TW202111626A - Equipment maintenance application management method and system capable of significantly reducing the labor cost in maintaining equipment maintenance database - Google Patents

Abstract

The invention provides an equipment maintenance application management method and system suitable for merchants' terminal devices, in which, after a mobile device is guided to an equipment maintenance application webpage generated by a webpage server through scanning a two-dimensional bar code provided by the terminal device and provided with the uniform resource locator (URL) of the webpage server, maintenance application information is recorded by using a robotic process automation method in an equipment maintenance information set corresponding to the terminal device stored in the equipment maintenance database when a management server determines that the merchant information and the equipment code contained in the maintenance application information generated by the maintenance application input interface of the maintenance application webpage from the webpage server exist in the equipment maintenance database.

Description

Equipment repair management method and system

The present invention relates to the repair processing of terminal equipment, in particular to a method and system for managing equipment repairs.

The current equipment repair procedure is usually completed by manually logging in a repair registration webpage provided by a repair reporting system or a voice login webpage to input related repair information. For repairers, it is necessary to obtain the correct URL of the repair report system first, then log in to the relevant repair registration webpage and enter the relevant repair information one by one, which makes people feel quite inconvenient.

In addition, how to further effectively analyze and utilize all the information registered in the repair reporting system is indeed one of the current important research and development topics, and it has also become a goal that needs to be improved in related fields.

Therefore, an object of the present invention is to provide a method for managing equipment repairs, which can overcome at least one shortcoming of the prior art.

Therefore, the device repair management method provided by the present invention is applicable to a terminal device installed in a merchant, and uses a web server, a management server, and a storage of multiple devices corresponding to multiple terminal devices. The equipment maintenance database of the maintenance information collection is implemented. Each equipment maintenance information set includes the activation date of the corresponding terminal equipment, equipment serial number, historical merchant information, historical repair information, historical return information, and historical completion information. The terminal device can provide a two-dimensional bar code containing at least the URL of the web server. The equipment repair management method includes the following steps: (A) at least one repair application web page corresponding to the terminal device is generated by the web server, the repair application web page includes a repair application input interface associated with the terminal device; (B) ) When a first mobile device connects to the web server by scanning the two-dimensional bar code provided by the terminal device, the first mobile device is directed to the repair application web page through the web server; (C) borrow From the web server, when the repair application information is obtained through the repair input interface of the repair application page, the repair information is sent to the management server, where the repair information includes business information about the merchant and information about the terminal The equipment code of the equipment, the date and time data of the repair report, the contact information of the repairer, and the fault category data; and (D) through the management server, the repair information contained in the repair information from the web server is determined When the merchant information and the equipment code exist in the equipment maintenance database, use the robot process automation method to record the repair information as a new piece of historical repair information into the equipment maintenance information stored in the equipment maintenance database A collection of equipment maintenance information corresponding to the terminal equipment.

Therefore, another objective of the present invention is to provide an equipment repair management system that can overcome at least one shortcoming of the prior art.

Therefore, the equipment repair management system provided by the present invention is applicable to a terminal device installed in a merchant, and the terminal device can provide a two-dimensional bar code containing at least a URL of a web server. The equipment repair management system includes the web server, a management server, and an equipment repair database. The web server generates at least a repair application web page corresponding to the terminal device, and the repair application web page includes a repair application input interface associated with the terminal device. The management server is connected to the web server, and includes a robot flow automation module used to execute a predetermined registration procedure, and a determination module used to perform data comparison processing. The equipment maintenance database is connected to the management server and stores multiple equipment maintenance information sets corresponding to multiple terminal devices. Each equipment maintenance information set includes the activation date of the corresponding terminal equipment, equipment serial number, historical merchant data, Historical repair information, historical return information, and historical repair information.

When a first mobile device connects to the web server by scanning the two-dimensional barcode provided by the terminal device, the web server directs the first mobile device to the repair application web page.

When the web server obtains repair information through the repair application input interface of the repair application page, the web server sends the repair information to the management server, where the repair information includes business information about the merchant, The equipment code of the terminal equipment, the date and time information of the repair report, the contact information of the relevant repairer, and the fault category information.

