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TWI608441B - Intelligent old-age service system - Google Patents

Intelligent old-age service system Download PDF

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TWI608441B
TWI608441B TW105142517A TW105142517A TWI608441B TW I608441 B TWI608441 B TW I608441B TW 105142517 A TW105142517 A TW 105142517A TW 105142517 A TW105142517 A TW 105142517A TW I608441 B TWI608441 B TW I608441B
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TW201824156A (en
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黃文聰
何美蓮
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鴻才科技股份有限公司
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Description

智慧養老服務系統 Smart aged service system

本發明係有關於一種智慧養老服務系統,尤其是指一種不僅能對會員及服務人員皆提供相對的管理保障,讓會員獲得極佳的服務照顧,且能對服務人員進行各項管理、提供各種培訓課程,讓服務人員獲得工作上的保障,以確實對會員達到有效的居家養老服務功效,而在其整體施行使用上更增實用功效特性之智慧養老服務系統創新設計者。 The invention relates to a smart pension service system, in particular to a system that not only provides relative management guarantee for members and service personnel, but also enables members to obtain excellent service care, and can manage various service personnel and provide various kinds of services. The training course enables the service personnel to obtain the protection of their work, so as to be an innovative designer of the intelligent aged care service system that has an effective effect on the function of the home and the elderly.

按,由於現今生活環境各種因素影響下,使得生育率普遍降低,造成幼年人口逐漸減少,加上隨著現今醫療科技的進步,人類的平均壽命有了顯著的提升,相對即令高齡人口變多,而在此世界人口普遍老化的趨勢下,社會與經濟結構連帶即會面臨著前所未有的巨大挑戰。 According to the influence of various factors in the living environment, the fertility rate is generally reduced, resulting in a gradual decrease in the young population. In addition, with the advancement of medical technology, the average life expectancy of human beings has been significantly improved, and the relative population has increased. Under the aging trend of the world's population, the social and economic structure will face unprecedented challenges.

然而,也因為逐漸的邁入老人化和超高齡化社會,相對能照顧老年人的人口大量減少,老年人僅靠家裡晚輩的照顧是不夠的,無法僅單純靠著家中晚輩進行照顧,而需要有大量的志工人員、專業照顧人員進行照顧,因此居家長照需求是重要與迫切的,未來需要長期居家照護的人口將持續上升,多數老人除了健全之老人醫療之外,更有賴結合社區居家長照,以提供一個更完備的長照制度與體系。 However, because of the gradual entry into the elderly and super-aging society, the population that can care for the elderly is greatly reduced. It is not enough for the elderly to rely on the care of the younger generation at home. It is not possible to rely solely on the care of the younger generation at home. There are a large number of volunteers and professional caregivers to take care of them. Therefore, it is important and urgent for parents to take care of their needs. The population that needs long-term home care will continue to rise in the future. Most elderly people are more dependent on community living in addition to sound elderly medical care. Long-term, to provide a more complete long-term system and system.

而目前實施居家照顧服務,大都以低收入戶、獨居老人及身心障礙者為主;服務單位以轉介方式,由案家與服務人員自行接洽管理,並沒有組織化的管理,造成案家並無法獲得保障,服務人員於工作上同樣無法獲得保障。 At present, the implementation of home care services is mostly based on low-income households, elderly people living alone and physically and mentally handicapped; service units are referred by the case and service personnel in a referral manner, and there is no organized management, resulting in a case. There is no guarantee, and service personnel cannot get protection at work.

另,完備的長照制度與體系所需要的志工人員、專業照顧人員,於現今並無任何對志工人員、專業照顧人員進行培訓、管理之相關系統,也因此造成無法有效的對志工人員、專業照顧人員進行適當的培訓、管理。 In addition, the well-established long-sighted system and the volunteers and professional caregivers required by the system do not have any relevant training and management systems for volunteers and professional caregivers. Personnel and professional caregivers are properly trained and managed.

其中,請參閱公告於2014年1月21日之第I424364號「志工協尋系統、志工協尋伺服端及其協尋方法」,其包含:至少一需求端,用以傳送一需求訊號,且該需求訊號包括有該需求端的所在區域資料;複數個志工端,用以接收一指派訊號;及一志工協尋伺服端,包括有一資料庫,且該資料庫內儲存有一媒合機制,其中該志工協尋伺服端用以執行該媒合機制,並依據該需求訊號尋 找出至少一適當的志工,於一志工端被指派後,該伺服端傳送該指派訊號給該被指派的志工端;其中該資料庫包括有該志工端的所在區域資料,且該媒合機制用以對該需求端及該志工端的所在區域資料進行媒合,其中該媒合機制用以對該需求端及該志工端的可用時段進行媒合。然,該系統僅能供協尋媒合適當的志工,其並無法對志工人員進行相關培訓、管理,造成其在整體設計上仍然存在有改進之空間。 Among them, please refer to the announcement No. I424364 of January 21, 2014, "Volunteer Association Search System, Volunteer Association Search Server and Its Association Search Method", which includes: at least one demand side for transmitting a demand signal And the demand signal includes the area data of the demand end; the plurality of volunteers are used to receive an assigned signal; and the volunteer search center includes a database, and the database stores a mediation mechanism. The volunteer association seeks the server to execute the mediation mechanism and finds the signal according to the demand signal. Identifying at least one appropriate volunteer, the server transmits the assignment signal to the assigned volunteer after the assignment is completed; wherein the database includes the area of the volunteer, and the medium The mechanism is used to match the data of the demand side and the area of the volunteer end, wherein the mediation mechanism is used to match the demand end and the available time period of the volunteer end. However, the system can only be used for the volunteers who are suitable for the media, and it is not able to carry out relevant training and management for the volunteers, resulting in room for improvement in the overall design.

