JP7679111B2 - Information processing device, information processing method, and program - Google Patents

Description

The present invention relates to an information processing device, an information processing method, and a program.

A technology is known in which an information terminal installed at a public employment security office or the like determines whether the job search conditions of a job seeker match those registered by a hiring company, and if they match, displays a screen that allows the job seeker to select an interview appointment (Patent Document 1). With this technology, when an interview appointment is selected, an automatic call is made to the hiring manager of the hiring company via an automatic dialing unit, and the job seeker can talk to the hiring manager of the hiring company via a telephone. Another technology is known in which questions are presented to job seekers, the answers to those questions are analyzed and ranked, and job seekers who fall within a certain rank are notified of employment (Patent Document 2).

Japanese Patent Application Publication No. 10-63726 JP 2021-357180 A

The technology of Patent Document 1 requires the job seeker to visit a public employment security office or the like, and the job seeker cannot search for companies with openings at a time convenient for the job seeker. Even if the job seeker matches the job requirements, the job seeker and the recruiter of the recruiting company must arrange an interview date and time by telephone. Due to labor shortages, convenience stores and restaurants are always accepting applications from job seekers. However, recruiters have limited time to respond to applications, and the applications are not always tailored to the needs of job seekers. In addition, job seekers often apply for multiple jobs, and are often hired by other companies. In addition, since job search information, including job search requirements, is diverse, when common questions are provided as in the technology of Patent Document 2, the number of input items increases, and many job seekers give up inputting information midway.
Thus, while companies looking to hire job seekers wanted to hire, they were burdened with the costs of dealing with them, arranging interview dates, etc. Furthermore, for job seekers, just applying could be a hurdle.

The present invention was made in light of this situation, and aims to improve the convenience of recruitment activities for employers and job seekers.

In order to achieve the above object, one aspect of the present invention comprises an interview arrangement information storage control means for executing control to store interview arrangement information for arranging interviews between an employer and a job seeker, an interview scenario information storage control means for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker, the interview scenario assumed by the employer, an interview scenario implementation means for presenting the expected questions to the job seeker based on one or more pieces of interview scenario information, obtaining the answers by the job seeker to the expected questions, and implementing an interview scenario, and The information processing device includes an interview adjustment decision means for deciding whether or not to make adjustments to the interview between the employer and the job seeker based on interview scenario information and the answers by the job seeker, and an output control means for executing control to output information including details for adjusting the interview using the interview adjustment information as the output information for the job seeker and the employer when it is decided to make adjustments to the interview, and information not including details for adjusting the interview using the interview adjustment information as the output information for the job seeker and the employer when it is decided not to make adjustments to the interview, and for executing control to output information including details of the answers by the job seeker as the output information for the employer.

An information processing method and a program corresponding to the above-mentioned information processing system of one aspect of the present invention are also provided as an information processing method and a program corresponding to the information processing system of one aspect of the present invention.

The present invention can improve the convenience of recruitment activities for employers and job seekers.

1 is a diagram illustrating an example of an overall configuration of an information processing system according to an embodiment of the present invention. FIG. 2 is a block diagram showing an example of a hardware configuration of a management server according to the present embodiment. FIG. 2 is a functional block diagram showing an example of a functional configuration of a management server, a recruiter terminal, and a job seeker terminal. 13 is a flowchart illustrating an example of a process of a management server. FIG. 2 is a diagram showing an overview of a service to which the information processing system of FIG. 1 is applied. A figure showing a specific example of a screen displayed on the recruiter terminal when the recruiter inputs interview scenario information.

Hereinafter, this embodiment will be described with reference to the drawings.
<Information Processing System>
FIG. 1 is a diagram showing an example of the overall configuration of an information processing system S according to the present embodiment.
The information processing system S is configured by connecting a management server 1, an employer terminal 2, and job seeker terminals 3-1 to 3-m (m is an integer value of 1 or more) via a network N. The network N is, for example, the Internet, a LAN (Local Area Network), or a VPN (Virtual Private Network). When there is no need to explain each of the job seeker terminals 3-1 to 3-m individually, they will be collectively referred to as the "job seeker terminal 3."

(Management Server)
The management server 1 is an information processing device that serves as a server for managing the entire information processing system S. The management server 1 is capable of acquiring various types of information transmitted from the recruiter terminal 2, the job seeker terminal 3, and external sources, and performing various types of processing. The management server 1 is also capable of transmitting various types of information to the recruiter terminal 2, the job seeker terminal 3, and external sources.

For example, the management server 1 acquires information for arranging interviews between recruiters and job seekers (hereinafter referred to as "interview arrangement information"), and stores and manages it in a database. An "interview between recruiters and job seekers" can be, for example, a face-to-face interview (hereinafter referred to as a "face-to-face interview"), an interview in which the job seeker and recruiter send and receive video and audio in real time online via a network N (hereinafter referred to as an "online interview"), or an interview in which the job seeker records (video or audio) video and audio with content specified by the recruiter and submits it to the recruiter (hereinafter referred to as a "recorded interview").

The interview arrangement information includes information for appropriately arranging interviews between employers and job seekers, and it is sufficient for this information to be input by both parties as appropriate.
For example, the interview coordination information includes information regarding the interview method (hereinafter referred to as "interview method information"), information regarding the interview coordination flow (hereinafter referred to as "interview coordination flow information"), and information regarding the desired interview date (hereinafter referred to as "interview schedule information").

In the following, it is assumed that the employer inputs the employer's schedule, etc. In this case, for example, when an interview is to be held between the employer and the job seeker, the job seeker inputs the job seeker's schedule, etc., and the date is decided, etc. The employer can modify or delete the interview arrangement information at any time.

That is, for example, the employer selects at least one of a face-to-face interview, an online interview, and a video interview as the interview method for the employer and the job seeker, and information on the selected method is included in the interview arrangement information as interview method information.

In addition, for example, information regarding the flow of arranging an interview between an employer and a job seeker, in which the employer arranges the interview by having the job seeker select a date from possible dates that the employer can use to interview, is included in the interview arrangement information as interview arrangement flow information.

For example, the interview arrangement information includes at least one of information indicating the dates and times when the employer is available to interview the job seeker and information specifying candidate time slots for selecting the job seeker's desired interview date and time as interview schedule information.

For example, the interview arrangement information includes information on the dates when the employer can conduct interviews, such as the date and time when the interview can be conducted, the interview location, and contact information. Furthermore, the interview arrangement information includes information on the dates when the employer cannot conduct interviews, such as the days of the week and the time slots when the interview cannot be conducted. The interview arrangement information may be expressed in a two-dimensional format. For example, it may be a two-dimensional format with the horizontal axis being the date and the vertical axis being the time. In this case, for example, the interview slots for each unit of time (for example, one hour) may be displayed in a two-dimensional format, and the interview slots for which the employer can conduct interviews and the interview slots for which the employer cannot conduct interviews may be displayed in a two-dimensional format in a manner that allows distinction between them. Furthermore, when a job seeker selects and specifies an interview slot for which the employer can conduct interviews (for example, a click operation), the specified interview slot may be shared between the job seeker and the employer. The job seeker may specify multiple interview slots. Furthermore, it may be possible to set priorities for the multiple interview slots specified by the job seeker.

Here, the management server 1 implements an interview scenario envisaged by the employer (hereinafter referred to as the "interview scenario" as appropriate), decides whether or not to conduct an "interview between the employer and the job seeker" (e.g., a face-to-face interview or an online interview), and then adjusts the "interview between the employer and the job seeker," thereby supporting the hiring of job seekers.

