TWI875142B - Manpower inventory management system - Google Patents
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本發明關於一種確認人力資源管理系統,特別是一種應用於外派人力服務管理的人力庫存管理系統。The present invention relates to a human resource management system, and more particularly to a human resource inventory management system for outsourced human resource service management.
現今,由於作業資訊化的普及,減少了許多工作上溝通管理的時間與金錢,嘉惠了許多行業。對於外派人力服務(比如環境打掃、水電維修、冷氣清潔、搬家等)而言,這些行業雖然各自有其領域的專業特性,但除了長期合約的服務外,臨時或短期的需求需要在很短的時間內找到合格的供應商,這是生意成交的共同挑戰。因此,為了提供供需雙方資訊對接以減少尋訪時的成本,許多外派人力服務的平台應運而生。Nowadays, due to the popularization of work informatization, the time and money spent on communication and management at work have been reduced, which has benefited many industries. For outbound manpower services (such as environmental cleaning, water and electricity maintenance, air conditioning cleaning, moving, etc.), although these industries have their own professional characteristics in their fields, in addition to long-term contract services, temporary or short-term needs require finding qualified suppliers in a very short time, which is a common challenge for business transactions. Therefore, in order to provide information docking between supply and demand parties to reduce the cost of searching, many outbound manpower service platforms have emerged.
這些外派人力服務平台通常是以會員方式讓供需兩端上網註冊登錄,並開放供應端的資訊(比如服務區域、服務時間、服務類別、價格等)給需求端,讓需求端聯繫供應端,並在交易成交後由服務費中抽取傭金。也有的外派人力服務平台是反向操作,開放需求端讓供應端來主動聯繫,這樣可以提供需求端價格彈性。更有的外派人力服務平台可以在收集需求端的需求後,主動於其供應端群體中找尋適合的對象,從而主動進行媒合。這種外派人力服務平台的成效較高,也可以確保供應端的服務品質。然而,對於這種主動媒合式的外派人力服務平台來說,最大的挑戰除了供應端的審核外,就是確認供應端的時間可行性。由於供應端除了在該外派人力服務平台上爭取接案的機會,同時也會通過各自的人脈以獲得工作機會,因此當需求端的需求出現在外派人力服務平台時,外派人力服務平台需要一套預約機制來綁定特定供應端的可行時間,從而可盡快提供合適的供應端給需求端。在管理需求端上,前述的外派人力服務平台會遇到一個管理上的問題。由於供應端可以是個人,也可以是群體(比如專業外派服務公司),對於後者的人力選擇上,往往外派人力服務平台需要額外向該群體的窗口確認人力調度的狀況,才能決定該群體是否能列入供應端預選名單中。然而,該窗口在接到外派人力服務平台的需求時,還得向各自的成員詢問其外派時間與地點的可行性,這樣的時間消耗往往讓生意無法順利成交。These expatriate human resource service platforms usually allow both the supply and demand sides to register online as members, and open the supply side's information (such as service area, service time, service category, price, etc.) to the demand side, allowing the demand side to contact the supply side, and after the transaction is completed, a commission is deducted from the service fee. Some expatriate human resource service platforms operate in the opposite way, opening the demand side to allow the supply side to actively contact, which can provide price flexibility on the demand side. There are also expatriate human resource service platforms that can actively find suitable objects in their supply side group after collecting the needs of the demand side, and thus actively match them. This type of expatriate human resource service platform is more effective and can also ensure the service quality of the supply side. However, for this kind of proactive matching expatriate human resource service platform, the biggest challenge, in addition to the review of the supply side, is to confirm the time feasibility of the supply side. Since the supply side not only competes for the opportunity to take the case on the expatriate human resource service platform, but also obtains job opportunities through their own personal connections, when the demand side's needs appear on the expatriate human resource service platform, the expatriate human resource service platform needs a set of appointment mechanisms to bind the feasible time of a specific supply side, so as to provide the appropriate supply side to the demand side as soon as possible. In terms of managing the demand side, the aforementioned expatriate human resource service platform will encounter a management problem. Since the supply side can be an individual or a group (such as a professional outbound dispatch service company), when selecting the latter, the outbound dispatch service platform often needs to confirm the status of the manpower dispatch with the window of the group before deciding whether the group can be included in the supply side pre-selected list. However, when the window receives the request from the outbound dispatch service platform, it has to ask the respective members about the feasibility of the outbound dispatch time and location. Such time consumption often makes it impossible to successfully close the deal.
為了解決上述外派人力服務平台的管理問題,本發明基於資料庫的管理與網路通訊的應用提出了一種人力庫存管理系統。該人力庫存管理系統是外派人力服務平台的一個子系統,特別是面向供應端的後台子系統。In order to solve the management problem of the above-mentioned overseas human resource service platform, the present invention proposes a human resource inventory management system based on the management of database and the application of network communication. The human resource inventory management system is a subsystem of the overseas human resource service platform, especially a background subsystem facing the supply side.
本段文字提取和編譯本發明的某些特點。其它特點將被揭露於後續段落中。其目的在涵蓋附加的申請專利範圍之精神和範圍中,各式的修改和類似的排列。This paragraph extracts and compiles certain features of the invention. Other features will be disclosed in the following paragraphs. Its purpose is to cover various modifications and similar arrangements within the spirit and scope of the attached patent application.
