminal 20 to the customer computer 10.
  • the telephone service requesting server 12 which is one of the servers for providing a certain web service, includes a telephone service requesting icon in an Hyper Text Markup Language (HTML) document transmitted to the customer computer 10 so that the customer can click the telephone service requesting icon when he/she wants to have a direct voice conversation with the consultant.
  • HTML Hyper Text Markup Language
  • the customer computer 10 includes a web browser as a software which can read the HTML document which is the standard document in the web, and can search for necessary information from a number of web servers connected via the Internet 30.
  • the customer computer 10 is hyper-linked to a web page which is provided by the telephone service providing server by using the URL included in the displayed
  • the customer computer 10 comprises a microphone (not shown) for receiving a voice signal from the customer and a speaker (not shown) for outputting a voice signal to the customer. Also, the customer computer 10 performs a VoIP support program downloaded from the telephone service providing web server 14, in which the VoIP support program converts the voice signal of the customer received through the microphone into a voice data according to the voice over Internet Protocol (VoIP) to transmit the converted signal via the Internet 30 and converts a voice data transmitted via the Internet 30 to output the converted voice data through the speaker.
  • VoIP voice over Internet Protocol
  • the telephone service providing web server 14 downloads the VoIP support program to the customer computer 10, and receives the identifier for identifying the consultant terminal 20 from the customer computer 10.
  • the telephone service providing web server 14 comprises' a telephone number database (not shown) for storing telephone numbers corresponding to the identifier for identifying the consultant terminal 20. Therefore, the telephone service providing web server 14 accesses the telephone number database to read out a telephone number of the consultant terminal 20 corresponding to the identifier of the consultant terminal 20, and sets a communication channel between the customer computer 10 and the consultant terminal 20 by using the read out telephone number.
  • the signal converting server 16 is connected to the telephone service providing web server 14 to transmit/receive the voice data. Also, the signal converting server 16 is connected to the consultant terminal 20 via the collect call telephone network, converts a speech tone transmitted from the collect call telephone network into a voice data to send to the telephone service providing web server 14, and converts a voice data transmitted from the telephone service providing web server 14 into a speech tone to send to the collect call telephone network.
  • the collect call telephone network comprises the PSTN 40 and the collect call telephone service providing system 18 managing the PSTN 40 for collecting telephone charges from the web service provider or the telephone service provider.
  • the collect call telephone service providing system 18 is preferably connected to the signal converting server via a leased line.
  • the collect call telephone network can be easily replaced with a private telephone network without departing from the technical spirit of the invention.
  • the consultant terminal 20 converts a voice signal of the consultant associated with an operator of the telephone service requesting web server 12 into a speech tone signal and transmits the converted sound signal via the collect call telephone network, and converts a speech tone signal received via the collect call telephone network into a voice signal and outputs the converted voice signal. Therefore, the consultant terminal 20 can be a common (wire/radio) telephone transceiver or a computer having call fransmitting/receiving functions.
  • the web server (hereinafter will be referred to as the "telephone service requesting web server 12") can include a telephone service requesting icon 50 as shown in FIG. 3 A in the HTML document transmitted to the customer computer 10 in order to comply with the customer request.
  • the telephone service requesting icon 50 is linked with the URL for connection to the telephone service providing web server 14 and the identifier of the consultant terminal 20.
  • the customer of the telephone service requesting web server 12 can click the telephone service requesting icon 50 on the HTML document displayed in the customer computer 10 when he/she wants to have a direct voice conversation with the preset consultant. Then, the customer computer 10 is hyper-linked to the URL linked to the telephone service requesting icon 50 to be connected with the telephone service providing web server 14 in step 210. Then, the telephone service providing web server 14 downloads a VoIP support program to the customer computer 10 in step 220, wherein the VoIP support program converts the voice signal of the customer into the voice data according to the VoIP to transmit the converted voice data via the Internet 30 and converts the voice data transmitted via the Internet 30 into the voice signal to output the converted voice signal.
  • the customer computer 10 transmits the identifier of the consultant terminal 20 to the telephone service providing web server 14, which reads out the telephone number of the consultant terminal 20 corresponding to the received identifier from the telephone number database.
  • the telephone service providing web server 14 uses the read-out telephone number of the consultant terminal 20 to set the communication channel between the customer computer 10 and the consultant terminal 20 via the collect call telephone network in step 230.
  • FIG. 3B is a window for showing that the VoIP support program 60 is setting the communication channel between the customer computer 10 and the consultant terminal 20.
  • step 240 when the voice information is transmitted or received between the customer computer 10 and the consultant terminal 20, the signal converting server 16 converts a speech tone transmitted from the collect call telephone network into a voice data to send to the telephone service providing web server 14, and converts a voice data transmitted from the telephone service providing web server 14 into a speech tone to send to the collect call telephone network.
  • the operator of the collect call telephone network demands telephone charges based upon the telephone number of the consultant terminal 20 to the operator of the telephone service providing web server 14, and the operator of the telephone service providing web server 14 collects the related telephone charges from the web service provider or the telephone service provider corresponding to the individual consultant terminal 20.
  • the present invention has bee described about the preferred embodiments thereof. It should be understood by those skilled in the art that a number of modifications and variations can be made without departing from substantial features of the invention. Therefore, the disclosed embodiments should be considered in the aspect of illustration rather than restriction. It should be understood that the scope of the invention appears in claims rather than in the foregoing specification, and equivalents of the claims are included in the invention.
  • a direct conversation with the customer in charge of the web service provider can be obtained in a simple way that the customer can confirm more detailed requirements about articles via the direct conversation in purchasing the articles via an Internet shopping mall.
  • the invention can be conveniently used when public offices or manufacturing industries want to provide administrative services or product related services.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Finance (AREA)
  • Theoretical Computer Science (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Accounting & Taxation (AREA)
  • General Business, Economics & Management (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Primary Health Care (AREA)
  • Tourism & Hospitality (AREA)
  • Computer Hardware Design (AREA)
  • General Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

