JPH0711806B2 - Electronic order delivery receiving system - Google Patents

Description

[Detailed Description of the Invention] [Table of Contents] Outline Industrial field of application Conventional technology Problems to be solved by the invention Means for solving problems Problems Working Example Example of article dispensing apparatus Configuration of center apparatus Order reception office Collection / delivery base registration processing Order processing Product procurement processing Loading processing Receiving processing Effect of the invention [Outline] The present invention is an electronic order delivery receiving system for delivering ordered articles via an article dispensing device having a plurality of lockers. Between an article dispensing device including a plurality of lockers capable of locking and unlocking control for delivering and receiving ordered products, and an operation unit for loading and receiving the ordered products into and out of the locker, and the article dispensing device Means for exchanging data with the locker to manage the article loading state of the locker, and the article loading state of the locker are searched. Reservation, accepting and registering the notified ordered products and recipients, and inputting to the operation unit of the article dispensing device and order registration means for instructing the delivery means to deliver the ordered products to the locker. And a receiving means for confirming the recipient on the basis of the operated data, unlocking the locker, and receiving the loaded ordered product.

[Industrial application field]

 The present invention relates to an electronic order delivery receiving system.

2. Description of the Related Art In recent years, a sales method in which a catalog is distributed, an order is received by telephone or the like, and a product is delivered to a customer has become popular.

In these methods, since the products are delivered to each customer, there are various problems such as poor delivery efficiency, failure to meet the delivery deadline due to the absence of customers, and inability to handle products that require freshness. There is a problem.

In addition, acceptance of orders, procurement of products, delivery, and the like are performed through slips, telephones, and the like, which causes management problems in transaction execution.

Therefore, there is a demand for an efficient electronic order delivery / receipt system that is consistently managed from order acceptance to customer receipt.

[Conventional technology]

As described above, conventionally, there are various problems from ordering products to delivery, and in order to solve these problems, there is a system in which, for example, a refrigerator that can be unlocked by a vendor and a customer is provided in each home.

[Problems to be solved by the invention]

However, the above conventional method is inefficient because a refrigerator is provided for each contracted customer, and the delivery company needs to provide a key for each refrigerator, which causes problems in key storage and lock / unlock management. In addition, there is a problem that the inefficiency of individual delivery cannot be eliminated.

Therefore, in view of the above problems, it is an object of the present invention to provide an efficient order delivery receiving system.

[Means for solving problems]

For the above-mentioned purpose, the electronic order delivery / receipt system of the present invention, as shown in the principle explanatory diagram of FIG. 1, is a plurality of lockers 6 capable of controlling the locking and unlocking for delivering an ordered product, and a locker 6 for the ordered product. An article dispensing device 4 including an operation unit 5 that performs loading and receiving operations to and from
The management means 41 for exchanging data with the article dispensing apparatus 4 to manage the article dispensing apparatus of the locker 6, the locker 6 and the article loading state are searched, and if there is an empty locker, the locker 6 is reserved. Then, the notified order item and the recipient are received and registered, and the order registering unit 40 for instructing the delivery unit 3 to deliver the ordered item to the locker 6 and the operation unit 5 of the article dispensing device 4 are provided. The locker 6 is unlocked by confirming the recipient on the basis of the operation data input to, and the receiving means 42 for receiving the loaded ordered product.

[Action]

The customer specifies the order item and the recipient, and the order registration means 40
To order. Thereby, the order registration means 40 becomes the management means.
The article loading state of the locker 6 managed by 41 is searched, and if there is an empty locker, the locker 6 is reserved, the customer's order is accepted, and the delivery means 3 is instructed to deliver to the reserved locker 6.

As a result, at the delivery base or the like notified by the delivery means 3,
Load the ordered items into the designated locker.

When the recipient performs a predetermined receiving operation using the operation unit 5 of the article dispensing device 4, the receiving means 42 confirms the recipient, and then unlocks the locker loaded with the ordered product.

As described above, since the management means 41 reserves an empty locker and exchanges the ordered items, the locker to be exchanged can be easily identified by the delivery person and the recipient, and the number of lockers needs to be set according to the customer. There is no.

As a specific example, FIG. 2A shows an example in which locker management, order registration, delivery instruction, and receipt instruction are collectively performed at the center.

(Order) When a customer orders an article from the order receiving office 1 or the like to the center 2, the center 2 reserves the locker 6, receives the order, and registers the order.

(Delivery) At the collection / delivery base 3, in accordance with the instruction from the center 2, the ordered goods are procured and a predetermined locker 6 is provided.
To load.