為了解決前述問題,本發明揭露一種人力庫存管理系統。該系統安裝於一伺服主機中,與複數個供應端裝置與複數個需求端裝置資訊連接,包含:一遠端顯示模組,於該些供應端裝置顯示一操作介面,該操作介面提供使用者指示以輸入對應的資料並將輸入的資料回傳該伺服主機;一母帳號管理模組,通過任一供應端裝置的該操作介面申請一母帳號、利用該母帳號登錄系統、在該母帳號下綁定複數個服務工種、複數個第一可工作日及一第一可工作範圍、設定該母帳號的每一第一可工作日針對該些服務工種的一第一可供應數量;一子帳號管理模組,通過任一供應端裝置的該操作介面申請一子帳號、利用該子帳號登錄系統、綁定一目標母帳號、該目標母帳號綁定的服務工種中至少一者、複數個第二可工作日及一第二可工作範圍,並設定每一第二可工作日針對至少一該些服務工種的一第二可供應數量,其中該些第二可工作日包含於該些第一可工作日中,該第二可工作範圍不大於該第一可工作範圍,該子帳號管理模組將該些第二可供應數量分別加入綁定的該目標母帳號之對應的第一可工作日的該第一可供應數量中;一資料庫模組,儲存該些母帳號、該些子帳號,與該些母帳號或子帳號綁定的資料;一訂單管理模組,取得來自每一需求端裝置之關於特定的一目標服務工種且包含一服務區域的一服務需求,在該服務需求經對應需求端裝置確認一服務日期後形成具有一訂單編號的一訂單,並將該訂單派發給該些母帳號之一;及一庫存管理模組,與該資料庫模組及該訂單管理模組資訊連接,執行以下作業:a) 將接收訂單的母帳號綁定的該些第一可工作日中對應該服務日期的當天的第一可供應數量減1,如果母帳號使用者指定其一子帳號承接該訂單,承接訂單的該子帳號綁定的該些第二可工作日中對應該服務日期的當天的第二可供應數量減1,其中該服務日期包含於該些第二可工作日中;及b) 找尋該目標服務工種包含於綁定的該些服務工種且該服務區域落於綁定的該第一可工作範圍的所有母帳號,統計所有該些母帳號綁定的第一可工作日,及將統計的該些第一可工作日提供給發出該服務需求的該需求端裝置,以確認該服務日期,其中每一統計的第一可工作日中所有對應的母帳號的剩餘第一可供應數量不為0。In order to solve the above problems, the present invention discloses a human inventory management system. The system is installed in a server host and is connected to a plurality of supply-side devices and a plurality of demand-side devices. It includes: a remote display module, which displays an operation interface on the supply-side devices. The operation interface provides instructions for users to input corresponding data and transmits the input data back to the server host; a parent account management module, which applies for a parent account through the operation interface of any supply-side device, logs in to the system using the parent account, binds multiple accounts under the parent account, and sends the user a user ID. a plurality of service jobs, a plurality of first available working days and a first available working range, and setting a first available supply quantity for each first available working day of the master account for the service jobs; a sub-account management module, applying for a sub-account through the operation interface of any supply-end device, using the sub-account to log in to the system, binding a target master account, at least one of the service jobs bound to the target master account, a plurality of second available working days and a second available working range, and setting The second available quantity for each second available working day for at least one of the service jobs is determined, wherein the second available working days are included in the first available working days, and the second available working range is not greater than the first available working range, and the sub-account management module adds the second available quantities to the first available quantity of the first available working day corresponding to the bound target parent account; a database module stores the parent accounts, the sub-accounts, and the The data bound to the parent account or the sub-account; an order management module, which obtains a service demand for a specific target service job and a service area from each demand-side device, forms an order with an order number after the service demand is confirmed by the corresponding demand-side device with a service date, and distributes the order to one of the parent accounts; and an inventory management module, which is connected to the database module and the order management module information to perform the following operations: a) The first available quantity corresponding to the service date among the first available working days bound to the parent account that receives the order is reduced by 1. If the parent account user designates one of its child accounts to undertake the order, the second available quantity corresponding to the service date among the second available working days bound to the child account that undertakes the order is reduced by 1, wherein the service date is included in the second available working days; and b) finding all parent accounts whose target service types are included in the bound service types and whose service areas fall within the bound first available working range, counting the first available working days bound to all the parent accounts, and providing the counted first available working days to the demand-side device that issues the service demand to confirm the service date, wherein the remaining first available quantity of all corresponding parent accounts in each counted first available working day is not 0.
依照本發明,該庫存管理模組可進一步執行以下作業:c) 若於作業b)中的需求端裝置未於該些第一可工作日中確認該服務日期,則將接收該服務需求日起算N天設為一需求工作期間,找出該需求工作期間與綁定的該些第一可工作日有交集,且交集的第一可工作日的剩餘第一可供應數量不為0的至少一個母帳號,並在該至少一個母帳號中選擇一個供該訂單管理模組派發該訂單。According to the present invention, the inventory management module can further perform the following operations: c) If the demand-side device in operation b) does not confirm the service date on the first available working days, then N days from the date of receiving the service demand is set as a demand working period, and at least one parent account is found whose demand working period intersects with the bound first available working days and whose remaining first available quantity on the first available working day of the intersection is not 0, and one is selected from the at least one parent account for the order management module to distribute the order.
最好,N為不小於4的正整數。Preferably, N is a positive integer not less than 4.
依照本發明,該庫存管理模組可進一步執行以下作業:d) 若於作業b)中的需求端裝置於該些第一可工作日中確認該服務日期,則在目標服務工種包含於綁定的該些服務工種、該服務區域落於綁定的該第一可工作範圍、該服務日期落於綁定的該些第一可工作日,及該服務日期的該第一可供應數量不為0的至少一母帳號中,選擇一個供該訂單管理模組派發該訂單。According to the present invention, the inventory management module can further perform the following operations: d) If the demand-side device in operation b) confirms the service date among the first available working days, then select one from at least one parent account in which the target service type is included in the bound service types, the service area falls within the bound first available working range, the service date falls within the bound first available working days, and the first available quantity of the service date is not 0 for the order management module to distribute the order.
依照本發明,該第一可工作範圍與該第二可工作範圍皆包含至少一個獨立的縣市或是至少一個縣市下轄獨立的鄉政市區,該服務區域為包含街道名與門牌號碼的完整地址。According to the present invention, the first operable range and the second operable range both include at least one independent county or city or at least one independent township under the jurisdiction of a county or city, and the service area is a complete address including street names and house numbers.
依照本發明,該遠端顯示模組可進一步於使用特定母帳號登錄系統的該些供應端裝置之一上顯示一日曆表,該日曆表上每一日下方顯示一第一數量框,若該第一數量框的顏色為一第一顏色,其內數字表示當日的該第一可供應數量;若該第一數量框的顏色為一第二顏色,其內數字表示當日該母帳號接到派發的訂單數量;若該第一數量框內無數字,表示該日非為該母帳號綁定的該第一可工作日。若任一第一數量框被點選,該遠端顯示模組進一步於該日曆表下方列出當日所有訂單的訂單號碼與明細。According to the present invention, the remote display module can further display a calendar on one of the supply-side devices that use a specific parent account to log in to the system. A first quantity box is displayed below each day on the calendar. If the color of the first quantity box is a first color, the number inside it indicates the first available quantity of the day; if the color of the first quantity box is a second color, the number inside it indicates the number of orders that the parent account receives and distributes on the day; if there is no number in the first quantity box, it means that the day is not the first available working day bound to the parent account. If any first quantity box is clicked, the remote display module further lists the order numbers and details of all orders of the day below the calendar.
依照本發明,若該母帳號有綁定至少一子帳號,該日曆表上每一日下方顯示的該第一數量框下方進一步顯示至少一第二數量框,每一第二數量框對應一個特定的子帳號,若該第二數量框的顏色為該第一顏色,其內數字表示當日的該第二可供應數量;若該第二數量框的顏色為該第二顏色,其內數字表示當日該子帳號接到對應的該母帳號指定承接的訂單;若該第二數量框內無數字,表示該日非為該特定的子帳號綁定的該第二可工作日。According to the present invention, if the parent account is bound to at least one sub-account, at least one second quantity box is further displayed below the first quantity box displayed below each day on the calendar, and each second quantity box corresponds to a specific sub-account. If the color of the second quantity box is the first color, the number inside it represents the second available quantity of the day; if the color of the second quantity box is the second color, the number inside it represents that the sub-account has received an order designated by the corresponding parent account on the day; if there is no number in the second quantity box, it means that the day is not the second available working day bound to the specific sub-account.
依照本發明,該遠端顯示模組可進一步於使用特定母帳號登錄系統的該些供應端裝置之一上顯示一外派人員介面,供該特定母帳號使用者於接到訂單後指定本身承接,或是指定其一子帳號承接該訂單。According to the present invention, the remote display module can further display an outsourced personnel interface on one of the supply-side devices that uses a specific parent account to log in to the system, so that the specific parent account user can specify himself to take over the order after receiving the order, or specify one of its sub-accounts to take over the order.
本發明利用母帳號管理模組與子帳號管理模組區分管理主要接單對象與分包供應商的資料,當訂單管理模組接到訂單後,庫存管理模組可以有效決定哪些母帳號可以承接訂單,並讓母帳號有轉發訂單給子帳號的權限。因此,前述的問題得以解決。The present invention utilizes the parent account management module and the sub-account management module to distinguish and manage the data of the main order recipients and the sub-contracting suppliers. When the order management module receives an order, the inventory management module can effectively determine which parent accounts can undertake the order and allow the parent account to have the authority to forward the order to the sub-account. Therefore, the above-mentioned problem is solved.
