TWI783156B - Auxiliary device and method for receiving customers - Google Patents

Abstract

The auxiliary device for receiving customers of the present invention mainly includes an object database, a recording space, a recording module, a communication module, and a transmission module. The recording module detects and receives browsing events from the user equipment, and stores the object data corresponding to the user code and the object index code in the browsing event into the recording space. Based on the multiple browsing records to which the user code belongs, the sending module concludes that the object index codes in the multiple browsing records have highly overlapping attributes of the object, and at the scheduled time of the visit time in the itinerary Use the communication module to transmit the recommended object list to the receiving device, the recommended object list is at least one object index code related to the object attribute with a high degree of overlap, and at the same time the visiting time in the itinerary has ended, allowing the user device Fill in the house viewing feedback through the communication module, and update the house viewing feedback in the customer database.

Description

Auxiliary device and method for receiving customers

The invention relates to an auxiliary device and method for receiving customers, in particular to a kind of service personnel who can instantly view other recommended objects of the same nature when receiving customers.

In addition to the current channels for real estate sales or leasing through community bulletin boards or physical service stores, real estate websites can provide detailed information on real estate sales or leasing across the country, and can meet individual needs. Therefore, website information technology has become a recent endeavor of real estate companies. The goal of development and development to enhance the competitiveness of real estate players.

In order to improve the convenience of users when using the house purchase website, most house purchase websites will provide the user favorite function. When the user is browsing and looking for house objects, click the "Favorite" button or a similar function button on the object display page To perform collection operations, you can add your favorite objects to your favorites. Thereafter, users can use their favorites to conduct daily review, tracking, comparison or purchase of items they like or are interested in.

In many cases, users can only search for a certain number of objects in a large range first, and then check whether they meet their needs one by one, and include them in the favorites, but the efficiency of finding objects in this way is still too low, and will It takes a lot of time and energy to find objects with the same nature (for example, they are all in Taipei City, and they are close to hospitals, parks, etc.).

However, when the customer is visiting the house, if they can check other similar objects in real time at this optimal time, and at the same time have professional service personnel explain the differences between them, the customer's needs will be more satisfied. However, in many cases, the service personnel have to enter the system to find the current customer among the many customers. It is easy to get the wrong customer, and the customer will wait by the side, which is not professional enough.

For this reason, the applicant invented the "auxiliary device and method for receiving customers" in order to improve the above-mentioned deficiencies in view of the deficiencies of the conventional technology.

In order to overcome the problems existing in the prior art, the present invention provides an auxiliary device and method for receiving customers, which mainly includes an object database, a recording space, a recording module, a communication module, and a transmission module. The auxiliary device for receiving customers of the present invention mainly includes an object database, a recording space, a recording module, a communication module, and a transmission module. The recording module detects and receives browsing events from the user equipment, and stores the object data corresponding to the user code and the object index code in the browsing event into the recording space. Based on the multiple browsing records to which the user code belongs, the sending module concludes that the object index codes in the multiple browsing records have highly overlapping attributes of the object, and at the scheduled time of the visit time in the itinerary Use the communication module to transmit the recommended object list to the receiving device, the recommended object list is at least one object index code related to the object attribute with a high degree of overlap, and at the same time the visiting time in the itinerary has ended, allowing the user device Fill in the house viewing feedback through the communication module, and update the house viewing feedback in the customer database.

The auxiliary device for receiving customers provided by the present invention proposes a method that can summarize other objects with the same nature based on the browsed objects during browsing, In order to quickly find other worth-seeing objects, the user is prevented from spending a lot of time and effort to find these recommended objects.

3‧‧‧Receiving device

10‧‧‧Auxiliary device for receiving customers

101‧‧‧object database

102‧‧‧recording space

103‧‧‧Recording module

104‧‧‧Communication module

105‧‧‧Teleportation Module

106‧‧‧presentation module

107‧‧‧Search Module

108‧‧‧Customer database

5‧‧‧User Equipment

20‧‧‧Operation screen

202‧‧‧First mark button

204‧‧‧Favorite function button

206‧‧‧Favorite button for a single object

208‧‧‧Subscription function button

22‧‧‧display block

The first figure shows a system schematic diagram of a specific embodiment of the auxiliary device for receiving customers proposed by the present invention.

The second figure shows a schematic diagram of the operation screen of the present invention.

The third figure shows another schematic diagram of a specific embodiment of the auxiliary device for receiving customers proposed by the present invention.

The present invention will be further described in detail with the following preferred embodiments and accompanying drawings.

It should be explained first that the communication module 104 is a combination of software and hardware.

