TWI612491B - Water heater service system and service method thereof - Google Patents

Abstract

The present invention provides a water heater service system for a server to service a user terminal, including a water heater at the user end and a server device at the server end. The water heater comprises a water heater host and a temperature controller, and the temperature controller has a wireless transmission module. The server device is optionally located within the wireless signal transmission distance sent by the wireless transmission module and optionally communicatively coupled to the wireless transmission module, and then communicatively coupled to the water heater host. The server device is equipped with a server-side information module, and the server-side information module has a visual service interface. When the server device establishes a communication link to the wireless transmission module, the water heater grants the server device the permission to set the water heater and the status information of the water heater through the visual service interface, thereby displaying the state of the water heater through the visual service interface. Information on the user side of the service action. The invention further provides a water heater service method.

Description

Water heater service system and service method thereof

The invention relates to a service system and a service method thereof, in particular to a water heater service system and a service method thereof.

According to the current, most of the temperature controllers for water heaters on the market are two-wire thermostats, and most of the LCD display modules limited by the thermostat can only display one set of data, and cannot display all status data at the same time. It is quite inconvenient for the service personnel to observe all the state data of the water heater while performing the service action, such as repairing or maintaining the water heater. Moreover, the existing water heaters are mostly installed on the balcony for the sake of safety, so that the service personnel must always go to the balcony to observe the operation state of the water heater, and then run back to the bathroom to observe the water outlet state of the faucet, causing inconvenience to the service personnel and wasting service. The time of personnel and users.

The reason is that the present inventors have felt that the above problems can be improved, and that the present invention has been deliberately studied and used in conjunction with the theory, and a present invention which is reasonable in design and effective in improving the above problems has been proposed.

The object of the present invention is to provide a water heater service system and a service method thereof, which can facilitate service personnel to perform service actions, thereby saving time for service personnel and users.

In order to achieve the above description, the present invention provides a water heater service system for a server to service a user terminal. The water heater service system includes: a water heater located at the user end, and the water heater comprises: a water heater host And a thermostat, and the thermostat has a temperature control module, a function button module, and a display a module, and a wireless transmission module, the temperature control module is coupled to the water heater host, the function button module is coupled to the temperature control module, and the display module is coupled to the temperature control module, The wireless transmission module is coupled to the temperature control module; and a server device located at the server, and the server device is optionally located within a wireless signal transmission distance sent by the wireless transmission module and optionally The communication is connected to the wireless transmission module, and the communication is connected to the water heater host, and the server device is provided with a server information module, and the server information module has a visual service interface; wherein the server is When the device is connected to the wireless transmission module, the water heater grants the server device permission to set the authority of the water heater and display the status information of the water heater through the visualization service interface, thereby displaying the content through the visualization service interface. The status information of the water heater is used to service the user terminal.

In order to achieve the above description, the present invention further provides a water heater service method, which is applicable to a water heater service system for a server to service a user terminal, and the water heater service system includes a water heater and a service at the user end. The service device of the terminal and the service host of a remote end, the water heater service method comprises the following steps: a connecting step of establishing a wireless communication link between the water heater of the user end and the server device of the server; a step of wirelessly transmitting status information of the water heater of the user to the server device of the server; displaying a step of displaying status information of the water heater of the user terminal through the server device of the server; a detecting step, according to the displayed The status information of the water heater of the user end detects the water heater of the user end, and accordingly acts to serve the user end. An uploading step, uploading, by the server device of the server, status information of the water heater of the user terminal to the remote service host; and a returning step, transmitting a message to the user terminal through the remote service host a device.

According to the above description, the water heater service system and the service method thereof are selectively located in the wireless signal transmission distance of the wireless transmission module through the server device and are selectively communicatively coupled to the wireless transmission module, thereby being communicatively coupled to Water heater host, and when the server device has established communication to connect to the wireless transmission module, the water heater Granting the server device permission to set the water heater and display the status information of the water heater through the visual service interface, so that the service personnel can wirelessly set the status information of the water heater and the receiving water heater to perform the service action, so that the service personnel do not have to run as usual Go to the balcony to observe the operation status of the water heater, then go back to the bathroom to observe the water outlet status of the faucet, and observe the operation status of the water heater and the water outlet status of the faucet in the bathroom at the same time, so as to avoid the inconvenience that the traditional must run on both sides. , thereby saving the time of service personnel and users.

