RU2676030C1 - Automated self-service device network management system - Google Patents

Abstract

FIELD: information technology.SUBSTANCE: invention relates to information systems for processing digital information flows. Automated self-service device network management system containing the data processing modules includes a planning module that processes the data from the automated self-service device network management system for the automated generation of business plans for the development of the network of the automated self-service device network management system and monitoring the implementation of such business plans, module of geomodelling the network of the automated self-service device network management system, which provides data processing and analysis of geographic locations for positioning the automated self-service device network management system, audit module, asset management module, report generation module, administration module, processing the access to the system, purchase management module for the automated self-service device network management system, processing information on suppliers' contracts, module for maintaining key performance indicators (KPI), maintaining the KPI registry, formation of KPI matrix for reporting periods on the basis of KPI indicators, tracking of KPI achievement, directory management module, implementing the data integrity protection mechanism.EFFECT: technical result consists in wider range of tools for the same purpose.6 cl, 4 dwg

Description

FIELD OF TECHNOLOGY

[1] The claimed technical solution, in General, relates to information systems designed to process digital information flows, in particular to a system for automated development management of self-service devices (CSS).

BACKGROUND

[2] Currently, the life cycle management of a fleet of technical devices is an urgent and time-consuming task, which is caused by many information flows that need to be processed as soon as possible for timely management decisions and the full functioning of technical objects. Automating the processing of these types of processes is a paramount task for the centralized automated administration of incoming information and reducing the time to carry out the necessary actions.

[3] The technical solution of SmartServiceDesk (http://smartservicedesk.ru) is known from the prior art. which is aimed at managing the IT infrastructure containing many technical objects, their assets, etc. The disadvantages of this solution are the insufficient functional support of the system, which is deprived of a number of necessary functions for the full support and life cycle management of such objects as an asset, for example, ATMs or terminals for performing financial transactions.

[4] The Inline ATM network monitoring system is also known in the art (http://in-line.ru/solutions/it/monitoring_atm/). which provides monitoring of business processes in the channel of ATMs and responding to problems of a technical nature, for example, communication interruptions, breakdowns, etc.

[5] This system also has a rather limited functionality, which does not allow for a wide range of processing of information flows for managing the life cycle of an ATM.

SUMMARY OF THE INVENTION

[6] To solve the existing technical problems in this area, it is proposed the implementation of an automated system for managing the development of the CSS, which has broad functionality that provides automated processing of a lot of data on the management and development of the network of CSS.

[7] The technical result is the implementation of a multifunctional automated system that improves the efficiency of managing the network of CSS.

[8] An additional technical result achieved during the implementation of the technical solution is to increase the efficiency of accounting for CSS, allowing you to monitor the development of the network of CSS.

[9] Additionally, when implementing the system, the following advantages are achieved:

the idle time of the storage unit at the warehouse is reduced from the moment of delivery to the moment the input unit is put into operation;

the time for connecting and putting the CSS into operation is reduced from the moment the CSS is installed at the place of operation;

the effectiveness of the network of CSS;

redistribution of CSS depending on the transaction load;

the quality of the CSS fleet is improved due to the timely decommissioning of CSS that does not meet the requirements.

[10] The claimed automated system for managing the development of CSS contains data processing modules integrated by a single information bus, which include:

a planning module that processes the data of the CSS for the automated generation of business plans for the development of the network of CSS;

geomodelling module of the network of CSS, providing data processing and analysis of geographical locations for the placement of CSS;

an audit module that monitors the actions of the system user and maintains information on the basis of the recorded information in the system log;

an asset management module that generates applications for the performance of work and control of their execution, control of the operation and maintenance of asset management, monitoring the status of assets;

reporting module, which provides the generation of reports based on report templates and provides functionality for setting up the structure of generating reports;

an administration module that processes the processes of access to the system, in particular, access policies of system users and system parameters;

CSS procurement management module that processes information under suppliers' contracts, data related to the procurement of CSS, control of the execution of supplies of CSS;

a module for maintaining key performance indicators (KPIs), which maintains a KPI registry, generates a KPI matrix for reporting periods based on KPI indicators, and tracks KPI achievement;

a directory management module that implements a mechanism for protecting data integrity.