Specifically, the management server 1 acquires information (hereinafter referred to as "interview scenario information") that includes at least expected questions, expected answers to the expected questions, and output conditions that determine output information to be output based on the answers given by the job seeker, regarding the interview scenario expected by the employer, and stores and manages it in a database. The expected questions included in the interview scenario information are questions expected about the requirements necessary for the job seeker to perform the job, and include questions about the job seeker's profile, the qualifications required to perform the job, suitability for the recruiting shift, willingness to comply with company regulations and rules, and past work experience. The content of the expected questions can be freely defined by the employer. The interview scenario information can include conditions (hereinafter referred to as "employment confirmation conditions") that allow immediate employment without conducting an interview (for example, a face-to-face interview or an online interview) between the employer and the job seeker after the interview scenario is implemented. The employer can modify or delete the interview scenario information.

The management server 1 also implements an interview scenario. Specifically, the management server 1 implements the interview scenario by outputting information including the content of the answers given by the job seeker as output information to the employer based on pre-registered interview scenario information. In implementing the interview scenario, the management server 1 outputs anticipated questions to the job seeker one by one, and repeatedly executes a process of acquiring the answers given by the job seeker to the anticipated questions.

Furthermore, the management server 1 determines whether or not to make adjustments to the interview between the employer and the job seeker, based on the interview scenario information and the answers from the job seeker. For example, when it is decided to make adjustments to the interview, the management server 1 outputs information including details for adjusting the interview using the interview adjustment information as output information for the job seeker and the employer. When it is decided not to make adjustments to the interview, the management server 1 outputs information not including details for adjusting the interview using the interview adjustment information as output information for the job seeker and the employer. For example, when the interview scenario information includes employment confirmation conditions and the job seeker meets the employment confirmation conditions, it is decided not to make adjustments to the interview, and therefore information not including details for adjusting the interview using the interview adjustment information (e.g., information regarding shifts) is output as output information for the job seeker and the employer.

The management server 1 acquires interview scenario information including n (n is an integer value of 2 or more) expected questions and expected answers, and stores and manages it in a database. Multiple pieces of interview scenario information are created and managed according to the employment type, job type, individual working conditions, etc. The management server 1 also presents expected questions and acquires answers multiple times. If the management server 1 determines not to make further adjustments regarding the interview after acquiring the i-th answer (i is an integer value of 1 or more and less than n), it determines whether or not to present the (i+1)th expected question. In other words, the interview scenario to be implemented branches depending on the answers given by the job seeker. The employer can ask expected questions individually. For example, if the job seeker is a foreigner, the expected questions asked individually can be used to confirm whether or not the job seeker has the qualifications to work.

Based on the interview scenario information and the answers by the job seeker, the management server 1 outputs information regarding the selection status of the job seeker, including at least a decision as to whether or not to make adjustments regarding the interview between the employer and the job seeker, as output information to the employer. The output information includes the content of the next action to be taken by the employer. For example, if the selection status is a state in which the selection was passed because the interview date could not be arranged, a message may be presented to the employer to contact the job seeker. The management server 1 may also present the answers by the job seeker to the employer along with the selection status.

The management server 1 can also output information regarding the selection status of the job seeker, including at least a decision as to whether or not to make arrangements regarding interviews between the employer and the job seeker, as output information to the job seeker. In this case, the management server 1 can output detailed selection status as output information to the job seeker, or can output a simple selection status (for example, information indicating only whether the job seeker was hired or not) as output information to the job seeker. Alternatively, the management server 1 may not output output information, and the employer may notify the job seeker individually of information regarding the selection status by email, telephone, etc. The management server 1 can also ask the job seeker additional questions when the selection status changes to one in which the job seeker has passed the selection process.

The management server 1 also stores and manages multiple candidate selection states in a database, linking them to output conditions. The management server 1 also determines which of the multiple candidate selection states the job seeker falls into based on the interview scenario information and the job seeker's answers, and outputs information on the selection state to which the job seeker falls as output information for the employer. The employer can set new candidate selection states, modify them, or delete them.

"Selection status" refers to, for example, (1) a state in which identity verification has failed, (2) a state in which the selection has been passed and an interview date has been arranged, (3) a state in which the selection has been passed and an interview date has not been arranged, (4) a state in which a decision such as a telephone confirmation or document screening is required, (5) a state in which the selection has been rejected due to a mismatch in shift conditions, etc., (6) a state in which the selection has been rejected due to a mismatch in shift conditions, etc. and the job seeker has requested to be transferred to another store, and (7) a state in which the selection has been rejected for reasons other than (5) and (6) above.

The selection status is defined by the employer. Specifically, the employer can define how the selection status of a job seeker is determined as a result of the implementation of an interview scenario. For example, for a job seeker who responds that they cannot comply with company regulations as a result of the implementation of an interview scenario, the selection status can be defined to be determined to be a state in which the job seeker has not passed the selection process. Also, for a job seeker who needs to have various documents such as qualifications or licenses verified, the selection status can be defined to be determined to be a state in which the job seeker is prompted to upload images of the various documents that require verification.

In addition, the management server 1 stores and manages information in a database regarding the response that employers should make to job seekers according to the selection status of the job seekers (hereinafter referred to as "employer response information"). In addition, the management server 1 outputs information including the employer response information as output information for employers.

In addition, the management server 1 changes the expected question to be presented in the (i+1)th interview based on at least a portion of the answers from the first to the i-th interviews. In addition, the management server 1 stores and manages the expected questions and the answers given by the job seeker to the expected questions in the interview scenario that was conducted as interview scenario implementation information in a database.

In addition, the management server 1 identifies the expected questions that the job seeker stopped answering partway through the interview scenario based on the interview scenario implementation information. The management server 1 also outputs the identified expected questions to the employer.

The management server 1 also stores and manages the expected questions, the answers given by the job seeker to the expected questions, and the determined selection status in the interview scenario conducted for the target job seeker in a database as interview scenario implementation result information in association with the target job seeker. The management server 1 also evaluates the expected questions based on the interview scenario implementation result information. The management server 1 also generates new expected questions or modifies the expected questions based on the evaluation of the expected questions. Specifically, the management server 1 evaluates the expected questions by comparing the answers given by the job seeker to the expected questions with the output conditions that determine the output information, and determines the output information to be output next by generating new expected questions or modifying the expected questions.

The management server 1 also stores and manages in a database inappropriate job-seeking condition information related to conditions that are deemed inappropriate for job offers. The management server 1 also determines whether or not an anticipated question corresponds to a condition that is deemed inappropriate for a job offer based on the interview scenario information and the inappropriate job-seeking condition information. If an anticipated question matches a condition that is deemed inappropriate for a job offer, the management server 1 also outputs to the employer that the anticipated question is deemed inappropriate.

The management server 1 also stores and manages a number of recruitment types and a number of interview scenarios set by the employer, linking them to each other in a database. "Recruitment type" refers to the type of employment slots for which the employer is recruiting. Specifically, for example, the recruitment type is set by the employer, taking into consideration the employment type or job type (e.g., sales, accounting, human resources, development, etc.), job content, full-time/part-time, employment type (e.g., full-time/part-time, indefinite/fixed-term), etc., or a combination of these.

The management server 1 determines which of multiple interview scenarios the job seeker will use based on the recruitment type desired by the job seeker. For example, if the employer is a restaurant manager, interview scenario information for a recruitment type of full-time hall staff and interview scenario information for a recruitment type of part-time hall staff can be registered, making it possible to implement an interview scenario according to the recruitment type.

In addition, the management server 1 stores and manages interview schedule information, interview method information, and interview coordination information including interview schedule information in a database.

In addition, when it is decided to arrange an interview for the target job seeker, the management server 1 changes the interview arrangement information when the interview arrangement information input by the target job seeker and the employer satisfies a specified condition.

Here, "prescribed conditions" refer to conditions that make it possible to hold an interview by changing part of the interview arrangement information when the interview arrangement information related to the respective preferences of the target job seeker and the employer does not match. When the interview arrangement information matches the prescribed conditions, the management server 1 determines that an interview between the employer and the target job seeker is possible by changing the interview arrangement information. The management server 1 can then arrange an interview between the employer and the target job seeker by changing the interview arrangement flow information, interview method information, etc.

