Turkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
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Application filed by Turkcell Teknoloji Arastirma Ve Gelistirme Anonim SirketifiledCriticalTurkcell Teknoloji Arastirma Ve Gelistirme Anonim Sirketi
Priority to TR2018/19996ApriorityCriticalpatent/TR201819996A2/en
Publication of TR201819996A2publicationCriticalpatent/TR201819996A2/en
Financial Or Insurance-Related Operations Such As Payment And Settlement
(AREA)
Abstract
Bu buluş, müşteri hizmetlerinden ya da sahadan gelen müşteri şikayetlerini insan kontrolü olmadan sınıflandıran ve muhtemel müşteri problemlerinin tespiti için şikayetleri otomatik inceleyip sebebini bulmayı sağlayan bir sistem (1) ile ilgilidir.This invention is related to a system (1) that classifies customer complaints coming from customer services or from the field without human control and enables the complaints to be examined automatically and to find the cause in order to detect possible customer problems.
TR2018/19996A2018-12-202018-12-20
A CUSTOMER COMPLAINT DETERMINATION SYSTEM
TR201819996A2
(en)