又,請再參閱公告於2010年12月1日之中國第CN 101901400 A號「志愿者管理系統平台子系統」,其特徵在於,包括:基礎信息管理子系統,維護數據字典、組織機構、操作用戶、國家地區等基礎信息。系統管理子系統,本子系統是保障軟件安全運轉的基礎,完成做到平臺化,配置化,不需要修改代碼可以做到用戶的安全,角色的劃分,驗證到最小的每一個按鈕權限。二次升級開發零代碼的實現。主要功能有系統登錄、用戶管理、角色管理、功能管理、按鈕管理、操作日誌管理、數據備份與恢復、權限設置管理、授權訪問管理、數據範圍訪問權限管理等功能。EAI子系統,主要提供一個供各子系統之間、以及子系統和外部系統之間進行數據集成、業務集成、應用集成的軟件平臺。志願者管理子系統,該子系統主要負責維護志願者信息、志願者團體信息、志願者分配(包括區縣島街道的分配、街道到站點的分配、團體對接分配等)。物資管理子系統,主要管理志願者使用的物資資源,包括庫存、物資借用、物資歸還、物資調撥、台帳及相關統計分析。 項目管理子系統,針對志願者活動的特定項目進行管理,包括項目信息維護、項目招募、實施人員的選拔考核、項目審核、項目實施情況等。網絡信息發佈子系統,本子系統主要負責前臺網站的展示,包括工作動態、政策文件、志願者需求、服務排行榜、經驗交流等。短信平檯子系統,本子系統主要針對服務活動發手機短信通知志願者,支持群發。並可記錄發送歷史、短信回復情況等。輔助決策子系統,本子系統是為輔助管理者進行決策,達到提高志願者管理水平的目的而設計。主要功能有:志願者分類統計、站點信息統計、項目情況統計。本子系統透過數據,反映志願者的綜合能力、服務狀況、站點安排人員是否合理以及項目總體控制,利用OLAP技術,進行數據采集和分析,具備一定的數據挖掘能力。報表管理子系統,支持各種格式的報表打印與導出,如WORD、PDF、HTML、EXCEL、直接打印,預覽等功能。然,該系統亦僅是單純對志愿者進行管理,於使用功能上有所限制,致令其在整體設計上仍然存在有改進之空間。 In addition, please refer to China's CN 101901400 A “Volunteer Management System Platform Subsystem” on December 1, 2010, which includes: basic information management subsystem, maintenance data dictionary, organization, operation Basic information such as users, countries and regions. System management subsystem, this subsystem is the basis for ensuring the safe operation of software. It is platform-oriented and configurable. It does not need to modify the code to achieve user security, role division, and verify the minimum permissions of each button. The second upgrade develops the implementation of zero code. The main functions include system login, user management, role management, function management, button management, operation log management, data backup and recovery, permission setting management, authorized access management, and data range access rights management. The EAI subsystem mainly provides a software platform for data integration, business integration, and application integration between subsystems and between subsystems and external systems. Volunteer management subsystem, which is mainly responsible for maintaining volunteer information, volunteer group information, and volunteer allocation (including the allocation of district and county streets, street-to-site distribution, group docking, etc.). The material management subsystem mainly manages the material resources used by volunteers, including inventory, material borrowing, material return, material transfer, ledger and related statistical analysis. The project management subsystem manages specific projects for volunteer activities, including project information maintenance, project recruitment, selection and evaluation of implementing personnel, project review, and project implementation. The network information release subsystem, this subsystem is mainly responsible for the display of the front-end website, including work dynamics, policy documents, volunteer needs, service rankings, and experience exchange. SMS platform subsystem, this subsystem mainly sends mobile phone text messages to volunteers to support group activities. And can record the transmission history, SMS reply status and so on. The auxiliary decision-making subsystem is designed to assist the manager in making decisions and improving the management level of the volunteers. The main functions are: volunteer classification statistics, site information statistics, project statistics. Through the data, this subsystem reflects the comprehensive ability of the volunteers, the service status, the reasonableness of the site arrangement personnel and the overall control of the project. The OLAP technology is used for data collection and analysis, and has certain data mining capabilities. The report management subsystem supports report printing and export in various formats, such as WORD, PDF, HTML, EXCEL, direct printing, preview and other functions. However, the system is only a simple management of volunteers, and there are restrictions on the use of the system, so that there is still room for improvement in the overall design.

緣是,發明人有鑑於此,秉持多年該相關行業之豐富設計開發及實際製作經驗,針對現有之結構及缺失再予以研究改良,提供一種智慧養老服務系統,以期達到更佳實用價值性之目的者。 The reason is that the inventor has given this year's rich experience in design, development and actual production of the relevant industry, and has researched and improved the existing structure and defects to provide a smart aged service system with a view to achieving better practical value. By.

本發明之主要目的在於提供一種智慧養老服務系統,其主要係不僅能對會員及服務人員皆提供相對的管理保障,讓會員獲得極 佳的服務照顧,且能對服務人員進行各項管理、提供各種培訓課程,讓服務人員獲得工作上的保障,以確實對會員達到有效的居家養老服務功效,而在其整體施行使用上更增實用功效特性者。 The main purpose of the present invention is to provide a smart aged care service system, which mainly provides relative management protection for members and service personnel, and enables members to obtain extreme Good service care, and can provide various management and service training courses for service personnel, so that service personnel can get work protection, so as to achieve effective home-based care for members, and increase their overall implementation. Practical efficacy characteristics.

本發明智慧養老服務系統之主要目的與功效,係由以下具體技術手段所達成:其主要係於電腦裝置建構有智慧養老服務系統,該智慧養老服務系統包括有會員管理模組、居家養老模組、智慧照護模組及時間銀行模組,其中:該會員管理模組,其供進行會員及服務人員的相關資料管理,且能供進行相關兌換與儲值功能,可供會員及服務人員經由該電腦裝置對該會員管理模組輸入相關資訊;該居家養老模組,其供會員安排進行各種相關事項,可供會員經由該電腦裝置對該居家養老模組輸入相關資訊;該智慧照護模組,其供對會員進行各項身體健康管理及服務事項,可供會員經由該電腦裝置對該智慧照護模組輸入相關資訊;該時間銀行模組,其供服務人員進行認證、課程及各項相關事務處理,可供服務人員經由該電腦裝置對該時間銀行模組輸入相關資訊,於該時間銀行模組分別具有站務專區、站務管理專區、人員管理專區、服務管理專區、課程管理專區、訊息管理專區及反應問題處理專區;該站務專區,其具有服務查詢模組,以供進行服務 人員整體服務之相關查詢;該站務管理專區,其係供使用者進行該時間銀行模組之整體管理;該人員管理專區,其係供使用者對服務人員進行各種資料建立、審查之管理;該服務管理專區,其供對各項服務事項進行管理;該課程管理專區,其供對服務人員之各項訓練課程進行管理;該訊息管理專區,其供對服務人員之各種相關訊息進行管理;該反應問題處理專區,其供對服務人員所提出的各種問題進行管理。 The main purpose and effect of the intelligent pension service system of the present invention are achieved by the following specific technical means: the main purpose is to construct a smart aged service system for the computer device, and the smart pension service system includes a member management module and a home pension module. , smart care module and time bank module, wherein: the member management module, which is used for member and service personnel related data management, and can be used for related exchange and stored value functions, for members and service personnel to pass the The computer device inputs relevant information to the member management module; the home pension module is configured for the member to arrange various related matters, and the member can input relevant information to the home pension module via the computer device; the smart care module, It provides members with various health management and service items for members to input relevant information to the smart care module via the computer device; the time bank module for service personnel to perform certification, courses and related affairs Processing, the service personnel can input relevant information to the time bank module via the computer device At that time, the bank modules have a station area, a station management area, a personnel management area, a service management area, a course management area, a message management area and a response problem processing area; the station area has a service inquiry module for service Relevant inquiries about the overall service of the staff; the station management area is for the user to manage the overall management of the bank module at that time; the personnel management area is for the user to manage the establishment and review of various data for the service personnel; a service management area for managing various service items; the course management area for managing various training courses for service personnel; the message management area for managing various related information of service personnel; A response problem processing area that manages various issues raised by service personnel.

本發明智慧養老服務系統的較佳實施例,其中,該站務專區之該服務查詢模組可區分為服務清單單元及活動清單單元,該服務清單單元供列出所有服務項目清單,該活動清單單元供列出所有活動項目清單。 A preferred embodiment of the smart aged care service system of the present invention, wherein the service query module of the station area can be divided into a service list unit and an activity list unit, the service list unit is for listing all service items, the activity list unit Provide a list of all active items.

本發明智慧養老服務系統的較佳實施例,其中,該站務管理專區分別具有站務相關模組及站務相關設定模組,該站務相關模組具有站務維護單元供使用者進行該時間銀行模組之各項維護,而該站務相關設定模組則具有站務分級設定單元供使用者進行該時間銀行模組之各項設定。 A preferred embodiment of the smart aged care service system of the present invention, wherein the station management area has a station related module and a station related setting module, and the station related module has a station maintenance unit for the user to perform the time bank module. For each maintenance, the station related setting module has a station grading setting unit for the user to set various settings of the time bank module.