A‧‧‧Client

100‧‧‧Water heater

110‧‧‧Water heater host

111‧‧‧Master circuit

112‧‧‧Detector

120‧‧‧ thermostat

121‧‧‧temperature control module

122‧‧‧ function button module

123‧‧‧Display module

124‧‧‧Wireless Transmission Module

B‧‧‧Server

200‧‧‧ server device

210‧‧‧Server Information Module

211‧‧‧Visual Service Interface

C‧‧‧Remote

300‧‧‧ service host

310‧‧‧Service Database

1 is a schematic structural view of a water heater service system of the present invention.

2 is a schematic structural diagram of a user end of a water heater service system according to the present invention.

FIG. 3 is a schematic diagram showing the detailed structure of the user end of the water heater service system of the present invention.

4 is a schematic structural diagram of a server end of a water heater service system of the present invention.

FIG. 5 is a schematic structural diagram of a remote end of a water heater service system according to the present invention.

6 is a flow chart of a method of a water heater service system of the present invention.

Referring to FIG. 1 to FIG. 5, an embodiment of the present invention provides a water heater service system for a server to perform a service to a client. As shown in FIG. 1, the water heater service system basically includes a water heater 100 located at the customer terminal A, and a server device 200 located at the server B. Further, a communication link can be established between the water heater 100 of the client A and the server device 200 of the server B through a specific wireless communication protocol, and the server device 200 can be located at a wireless signal sent by the water heater 100. Within the scope. Preferably, the water heater service system of this embodiment may further include a service host 300 located at the remote end C, but in another embodiment, the water heater service system may not include the service host 300.

The water heater 100 of the client A can be a gas heater, a transient hot water heater, or a thermal storage water heater, but is not limited thereto. Moreover, the water heater 100 basically includes a water heater main unit 110 and a temperature controller 120 (shown in FIG. 2). Further, the water heater host 110 can have a main control circuit 111 and several couplings to the main control The detector 112 of the circuit 111 (only one is shown for simplicity of the drawing), and the detectors 112 are used to detect the operating state of the water heater 100 to generate status information of the water heater 100, and the thermostat 120 has A temperature control module 121, a function button module 122, a display module 123, and a wireless transmission module 124 (shown in FIG. 3). The temperature control module 121 is coupled to the main control circuit 111 of the water heater host 110, the function button module 122 is coupled to the temperature control module 121, and the display module 123 is coupled to the temperature control module 121, and the wireless transmission module The 124 is coupled to the temperature control module 121.

In detail, the temperature control module 121 can control the water temperature rise and fall of the water heater 100 and the operation of the water heater 100 according to the button signal generated by the function button module 122, and the function button module 122 can include, but is not limited to, a temperature increase button. A cooling button, a set button (figure omitted). The display module 123 can be used to display the set temperature value, the current temperature value and the operating state of the water heater 100. The wireless transmission module 124 can include, but is not limited to, a wireless transmission unit such as a Bluetooth unit, a wireless network unit (Wi-Fi), and a radio frequency unit (RF). Preferably, the wireless transmission module 124 of the embodiment is a Bluetooth module or a wireless network module.

