TWI709096B - Equipment repair management method and system - Google Patents

Abstract

An equipment repair management method and system for terminal equipment of a merchant, when a mobile device is imported to the web server by scanning a two-dimensional bar code provided by the terminal equipment and containing the web server's URL After the application webpage, the management server determines that the business information and equipment code contained in the repair information generated by the repair application input interface of the repair application webpage from the web server exist in the equipment repair database, using the robot process automation method Record the repair information to a collection of equipment repair information corresponding to the terminal equipment stored in the equipment repair database.

Description

Equipment repair management method and system

The present invention relates to the repair processing of terminal equipment, in particular to a method and system for managing equipment repairs.

The current equipment repair procedures are usually completed by manually logging in a repair registration webpage provided by a repair reporting system or a voice login webpage to input related repair information. For repairers, it is necessary to obtain the correct URL of the repair report system first, then log in to the relevant repair registration webpage and enter the relevant repair information one by one, which makes people feel quite inconvenient.

In addition, how to further effectively analyze and use all the information registered in this repair reporting system is indeed one of the current important research and development topics, and it has also become a goal that needs improvement in related fields.

Therefore, an object of the present invention is to provide a method for managing equipment repairs, which can overcome at least one shortcoming of the prior art.

Therefore, the device repair management method provided by the present invention is applicable to a terminal device installed in a merchant, and uses a web server, a management server, and a storage device corresponding to a plurality of terminal devices. The equipment maintenance database of the maintenance information collection is implemented. Each equipment maintenance information set includes the activation date of the corresponding terminal equipment, equipment serial number, historical merchant information, historical repair information, historical return information, and historical completion information. The terminal device can provide a two-dimensional bar code containing at least the URL of the web server. The equipment repair management method includes the following steps: (A) at least one repair application web page corresponding to the terminal device is generated by the web server, the repair application web page includes a repair application input interface associated with the terminal device; (B) ) When a first mobile device connects to the web server by scanning the two-dimensional bar code provided by the terminal device, the first mobile device is directed to the repair application web page through the web server; (C) borrow From the web server, when the repair application information is obtained through the repair input interface of the repair application page, the repair information is sent to the management server, where the repair information includes business information about the merchant and information about the terminal The equipment code of the equipment, the date and time data of the repair report, the contact information of the repairer, and the fault category data; and (D) the management server determines the repair information contained in the repair information from the web server When the merchant information and the equipment code exist in the equipment maintenance database, use the robot process automation method to record the repair information as a piece of newly-added historical repair information into the equipment maintenance information stored in the equipment maintenance database A collection of equipment maintenance information corresponding to the terminal equipment.

Therefore, another object of the present invention is to provide an equipment repair management system that can overcome at least one shortcoming of the prior art.

Therefore, the equipment repair management system provided by the present invention is applicable to a terminal device installed in a merchant, and the terminal device can provide a two-dimensional bar code containing at least a URL of a web server. The equipment repair management system includes the web server, a management server, and an equipment repair database. The web server generates at least a repair application web page corresponding to the terminal device, and the repair application web page includes a repair application input interface associated with the terminal device. The management server is connected to the web server, and includes a robot flow automation module used to execute a predetermined registration procedure, and a judgment module used to perform data comparison processing. The equipment maintenance database is connected to the management server, and stores multiple equipment maintenance information sets corresponding to multiple terminal devices. Each equipment maintenance information set includes the activation date of the corresponding terminal equipment, equipment serial number, historical merchant data, Historical repair information, historical return information and historical completion information.

When a first mobile device connects to the web server by scanning the two-dimensional barcode provided by the terminal device, the web server directs the first mobile device to the repair application web page.

When the web server obtains repair information through the repair application input interface of the repair application page, the web server sends the repair information to the management server, where the repair information includes business information about the merchant, The equipment code of the terminal equipment, the date and time information of the repair report, the contact information of the relevant repairer, and the fault category information.