本發明智慧養老服務系統的較佳實施例,其中,該人員管理專區分別具有人員相關設定模組、審查模組、服務審核模組及黑名單及停權模組,於該人員相關設定模組分別具有基本資料維護單元供進行服務人員的各項基本資料維護、等級設定單元供進行服務人員的各種等級整理設定,於該審查模組分別具有申請審核單元供進 行申請服務人員身份的資格審查、審查完成清單單元供列出已完成服務人員身份審查之人員的清單、審查完成報表單元供整理已完成服務人員身份審查之人員的表單資料,於該服務審核模組分別具有服務申請審核單元供審核所提出欲進行服務之申請、服務審核完成清單單元供列出已完成審核之各項可從事的服務,於該黑名單及停權模組分別具有停權清單單元供列出已被停權之服務人員清單、黑名單管理單元供進行被列入黑名單之服務人員的各項管理。 A preferred embodiment of the smart aged care service system of the present invention, wherein the personnel management area has a personnel related setting module, a review module, a service review module, a blacklist and a stop right module, respectively, and the personnel related setting module Each has a basic data maintenance unit for performing basic data maintenance and level setting units for service personnel to perform various levels of finishing of service personnel, and the application module has an application review unit for input. The qualification examination of the identity of the application service personnel, the review completion list unit for listing the list of personnel who have completed the service personnel identification review, and the review completion report unit for collating the form information of the personnel who have completed the service personnel identification, in the service review mode The group has a service application review unit for reviewing the application for service, and the service review completion list unit for listing the services that can be completed after the completion of the review. The blacklist and the suspension module respectively have a list of suspension rights. The unit is used to list the list of service personnel who have been suspended, and the blacklist management unit for the management of blacklisted service personnel.

本發明智慧養老服務系統的較佳實施例,其中,該服務管理專區分別具有服務相關設定模組、服務維護模組、活動管理模組,於該服務相關設定模組供進行服務之分類設定,且於該服務相關設定模組具有服務項目明細設定單元供進行各項志工服務的各種明細資料設定、服務周期設定單元供進行各項服務的服務周期時間設定,於該服務維護模組分別具有公益活動維護單元供整理各項服務人員所能從事的公益活動資料、服務維護單元供整理各項服務人員所能從事的服務資料,於該活動管理模組分別具有活動審核單元供對各項服務活動進行審核、活動審核完成清單單元供列出已完成審核作業之服務活動。 A preferred embodiment of the smart aged care service system of the present invention, wherein the service management area has a service related setting module, a service maintenance module, and an activity management module, and the service related setting module is configured to perform service classification. And the service related setting module has a service item detail setting unit for performing various detailed data setting of each volunteer service, and a service cycle setting unit for setting a service cycle time of each service, wherein the service maintenance module has respectively The public welfare activity maintenance unit is configured to organize the public welfare activity materials and service maintenance units that can be engaged by various service personnel to organize the service materials that the service personnel can engage in, and the activity management module has an activity review unit for each service. Activity review, activity review completion list unit for listing service activities for completed audit operations.

本發明智慧養老服務系統的較佳實施例,其中,該服務相關設定模組細分為服務大項目單元、服務中項目單元及服務小項目單元。 A preferred embodiment of the smart aged care service system of the present invention, wherein the service related setting module is subdivided into a service large project unit, a service project unit, and a service small project unit.

本發明智慧養老服務系統的較佳實施例,其中,該課程管理 專區分別具有課程管理相關設定模組、課程講師管理模組、課程安排模組、課程審核模組,於該課程管理相關設定模組供進行各項訓練課程之分類設定,且於該課程管理相關設定模組具有課程明細設定單元供進行各項訓練課程的各種明細資料設定、課程主題分類設定單元供對不同的課程進行主題的分類設定,於該課程講師管理模組則具有課程講師管理單元供進行各項訓練課程之各個講師的管理,於該課程安排模組則具有課程維護單元供進行各項訓練課程的維護管理,於該課程審核模組分別具有上課報名單元供審核服務人員對各訓練課程的報名、上課報到單元供審核服務人員上課報到狀況、學習記錄單元供審核服務人員對各訓練課程之學習狀態。 A preferred embodiment of the smart aged care service system of the present invention, wherein the course management The zone has a curriculum management related setting module, a course instructor management module, a course scheduling module, and a course auditing module. The relevant module of the course management is provided for the classification setting of each training course, and related to the course management. The setting module has a course detail setting unit for performing various detailed data setting of each training course, and a course theme classification setting unit for classifying the theme of different courses, and the lecturer management module has a course instructor management unit for the course. The management of each instructor of each training course, in which the module has a course maintenance unit for the maintenance management of each training course. The course review module has a class registration unit for the audit service personnel to train each. The registration of the course, the class registration unit for the audit service staff to report the status, the learning record unit for the review service personnel to learn the state of each training course.

本發明智慧養老服務系統的較佳實施例,其中,該課程管理相關設定模組細分為課程大分類設定單元、課程中分類設定單元及課程小分類設定單元。 A preferred embodiment of the smart aged care service system of the present invention, wherein the course management related setting module is subdivided into a course classification setting unit, a class classification setting unit, and a course classification setting unit.

本發明智慧養老服務系統的較佳實施例,其中,該訊息管理專區分別具有訊息相關設定模組、訊息查詢模組、訊息發佈模組,於該訊息相關設定模組具有訊息分類設定單元供進行各種服務人員相關訊息之分類,於該訊息查詢模組具有訊息查詢單元供進行各種服務人員相關訊息的查詢,於該訊息發佈模組具有訊息發佈單元供進行各種服務人員相關訊息的發佈。 A preferred embodiment of the smart aged service system of the present invention, wherein the message management area has a message related setting module, a message query module, and a message publishing module, and the message related setting module has a message classification setting unit for performing The information inquiry module has a message inquiry unit for inquiring about various service personnel related information, and the message distribution module has a message distribution unit for issuing various service personnel related information.

本發明智慧養老服務系統的較佳實施例,其中,該反應問題處理專區分別具有反應問題相關設定模組、反應問題查詢模組,於 該反應問題相關設定模組具有反應問題分類設定單元供對服務人員所提問的各項問題進行分類,於該反應問題查詢模組分別具有問題反應明細單元供列出服務人員所提問的各項問題明細、問題回覆明細單元供列出針對服務人員提問之各項問題的回覆明細。 A preferred embodiment of the smart aged care service system of the present invention, wherein the reaction problem processing area has a reaction problem related setting module and a reaction problem query module respectively. The reaction problem related setting module has a reaction problem classification setting unit for classifying various questions asked by the service personnel, and the response problem inquiry module respectively has a problem reaction detail unit for listing various questions asked by the service personnel. The breakdown and problem response details are provided for a breakdown of the responses to the questions asked by the service staff.