[11] In a particular example of implementation, the planning module additionally carries out online monitoring of budget expenditures during the implementation of business plans based on data from the operation of the CSS.

[12] In a particular embodiment, the planning module is configured to track and classify expenses in real time, as well as calculate the total cost of ownership.

[13] In a particular embodiment, the modules are located in a single computing device and combined by a single bus.

[14] In a particular embodiment, at least two modules are located on different computing devices and are interconnected by data transmission channels.

[15] In a particular embodiment, the computing device is a personal computer, server, or mainframe.

BRIEF DESCRIPTION OF THE DRAWINGS

[16] FIG. 1 illustrates the general scheme of the claimed system.

[17] FIG. 2 illustrates the system when interacting with users of the system and CSS.

[18] FIG. 3 illustrates an example of displaying CSS on a map.

[19] FIG. 4 illustrates a hardware platform for implementing the inventive system.

DETAILED DESCRIPTION OF THE TECHNICAL SOLUTION

[20] The terms and concepts necessary for the implementation of this technical solution will be described below.

[21] This technical solution can be implemented on a computer, in the form of an automated system (AS) or computer-readable medium.

[22] The technical solution can be implemented as a distributed computer system.

[23] In this solution, a system means a computer system, a computer (electronic computer), CNC (numerical control), PLC (programmable logic controller), a computerized control system, and any other devices capable of performing a given, well-defined sequence of computing operations (actions, instructions).

[24] A command processing device is understood to mean an electronic unit or an integrated circuit (microprocessor) that executes machine instructions (programs).

[25] An instruction processing device reads and executes machine instructions (programs) from one or more data storage devices. Data storage devices may include, but are not limited to, hard disks (HDDs), flash memory, ROM (read only memory), solid state drives (SSDs), and optical drives.

[26] A program is a sequence of instructions intended for execution by a computer control device or an instruction processing device.

[27] In FIG. 1 shows a General view of the claimed system (100). System (100) receives information flows that are generated by users (200), and also receives a response from CSS (300) (Fig. 2). Information entering the system (100) is distributed among the relevant modules responsible for their automated processing. System (100) comprises a set of interconnected data processing modules.

[28] The planning module (101) is designed to process data based on incoming information flows from users (200) and CSS (300). Module (101) can provide on-line control of budget spending when implementing business plans based on data on operating CSS that are generated by users (200) based on information on managing an existing CSS fleet (300) or predicting the commissioning of new CSS (300 ) The functionality of module (101) allows you to track and classify expenses in real time, predict financial indicators, and also calculate the total cost of ownership of the asset (300), as well as generate business plans for the development of the asset (300) network and transfer this information to modules of the system (100) for further processing. In some embodiments of the technical solution, module (101) monitors the execution of the business plan for the development of the network of CSS. Module (101), for example, can determine the effectiveness of the CSS for the previous month or 6 months based on predefined requirements for the effectiveness of the CSS or a threshold value. For example, if the total actual transactional load of DC is more than 10000 per month, then this device is effective. Depending on the threshold value, numerical performance indicators that can be ranked can be entered. In case of inefficiency of the given CSS module (101) sends information about this to the system (100) and / or forms a plan for the development and increase of the CSS effectiveness.

[29] The information processed in module (101) can then be used in module (108) of procurement management CSS. Module (108) processes information under suppliers' contracts, data related to the purchase of asset, and also monitors the execution of supply of asset. Information, as mentioned above, for module (108) can be provided by input data streams processed by module (101), in particular, data generated in the framework of the generated business plan, for example, CSS (300) to be purchased, data on supply contracts, responsible person, time range for implementing a business plan, etc.

[30] Upon receipt of information on the supply contract to module (108), system (100) generates control information for its implementation within the framework specified in the business plan of module (101), as well as additional related data for its implementation.