Referring to the first figure, it shows a system diagram of a specific embodiment of the auxiliary device for receiving customers proposed by the present invention. The auxiliary device 10 for receiving customers and the object database 101 storing multiple object data can transmit messages to each other through unspecified communication means, and the transmission device 10 that can provide a list of recommended objects includes at least a recording space 102 for receiving information from the user equipment 5 A communication module 104 for user input, a recording module 103 for recording browsing behavior, and a customer database 108.

Each object data in the object database 101 has an object index code and a plurality of object attributes to which the object index code belongs, and the recording space 102 is configured to store a plurality of browsing records, each browsing record is a user code corresponding to the object file index code. Among them, the object attributes include the abbreviation, price, community name, address, floor, building registration area, land registration area, unit price per unit area, type, layout, age, parking space, seat orientation, elevator, etc. selected from the real estate object. , management fees, layout plans, and living functions. Each object attribute among the plurality of object attributes has a priority, and the higher the priority, the higher the priority will be to compare the highly overlapped ones, which will affect the objects presented in the recommended object list. The customer database 108 stores customer information related to multiple customers, wherein the customer information includes customer attributes and at least one itinerary respectively corresponding to these customers, wherein the itinerary includes at least one object and relative visit time, View house feedback.

The user equipment 5 communicates data with the auxiliary device 10 provided by the present invention for receiving customers through the Internet. Specifically, the presentation module 106 transmits the screen to be presented to the user equipment through the communication module 104 for presentation, and the information input by the user in the various screens presented by the presentation module 106 is provided by the communication module 104 receives and further transmits the information to related modules, as shown in the third figure, but this does not mean that the auxiliary device 10 for receiving customers mentioned in the present invention must include the presentation module 106 . The aforementioned user equipment 5 may be a desktop computer, a notebook computer, a tablet computer, or a smart phone.

In simple terms, based on the multiple browsing records to which the specific user code belongs, the transmission module 105 concludes that the object index codes in the multiple browsing records have highly overlapping attributes of the object, and the visit in the itinerary When the time is predetermined (for example, 30 minutes ahead or 30 minutes behind), the communication module 104 is used to transmit the list of recommended objects to the receiving device 3 (or to the user equipment 5). Since the recommended object list is at least one object index code related to the highly overlapping attribute of the object, for example, the service personnel who use the receiving device 3 can instantly grasp the possible other preferences of the current customer. Well, without panic, without special inquiries, and without making mistakes, you can timely propose the differences between other similar objects and the house objects you are currently visiting, so that customers can feel exclusive services and improve their favorability. At the same time, the visit time has ended in the itinerary, allowing the user device 5 to fill in the house inspection feedback through the communication module 104, and update the house inspection feedback in the customer database 108, and can be used as a transmission module Group 105 is an opportunity to learn the judgment rules when summarizing the attributes of the object with a high degree of overlap, so as to improve the accuracy.

In order to avoid that the visiting time in the itinerary has been changed without notifying the system, resulting in errors, when the transmission module 105 sends the list of recommended objects, in addition to the scheduled time before the visiting time, the location of the receiving device 3 will also be considered. within a predetermined range of the location of the object in the itinerary.

The above-mentioned browsing records mainly record the user's operation process by the system, that is to say, when the user uses the user equipment 5 to browse the objects provided by the system to view the website, the recording module 103 will detect and receive the browsing information from the client device. event. Since the browsing event includes the user code and the object index code, the object data corresponding to the user code and the object index code in the browsing event can be stored in the recording space 102 . As long as the collected browsing events reach a certain level and a meaningful list of recommended objects can be produced, the transmission module 105 summarizes the multiple browsing records in the multiple browsing records based on the user code. The object index code has the highly overlapping attribute of the object, and uses the communication module to transmit the recommended object list to the client device 20 to which the user code belongs. Wherein, the recommended object list is at least one object index code related to the object attribute with a high degree of overlap.

Please refer to the second figure, when the user utilizes the user device 5 to browse the system When viewing the website with the provided object, the search result input by the user will be listed on the user device 5, and as long as the user clicks on a certain object, he will trigger a browsing event, so that the recording module 103 will include the browsing event in the The object data corresponding to the user code and the object index code are stored in the recording space 102 .