Specifically, for example, suppose that the interview method desired by the employer is a "face-to-face interview," and if a face-to-face interview is assumed, then it would be impossible to arrange a date and time for the employer and job seeker to interview. However, if the interview method is set to an "online interview," then it would be possible to arrange a date and time for the employer and job seeker to interview. In such a case, if certain conditions are met, the management server 1 can change the interview method information in the interview arrangement information, and make arrangements so that an online interview is conducted as the interview between the employer and job seeker.

For example, suppose there are a first recruiter (e.g., a human resources officer) and a second recruiter (e.g., a store manager). The recruiter has set the interview method as a "face-to-face interview" with the second recruiter. In response to this, assume that the job seeker requests an "online interview" as the interview method with the second recruiter because he or she will have a face-to-face interview with the first recruiter in a future time slot. In this case, for example, if the job seeker can delay the interview with the second recruiter by one hour to make the time available for the face-to-face interview and if this does not conflict with the interview arrangement information of the second recruiter, then the "predetermined condition" would be that the job seeker can have face-to-face interviews with both the first and second recruiters.

The management server 1 also stores and manages information on candidate dates for which the employer can have an interview in a database as interview schedule information, and arranges for the interview by having the job seeker select a date from the candidate dates for which the employer can have an interview. However, when candidate dates for which the employer can have an interview have not been registered in advance, or when the job seeker is unable to select a date from the candidate dates for which the employer can have an interview, the management server 1 manages information on candidate dates for which the job seeker can have an interview as interview schedule information, and can arrange for the interview according to the date selected by the employer from the candidate dates for which the job seeker can have an interview. In other words, when an interview date is presented to a job seeker by a recruiter, if no date is presented, or if there is no date that is convenient for the job seeker among the presented dates, the job seeker presents an interview date to the recruiter, and the process of setting up the interview continues without interruption.

Once the interview date has been confirmed, the details are reflected in the schedule managed by the employer terminal 2. The job seeker can change the interview date after it has been confirmed, and can also decline (cancel) the interview after the interview date has been confirmed.

The management server 1 also determines the priority order for outputting interview arrangement information based on the answers given by the job seeker. For example, assume that the first output condition is that the answer given by the job seeker is the best answer that the employer believes to be, and the second output condition is that the answer does not meet the first output condition but is an answer for which the employer wishes to adjust the interview. In this case, it can be determined that interview arrangement information is output giving priority to job seekers who meet the first output condition over job seekers who meet the second output condition. Specifically, for example, potential interview dates and times from tomorrow onwards can be presented to job seekers who meet the first output condition, and potential interview dates and times from the day after tomorrow onwards can be presented to job seekers who meet the second output condition.

The management server 1 also stores and manages in a database alternative scenario implementation conditions that link the selection status determined in the implementation of a specified interview scenario with the implementation of an interview scenario different from the specified interview scenario as an alternative interview scenario. Then, when the selection status of the target job seeker for whom the interview scenario is being implemented satisfies the alternative scenario implementation conditions, the management server 1 implements the alternative interview scenario.

For example, the interview scenario for day shifts can be the "predetermined interview scenario," and the interview scenario for night shifts can be the "alternative interview scenario." In this case, the interview scenario for day shifts can be the "predetermined interview scenario," and the interview scenario for night shifts can be the "alternative interview scenario." In this case, the interview scenario for day shifts can be the "predetermined interview scenario," and the interview scenario for day shifts can be the "alternative interview scenario."

There is no particular limit to what type of interview scenario is presented to the job seeker as an alternative interview scenario. For example, an alternative interview scenario predetermined by the employer may be presented to the job seeker, or an alternative interview scenario based on the job seeker's current location may be presented to the job seeker. In addition, an alternative interview scenario based on a specific area designated by the job seeker (e.g., the job seeker's home, the school the job seeker attends, the nearest train station used by the job seeker, etc.) may be presented to the job seeker. The employer may be allowed to select any method for the alternative interview scenario to be presented to the job seeker.

The management server 1 also stores and manages survey information for job seekers in a specified selection state in a database. When the management server 1 determines a specified selection state, it outputs the survey information to the job seeker. The specific configuration and processing details of the management server 1 will be described later.

(Employer's terminal)
The recruiter terminal 2 is an information processing device operated by the recruiter, and is composed of, for example, a personal computer, a tablet terminal, a smartphone, etc. Dedicated application software that enables the information processing system S to be used is installed on the recruiter terminal 2. The recruiter terminal 2 starts up the dedicated application software based on the operation of the recruiter, and is capable of performing various processes based on various information transmitted from the management server 1 and external sources, and information input by the operation of the recruiter. The recruiter terminal 2 is also capable of transmitting various information to the management server 1 and external sources.

For example, the recruiter terminal 2 acquires output information sent from the management server 1 and displays it on a display or the like. The recruiter terminal 2 then accepts operations for inputting interview scenario information and transmits it to the management server 1. The specific configuration and processing details of the recruiter terminal 2 will be described later.

(Job Seeker Terminal)
The job seeker terminal 3 is an information processing device operated by a job seeker, and is composed of, for example, a personal computer, a tablet terminal, a smartphone, etc. Dedicated application software that enables use of the information processing system S is installed on the job seeker terminal 3. The job seeker terminal 3 starts up the dedicated application software based on the operation of the job seeker, and is capable of performing various processes based on various information transmitted from the management server 1 and external sources, and information input by the operation of the job seeker. The job seeker terminal 3 is also capable of transmitting various information to the management server 1 and external sources.

For example, the job seeker terminal 3 acquires questions sent from the management server 1 and displays them on a display or the like. The employer terminal 2 then accepts operations to input answers to the questions and transmits them to the management server 1. The specific configuration and processing details of the job seeker terminal 3 will be described later.

The above-mentioned processes performed by each of the management server 1, employer terminal 2, and job seeker terminal 3 constituting the information processing system S are examples, and it is sufficient that the information processing system S as a whole has the functionality to realize the above-mentioned processes. Therefore, some or all of the functions to realize the above-mentioned processes may be shared or cooperated within the information processing system S.

For example, some or all of the functions of the management server 1 may be functions of other information processing devices, etc. in the information processing system S, and some or all of the functions of other information processing devices, etc. in the information processing system S may be functions of the management server 1. Furthermore, some or all of the functions of the management server 1 may be transferred to other servers, etc. not shown. This promotes processing of the information processing system S as a whole and also makes it possible for processes to complement each other.

<Hardware Configuration>
(Management server hardware configuration)
FIG. 2 is a block diagram showing an example of a hardware configuration of the management server 1 according to this embodiment.
The management server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input/output interface 15, an output unit 16, an input unit 17, a memory unit 18, a communication unit 19, and a drive 20.

The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 to the RAM 13. The RAM 13 also stores data and the like required for the CPU 11 to execute various processes as appropriate. The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input/output interface 15 is also connected to this bus 14.

The input/output interface 15 is connected to an output unit 16, an input unit 17, a memory unit 18, a communication unit 19, and a drive 20. The output unit 16 is composed of a display, a speaker, etc., and outputs various information as images and sounds. The input unit 17 is composed of a keyboard, a mouse, a touch panel, etc., and accepts input of various information. The memory unit 18 is composed of a hard disk, a DRAM (Dynamic Random Access Memory), etc., and stores various data. The communication unit 19 communicates with other devices via a network N including the Internet.

Removable media 21, which may be a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. Programs read from the removable media 21 by the drive 20 are installed in the storage unit 18 as necessary. The removable media 21 can also store various data stored in the storage unit 18 in the same way as the storage unit 18.