本發明將藉由參照下列的實施方式而更具體地描述。The present invention will be described in more detail with reference to the following embodiments.
請見圖1,該圖為依照本發明實施例的一種人力庫存管理系統(以下簡稱本系統)的元件及運作環境示意圖。本系統安裝於伺服主機1中,藉由伺服主機1的硬體架構而運作,與數個供應端裝置(本實施例中以一第一供應端裝置21、一第二供應端裝置22、一第三供應端裝置23及一第四供應端裝置24為例來說明,實作上供應端裝置可較4個來得更多)及數個需求端裝置(本實施例中以一第一需求端裝置31與一第二需求端裝置32為例來說明,實作上需求端裝置可較4個來得更多)資訊連接。依照本發明,供應端裝置都是可以通過網路2與伺服主機1資訊聯通的電子裝置,可以是,但不限於智慧性手機、平板電腦、筆記型電腦與桌上型電腦。供應端裝置是提供外派人力服務者(公司、或個人,以下簡稱服務者)使用的通訊裝置,需求端裝置則是有需要外派人力服務的個體(民間機構、公家單位、或個人,以下簡稱業主)使用的通訊裝置,型態上也可以是智慧性手機、平板電腦、筆記型電腦與桌上型電腦。Please see FIG. 1, which is a schematic diagram of the components and operating environment of a human inventory management system (hereinafter referred to as the system) according to an embodiment of the present invention. The system is installed in a server host 1, operates through the hardware architecture of the server host 1, and is informationally connected to a plurality of supply-end devices (a first supply-end device 21, a second supply-end device 22, a third supply-end device 23, and a fourth supply-end device 24 are used as examples in this embodiment, and the number of supply-end devices can be more than 4 in practice) and a plurality of demand-end devices (a first demand-end device 31 and a second demand-end device 32 are used as examples in this embodiment, and the number of demand-end devices can be more than 4 in practice). According to the present invention, the supply-side devices are all electronic devices that can communicate with the server host 1 through the network 2, and can be, but not limited to, smart phones, tablet computers, laptops and desktop computers. The supply-side devices are communication devices used by those who provide outbound human resources services (companies or individuals, hereinafter referred to as service providers), and the demand-side devices are communication devices used by individuals who need outbound human resources services (private institutions, public units, or individuals, hereinafter referred to as owners), and can also be smart phones, tablet computers, laptops and desktop computers.
安裝本系統的伺服主機1的硬體架構和一般伺服器的架構無大差異,可包含中央處理器、記憶體、儲存裝置(比如硬碟)、輸出入單元等。這些硬體雖未繪示於圖1中,然其為伺服器領域的技術人員所應了解的架構。此外,伺服主機1中重要硬體之一是網路通訊界面10,其為伺服主機1與外界硬體透過網路連接的重要軟韌體(有時也包含運行於作業系統的程式軟體)的總裝,可以包含網路卡、連接排線、無線通訊模組等硬體。以下所介紹關於本發明的各個模組,為利用或配合上述現有的伺服主機1的設備而運行之本系統的技術要件。因此,它們可以是軟體,包含了特定的程式碼與資料,而在作業系統下運行於至少一部份的硬體架構中(比如程式碼與相關資料檔案儲存於儲存裝置中,在作業系統的運作下暫存於記憶體,而為中央處理器動態的調用執行)。另一方面,該些模組也可以是特製硬體,比如特殊應用積體電路(Application-specific integrated circuit,ASIC)或外接卡,用以執行該些模組所賦予的作用。更有甚者,這些技術要件可以是部分是軟體、部分是硬體,依照產品設計人員的需求而有效整合,都在本專利所主張的技術範圍內。The hardware architecture of the server host 1 on which this system is installed is not much different from that of a general server, and may include a central processing unit, a memory, a storage device (such as a hard disk), an input/output unit, etc. Although these hardware are not shown in FIG. 1 , they are architectures that should be understood by technical personnel in the server field. In addition, one of the important hardware in the server host 1 is the network communication interface 10, which is the assembly of important firmware (sometimes also including program software running in the operating system) that connects the server host 1 to external hardware through the network, and may include hardware such as a network card, a connecting cable, and a wireless communication module. The following introduction to the various modules of the present invention is a technical requirement for the system to be operated by utilizing or cooperating with the equipment of the above-mentioned existing server host 1. Therefore, they can be software, including specific program codes and data, and run in at least part of the hardware architecture under the operating system (for example, the program codes and related data files are stored in the storage device, temporarily stored in the memory under the operation of the operating system, and dynamically called and executed by the central processor). On the other hand, these modules can also be special hardware, such as special application integrated circuits (ASIC) or external cards, to perform the functions assigned to these modules. What's more, these technical requirements can be partly software and partly hardware, and can be effectively integrated according to the needs of product designers, all within the technical scope advocated by this patent.
本系統包含了一遠端顯示模組11、一母帳號管理模組12、一子帳號管理模組13、一資料庫模組14、一訂單管理模組15與一庫存管理模組16。以下分別介紹每一模組的功能、相互間的作用以及本系統的運作。The system includes a remote display module 11, a master account management module 12, a sub-account management module 13, a database module 14, an order management module 15 and an inventory management module 16. The following describes the functions of each module, their interactions and the operation of the system.
遠端顯示模組11是本系統與使用者透過持有的供應端裝置進行溝通互動的技術元件。遠端顯示模組11可於該些供應端裝置顯示一操作介面,該操作介面可提供使用者指示以輸入對應的資料,並將輸入的資料回傳伺服主機1。由於遠端顯示模組11對不同的作業內容會在操作介面上顯示不同的內容,相關的內容將於下方配合圖式說明。要注意的是,操作介面呈現的方式可以透過瀏覽器,也可以使用特定的APP。The remote display module 11 is a technical component for the system to communicate and interact with the user through the supply-end device held by the user. The remote display module 11 can display an operation interface on the supply-end devices, which can provide users with instructions to input corresponding data and send the input data back to the server host 1. Since the remote display module 11 will display different contents on the operation interface for different operation contents, the relevant contents will be explained in the following diagrams. It should be noted that the operation interface can be presented through a browser or using a specific APP.