Since each object data in the database 101 has an object index code and a plurality of object attributes to which the object index code belongs, the transmission module 105 can utilize the object index code stored in each browsing record in the record space 102 , look up the multiple object attributes to which the object index code belongs, and then summarize the object index codes in the multiple browsing records, and the object attributes with a high degree of overlap. For example, if the user frequently and repeatedly browses the building objects in the same area, the transmission module 105 determines that the user has a high interest in the building objects in the specific area, and will not view the building objects in the specific area. The building object is listed as the attribute of the object with a high degree of overlap, and it is included in the list of recommended objects, such as the display block 22 guessed that you will like it in the second picture. However, since the number of objects that can be included in the list of recommended objects is limited, for example, 3, as long as there are too many building objects in a specific area, the transmission module 105 will need to further screen. That is, expand more attributes of the object to find highly overlapping objects. For example, in addition to building objects in the same area, users often browse objects with nearby parks, hospitals, and MRT stations, etc. .

However, in order to make the objects included in the recommended object list closer to the user's expectations, each object attribute among the plurality of object attributes has a priority, and the higher the priority, the higher the priority will be compared. In other words, for example, if the user frequently clicks on objects with parks and hospitals in the list of recommended objects, but without MRT stations, Even if the object attribute of the object index code in multiple browsing records often appears the object attribute of the MRT station, the priority of the object attribute of the MRT station will also be reduced, and the possibility of being included in the recommended object list in the future will also increase. reduce. Below, how to list the search results input by the user on the user device 5 will be further explained.

Referring to the third figure, it shows another system schematic diagram of a specific embodiment of the auxiliary device for receiving customers proposed by the present invention. The auxiliary device 10 for receiving customers and the object database 101 storing multiple object data can transmit messages to each other through unspecified communication means, and the transmission device 10 that can provide a list of recommended objects includes at least a recording space 102 for receiving information from the user equipment 5 A communication module 104 for user input, a search module 107 for searching and comparing object data in the database 101, a presentation module 106 for presenting various screens, and a recording module 103 for recording browsing behaviors .

The search condition is entered through the search screen 20 presented by the presentation module 106 , and the input method can be by using a menu to click or typing through a keyboard. The communication module 104 receives the search condition from the user equipment 5 through the Internet, and sends the search condition to the search module 107 . The search module 107 compares the search condition with the plurality of object data in the database 101 to generate a search result, the search result includes a plurality of expected object data matching the search condition and a plurality of object indexes corresponding to the plurality of expected object data Code, each expected object data corresponds to a unique object index code. In a preferred embodiment, each object has an object number that is not repeated with other objects as its unique object index code.

For example, when the user enters the search condition "New Taipei City, Yonghe District and residences between 8 million and 12 million" through the search screen 20, and presses the search button to send the search Event, the search module 107 receives a search event including the aforementioned search condition, and compares the search condition with multiple object data in the database 101 to generate a search result. As shown in the second figure, the display module 106 presents a plurality of expected object data matching the search condition through the operation screen in a system default order, a first mark button 202 corresponding to each expected object data, and a user A collection function button 204 for storing the marked object. Users can mark the house object data they are interested in through the operation screen (usually, the user will mark multiple house object data), and click the favorite function button 204 to collect all the marked objects at the same time material. When the favorite function button 204 is activated, a favorite event will be sent out. The favorite event includes the basic information of the marked object data. The basic information includes at least the object index code of the marked object data, and may also include, for example, the time of collection, the object name, object address, etc. The user can also click the favorite button 206 for a single object to trigger a favorite event of a single object.

The recording module 103 detects whether there is a collection event at any time. When the recording module 103 detects the collection event and receives it, it simultaneously collects the basic information of several object data in the collection event to the corresponding user. In a recording space 102 of the website, when the user logs in to the website, he can check the collected objects in the recording space 102 . Each user's record space 102 can be set in the database 101 or independent of the database 101, and can also be in the form of an object index code list or list. For ease of description, the term "favorite" is used hereinafter to represent each user's specific recording space 102 or favorite list. For users who need to quickly collect a large amount of house object information, the system that can collect multiple object data at the same time is quite attractive to them. Even, as shown in the second figure, the user can check the "Select All" button so that all the object data searched by specific search criteria can be collected at one time. Save the number to favorites.

After the user enters the search condition "New Taipei City, Yonghe District and houses between 8 million and 12 million" through the search screen 20, if the user cannot find the object of interest from the currently displayed object data, he can press the search button Subscription function button 208 in the operation screen that will appear later, and let the system help to track. When the subscription function button 208 is activated, a subscription event will be sent, and the subscription event at least includes the search condition "New Taipei City, Yonghe District, and residences between 8 million and 12 million". The recording module 103 detects whether a subscription event is generated at any time. When the recording module 103 detects and receives the subscription event, it can execute a subscription procedure in response to the subscription event.