(Receiving) The customer performs a receiving operation with the customer operation unit 5 provided in the article dispensing device 4, and after confirming the recipient, the locker 6 in which the article is stored is unlocked and the ordered article is received.

As described above, this system is managed by the center 2 from ordering to delivery, and a plurality of article dispensing devices 4 are arranged at places where customers are scattered and provided with various lockers such as refrigeration and heat retention. By sharing lockers by many customers, usage efficiency can be improved and delivery and receiving efficiency can be improved.

〔Example〕

An embodiment of the present invention will be described in detail with reference to the schematic diagram of the electronic order delivery receiving system shown in FIG.

(Structure of Item Dispensing Device) FIG. 2B shows a block diagram of the item dispensing device 4, which is composed of a plurality of lockers 6 and a customer operation unit 5.

The customer operation unit 5 (corresponding to the operation unit 5 in FIG. 1) has a function of performing product delivery control, control of the locker 6, etc. while communicating with the center 2 based on the operation of the customer or the delivery staff. It has the following functional parts. That is, 8 is a card reader / imprinter / receipt printer for reading and inserting the transaction card (hereinafter referred to as an ID card) inserted in loading and receiving of merchandise, and 9 is an operation guide display / transaction A display unit for displaying data, 10 is an input unit composed of a touch keyboard, 11 is a collation unit for collating the read ID card data with the entered personal identification number to confirm the identity, and 12 is communicating with the center 2. Reference numeral 13 denotes an external storage for storing data such as operation guide display, and 15 denotes a main control unit for controlling each unit of the locker together with the functions of each unit.

As will be described later, when the customer operation unit 5 is provided with an order function, the order processing unit 14 is provided, and when cash settlement processing is performed at the time of receipt, a cash handling processing unit 43 is provided.

The locker 6 has a function of storing various products, and includes the following parts. That is, 16 is a product storage unit having various sizes and functions such as heat retention and refrigeration, 17 is a temperature control unit that controls the temperature of the product storage unit 16 according to the locker type, and 18 is a product storage unit 16 A lock mechanism for locking / unlocking the device, 19 is a display unit for notifying the location of the designated locker, and 20 is a loading / unloading detection unit for detecting loading / unloading of products.

(Configuration of Center Device) A block diagram of the center 2 is shown in FIG.

The center 2 registers the merchandise and customers for which orders can be accepted, manages each locker of the article dispensing device 4 to accept the customer's order, registers the order, and instructs the procurement and delivery of the merchandise and the locker. It has a function to manage the delivery of ordered products such as loading instructions and receipt instructions.

The configuration will be described below with reference to FIG.

Reference numeral 21 is a locker management table that manages the lockers of each article dispensing device 4, stores order information such as customer numbers and product numbers, and registers orders, and tracks the loading and receiving status of the products and delivers them. What is managed, 22 is a customer file in which registered customer information is stored, 23 is a product file in which order-acceptable product information is stored, 24 is an input unit 25, and the registration of products, customers, etc. is performed. 26, 27, 28 are communication processing units for communicating with the ordering terminal 33, the collection / delivery terminal 34, and the article dispensing device 4, respectively, 29 is a registration processing unit for performing product and customer registration processing, and 30 is With reference to the locker management table 21, an order registration unit that performs acceptance / rejection of orders and order registration processing, 31 is a loading processing unit, and instructs a loading locker number and the like to the operation of a delivery clerk in the article dispensing device 4. Then , Which confirms loading and updates the locker management table 21, 32 is a receipt processing unit, which instructs the customer receiving operation in the article dispensing device 4 about the locker to be unlocked and sends order information The one.

(Order reception office) Order reception office 1 has an order terminal connected to center 2.
33 is provided, an order acceptance function for accepting orders by telephone, order slips, etc., a registration function for registering customers and issuing an ID card, and a center 2 for inquiries from customers.
Equipped with a query function, etc.

(Collection / delivery base) The collection / delivery base 3 includes a collection / delivery terminal 34 connected to the center 2.
Is provided, and has a function of procuring a product in response to a pick-up and delivery instruction from the center 2 and a function of loading a product into a corresponding locker of the article dispensing device 4.

Registration, ordering, delivery, and receipt processing operations by the system having the above configuration will be described below.

(Registration Processing) (1) Customer Registration Customers are registered in the customer file 22 of the center 2 in advance. This registration is performed by the input means of the order reception office 1 or the center 2 and is registered by the registration processing unit 29 of the center 2 and an ID card recording customer information such as a customer number and a personal identification number is issued. .