When the determination module of the management server determines that the merchant information and the equipment code contained in the repair information from the web server exist in the equipment repair database, the robot process automation module executes the reservation The registration procedure is used to record the repair information as a piece of newly added historical repair information to the equipment repair information sets stored in the equipment repair database. One of the equipment repair information sets corresponds to the equipment repair information set of the terminal equipment.

The effect of the present invention is that repair applicants and repairers can easily log in to the repair application webpage and the repair report webpage provided by the web server by scanning the two-dimensional bar code. In addition, the management server uses robotic process automation technology to not only automatically record relevant information in the equipment maintenance database, thereby greatly reducing the labor costs spent on the maintenance of the equipment maintenance database, but also to further analyze the equipment maintenance The information stored in the database can be used to obtain reference information for subsequent equipment evaluation and equipment procurement.

Before the present invention is described in detail, it should be noted that in the following description, similar elements are denoted by the same numbers.

Referring to FIG. 1, the equipment repair management system 100 of the illustrated embodiment of the present invention is applicable to a terminal device (not shown) installed in a merchant, for example, a terminal device used for payment transaction processing. In this embodiment, the equipment repair management system 100 includes a web server 1, a management server 2, and an equipment repair database 3. The terminal device can usually execute a pre-installed application to display, for example, a two-dimensional bar code (such as QR Code) containing at least the URL of the web server 1, or a two-dimensional bar code (eg, QR Code) can be attached to the outside of it. Labels or stickers for dimensional barcodes. However, in other embodiments, the two-dimensional barcode not only contains the URL of the web server 1, but may also contain, for example, a device code representing the device type of the terminal device.

In this embodiment, the web server 1 generates a repair application web page and a repair report web page corresponding to the terminal device. In this embodiment, the repair application webpage is a mobile web page, and includes a repair input interface associated with the terminal device, and the repair output interface includes, for example, multiple fields, such as "merchant code" and "merchant system". "Edit", "Business Name", "Equipment Code", "Date and Time", "Respondent", "Contact Information", "Failure Type", "Remarks", "Equipment Completed", etc., but not limited to this, and Once repaired, return option. In this embodiment, the completion report webpage is a mobile version webpage, and includes a report input interface related to the terminal device, and the report input interface includes multiple fields, such as "merchant code", "merchant editor" "", "Business Name", "Equipment Code", "Attendance Method", "Date and Time", "Troubleshooting", "Remarks", etc., but not limited to this. In particular, when the repair report option of the repair report output interface is selected, the web server provides the repair report webpage once. It is worth noting that in other embodiments, the web server 1 can also generate repair application web pages and repair report web pages associated with other different types of terminal devices.

The management server 2 is connected to the web server 1 via a communication network (not shown), and includes a Robotic Process Automation (RPA) module 21 (hereinafter referred to as RPA) for executing predetermined registration procedures Module), a determination module 22 for performing data comparison processing, and an analysis module 23 for analyzing big data.

The maintenance equipment database 3 is connected to the management server 2 and stores multiple equipment maintenance information sets corresponding to multiple terminal devices. As shown in Figure 2, each equipment maintenance information set includes, for example, the activation date of the corresponding terminal equipment, the property number, the equipment serial number, historical merchant information (ie, the merchant information of all merchants who have used the corresponding terminal equipment), and historical repair requests Information, historical return information, and historical completion information, but not limited to this.

Hereinafter, referring to FIG. 1 and FIG. 3 to illustrate how the equipment repair management system 100 combines with a first mobile device 200 to execute a repair application procedure when the terminal equipment fails. In this case, the first mobile device 200 is, for example, a smart phone or a tablet held by the merchant (which is regarded as a repairer). The repair application procedure includes the following steps S301~S310.

When the first mobile device 200 connects to the web server 1 according to the URL obtained by scanning the two-dimensional barcode provided by the terminal device (step S301), the online banking server 1 directs the first mobile device 200 Go to the repair application webpage (step S302). In this case, the browser of the first mobile device 200 will display the repair application webpage provided by the web server 1, so that the displayed repair input interface can be operated by the repairer.

