JP6430061B2 - Connection management system and connection management method - Google Patents

Description

  The present invention relates to a connection management system and a connection management method.

  There is a need in financial institutions to improve the efficiency and speed of various operations while maintaining high stability and quality of services provided. On the other hand, various systems including a billing system are large-scale and mission-critical, and it is difficult to easily change them in accordance with addition or change of services or review of business operations.

  For this reason, the role of a so-called sales office server that performs an intermediary function such as message conversion between the account system and the sales office terminal is great. Usually, since a plurality of branch office terminals are simultaneously connected to the branch office server, connection management is required.

  The following techniques have been proposed as general techniques related to connection management between a server and a terminal. That is, a managed terminal and a management center that manages the managed terminal are connected via a public network, and a predetermined terminal is installed in the management center according to information from the managed terminal. In the connection control method of the management terminal and the managed terminal that performs processing, the management center includes a management terminal monitoring unit that monitors an operation status of the plurality of management terminals, and an operation status by the management terminal monitoring unit. Management terminal and managed terminal comprising selection means for selecting a management terminal based on the monitoring result of the above and a public network connection means for setting the management terminal selected by the selection means to be connectable to the public network A connection control system for machines (see Patent Document 1) has been proposed.

  In addition, a connection management system including a store terminal used in an actual store, a customer terminal used by a customer, and a management server connected to the store terminal and the customer terminal via a network, the management server Is a connection request receiving means for receiving a connection request transmitted from the customer terminal to the store terminal, and a connection for determining whether to connect the customer terminal and the store terminal in response to the connection request. Control means, and when the connection control means determines that the customer terminal and the store terminal are to be connected, the terminals and the terminals are connected in a one-to-one relationship, and the voice and image input at one terminal If it is determined that the customer terminal and the store terminal are not connected, the transmission / reception of audio data and image data between the two terminals is controlled so that is output to the other terminal. Register the customer terminal that has transmitted the connection request to the queue of the connection, such as connection management system for managing a wait state (see Patent Document 2) has been proposed.

JP 11-355455 A JP 2010-198168 A

  In the case of the above-described system configuration in which the branch office terminal is made into a thin client, the branch office terminal function is connected via the network between the branch office terminal (in this case, the thin client terminal) and the branch office server (or in the branch office server itself). There is a thin client server provided by. This thin client server provides functions to each branch office terminal in a virtual environment that uses the resources in a divided manner.

  However, in the above thin client server, other business systems and the like in financial institutions are also operating. Therefore, it is not always possible to ensure all resources for the virtual environment, and depending on the situation, it is necessary to take measures such as adding memory on the thin client server. In that case, the cost and labor for system operation in the financial institution greatly increase.

  On the other hand, it can be assumed that simple connection management as in the prior art is performed without taking measures such as the above-described expansion. However, due to the nature of work at financial institutions, the importance and urgency of work at branch office terminals vary depending on the work content, position, etc., and the work results are often directly related to service quality. Therefore, if easy connection management is performed, there is a possibility that the service quality at the branch office is deteriorated.

  SUMMARY OF THE INVENTION An object of the present invention is to provide a technology that makes connection between a branch office terminal and a branch office server in a virtual environment efficient while maintaining service quality.

  The connection management system of the present invention that solves the above-described problems is a storage device that holds a connection management table that defines connection management contents from the branch office terminal to the branch office server according to the type of the branch office terminal or its operator. And receiving a connection request from the branch office terminal in the virtual environment to the branch office server, collating the type of the branch office terminal or the operator indicated by the connection request with the connection management table, and And an arithmetic unit that executes or holds the connection processing of the branch terminal to the branch server based on the connection management content.

  Further, the connection management method of the present invention includes a storage device that holds a connection management table that defines connection management contents from the branch office terminal to the branch office server according to the type of the branch office terminal or its operator. The information processing system receives a connection request from the branch office terminal in the virtual environment to the branch office server, compares the branch terminal indicated by the connection request or the type of the operator with the connection management table, and connects. The management content is specified, and based on the connection management content, connection processing to the sales office server of the sales office terminal is executed or suspended.