本系統主要是針對供應端(服務者)管理而研發的。為了管理方便,服務者可以母帳號或子帳號進行註冊登錄,進而使用本系統的服務。所謂母帳號,是具有單獨接案能力,並直接與本系統營運方進行交易支付的公司行號或個人所申請的帳號,子帳號則是不具備前述條件,間接依附於母帳號下與本系統對接以承接案件的個體,比如一個水電行下的師傅,其接案後獲得的薪資乃是來自於該水電行,並非直接源於本系統的營運商。母帳號管理模組12即是管理母帳號的申請與運作的技術元件。母帳號管理模組12可通過任一供應端裝置(比如第一供應端裝置21,其為一家清潔服務公司所擁有)的操作介面申請一個母帳號,利用該母帳號來登錄系統。此外,母帳號管理模組12也可透過操作介面在申請的母帳號下綁定數個服務工種、數個第一可工作日及一第一可工作範圍。關於服務工種、第一可工作日與第一可工作範圍的定義說明,請參照圖2,該圖表列母帳號與子帳號綁定資料的資料型態。服務工種是使用本系統的服務者可以提供的外派人力服務的種類,比如冷氣清洗、直立式洗衣機清洗、抽油煙機清洗、環境打掃、環境除蟲、電腦到府檢修/安裝等。為了簡化說明,本實施例中僅以環境打掃為例來說明。在本系統的營運商定義下,提供環境打掃的服務者可以執行的服務工種包含了客廳清掃、房間清掃、廚房清掃、廁所清掃、庭院清掃、車庫清掃、公設清掃、水塔清掃等8種。當然,每一種服務工種也可以依照實際的狀況而有子工種(如房間打掃可細分為吸地毯、洗窗戶、清空調等,也可以依照實際坪數來區分),都在本發明保護範圍之內。圖2列舉的例子(包含可工作日與可工作範圍)僅為說明之用,非以限定本發明。母帳號M0001顯示的名稱為88787878(統一編號),其下綁定的服務工種包含水塔清掃以外的所有服務,而母帳號M0002顯示的名稱為三三水電行,其下綁定的服務工種則包含了全部。以服務能力來說,後者較強。第一可工作日是擁有母帳號的服務者可以工作的日子,以母帳號M0001為例來說明,其服務者在除去每周二、春節假期、端午假期及中假期之外的日子都可以工作,這些扣除的日子之外的日子就是第一可工作日。第一可工作範圍是擁有母帳號的服務者可以執行工作的區域,比如母帳號M0002的服務者的第一可工作範圍包含了台北市全域與新北市全域。依照本發明,第一可工作範圍與稍後提及的第二可工作範圍皆包含至少一個獨立的縣市或是至少一個縣市下轄獨立的鄉政市區,比如母帳號M0001的服務者的第一可工作範圍在新北市範圍內還包含了板橋區、永和區、中和區、新店區、三重區與五股區。This system is mainly developed for the management of the supply side (service providers). For the convenience of management, service providers can register and log in with a parent account or a sub-account to use the services of this system. The so-called parent account is an account applied for by a company, firm or individual that has the ability to accept cases independently and directly conducts transactions and payments with the operator of this system. The sub-account does not meet the aforementioned conditions and is an individual that is indirectly attached to the parent account and connects with this system to accept cases. For example, a master under a plumber's office will receive a salary from the plumber's office after accepting a case, not directly from the operator of this system. The parent account management module 12 is a technical component for managing the application and operation of the parent account. The parent account management module 12 can apply for a parent account through the operation interface of any supply-end device (such as the first supply-end device 21, which is owned by a cleaning service company) and use the parent account to log in to the system. In addition, the parent account management module 12 can also bind a number of service jobs, a number of first available working days and a first available working range under the applied parent account through the operation interface. For the definition of service jobs, the first available working day and the first available working range, please refer to Figure 2, which lists the data types of parent account and child account binding data. Service jobs are types of outsourced human services that can be provided by service providers using this system, such as air conditioning cleaning, upright washing machine cleaning, range hood cleaning, environmental cleaning, environmental pest control, home computer repair/installation, etc. In order to simplify the explanation, this embodiment only takes environmental cleaning as an example. Under the definition of the operator of this system, the service types that can be performed by the service provider of environmental cleaning include living room cleaning, room cleaning, kitchen cleaning, toilet cleaning, yard cleaning, garage cleaning, public facility cleaning, water tank cleaning, etc. Of course, each service type can also have sub-types according to the actual situation (such as room cleaning can be subdivided into carpet vacuuming, window washing, air conditioning cleaning, etc., and can also be divided according to the actual area), all of which are within the scope of protection of the present invention. The examples listed in Figure 2 (including the available working days and the available working range) are for illustrative purposes only and are not intended to limit the present invention. The name displayed by the parent account M0001 is 88787878 (unified number), and the service jobs bound to it include all services except water tower cleaning, while the name displayed by the parent account M0002 is San San Plumbing and Electricity Company, and the service jobs bound to it include all. In terms of service capabilities, the latter is stronger. The first available working day is the day when the service provider with the parent account can work. Taking the parent account M0001 as an example, its service provider can work on days except Tuesdays, Spring Festival holidays, Dragon Boat Festival holidays and mid-term holidays. The days other than these deducted days are the first available working days. The first available working range is the area where the service provider with the parent account can perform work. For example, the first available working range of the service provider with the parent account M0002 includes the entire Taipei City and the entire New Taipei City. According to the present invention, the first workable range and the second workable range mentioned later both include at least one independent county or at least one independent township under the jurisdiction of a county. For example, the first workable range of the service provider with the parent account number M0001 also includes Banqiao District, Yonghe District, Zhonghe District, Xindian District, Sanchong District and Wugu District within New Taipei City.
進一步,母帳號管理模組12可透過操作介面設定該母帳號的每一第一可工作日針對該些服務工種的一第一可供應數量。第一可供應數量是擁有母帳號的服務者在一個工作日中對他提出的所有服務工種可以執行的工作量(訂單數)。比如第一可供應數量設定為2,表示該母帳號的服務者一天能接且必須完成的訂單數為2個。關於母帳號綁定及設定第一可供應數量的方式,請參閱圖3,該圖顯示用於設定母帳號的操作介面的一個例子。依照本發明,帳號綁定或設定的作業使用的介面方式可以是像服務工種與可工作日的勾選式選單,也可以採用像可供應數量與可工作範圍的下拉式選單,操作完畢後點擊「確認儲存」後母帳號管理模組12便可為該母帳號建立或修改資料。選擇方式方面,可以採用服務工種與可工作日的負面排除方式,也可以採用可供應數量與可工作範圍的正面表列方式。採用負面排除方式的原因是服務工種與可工作日可能會有新增的選項,方便本系統統一面向所有帳號同步更新選項,也排除各自帳號隨意興建不為本性同營運商所認可的服務工種與可工作日。採用正面表列方式的原因是這些需要選擇的資料不會變動。Furthermore, the parent account management module 12 can set a first available quantity for each first available working day of the parent account for the service types through the operation interface. The first available quantity is the workload (number of orders) that the service provider with the parent account can perform for all service types proposed by him in one working day. For example, if the first available quantity is set to 2, it means that the number of orders that the service provider of the parent account can accept and must complete in one day is 2. For the method of binding the parent account and setting the first available quantity, please refer to Figure 3, which shows an example of the operation interface for setting the parent account. According to the present invention, the interface used for the account binding or setting operation can be a check-box menu like service jobs and available working days, or a drop-down menu like available quantity and available working range. After the operation is completed, click "Confirm and Save" and the parent account management module 12 can create or modify data for the parent account. In terms of the selection method, the negative exclusion method of service jobs and available working days can be adopted, or the positive listing method of available quantity and available working range can be adopted. The reason for adopting the negative exclusion method is that there may be new options for service jobs and available working days, which is convenient for the system to uniformly update the options for all accounts, and also excludes each account from arbitrarily building service jobs and available working days that are not recognized by the same operator. The reason for adopting the positive listing method is that these data that need to be selected will not change.