(1)‧‧‧智慧養老服務系統 (1) ‧‧‧Smart aged service system

(2)‧‧‧會員管理模組 (2) ‧‧‧Member Management Module

(21)‧‧‧會員管理專區 (21) ‧‧‧Member Management Area

(22)‧‧‧服務人員管理專區 (22) ‧‧‧Service Personnel Management Area

(23)‧‧‧時間積分兌換專區 (23) ‧ ‧ Time Points Redemption Area

(24)‧‧‧電子錢包專區 (24)‧‧‧Electronic Wallet Zone

(3)‧‧‧居家養老模組 (3) ‧‧‧Home Pension Module

(31)‧‧‧親情即時溝通專區 (31)‧‧‧Family Instant Communication Zone

(32)‧‧‧緊急通報聯絡專區 (32) ‧‧‧Emergency Notification Contact Area

(33)‧‧‧家電、視訊控制專區 (33)‧‧‧Home Appliances, Video Control Zone

(34)‧‧‧購物商城專區 (34)‧‧‧Shopping Mall Area

(35)‧‧‧生活預約專區 (35) ‧‧‧Life Reservation Area

(4)‧‧‧智慧照護模組 (4) ‧‧‧Smart Care Module

(41)‧‧‧健康量測專區 (41) ‧‧‧Health Measurement Zone

(42)‧‧‧健康事件提醒專區 (42) ‧ ‧ Health Events Reminder Zone

(43)‧‧‧遠距醫療諮詢專區 (43) ‧‧‧Remote Medical Consultation Area

(44)‧‧‧居家服務專區 (44) ‧‧‧Home Service Area

(5)‧‧‧時間銀行模組 (5) ‧ ‧ time bank module

(51)‧‧‧站務專區 (51) ‧‧‧ Station Area

(511)‧‧‧服務查詢模組 (511)‧‧‧Service Query Module

(5111)‧‧‧服務清單單元 (5111) ‧‧‧Service List Unit

(5112)‧‧‧活動清單單元 (5112) ‧‧‧ Activity List Unit

(52)‧‧‧站務管理專區 (52) ‧‧‧ Station Management Area

(521)‧‧‧站務相關模組 (521)‧‧‧ Station related modules

(5211)‧‧‧站務維護單元 (5211)‧‧‧Station Maintenance Unit

(522)‧‧‧站務相關設定模組 (522)‧‧‧ Station related setting module

(5221)‧‧‧站務分級設定單元 (5221) ‧‧‧ station grading setting unit

(53)‧‧‧人員管理專區 (53) ‧ ‧ Personnel Management Area

(531)‧‧‧人員相關設定模組 (531) ‧‧‧Personnel related setting module

(5311)‧‧‧基本資料維護單元 (5311) ‧‧‧Basic Data Maintenance Unit

(5312)‧‧‧等級設定單元 (5312)‧‧‧Level setting unit

(532)‧‧‧審查模組 (532)‧‧‧Review module

(5321)‧‧‧申請審核單元 (5321) ‧‧‧Application Review Unit

(5322)‧‧‧審查完成清單單元 (5322) ‧‧‧Review completion list unit

(5323)‧‧‧審查完成報表單元 (5323) ‧‧‧Review completed reporting unit

(533)‧‧‧服務審核模組 (533)‧‧‧Service Audit Module

(5331)‧‧‧服務申請審核單元 (5331) ‧‧‧Service Application Review Unit

(5332)‧‧‧服務審核完成清單單元 (5332) ‧‧‧Service Audit Completion List Unit

(534)‧‧‧黑名單及停權模組 (534)‧‧‧Blacklist and suspension module

(5341)‧‧‧停權清單單元 (5341) ‧‧‧Stop right list unit

(5342)‧‧‧黑名單管理單元 (5342) ‧‧‧Blacklist Management Unit

(54)‧‧‧服務管理專區 (54) ‧‧‧Service Management Area

(541)‧‧‧服務相關設定模組 (541)‧‧‧Service related setting module

(5411)‧‧‧服務大項目單元 (5411) ‧‧‧Service Large Project Unit

(5412)‧‧‧服務中項目單元 (5412) ‧ ‧ service unit

(5413)‧‧‧服務小項目單元 (5413) ‧‧‧Service Small Project Unit

(5414)‧‧‧服務項目明細設定單元 (5414) ‧‧‧Service Item Detail Setting Unit

(5415)‧‧‧服務周期設定單元 (5415) ‧‧‧Service Cycle Setting Unit

(542)‧‧‧服務維護模組 (542)‧‧‧Service Maintenance Module

(5421)‧‧‧公益活動維護單元 (5421) ‧‧‧ Public welfare activity maintenance unit

(5422)‧‧‧服務維護單元 (5422) ‧‧‧Service Maintenance Unit

(543)‧‧‧活動管理模組 (543)‧‧‧Event Management Module

(5431)‧‧‧活動審核單元 (5431) ‧‧‧ Activity Review Unit

(5432)‧‧‧活動審核完成清單單元 (5432) ‧‧‧ Activity Review Completion List Unit

(55)‧‧‧課程管理專區 (55) ‧ ‧ Curriculum Management Area

(551)‧‧‧課程管理相關設定模組 (551)‧‧‧ Curriculum Management Related Settings Module

(5511)‧‧‧課程大分類設定單元 (5511)‧‧‧Course classification setting unit

(5512)‧‧‧課程中分類設定單元 (5512) ‧‧‧Classification unit in the course

(5513)‧‧‧課程小分類設定單元 (5513) ‧ ‧ Curriculum Small Category Setting Unit

(5514)‧‧‧課程明細設定單元 (5514) ‧‧‧Course detail setting unit

(5515)‧‧‧課程主題分類設定單元 (5515) ‧‧‧Course theme classification setting unit

(552)‧‧‧課程講師管理模組 (552)‧‧‧Lecturer Management Module

(5521)‧‧‧課程講師管理單元 (5521) ‧‧‧Course Instructor Management Unit

(553)‧‧‧課程安排模組 (553)‧‧‧ Curriculum Arrangement Module

(5531)‧‧‧課程維護單元 (5531)‧‧‧Course Maintenance Unit

(554)‧‧‧課程審核模組 (554)‧‧‧Course Audit Module

(5541)‧‧‧上課報名單元 (5541)‧‧‧Class registration unit

(5542)‧‧‧上課報到單元 (5542) ‧‧‧ class registration unit

(5543)‧‧‧學習記錄單元 (5543)‧‧‧Learning unit

(56)‧‧‧訊息管理專區 (56) ‧‧‧Information Management Area

(561)‧‧‧訊息相關設定模組 (561)‧‧‧Message related setting module

(5611)‧‧‧訊息分類設定單元 (5611)‧‧‧Message Classification Setting Unit

(562)‧‧‧訊息查詢模組 (562)‧‧‧Message Query Module

(5621)‧‧‧訊息查詢單元 (5621)‧‧‧Information inquiry unit

(563)‧‧‧訊息發佈模組 (563)‧‧‧Information Release Module

(5631)‧‧‧訊息發佈單元 (5631) ‧‧‧ message release unit

(57)‧‧‧反應問題處理專區 (57) ‧‧‧Response Management Area

(571)‧‧‧反應問題相關設定模組 (571)‧‧‧Response related setting module

(5711)‧‧‧反應問題分類設定單元 (5711) ‧‧‧Reaction problem classification setting unit

(572)‧‧‧反應問題查詢模組 (572)‧‧‧Response query module

(5721)‧‧‧問題反應明細單元 (5721) ‧‧‧ Problem Response Details Unit

(5722)‧‧‧問題回覆明細單元 (5722) ‧‧‧Reply reply detail unit

第一圖:本發明之整體系統架構示意圖 First: Schematic diagram of the overall system architecture of the present invention

第二圖:本發明之時間銀行模組架構示意圖(一) Second Picture: Schematic diagram of the time bank module architecture of the present invention (1)

第三圖:本發明之時間銀行模組架構示意圖(二) Third: Schematic diagram of the time bank module architecture of the present invention (2)

