KR20190020204A - Client service support Interactive mediation system and method - Google Patents

Abstract

The present invention relates to a bidirectional relay system for supporting a client service, and a method thereof, which provide a business service in response to a customer request around a client. The bidirectional relay system of the present invention comprises: an acceptation terminal for performing a membership subscription through a web, storing client information in response to the membership subscription, wherein a client performs an acceptation in response to a service request of a corresponding customer, assigns a person in charge (delivery man), and receives and accepts customer information including purchase information; an operating server for receiving request information accepted through the acceptation terminal to store and manage corresponding content, storing the customer information input through the membership subscription in a database, managing user information, identifying a corresponding service request or consulting item to receive the same for each group, searching for information on the person in charge matched with a group corresponding to the user request to provide relevant information for a corresponding person in charge, checking whether a service or corresponding consultation can be performed, and requesting corresponding information if possible; and a person-in-charge (delivery man) terminal for receiving the relevant information in response to the customer request from the operating server, receiving a reservation place, a reservation date, and request information to check the availability, providing a response check for the operating server if available, and checking determination of a business trip.

Description

Client service support Interactive mediation system and method

The present invention relates to a client service support two-way intermediary system and method, and more specifically, to establish an efficient internal system for customer response in the enterprise to provide accurate consultation and response, and to provide services based on satisfaction and reliability through The present invention relates to a client-based bidirectional mediation system and method.

In order to respond to customers, small and medium-sized companies and small businesses track customer's outgoing phone number and extract information about the customer from the company's database to display on the agent's computer screen and record the call. Analyze and integrate information such as CTI (Computer Telephony Integration) program, accounting processing system that supports functions such as payroll calculation, automatic payment history, VAT reporting, sales accounting, inventory management, etc. Due to the inability to use data and incompatible data between programs such as CRM (Customer Relationship Management) system that supports marketing and SMS (Short Message Service) system, which is necessary for customer notification of service offerings, and the incompatibility of data between programs, Is in a very vulnerable state, with great difficulty As lack of personalized response system is prepared to follow the situation is always the lack of customer responsiveness.

In particular, it is difficult to achieve continuous growth in the market with such a system because it is difficult and inconvenient to quickly and quickly respond to customers because it cannot internally secure matching data between customer information and corporate information. A more accurate and rapid response system is required to meet the rapidly growing online marketplace and its customer needs.

Therefore, it is possible to meet customer satisfaction and credibility through quick and accurate response according to the reception of numerous situations such as customer management and accounting, and based on this, user-oriented integrated solution, which is essential for corporate growth, is absolutely necessary for SMEs and small businesses. It's time.

In addition, it analyzes sales data of specific customers, seasonal sales trends, and regional sales compared to ad spending, and advises clients on keywords and costs related to ad execution at specific times and regions. It must be done effectively, but this still tends to be the subjective judgment of the representative of the company. To prevent this, objective and accurate systemic support, which can contribute to efficient organizational operation and increase sales by combining objective and accurate historical data such as advertisement expenses, keywords, and external weather, is necessary.

KR 10-1425019 KR 10-2003-0095754

The present invention for solving the above problems is to build an analysis and support system that connects the client-based CTI, CRM, accounting, SMS information integration and artificial functions and the efficiency of customer management and customers and representatives (business trip) Satisfaction and trust can be provided by the efficient response to real-time relay and settlement of articles, consultants, etc.), and internally, an efficient management system can be established to reduce labor costs, identify real-time sales and accounting, and process AS parts. The aim is to provide a system and method that can improve the efficiency of material management, VAT and business income tax reporting, and realization of revenue through increased sales.