在本實施例中,由於服務工種僅以外派打掃為例來說明,所以假定每一個服務工種的工作量一樣。實作上,由於每種服務工種的工作量不同,設定的第一可供應數量也會不同。因此,圖3的操作介面可針對不同的服務工種進行不同的設定。要強調的是,圖3僅是一種操作介面呈現的內容,為了達到輸入資料與修正資料的目的,操作介面的佈局可不限於圖3所示者。此外,操作介面雖以APP方式呈現於第一供應端裝置21的螢幕上,實作上也可以通過第一供應端裝置21的瀏覽器來呈現。因此,第一供應端裝置21上呈現的操作介面的內容於維持不變的情況下,可以有不同的佈局。In this embodiment, since the service jobs are only explained by outsourced cleaning as an example, it is assumed that the workload of each service job is the same. In practice, since the workload of each service job is different, the set first supply quantity will also be different. Therefore, the operation interface of Figure 3 can be set differently for different service jobs. It should be emphasized that Figure 3 is only the content presented by one operation interface. In order to achieve the purpose of inputting and modifying data, the layout of the operation interface is not limited to that shown in Figure 3. In addition, although the operation interface is presented on the screen of the first supply-end device 21 in the form of an APP, it can also be presented through the browser of the first supply-end device 21 in practice. Therefore, the content of the operation interface presented on the first supply-end device 21 can have different layouts while maintaining the same.
本發明的一個重要特徵是將服務者依特性分別申請母帳號與子帳號,並在接到外部需求後依實際狀況發給通知給不同母帳號或子帳號,子帳號管理模組13便是用來處理子帳號的技術元件。子帳號管理模組13可通過任一供應端裝置(比如第一供應端裝置21,其為清潔服務公司靠行員工所擁有)的操作介面申請一子帳號,並利用該子帳號登錄系統。子帳號與母帳號的區別在於,子帳號是依附(綁定)於母帳號之下,部分權限受制於母帳號的帳號。通常子帳號的擁有者和被綁定的母帳號的擁有者間有從屬關係,也就是前者可能是自由從業人員靠行到後者,由後者處理勞健保等事務並分享部分外派業務利潤給後者。在許多的外派服務平台中,這些人的資料通常被隱藏,對於外派平台的代價是要花不少精力與代表的帳號窗口來確定這些人是否可以接案。這個問題在本案中不存在。此外,子帳號管理模組13可通過操作介面讓服務者綁定一目標母帳號,這點是母帳號擁有者無須執行的。母帳號與子帳號操作相似的地方在以下。子帳號管理模組13可通過操作介面綁定該目標母帳號綁定的服務工種中至少一者、數個第二可工作日及一第二可工作範圍,並設定每一第二可工作日針對至少一該些服務工種的一第二可供應數量。這裡要說明的是由於子帳號的擁有者相當是加入了某個母帳號擁有者的團隊,因此前者能提供的服務工種不可以超過後者,否則後者應該相對地向本系統加上前者獨具的服務工種,當然這個服務工種也必須是本系統所接受的。第二可工作日是相對於第一可工作日而為子帳號的擁有者所能工作的日子。由於不要超出母帳號擁有者能工作的時段範圍,前述的第二可工作日必須包含於該些第一可工作日中。同理,第二可工作範圍是子帳號的擁有者所能工作的地理空間,因此第二可工作範圍不大於第一可工作範圍。以上的對應關係可參考圖2中母帳號M0001與其子帳號S0001與S0002間的項目含括情形。第二可供應數量是子帳號的擁有者一日工作量的上限。可想而知,對一個團隊來說,隊員數越多,整體的服務能量越大。比如圖3中母帳號M0001設定的第一可供應數量是2(負責人本身提供的),如果加入的子帳號S0001設定的第二可供應數量是2,那母帳號M0001整體的第一可供應數量會增加2,進而變成4。同理,加入的子帳號S0002設定的第二可供應數量也是2,那母帳號M0001整體的第一可供應數量會變成6。因此,子帳號管理模組13將該些第二可供應數量分別加入綁定的目標母帳號之對應的第一可工作日的該第一可供應數量中。子帳號管理模組13提供的操作介面和圖3一樣,只不過在選擇了超過母帳號綁定的服務工種、第一可工作日及第一可工作範圍後,子帳號管理模組13會提示警訊以修正之。An important feature of the present invention is that the service provider applies for a master account and a sub-account according to their characteristics, and after receiving external demand, a notification is sent to different master accounts or sub-accounts according to the actual situation. The sub-account management module 13 is a technical component used to process the sub-account. The sub-account management module 13 can apply for a sub-account through the operation interface of any supply-end device (such as the first supply-end device 21, which is owned by the cleaning service company's bank employees) and use the sub-account to log in to the system. The difference between a sub-account and a master account is that a sub-account is attached (bound) to a master account, and some of its permissions are subject to the master account. Usually, there is a subordinate relationship between the owner of the sub-account and the owner of the bound parent account, that is, the former may be a freelancer who relies on the latter, and the latter handles matters such as labor insurance and health insurance and shares part of the profits of the outbound business with the latter. In many outbound service platforms, the information of these people is usually hidden, and the cost for the outbound platform is to spend a lot of energy and the representative's account window to determine whether these people can take the case. This problem does not exist in this case. In addition, the sub-account management module 13 allows the service provider to bind a target parent account through the operation interface, which the parent account owner does not need to execute. The similarities between the parent account and the sub-account operation are as follows. The sub-account management module 13 can bind at least one of the service types bound to the target parent account, several second available working days and a second available working range through the operation interface, and set a second available quantity for at least one of the service types on each second available working day. It should be noted here that since the owner of the sub-account is equivalent to joining the team of a parent account owner, the service types that the former can provide cannot exceed the latter, otherwise the latter should relatively add the service types unique to the former to this system, and of course this service type must also be accepted by this system. The second available working day is the day that the owner of the sub-account can work relative to the first available working day. In order not to exceed the working time range of the parent account owner, the aforementioned second available working day must be included in those first available working days. Similarly, the second workable range is the geographical space where the owner of the sub-account can work, so the second workable range is not larger than the first workable range. The above correspondence can be referred to the project inclusion between the parent account M0001 and its sub-accounts S0001 and S0002 in Figure 2. The second supply quantity is the upper limit of the daily workload of the owner of the sub-account. It is conceivable that for a team, the more team members there are, the greater the overall service capacity. For example, in Figure 3, the first supply quantity set for the parent account M0001 is 2 (provided by the person in charge himself). If the second supply quantity set for the added sub-account S0001 is 2, then the overall first supply quantity of the parent account M0001 will increase by 2, and then become 4. Similarly, the second available quantity set for the added sub-account S0002 is also 2, and the first available quantity of the parent account M0001 as a whole becomes 6. Therefore, the sub-account management module 13 adds the second available quantities to the first available quantity of the first available working day corresponding to the bound target parent account. The operation interface provided by the sub-account management module 13 is the same as Figure 3, except that after selecting a service type, first available working day, and first available working range that exceed the bound parent account, the sub-account management module 13 will prompt an alarm to correct it.
資料庫模組14,比如是個關聯式資料庫,可儲存該些母帳號、該些子帳號,與該些母帳號或子帳號綁定的資料。除此之外,訂單管理模組15與庫存管理模組16運作時產生的資料,也會系統性地儲存在資料庫模組14中。The database module 14 is, for example, a relational database that can store the parent accounts, the sub-accounts, and the data bound to the parent accounts or the sub-accounts. In addition, the data generated by the order management module 15 and the inventory management module 16 during operation will also be systematically stored in the database module 14.