When the determination module of the management server determines that the business information and the equipment code contained in the repair information from the web server are in the equipment repair database, the robot process automation module executes the reservation The registration procedure is used to record the repair information as a piece of newly added historical repair information in the equipment repair information sets stored in the equipment repair database. One of the equipment repair information sets corresponds to the equipment repair information set of the terminal equipment.

The effect of the present invention is that repair applicants and repairers can easily log in the repair application webpage and the repair report webpage provided by the web server by scanning the two-dimensional bar code. In addition, the management server uses robotic process automation technology to not only automatically record relevant information in the equipment maintenance database, thereby greatly reducing the labor costs spent on the maintenance of the equipment maintenance database, but also to further analyze the equipment maintenance The information stored in the database can be used to obtain reference information for subsequent equipment evaluation and equipment procurement.

Before the present invention is described in detail, it should be noted that in the following description, similar elements are represented by the same numbers.

Referring to FIG. 1, the equipment repair management system 100 of the illustrated embodiment of the present invention is applicable to a terminal device (not shown) installed in a merchant, for example, a terminal device used for payment transaction processing. In this embodiment, the equipment repair management system 100 includes a web server 1, a management server 2, and an equipment repair database 3. The terminal device can usually execute a pre-installed application to display, for example, a two-dimensional bar code (such as QR Code) containing at least the URL of the web server 1, or a two-dimensional bar code printed on the outside of it Labels or stickers for dimensional barcodes. However, in other embodiments, the two-dimensional barcode not only contains the URL of the web server 1, but also contains, for example, a device code that represents the device type of the terminal device.

In this embodiment, the web server 1 generates a repair application web page and a repair report web page corresponding to the terminal device. In this embodiment, the repair application webpage is a mobile web page, and includes a repair input interface associated with the terminal device, and the repair output interface includes multiple fields, such as "merchant code" and "merchant system". "Edit", "Business Name", "Equipment Code", "Date and Time", "Respondent", "Contact Information", "Failure Type", "Remarks", "Equipment Completed", etc., but not limited to this, and Once repaired, return option. In this embodiment, the repair report webpage is a mobile webpage, and includes a report input interface related to the terminal device, and the report input interface includes multiple fields, such as "merchant code", "merchant editor" ", "Business Name", "Device Code", "Attendance Method", "Date and Time", "Troubleshooting", "Remarks", etc., but not limited to this. In particular, when the repair report option of the repair report output interface is selected, the web server provides the repair report webpage once. It is worth noting that in other embodiments, the web server 1 may also generate repair application web pages and repair report web pages associated with other different types of terminal devices.

The management server 2 is connected to the web server 1 via a communication network (not shown), and includes a Robotic Process Automation (RPA) module 21 (hereinafter referred to as RPA) for executing predetermined registration procedures Module), a determination module 22 for performing data comparison processing, and an analysis module 23 for analyzing big data.

The maintenance equipment database 3 is connected to the management server 2 and stores multiple equipment maintenance information sets corresponding to multiple terminal devices. As shown in Figure 2, each equipment maintenance information set includes, for example, the activation date of the corresponding terminal device, property number, equipment serial number, historical merchant information (ie, merchant information of all merchants who have used the corresponding terminal device), and historical repair requests Information, historical return information, and historical completion information, but not limited to this.

Hereinafter, referring to FIG. 1 and FIG. 3 to illustrate how the equipment repair management system 100 combines with a first mobile device 200 to perform a repair application procedure when the terminal equipment fails. In this case, the first mobile device 200 is, for example, a smartphone or a tablet held by the merchant (which is regarded as a repairer). The repair application procedure includes the following steps S301~S310.

When the first mobile device 200 connects to the web server 1 according to the link URL obtained by scanning the two-dimensional barcode provided by the terminal device (step S301), the online banking server 1 directs the first mobile device 200 Go to the repair application webpage (step S302). In this case, the browser of the first mobile device 200 will display the repair application webpage provided by the web server 1, so that the displayed repair input interface can be operated by the repair operator.