  According to the present invention, the connection between the branch office terminal and the branch office server in the virtual environment can be made efficient while maintaining the service quality.

It is a network block diagram including the connection management system in this embodiment. It is a figure which shows the hardware constitutions of the connection management system in this embodiment. It is a figure which shows the hardware constitutions of the store server in this embodiment. It is a figure which shows the example of a data structure of the connection management table in this embodiment. It is a figure which shows the example of a data structure of the connection number management table in this embodiment. It is a figure which shows the example of a data structure of the terminal information table in this embodiment. It is a figure which shows the example of a flow of the connection management method in this embodiment.

--- Network configuration ---

  Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a diagram illustrating an example of a network configuration including a connection management system 100 according to the present embodiment. A connection management system 100 shown in FIG. 1 is a computer system that makes connection between a branch office terminal and a branch office server in a virtual environment efficient while maintaining service quality.

  Such a connection management system 100 is, for example, a server device operated by a financial institution, and a plurality of virtual machines 110 using the resources are connected via a network 10 to a desk terminal 300 serving as a thin client terminal and an inquiry terminal 350 (whichever Is also provided to branch office terminals). These branch office terminals access the branch office server 200 via the assigned virtual machine 110 and execute necessary processing with the accounting system 400 at the higher level.

  Of the above-described officer terminal 300 and inquiry terminal 350, the officer terminal 300 is a terminal operated by a person in charge at a branch office. The inquiry terminal 350 is a terminal operated mainly by a person in charge such as a teller.

  For convenience of explanation, it is assumed that connection management between the branch office terminal and the branch office server 200 is synonymous with connection management to the virtual machine 110 used by the branch office terminal (the same applies hereinafter). This is because if the branch terminal can be connected to the virtual machine 110, it can be connected to the branch server 200, and thus can be connected to the billing system 400.

  In the present embodiment, it is assumed that the number of inquiry terminals 350 that can be simultaneously connected to the virtual machine 110 is controlled. On the other hand, the number of simultaneous connections is not limited for the board terminal 300 in view of the necessity of always using it.

  In addition, the billing system 400 is connected to the sales office server 200 via the network 10. The account system 400 is a system that manages account transactions at financial institutions. The account system 400 receives a request message for account processing, which is a request derived from the store terminal and is transmitted from the store server 200 via the virtual machine 110, executes the corresponding account processing, and the processing result Is returned to the store server 200. The billing system 400 has the same configuration and functions as the existing one.

The connection management system 100 may further include a sales office server 200.
--- Hardware configuration example ---

  The hardware configuration of the connection management system 100 is as follows. The connection management system 100 reads out, to the memory 103, a storage device 101 composed of an appropriate nonvolatile storage element such as a hard disk drive, a memory 103 composed of a volatile storage element such as a RAM, and a program 102 held in the storage device 101. The CPU 104 (arithmetic unit) for performing overall control of the system itself and performing various determinations, computations and control processes, and the communication device 105 connected to the network 10 and responsible for communication processing with other devices.

  The storage device 101 includes a predetermined OS (Operating System) 106, a plurality of virtual machines 110 built on the OS 106, and a program 102 for implementing functions necessary as a connection management system. ing. The function by the program 102 corresponds to a so-called channel base for managing connections from the branch office terminals across the virtual machines 110 constructed in the thin client server.

  The virtual machine 110 is a virtualization that performs necessary processing using the guest OS that operates as the OS of the branch office terminal and the hardware resources of the connection management system 100 and exchanges necessary data with the OS 106. It shall have a general structure such as a program.

  Further, the storage device 101 holds a connection management table 125. However, the data structure of the connection management table 125 will be described later.

  The memory 103 also holds a connection standby queue 115 that temporarily stores connection requests.

  The hardware configuration of the sales office server 200 according to the present embodiment is as follows. FIG. 3 is a diagram illustrating a hardware configuration example of the sales office server 200 in the present embodiment.