訂單管理模組15是本系統用來媒合外部需求、促進交易成交形成訂單,及將訂單分派給母帳號的技術元件。訂單管理模組15可取得來自每一需求端裝置之關於特定的一目標服務工種且包含一服務區域的一服務需求,在該服務需求經對應需求端裝置確認一服務日期後形成具有一訂單編號的一訂單,並將該訂單派發給該些母帳號之一。這裡,目標服務工種就是本系統所有設定的服務工種中的一個。服務區域為包含街道名與門牌號碼的完整地址,也就是未來派工到點的地址。比如在8月2日業主甲使用第一需求端裝置31發出他想要請人來家裡打掃客廳的服務需求,他們家在台北市內湖區民權東路七段88號8樓。此時實際的服務日期還沒確定,庫存管理模組16會先篩選哪些服務者(母帳號)是可以接案的。如果可行,訂單管理模組15會發出訊息與業主甲聯繫,確認他需要在哪一天執行。實際上,訂單管理模組15與庫存管理模組16間的溝通確認非常快,業主甲幾乎在拋出需求後就可以接著選服務日期。一旦交易確認、訂單形成,該訂單便會發給具有接案資格母帳號之一,讓其擁有者執行訂單。具有接案資格的定義下方會說明。要注意的是,如果有數個具有接案資格母帳號,訂單管理模組15派發訂單的是可以是隨機的,也可以是排序的。The order management module 15 is a technical component used by the system to match external demands, promote transactions to form orders, and assign orders to parent accounts. The order management module 15 can obtain a service demand from each demand-side device regarding a specific target service type and a service area. After the service demand is confirmed by the corresponding demand-side device with a service date, an order with an order number is formed, and the order is assigned to one of the parent accounts. Here, the target service type is one of all the service types set in this system. The service area is a complete address including the street name and house number, that is, the address of the future dispatch point. For example, on August 2, the owner A used the first demand-side device 31 to issue a service demand that he wanted to hire someone to come to his home to clean the living room. Their home is on the 8th floor, No. 88, Section 7, Minquan East Road, Neihu District, Taipei City. At this time, the actual service date has not been determined, and the inventory management module 16 will first screen which service providers (parent accounts) can accept the case. If feasible, the order management module 15 will send a message to contact Owner A to confirm on which day he needs to execute. In fact, the communication and confirmation between the order management module 15 and the inventory management module 16 is very fast, and Owner A can almost choose the service date after throwing out the demand. Once the transaction is confirmed and the order is formed, the order will be sent to one of the parent accounts that are qualified to accept the case, allowing its owner to execute the order. The definition of being qualified to accept the case will be explained below. It should be noted that if there are several parent accounts that are qualified to accept the case, the order management module 15 can distribute orders randomly or in order.
庫存管理模組16與資料庫模組14及訂單管理模組15資訊連接,執行以下作業。第一作業為:將接收訂單的母帳號綁定的該些第一可工作日中對應該服務日期的當天的第一可供應數量減1,如果母帳號使用者指定其一子帳號承接該訂單,承接訂單的該子帳號綁定的該些第二可工作日中對應該服務日期的當天的第二可供應數量減1。比如在前面的例子中,母帳號M0001在8/3接到了訂單,當天原本的第一可供應數量6便會降為5。如果母帳號M0001指定子帳號S0002執行該訂單,那子帳號S0002當天的第二可供應數量2便會降為1。要注意的是,如果指定子帳號接單,服務日期便須包含於子訂單的第二可工作日中。The inventory management module 16 is connected to the database module 14 and the order management module 15 to perform the following operations. The first operation is to reduce the first available quantity corresponding to the service date on the first available working days bound to the parent account that receives the order by 1. If the parent account user designates a sub-account to undertake the order, the second available quantity corresponding to the service date on the second available working days bound to the sub-account that undertakes the order will be reduced by 1. For example, in the previous example, the parent account M0001 received the order on 8/3, and the original first available quantity of 6 on that day will be reduced to 5. If the parent account M0001 designates the sub-account S0002 to execute the order, the second available quantity of 2 on that day of the sub-account S0002 will be reduced to 1. Please note that if a sub-account is designated for order acceptance, the service date must be included in the second available working day of the sub-order.
庫存管理模組16的第二作業為:找尋該目標服務工種包含於綁定的該些服務工種且該服務區域落於綁定的該第一可工作範圍的所有母帳號,統計所有該些母帳號綁定的第一可工作日,及將統計的該些第一可工作日提供給發出該服務需求的該需求端裝置,以確認該服務日期,其中每一統計的第一可工作日中所有對應的母帳號的剩餘第一可供應數量不為0。滿足以上需求的母帳號就被定義為具有接案資格。回到圖2。母帳號M0001與母帳號M0002綁定的服務工種都包含目標服務工種,其第一可工作範圍也涵蓋了台北市內湖區。母帳號M0001在2023年8月2日之後的日子如果都沒有新接訂單,那除了每週二的不工作外,每周三的第一可供應數量為4(子帳號S0001的第二可工作日不包含周三),其餘的週間日的第一可供應數量為6。另外假設母帳號M0002在2023年8月2日之後的日子都沒有新接訂單,那除了每週三的不工作外,其它週間日的第一可供應數量為2。此時庫存管理模組16可以確認2023年8月2日之後每日總共的第一可供應數量分別是週日為8、週一為8、週二為2、週三為4、週四為8、週五為8、週六為8。由於未來的時間中每日的剩餘的(扣掉其它接單)第一可供應數量不為0,訂單管理模組15便可開放地讓業主甲去選一個他方便的時間。The second operation of the inventory management module 16 is to find all the parent accounts whose target service types are included in the bound service types and whose service areas fall within the bound first available working range, count the first available working days bound to all the parent accounts, and provide the counted first available working days to the demand-side device that issued the service demand to confirm the service date, wherein the remaining first available quantity of all corresponding parent accounts in each counted first available working day is not 0. Parent accounts that meet the above requirements are defined as eligible to accept the case. Return to Figure 2. The service types bound to parent accounts M0001 and M0002 both include the target service types, and their first available working ranges also cover Neihu District, Taipei City. If the parent account M0001 does not receive any new orders after August 2, 2023, then the first available quantity on Wednesdays is 4 (the second available working day of the sub-account S0001 does not include Wednesdays), and the first available quantity on the remaining Sundays is 6. In addition, assuming that the parent account M0002 does not receive any new orders after August 2, 2023, then the first available quantity on the remaining Sundays is 2, except for the non-working Wednesdays. At this time, the inventory management module 16 can confirm that the total first available quantity for each day after August 2, 2023 is 8 on Sunday, 8 on Monday, 2 on Tuesday, 4 on Wednesday, 8 on Thursday, 8 on Friday, and 8 on Saturday. Since the remaining first available quantity (excluding other orders) in the future is not 0, the order management module 15 can openly allow the owner A to choose a time that is convenient for him.