Then, in step S303, the first mobile device 200 sends the repair information generated by the repairer's operation on the repair input interface (such as typing or inputting data corresponding to all fields of the repair input interface) to The web server 1. Therefore, the web server 1 obtains the repair report information through the repair report input interface. In this embodiment, the repair request information includes, for example, business information about the merchant (for example, including the merchant's merchant code, merchant editor, merchant name, etc.), the device code of the terminal device, and repair date and time data (for example, including the repair request). The date and time at that time), the name of the person who reported the repair, the contact information of the person who reported the repair (e.g. including contact number and available contact time), fault category data (e.g. including the reason for the simple classification of the fault), and remarks data (e.g. including remark text) Content and/or upload image files).

After that, in step S304, the web server 1 transmits the repair report information from the first mobile device 200 to the management server 2.

Then, in step 305, the determination module 22 of the management server 2 determines whether the merchant information and the equipment code contained in the repair information from the web server 1 exist in the equipment repair database 3. If the result of the determination is affirmative (this means that the terminal device belongs to the managed device), the flow proceeds to step S308. Otherwise, the management server 2 sends an error notification to the web server 1 (step 306), and the web server 1 responds to the error notification and sends an application failure message to the first mobile device 200 (step 306). 307), to notify the declarant, for example, to perform an input operation again.

In step S308, the RPA module 21 of the management server 2 executes the predetermined registration procedure to record the repair information as a piece of newly added historical repair information to the equipment repairs stored in the equipment repair database 3. One of the information sets corresponds to the equipment maintenance information set of the terminal equipment. After logging in, the management server 2 sends an application success notification to the web server 1 (step S309). Then, the web server 1 sends the application success notification to the first mobile device 200 (step S310). At this point, the repair application procedure is complete. In this case, for the repair manufacturer of the terminal equipment, a repair application is established.

Hereinafter, referring to FIGS. 1 and 4, an example will be given to illustrate how the equipment maintenance management system 100 combines with a second mobile device 300 when a repairer dispatched by the repair manufacturer of the terminal equipment to the merchant completes the repair application. To perform a repair report procedure. In this case, the second mobile device 300 is, for example, a smartphone or a tablet computer owned by the repairer. It is worth noting that the repair result of this repair application may be the successful removal of the terminal device's fault condition, or when the terminal device cannot be rectified, the (faulty) terminal device is replaced with another one that works normally The operating terminal device is replaced (it can also provide the two-dimensional barcode). The repair report procedure includes the following steps S401 to S410.

Similar to steps S301 and S302 in the above-mentioned repair application procedure, when the second mobile device 300 connects to the web server 1 according to the link URL obtained by scanning the two-dimensional barcode provided by the terminal device (step S401) , The online banking server 1 directs the second mobile device 300 to the repair application webpage (step S402). In this case, the browser of the second mobile device 300 will display the repair application webpage provided by the web server 1.

Then, in step S403, the second mobile device 300 transmits the selection input generated by the repairer on the repair report option of the repair report input interface to the web server 1. Then, the web server 1 redirects the two mobile devices 300 to the repair report web page in response to the selection input (step S404). In this case, the browser of the second mobile device 300 will display the repair report webpage provided by the web server 1 so that the displayed report input interface can be operated by the repairer.

After that, in step S405, the second mobile device 300 transmits the report information generated by the repairer's operation on the report input interface (such as typing in data corresponding to all fields of the report input interface) to the webpage Server 1. Therefore, the web server 1 obtains the repair information through the report input interface. In this embodiment, the report information includes, for example, the merchant information about the merchant (for example, including the merchant code, merchant editor, merchant name, etc.), the device code of the terminal device, the attendance method of the repairer, and Repair date and time data (for example, including the repairer’s response time, the repairer’s total repair time, the date and time when the repair is completed, etc.), troubleshooting data and remarks, but not limited to this. It should be noted that in the case that the failure of the terminal device is successfully eliminated, the failure handling data only contains the description of the failure condition and the processing method; and in the case that the failure of the terminal device cannot be successfully eliminated, the failure handling data It not only includes the description of the fault condition and the handling method, but also the new property number and new equipment serial number of another terminal device to be replaced (when used, it is usually replaced by a spare device of the same model, so the device code will not change) .