為令本發明所運用之技術內容、發明目的及其達成之功效有更完整且清楚的揭露,茲於下詳細說明之,並請一併參閱所揭之圖式及圖號:首先,請參閱第一圖本發明之整體系統架構示意圖所示,本發明主要係於電腦裝置建構有智慧養老服務系統(1),該智慧養老服務系統(1)設有會員管理模組(2)、居家養老模組(3)、智慧照護模組(4)及時間銀行模組(5),其中:該會員管理模組(2),其供進行會員及服務人員的相關資料管理,可供會員及服務人員經由該電腦裝置對該會員管理模組(2)輸入相關資訊,且能供進行相關兌換與儲值功能,於該會員管理模組(2)分別具有會員管理專區(21)、服務人員管理專 區(22)、時間積分兌換專區(23)及電子錢包專區(24),該會員管理專區(21)供進行會員相關資料的管理,該服務人員管理專區(22)供進行志工、專業人員等服務會員之人員的相關資料管理,該時間積分兌換專區(23)供服務人員於從事各項服務後所獲得的時間積分進行相關產品兌換,該電子錢包專區(24)供儲值金錢。 For a more complete and clear disclosure of the technical content, the purpose of the invention and the effects thereof achieved by the present invention, the following is a detailed description, and please refer to the drawings and drawings: First, please refer to The first figure shows the overall system architecture of the present invention. The present invention mainly relates to a computer device constructing a smart aged service system (1). The smart aged service system (1) has a member management module (2), home care Module (3), smart care module (4) and time bank module (5), wherein: the member management module (2) for managing related information of members and service personnel, available for members and services The personnel input relevant information to the member management module (2) via the computer device, and can perform related exchange and stored value functions, and the member management module (2) has a member management area (21) and service personnel management respectively. Special District (22), time-point redemption area (23) and e-wallet area (24), the member management area (21) for the management of member-related materials, the service personnel management area (22) for volunteers, professionals For the management of relevant information of the members of the service member, the time redemption area (23) is for the service personnel to redeem the relevant products after the time points obtained by the various services, and the electronic wallet area (24) is for storing the money.

該居家養老模組(3),其供會員安排進行各種相關事項,可供會員經由該電腦裝置對該居家養老模組(3)輸入相關資訊,於該居家養老模組(3)分別具有親情即時溝通專區(31)、緊急通報聯絡專區(32)、家電、視訊控制專區(33)、購物商城專區(34)、生活預約專區(35),該親情即時溝通專區(31)能供會員與家屬即時連繫感情進行溝通,以維持親人之間的情感,該緊急通報連繫專區(32)能供會員發生緊急事件時立即通報相關人員進行處理,該家電、視訊控制專區(33)能供設定遠端控制會員家中之家電的作動與否,且亦能視訊觀察會員於家中之活動,該購物商城專區(34)能供會員以該會員管理模組(2)之該電子錢包專區(24)中所儲存的金錢進行商品選購,該生活預約專區(35)能供會員預約生活上所需各項事物。 The home pension module (3) is arranged for members to carry out various related matters, and the member can input relevant information to the home pension module (3) via the computer device, and the family pension module (3) has a family relationship respectively. Instant communication area (31), emergency notification contact area (32), home appliances, video control area (33), shopping mall area (34), life reservation area (35), the family relationship communication zone (31) can be used for members and The family members communicate with each other in an instant to maintain the emotions between their loved ones. The emergency notification contact area (32) can be used to notify the relevant personnel immediately when an emergency occurs, and the home appliance and video control area (33) can be used. Set the remote control to control the operation of the home appliances in the member's home, and also to observe the members' activities at home. The shopping mall area (34) can be used by the member to manage the e-wallet area of the member management module (2) (24) The money stored in the product is purchased, and the life reservation area (35) can be used for members to make appointments for everything needed in life.

該智慧照護模組(4),其供對會員進行各項身體健康管理及服務事項,可供會員經由該電腦裝置對該智慧照護模組(4)輸入相關資訊,於該智慧照護模組(4)分別具有健康量測專區(4 1)、健康事件提醒專區(42)、遠距醫療諮詢專區(43)及居家服務專區(44),該健康量測專區(41)能供對會員之健康進行量測記錄,該健康事件提醒專區(42)能供對會員所定期從事的健康事件〔如:定期吃藥等〕進行管理提醒,該遠距醫療諮詢專區(43)能供會員於遠距離進行各種醫療諮詢,該居家服務專區(44)能供會員申請服務人員進行各項居家服務。 The smart care module (4) is configured to perform various health management and service items for members, and the member can input relevant information to the smart care module (4) via the computer device, and the smart care module ( 4) Have a health measurement area (4 1), health event reminder area (42), telemedicine consultation area (43) and home service area (44), the health measurement area (41) can be used for measuring the health of members, the health event reminder The special area (42) can be used to manage the health events (such as regular medications) that the members regularly engage in. The remote medical consultation area (43) can provide members with various medical consultations at a distance. The home service area (44) It can be used by members to apply for service personnel to carry out various home services.