  The store server 200 according to the present embodiment includes a storage device 201 configured with an appropriate nonvolatile storage element such as an SSD (Solid State Drive) or a hard disk drive, a memory 203 configured with a volatile storage element such as a RAM, and a storage device 201. The program 202 held in the computer is read out to the memory 203 and executed to perform overall control of the device itself and perform various determinations, computations and control processes, and the arithmetic device 204 such as a CPU, and the network 10 to connect with other devices. A communication device 205 responsible for the communication processing.

  The sales office server 200 in this embodiment may further include an input device that accepts key input and voice input from a predetermined user such as a person in charge of a financial institution, and an output device such as a display that displays processing data. .

In addition, the storage device 201 stores at least a terminal information table 225 in addition to a program 202 for implementing functions necessary for cooperating with the connection management system 100 of the present embodiment. However, details of the data structure of the terminal information table 225 will be described later.
--- Data configuration example ---

  Next, databases used by the connection management system 100 of this embodiment will be described. FIG. 3 shows an example of the connection management table 125 in this embodiment. The connection management table 125 is a table that defines connection management contents corresponding to the attributes of the terminal (which can be regarded as the operator's attribute) in response to a connection request from the office terminal 300 serving as the branch office terminal and the inquiry terminal 350. .

  The data structure is an aggregate of records in which the terminal type is used as a key and the status of the current number of connections is associated with data such as connection management contents corresponding to the status.

  FIG. 4 shows an example of the connection number management table 126 in the present embodiment. The number-of-connections management table 126 is a table that defines the minimum number of connections at each sales office, which is a store where the board terminal 300 and the inquiry terminal 350 are installed.

  The data structure is a set of records in which data of the connection request frequency (for example, the total number of connection requests in the most recent month) and the minimum number of connections is associated with the store ID as a key. Is the body.

FIG. 5 shows an example of the terminal information table 225 in the present embodiment. The terminal information table 225 is a table held by the sales office server 200, and stores the sales office terminal (the executive terminal 300 and the inquiry terminal) for each sales office in advance or based on a message from the sales office terminal of each sales office. This is a table storing data such as the machine number and type of the terminal 350), IP address. This terminal information table 225 may also include the connection management system 100 in the same manner.
--- Flow example ---

  Hereinafter, an actual procedure of the connection management method in the present embodiment will be described with reference to the drawings. Various operations corresponding to the connection management method described below are realized by a program that the connection management system 100 reads into the memory 103 and executes. These programs are composed of codes for performing various operations described below.

  FIG. 7 is a diagram illustrating a flow example of the connection management method according to the present embodiment. In this case, it is assumed that the connection management system 100 has received a connection request to the sales office server 200 from a sales office terminal of a certain sales office (whether one of the executive terminal 300 and the inquiry terminal 350 is unknown at this time). (S100).

  Next, the connection management system 100 transfers the connection request received in s100 to the sales office server 200 (s101).

  On the other hand, the store server 200 receives the above connection request, extracts the identification information of the store terminal or the operator included in the connection request, and collates it with the terminal information table 225 (s102). The store server 200 identifies at least the type of the store terminal that has made the connection request by this collation, and returns it to the connection management system 100 (s103).

  On the other hand, the connection management system 100 receives information on the type of branch office terminal from the branch office server 200, and collates it with the connection management table 125 (s104).

  In this verification process, the connection management system 100, when the type of the branch office terminal obtained from the branch office server 200 is the board terminal 300 (s105: y), the virtual machine 110 connected to the board terminal 300 The allocation process is performed, and the connection process to the store server 200 by the virtual machine 110 is executed (s106).

  As a result of this connection process, the board terminal 300 is connected to the virtual machine 110 and can be used, and a request for the account process to the account system 400 via the branch office server 200 from the function of the virtual machine 110 and its processing result. Can be obtained.

  On the other hand, when the type of the branch office terminal obtained from the branch office server 200 is the inquiry terminal 350 (s105: n) during the above-described collation process, the connection management system 100 uses the virtual machine of the inquiry terminal 350. 110 temporarily suspends the connection processing to 110, and for example, identifies the number of branch office terminals connected to the virtual machine 110 (and thus the branch office server 200) (current or most recent value at a predetermined time) by monitoring each virtual machine 110. (S107).