Then, in step S406, the web server 1 sends the report information from the first mobile device 200 to the management server 2.

Then, in step 407, the determination module 22 of the management server 2 determines whether the merchant information and the device code contained in the report information from the web server 1 respectively match the record of step S308 in FIG. 3 The merchant information and the equipment code contained in the repair report information in the equipment repair database 3. If the determination result is affirmative (which means that the terminal device has indeed applied for repair), the process proceeds to step S410. Otherwise, the management server 2 sends an error notification to the web server 1 (step 408), and the web server 1 responds to the error notification and sends a report failure message to the second mobile device 200 (step 408). 409) to notify the repairer to perform the input operation again, for example.

Finally, in step S410, the RPA module 21 of the management server 2 executes the predetermined registration procedure so as to record the report information as a piece of newly added historical report information in the equipment maintenance database 3 One of the equipment maintenance information sets corresponds to the equipment maintenance information set of the terminal device. After logging in, the management server 2 sends a report success notification to the web server 1 (step S411). Then, the web server 1 sends the report success notification to the second mobile device 300 (step S412). At this point, the repair report procedure is completed.

If the repairer is unable to successfully eliminate the fault condition of the terminal device, the replaced terminal device will be sent to the repair manufacturer for inspection.

Hereinafter, referring to FIGS. 1 and 5 to illustrate how the equipment repair management system 100 combines with a third mobile device held by the repairer when a repairer completes the (faulty) repair of the terminal equipment 400 to perform an equipment completion procedure. It is worth noting that the result of this overhaul may be that the terminal device was successfully repaired or the terminal device was scrapped because it could not be repaired. The equipment completion procedure includes the following steps S501~S508.

Similar to steps S301 and S302 in the above-mentioned repair application procedure, when the third mobile device 400 connects to the web server 1 according to the URL obtained by scanning the two-dimensional barcode provided by the terminal device (step S501) , The online banking server 1 directs the third mobile device 400 to the repair application webpage (step S502). In this case, the browser of the third mobile device 200 will display the repair application webpage provided by the web server 1, so that the displayed repair input interface can be operated by the repair operator.

Then, in step S503, the third mobile device 200 transmits to the repair information generated by the repairer's operation on the repair input interface (for example, keying in data corresponding to some fields of the repair input interface) Web server 1. Therefore, the web server 1 obtains the repair information through the repair report input interface. In this embodiment, the repair information includes, for example, merchant information about the merchant (for example, including the merchant's merchant code, merchant editor, merchant name, etc.), the device code of the terminal device, and the device code corresponding to the "device repair "" field equipment repair data (for example, including the terminal equipment's property number, equipment serial number, inspection period, inspection results, etc.).

After that, in step S504, the web server 1 transmits the completion information from the third mobile device 400 to the management server 2.

In step S505, the RPA module 21 of the management server 2 executes the predetermined registration procedure so as to record the completion information as a piece of newly added historical completion information in the equipment maintenance database 3 One of the equipment maintenance information sets corresponds to the equipment maintenance information set of the terminal device. After logging in, the management server 2 sends a login success notification to the web server 1 (step S506). Then, the web server 1 sends the login success notification to the third mobile device 400 (step S507). At this point, the equipment repair procedure is completed.

In addition, the analysis module 23 of the management server 2 can further analyze all the information in the equipment maintenance information set stored in the equipment maintenance database 3 and corresponding to the (faulty) terminal equipment to obtain The service life of the terminal equipment, the cumulative number of repairs, the average repair period, and all historical merchants are used as the basis for the equipment managers to consider when purchasing and evaluating the equipment.

In summary, repair applicants, repairers, and overhaulers can easily log in to the repair application webpage and repair report webpage provided by the web server 1 by scanning the two-dimensional bar code. In addition, the management server 2 uses robotic process automation technology to not only automatically record relevant information in the equipment maintenance database 3, thereby greatly reducing the labor costs spent on the maintenance of the equipment maintenance database 3, but also allows further analysis The information stored in the equipment maintenance database 3 can be used to obtain reference information for subsequent equipment evaluation and equipment procurement. It can indeed achieve the purpose of the invention.