The server device 200 of the server B is optionally located within the wireless signal transmission distance sent by the wireless transmission module 124 and optionally communicatively coupled to the wireless transmission module 124. In other words, the server B does not serve the client A at a remote location, and when the wireless protocol used by the server device 200 and the wireless transmission module 120 is Wi-Fi Direct. The maximum transmission distance of the wireless signal is 200 meters, and the distance between the server B and the client A is within this range, and the wireless communication protocol used by the server device 200 and the wireless transmission module 120 is Bluetooth. The maximum transmission distance of the wireless signal is 10 meters or 100 meters, and the distance between the server B and the client A is within this range. The server device 200 of the server B may be a service-dedicated portable device, such as a service-dedicated smart phone, a service-specific tablet computer, a service-dedicated personal digital assistant, and a service-dedicated portable computer. One of them or a combination thereof. In this embodiment, the server device 200 of the server B is a smart phone or tablet for service. The wireless transceiver unit (not shown) selected from the group consisting of Bluetooth, Wi-Fi, GPRS, 3G, 4G/LTE, and the server device 200 of the server B are provided with a server information module 210, and the service is provided. The end information module 210 has a visual service interface 211 (shown in FIG. 4). In this embodiment, the server information module 210 can be a software program or a software program. In another embodiment, the server information module 210 can be a built-in or external hardware control circuit. Moreover, when the server device 200 of the server B has established a communication connection with the wireless transmission module 124, that is, when the water heater 100 and the server device 200 are identified by establishing a communication program to establish a communication link, the water heater 100 is The server device 100 is configured to set the authority of the water heater 100 and the authority to display the status information of the water heater 100 through the visualization service interface 211, and the status information of the water heater 100 includes at least the water outlet temperature, the inlet water temperature, the water flow rate, and the fan of the water heater 100. The operation speed is performed by detecting the operating state of the water heater 100 by the rotation speed or the like. It should be noted that the verification between the water heater 100 and the server device 200 may be an interactive authentication or an automatic authentication. For example, the water heater 100 and the server device 200 may perform an interactive operation. The wireless communication connection is performed by verifying that each other is identified, or the water heater 100 and the server device 200 automatically verify and recognize each other based on the built-in identification code to perform wireless communication connection. It should be noted that the embodiment does not limit the verification form between the water heater 100 and the server device 200, as long as the server device 200 of the server B can be correctly identified. In another embodiment, the client A may also have a client device (not shown), and the client device of the client A may be a smart phone of the client A, and may be wirelessly connected to the water heater 100. One of the differences between the server device 200 of the server B and the client device of the client A is that the client device of the client A only has the authority and part of setting the water heater 100 partially. The authority to display the status information of the water heater 100 is displayed. For example, the user terminal device of the user terminal A can only set the water temperature rise and fall of the water heater 100 and the permission to display the set water temperature value or the current water temperature value. And the server device 200 has the water heater 100 completely set. The authority and the authority to completely display the status information of the water heater 100 can be used to perform the service action.

The service host 300 is, for example, a service host having a service database 310 (as shown in FIG. 5), and the server device 200 can be connected to the service host 300 through a mobile communication network such as a 3G network or a 4G network. The server device 200 can upload the status information and related information of the received water heater 100 to the service database 310 of the service host 300, and store it as an operation history, a failure history, and the like.

In addition, in other embodiments, the water heater 100 is a water heater that is not provided with the wireless transmission module 124 in advance, that is, the wireless transmission module 124 is an external wireless transmission module, and is detachably disposed on the temperature controller. 120. In this way, when the wireless transmission module 124 is installed on the temperature controller 120, the water heater 100 can wirelessly transmit the status information of the water heater 100 to the server device 200 in a specific communication packet type, so that the server device 200 can be enabled. The status information of the water heater 100 is wirelessly received, and after the service operation is completed, the wireless transmission module 124 can be detached from the temperature controller 120.

Please refer to FIG. 6 , and please refer to FIG. 1 to FIG. 5 as a reference. The water heater service method provided by the embodiment of the present invention is described below, and the water heater service method is applicable to a water heater service system for a server B to a client A. The service of the water heater includes a water heater 100 of the client A, a server device 200 of the server B, and a service host 300 of the remote C. The water heater service method provided by the embodiment of the present invention includes the following steps.

A linking step establishes a wireless communication link between the water heater 100 of the client A and the server device 200 of the server B (step S103). In detail, the water heater 100 and the server device 200 establish a communication link through a specific wireless communication protocol, such as a Wi-Fi direct protocol, a Bluetooth protocol, etc., so that the water heater 100 The server device 200 can recognize each other's packets and can communicate with each other. Moreover, when the server device 200 requests to establish a connection, a verification procedure must be executed to enable the water heater 100 of the client A and the server device 200 of the server B to identify each other, and the water heater 100 and the water heater 100 After the server device 200 is successfully connected, the water heater 100 grants the server device 200 permission to set the authority of the water heater 100 and display the status information of the water heater 100 through the visual service interface 211.

It should be noted that if the water heater 100 is a water heater that does not generally have the wireless transmission module 124, before the connecting step (step S103), a mounting step is further included, and the wireless transmission module 124 is installed in the water heater 100 (step S101).

In a transmission step, the status information of the water heater 100 of the client A is wirelessly transmitted to the server device 200 of the server B (step S105). In detail, the water heater 100 has a plurality of detectors 112, such as a water inlet temperature detector, an outlet water temperature detector, a water volume detector, and a speed detector to detect the inlet water temperature and the outlet water temperature of the water heater 100, respectively. The water flow rate and the fan speed are transmitted to the wireless transmission module 124 via the communication protocol inside the water heater 100, so that the water heater 100 wirelessly transmits the status information to the server device 200 through the wireless transmission module 124 in a specific communication packet type. In turn, the server device 200 wirelessly receives the status information of the water heater 100.