In order to achieve the above object, the present invention provides a business service based on a client's request centering on a client, performs a membership through the web, stores client information according to the membership, and the client Receiving terminal for receiving customer information including reception, assignment of a contact person (article), and purchase information according to the customer's service request, and receiving and receiving request information received through the receiving terminal. The customer information entered through is stored in the database to manage user information.Identifies the corresponding A / S request or consulting item by group and retrieves the contact information that matches the group corresponding to the user request. Provide relevant information to confirm availability of the service or its consulting If possible, receive the relevant information from the operation server and the operation server requesting the information according to the customer's request, check the availability of the reservation place, reservation date, and request information, and if possible, confirm the response to the operation server. Includes a terminal that is responsible for confirming travel decisions after provision.

In addition, the operation server provides an application page of a website or a mobile terminal, and when the application of the mobile terminal provides a real-time alarm or PUSH, the visit time, the visit date, the relevant information after the visit of the business traveler.

In addition, the operation server, the integrated management of the information of the customer received through the reception terminal, and collectively manages the purchase information and payment information of the customer, and provides the information to the reception terminal or the person in charge terminal in real time.

In addition, the person in charge terminal further comprises the step of requesting the procurement of parts by requesting the parts information when the service request occurs.

In addition, the operation server, the customer includes the pre-consultation information of the customer requested to consult, the consultation information provides the corresponding information including the product purchase time zone, date, day of the week to the receiving terminal, the customer and messenger or When consulting by phone, the relevant information is saved and provided to the person in charge.

In addition, receiving a request for consultation or consulting information from the customer through the receiving terminal, receiving the corresponding information by matching the collective information about the customer in the operation server receiving the user's request information from the receiving terminal, the service request date In case of request, the traveler can provide the travel information to the contact person terminal.If the service information corresponds to the request of the other agency, contacting the other agency server to obtain the relevant information. Process related work, provide the information to the receiving terminal in case of service through other institution server, pay the corresponding cost after consultation process, and provide secondary service execution in case of service provision through other institution server The payment corresponding to the fee from the third party server to the operation server It comprises payments.

In addition, in the step of receiving the corresponding information, if parts request information occurs in the on-site service, the corresponding information is retrieved from the operation server to detect whether there is inventory, and if there is inventory, the inventory is searched and notified to the terminal in charge. Further comprises a step.

In addition, in the step of receiving, after confirming and supporting the service requested by the customer, when the payment is completed with a card, direct deposit, etc., the corresponding information is stored in the operation server. The step of informing and extracting the travel article and settlement data based on this, and further includes the step of expanding the settlement history for a specific period.

The method may further include automatically extracting and providing information necessary to the tax accountant for the tax return, such as VAT and corporate tax, based on the settled settlement details.

In addition, if the consumer agrees to visit the location of the person in charge of the person further includes the step of transmitting the location information of the person in charge of the person in charge.

In addition, for the service request of the customer, information such as a photograph and a video of the target product is provided from the reception terminal to the person in charge via the operation server.

In addition, the method further includes issuing and providing a tax invoice and a cash receipt upon request of the customer to the corresponding customer via the terminal operating server in the terminal.

In addition, if the blog and site forms are produced in the form of bulletin boards in the intermediary server, the function is automatically applied to the connected blogs and sites, and the information (reception path, number of customers received and type of reception) for customer inflow by specific period is provided. Providing data to the administrator for efficiency analysis of online keyword advertising, and providing the information on the validity and performance of the site and blog to the operation server.

The method may further include providing an analysis of profitability for each contact person by providing statistics on a customer payment amount for each contact person after providing the service.

In addition, when a customer requests a service through a web or an app, the corresponding content is provided to the reception terminal in real time.

In addition, when a customer receives a claim for service provision, information on the relevant case is stored and the manager is provided with a status of a claim by person in charge by period.

In addition, the artificial intelligence analyzes the client's regional / date / seasonal advertising expenses and keywords and the company's sales information to provide clients with marketing plans related to increased sales through efficient execution of advertising expenses.

In addition, it is possible to receive customer's request as soon as possible by providing artificial intelligence to the counselor etc. by connecting artificial intelligence with previous customer's consultation contents and service usage history when the customer's service request, etc. In addition, by providing a response manual to the first-time counselor in real time, it supports smooth handling.