  As a result of the above monitoring, if the number of connections to the virtual machine 110 exceeds the specified value (s108: y), the connection management system 100 stores the connection request in the connection waiting queue 115 (s109). . On the other hand, if the number of connections to the virtual machine 110 does not exceed the specified value (s108: n), the connection management system 100 performs the allocation process of the virtual machine 110 to the inquiry terminal 350, and The connection processing to the sales office server 200 by the machine 110 is executed. In order to simplify the flow, the process is referred to as step s106 described above.

  If the number of connections to the virtual machine 110 exceeds the specified value as described above, but only a small number of predetermined numbers can be connected, the connection management system 100 connects the connection number management table for the sales office. It is preferable to search 126 and specify the value of the minimum number of connections specified for the branch. In this case, the connection management system 100 connects to the connection request from each branch terminal of the branch with the number of connections within a range that does not exceed the small number that can be connected at present among the above-mentioned minimum number of connections. Execute the process.

  It is assumed that the connection management system 100 increases or decreases the value of the minimum number of connections in the connection number management table 126 according to the connection request frequency from the store terminal of each store. For example, when the connection request frequency in a certain period is increased by a predetermined ratio from the previous period, the value of the minimum number of connections is added according to the increase degree, while the connection request frequency in a certain period is a predetermined ratio from the previous period. When the number of connections is decreased, the value of the minimum number of connections is subtracted according to the degree of decrease.

  After storing the connection request to the queue 115 in step s109 described above, the connection management system 100 continues to monitor the number of connection of the branch office terminal to the virtual machine 110 (s110).

  After that, when it is detected at any timing that the number of connections is equal to or less than the predetermined value (s111: y), the connection management system 100 refers to the connection request stored in the queue 115 described above, and The identification information of the sales office to which the inquiry terminal 350 that made the request belongs is acquired (s112). Further, the connection management system 100 searches the connection number management table 126 using the acquired identification information of the sales office as a key, and acquires the value of the connection request frequency from the sales office terminal of the sales office (s113).

  In addition, the connection management system 100 identifies a connection request derived from a sales store whose connection request frequency value obtained in s113 exceeds a predetermined standard with respect to the inquiry terminal 350 that has identified the queue 115 and has transmitted the connection request. Then, it is notified that the reconnection request is accepted (s114).

  In addition, when a predetermined time has elapsed after the above notification, the connection management system 100 notifies the inquiry terminal 350 that has transmitted another connection request in the queue 115 that it accepts the reconnection request ( s115).

  The connection management system 100 receives a connection request again from any of the inquiry terminals 350 whose connection request has been suspended in the queue 115 as a result of the notification in steps s114 and s115 described above (s116).

  Subsequently, when the connection management system 100 receives a connection request as in s116 described above, the connection management system 100 assigns the virtual machine 110 to the inquiry terminal 350, and the virtual machine 110 assigns it to the sales office server 200. A connection process is executed (s117).

  By this connection processing, the inquiry terminal 350 is connected to the virtual machine 110 and can use it, and a request for the account processing to the account system 400 via the branch office server 200 from the function of the virtual machine 110 and its processing result. Can be obtained.

  According to the connection management system and the connection management method of the present embodiment, the connection between the branch office terminal and the branch office server in the virtual environment can be made efficient while maintaining the service quality. As a result, it is possible to avoid excessive hardware investment in the financial institution system and to achieve efficient system operation in both labor and cost.

  At least the following will be clarified by the description of the present specification. That is, in the connection management system of the present embodiment, the arithmetic device indicates that the specified connection management content indicates connection suspension, and the number of connection of the branch office terminal to the branch office server at the present or the latest is a specified value. If the number of connections is exceeded, the connection request is stored in a connection standby queue, and when the number of connections becomes equal to or less than a predetermined value after that, the process of executing the connection process based on the connection request is further executed. It may be a thing.

  According to this, while managing the connection based on the upper limit of the number of simultaneous connection of the branch office terminal to the branch office server, the branch office terminal that has once been suspended is connected if it is subjected to an appropriate standby. Will be established. Therefore, it is possible to accurately avoid a situation in which a certain branch office terminal cannot continuously establish a connection.