(Hardware configuration of employer and job seeker terminals)
Although not shown, the recruiter terminal 2 and the job seeker terminal 3 have the hardware configuration shown in Fig. 2. That is, the recruiter terminal 2 and the job seeker terminal 3 each have a CPU, ROM, RAM, bus, input/output interface, output unit, input unit, memory unit, communication unit, drive, and removable media that correspond to the CPU 11, ROM 12, RAM 13, bus 14, input/output interface 15, output unit 16, input unit 17, memory unit 18, communication unit 19, drive 20, and removable media 21 of the management server 1 in Fig. 2, respectively.

<Functional configuration>
FIG. 3 is a functional block diagram showing an example of the functional configuration of the management server 1, the recruiter terminal 2, and the job seeker terminal 3.
(Management Server Functionality Configuration)
When the CPU 11 of the management server 1 operates, an acquisition unit 31, a memory control unit 32, an interview scenario implementation unit 33, an interview adjustment determination unit 34, an output control unit 35, a question identification unit 36, an evaluation unit 37, a question generation unit 38, and a question appropriateness determination unit 39 function.

In addition, the memory unit 18 of the management server 1 includes an interview arrangement information DB41 in which interview arrangement information is stored, an interview scenario information DB42 in which interview scenario information is stored, an employer response information DB43 in which employer response information is stored, an interview scenario implementation information DB44 in which interview scenario implementation information is stored, an interview scenario implementation result information DB45 in which interview scenario implementation result information is stored, an inappropriate recruitment conditions information DB46 in which inappropriate recruitment conditions information is stored, and a survey information DB47 in which survey information is stored.

The acquisition unit 31 acquires various types of information. For example, the acquisition unit 31 acquires each of interview arrangement information, interview scenario information, employer response information, interview scenario implementation information, interview scenario implementation result information, inappropriate recruitment conditions information, and survey information. This information is information transmitted to the management server 1 from the employer terminal 2, the job seeker terminal 3, or an external source.

The memory control unit 32 executes control to store various information acquired by the acquisition unit 31. Specifically, the memory control unit 32 stores and manages various information acquired by the acquisition unit 31 in the database of the memory unit 18. For example, the memory control unit 32 stores and manages interview arrangement information in the interview arrangement information DB 41. The memory control unit 32 also stores and manages interview scenario information in the interview scenario information DB 42. The memory control unit 32 also stores and manages employer response information in the employer response information DB 43.

The memory control unit 32 also stores and manages the interview scenario implementation information in the interview scenario implementation information DB 44. The memory control unit 32 also stores and manages the interview scenario implementation result information in the interview scenario implementation result information DB 45. The memory control unit 32 also stores and manages the inappropriate recruitment conditions information in the inappropriate recruitment conditions information DB 46. The memory control unit 32 also stores and manages the survey information in the survey information DB 47.

The interview scenario implementation unit 33 presents expected questions to the job seeker based on one or more pieces of interview scenario information, and acquires the answers to the expected questions from the job seeker to implement the interview scenario. For example, the interview scenario implementation unit 33 presents expected questions and acquires answers multiple times. The interview scenario implementation unit 33 also varies the expected questions to be presented in the (i+1)th interview based on at least a portion of the answers from the first to the ith interviews. The interview scenario implementation unit 33 also varies which of the multiple interview scenarios is used based on the recruitment type desired by the job seeker. The interview scenario implementation unit 33 also implements an alternative interview scenario when the selection status of the target job seeker for whom the interview scenario is being implemented satisfies the alternative scenario implementation conditions.

The interview adjustment decision unit 34 decides whether or not to make adjustments to the interview between the employer and the job seeker based on the interview scenario information and the answers given by the job seeker. For example, when the interview scenario implementation unit 33 has obtained the i-th answer and the interview adjustment decision unit 34 decides not to make any further adjustments to the interview, it determines whether or not to have the interview scenario implementation unit 33 present the (i+1)th anticipated question. In addition, when it is decided to make interview adjustments for the target job seeker, the interview adjustment decision unit 34 changes the interview adjustment information as the adjustment when the interview adjustment information of the target job seeker and employer satisfies a specified condition.

In addition, in the case where the interview arrangement decision unit 34 is based on the premise that information on candidate dates on which the employer can conduct an interview is stored as interview schedule information and the job seeker makes arrangements for the interview by selecting a date from the candidate dates on which the employer can conduct an interview, when candidate dates on which the employer can conduct an interview have not been registered in advance or when the job seeker is unable to select a date from the candidate dates on which the employer can conduct an interview, the interview arrangement decision unit 34 stores information on candidate dates on which the job seeker can conduct an interview as interview schedule information and the employer makes arrangements for the interview by selecting a date from the candidate dates on which the job seeker can conduct an interview.

In addition, the interview arrangement decision unit 34 determines the priority for outputting interview arrangement information based on the answers provided by the job seeker.

The output control unit 35 executes control to output information including content for adjusting the interview using the interview adjustment information as output information for the job seeker and employer when it is decided to make adjustments regarding the interview, and executes control to output information not including content for adjusting the interview using the interview adjustment information as output information for the job seeker and employer when it is decided not to make adjustments regarding the interview, and executes control to output information including the content of the answers given by the job seeker as output information for the employer.

The output control unit 35 also controls the output of information on the selection status of the job seeker, including at least a decision on whether or not to make adjustments regarding the interview between the employer and the job seeker, as output information for the job seeker, based on the interview scenario information and the job seeker's answers. The output control unit 35 also controls the output of information on the selection status to which the job seeker corresponds, based on the interview scenario information and the job seeker's answers, to determine which of multiple candidate selection statuses the job seeker corresponds to, and to output information on the selection status to which the job seeker corresponds, as output information for the job seeker.

The output control unit 35 also controls the output of information including employer response information as output information for the employer. The output control unit 35 also controls the output of anticipated questions identified by the question identification unit 36, which will be described later, to the employer. When an anticipated question matches a condition that is deemed inappropriate for a job offer, the output control unit 35 also controls the output of a message to the employer indicating that the anticipated question is inappropriate. When the output control unit 35 determines a specified selection state, it can also control the output of survey information to the job seeker.

The question identification unit 36 identifies the expected questions that the job seeker stopped answering partway through the interview scenario based on the interview scenario implementation information.

The evaluation unit 37 evaluates the anticipated questions based on the interview scenario implementation result information stored in the interview scenario implementation result information DB 45.

The question generation unit 38 generates new anticipated questions or modifies anticipated questions based on the evaluation by the evaluation unit 37.

The question appropriateness determination unit 39 determines whether the anticipated question corresponds to a condition that is considered inappropriate for the job based on the interview scenario information and the inappropriate job condition information.

<Processing flow>
(Management Server Processing Flow)
FIG. 4 is a flowchart showing an example of the flow of processing by the management server 1.
When interview arrangement information is sent to the management server 1 (YES in step S1), the management server 1 acquires the sent interview arrangement information (step S2), stores it in a database (e.g., the interview arrangement information DB41 in Figure 3) and manages it (step S3). On the other hand, if interview arrangement information has not been sent (NO in step S1), the management server 1 repeats the judgment process of step S1 until interview arrangement information is sent.

When the interview scenario information is transmitted to the management server 1 (YES in step S4), the management server 1 acquires the transmitted interview scenario information (step S5), and stores and manages it in a database (e.g., the interview scenario information DB42 in FIG. 3) (step S6). On the other hand, if the interview scenario information has not been transmitted (NO in step S4), the management server 1 repeats the judgment process of step S4 until the interview scenario information is transmitted.

When the management server 1 receives an application from a job seeker (step S7), it executes the following process.