[31] Data communication between modules (101) and (108) is based on identifiers that generate the necessary data for the delivery of equipment. These parameters, in particular, include contract identifiers generated by system (100), using the functionality for generating and processing orders.

[32] Module (108) allows you to generate automatic orders for the purchase of products and transmit them via data transmission channels, for example, the Internet. Sending can be carried out either directly to the supplier of products or to an intermediate resource, for example, file storage or a cloud server, for exchanging documents. Module (108) also monitors incoming data streams that display the status of the work on the purchase, delivery and shipment of goods. Upon receipt of changes during the execution of these works, the corresponding data streams are transferred to the system (100) for their operational control, in particular, to the reporting module (104) and the asset management module (105).

[33] After the successful formation of the order file by the module (108), as indicated above, it can be uploaded to the file resource for further exchange with the data provider. A message can also be duplicated to a supplier about sending the necessary information, for example, via e-mail, SMS or PUSH notifications.

[34] Using module (108), a plan is also formed for the delivery of equipment, in particular, the model of the control unit, the number of control units, the necessary assembly of the control unit, elements of the control unit for replacement. To perform this procedure, related information is also generated, for example, identifiers of the contract, customer, contractor, invoices. An automated cost calculation for order units is also performed. Using the logic of module (108), the time range for the implementation of the plan, for example, month, quarter, year, etc., can be set. When forming a delivery plan, system (100) can interact with external resources of counterparties - suppliers of products. All the necessary information is automatically loaded from the appropriate resources (cost, identification data, etc.). You can quickly make changes to the generated delivery plan at any time until it is approved and initiated for execution.

[35] Typically, a delivery plan includes at least the following amount of information:

- Supplier name;

- contract number;

- type of order;

- model of CSS;

- type of CSS;

- the cost of CSS.

[36] Module (108) also monitors the activity of the contract for the supply of CSS by monitoring the status of its implementation and / or its parts relating to the implementation of the CSS, or the implementation of work on its maintenance.

[37] Orders generated by module (108) may include, but are not limited to, the following set of parameters: order number; plan number; bank index; order status; Supplier name; contract number; order delivery address; delivery time, etc.

[38] The geomodeling module (102) provides binding of the US (300) network to a digital map, which can be, for example, Yandex maps, Google Maps, Atlas of Moscow, etc. Module (102) also provides functionality for analyzing territories in which the placement of US (300) is appropriate based on a number of metrics, for example, the presence of US (300) of a particular bank, population density, access to an information portal, etc.

[39] Zones, which according to the results of the analysis are not suitable for the installation of CSS (300), are assigned an identifier that can take a numerical or symbolic value, and this information is transmitted to module (105) to record this information during further analysis of places for expanding the network US (300). Obtained identifiers are used to exclude these places in subsequent calculations of metrics of US location zones (300).

[40] In some embodiments, the geomodeling module (102) provides binding to a digital map of the CSS (300) based on the data of the module (101), which monitors the execution of the business plan for the development of the CSS network and models the most efficient location of the CSS (300).

[41] The geomodelling module (102) also provides, in relation to the objects on the map, the display of incoming information from the US (300), for example, a breakdown or loss of communication with the selected device. When accessing the card through module (102), you can get data about the selected CSS (300), for example, its model, technical condition, etc. The module (102) processes the information flows in conjunction with the asset management module (105), which contains a database with a register of the fleet of installed CSS (300).

[42] When displaying information about the CSS (300) on the map, this information includes, but is not limited to, coordinates of the CSS installation, exact address, model, status. Also, through interaction with pictograms displaying the state of the art (300) on the map, access to the logs (history) of technical works and failures for each state of the art (300) is provided.

[43] Information that displays options for the geographical location of the CSS (300) is also transmitted to the module (108) when generating information necessary for the implementation of the data (contract) for the installation of the CSS (300). Based on the transmitted data, when forming the delivery plan of the CSS (300) and receiving data on the geographical point (coordinates and / or address) of the location of the CSS (300), the module (108) receives from the system (100) data related to the specified scope of the supplier products in the geolocation of the mentioned location of CSS (300).