Then, in step S303, the first mobile device 200 transmits the repair information generated by the repairer's operations on the repair input interface (such as typing or inputting data corresponding to all fields of the repair input interface) to The web server 1. Therefore, the web server 1 obtains the repair report information through the repair report input interface. In this embodiment, the repair request information includes, for example, business information about the merchant (for example, including the merchant's merchant code, merchant compilation, merchant name, etc.), the device code of the terminal device, and repair date and time data (for example, including the repair request). The date and time at the time), the name of the person who reported the repair, the contact information of the person who reported the repair (e.g., including the contact number and available time), fault category data (e.g., including the reason for the simple classification of the fault), and remarks (e.g., including remark text) Content and/or upload image files).

After that, in step S304, the web server 1 sends the repair report information from the first mobile device 200 to the management server 2.

Then, in step 305, the determination module 22 of the management server 2 determines whether the merchant information and the equipment code contained in the repair information from the web server 1 exist in the equipment repair database 3. If the determination result is affirmative (this means that the terminal device belongs to the managed device), the process proceeds to step S308. Otherwise, the management server 2 sends an error notification to the web server 1 (step 306), and the web server 1 responds to the error notification and sends an application failure message to the first mobile device 200 (step 306). 307), to notify the declarant to re-execute the input operation, for example.

In step S308, the RPA module 21 of the management server 2 executes the predetermined registration procedure to record the repair information as a piece of newly added historical repair information to the equipment repairs stored in the equipment repair database 3. One of the information sets corresponds to the equipment maintenance information set of the terminal device. After logging in, the management server 2 sends an application success notification to the web server 1 (step S309). Then, the web server 1 sends the application success notification to the first mobile device 200 (step S310). At this point, the repair application procedure is complete. In this case, for the repair manufacturer of the terminal equipment, an application for repair is established.

Hereinafter, referring to FIGS. 1 and 4, an example will be given to illustrate how the equipment maintenance management system 100 is combined with a second mobile device 300 when a repairer dispatched by the repair manufacturer of the terminal equipment to the merchant completes the repair application. To perform a repair report procedure. In this case, the second mobile device 300 is, for example, a smartphone or a tablet computer owned by the repairer. It is worth noting that the repair result of this repair application may be that the terminal device’s fault has been successfully eliminated, or when the terminal device cannot be rectified, the (faulty) terminal device may be replaced with another one that works normally. The operating terminal device is replaced (it can also provide the two-dimensional bar code). The repair report procedure includes the following steps S401 to S410.

Similar to steps S301 and S302 in the above-mentioned repair application procedure, when the second mobile device 300 connects to the web server 1 according to the URL obtained by scanning the two-dimensional barcode provided by the terminal device (step S401) , The online banking server 1 directs the second mobile device 300 to the repair application webpage (step S402). In this case, the browser of the second mobile device 300 will display the repair application webpage provided by the web server 1.

Then, in step S403, the second mobile device 300 transmits the selection input generated by the repairer on the repair report option of the repair report input interface to the web server 1. Then, the web server 1 redirects the two mobile devices 300 to the repair report web page in response to the selection input (step S404). In this case, the browser of the second mobile device 300 displays the repair report webpage provided by the web server 1, so that the displayed report input interface can be operated by the repairer.

After that, in step S405, the second mobile device 300 sends the report information generated by the repairer's operation on the report input interface (such as typing in data corresponding to all fields of the report input interface) to the webpage Server 1. Therefore, the web server 1 obtains the repair information through the report input interface. In this embodiment, the report information includes, for example, the merchant information about the merchant (for example, including the merchant code, the merchant editor, the merchant name, etc.), the equipment code of the terminal device, the attendance method of the repairer, and the completion. Repair date and time data (for example, including the repairer’s response time, the repairer’s total repair time, the date and time when the repair is completed, etc.), troubleshooting data and remarks, etc., but not limited to this. It should be noted that in the case that the terminal device's fault condition is successfully eliminated, the fault handling data only contains the fault condition description and handling method; and in the case that the terminal device's fault situation cannot be successfully eliminated, the fault handling data Not only includes the description of the fault condition and the handling method, but also the new property number and the new equipment serial number of another terminal device to be replaced (when used, it is usually the replacement method of the spare equipment of the same model, so the equipment code will not change) .