In a display step, the status information of the water heater 100 of the client A is displayed through the server device 200 of the server B (step S107). In detail, the server device 200 is provided with a server information module 210, and the server device 210 has a visual service interface 211. After the server device 200 wirelessly receives the status information of the water heater 100, the water heater 100 The inlet water temperature, the outlet water temperature, the water flow rate, and the fan speed list are presented in the visual service interface 211 to facilitate service personnel to view.

In a detecting step, the water heater 100 of the user terminal A is detected according to the status information of the water heater 100 of the user terminal A, and the service action is performed accordingly (step S109). The action of the service may be, for example, replacing or repairing the components of the water heater 100, or cleaning and maintaining the water heater 100 and its surrounding pipelines, or resetting the state of the water heater 100, and is not limited thereto. Moreover, when the water heater 100 is detected to be abnormal, a corresponding maintenance information can be displayed through the visual service interface 211 of the server device 200. The corresponding maintenance information may be a corresponding maintenance reference material or a corresponding maintenance process data, and is represented by a graphic or a text. Therefore, the service personnel with less experience can refer to The service is completed independently for the maintenance information. In detail, for example, when there is an abnormal state in which the water heater 100 is too low or even stopped, the service personnel can detect the water heater 100 through the status information of the water heater 100 displayed in the visual service interface 211, such as the fan speed. When the fan speed of the visual service interface 211 is too low or no speed, the service personnel can check whether the connection line of the water heater 10 fan is plugged reliably, whether the water heater 10 fan is damaged, whether the water heater 10 fan is stuck or the like. Further, for example, when there is an abnormal state in which the faucet in the bathroom is excessively low, the service person can detect the water heater 100 through the state information of the water heater 100 displayed on the visual service interface 211, for example, the water flow rate of the water heater 100. At this time, the service personnel can hold the server device 200 in the bathroom with one hand, and turn the faucet in the bathroom with the other hand, while observing the water output of the faucet and the water output per minute of the water heater 100 displayed in the visual service interface 211. If the water output of the water heater 100 is too low per minute, the service personnel can check whether the hot water pipe outlet of the water heater 100 has rust or scale to cause water problem, or adjust the water inlet and outlet of the water heater 100, if the water heater is displayed in the visual service interface 211 100% of water per minute is normal, the service staff can check whether the faucet filter in the bathroom is too much impurities to affect the water. In addition, for example, when there is an abnormal state in which the faucet water temperature in the bathroom is too high or too low, the service personnel can transmit status information of the water heater 100 displayed on the visual service interface 211, such as the water outlet temperature and the water inlet temperature of the water heater 100, To detect the water heater 100. Therefore, the service personnel do not have to go to the balcony to observe the operation state of the water heater 100, and then run back to the bathroom to observe the water outlet state of the faucet, thereby eliminating the inconvenience that the traditional must run on both sides.

In an uploading step, the status information of the water heater 100 of the client A is uploaded to the service host 300 of the remote C through the server device 200 of the server B (step S111). Specifically, the service host 300 is a service host having the service database 310, and the server device 200 uploads the status information or related information of the water heater 100 to the service database 310 of the service host 300, and stores it as an operation history, a failure history, and the like. To facilitate the control of service processes and content, and to generate service records.

In a passback step, a message is transmitted through the service host 300 of the remote C to a device of the client A (step S113). In detail, the device of the client A may be a device with a message receiving capability such as a mobile phone or a computer, and the message transmitted by the service host 300 may be a text message or an email, but is not limited thereto. The message transmitted by the service host 300 can be, for example, the current status message of the water heater 100, related service information, and service record, so that the user can understand whether the content or service of the service is completed, and as a backup of the record.