[44] The module (105) also processes information about the current state of the US (300), obtained directly via communication channels from the US (300), or from users (200). Based on the information received, module (105) provides:

- the formation of applications for maintenance of CSS (300), for example, repair, firmware upgrade, etc .;

- management of service contracts for CSS (300), in particular, monitoring the implementation of the terms of the contract and the generation of notifications when deviating from the procedure for their execution (for example, changing deadlines, non-fulfillment of conditions, etc.);

- monitoring the status of the execution of applications, in which the deviation from the parameters specified in the service request, etc. is analyzed.

[45] Module (105) also contains a register of acquired CSS (300), but not yet put into operation. Using metrics analysis by geomodelling module (102) and determining the location of CSS (300), the necessary data are generated for the installation of CSS (300), for example, documentation (contract, work order), informing contractors, etc. When interacting with module (102), functionality is also provided to obtain the necessary information on the CSS (300) with reference to a digital map, in particular, the type of device, functionality, installation location, efficiency, etc.

[46] In FIG. Figure 3 shows an example of the display of CSS (300) on a digital map. The data can be displayed using information identifying the CSS (300), for example, identifier, model, address, location area, functionality, etc. The display of information on CSS 300) can also be carried out when the pictogram CSS (300) is activated on the map in the graphical user interface.

[47] When entering information into the module (102) to display several CSS (300), for example, by linking to a bank branch or model in a given region, cartographic information is constructed in such a way as to display the location of all relevant objects on the map.

[48] Module (102) also allows you to update the coordinates of the location of the US (300) by interacting with the module (105), for example, by comparing information about the location address of the US (300).

[49] Based on the information flows processed by the module (105), as well as together with the data received and processed by the module (101), a financial planning function is implemented for current and upcoming expenses for managing the life cycle of the US park (300). Costs are generated based on the type of equipment and the necessary work carried out with it. This information is provided in an automated form through the system (100) with the necessary workstation of users (200).

[50] According to information received from the CSS (300), the effectiveness of its use at the current installation site is also analyzed. This information is processed and generated by module (105). During the generation by the module (105) of information for the installation or maintenance of the US (300), it is possible to make changes to the data to adjust the required parameters.

[51] The audit module (103) is intended for automated logging of the changing data flows received from other modules. The journal registry is stored in the memory of module (103) and dynamically changed in response to updating the corresponding data in modules (101), (102), (105) and (108).

[52] The administration module (106) controls the access to information by users (200) based on their access rights. The logic of the module (106) allows you to block the provision of data that does not match the user’s tolerance and record the corresponding event with the transfer of information for recording to the audit module (103).

[53] When accessing the system (100) of users (200), the module (106) can also generate a corresponding display of a graphical interface with a functional corresponding to the access level of a user or group of users (200).

[54] The module (106) activates the script based on information identifying the user of the system (100), and also delimits access to the set of modules in accordance with the selected script.

[55] As an example, access scenarios can be of the following form: system administrator, technical personnel, auditor, supervisor, analyst, etc.

[56] KPI module (107) displays data on the achievement of target indicators based on the life cycle data of existing and planned to be commissioned CSS (300), as well as an analysis of the effectiveness of CSS (300).

[57] The directory management module (109) is designed to ensure data integrity of the system (100). Module (109) delimits the parameters for editing them, in particular, the records processed and generated by the modules of the system (100). The module (109) stores a set of directories, each of which contains data for performing various tasks, for example, criteria for the installation zone of the US (300), a list of necessary works for diagnosing the US, etc.

[58] Information obtained from module (109) is used in the operation of all modules of system (100). For example, when working with the geomodelling module (102) to obtain data on installed CSS (300), for each of them, you can additionally obtain data on the possibility of maintenance options depending on the area of their location. This information is generated on the basis of data from contractors operating in a particular service area of the US (300).

[59] As shown in FIG. 2, the information received / transmitted by the system (100) is received via data transmission channels (150), which can represent a wired or wireless type of communication, for example, the Internet or Intranet, LAN, etc.