However, the above are only examples of the present invention. When the scope of implementation of the present invention cannot be limited by this, all simple equivalent changes and modifications made in accordance with the scope of the patent application of the present invention and the content of the patent specification still belong to This invention patent covers the scope.

100: Equipment Repair Management System

1: web server

2: Management server

21: Robotic process automation module

22: Judgment module

23: Analysis Module

3: Equipment maintenance database

200: The first mobile device

300: second mobile device

400: Third mobile device

S301~S310: steps

S401~S412: steps

S501~S507: steps

Other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, in which: Fig. 1 is a block diagram exemplarily showing an equipment repair management system of an embodiment of the present invention; 2 is a schematic diagram illustrating the information content contained in each equipment maintenance information set stored in an equipment maintenance database in the embodiment; Figure 3 is a flowchart illustrating how the embodiment combines a first mobile device to execute a repair application procedure; FIG. 4 is a flowchart illustrating how the embodiment combines with a second mobile device to perform a repair report procedure; and FIG. 5 is a flowchart illustrating how the embodiment combines with a third mobile device to perform an equipment completion procedure.

100: Equipment Repair Management System

1: web server

2: Management server

21: Robotic process automation module

22: Judgment module

23: Analysis Module

3: Equipment maintenance database

200: The first mobile device

300: second mobile device

400: Third mobile device

Claims (6)