該時間銀行模組(5),其供志工、專業人員等服務人員進行認證、課程及各項相關事務處理,可供志工、專業人員等服務人員經由該電腦裝置對該時間銀行模組(5)輸入相關資訊,於該時間銀行模組(5)分別具有站務專區(51)、站務管理專區(52)、人員管理專區(53)、服務管理專區(54)、課程管理專區(55)、訊息管理專區(56)及反應問題處理專區(57),請再一併參閱第二圖本發明之時間銀行模組架構示意圖(一)及第三圖本發明之時間銀行模組架構示意圖(二)所示;該站務專區(51),其具有服務查詢模組(511),以供進行志工、專業人員等服務人員整體服務之相關查詢,且可區分為服務清單單元(5111)及活動清單單元(5112),該服務清單單元(5111)供列出所有服務項目清單,該活動清單單元(5112)供列出所有活動項目清單;該站務管理專區(52),其係供使用者進行該時間銀行模組(5)之整體管理,於該站務管理專區(52)分別具有站務相 關模組(521)及站務相關設定模組(522),該站務相關模組(521)具有站務維護單元(5211)供進行該時間銀行模組(5)之各項維護,而該站務相關設定模組(522)則具有站務分級設定單元(5221)供進行該時間銀行模組(5)之各項設定;該人員管理專區(53),其係供使用者對志工、專業人員等服務人員進行各種資料建立、審查之管理,於該人員管理專區(53)分別具有人員相關設定模組(531)、審查模組(532)、服務審核模組(533)、黑名單及停權模組(534),於該人員相關設定模組(531)分別具有基本資料維護單元(5311)供進行服務人員的各項基本資料維護、等級設定單元(5312)供進行服務人員的各種等級整理設定,於該審查模組(532)分別具有申請審核單元(5321)供進行申請服務人員身份的資格審查、審查完成清單單元(5322)供列出已完成服務人員身份審查之人員的清單、審查完成報表單元(5323)供整理已完成服務人員身份審查之人員的表單資料,於該服務審核模組(533)分別具有服務申請審核單元(5331)供審核所提出欲進行服務之申請、服務審核完成清單單元(5332)供列出已完成審核之各項可從事的服務,於該黑名單及停權模組(534)分別具有停權清單單元(5341)供列出已被停權之服務人員清單、黑名單管理單元(5342)供進行被列入黑名單之服務人員的各項管理; 該服務管理專區(54),其供對各項服務事項進行管理,於該服務管理專區(54)分別具有服務相關設定模組(541)、服務維護模組(542)、活動管理模組(543),於該服務相關設定模組(541)分別具有服務大項目單元(5411)、服務中項目單元(5412)及服務小項目單元(5413)供進行服務之分類設定,且於該服務相關設定模組(541)亦具有服務項目明細設定單元(5414)供進行各項服務的各種明細資料設定、服務周期設定單元(5415)供進行各項服務的服務周期時間設定,於該服務維護模組(542)分別具有公益活動維護單元(5421)供整理各項服務人員所能從事的公益活動資料、服務維護單元(5422)供整理各項服務人員所能從事的服務資料,於該活動管理模組(543)分別具有活動審核單元(5431)供對各項服務活動進行審核、活動審核完成清單單元(5432)供列出已完成審核作業之服務活動;該課程管理專區(55),其供對志工、專業人員等服務人員之各項訓練課程進行管理,於該課程管理專區(55)分別具有課程管理相關設定模組(551)、課程講師管理模組(552)、課程安排模組(553)、課程審核模組(554),於該課程管理相關設定模組(551)分別具有課程大分類設定單元(5511)、課程中分類設定單元(5512)及課程小分類設定單元(5513)供進行各項訓練課程之分類設定,且於該課程管理相關設定模組(551)亦具有課程明細設定單元(5514)供進行各 項訓練課程的各種明細資料設定、課程主題分類設定單元(5515)供對不同的課程進行主題的分類設定,於該課程講師管理模組(552)則具有課程講師管理單元(5521)供進行各項訓練課程之各個講師的管理,於該課程安排模組(553)則具有課程維護單元(5531)供進行各項訓練課程的維護管理,於該課程審核模組(554)分別具有上課報名單元(5541)供審核服務人員對各訓練課程的報名、上課報到單元(5542)供審核服務人員上課報到狀況、學習記錄單元(5543)供審核服務人員對各訓練課程之學習狀態;該訊息管理專區(56),其供對志工、專業人員等服務人員之各種相關訊息進行管理,於該訊息管理專區(56)分別具有訊息相關設定模組(561)、訊息查詢模組(562)、訊息發佈模組(563),於該訊息相關設定模組(561)具有訊息分類設定單元(5611)供進行各種服務人員相關訊息之分類,於該訊息查詢模組(562)具有訊息查詢單元(5621)供進行各種服務人員相關訊息的查詢,於該訊息發佈模組(563)具有訊息發佈單元(5631)供進行各種服務人員相關訊息的發佈;該反應問題處理專區(57),其供對服務人員所提出的各種問題進行管理,於該反應問題處理專區(57)分別具有反應問題相關設定模組(571)、反應問題查詢模組(572),於該反應問題相關設定模組(571)具有反應問題分類設定單元(5 711)供對服務人員所提問的各項問題進行分類,於該反應問題查詢模組(572)分別具有問題反應明細單元(5721)供列出服務人員所提問的各項問題明細、問題回覆明細單元(5722)供列出針對服務人員提問之各項問題的回覆明細。 The time bank module (5), which is used by volunteers, professionals and other service personnel for certification, courses and related affairs, for volunteers, professionals and other service personnel to use the computer device to time the bank module (5) Enter relevant information. At this time, the bank module (5) has a station area (51), a station management area (52), a personnel management area (53), a service management area (54), and a course management area (55). ), the message management area (56) and the reaction problem processing area (57), please refer to the second figure. The time bank module architecture diagram (1) and the third diagram of the present invention. (2) The station area (51) has a service inquiry module (511) for conducting relevant inquiry about the overall service of volunteers, professionals and other service personnel, and can be divided into service list units (5111) And an activity list unit (5112) for listing all service items, the activity list unit (5112) for listing all activity items; the station management area (52), which is for use Carry out the time bank module (5) Overall management of this out to the zone (52) each having a phase depot a module (521) and a station related setting module (522), the station related module (521) has a station maintenance unit (5211) for performing maintenance of the time bank module (5), and the station related The setting module (522) has a station grading setting unit (5221) for performing various settings of the time bank module (5); the personnel management area (53) is for the user to volunteer, professional, etc. The service personnel manages the establishment and review of various data. In the personnel management area (53), there are personnel related setting modules (531), review modules (532), service audit modules (533), blacklists and suspension rights. The module (534) has a basic data maintenance unit (5311) for performing basic data maintenance and level setting unit (5312) for the service personnel to perform various levels of service personnel in the personnel related setting module (531). The setting module (532) has an application review unit (5321) for performing the qualification examination of the identity of the application service personnel, and the review completion list unit (5322) for listing and reviewing the personnel who have completed the identity review of the completed service personnel. Complete the report unit (5323) for The form information of the personnel who have completed the service personnel identity review is provided in the service review module (533) with the service application review unit (5331) for the application for the service and the service review completion list unit (5332). List the services that can be performed by the completed audit. The blacklist and stop module (534) respectively have a stop right list unit (5341) for listing the service personnel who have been suspended, and the blacklist management unit. (5342) for the management of blacklisted service personnel; The service management area (54) is for managing various service items, and the service management area (54) has a service related setting module (541), a service maintenance module (542), and an activity management module ( 543), the service related setting module (541) has a service large item unit (5411), an in service item unit (5412), and a service small item unit (5413) for performing service classification setting, and is related to the service. The setting module (541) also has a service item detail setting unit (5414) for performing various detailed data setting of each service, and a service cycle setting unit (5415) for setting the service cycle time of each service, in the service maintenance mode. The group (542) has a public welfare activity maintenance unit (5421) for arranging the public welfare activity materials and service maintenance units (5422) that the service personnel can engage in, and arranging the service materials that the service personnel can perform, and managing the activities. The module (543) has an activity review unit (5431) for reviewing various service activities, and an activity review completion list unit (5432) for listing service activities for completing the audit operation; the course management area (55) It is used to manage various training courses for volunteers, professionals and other service personnel. In the course management area (55), there are curriculum management related setting modules (551) and course instructor management modules (552). ), the course scheduling module (553), and the course review module (554), in which the course management related setting module (551) has a course classification setting unit (5511), a course classification setting unit (5512), and a course. The small category setting unit (5513) is provided for the classification setting of each training course, and the course management related setting module (551) also has a course detail setting unit (5514) for performing each The various training details of the training course, the course theme classification setting unit (5515) are used to classify the different courses, and the lecturer management module (552) has the course instructor management unit (5521) for each The management of each lecturer in the training course, the module (553) has a course maintenance unit (5531) for maintenance management of each training course, and the course review module (554) has a class registration unit respectively. (5541) for the audit service personnel to apply for the training courses, the class registration unit (5542) for the audit service personnel to report the status, the learning record unit (5543) for the review service personnel to learn the state of each training course; the message management area (56), which is used to manage various related information of volunteers, professionals and other service personnel. In the message management area (56), there are message related setting modules (561), message inquiry modules (562), and messages. a publishing module (563), wherein the message related setting module (561) has a message classification setting unit (5611) for classifying various service personnel related messages, and searching for the information The query module (562) has a message query unit (5621) for querying various service personnel related messages, and the message release module (563) has a message release unit (5631) for issuing various service personnel related messages; The reaction problem processing area (57) is for managing various problems raised by the service personnel, and the reaction problem processing area (57) has a reaction problem related setting module (571) and a reaction problem inquiry module (572). The reaction problem related setting module (571) has a reaction problem classification setting unit (5) 711) For classifying the questions asked by the service personnel, the response question inquiry module (572) has a problem response detail unit (5721) for listing the problem details and question reply details of the service personnel. Unit (5722) provides a breakdown of the responses to the questions asked by the service staff.