[60] The modules of system (100) can be located in a single computing device, for example, a server PC, or run on separate computing devices and exchange data via various data transmission channels, for example, the Internet, Wi-Fi, LAN, etc.

[61] The CSS life cycle is formed on the basis of a multitude of data generated and processed using the modules of the system (100). Centralized monitoring of the status of each CSS (300), in particular, the technical condition, location, effectiveness, related documentation, allows you to carry out the necessary work on optimal management of the CSS fleet (300) as soon as possible. Also, the control of information flows is reduced in terms of contractual work, due to the use of a directory management module (109) containing the necessary standard data templates for the automated generation of draft contracts based on information related to the CSS (300).

[62] This information may be, for example, a technical problem with the control unit, according to which system (100) contains related information on the contractor who will be involved in the corresponding service with reference to the geographical location of the control unit (300) in the installation area.

[63] Additionally, the system (100) may include a report generation module (not shown), which contains a set of tools for automatically generating various types of reports on the required data set. The management of this module can be carried out taking into account interaction with the module (106), based on the selected access scenario. At the same time, the functional of such organizations is recorded and the data is filtered to generate the required applications for the relevant organizations.

[64] For each organization - the service provider, the system (100) stores a list of identifiers and data on the characteristics of the scope of their activities, as well as the territory of the provision of services, functionality, etc. This information is stored in module (109) and is used in processing information flows by system (100).

[65] Information about the US (300) fleet is also tied to the territorial branches of the bank, which are owned by the US (300). The binding of this identifying information is taken into account when generating the necessary data and documents for managing the life cycle of the CSS (300) with the provision of subsequent automated processing of related information to support and commission the fleet of devices, as well as monitoring compliance with contractual relations with suppliers.

[66] Module (105) can also provide dynamic monitoring of the US park (300) and generate recommendations for improving the efficiency of the US park (300). The calculation of this information can be carried out according to the data collected from the installed US (300), in particular, the type of operations, the number of completed / refusals to perform operations, the number of failures of the US, etc.

[67] Maintenance of the life cycle of the DC (300) is also possible simultaneously for several devices by selecting the zone of their installation, for example, a street, a district, or using a digital map of the module (102). System (100) allows you to automatically generate the corresponding application for service support of devices using the identifiers of service providers associated with the specified area stored in the system (100).

[68] The information generated during the operation of modules (101), (105) and (108) is interconnected and checked at each step for its compliance to automate the process of managing the life cycle of the CSS (300). When forming the initial application for the introduction of a new CSS (300), a primary data set is generated in module (101), in particular, an analysis of compliance with the procedure for introducing a CSS (300) into a business plan that is accepted for work is performed. Further, subject to the availability of the planned work in the plan, the data is checked by the module (108), which analyzes the information for compliance with the business plan of the procurement plan.

[69] In particular, the type of the established US (300), the territory of its installation, the branch of the bank operating in the selected territory, etc. are checked. Upon successful validation of the information chain, module (108) generates a specification for the purchase of CSS (300) with the generation of the necessary contractual and related documentation.

[70] Module (102), when calculating priority locations for the location of the CA (300), can use the data in relation to the scope of the bank branch. In particular, when choosing a specific bank branch or area of its location, the program logic of the module (102) processes the possible locations of the state unit (300) in relation to the buildings and adjacent objects (residential buildings, retail space, metro stations, etc.). )

[71] Analysis of the territory of the US (300) is determined on the basis of the geographical boundaries of settlements. When requesting information on determining the priority locations for the installation of CSS (300) for a specific geographical area, the data in their calculation are ranked according to the set of metrics indicated above. Each metric contains a weighting factor.

[72] In FIG. 4 shows an example of a computing device (400) for implementing a system (100) or the functionality of its modules.

[73] In general, device (400) comprises components such as: one or more processors (401), at least one memory (402), data storage means (403), input / output interfaces (404), means B / In (405), a means of network interaction (406).

[74] The device processor (401) performs the basic computing operations necessary for the functioning of the system (100) or the functionality of one or more modules. The processor (401) executes the necessary computer-readable instructions contained in the random access memory (402).