In summary, the water heater service system and the service method thereof provided by the embodiments of the present invention are selectively located in the wireless signal transmission distance sent by the wireless transmission module 124 through the server device 200 and are selectively communicatively coupled to the wireless transmission mode. The group 124 is further connected to the water heater host 110, and when the server device 200 has established communication connection with the wireless transmission module 124, the water heater 100 grants the server device 200 the permission of the water heater 100 through the visualization service interface 211 and displays the water heater. The authority of the status information of 100 enables the service personnel to perform the service action by wirelessly setting the status information of the water heater 100 and the wireless receiving water heater 100 through the server device 200, so that the service personnel do not have to go to the balcony to observe the water heater 100 as in the past. In operation, I ran back to the bathroom to observe the effluent status of the faucet. I could observe all the operating status information of the water heater 100 and the effluent status of the faucet in the bathroom at the same time, so as to avoid the inconvenience of traditionally having to run on both sides, thereby saving service. The time of personnel and users.

A‧‧‧Client

100‧‧‧Water heater

B‧‧‧Server

200‧‧‧ server device

C‧‧‧Remote

300‧‧‧ service host

Claims (13)

A water heater service system for a server to service a user terminal, the water heater service system comprising: a water heater located at the user end, and the water heater comprises: a water heater host and a temperature controller, and the temperature control The device has a temperature control module, a function button module, a display module, and a wireless transmission module. The temperature control module is coupled to the water heater host, the function button module, the display module, and the The wireless transmission module is respectively coupled to the temperature control module; and a server device located at the server, and the server device is selectively located within a wireless signal transmission distance sent by the wireless transmission module and can be selected The ground communication is connected to the wireless transmission module, and the communication is connected to the water heater host, and the server device is provided with a server information module, and the server information module has a visual service interface; wherein the wireless transmission The module is an external wireless transmission module, and the wireless transmission module is detachably disposed in the thermostat of the water heater; wherein when the wireless transmission module is assembled When the wireless device is connected to the wireless transmission module, the water heater is provided with the authority to set the authority of the water heater and the status information of the water heater through the visual service interface. The visual service interface displays the status information of the water heater and serves the user. The water heater service system of claim 1, wherein the status information of the water heater includes at least a water outlet temperature, a water inlet temperature, a water flow rate, and a fan speed. The water heater service system of claim 1, wherein the water heater host has a main control circuit and a plurality of detectors coupled to the main control circuit, and the detectors are configured to detect an operation state of the water heater to generate Status information of the water heater. The water heater service system of claim 1, wherein the wireless transmission module is one or a combination of a Bluetooth module and a wireless network module. The water heater service system of claim 1, wherein the server device is a service One or a combination of smart phones, tablets, and portable computers. The water heater service system of claim 1 further includes a remotely located service host, and the server device is connected to the service host through the mobile communication network, so that the server device uploads the received status information of the water heater. And related information to the service host. A water heater service method is applicable to a water heater service system for a server to service a user terminal, and the water heater service system comprises a water heater at the user end, a server device at the server end, and a remote end device. The service host, the water heater service method includes the following steps: a mounting step of assembling an external wireless transmission module to the water heater of the user terminal; and a connecting step of establishing the water heater of the user terminal and the server a wireless communication link between the server devices; a transmission step of wirelessly transmitting status information of the water heater of the user terminal to the server device of the server; a display step of displaying the user terminal through the server device of the server Status information of the water heater; a detecting step, detecting the water heater of the user terminal according to the status information of the water heater of the user terminal, and performing the service action on the user terminal; and uploading the server through the server device of the server Status information of the water heater of the client to the remote service host; a return step through the far The host transmits a service message to the one client device; and a removal step, the wireless transmission module plug-in food disassembly of the end user. The water heater service method of claim 7, wherein the connecting step, the water heater of the client and the server device of the server establish wireless communication through one of a wireless fidelity direct communication protocol and a Bluetooth communication protocol. link. The water heater service method of claim 7, wherein the linking step further comprises performing a verification procedure to cause the water heater of the client and the server device of the server to recognize each other. The water heater service method of claim 7, wherein the status information of the water heater of the user terminal includes at least a water inlet temperature, an outlet water temperature, a water flow rate, and a fan speed of the water heater of the user end. The water heater service method of claim 7, wherein the server device of the server is provided with a server information module, and the server information module has a visual service interface, so that the status information of the water heater of the server is The list mode is presented in the visual service interface. The water heater service method of claim 7, wherein the detecting step further comprises: when detecting the water heater abnormality of the user end, causing the server device of the server to display a corresponding maintenance information. The water heater service method of claim 12, wherein the corresponding maintenance information is a corresponding maintenance reference material or a corresponding maintenance process data, and is represented by a graphic or a text.