  Further, in the connection management system of the present embodiment, after the connection request is stored in the queue, when the number of connections becomes equal to or less than a predetermined value, the arithmetic device, prior to the connection processing, Of these, at least a branch store that stores a connection request in the queue may further execute a notification to accept the reconnection request.

  According to this, it is possible to ensure notification that reconnection is possible to branch office terminals that are in the connection standby state, and it is possible to narrow down the terminals for which connection establishment is desired among the branch office terminals as connection processing targets. It becomes.

  Further, in the connection management system of the present embodiment, the arithmetic device preferentially executes the notification to a branch terminal having a predetermined attribute, and after the priority execution, to other branch terminals other than the predetermined attribute. May be executed.

  According to this, it is possible to reliably set a branch office terminal that needs to establish connection preferentially, such as a branch office terminal of a branch office in a busy season, as a connection processing target.

  Further, in the connection management system of the present embodiment, the arithmetic device is such that the specified connection management content indicates connection suspension, and the number of connection of the branch office terminal to the branch office server at the present or the latest is less than a specified value. In this situation, the process of executing the connection process based on the connection request may be further executed.

  According to this, even if it is a terminal for connection management based on the specified value of the number of connections described above, which is not a board terminal that should always prioritize connection establishment, if there is a margin in the number of connections described above, It becomes a target of processing and connection can be established smoothly.

  Further, in the connection management system of the present embodiment, the arithmetic device is such that the specified connection management content indicates connection suspension, and the number of connection of the branch office terminal to the branch office server at the present or the latest is less than a specified value. In this situation, the process for executing the connection process may be further executed based on the connection request in accordance with a predetermined minimum number of connections for each branch office.

  According to this, it is possible to reliably avoid a situation in which only the branch office terminal of the busy branch office always monopolizes the connection.

  In the connection management system of the present embodiment, the arithmetic device may further execute a process of increasing or decreasing the minimum number of connected devices according to a connection request frequency from a branch office terminal of each branch store. .

  According to this, it becomes possible to dynamically control the number of connections as described above according to the busy situation of the sales office, and more efficient and agile connection management becomes possible.

  Further, in the connection management method of the present embodiment, the information processing system indicates that the specified connection management content indicates connection suspension, and the number of connections of the branch office terminal to the branch office server at the present time or the latest is a specified value. If the number of connections is less than a specified value after the connection request is stored in the queue for waiting for connection, a process for executing the connection process based on the connection request is further executed. You may do that.

  Moreover, in the connection management method of the present embodiment, when the information processing system stores the connection request in the queue and the number of connections becomes equal to or less than a specified value, all the branch office terminals prior to the connection process Among them, at least a notification that the reconnection request is accepted may be further executed to the branch terminal in which the connection request is stored in the queue.

  Further, in the connection management method of the present embodiment, the information processing system preferentially executes the notification to a branch terminal having a predetermined attribute, and after the priority execution, to another branch terminal other than the predetermined attribute. It may be executed on the other hand.

  Further, in the connection management method of the present embodiment, the information processing system indicates that the specified connection management content indicates connection suspension, and the number of connections of the branch office terminal to the branch office server at the present time or the latest is a specified value. In the following situation, a process for executing the connection process based on the connection request may be further executed.

  Further, in the connection management method of the present embodiment, the information processing system indicates that the specified connection management content indicates connection suspension, and the number of connections of the branch office terminal to the branch office server at the present time or the latest is a specified value. In the following situation, a process for executing the connection process based on the connection request may be further executed according to a predetermined minimum number of connections for each branch office.

  In the connection management method of this embodiment,

  The information processing system may further execute a process of increasing / decreasing the minimum number of connected devices in accordance with a connection request frequency from a store terminal of each store.