Then, in step S406, the web server 1 sends the report information from the first mobile device 200 to the management server 2.

Then, in step 407, the determination module 22 of the management server 2 determines whether the merchant information and the device code contained in the report information from the web server 1 respectively match the record of step S308 in FIG. 3 The merchant information and the equipment code contained in the repair report information in the equipment repair database 3. If the determination result is affirmative (which means that the terminal device has indeed applied for repair), the process proceeds to step S410. Otherwise, the management server 2 sends an error notification to the web server 1 (step 408), and the web server 1 responds to the error notification and sends a report failure message to the second mobile device 200 (step 408). 409), to notify the repairer to re-execute the input operation, for example.

Finally, in step S410, the RPA module 21 of the management server 2 executes the predetermined registration procedure to record the report information as a piece of newly added historical report information in the equipment maintenance database 3 One of the equipment maintenance information sets corresponds to the equipment maintenance information set of the terminal device. After logging in, the management server 2 sends a report success notification to the web server 1 (step S411). Then, the web server 1 sends the report success notification to the second mobile device 300 (step S412). At this point, the repair report procedure is completed.

If the repairer is unable to successfully eliminate the fault condition of the terminal device, the replaced terminal device that is faulty will be sent to the repair manufacturer for overhaul.

Hereinafter, referring to Figs. 1 and 5 to illustrate by way of example, when a maintenance person completes the (faulty) maintenance of the terminal device, how the equipment repair management system 100 combines with a third mobile device held by the maintenance person 400 to perform an equipment completion procedure. It is worth noting that the result of this overhaul may be that the terminal device was successfully repaired, or the terminal device was scrapped because it could not be repaired. The equipment completion procedure includes the following steps S501~S508.

Similar to steps S301 and S302 in the above-mentioned repair application procedure, when the third mobile device 400 connects to the web server 1 according to the URL obtained by scanning the two-dimensional barcode provided by the terminal device (step S501) , The online banking server 1 directs the third mobile device 400 to the repair application webpage (step S502). In this case, the browser of the third mobile device 200 will display the repair application webpage provided by the web server 1, so that the displayed repair input interface can be operated by the repairer.

Then, in step S503, the third mobile device 200 transmits to the repair information generated by the repairer's operation on the repair input interface (for example, keying in data corresponding to a part of the repair input interface) Web server 1. Therefore, the web server 1 obtains the repair completion information through the repair report input interface. In this embodiment, the repair information includes, for example, the merchant information about the merchant (for example, including the merchant code, merchant editor, merchant name, etc.), the device code of the terminal device, and the device code corresponding to the "equipment repair "" field equipment repair data (for example, including the terminal equipment's property number, equipment serial number, inspection period, inspection results, etc.).

After that, in step S504, the web server 1 transmits the completion information from the third mobile device 400 to the management server 2.

In step S505, the RPA module 21 of the management server 2 executes the predetermined registration procedure to record the completion information as a piece of newly added historical completion information to the equipment maintenance database 3 One of the equipment maintenance information sets corresponds to the equipment maintenance information set of the terminal device. After logging in, the management server 2 sends a login success notification to the web server 1 (step S506). Then, the web server 1 transmits the login success notification to the third mobile device 400 (step S507). At this point, the repair procedure for the equipment has been completed.

In addition, the analysis module 23 of the management server 2 can further analyze all the information in the equipment maintenance information set stored in the equipment maintenance database 3 and corresponding to the (faulty) terminal equipment to obtain The service life of the terminal equipment, the cumulative number of repairs, the average repair period, and all historical merchants are used as the basis for the equipment managers to consider when purchasing and evaluating the equipment.

In summary, repair applicants, repairers, and overhaulers can easily log in to the repair application webpage and repair report webpage provided by the web server 1 by scanning the two-dimensional bar code. In addition, the management server 2 uses robotic process automation technology to not only automatically record relevant information in the equipment maintenance database 3, thereby greatly reducing the labor cost spent on the maintenance of the equipment maintenance database 3, but also allows further analysis The information stored in the equipment maintenance database 3 can be used to obtain reference information for subsequent equipment evaluation and equipment procurement. Therefore, it can indeed achieve the purpose of the invention.