如果業主甲認為他的時間都方便,沒有限制哪一天來執行他的服務,那庫存管理模組16可以依照以下的第三作業來選定服務者,並讓服務者主動與業主甲來與第一個執行的日期:若於第二作業中的需求端裝置未於該些第一可工作日中確認服務日期,則將接收該服務需求日起算N天設為一需求工作期間,找出該需求工作期間與綁定的該些第一可工作日有交集,且交集的第一可工作日的剩餘第一可供應數量不為0的至少一個母帳號,並在該至少一個母帳號中選擇一個供該訂單管理模組派發該訂單。依照本發明,N為不小於4的正整數。假定N為4再以前述的例子來說明。由2023年8月2日起算4天,即8月2日到8月5日就定義為需求工作期間。在需求工作期間中,母帳號M0001與M0002的第一可工作日的剩餘第一可供應數量都不為0,因此庫存管理模組16可以在這兩個母帳號中選定一個派發訂單。If the owner A thinks that his time is convenient and there is no restriction on which day to perform his service, then the inventory management module 16 can select the service provider according to the following third operation, and let the service provider take the initiative to contact the owner A for the first execution date: If the demand-side device in the second operation does not confirm the service date on the first available working days, then set N days from the date of receiving the service demand as a demand working period, find out the intersection of the demand working period and the bound first available working days, and find at least one parent account whose remaining first available quantity on the first available working day of the intersection is not 0, and select one from the at least one parent account for the order management module to distribute the order. According to the present invention, N is a positive integer not less than 4. Assume that N is 4 and use the above example to illustrate. Counting 4 days from August 2, 2023, that is, August 2 to August 5, is defined as the demand working period. During the demand working period, the remaining first available quantity of the first available working day of the parent accounts M0001 and M0002 is not 0, so the inventory management module 16 can select a dispatch order from the two parent accounts.
如果業主甲選定8月2日為服務日期(當日需求屬於急單),那庫存管理模組16可以依照以下的第四作業來選定服務者:若於第二作業中的需求端裝置於該些第一可工作日中確認該服務日期,則在目標服務工種包含於綁定的該些服務工種、該服務區域落於綁定的該第一可工作範圍、該服務日期落於綁定的該些第一可工作日,及該服務日期的該第一可供應數量不為0的至少一母帳號中,選擇一個供該訂單管理模組派發該訂單。此時,僅有母帳號M0001符合該服務需求,庫存管理模組16只能把訂單發給母帳號M0001。然而,母帳號M0001的擁有者可以決定自己接案,或是轉發給子帳號S0001或S0002。If the owner A selects August 2 as the service date (the demand on that day is an urgent order), the inventory management module 16 can select the service provider according to the following fourth operation: if the demand-side device in the second operation confirms the service date in the first available working days, then the target service type is included in the bound service types, the service area falls within the bound first available working range, the service date falls within the bound first available working days, and the first available quantity of the service date is not 0. At this time, only the parent account M0001 meets the service demand, and the inventory management module 16 can only send the order to the parent account M0001. However, the owner of the master account M0001 can decide to take the case himself or forward it to the sub-account S0001 or S0002.
本系統為了便利服務者查詢其未來確定訂單,以免錯過接案時間而引起客訴,遠端顯示模組11可進一步讓各個服務者進入系統查詢相關資料。請見圖4,該圖顯示遠端顯示模組11於使用特定母帳號登錄系統的該些供應端裝置之一上顯示畫面的一種態樣。遠端顯示模組11於使用母帳號M0002登錄系統的第四供應端裝置24之一上顯示一日曆表40,該日曆表上每一日下方顯示一第一數量框41,第一數量框41的外觀為導圓角的長方形。若第一數量框41的顏色為一第一顏色(比如綠色,圖4中以點線底表示),其內數字表示當日的第一可供應數量,比如8月4日週五的第一可供應數量為2,表示當日尚未接獲訂單。若第一數量框41的顏色為一第二顏色(比如橘色,圖4中以橫線底表示),其內數字表示當日該母帳號接到派發的訂單數量,比如8月1日週二的接到派發的訂單數量為2。若第一數量框41內無數字,表示該日非為該母帳號綁定的第一可工作日,如8月2日週三。若任一第一數量框41被點選,遠端顯示模組11可進一步於日曆表40下方列出當日所有訂單的訂單號碼與明細。圖4繪示7月31日週一的訂單資料,點擊每一個訂單號碼後,訂單管理模組15會進資料庫中把該訂單的所有內容(基於服務需求)顯示出來,比如服務區域、聯絡人資料、聯絡人電話等。日曆表40可以查詢歷史訂單資料,也可以查詢未完成訂單資資料。In order to facilitate service providers to inquire about their future confirmed orders and avoid missing the time for accepting cases and causing customer complaints, the remote display module 11 can further allow each service provider to enter the system to inquire about relevant information. Please see Figure 4, which shows a state of the remote display module 11 displaying a screen on one of the supply-side devices that use a specific parent account to log in to the system. The remote display module 11 displays a calendar 40 on one of the fourth supply-side devices 24 that use the parent account M0002 to log in to the system. A first quantity box 41 is displayed below each day on the calendar. The appearance of the first quantity box 41 is a rectangle with rounded corners. If the color of the first quantity box 41 is a first color (e.g., green, indicated by a dotted bottom in FIG. 4 ), the number inside it indicates the first available quantity of the day, such as the first available quantity on Friday, August 4 is 2, indicating that no orders have been received on that day. If the color of the first quantity box 41 is a second color (e.g., orange, indicated by a horizontal bottom in FIG. 4 ), the number inside it indicates the number of orders that the parent account has received and distributed on that day, such as the number of orders that the parent account has received and distributed on Tuesday, August 1 is 2. If there is no number in the first quantity box 41, it means that the day is not the first available working day bound to the parent account, such as Wednesday, August 2. If any first quantity box 41 is clicked, the remote display module 11 can further list the order numbers and details of all orders of the day below the calendar 40. FIG4 shows the order data for Monday, July 31. After clicking each order number, the order management module 15 will enter the database to display all the contents of the order (based on service requirements), such as service area, contact information, contact phone number, etc. The calendar table 40 can query historical order data and uncompleted order data.
若母帳號有綁定至少一子帳號,遠端顯示模組11顯示於以母帳號登錄的供應端裝置螢幕上的資料也會不同。請見圖5與圖6,該些圖式顯示遠端顯示模組11於使用特定母帳號登錄系統的供應端裝置之一上顯示畫面的另一些態樣。在該二圖中,日曆表40上每一日下方顯示的第一數量框41下方進一步顯示至少一第二數量框42。在本實施例中,因為母帳號M0001有兩個子帳號,所以第一數量框41下方有兩個第二數量框42,每一第二數量框42分別對應子帳號S0001與S0002。相同地,若第二數量框42的顏色為第一顏色,其內數字表示當日的第二可供應數量;若第二數量框42的顏色為第二顏色,其內數字表示當日該子帳號接到對應的母帳號指定承接的訂單。舉例來說,圖5的畫面來自周三時的第一供應端裝置21。在當日稍晚,訂單管理模組15將一個訂單派發給母帳號M0001,而母帳號M0001的擁有者讓子帳號M0001的擁有者承接,在設定完成後他再去系統查看時,第一供應端裝置21螢幕畫面變成了圖6:子帳號S0001的吳中縣師傅在8月4日週五的第二數量框42的顏色由第一顏色轉為第二顏色,數字也變成了1,日曆表40下方也出現了確認的訂單號碼及相關資料。若第二數量框42內無數字,表示該日非為該特定的子帳號綁定的第二可工作日。要注意的是,圖5與圖6是呈現給母帳號的擁有者看的,因此像8月5日週六的無接單情況,母帳號與子帳號分別呈現它們最初設定時的第一可供應數量與第二可供應數量。然而,在資料庫模組14的資料中,母帳號M0001的第一可供應數量是有累加子帳號的第二可供應數量,其數值為6。If the master account is bound to at least one sub-account, the data displayed by the remote display module 11 on the screen of the supply-side device logged in with the master account will also be different. Please see Figures 5 and 6, which show other aspects of the display screen of the remote display module 11 on one of the supply-side devices that use a specific master account to log in to the system. In the two figures, at least one second quantity frame 42 is further displayed below the first quantity frame 41 displayed below each day on the calendar 40. In this embodiment, because the master account M0001 has two sub-accounts, there are two second quantity frames 42 below the first quantity frame 41, and each second quantity frame 42 corresponds to the sub-accounts S0001 and S0002 respectively. Similarly, if the color of the second quantity box 42 is the first color, the number inside it indicates the second available quantity of the day; if the color of the second quantity box 42 is the second color, the number inside it indicates that the sub-account has received an order designated by the corresponding parent account on the day. For example, the screen of Figure 5 is from the first supply end device 21 on Wednesday. Later that day, the order management module 15 dispatches an order to the parent account M0001, and the owner of the parent account M0001 asks the owner of the sub-account M0001 to take over. When he checks the system after the setting is completed, the screen of the first supply end device 21 becomes as shown in Figure 6: The color of the second quantity box 42 of the sub-account Wu Zhongxian on Friday, August 4th changes from the first color to the second color, and the number also changes to 1, and the confirmed order number and related information also appear below the calendar 40. If there is no number in the second quantity box 42, it means that the day is not the second available working day bound to the specific sub-account. It should be noted that Figures 5 and 6 are presented to the owner of the parent account, so in the case of no orders on Saturday, August 5, the parent account and the sub-account respectively present their first available quantity and second available quantity when they were initially set. However, in the data of database module 14, the first available quantity of the parent account M0001 is the second available quantity of the accumulated sub-account, and its value is 6.