如此一來,使得本發明於操作使用上,即能利用該智慧養老服務系統(1)之該會員管理模組(2)供進行會員及服務人員的相關資料管理,且能供進行相關兌換與儲值功能,且利用該居家養老模組(3)供會員安排進行各種相關事項,並利用該智慧照護模組(4)供對會員進行各項身體健康管理及服務事項,亦可利用該時間銀行模組(5)供志工、專業人員等服務人員進行認證、課程及各項相關事務處理,以達到居家養老服務之功效。 In this way, the present invention can be utilized in operation, that is, the member management module (2) of the smart pension service system (1) can be used for management of related materials of members and service personnel, and can be exchanged and exchanged. The stored value function, and the home pension module (3) is used for members to arrange various related matters, and the smart care module (4) is used for various health management and service matters for members, and the time can also be utilized. The bank module (5) is for volunteers, professionals and other service personnel to carry out certification, courses and related affairs to achieve the effect of home care services.

藉由以上所述,本發明之使用實施說明可知,本發明與現有技術手段相較之下,本發明主要係不僅能對會員及服務人員皆提供相對的管理保障,讓會員獲得極佳的服務照顧,且能對服務人員進行各項管理、提供各種培訓課程,讓服務人員獲得工作上的保障,以確實對會員達到有效的居家養老服務功效,而在其整體施行使用上更增實用功效特性者。 Based on the above description of the use of the present invention, it can be seen that the present invention mainly provides relative management protection for members and service personnel, and allows members to obtain excellent services. Care, and can provide various management and service training courses for service personnel, so that service personnel can obtain work protection, so as to achieve effective home-based care for members, and more practical functions in their overall implementation. By.

然而前述之實施例或圖式並非限定本發明之產品結構或使用方式,任何所屬技術領域中具有通常知識者之適當變化或修飾,皆應視為不脫離本發明之專利範疇。 However, the above-described embodiments or drawings are not intended to limit the structure or the use of the present invention, and any suitable variations or modifications of the invention will be apparent to those skilled in the art.

綜上所述,本發明實施例確能達到所預期之使用功效,又其 所揭露之具體構造,不僅未曾見諸於同類產品中,亦未曾公開於申請前,誠已完全符合專利法之規定與要求,爰依法提出發明專利之申請,懇請惠予審查,並賜准專利,則實感德便。 In summary, the embodiments of the present invention can achieve the expected use efficiency, and The specific structure disclosed has not only been seen in similar products, nor has it been disclosed before the application. Cheng has fully complied with the requirements and requirements of the Patent Law, and has filed an application for invention patents according to law. , it is really sensible.

(1)‧‧‧智慧養老服務系統 (1) ‧‧‧Smart aged service system

(2)‧‧‧會員管理模組 (2) ‧‧‧Member Management Module

(21)‧‧‧會員管理專區 (21) ‧‧‧Member Management Area

(22)‧‧‧服務人員管理專區 (22) ‧‧‧Service Personnel Management Area

(23)‧‧‧時間積分兌換專區 (23) ‧ ‧ Time Points Redemption Area

(24)‧‧‧電子錢包專區 (24)‧‧‧Electronic Wallet Zone

(3)‧‧‧居家養老模組 (3) ‧‧‧Home Pension Module

(31)‧‧‧親情即時溝通專區 (31)‧‧‧Family Instant Communication Zone

(32)‧‧‧緊急通報聯絡專區 (32) ‧‧‧Emergency Notification Contact Area

(33)‧‧‧家電、視訊控制專區 (33)‧‧‧Home Appliances, Video Control Zone

(34)‧‧‧購物商城專區 (34)‧‧‧Shopping Mall Area

(35)‧‧‧生活預約專區 (35) ‧‧‧Life Reservation Area

(4)‧‧‧智慧照護模組 (4) ‧‧‧Smart Care Module

(41)‧‧‧健康量測專區 (41) ‧‧‧Health Measurement Zone

(42)‧‧‧健康事件提醒專區 (42) ‧ ‧ Health Events Reminder Zone

(43)‧‧‧遠距醫療諮詢專區 (43) ‧‧‧Remote Medical Consultation Area

(44)‧‧‧居家服務專區 (44) ‧‧‧Home Service Area

(5)‧‧‧時間銀行模組 (5) ‧ ‧ time bank module

(51)‧‧‧站務專區 (51) ‧‧‧ Station Area

(52)‧‧‧站務管理專區 (52) ‧‧‧ Station Management Area

(53)‧‧‧人員管理專區 (53) ‧ ‧ Personnel Management Area

(54)‧‧‧服務管理專區 (54) ‧‧‧Service Management Area

(55)‧‧‧課程管理專區 (55) ‧ ‧ Curriculum Management Area

(56)‧‧‧訊息管理專區 (56) ‧‧‧Information Management Area

(57)‧‧‧反應問題處理專區 (57) ‧‧‧Response Management Area

Claims (10)