(2) Product registration The product to be handled is registered in the product file 23, and a catalog or the like in which the product number is described is issued and distributed to the customer.

(Order processing) [Refer to FIG. 2 (d)] (1) The customer refers to the above catalog and the like and specifies the product number to be purchased, the customer number, the article dispensing device number, the receipt date, etc. Order over the phone.

(2) When the order reception office 1 inputs the above order information through the order terminal 33 and makes an inquiry to the center 2, the center 2
Then, the order registration unit 30 searches for an empty locker of the designated article dispensing device 4, accepts the order if there is an empty locker, reserves the locker 6, and registers the order.

(3) The order terminal 33 issues an order list or order number.

As described above, the customer's order is registered in the center 2 by calling the order reception office 1, which is used in combination with the ordering method described below.

An acceptance box (not shown) is provided in the article dispensing device 4, and the order slip entered by the customer is collected and input through the order terminal 33.

The customer operation unit 5 or the customer ordering terminal (not shown) is used to place an order to the center 2 by the operation of the customer.

In this case, taking the customer operation unit 5 as an example, as shown in FIG. 2 (d), the customer presses the “product order button” based on the guidance display displayed on the display unit 9, and the ID card ， Enter the security code.

If you enter order information following personal verification, the data will be sent to Center 2 and when the order can be accepted, Center 2
Then, the order registration is performed.

The customer operation unit 5 issues an order list based on this order registration.

 Cooperate with other information systems to accept orders.

As described above, in order to facilitate customer orders, various order registration means are provided in each region.

Although the receiving time is specified at the time of ordering, if the order information such as the receiving date, the recipient different from the orderer, and the absence processing of the recipient is entered, the locker reservation for the designated receiving date is performed.

(Merchandise Procurement Process) [Refer to FIG. 2 (e)] (1) The center 2 is inquired about the order status at the collection / delivery terminal 34 or the article dispensing device 4.

(2) The center 2 notifies the order list in which the product number of the newly ordered product, the article dispensing device number, the storage locker number, etc. are described.

(3) At the collection / delivery base 3, the goods are procured in accordance with the order list and stored in the article storage box (hereinafter, cartridge) 7 to be stored in the locker 6.

As shown in FIG. 2 (h), an identification number corresponding to the locker number is displayed on the cartridge 7, and the product is stored in the cartridge 7 having the same identification number as the locker number designated by the center 2. .

Some products have stock, and the presence or absence of stock, availability of procurement, delivery date, etc. are notified to the center 2, stored in the product file 23, and referred to when ordering.

(Loading process) [Refer to FIG. 2 (f)] (1) In the article dispensing device 4, the delivery staff member has a delivery ID.
If you enter the card and PIN into the customer operation unit 5,
Identity verification is performed and the empty locker is unlocked.

(2) The delivery staff opens the corresponding door of the article storage unit 16,
When the cartridge 7 is loaded, the loading / unloading detector 20 detects the loading, the center 2 is notified of the locker number, and the cartridge 2 is locked.

(3) When all cartridges 7 have been loaded and the "end button" is pressed, the unlocked empty locker is locked and a loading completion receipt is issued.

Other loading methods will be described below.

As shown in FIG. 2 (j), a cartridge 7'displaying an identification mark 37 together with a visible cartridge number.
Further, a mark reader 38 for reading the identification mark 37 is provided inside the article storage unit 16 of the article dispensing device 4.

At the collection / delivery base 3, the procured goods are stored in an arbitrary cartridge 7 ', and the collection / delivery terminal 34 notifies the center 2 of the cartridge number.

When the ID card is inserted and the "load button" is pressed on the customer operation unit 5, an empty locker is designated, and the delivery clerk selects from the empty locker and loads it.

When the article dispensing device 4 notifies the center 2 of the identification mark 37 and the loaded locker number, the center 2 confirms the locker number on which the article is loaded.

As described above, the ordered products of the customer having various shapes and numbers are stored in the cartridge 7 and the designated locker 6 is provided.
Be loaded into.

(Receiving process) [Refer to FIG. 2 (g)] (1) The customer carries out the designated item payout device 4 on the designated receiving date and inputs the ID card and the personal identification number into the customer operation unit 5.

(2) The collation unit 11 collates the person and makes an inquiry to the center 2 for order information.

(3) The receipt processing unit 32 of the center 2 refers to the locker management table 21, confirms the recipient, and confirms the product name, quantity,
The locker number to be unlocked is notified to the article dispensing device 4 together with the order list such as the price.

(4) The article dispensing device 4 displays the order list, and after the customer confirms the contents, issues the order list and unlocks the locker.