La présente invention concerne un système et un procédé de service de taxation au demandé entre un ordinateur client et un terminal consultant. On cherche à fournir un complément d'information sur un service web destiné à un client. A cet effet, on permet l'établissement d'une liaison par in clic de souris sur une icône dans une page web. Un serveur web demande la connexion d'un service téléphonique sur l'ordinateur client via l'Internet pour lui envoyer un document de service web incluant, d'une part une icône de demande de service téléphonique, et d'autre part un identificateur de terminal consultant. Un clic de souris sur l'icône de demande de service téléphonique suffit à connecter le serveur web du service téléphonique sur l'ordinateur client via l'Internet. Un serveur de conversion de signal prend une première donnée vocale provenant du serveur web du service téléphonique et le convertit en un premier signal vocal, puis il convertit en une seconde donnée vocale un second signal vocal. Enfin, un réseau de téléphone à taxation au demandé sert à établir un canal de communication entre le serveur de conversion de signal et le terminal consultant, le serveur de conversion de signal servant à échanger une donnée vocale avec l'ordinateur client.
PCT/KR2001/000203 2000-02-16 2001-02-12 Systeme assurant un service de taxation au demande dans lequel la connexion d'appel est realisee par un clic d'une icone affichee sur une page web et procede issu de ce systeme Ceased WO2001061530A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU36127/01A AU3612701A (en) 2000-02-16 2001-02-12 Collect call service providing system in which call connection is achieved by one click of icon displayed on web page and method thereof

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR1020000007301A KR20000030253A (ko) 2000-02-16 2000-02-16 인터넷 상의 타사 또는 타인 홈페이지에 삽입한 아이콘의 원클릭으로 연결되는 수신자부담 전화 서비스 제공 시스템 및 그 방법
KR2000/0007301 2000-02-16

Publications (1)

Publication Number Publication Date
WO2001061530A1 true WO2001061530A1 (fr) 2001-08-23

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KR (1) KR20000030253A (fr)
AU (1) AU3612701A (fr)
WO (1) WO2001061530A1 (fr)

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2004045174A1 (fr) * 2002-11-14 2004-05-27 Ey-Taeg Kwon Procede pour service d'appel en pcv base sur la technologie vocale et systeme afferent
WO2007112623A1 (fr) 2006-04-03 2007-10-11 Huawei Technologies Co., Ltd. Système, procédé et appareil pour mettre en oeuvre la charge de liaison montante dans le réseau à commutation par paquets
US7876744B2 (en) 2002-11-14 2011-01-25 Ey-Taeg Kwon Method for collect call service based on VoIP technology and system thereof