一種智慧養老服務系統,其主要係於電腦裝置建構有智慧養老服務系統,該智慧養老服務系統包括有會員管理模組、居家養老模組、智慧照護模組及時間銀行模組,其中:該會員管理模組,其供進行會員及服務人員的相關資料管理,可供會員及服務人員經由該電腦裝置對該會員管理模組輸入相關資訊,且能供進行相關兌換與儲值功能;該居家養老模組,其供會員安排進行各種相關事項,可供會員經由該電腦裝置對該居家養老模組輸入相關資訊;該智慧照護模組,其供對會員進行各項身體健康管理及服務事項,可供會員經由該電腦裝置對該智慧照護模組輸入相關資訊;該時間銀行模組,其供服務人員進行認證、課程及各項相關事務處理,可供服務人員經由該電腦裝置對該時間銀行模組輸入相關資訊,於該時間銀行模組分別具有站務專區、站務管理專區、人員管理專區、服務管理專區、課程管理專區、訊息管理專區及反應問題處理專區;該站務專區,其具有服務查詢模組,以供進行服務人員整體服務之相關查詢;該站務管理專區,其係供使用者進行該時間銀行模組之整體管理;該人員管理專區,其係供使用者對服務人員進行各種資料建立、審查之管理;該服務管理專區,其供對各項服務事項進行管理;該課 程管理專區,其供對服務人員之各項訓練課程進行管理;該訊息管理專區,其供對服務人員之各種相關訊息進行管理;該反應問題處理專區,其供對服務人員所提出的各種問題進行管理。 A smart aged care service system is mainly for constructing a smart aged care service system for a computer device. The smart aged care service system includes a member management module, a home pension module, a smart care module and a time bank module, wherein: the member a management module for managing related data of members and service personnel, for members and service personnel to input relevant information to the member management module via the computer device, and for performing related exchange and stored value functions; a module for members to arrange various related matters for the member to input relevant information to the home pension module via the computer device; the smart care module for performing various health management and service matters for the member, For the member to input relevant information to the smart care module via the computer device; the time bank module for the service personnel to perform the certification, the course and various related transactions, and the service personnel can use the computer device to perform the bank model on the time The group enters relevant information. At this time, the bank module has a station area and a station management unit. a staff management area, a service management area, a course management area, a message management area and a response problem processing area; the station area has a service inquiry module for conducting related inquiry about the overall service of the service personnel; the station management area, It is for the user to manage the overall management of the bank module at that time; the personnel management area is for the user to manage the establishment and review of various data for the service personnel; the service management area is for managing various service items. The lesson The management area for the management of various training courses for service personnel; the information management area for managing various related information of service personnel; the response problem processing area for various questions raised by service personnel Manage. 如申請專利範圍第1項所述智慧養老服務系統,其中,該站務專區之該服務查詢模組可區分為服務清單單元及活動清單單元,該服務清單單元供列出所有服務項目清單,該活動清單單元供列出所有活動項目清單。 For example, the smart aged service system described in claim 1 wherein the service query module of the station area can be divided into a service list unit and an activity list unit, the service list unit is for listing all service items, the activity The list unit lists a list of all active items. 如申請專利範圍第1項所述智慧養老服務系統,其中,該站務管理專區分別具有站務相關模組及站務相關設定模組,該站務相關模組具有站務維護單元供使用者進行該時間銀行模組之各項維護,而該站務相關設定模組則具有站務分級設定單元供使用者進行該時間銀行模組之各項設定。 For example, the smart aged service system described in claim 1 is characterized in that the station management area has a station related module and a station related setting module respectively, and the station related module has a station maintenance unit for the user to perform the time bank model. The maintenance of the group, and the station related setting module has a station classification setting unit for the user to set various settings of the time bank module. 如申請專利範圍第1項所述智慧養老服務系統,其中,該人員管理專區分別具有人員相關設定模組、審查模組、服務審核模組及黑名單及停權模組,於該人員相關設定模組分別具有基本資料維護單元供進行服務人員的各項基本資料維護、等級設定單元供進行服務人員的各種等級整理設定,於該審查模組分別具有申請審核單元供進行申請服務人員身份的資格審查、審查完成清單單元供列出已完成服務人員身份審查之人員的清單、審查完成報表單元供整理已完成服務人員身份審查之人員的表 單資料,於該服務審核模組分別具有服務申請審核單元供審核所提出欲進行服務之申請、服務審核完成清單單元供列出已完成審核之各項可從事的服務,於該黑名單及停權模組分別具有停權清單單元供列出已被停權之服務人員清單、黑名單管理單元供進行被列入黑名單之服務人員的各項管理。 For example, the smart aged service system described in claim 1 of the patent scope, wherein the personnel management area has a personnel related setting module, a review module, a service review module, a blacklist and a stop right module, respectively, The modules respectively have a basic data maintenance unit for performing basic data maintenance of the service personnel, and a level setting unit for performing various levels of setting of the service personnel, and the examination module has an application review unit for the identity of the application service personnel. Review, review complete list unit for the list of persons who have completed the review of the identity of the completed service personnel, and a table of the review completion report unit for collating the personnel of the completed service personnel For the information, the service review module has a service application review unit for reviewing the application for service, and the service review completion list unit for listing the services that can be completed after the completion of the review. The right module has a stop right list unit for listing the list of service personnel who have been suspended, and the blacklist management unit for managing the blacklisted service personnel. 如申請專利範圍第1項所述智慧養老服務系統,其中,該服務管理專區分別具有服務相關設定模組、服務維護模組、活動管理模組,於該服務相關設定模組供進行服務之分類設定,且於該服務相關設定模組具有服務項目明細設定單元供進行各項志工服務的各種明細資料設定、服務周期設定單元供進行各項服務的服務周期時間設定,於該服務維護模組分別具有公益活動維護單元供整理各項服務人員所能從事的公益活動資料、服務維護單元供整理各項服務人員所能從事的服務資料,於該活動管理模組分別具有活動審核單元供對各項服務活動進行審核、活動審核完成清單單元供列出已完成審核作業之服務活動。 For example, the smart aged service system described in claim 1 is characterized in that the service management area has a service related setting module, a service maintenance module, and an activity management module, and the service related setting module is used for classifying services. Setting, and the service related setting module has a service item detail setting unit for performing various detailed data setting of each volunteer service, and a service cycle setting unit for setting service cycle time of each service, in the service maintenance module Each has a public welfare activity maintenance unit for arranging the public welfare activity materials and service maintenance units that can be engaged by various service personnel to organize the service materials that the service personnel can engage in, and the activity management module has an activity review unit for each The service activity is reviewed, and the activity review completion list unit is used to list the service activities of the completed audit operation. 如申請專利範圍第5項所述智慧養老服務系統,其中,該服務相關設定模組細分為服務大項目單元、服務中項目單元及服務小項目單元。 For example, the smart aged service system described in claim 5, wherein the service related setting module is subdivided into a service large project unit, a service project unit, and a service small project unit. 如申請專利範圍第1項所述智慧養老服務系統,其中,該課程管理專區分別具有課程管理相關設定模組、課程講師管理模組、課程安排模組、課程審核模組,於該課程管理相關設定模組供 進行各項訓練課程之分類設定,且於該課程管理相關設定模組具有課程明細設定單元供進行各項訓練課程的各種明細資料設定、課程主題分類設定單元供對不同的課程進行主題的分類設定,於該課程講師管理模組則具有課程講師管理單元供進行各項訓練課程之各個講師的管理,於該課程安排模組則具有課程維護單元供進行各項訓練課程的維護管理,於該課程審核模組分別具有上課報名單元供審核服務人員對各訓練課程的報名、上課報到單元供審核服務人員上課報到狀況、學習記錄單元供審核服務人員對各訓練課程之學習狀態。 For example, the smart aged care service system described in claim 1 of the patent scope, wherein the course management area has a curriculum management related setting module, a course lecturer management module, a course arrangement module, and a course review module, which are related to the course management. Setting module for The classification setting of each training course is carried out, and the course management related setting module has a course detail setting unit for performing various detailed data setting of each training course, and a course theme classification setting unit for classifying the theme of different courses. In the course, the lecturer management module has a course instructor management unit for the management of each lecturer of each training course, and the course arrangement module has a course maintenance unit for performing maintenance management of various training courses. The audit module has a class registration unit for the audit service personnel to register the training courses, the class report unit for the audit service personnel to report the status, and the learning record unit for the review service personnel to learn the status of each training course. 如申請專利範圍第7項所述智慧養老服務系統,其中,該課程管理相關設定模組細分為課程大分類設定單元、課程中分類設定單元及課程小分類設定單元。 For example, the smart aged care service system described in claim 7 is divided into a curriculum classification setting unit, a classification setting unit in the course, and a small classification setting unit in the course. 如申請專利範圍第1項所述智慧養老服務系統,其中,該訊息管理專區分別具有訊息相關設定模組、訊息查詢模組、訊息發佈模組,於該訊息相關設定模組具有訊息分類設定單元供進行各種服務人員相關訊息之分類,於該訊息查詢模組具有訊息查詢單元供進行各種服務人員相關訊息的查詢,於該訊息發佈模組具有訊息發佈單元供進行各種服務人員相關訊息的發佈。 The smart aged service system of claim 1, wherein the message management area has a message related setting module, a message query module, and a message publishing module, and the message related setting module has a message classification setting unit. For the classification of information about various service personnel, the message inquiry module has a message inquiry unit for inquiring about various service personnel related information, and the message distribution module has a message distribution unit for issuing information related to various service personnel. 如申請專利範圍第1項所述智慧養老服務系統,其中,該反應問題處理專區分別具有反應問題相關設定模組、反應問題查詢模組,於該反應問題相關設定模組具有反應問題分類設定單 元供對服務人員所提問的各項問題進行分類,於該反應問題查詢模組分別具有問題反應明細單元供列出服務人員所提問的各項問題明細、問題回覆明細單元供列出針對服務人員提問之各項問題的回覆明細。 For example, the smart aged care service system described in claim 1 of the patent scope, wherein the reaction problem processing area has a reaction problem related setting module and a reaction problem inquiry module, and the reaction problem related setting module has a reaction problem classification setting list. The yuan is used to classify the questions asked by the service personnel. The response question query module has a problem response detail unit for listing the problem details of the service personnel, and the problem reply detail unit for listing the service personnel. A breakdown of the questions asked.
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CN108446859A (en) * 2018-03-27 2018-08-24 林婕 A kind of device and method of the service supply and demand platform based on time shaft
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