The management server 1 implements an interview scenario based on one or more pieces of interview scenario information (step S8). Specifically, the management server 1 repeatedly presents expected questions to the job seeker and obtains answers to the expected questions. The management server 1 decides whether to make adjustments regarding the interview between the employer and the job seeker based on the interview scenario information and the answers by the job seeker (step S9). If the management server 1 decides to make adjustments regarding the interview (YES in step S10), it outputs output information including details for adjusting the interview using the interview adjustment information (step S11). On the other hand, if it decides not to make adjustments regarding the interview (NO in step S10), the management server 1 outputs output information that does not include details for adjusting the interview using the interview adjustment information (step S11).

<Specific examples>
FIG. 5 is a diagram showing an overview of a service to which the information processing system S of FIG. 1 is applied.
Figure 5 shows a management server 1 that manages the service to which the information processing system S is applied (hereinafter referred to as "this service"), an employer R that employs people by using this service, an employer terminal 2 operated by the employer R, a job seeker J that seeks work by using this service, and a job seeker terminal 3 operated by the job seeker J.

This service enables an automated interview for job seeker J within the scope of the interview scenario envisaged by employer R. This service also makes it possible to decide whether to arrange a face-to-face interview or an online interview for job seeker J who has undergone an automated interview. This service also makes it possible to determine the selection status for employer R.

When the employer R operates the employer terminal 2 to input interview arrangement information, the interview arrangement information is acquired by the management server 1. In addition, when the employer R operates the employer terminal 2 to input interview scenario information, the interview scenario information is acquired and registered by the management server 1. The interview scenario information includes at least the interview scenario envisaged by the employer R, expected questions, expected answers to the expected questions, and output conditions that determine the output information to be output based on the answers by the job seeker.

Employer R can register multiple pieces of interview scenario information according to the recruitment type. When job seeker J selects one recruitment type from the multiple pieces of interview scenario information registered according to the recruitment type, management server 1 will implement an interview scenario based on the interview scenario information corresponding to the selected recruitment type.

The interview scenario is implemented by repeatedly presenting job seeker J with anticipated questions based on the interview scenario information, and having job seeker J answer the anticipated questions. The interview scenario that is implemented branches depending on the answers given by job seeker J. When the interview scenario is implemented, a decision is made as to whether or not to make arrangements for an interview (face-to-face interview, online interview, etc.) between the employer and the job seeker. When a decision is made to make arrangements for the interview, output information including details for making arrangements for the interview is output.

FIG. 6 is a diagram showing a specific example of a screen displayed on the recruiter terminal 2 when the recruiter inputs interview scenario information.
The screen shown in Fig. 6 displays an input field R1 for inputting the type of expected question, an input field R2 for inputting the title of the expected question, an input field R3 for inputting an expected question, and an area for inputting an expected answer to the expected question input in the input field R3. The screen shown in Fig. 6 also displays a button B4 for accepting an operation (e.g., drag and drop) for changing the order of the expected answers (options in this case), a button B5 for adding an expected answer, a button B6 for deleting an expected answer, and buttons B7 to B9 for specifying the selection state for each expected answer. The bottom of the screen shown in Fig. 6 also displays a button for deleting a set of expected question and expected answer, a button for canceling without saving the input or changes, and a button for saving the input or changes.

6, "multiple choice (button)" is entered in the input field R1 as the type of expected question. When multiple choice (button) is set as the type of expected question, as described above, the recruiter can specify candidates for expected answers and the selection status for each expected answer.
Although not shown in the figure, for example, the type of expected question can be a numerical input or a free input. Specifically, for example, in the case of numerical input, a numerical input can be accepted for the expected question "How many hours a month do you want to work?", and the range of various input numerical values can be set as the expected answer. Also, for example, in the case of free input, a natural language analysis using a predetermined algorithm or a predetermined artificial intelligence can be performed for the expected question "Is there anything else you would like to do?", and if the item is difficult to answer, it can be rejected or recorded as an item to be handed over to the subsequent interview with the employer and the job seeker.

In the example of FIG. 6, the title "Confirm working hours" is entered in input field R2. The title is used to help employers understand at a glance the content of anticipated questions on a screen (not shown) for entering and confirming the interview scenario.

In the example of Figure 6, the sentence "How many hours do you plan to work each shift?" is entered in input field R3 as a possible question.

In the example of FIG. 6, the employer can change the order of the expected answers by operating button B4 for each expected answer. The employer can increase the number of expected answers (options), i.e., candidates, by operating button B5 for adding an expected answer (option). The employer can delete an expected answer by operating button B6 for deleting an expected answer option.

In addition, in the example of FIG. 6, the recruiter can set output conditions corresponding to each expected response by operating buttons B7 to B9, etc. Specifically, for example, in the example of FIG. 6, output conditions of "pass", "fail", "end", and "hold" can be set for each expected response. In the example of FIG. 6, if the response is "9:00-12:00", the recruiter operates button B7 to hold the request. Also, in the example of FIG. 6, if the response is "12:00-17:00" or "17:00-22:00", the recruiter operates buttons B8 or B9 to pass the request.

Although not shown in the figure, the output conditions for each expected response are not limited to the above and may be input in any manner. Specifically, for example, points may be set for each expected response, and if the points exceed a predetermined value, the response is passed (arrangements are made for the interview between the employer and the job seeker), and if the points fall below the predetermined value, the response is rejected (arrangements are not made for the interview between the employer and the job seeker). Also, for example, points may be calculated only when a request is on hold, and the points may be used to determine whether the request is passed or rejected.

<Advantageous Effects of the Present Embodiment>
According to the above-described embodiment, applications from job seekers can be processed even when a recruiter is not present, thereby improving the convenience of recruitment activities for both employers and job seekers.

<Other embodiments>
Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are included in the present invention.

For example, in the above embodiment, the management server 1 is configured to output information including details for adjusting the interview using the interview adjustment information as output information for the job seeker and the employer if it is decided to make adjustments regarding the interview, and to output information not including details for adjusting the interview using the interview adjustment information as output information for the job seeker and the employer if it is decided not to make adjustments regarding the interview. In other words, the output information is configured to be output to the job seeker and the employer regardless of whether or not adjustments regarding the interview are made. However, the present invention is not limited to this, and the output information may be output to either the job seeker or the employer.

In addition, in the above-described embodiment, the management server 1 is configured to output information including the content of the response by the job seeker as output information for the employer. However, this is not limited to this, and the management server 1 may be configured to output information including the content of the response by the job seeker as output information not only for the employer but also for the job seeker.

Furthermore, the screen configuration displayed on the recruiter terminal 2 shown in FIG. 6 is merely an example, and other configurations may be used.

The above-mentioned series of processes can be executed by hardware or software. In other words, the above-mentioned functional configuration is merely an example and is not particularly limited. In other words, it is sufficient that the information processing system is provided with a function that can execute the above-mentioned series of processes as a whole, and the type of functional block used to realize this function is not particularly limited to the above-mentioned example.

The location of the functional blocks is not particularly limited and may be arbitrary. For example, the functional blocks of the management server 1 may be transferred to another device, or the functional blocks of another device may be transferred to a server. A single functional block may be composed of hardware alone, software alone, or a combination of both.

When a series of processes is executed by software, the programs that make up the software are installed on a computer or the like from a network or a recording medium. The computer may be a computer that is built into dedicated hardware. The computer may also be a computer that is capable of executing various functions by installing various programs, such as a server, a general-purpose smartphone, or a personal computer.

A recording medium containing such a program may be configured not only as a removable medium (not shown) that is distributed separately from the device main body in order to provide the program to the user, but also as a recording medium that is provided to the user in a state where it is pre-installed in the device main body. Since the program can be distributed via a network, the recording medium may be mounted on or accessible to a computer that is connected to or can be connected to the network.

In this specification, the steps describing the program to be recorded on the recording medium include not only processes that are performed chronologically according to the order, but also processes that are not necessarily performed chronologically but are performed in parallel or individually. In addition, in this specification, the term "system" refers to an overall device that is composed of multiple devices, multiple means, etc.