An equipment repair management method, which is suitable for a terminal equipment installed in a merchant and using a web server, a management server, and equipment maintenance data storing multiple equipment maintenance information sets corresponding to multiple terminal equipments Each equipment maintenance information set includes the activation date of the corresponding terminal equipment, equipment serial number, historical business information, historical repair information, historical report information, and historical completion information. The terminal equipment can provide a web server containing at least the The device repair management method includes the following steps: (A) At least one repair application web page corresponding to the terminal device and a repair application page corresponding to the terminal device are generated by the web server A report page, the repair application page includes a repair input interface associated with the terminal device, the repair report page includes a report input interface associated with the terminal device, and the repair input interface includes a repair report option. When the repair report option is selected, the web server provides the repair report web page; (B) When a first mobile device scans the two-dimensional barcode provided by the terminal device to connect to the web server, use the web page The server directs the first mobile device to the repair application web page; (C) through the web server, when the repair information is obtained through the repair application input interface of the repair application web page, the repair information is sent to the management Server, where the repair information includes the merchant information about the merchant, the device code about the terminal equipment, the date and time information about the repair, the contact information about the repairer, and the fault category information; (D) through the management server Server, after confirming that it came from the web server When the merchant information and the equipment code contained in the repair information of the device exist in the equipment repair database, the repair information as a piece of newly added historical repair information is recorded in the equipment repair database using the robot process automation method One of the stored equipment maintenance information sets corresponds to the equipment maintenance information set of the terminal equipment; (E) When a second mobile device is directed to the repair application webpage, the repair will be completed through the manual operation of the repair application input interface When the selection input generated by the report option is sent to the web server, the second mobile device is redirected to the completion report page through the web server; (F) through the web server, when When the report input interface of the completion report page obtains report information, the report information is sent to the management server, where the report information includes the merchant information, the equipment code, the date and time data of the completion, and the troubleshooting data; and (G) With the management server, it is determined that the business information contained in the report information from the web server and the equipment code are matched with the repair report recorded in the equipment repair database in step (D) When the information contains the business information and the equipment code, use the robot process automation method to record the report information as a piece of newly added historical report repair information to the equipment stored in the equipment repair database and corresponding to the terminal equipment Centralized maintenance information. As described in claim 1, when the fault handling data indicates that the terminal device has been replaced with another terminal device, after step (G), the method further includes the following steps: (H) when one is directed The third mobile device to the repair application page will When the repair information about the terminal device generated by the manual operation of the repair report input interface is sent to the web server, the web server will be used as a piece of newly added historical repair information using the robot process automation method The completion information is recorded in the equipment maintenance information collection stored in the equipment maintenance database and corresponding to the terminal equipment, where the completion information includes the equipment serial number of the terminal equipment and the maintenance period of the terminal equipment. The equipment maintenance management method according to claim 2, after step (H), further includes the following steps: (1) through the management server, analyze the equipment maintenance database stored in the equipment maintenance database and corresponding to the terminal equipment All information in the equipment maintenance information collection to obtain the service life of the terminal equipment, the cumulative number of repairs, the average repair period and all historical businesses. An equipment repair management system is suitable for a terminal equipment installed in a merchant. The terminal equipment can provide a two-dimensional bar code containing at least a web server link URL. The equipment repair management system includes: the web server, at least A repair application webpage corresponding to the terminal device and a repair report webpage corresponding to the terminal device are generated. The repair application webpage includes a repair input interface associated with the terminal device, and the repair report webpage includes information related to the terminal device. The report input interface associated with the device. The repair report input interface contains a repair report option. When the repair report option is selected, the web server provides the repair report page; a management server connects to the web server , And includes a robot flow automation module used to execute a predetermined registration procedure, and a judgment module used to execute data comparison processing; and An equipment maintenance database, connected to the management server, and stores multiple equipment maintenance information sets corresponding to multiple terminal devices. Each equipment maintenance information set includes the corresponding terminal equipment’s activation date, equipment serial number, and historical merchant data , Historical repair information, historical report information, and historical completion information; wherein, when a first mobile device connects to the web server by scanning the two-dimensional barcode provided by the terminal device, the web server performs the first action The device is directed to the repair application webpage; among them, when the web server obtains repair information through the repair application input interface of the repair application page, the web server sends the repair information to the management server, where the repair information includes The business information about the business, the device code about the terminal equipment, the date and time information of the repair, the contact information of the repairer, and the fault category data; among them, when the determination module of the management server determines that it comes from When the merchant information and the equipment code contained in the repair report information of the web server exist in the equipment repair database, the robot process automation module executes the predetermined registration procedure to add the new historical repair information The repair information is recorded in the equipment repair information set stored in the equipment repair database. One of the equipment repair information sets corresponds to the equipment repair information set of the terminal device; among them, when a second mobile device is directed to the repair application webpage, it will be manually When the selection input generated by operating the repair report option of the repair report input interface is sent to the web server, the web server redirects the second mobile device to the repair report web page; Wherein, when the web server obtains report information through the report input interface of the completion report page, the web server sends the report information to the management server, where the report information includes the business information and the device code , Completion date and time data, and failure processing data; among them, when the determination module of the management server determines that the business information contained in the report information from the web server and the equipment code respectively match When the merchant information and the equipment code contained in the repair information previously recorded in the equipment repair database, the robot process automation module executes the predetermined registration procedure to return the report as a piece of newly added historical repair information The information is recorded to the equipment maintenance information collection stored in the equipment maintenance database and corresponding to the terminal equipment. The equipment maintenance management system according to claim 4, wherein: when the fault handling data indicates that the terminal device has been replaced with another terminal device, when a third mobile device is directed to the repair application webpage, When the repair information about the terminal device generated by the manual operation of the repair report input interface is sent to the web server, the robot process automation module of the web server executes the predetermined registration procedure, so that it will be added as an addition The completion information of the historical completion information is recorded in the equipment maintenance database stored in the equipment maintenance database and corresponding to the equipment maintenance information collection of the terminal equipment, where the completion information includes the equipment serial number of the terminal equipment and the maintenance of the terminal equipment period. The equipment maintenance management system according to claim 5, wherein the management server further includes an analysis module for analyzing the equipment maintenance stored in the equipment maintenance database and corresponding to the terminal equipment Information Concentration All the information of the terminal equipment to obtain the analysis results including the service life of the terminal equipment, the cumulative number of repairs, the average repair period and all historical businesses.

Images