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100375228B1 (ko) * 2000-09-21 2003-03-08 곽봉열 인터넷을 이용한 착신자 부담 전화 서비스 방법 및 이를위한 시스템
KR20020028502A (ko) * 2000-10-10 2002-04-17 이오섭 이메일 콜백 시스템 및 그 방법
KR20020046493A (ko) * 2000-12-14 2002-06-21 한형남 인터넷 홈 페이지 운영 시스템 및 그 방법
KR20020068199A (ko) * 2001-02-20 2002-08-27 윤준호 인터넷을 이용한 통역 서비스 방법
KR20010086595A (ko) * 2001-05-22 2001-09-15 정경호 웹 문서 기반의 원클릭 브이오아이피 서비스 시스템 및 그방법
KR100408623B1 (ko) * 2001-05-22 2003-12-06 주식회사 아이비즈텔 Ｕｒｌ을 이용한 원클릭 음성통신 시스템 및 그 방법
KR100846539B1 (ko) * 2001-09-25 2008-07-15 주식회사 케이티 클릭콜 서비스를 이용한 인터넷 콜 센터 서비스 시스템 및방법
KR100989685B1 (ko) * 2008-08-25 2010-10-26 주식회사 천하 숙취해소음료용 자동판매기 및 이의 제어방법

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JPH0998231A (ja) * 1995-10-03 1997-04-08 Fujitsu Ltd 料金着信払通話システム及びセンタ及び専用カード
JPH10155039A (ja) * 1996-06-03 1998-06-09 Webtv Networks Inc ネットワーク内のクライアントとサーバとの間の通信を管理するための方法および装置
JPH10322465A (ja) * 1997-05-15 1998-12-04 Hitachi Ltd ウェブ・フォーン・ダイヤラー・システム
JP2000020315A (ja) * 1998-06-19 2000-01-21 Samsung Electron Co Ltd 主記憶装置と補助記憶装置間のスワッピング装置及び方法、該装置を採用したウェブビデオホン

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH06105021A (ja) * 1992-09-22 1994-04-15 Nippon Telegr & Teleph Corp <Ntt> 着信課金装置
JPH0998231A (ja) * 1995-10-03 1997-04-08 Fujitsu Ltd 料金着信払通話システム及びセンタ及び専用カード
JPH10155039A (ja) * 1996-06-03 1998-06-09 Webtv Networks Inc ネットワーク内のクライアントとサーバとの間の通信を管理するための方法および装置
JPH10322465A (ja) * 1997-05-15 1998-12-04 Hitachi Ltd ウェブ・フォーン・ダイヤラー・システム
JP2000020315A (ja) * 1998-06-19 2000-01-21 Samsung Electron Co Ltd 主記憶装置と補助記憶装置間のスワッピング装置及び方法、該装置を採用したウェブビデオホン

Cited By (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2004045174A1 (fr) * 2002-11-14 2004-05-27 Ey-Taeg Kwon Procede pour service d'appel en pcv base sur la technologie vocale et systeme afferent
EP1561321A4 (fr) * 2002-11-14 2008-04-02 Ey-Taeg Kwon Procede pour service d'appel en pcv base sur la technologie vocale et systeme afferent
US7876744B2 (en) 2002-11-14 2011-01-25 Ey-Taeg Kwon Method for collect call service based on VoIP technology and system thereof
US8477766B2 (en) 2002-11-14 2013-07-02 Ey-Taeg Kwon Method for collect call service based on VoIP technology and system thereof
US9832321B2 (en) 2002-11-14 2017-11-28 Ey-Taeg Kwon Method for collect call service based on voip technology and system thereof
US20190297193A1 (en) * 2002-11-14 2019-09-26 Ey-Taeg Kwon Method for collect call service based on voip technology and system thereof
WO2007112623A1 (fr) 2006-04-03 2007-10-11 Huawei Technologies Co., Ltd. Système, procédé et appareil pour mettre en oeuvre la charge de liaison montante dans le réseau à commutation par paquets
EP2007064A4 (fr) * 2006-04-03 2009-04-01 Huawei Tech Co Ltd Système, procédé et appareil pour mettre en oeuvre la charge de liaison montante dans le réseau à commutation par paquets

Also Published As

Publication number Publication date
AU3612701A (en) 2001-08-27
KR20000030253A (ko) 2000-06-05

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