In addition, it is possible to promptly respond to customer inquiries through messengers or bulletin boards, check and change materials on customer requests, or promptly change the date and place of service requests and notify the person in charge. do.

The present invention configured and operated as described above can provide a highly effective and systematic system for responding to customers in the aspect of the enterprise by providing a client service support bidirectional mediation system and method, thereby realizing a satisfactory service.

In addition, the present invention can realize an accurate consultation and customer response based on a systematic database built on the operation server, thereby providing a system that is optimized for corporate profits by increasing sales, improving reliability, and expanding customer demand. There is this.

1 is a schematic configuration diagram of a client service supporting bidirectional mediation system according to the present invention;
2 is a detailed configuration diagram of an operation server in a client service support bidirectional mediation system according to the present invention;
3 is a view showing the configuration of a third-party server coupled with a client service support bidirectional mediation system according to the present invention;
4 is a view showing in detail the function of the operating server in the system according to the present invention;
5 is a view showing a detailed function of the operating server in the system according to the present invention.
6 is a flow chart of a client service support bidirectional mediation method according to the present invention;
7 to 9 are diagrams for the artificial intelligence processing of the various services by the artificial intelligence server in the client service support two-way mediation method according to the present invention.

Hereinafter, a client service support bidirectional mediation system and method according to the present invention will be described in detail with reference to the accompanying drawings.

Client service support two-way mediation system and method according to the present invention is to provide a business service according to the customer's request around the client, to perform the membership through the web, to store the client information according to the membership registration, The client receives and receives the customer information including the reception, the assignment of the contact person (article), and the purchase information according to the service request of the corresponding customer, and receives the request information received through the reception terminal, and stores and manages the contents. Customer information entered through the membership is stored in the database to manage user information.Identify the corresponding A / S request or consulting item and receive it by group, then search the contact information matching the group corresponding to the user request. A / S or consulting by providing relevant information to the person in charge Receive relevant information according to customer's request from the operation server and the operation server requesting the relevant information, if possible, and confirm the availability by receiving the reservation place, reservation date, and request information, and then confirm the response if possible. After providing to the operation server includes a contact person (article) terminal to confirm the travel decision.

Client service support two-way mediation system and method according to the present invention is a service providing platform for accurately responding to customer consultation or customer response in the enterprise, the customer information, consultation information, payment information, purchase information, accounting information, operation information It is characterized by providing an integrated operating platform that can be integrated and managed.

1 is a schematic configuration diagram of a client service support bidirectional mediation system according to the present invention.

As shown, the client service support two-way intermediary system according to the present invention, the reception terminal 100 for requesting the corresponding information by connecting online for consultation or A / S request or consulting from the customer, and from the reception terminal When a service request occurs, after receiving the corresponding information, it analyzes the relevant information about any requested service and processes the service to provide the customized service, and stores and manages the various information requested from the reception terminal 100. The operation server 200, and when the travel request occurs in the operation server 200, the person in charge (300) is in charge of the terminal 300 receives the information from the operation server for the visit.

First, the reception terminal 100 corresponds to a terminal that receives an initial consultation from a customer, and includes all types of terminals such as a portable terminal, a desktop terminal or a tablet terminal that can be connected online. In the case of a portable terminal (smartphone, etc.), the corresponding app is provided so that it can be accessed through a method such as accessing a dedicated app (application) or a third party connection tunnel and downloading an app when connected online, and a customer or a receiver (company) Contact person can request the desired service through this app.

The system according to the present invention provides a customer reception response system and a system optimized for providing a travel service.

In the case of on-site service, for example, computer repair service, electronic service, or various product services, such as computer repair or electronics repair, in which a practical expert visits the site to support the requested service. .

In the case of a catering service, the present invention is a system that processes the entire service support process in one online form, and is capable of collectively processing all the services required by the consumer such as reservation, time determination, place determination, and advance quotation. The structure provides very high convenience.