In other words, the information processing system to which the present invention is applied can take various forms having the following configurations.
(1) That is, an information processing system to which the present invention is applied (e.g., information processing system S in FIG. 1) includes an interview adjustment information storage control means (e.g., the acquisition unit 31, memory control unit 32, and interview adjustment information DB 41 in FIG. 3) that executes control to store interview adjustment information for arranging an interview between a recruiter (e.g., recruiter R in FIG. 5) and a job seeker (e.g., job seeker J in FIG. 5), an interview scenario information storage control means (e.g., the acquisition unit 31, memory control unit 32, and interview scenario information DB 42 in FIG. 3) that executes control to store interview scenario information including at least output conditions that determine output information to be output based on expected questions, expected answers to the expected questions, and answers by the job seeker, the scenario of the interview assumed by the recruiter, and a method of presenting the expected questions to the job seeker based on one or more pieces of interview scenario information, and an interview method of conducting an interview by acquiring answers by the job seeker to the expected questions. An information processing device (e.g., the management server 1 in FIG. 1) comprising: an interview scenario implementation means (e.g., the interview scenario implementation unit 33 in FIG. 3) that implements a scenario; an interview adjustment decision means (e.g., the interview adjustment decision unit 34 in FIG. 3) that decides whether or not to make adjustments for the interview between the employer and the job seeker based on the interview scenario information and the answers by the job seeker; and an output control means (e.g., the output control unit 35 in FIG. 3) that, when it is decided to make adjustments for the interview, controls the output of information to the job seeker and the employer that includes content for adjusting the interview using the interview adjustment information, and, when it is decided not to make adjustments for the interview, controls the output of information to the job seeker and the employer that does not include content for adjusting the interview using the interview adjustment information, and, when it is decided not to make adjustments for the interview, controls the output of information including the content of the answers by the job seeker as the output information to the employer.

This allows the information processing system to automatically conduct interviews within the scope of the scenario that the job seeker can envision, and to decide whether to adjust the interview for the job seeker. As a result, even if the employer is absent, the employer can respond to applications from job seekers at any time (for example, 24 hours a day), and can adjust the interview date and time and the appropriate selection flow. This allows the employer to secure the necessary human resources before their rival companies.
In addition, by executing the interview scenario, questions are asked to the job seeker and the job seeker answers the questions. This eliminates the need for the job seeker to input necessary information into a prescribed format before arranging an interview. As a result, job seekers can easily apply for an interview, which increases the number of job seekers.
In addition, since the next question is determined based on the content of the answer given by the job seeker, different job search information for each job seeker can be efficiently obtained.
In addition, employers can refer to job seekers' answers in interview scenarios that have already been conducted to smoothly tailor interviews (face-to-face interviews, online interviews, etc.).

(2) Furthermore, the interview scenario information storage control means executes control to store the interview scenario information including n (n is an integer value of 2 or more) of the anticipated questions and the anticipated answers, the interview scenario implementation means presents the anticipated questions and obtains the answers a plurality of times, and the interview adjustment decision means can determine whether or not to cause the interview scenario implementation means to present the (i+1)th anticipated question when the interview scenario implementation means has obtained the i-th answer (i is an integer value of 1 or more and less than n) and has decided not to make further adjustments to the interview.

As a result, when the i-th response is made, it is possible to immediately arrange an interview for a job seeker who is considered to be an interviewee, even before the i+1th response (or later) is made. Also, when the i-th response is made, if the job seeker is employable without arranging an interview, he or she can be employed without arranging an interview. Also, when the i-th response is made, if the job seeker is not employable even without arranging an interview, he or she can be rejected without arranging an interview.

(3) The output control means may also execute control to output information regarding the selection status of the job seeker, including at least a decision as to whether or not to make adjustments regarding the interview between the employer and the job seeker, as the output information to the employer, based on the interview scenario information and the answers by the job seeker.

This allows employers to be notified of the selection status of job seekers, allowing them to easily understand the selection status of job seekers for whom an interview scenario has been conducted, and whether or not adjustments to the interview are necessary.

(4) In addition, the interview scenario information storage control means executes control to store the multiple candidates for the selection state in association with the output conditions, and the output control means executes control to determine which of the multiple candidates for the selection state the job seeker corresponds to based on the interview scenario information and the answer by the job seeker, and to output information on the selection state to which the job seeker corresponds as the output information for the employer.

This allows employers to easily understand which of multiple selection statuses the job seeker who has undergone an interview scenario is a candidate for.

(5) The system further includes an employer response information storage control means (e.g., the acquisition unit 31, storage control unit 32, and employer response information DB 43 in FIG. 3) that executes control to store employer response information regarding the response that the employer should make to the job seeker according to the selection status of the job seeker, and the output control means can further execute control to output information including the employer response information as the output information for the job seeker.

This allows employers to easily understand how they should respond to job seekers in the future. For example, if employment is almost certain, employers can conduct interviews on that assumption. Also, if careful interviews about certain details are required, employers can prepare for the interview before conducting the interview. Also, if an interview date has not yet been arranged, employers can immediately arrange the interview date.

(6) The interview scenario implementation means may also vary the anticipated question to be presented in the (i+1)th interview based on at least a portion of the answers from the first to the ith interviews.

As a result, the next expected question presented will differ depending on the answer given by the job seeker, and the employer can set up a branching interview scenario in which the (i+1)th expected question differs depending on the answers given up to the ith answer. The employer can also set a different interview scenario depending on the answers given up to the ith answer. For example, if the answer is that the candidate wishes to work remotely, the interview scenario can be switched to one for remote work. Also, for example, if the answer is that the candidate is of foreign nationality in an interview scenario for full-time employees with Japanese nationality, the interview scenario can be switched to one for employees with foreign nationality, so that different expected questions are presented. Note that it is not necessary to make the expected questions different for all i, but it is sufficient to make the expected questions different for a certain i.

(7) The system further includes an interview scenario implementation information storage control means (e.g., the acquisition unit 31, the storage control unit 32, and the interview scenario implementation information DB 44 in FIG. 3) that executes control to store the anticipated questions in the interview scenario executed by the interview scenario execution means and the answers from the job seeker to the anticipated questions as interview scenario implementation information, and a question identification means (e.g., the question identification unit 36 in FIG. 3) that identifies the anticipated questions to which the job seeker stopped answering midway through the interview scenario based on the interview scenario implementation information, and the output control means can execute control to output the anticipated questions identified by the question identification means to the employer.

This allows the system to identify anticipated questions that have caused many job seekers to drop out in the past and encourages improvements. Specifically, it allows employers to improve problems in the interview scenario, preventing job seekers from dropping out midway through the interview scenario.

(8) The system may further include an interview scenario implementation result information storage control means (e.g., the acquisition unit 31, the storage control unit 32, and the interview scenario implementation result information DB 45 in FIG. 3) that controls the storage of interview scenarios implemented by the interview scenario implementation means for the target job seeker as interview scenario implementation result information in association with the target job seeker, the anticipated questions, the answers from the job seeker to the anticipated questions, and the determined selection status, an evaluation means (e.g., the evaluation unit 37 in FIG. 3) that evaluates the anticipated questions based on the stored interview scenario implementation result information, and a question generation means (e.g., the question generation unit 38 in FIG. 3) that generates new anticipated questions or modifies anticipated questions based on the evaluation by the evaluation means.

As a result, an optimal interview scenario based on the performance results of past interview scenarios is semi-automatically generated and proposed to the employer. Past interview scenarios can include not only those conducted at the same store, but also those conducted elsewhere (for example, within the same company or companies in the same business format). As a result, the suitability of the anticipated questions included in the interview scenario can be evaluated, and the anticipated questions, and ultimately the interview scenario, can be improved.