The present invention is disclosed with reference to the above-mentioned preferred embodiments and examples, and readers should understand that these examples are for illustration rather than limitation. Those who are familiar with this technology can make various combinations and modifications without departing from the spirit and scope of the present invention, which should still fall within the scope of the patent of the present invention.

3‧‧‧Receiving device

10‧‧‧Auxiliary device for receiving customers

101‧‧‧object database

102‧‧‧recording space

103‧‧‧Recording module

104‧‧‧Communication module

105‧‧‧Teleportation Module

108‧‧‧Customer database

5‧‧‧User Equipment

Claims (9)

An auxiliary device for receiving customers, comprising: an object database storing multiple object data, each object data has an object index code and a plurality of object attributes to which the object index code belongs, and the object attribute includes at least one object location location; a recording space configured to store a plurality of browsing records, each browsing record is an index code of the object corresponding to a user code; a recording module is coupled to the object database and the recording space, and used to detect and receive a browsing event from a user device, the browsing event includes the user code and the object index code, so as to store the object data corresponding to the user code and the object index code in the browsing event Into the record space; a communication module; and a customer database for storing customer data related to multiple customers, wherein the customer data includes a customer attribute and at least one itinerary respectively corresponding to the customers, wherein The itinerary includes at least one object and a corresponding visit time, house viewing feedback; a transmission module, coupled to the communication module, the recording space, and the customer database, configured to be based on the user code. multiple browsing records, and sum up the object index code in the multiple browsing records, which has highly overlapping attributes of the object, and use the communication module to transmit at a predetermined time of the visit time in the itinerary A recommended object list to a receiving device, the recommended object list is at least one object index code related to the attribute of the object with a high degree of overlap, and the visit time in the itinerary The period has ended, allowing the user device to fill in the house inspection feedback through the communication module, and update the house inspection feedback in the customer database. The auxiliary device for receiving customers as described in item 1 of the scope of the patent application, wherein the property of the object includes the abbreviation, price, community name, address, floor, building registration area, land registration area, unit price per unit area selected from the real estate object , type, pattern, house age, parking space, orientation, elevator, management fee, pattern, living functions. As for the auxiliary device for receiving customers described in item 2 of the scope of the patent application, each of the plurality of object attributes has a priority, and the higher the priority, the higher the priority will be compared. The auxiliary device for receiving customers as described in item 1 of the scope of the patent application further includes: a search module configured to receive a search condition, compare the search condition with the plurality of object data in the database, and generate the same The plurality of expected object data matching the search condition and the plurality of object index codes corresponding to the plurality of expected object data, wherein the search condition is received from the user equipment through the communication module. The auxiliary device for receiving customers as described in item 4 of the scope of the patent application, wherein the user equipment further includes: a presentation module configured to respectively present codes belonging to the user through an operation screen, and which match the search criteria A plurality of expected object data, a first mark button corresponding to each expected object data, and a collection function button used to collect the object index code corresponding to the marked desired object data, wherein when the collection function button is activated, it will send A favorite event. An auxiliary method of receiving customers, comprising: Detecting and receiving a browsing event from a user device, the browsing event includes a user code and an object index code, so as to store an object data corresponding to the user code and the object index code in the browsing event to A recording space, the recording space stores a plurality of browsing records, each browsing record corresponds to the object index code corresponding to a user code, and the object data has an object index code and the plural number to which the object index code belongs An object attribute, the object attribute includes at least one object location; based on the plurality of browsing records to which the user code belongs, the index code of the object in the plurality of browsing records is summarized, and the object attribute has a high degree of overlap; Transmitting a recommended object list to a receiving device within a predetermined time of a visit time in an itinerary, the recommended object list is at least one object index code related to the attribute of the object with a high degree of overlap; wherein, in the itinerary The visiting time is over, and the user device is allowed to fill in the house viewing feedback. The auxiliary method for receiving customers as described in item 6 of the scope of the patent application, wherein the property of the object includes the abbreviation, price, community name, address, floor, building registration area, land registration area, unit price per unit area selected from the real estate object , type, pattern, house age, parking space, orientation, elevator, management fee, pattern, living functions. In the auxiliary method for receiving customers described in item 7 of the scope of the patent application, each of the plurality of object attributes has a priority, and the higher the priority, the more highly overlapped it will be. The auxiliary method for receiving customers as described in item 8 of the scope of the patent application, wherein the user equipment further includes: A plurality of expected object data belonging to the user code and matching the search condition, a first marking button corresponding to each expected object data, and a button corresponding to the marked expected object data are presented through an operation screen. A favorite function button of the object index code, wherein a favorite event will be sent when the favorite function button is activated.

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