The purchase cost is withdrawn from the account when the removal of the cartridge 7 is detected, but in the case of cash payment, cash is put into the cash handling unit 43, and after confirming the amount, the locker is unlocked.

(5) When the customer takes out the product together with the cartridge 7 and closes the door, the loading / unloading detection unit 20 detects this, notifies the center 2 and ends the transaction.

(6) The customer receives the product from the cartridge 7 and stores the cartridge 7 in a predetermined position.

The cartridge 7 is properly collected by the delivery staff.

In the above receiving process, the customer used an ID card,
The order number may be input, or the customer operation unit 5 may be provided with a reading means to read the order list issued by the order terminal 33.

Further, when a processing method such as absent processing, for example, collection on the day after the receipt date is input, the delivery staff is instructed to collect.

As described above, when the recipient performs the receiving operation with the article dispensing device 4, the locker number is instructed and the lock is unlocked, and the article can be taken out and received for each cartridge 7.

As described above, the electronic order procurement receiving system of the present invention receives an order and also delivers the merchandise to the customer through the article delivering device 4, so that efficient order delivery can be performed.

In addition, this system displays an operation guide screen on the customer operation unit 5, customer ordering terminal, collection and delivery terminal, etc., and inputs data such as loading, receiving, ordering, inquiring, etc., and a list for each transaction. Is issued so that quick and easy operation and confirmation of delivery can be easily achieved.

〔The invention's effect〕

As described above, the electronic order delivery / receipt system of the present invention delivers the ordered articles via the article dispensing device, and can manage ordering, delivery, and receiving consistently, and efficiently use a refrigerator or the like. The efficiency of delivery and receipt can be achieved, and the effect of efficiently performing order delivery transactions is extremely large.

[Brief description of drawings]

FIG. 1 is a diagram for explaining the principle of the present invention, FIG. 2 (a) is a schematic diagram of an electronic order delivery receiving system, FIG. 2 (b) is a block diagram of an article dispensing device, and FIG. 2 (c) is a block diagram of a center. 2 (d) is an order processing flowchart, FIG. 2 (c) is an article procurement processing flowchart, FIG. 2 (f) is a loading processing flowchart, and FIG. 2 (g) is a receiving processing flowchart. FIG. 2 (h) is a diagram for explaining the first loading method, and FIG. 2 (j) is a diagram for explaining the second loading method. In the figure, 1 is an order reception office, 2 is a center, 3 is a collection / delivery base, 4 is an article dispensing device, 5 is a customer operation unit, 6 is a locker, 7 is a cartridge, 8 is a card reader / imprinter / receipt printer unit. , 9 is a display unit, 10 is an input unit, 11 is a collation unit, 12 is a communication control unit, 14 is an order processing unit, 15 is a main control unit, 17 is a temperature control unit, 18 is a lock mechanism, and 20 is a loading / unloading detection. Department, 21 is a locker management table, 22 is a customer file, 23 is an article file, 26 to 28 are communication control units, 29 is a registration processing unit, 30 is an order registration processing unit, 31 is a loading processing unit, and 32 is a receiving processing unit. , 33 is an ordering terminal, 34 is a collection / delivery terminal, 35 is a locker number, 36 is an identification number, 37 is an identification mark, 38 is a mark reader, 40 is an order registration means, 41 is management means, 42 is receiving means, 43 is It is a cash handling department.

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Katsuyuki Tokura 1015 Kamiodanaka, Nakahara-ku, Kawasaki City, Kanagawa Prefecture, Fujitsu Limited (72) Inventor Takeshi Endo 1015, Kamedotachu, Nakahara-ku, Kawasaki City, Kanagawa Prefecture, Fujitsu Limited ( 56) References JP-A-58-191066 (JP, A) JP-A-60-176172 (JP, A)

Claims (1)

[Claims] 1. An article comprising: a plurality of lockers (6) capable of controlling locking and unlocking for delivering and receiving ordered products, and an operation unit (5) for loading and receiving the ordered products to and from the lockers. A management unit (41) for exchanging data between the dispensing device (4) and the article dispensing device to manage the article loading state of the locker, and the article loading state of the locker are searched, and an empty locker is searched. If it exists, it reserves the locker, receives and registers the notified ordered product and recipient, and an order registration means (40) for instructing the delivery means (3) to deliver the ordered product to the locker. A receiving means (42) for confirming the recipient based on the operation data input to the operation section of the article dispensing device, unlocking the locker, and receiving the loaded ordered product. , The locker of the article dispensing device The electronic order delivery receiving system is characterized in that an empty locker is reserved to control delivery of ordered items.