遠端顯示模組11也可進一步於使用特定母帳號登錄系統的該些供應端裝置之一上顯示一外派人員介面,供特定母帳號使用者於接到訂單後指定本身承接,或是指定其一子帳號承接該訂單。為了對此有較佳的理解,請見圖7,該圖繪示第一供應端裝置21螢幕上顯示的外派人員介面。外派人員介面中顯示了派發訂單的部分資料,並要求母帳號擁有者盡速確認接單方式。如果他要自己接單,直接點擊「訂單確認」文字框即可;如果他想轉發訂單,點擊「指派人員」文字框後,會出現包含「不指派」以及其它子帳號對應的名稱之跳出文字框讓他挑選。選擇「不指派」,則訂單還是留在母帳號,如果選擇子帳號對應的名稱之一,比如張學有師傅,那這張訂單便會轉發給子帳號M0002,並由子帳號M0002登錄本系統的第三供應端裝置23所接收。遠端顯示模組11也可在第三供應端裝置23的螢幕上顯示訂單通知的訊號,讓子帳號M0002的擁有者進本系統查詢訂單明細。查詢的介面類似圖4,只是標的改為子帳號M0002,此處不予以贅述。The remote display module 11 can also further display an external personnel interface on one of the supply-side devices that use a specific parent account to log in to the system, so that the specific parent account user can specify himself to take over the order after receiving the order, or specify one of his sub-accounts to take over the order. In order to have a better understanding of this, please see Figure 7, which shows the external personnel interface displayed on the screen of the first supply-side device 21. The external personnel interface displays some information about the dispatched order and requires the parent account owner to confirm the order acceptance method as soon as possible. If he wants to take the order himself, he can directly click on the "Order Confirmation" text box; if he wants to forward the order, after clicking on the "Assign Personnel" text box, a pop-up text box containing "Do not assign" and other names corresponding to sub-accounts will appear for him to choose. If "Do not assign" is selected, the order will remain in the parent account. If one of the names corresponding to the sub-account is selected, such as Master Zhang Xueyou, the order will be forwarded to the sub-account M0002 and received by the third supply-end device 23 where the sub-account M0002 logs into the system. The remote display module 11 can also display the order notification signal on the screen of the third supply-end device 23, allowing the owner of the sub-account M0002 to query the order details in the system. The query interface is similar to Figure 4, except that the subject is changed to the sub-account M0002, which will not be described here.
雖然本發明已以實施方式揭露如上,然其並非用以限定本發明,任何所屬技術領域中具有通常知識者,在不脫離本發明之精神和範圍內,當可作些許之更動與潤飾,因此本發明之保護範圍當視後附之申請專利範圍所界定者為準。Although the present invention has been disclosed in the above embodiments, it is not intended to limit the present invention. Anyone with ordinary knowledge in the relevant technical field may make some changes and modifications without departing from the spirit and scope of the present invention. Therefore, the protection scope of the present invention shall be defined by the scope of the attached patent application.
1:伺服主機 2:網路 10:網路通訊界面 11:遠端顯示模組 12:母帳號管理模組 13:子帳號管理模組 14:資料庫模組 15:訂單管理模組 16:庫存管理模組 21:第一供應端裝置 22:第二供應端裝置 23:第三供應端裝置 24:第四供應端裝置 31:第一需求端裝置 32:第二需求端裝置 40:日曆表 41:第一數量框 42:第二數量框1: Server host 2: Network 10: Network communication interface 11: Remote display module 12: Master account management module 13: Sub-account management module 14: Database module 15: Order management module 16: Inventory management module 21: First supply-side device 22: Second supply-side device 23: Third supply-side device 24: Fourth supply-side device 31: First demand-side device 32: Second demand-side device 40: Calendar 41: First quantity box 42: Second quantity box
圖1為依照本發明實施例的一種人力庫存管理系統的元件及運作環境示意圖。FIG. 1 is a schematic diagram of the components and operating environment of a human inventory management system according to an embodiment of the present invention.
圖2表列母帳號與子帳號綁定資料的資料型態。Figure 2 shows the data types of parent account and sub-account binding data.
圖3顯示用於設定母帳號的操作介面的一個例子。Figure 3 shows an example of the operation interface for setting the master account.
圖4顯示遠端顯示模組於使用特定母帳號登錄系統的供應端裝置之一上顯示畫面的一種態樣。FIG. 4 shows a display screen of the remote display module on one of the supply-side devices that logs into the system using a specific master account.
圖5顯示遠端顯示模組於使用特定母帳號登錄系統的供應端裝置之一上顯示畫面的另一種態樣。FIG. 5 shows another example of the remote display module displaying a screen on one of the supply-side devices that logs into the system using a specific master account.
圖6顯示遠端顯示模組於使用特定母帳號登錄系統的供應端裝置之一上顯示畫面的又一種態樣。FIG. 6 shows another embodiment of the remote display module displaying a screen on one of the supply-side devices that logs into the system using a specific master account.
圖7繪示該些供應端裝置之一螢幕上顯示的一外派人員介面。FIG. 7 illustrates an outsourced personnel interface displayed on a screen of one of the supply-side devices.
1:伺服主機 2:網路 10:網路通訊界面 11:遠端顯示模組 12:母帳號管理模組 13:子帳號管理模組 14:資料庫模組 15:訂單管理模組 16:庫存管理模組 21:第一供應端裝置 22:第二供應端裝置 23:第三供應端裝置 24:第四供應端裝置 31:第一需求端裝置 32:第二需求端裝置1: Server host 2: Network 10: Network communication interface 11: Remote display module 12: Master account management module 13: Sub-account management module 14: Database module 15: Order management module 16: Inventory management module 21: First supply-side device 22: Second supply-side device 23: Third supply-side device 24: Fourth supply-side device 31: First demand-side device 32: Second demand-side device
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