(9) The system further includes an inappropriate job offer condition information storage control means (e.g., the acquisition unit 31, the storage control unit 32, and the inappropriate job offer condition information DB 46 in FIG. 3) that executes control to store inappropriate job offer condition information related to conditions that are deemed inappropriate in a job offer, and a question appropriateness determination means (e.g., the question appropriateness determination unit 39 in FIG. 3) that determines whether the anticipated question corresponds to the conditions based on the interview scenario information and the inappropriate job offer condition information, and the output control means can output to the employer that the anticipated question is inappropriate when the anticipated question matches the conditions.

This prevents the registration of interview scenarios that may conflict with laws, past precedents, etc., such as interview scenarios that may lead to employment discrimination during interviews. As a result, even if an interview scenario that uses a hypothetical question that is considered inappropriate is temporarily set, the employer can be aware of the interview scenario before it is implemented. In other words, for example, even if an interview scenario that was previously considered appropriate but is now considered appropriate due to changes in laws, past precedents, or social conventions, the employer can be aware of the interview scenario before it is implemented.

(10) The interview scenario information storage control means executes control to link and store a plurality of recruitment types set by an employer and a plurality of the interview scenarios, and the interview scenario implementation means can select which of the plurality of interview scenarios to use based on the recruitment type desired by the job seeker.

This allows the job seeker to be presented with the recruitment types preset by the employer, making it possible to implement an interview scenario that corresponds to the recruitment type selected by the job seeker, and also makes it possible to switch to an appropriate interview scenario depending on the job seeker's answers. As a result, for example, if an interview scenario is implemented for a job seeker who has selected "part-time" as the employment type and the job seeker is deemed to have a promising future, it is possible to switch to an interview scenario for "full-time employee" as the employment type.

(11) The interview arrangement information storage control means controls the storage of the interview arrangement information including interview schedule information regarding the desired date of the interview and interview method information regarding the method of the interview, the interview schedule information including at least one of information indicating the available dates and times of the employer when an interview with the job seeker is possible and information on candidate interview dates and times that are candidates for selecting the job seeker's desired interview date and time, and the interview method information can include at least one of a face-to-face interview, a recorded interview, and an online interview.

This will enable efficient interviews to be conducted using a variety of interview methods.

(12) In addition, when it is determined that adjustments should be made to the interview for the target job seeker, the interview arrangement decision means can change the interview arrangement information for the target job seeker and the employer as the adjustments when the interview arrangement information for the target job seeker and the employer satisfies a predetermined condition.

This allows interview arrangement information to be changed if certain conditions are met, making it possible to conduct efficient interviews according to the schedules of the target job seeker and employer.

(13) Furthermore, in a case where the interview arrangement decision means is premised on storing information on candidate dates on which the employer can conduct an interview as the interview schedule information and the job seeker making arrangements for the interview by selecting a date from the candidate dates on which the employer can conduct an interview, when candidate dates on which the employer can conduct an interview have not been registered in advance or when the job seeker is unable to select a date from the candidate dates on which the employer can conduct an interview, the interview arrangement decision means may store information on candidate dates on which the job seeker can conduct an interview as the interview schedule information and arrange for the interview by the job seeker selecting a date from the candidate dates on which the job seeker can conduct an interview.

As a result, when an interview date is provided by an employer to a job seeker, if no date is provided, or if the provided dates do not include a date that is convenient for the job seeker, the job seeker can provide an interview date to the employer, allowing the process of setting up the interview to continue without interruption.

(14) The interview arrangement decision means can also determine the priority order for outputting interview arrangement information based on the answers provided by the job seeker.

This allows, for example, a decision to be made to output interview arrangement information that prioritizes job seekers who meet the first output conditions over job seekers who meet the second output conditions.

(15) In addition, the interview scenario information storage control means executes control to store alternative scenario implementation conditions that link the selection state determined by the output control means in implementing a specified interview scenario with an interview scenario different from the specified interview scenario to be implemented as an alternative interview scenario, and the interview scenario implementation means can implement the alternative interview scenario when the selection state of the target job seeker for whom the interview scenario is being implemented satisfies the alternative scenario implementation conditions.

As a result, similar expected questions and expected answers are linked and managed across multiple interview scenarios. For example, expected questions and expected answers regarding "available working hours" are managed with a tag "available working hours". This allows the management server 1 to reuse expected answers by referring to the tag when conducting different interview scenarios for the same job seeker. As a result, the management server 1 can omit the step of presenting the job seeker with a question related to the reused expected answer and the step of obtaining the answer.

(16) The system further includes a survey information storage control means (e.g., the acquisition unit 31, storage control unit 32, and survey information DB 47 in FIG. 3) that executes control to store survey information for the job seeker in a specified selection state, and the output control means can execute control to output the survey information to the job seeker when the specified selection state is determined.

This allows a survey to be conducted on job seekers who have been determined to be in a specified selection status. For example, a survey can be conducted on job seekers whose selection status is "passed selection" under the assumption that they have passed the selection process.

1: Management server, 2: Recruiter terminal, 3: Job seeker terminal, 11: CPU, 16: Output unit, 17: Input unit, 18: Memory unit, 19: Communication unit, 31: Acquisition unit, 32: Memory control unit, 33: Interview scenario implementation unit, 34: Interview arrangement decision unit, 35: Output control unit, 36: Question specification unit, 37: Evaluation unit, 38: Question generation unit, 39: Question suitability judgment unit, S: Information processing system, N: Network

Claims (19)