However, the above are only examples of the present invention. When the scope of implementation of the present invention cannot be limited by this, all simple equivalent changes and modifications made in accordance with the scope of the patent application of the present invention and the content of the patent specification still belong to This invention patent covers the scope.

100: Equipment Repair Management System 1: web server 2: Management server 21: Robotic process automation module 22: Judgment module 23: Analysis Module 3: Equipment maintenance database 200: The first mobile device 300: Second mobile device 400: Third mobile device S301~S310: steps S401~S412: steps S501~S507 steps

Other features and effects of the present invention will be clearly presented in the embodiments with reference to the drawings, in which: Fig. 1 is a block diagram exemplarily showing an equipment repair management system according to an embodiment of the present invention; 2 is a schematic diagram illustrating the information content contained in each equipment maintenance information set stored in an equipment maintenance database in this embodiment; FIG. 3 is a flowchart illustrating how the embodiment combines with a first mobile device to execute a repair application procedure; FIG. 4 is a flowchart illustrating how the embodiment combines with a second mobile device to perform a repair report procedure; and FIG. 5 is a flowchart illustrating how the embodiment combines with a third mobile device to perform an equipment completion procedure.

100: Equipment Repair Management System

1: web server

2: Management server

21: Robotic process automation module

22: Judgment module

23: Analysis Module

3: Equipment maintenance database

200: The first mobile device

300: Second mobile device

400: Third mobile device

Claims (10)