In this case, the present invention provides to set various categories on the service providing app. To explain this in detail, when a user requests A / S for repairing a computer, the operation server provides a selection list so that service requests related to other products can be checked again. For example, in the summer, "Is your air conditioner in your home?" If you print an appropriate question-type message in the summer, such as "Does your dehumidifier work normally?", The program controls it so that you can request additional requests that you have forgotten.

If the customer checks the item that there is a problem with the air conditioner with the computer repair request, the operation server 200 stores the corresponding information and matches it.

After the reception is completed through the reception terminal 100, the operation server 200 first receives the corresponding information. Basically, the membership registration information is received and stored, and then the related service support item is determined based on the request information requested by the user.

Basically, when a travel type request occurs, accuracy is provided by providing the request information to the person in charge of the terminal 300 by comprehensively considering the location, travel area, travel expertise review, reservation schedule, etc., through the list of travel articles stored in the operation server. High service can be provided.

Receiving the request message, the person in charge of the terminal 300 has a function that the business trip service is carried out after confirming whether the business trip to the operation server 200 side through the confirmation message if possible.

In this case, in the case of a business trip service, it is possible to additionally check a list of various parts or equipment necessary for a business trip and review whether or not a business trip is possible. If you have stock available, provide this information to the traveler and suggest that the part be delivered.

This is because, by minimizing the amount borne by the consumer through the possession of inventory on the operation server 200 side to provide to improve the service quality and satisfaction.

When the final service is finally confirmed, the travel agent visits the site, supports the service requested by the customer, checks the amount generated, and finally makes a payment. At this time, the payment agent is made through the operation server through the payment server 430 interworking with the operation server 200 real-time account transfer, credit card payment, point payment, inipay, virtual currency, electronic money having a prepaid function Etc.

2 is a detailed configuration diagram of an operation server in a client service supporting two-way mediation system according to the present invention. As shown in the drawing, the operation server 200 stores information received from the reception terminal, which is stored in a database in a batch, and requests a corresponding content to the person in charge of the terminal 300 when a business trip service occurs. . In this case, the contents may be provided in various forms, and may be provided through various media such as a text message, a KakaoTalk notification message, and a push message.

The company operating the operation server implements a function of collectively processing customer information. It contains the basic information of the customer, and includes a complete list of the customer, such as the customer's purchase information, payment information, accounting information.

In addition, the operation server can be linked to the information of the customer, including all the management information in the company, which is linked to include all of the inventory information, incoming and outgoing information, accounting information, tax information. Such a system can respond more quickly to customer response, which has the advantage of satisfying the customer's trust with accurate service. In addition, when a tax invoice and a cash receipt request were received from a customer, the person in charge of the terminal was issued and provided to the corresponding customer through a terminal operation server to enhance convenience of management.

Meanwhile, when the functionality of the system according to the present invention is produced in the form of a blog and a site in the form of a bulletin board in the form of a bulletin board, the function is automatically applied to the connected blog and the site, and information on customer inflow by a specific period of time (reception path, reception customer Number and type of receipt) to provide managers with data for efficiency analysis of online keyword advertising, and to analyze the effectiveness and performance information of sites and blogs and provide them to the operation server to improve related data analysis functions. There is an advantage.

In addition, the operation server, after providing the service provides statistics on the customer payment amount for each person in charge to configure the statistics to analyze the profitability for each person, including the analysis function for the profitability for each person in charge.

In addition, when a customer receives a claim for service provision, information on the relevant case is stored to provide the manager with the current status of claims by person in charge by period.