an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control means for executing control, when it is determined not to make arrangements for the interview, to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the employer, and for executing control to output information including content of the answer by the job seeker as the output information for the employer;
Equipped with
the interview scenario information storage control means executes control to store the interview scenario information including n (n is an integer value of 2 or more) of the anticipated questions and the anticipated answers;
The interview scenario implementation means presents the anticipated questions and acquires the answers a plurality of times;
the interview adjustment decision means, when it is decided not to make further adjustments regarding the interview after the i-th answer (i is an integer value not less than 1 and not more than n) has been obtained by the interview scenario implementation means, determines whether or not to cause the interview scenario implementation means to present the (i+1)th assumed question;
Information processing device. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control means for executing control, when it is determined not to make arrangements for the interview, to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the employer, and for executing control to output information including content of the answer by the job seeker as the output information for the employer;
Equipped with
the interview scenario implementation means varies the anticipated question to be presented in the (i+1)th time based on at least a part of the answers from the first time to the i-th time.
Information processing device. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control means for executing control, when it is determined not to make arrangements for the interview, to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the employer, and for executing control to output information including content of the answer by the job seeker as the output information for the employer;
An inappropriate recruitment condition information storage control means for controlling storage of inappropriate recruitment condition information relating to conditions that are inappropriate in a recruitment;
a question appropriateness determination means for determining whether the expected question corresponds to the conditions based on the interview scenario information and the inappropriate job-seeking condition information;
Equipped with
When the anticipated question matches the condition, the output control means outputs to the recruiting party a message indicating that the anticipated question is inappropriate.
Information processing device. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control means for executing control, when it is determined not to make arrangements for the interview, to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the employer, and for executing control to output information including content of the answer by the job seeker as the output information for the employer;
the interview arrangement determination means determines a priority order for outputting interview arrangement information based on the answers given by the job seekers;
Information processing device. an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control means for executing control, when it is determined not to make arrangements for the interview, to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the employer, and for executing control to output information including content of the answer by the job seeker as the output information for the employer;
Equipped with
the output control means executes control to output, based on the interview scenario information and the answer by the job seeker, information regarding a selection status of the job seeker, including at least a decision as to whether or not to make adjustments regarding the interview between the recruiter and the job seeker, as the output information for the job seeker;
an interview scenario implementation result information storage control means for controlling storage of interview scenarios in which expected questions, answers from the job seeker to the expected questions, and a determined selection status in an interview scenario implemented by the interview scenario implementation means for the target job seeker are associated with the target job seeker as interview scenario implementation result information;
an evaluation means for evaluating anticipated questions based on the stored interview scenario implementation result information;
a question generation means for generating a new supposed question or modifying an supposed question based on the evaluation by the evaluation means;
The information processing device further comprises: an interview arrangement information storage control means for controlling the storage of interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control means for controlling storage of interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation means for presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision means for deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control means for executing control, when it is determined not to make arrangements for the interview, to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the employer, and for executing control to output information including content of the answer by the job seeker as the output information for the employer;
Equipped with
the output control means executes control to output, based on the interview scenario information and the answer by the job seeker, information regarding a selection status of the job seeker, including at least a decision as to whether or not to make adjustments regarding the interview between the recruiter and the job seeker, as the output information for the job seeker;
the interview scenario information storage control means executes control to store an alternative scenario implementation condition that links the selection state determined by the output control means in the implementation of a specified interview scenario with an interview scenario different from the specified interview scenario to be implemented as an alternative interview scenario;
the interview scenario implementation means implements the alternative interview scenario when the selection status of the target job seeker satisfies the alternative scenario implementation condition;
Information processing device. the output control means executes control to output, as the output information for the job seeker, information on the selection status of the job seeker, including at least a decision on whether or not to make adjustments regarding the interview between the recruiter and the job seeker, based on the interview scenario information and the answer by the job seeker.
5. The information processing device according to claim 1. the interview scenario information storage control means executes control to store the plurality of selection state candidates in association with the output conditions;
the output control means determines which of the multiple selection status candidates the job seeker corresponds to based on the interview scenario information and the answer by the job seeker, and executes control to output information on the selection status to which the job seeker corresponds as the output information for the job seeker.
The information processing device according to claim 7. a recruiter response information storage control means for executing control to store recruiter response information regarding the response that the recruiter should make to the job seeker according to the selection status of the job seeker;
Further equipped with
The output control means further executes control to output information including the recruiter response information as the output information for the recruiter.
The information processing device according to claim 8. an interview scenario implementation information storage control means for controlling storage of assumed questions in an interview scenario implemented by the interview scenario implementation means and answers from the job seeker to the assumed questions as interview scenario implementation information;
a question specifying means for specifying a hypothetical question to which the job seeker stopped answering during the interview scenario based on the interview scenario implementation information;
Further equipped with
The output control means executes control to output the anticipated questions identified by the question identification means to the recruiting party.
7. The information processing device according to claim 1. the interview scenario information storage control means executes control for storing a plurality of recruitment types set by a recruiter and a plurality of pieces of interview scenario information in association with each other;
the interview scenario implementation means changes which interview scenario information is based on among the plurality of interview scenario information based on the recruitment type desired by the job seeker;
7. The information processing device according to claim 1. The interview arrangement information storage control means controls storage of the interview arrangement information including interview schedule information relating to the desired date of the interview and interview method information relating to the method of the interview,
The interview schedule information includes at least one of information indicating an available date and time for the job recruiter to interview the job seeker, and candidate interview date and time information that is a candidate for selecting a desired interview date and time for the job seeker,
The interview method information includes at least one of a face-to-face interview, a video interview, and an online interview.
7. The information processing device according to claim 1. When it is determined that an interview should be arranged for the target job seeker, the interview arrangement decision means changes the interview arrangement information of the target job seeker and the employer as the arrangement when the interview arrangement information of the target job seeker and the employer satisfies a predetermined condition.
The information processing device according to claim 12. The interview arrangement determination means includes:
In the case where information on possible dates for an interview is stored as the interview schedule information for the job seeker, and the job seeker selects a date from the possible dates for an interview for the job seeker, and makes arrangements for the interview,
When the candidate dates for the job seeker to be available for an interview have not been registered in advance, or when the job seeker is unable to select a date from the candidate dates for the job seeker to be available for an interview,
Information on possible dates for an interview for the job seeker is stored as the interview schedule information, and the job recruiter makes arrangements for the interview by selecting a date from the possible dates for an interview for the job seeker.
The information processing device according to claim 13. a questionnaire information storage control means for controlling storage of questionnaire information for said job seekers in a predetermined selection state;
Further equipped with
the output control means executes control to output the questionnaire information to the job seeker when a predetermined selection state is determined.
7. The information processing device according to claim 5 or 6. An information processing method executed by an information processing device,
an interview arrangement information storage control step for executing control to store interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control step for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation step of presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision step of deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control step of, when it is determined that no arrangement regarding the interview is to be made, executing control to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the recruiter, and executing control to output information including content of the answer by the job seeker as the output information for the recruiter;
Including,
In the interview scenario information storage control step, a control is executed to store the interview scenario information including n (n is an integer value of 2 or more) of the anticipated questions and the anticipated answers,
In the interview scenario implementation step, the expected questions are presented and the answers are obtained a plurality of times;
In the interview adjustment decision step, when a decision is made not to make further adjustments to the interview after the answer has been obtained in the i-th interview scenario implementation step (i is an integer value that is equal to or greater than 1 and less than n), whether or not to present the (i+1)th anticipated question in the interview scenario implementation step is changed.
Information processing methods. an interview arrangement information storage control step for executing control to store interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control step for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation step of presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision step of deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control step of, when it is determined that no arrangement regarding the interview is to be made, executing control to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the recruiter, and executing control to output information including content of the answer by the job seeker as the output information for the recruiter;
Including,
In the interview scenario information storage control step, a control is executed to store the interview scenario information including n (n is an integer value of 2 or more) of the anticipated questions and the anticipated answers,
In the interview scenario implementation step, the expected questions are presented and the answers are obtained a plurality of times;
In the interview adjustment decision step, when a decision is made not to make further adjustments to the interview after the answer has been obtained in the i-th interview scenario implementation step (i is an integer value that is equal to or greater than 1 and less than n), whether or not to present the (i+1)th anticipated question in the interview scenario implementation step is changed.
A program that causes a computer to execute control processes. An information processing method executed by an information processing device,
an interview arrangement information storage control step for executing control to store interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control step for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation step of presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision step of deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control step of, when it is determined that no arrangement regarding the interview is to be made, executing control to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the recruiter, and executing control to output information including content of the answer by the job seeker as the output information for the recruiter;
Equipped with
In the interview scenario implementation step, the anticipated question to be presented in the (i+1)th interview is varied based on at least a part of the answers from the first interview to the i-th interview.
Information processing methods. an interview arrangement information storage control step for executing control to store interview arrangement information for arranging interviews between recruiters and job seekers;
an interview scenario information storage control step for executing control to store interview scenario information including at least expected questions, expected answers to the expected questions, and output conditions for determining output information to be output based on the answers by the job seeker and the expected answers;
an interview scenario implementation step of presenting the anticipated questions to the job seeker based on one or more pieces of interview scenario information and acquiring answers from the job seeker to the anticipated questions;
an interview adjustment decision step of deciding whether or not to make adjustments regarding an interview between the recruiter and the job seeker based on the output conditions included in the interview scenario information and the answers by the job seeker to the assumed questions ;
If it is decided to make arrangements regarding the interview, the interview arrangement information includes details for arranging the interview,
an output control step of, when it is determined that no arrangement regarding the interview is to be made, executing control to output information not including content for adjusting the interview using the interview arrangement information as the output information for the job seeker and the recruiter, and executing control to output information including content of the answer by the job seeker as the output information for the recruiter;
Equipped with
In the interview scenario implementation step, the anticipated question to be presented in the (i+1)th interview is varied based on at least a part of the answers from the first interview to the i-th interview.
A program that causes a computer to execute control processes.

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