An equipment repair management method, which is suitable for a terminal equipment installed in a merchant and using a web server, a management server, and equipment maintenance data storing a plurality of equipment maintenance information sets corresponding to a plurality of terminal equipments respectively Each equipment maintenance information set includes the activation date of the corresponding terminal equipment, equipment serial number, historical merchant information, historical repair information, historical report information, and historical completion information. The terminal equipment can provide a web server containing at least the The two-dimensional bar code of the link URL, the equipment repair management method includes the following steps: (A) At least a repair application webpage corresponding to the terminal device is generated by the web server, and the repair application webpage includes a repair application input interface associated with the terminal device; (B) When a first mobile device connects to the web server by scanning the two-dimensional bar code provided by the terminal device, the first mobile device is directed to the repair application web page through the web server; (C) With the web server, when the repair application information is obtained through the repair application input interface of the repair application page, the repair information is sent to the management server, where the repair information includes business information about the merchant, Information about the equipment code of the terminal equipment, date and time information of the repair report, contact information of the relevant repairer, and information on the type of failure; and (D) With the management server, when it is determined that the business information and the equipment code contained in the repair report information from the web server are in the equipment repair database, the robot process automation method will be used as a sum The newly added historical repair information is recorded in the equipment repair information set stored in the equipment repair database. One of the equipment repair information sets corresponds to the equipment repair information set of the terminal equipment. The equipment maintenance management method according to claim 1, wherein, in step (A), the web server also generates a repair report page corresponding to the terminal device, and the repair report page includes information related to the terminal device The report input interface of the joint, the repair report input interface contains a repair report option, when the repair report option is selected, the web server provides the repair report page. The equipment maintenance management method according to claim 2, wherein, after step (D), further includes the following steps: (E) When a second mobile device that is directed to the repair application web page sends the selection input generated by the repair report option of the repair report input interface to the web server, through the web server , Redirect the second mobile device to the repair report page; (F) Through the web server, when the report information is obtained through the report input interface of the completion report page, the report information is sent to the management server, where the report information includes the business information and the device code , Date and time data of completion of repair, and troubleshooting data; and (G) With the management server, it is determined that the business information and the equipment code contained in the report information from the web server are matched with the repair report recorded in the equipment repair database in step (D) When the information contains the business information and the equipment code, the report information, which is a piece of newly-added historical report repair information, is recorded in the equipment repair database and stored in the equipment repair database and corresponds to the terminal equipment using the robot process automation method Centralized maintenance information. For the equipment maintenance management method described in claim 3, when the fault handling data indicates that the terminal device has been replaced with another terminal device, after step (G), it further includes the following steps: (H) When a third mobile device that is directed to the repair application web page will be generated by manipulating the repair application input interface and sent to the web server the repair information about the terminal device, through the web server Using the robot process automation method to record the completion information as a piece of newly added historical completion information to the equipment maintenance information collection stored in the equipment maintenance database and corresponding to the terminal equipment, where the completion information includes The equipment serial number of the terminal equipment and the maintenance period of the terminal equipment. The equipment maintenance management method described in claim 4, after step (H), further includes the following steps: (I) Through the management server, analyze all the information stored in the equipment maintenance database and corresponding to the terminal equipment in the equipment maintenance information collection to obtain the service life of the terminal equipment, the cumulative number of repairs, and the average complete repair Period and all historical businesses. An equipment repair management system, which is suitable for a terminal device installed in a merchant. The terminal equipment can provide a two-dimensional bar code containing at least a link URL of a web server. The equipment repair management system includes: The web server generates at least a repair application web page corresponding to the terminal device, and the repair application web page includes a repair application input interface associated with the terminal device; A management server, connected to the web server, and including a robot flow automation module used to execute a predetermined registration procedure, and a determination module used to perform data comparison processing; and An equipment maintenance database, connected to the management server, and stores multiple equipment maintenance information sets corresponding to multiple terminal devices. Each equipment maintenance information set includes the corresponding terminal equipment’s activation date, equipment serial number, and historical merchant data , Historical repair information, historical return information and historical completion information; Wherein, when a first mobile device connects to the web server by scanning the two-dimensional barcode provided by the terminal device, the web server directs the first mobile device to the repair application web page; Wherein, when the web server obtains the repair information through the repair input interface of the repair application webpage, the web server sends the repair information to the management server, where the repair information includes business information about the merchant, Information about the equipment code of the terminal equipment, date and time information of the repair report, contact information of the repairer, and information on the type of failure; Wherein, when the determination module of the management server determines that the merchant data and the equipment code contained in the repair information from the web server exist in the equipment repair database, the robot process automation module executes The predetermined registration procedure is to record the repair information as a piece of newly-added historical repair information to the equipment repair information sets stored in the equipment repair database. One of the equipment repair information sets corresponds to the equipment repair information set of the terminal equipment. The equipment maintenance management system according to claim 6, wherein the web server also generates a repair report page corresponding to the terminal device, the repair report page includes a report input interface associated with the terminal device, the The repair report input interface includes a repair report option. When the repair report option is selected, the web server provides the repair report web page. The equipment maintenance management system according to claim 7, wherein: When a second mobile device that is directed to the repair application webpage sends the selection input generated by the repair report option of the repair application input interface to the web server, the web server performs the second action The device is redirected to the repair report page; When the web server obtains report information through the report input interface of the completed report page, the web server sends the report information to the management server, where the report information includes the business information, the device code, and the end Repair date and time data, and troubleshooting data; and When the determination module of the management server determines that the merchant information and the equipment code contained in the report information from the web server respectively match the repair information contained in the repair information previously recorded in the equipment repair database When the business information and the equipment code are used, the robot process automation module executes the predetermined registration procedure, so as to record the report information as a piece of newly added historical report repair information to the equipment repair database and store it corresponding to the terminal The equipment maintenance information of the equipment is concentrated. The equipment maintenance management system according to claim 8, wherein: when the fault handling data indicates that the terminal device has been replaced with another terminal device, when a third mobile device is directed to the repair application webpage, When the repair information about the terminal device generated by the manual operation of the repair report input interface is sent to the web server, the robot process automation module of the web server executes the predetermined registration procedure, so that it will be added as an addition The completion information of the historical completion information is recorded in the equipment maintenance database stored in the equipment maintenance database and corresponds to the equipment maintenance information collection of the terminal equipment, where the completion information includes the equipment serial number of the terminal equipment and the maintenance of the terminal equipment period. The equipment maintenance management system according to claim 9, wherein the management server further includes an analysis module for analyzing the equipment maintenance stored in the equipment maintenance database and corresponding to the terminal equipment All the information in the information collection to obtain the analysis results including the service life of the terminal equipment, the cumulative number of repairs, the average repair period and all historical merchants.

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