On the other hand, in the present invention, the operation server is characterized in that it provides an artificial intelligence service providing system. The operation server collects data information including traffic volume information of region, weather, day of the week, and time zone corresponding to the existing information of the customer when the request of the customer occurs through the reception terminal when acquiring the information of the received customer. Analyze and store customized big data for the customer. It has information such as the purchase area, purchase weather, purchase day, time of day, etc. of the customer, and when the purchase request or consultation request occurs, the corresponding information is collected and provided to the terminal. Therefore, through this, the person in charge has a merit that the person in charge can respond to the customer more accurately and efficiently by matching the corresponding information to accurately analyze the customer's disposition.

In addition, as mentioned above, not only the environmental information of the customer, but also the efficiency of customer service can be improved based on the existing recording information with the customer. The operation server stores the recording information generated by the existing customer consultation for each customer, and when a counseling request is generated from the customer, the counselor outputs a script through the reception terminal on the background of the existing stored recording information. After analyzing the customer's disposition through a smooth consultation.

On the other hand, as mentioned above, in the present invention, if the service is not a business trip type, it provides a variety of services in conjunction with the other server 400. In another preferred embodiment of the present invention, the other agency may request and receive related information by interworking with a real estate brokerage server and a travel agency server.

The service system based on the present invention intends to operate a platform by selecting a high service sector due to the increase in the demand for travel due to the increase in home appliances repair, real estate brokerage, and leisure life, which are most demanded at home.

The other agency server includes a travel (leisure) operation server 410 and a real estate brokerage server 420, the user is planning to move or plan to build a new house, using a comprehensive platform according to the present invention It can be.

3 is a view showing the configuration of a third-party server coupled with the client service support two-way mediation system according to the present invention. As shown in the figure, the travel operation server 410 and the real estate brokerage server 420 are interlocked with each other.

The travel (leisure) operation server 410 and the real estate brokerage server 420 is a server system that holds domestic and foreign travel product information and real estate information, respectively, where the travel product information and real estate information can be obtained. Basically, the travel operation server corresponds to information obtained by collecting various travel information, and the real estate brokerage server stores various items of information so that the relevant information can be obtained from this.

When the customer enters the necessary information through the terminal, the operation server edits the information based on the information input by the customer to obtain relevant information from the travel operation server or real estate brokerage server.

In the past, customers had to invest in the search cost incurred because they had to search for each piece of information they wanted by accessing each travel management site or real estate brokerage site.

However, in the present invention, if only a few basic information is inputted, the operation server is a method of providing a customized product after collectively acquiring relevant products. In addition, the present invention has a travel-type structure system, when the travel company visits directly, if the user decides only a few pieces of information required by the travel engineer based on this information after searching for customized information provided by the customer You can provide exactly the information you want.

4 is a view showing in detail the function of the operating server in the system according to the present invention. As described above, the operation server 200 is to provide a service of a business trip type and a customized service, and may provide a service to a user by using various statistical information.

Particularly, in the present invention, the repair cost can be provided at the lowest cost by repairing the parts of the product having a repair-type structure through the material management and retained at the head office (operation server side), thereby increasing consumer satisfaction. In addition, the operation server has the advantage that can efficiently run all the information, such as user information, travel article information, customer channel information, revenue information for the purpose of providing a customized service.

5 is a view showing the detailed function of the operating server in the system according to the present invention. 5 is a system according to the present invention as a system for providing a client-based comprehensive solution, when providing a total professional system for customer management for small and medium-sized enterprises, small businesses, management and management by the optimized system between the person and the customer The system can be configured to operate to support first-time, customer satisfaction and follow-up models (sales model, service model, linkage model, etc.), resulting in very satisfactory functions. In particular, the person in charge can maximize the work efficiency to comprehensively manage the related work requested from the customer through this system.

6 illustrates a client service support bidirectional mediation method according to the present invention. As shown, when the operation method of the present invention receives the request information from the user, the operation server acquires the travel type service and the request information from other organizations and systematically matches the related information.

In particular, when a travel service request occurs, the operation server receives all the information requested by the customer and calculates a result value (business trip, parts, travel information, time, etc.) for optimal service provision and requests the relevant travel engineer. Information is sent through various online functions such as text messages, KakaoTalk messages, push notifications, etc., and the feedback is provided to interact with the person in charge of the terminal to provide the optimal service.