[75] Memory (402), as a rule, is made in the form of RAM and contains the necessary software logic that provides the required functionality.

[76] The storage medium (403) can be implemented as HDD, SSD disks, RAID raid, flash memory, optical information storage devices (CD, DVD, MD, Blue-Ray disks), etc. Means (403) allow long-term storage of various types of information, for example, the history of processing transactional requests (logs), user identifiers, etc.

[77] Interfaces (404) are standard means for connecting and working with a server (400), for example, USB, RS232, RJ45, LPT, COM, HDMI, PS / 2, Lightning, FireWire, etc.

[78] The choice of interfaces (404) depends on the specific device (400), which may be a personal computer, mainframe, server cluster, thin client, smartphone, etc.

[79] The following can be used as I / O data means (405): keyboard, joystick, display (touch screen), projector, touchpad, mouse, trackball, light pen, speakers, microphone, etc.

[80] Network communication tools (406) are selected from devices that provide network reception and data transmission, for example, an Ethernet card, WLAN / Wi-Fi module, Bluetooth module, BLE module, NFC module, IrDa, RFID module, GSM modem, etc. .P. Using means (405), the organization of data exchange between the server (400) and the USB (300) is provided via a wired or wireless data channel, for example, WAN, PAN, LAN, Intranet, Internet, WLAN, WMAN or GSM.

[81] System (100) with the help of centralized information flow management for monitoring and life cycle management of CSS provides such positive effects as:

reduction of labor costs for the processing of many processes previously carried out in manual mode, in particular, workflow and applications for various types of work;

reallocation of resources to fulfill the tasks of managing the life cycle of the CSS put into operation and managing the current fleet of CSS;

geomarketing information regarding the territorial distribution of CSS;

reduction of time for commissioning the CSS, due to automation of the processes of preparation and initiation of necessary work;

increasing the overall efficiency of the network of CSS, due to continuous monitoring of the effectiveness of their use, technical condition and timely replacement of the CSS.

[82] In the present application materials, a preferred disclosure was provided for the implementation of the claimed technical solution, which should not be used as limiting other, private embodiments of its implementation, which do not go beyond the requested scope of legal protection and are obvious to specialists in the relevant field of technology.

Claims (15)

1. An automated system for managing a network of self-service devices (CSS), containing data processing modules, which include: - a planning module that processes data from the CSS for the automated generation of business plans for the development of the network of CSS and control the implementation of business plans; - a geo-modeling module of the DC network, which provides data processing and analysis of geographical locations for the location of the DC, as well as the ability to display information on the DC on a digital map, including at least data on the location of the DC and identifying information of the DC; - an audit module that monitors the actions of the user of the system and maintains based on the recorded information of the system log; - an asset management module that generates applications for work and monitors their execution, monitors the operation and maintenance of asset management, monitors the status of assets; - a reporting module that provides the generation of reports based on report templates and provides functionality for setting up the structure of generating reports; - an administration module that processes the processes of access to the system, in particular, access policies for system users and system parameters; - CSS procurement management module that processes information under suppliers' contracts, data related to the procurement of CSS, control of the execution of supplies of CSS; - a module for maintaining key performance indicators (KPIs), which maintains a KPI registry, generates a KPI matrix for reporting periods based on KPI indicators, and tracks KPI achievement; - a directory management module that implements a mechanism for protecting data integrity. 2. The system according to p. 1, characterized in that the planning module additionally carries out online monitoring of budget spending when implementing business plans based on data from the operation of CSS. 3. The system according to claim 2, characterized in that the planning module is configured to monitor and classify expenses in real time, as well as calculate the total cost of ownership. 4. The system according to claim 1, characterized in that the modules are located in a single computing device and are connected by a single bus. 5. The system according to claim 1, characterized in that at least two modules are located on different computing devices and are interconnected by data transmission channels. 6. The system according to any one of paragraphs. 4, 5, characterized in that the computing device is a personal computer, server or mainframe.

Images