DESCRIPTION OF SYMBOLS 10 Network 100 Connection management system 101 Storage device 102 Program 103 Memory 104 Operation device 105 Communication device 110 Virtual machine 115 Queue 125 Connection management table 126 Connection number management table 200 Branch office server 201 Storage device 202 Program 203 Memory 204 Operation device 205 Communication device 225 Terminal information table 300 Board terminal 350 Inquiry terminal 400 Account system

Claims (14)

A storage device that holds a connection management table that defines connection management contents from the branch office terminal to the branch office server according to the type of branch office terminal or operator thereof;
A connection request from the branch office terminal in the virtual environment to the branch office server is received, and the type of the branch office terminal or the operator indicated by the connection request is collated with the connection management table to identify the connection management content. , Based on the connection management content, an arithmetic device that executes or holds the connection processing of the branch terminal to the branch server, and
A connection management system comprising: The arithmetic unit is
If the specified connection management content indicates connection pending, and the number of connection of the branch office terminal to the branch office server at the current or latest time exceeds the specified value, the connection request is placed in the connection standby queue. Storing, when the number of connections is equal to or less than a specified value after that, further executing a process of executing the connection process based on the connection request.
The connection management system according to claim 1. The arithmetic unit is
After the connection request is stored in the queue, if the number of connections is equal to or less than a predetermined value, a branch office terminal in which connection requests are stored in at least the queue among all branch terminals prior to the connection process. Is further executed to notify that the reconnection request is accepted.
The connection management system according to claim 2. The arithmetic unit is
The notification is preferentially executed for a store terminal having a predetermined attribute, and is executed for a store terminal other than the predetermined attribute after the priority execution.
The connection management system according to claim 3. The arithmetic unit is
If the specified connection management content indicates connection pending, and the number of connections of the branch office terminal to the branch office server at the current or latest time is less than the specified value, the connection processing is executed based on the connection request. To perform further processing,
The connection management system according to claim 1. The arithmetic unit is
If the specified connection management content indicates connection suspension, and the number of connection of the branch office terminal to the branch office server at the present or the latest is less than the specified value, the predetermined minimum number of connections for each branch office In response to the connection request, the connection processing is further executed based on the connection request.
The connection management system according to claim 1. The arithmetic unit is
A process of increasing or decreasing the minimum connection number according to the connection request frequency from the branch office terminal of each branch office is further executed.
The connection management system according to claim 6. An information processing system including a storage device that holds a connection management table that defines connection management contents from the branch office terminal to the branch office server according to the branch terminal or the type of the operator.
A connection request from the branch office terminal in the virtual environment to the branch office server is received, and the type of the branch office terminal or the operator indicated by the connection request is collated with the connection management table to identify the connection management content. , Based on the connection management content, execute or hold the connection processing of the branch terminal to the branch server,
A connection management method characterized by the above. The information processing system is
If the specified connection management content indicates connection pending, and the number of connection of the branch office terminal to the branch office server at the current or latest time exceeds the specified value, the connection request is placed in the connection standby queue. Storing, and when the number of connections becomes equal to or less than a predetermined value after that, further executing a process of executing the connection process based on the connection request;
The connection management method according to claim 8. The information processing system is
After the connection request is stored in the queue, if the number of connections is equal to or less than a predetermined value, a branch office terminal in which connection requests are stored in at least the queue among all branch terminals prior to the connection process. To further notify that it accepts the reconnection request,
The connection management method according to claim 9. The information processing system is
The notification is preferentially executed for a store terminal having a predetermined attribute, and after the preferential execution, is executed for a store terminal other than the predetermined attribute.
The connection management method according to claim 10. The information processing system is
If the specified connection management content indicates connection pending, and the number of connections of the branch office terminal to the branch office server at the current or latest time is less than the specified value, the connection processing is executed based on the connection request. To perform further processing,
The connection management method according to claim 8. The information processing system is
If the specified connection management content indicates connection suspension, and the number of connection of the branch office terminal to the branch office server at the present or the latest is less than the specified value, the predetermined minimum number of connections for each branch office And further executing a process of executing the connection process based on the connection request,
The connection management method according to claim 8. The information processing system is
Further executing a process of increasing or decreasing the minimum connection number according to the connection request frequency from the branch office terminal of each branch office;
The connection management method according to claim 13.

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