When the support of the various services according to the present invention is completed, the operation server ends with completing the fee payment and ending the service accordingly.

7 to 9 are diagrams illustrating an artificial intelligence processing of various services by an artificial intelligence server in a client service supporting bidirectional mediation method according to the present invention. As described above, the client service support bidirectional mediation method according to the present invention stores the consultation details, derives analysis results, and various peripheral information so that the data analysis with the customer can be efficiently achieved based on the service through the artificial intelligence server 210. (Weather / Day / Traffic, Economically Active Population, etc.) to control high satisfaction automation service. In particular, the present invention has the advantage that can quickly analyze the customer's information through a variety of existing stored customer information to support the work of the agent to provide a quick information power, and by adding a chatbot function to respond to the customer more quickly and accurately There is an advantage that can be realized. By adding a chatbot function, it can receive not only basic information but also requested customer information, analyze the request information in the AI server, and respond in real time.

The present invention configured as described above can provide an accurate and reliable service to the customer in the enterprise based on the integrated platform service, and not only based on the customer's information, but also access based on the information on the internal integrated information. This has the advantage of being able to respond very quickly.

While the invention has been described and illustrated in connection with a preferred embodiment for illustrating the principles of the invention, the invention is not limited to the construction and operation as shown and described. Rather, those skilled in the art will appreciate that many modifications and variations of the present invention are possible without departing from the spirit and scope of the appended claims. Accordingly, all such suitable changes and modifications and equivalents should be considered to be within the scope of the present invention.

100: reception terminal
200: operation server
210: artificial intelligence server
300: person in charge
400: other agency server
410: travel (leisure) operation server
420: real estate brokerage server
430: payment server

Claims (23)

To provide business services based on clients' requests,
Sign up via the web, and store the client information according to the membership registration, the client receives the customer information including the reception according to the customer's service request, assigning the contact person (article), purchase information terminal;
Receives request information received through the reception terminal, stores and manages its contents, and stores customer information input through membership registration in a database to manage user information, and identifies corresponding service requests or consulting items and receives them by group. An operation server that searches for contact information corresponding to a group corresponding to a user request and provides relevant information to the corresponding contact to check whether the service or the consulting is possible, and if so, requests the corresponding information; And
Receive related information according to the customer's request from the operation server, check the availability of the reservation place, reservation date, request information, and if possible, provide a response confirmation to the operation server if possible to confirm the travel decision ( Article) terminal; client service support two-way mediation system including. The method of claim 1, wherein the operation server,
The client provides an application page of a website or a mobile terminal, and provides a visitor's visit time, date of visit, and relevant information after the visit as a text message or a chat app as a real time alarm or a push alarm when the application corresponds to the application of the mobile terminal. Service-supported two-way mediation system. The method of claim 1 or 2, wherein the operation server,
Integrated management of customer information received through the reception terminal,
Client service support interactive brokerage system that collectively manages the purchase information and payment information of the customer, and provides the information to the reception terminal or the person in charge of the terminal in real time. According to claim 1, wherein the person in charge of the terminal,
And requesting procurement of parts by requesting parts information from the operation server when a corresponding service request occurs. The method of claim 1 or 2, wherein the operation server,
It includes the prior consultation information of the customer requested for consultation, and the consultation information is provided to the reception terminal including the product purchase time zone, date, and day of the week of the customer. Client service support two-way mediation system to save and provide to the person in charge. The method of claim 5, wherein the operation server,
Client service support two-way intermediary system that provides the customer's past service usage during messenger or telephone consultation. Receiving a request for consultation or consulting information from a customer through a reception terminal;
Receiving the corresponding information by matching batch information about the customer at the operation server receiving the user's request information from the reception terminal;
In the case of a service request, providing the travel information to the terminal in accordance with the request, and if the corresponding service information requested by the other agency, connecting to the other agency server to obtain related information;
If the person in charge corresponds to the request of the person in charge, the person in charge to visit the location to process the relevant work, and in the case of the service through another agency server providing the information to the receiving terminal; And
After the consultation process, pay the corresponding costs, and in the case of providing the service through the other institution server, the second business execution and the completion of the corresponding payment, and the other server server to pay the fee to the operation server side; including Client service support bidirectional mediation method configured. The method of claim 7, wherein the step of receiving the corresponding information,
Client service support two-way intermediary further comprising the step of retrieving the availability of parts request information in the travel service by detecting the information in the operation server, and if there is inventory, retrieves the inventory holding to the person in charge Way. The method of claim 7, wherein the step of receiving the corresponding information,
After checking and supporting the service requested by the customer, when the payment is completed, the corresponding information is stored in the operation server, checking the completion of the payment in real time, and automatically notifying the relevant information to the travel reporter, and extracting the travel reporter and settlement data based on this. And confirming the settlement period of the specific period. The method of claim 7, wherein
Client service support two-way mediation method further comprising the step of automatically extracting and providing the information required to the tax agent for the tax return, such as VAT, corporate tax on the basis of the settlement details. The method of claim 7, wherein
Client service support two-way mediation method comprising the step of automatically extracting the tax return estimated amount, such as a fixed value added tax, corporate tax in real time. The method of claim 7, wherein
If the consumer agrees to visit the location of the contact person, the method further comprises the step of forwarding his or her location information to the contact terminal. The method of claim 7, wherein
Client service support two-way mediation method further comprising the step of providing the customer terminal the photo and video information of the target product via the operation server to the person in charge of the request for the service of the customer. The method of claim 7, wherein
Client service support two-way intermediation method that provides the customer with the preliminary quotation after requesting the service from the person in charge to the customer through the terminal operation server. The method of claim 7, wherein
Client service support two-way mediation method further comprising the step of issuing and providing a tax invoice and cash receipt at the request of the customer to the customer via the terminal operating server from the terminal. The method of claim 7, wherein the step of receiving the corresponding information,
When blogs and sites are created in the form of bulletin boards in an intermediary server, the online keywords are automatically applied to the connected blogs and sites, and provide information on customer inflows (reception path, number of customers received, and type of reception) for a specific period. Providing the data to the administrator for the efficiency analysis for the advertising, and providing the information and the effectiveness and performance information of the site and blog to the operation server, the client service support two-way mediation method. The method of claim 7, wherein
Client service support two-way mediation method further comprising the step of providing a breakdown of profitability by contact person by providing statistics on customer payment amount by contact person after service delivery. The method of claim 7, wherein
Client service support two-way mediation method that provides the contents to the receiving terminal in real time when a customer requests a service through a web or app. The method of claim 7, wherein
Client service support two-way mediation method that stores the information on the case when the customer receives a claim for service provision and provides the manager with the status of the claim by contact person by period. The method of claim 7, wherein the obtaining of the information comprises:
When a request from a customer occurs through the receiving terminal, data information including traffic volume information of the region, weather, day of the week, and time zone corresponding to the existing information of the customer is collected, and the customized big data for the customer is analyzed and then the information is collected. Provides client service support bidirectional mediation method. The method of claim 20, wherein the obtaining of the information comprises:
Client service support two-way mediation method using the big data to analyze the advertising cost efficiency for any keyword to provide a prediction value. The method of claim 7, wherein the operation server,
Client service support bi-directional mediation method for storing the recording information generated by the existing customer consultation for each customer, and outputs a script through the reception terminal in the background of the existing stored recording information when a consultation request from the customer. The method of claim 7, wherein the providing step to the reception terminal,
Client service support two-way intermediation method for providing a corresponding information to the receiving terminal by identifying the real-time inventory in artificial intelligence in the operation server when a service request from the customer occurs.

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