JP2021197040A - Ordering system - Google Patents

Abstract

A highly convenient ordering system is provided. SOLUTION: An ordering system for a user to order at least one of products and services that can be provided by a store includes an operation/management server 101, and communication terminals 109A to 109D portable to the user, A registration means is provided for registering stores where orders can be placed from the communication terminal based on a user's operation. The application program installed on the user's portable communication terminal does not display information about stores other than the registered stores, and orders cannot be placed for products or services provided by stores other than the registered stores. or does not display information on stores other than the chain store group to which the registered store belongs, and for products and services provided by stores other than the chain store group to which the registered store belongs It is configured so that it is not possible to place an order for [Selection drawing] Fig. 1

Description

The present invention relates to an ordering system. More specifically, the present invention relates to an ordering system using a user's portable communication terminal.

With the development of the Internet environment as an infrastructure and the advancement of electronic encryption technology, commerce via the Internet has become commonplace. Typical methods of commercial transactions via the Internet are (1) a method in which a user searches for a desired product / service using a search site and places an order from there, and (2) a portal site called an Internet mall. This is a method in which a person accesses, a user searches for a favorite product / service from a favorite virtual store, and places an order from there.

However, in the method (1), the side that provides the product / service requires labor such as optimizing the search engine so that the site is displayed on the user terminal from a large number of Internet sites. In the method (2), the side that provides the product / service needs to pay the usage fee to the operator of the Internet mall. Further, in the method (2), there is a problem that it becomes difficult to carry out independent management because the data of the commercial transaction flows to the operator of the Internet mall.

An object of the present invention is to provide an ordering system that is highly convenient for a side that provides a product / service and a side that is provided with a product / service.

According to one aspect of the invention, the ordering system in which the user places an order for at least one of the goods and services that the store can provide is an application program installed on the system user's portable communication terminal. According to a registration means for registering a store that can place an order from the communication terminal on the portable communication terminal of the system user based on the operation of the system user, and a request from the application program of the communication terminal. , A transmission program that transmits content for at least one of the products and services that can be provided by the store registered in the communication terminal, a reception means that accepts an input regarding an order from the form of the content in the communication terminal, and the above. It is provided with a transmission means for creating transmittable data based on the input regarding the order received by the reception means and transmitting it to the registered store, and is installed in the portable communication terminal of the system user. The application program is configured so that it does not display information on stores other than the registered store and cannot place an order for products or services provided by the store other than the registered store. , Information on stores other than the chain store group to which the registered store belongs is not displayed, and orders cannot be placed for products and services provided by stores other than the chain store group to which the registered store belongs. It is composed of.

Preferably, the ordering system can send push notifications from the store registered based on the operation of the system user to the portable communication terminal of the system user, and cannot send push notifications from other stores. Further provided with a means of notification.

Preferably, the communication terminal is a smartphone in which a telephone number unique to the communication terminal is recorded, and the transmission means acquires the telephone number from the smartphone and includes the information in the transmittable data.

Preferably, the ordering system can send push notifications from the store registered based on the operation of the system user to the portable communication terminal of the system user, and cannot send push notifications from other stores. Further provided with a means of notification.

It is a figure which shows the structure of the ordering system in one of the Embodiments of this invention. It is a flowchart which shows the operation of each component of an ordering system. It is a figure which shows the standby screen of the portable communication terminal of a system user which installed the application program of the ordering system. It is a figure which shows the top screen after the application program of an ordering system is started. It is a figure which shows the screen when the menu category A is selected in FIG. FIG. 5 is a diagram showing a screen when the “quantity selection” button is tapped after the product A and the product B are selected in FIG. FIG. 6 is a diagram showing a screen when the “To order confirmation” button is tapped in FIG. 6. FIG. 7 is a diagram showing a screen when the “Next” button is tapped in FIG. 7. It is a figure which shows the specific example of the purchase order which arrives at a store by a facsimile. It is a figure which shows the structure of the ordering system in the 2nd Embodiment of this invention. It is a figure which shows the top screen after the application program of an ordering system is started in the portable communication terminal of a system user which installed the application program of an ordering system. It is a figure which shows the store management screen (store QR code display screen) displayed on PC203A of store A of a chain store. It is a figure which shows the waiting time management screen displayed on PC203A of the store A of a chain store. It is a figure which shows the screen when "15 minutes" is selected as a unit time, and ">" is pressed in the screen of FIG. It is a figure which shows the store display screen (my page) which has been registered as a favorite, which is displayed on the portable communication terminal of the system user which installed the application program of the ordering system in the 3rd Embodiment of this invention. It is a figure which shows the contents of the database which associates the ID (user ID) of the system user, the telephone number, and the store ID of the store registered in My Page in the 3rd Embodiment of this invention. It is a figure which shows the content of the database which associates the store ID with the information in the 3rd Embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a diagram showing a configuration of an ordering system according to one of the embodiments of the present invention. This ordering system is basically intended to be used for providing take-out products to users and delivering products from stores to nearby areas (that is, the scope of provision of products and services from stores). It is limited to a range of several kilometers).

With reference to the figure, the ordering system in which the user places an order for the products and services that the store can provide is the operation / management server 101 that operates / manages the system and the system administrator PC (personal computer) 107. And the existing facsimile receiving devices 115A to 115C installed in each of the plurality of stores, and the PDF data is converted into facsimile data, and the facsimile receiving device of the designated store is sent to the facsimile receiving device of the designated store via the facsimile network 113. Download the facsimile server 111 for transmitting the fax, the portable communication terminals (smartphones, etc.) 109A to 109D of the system user (the person who places the order), and the computer-readable application program to the communication terminals 109A to 109D. It consists of an application server 117 that installs it. The operation / management server 101 includes a WEB server 103 and a database 105.

Here, it is assumed that each of the communication terminals (smartphones and the like) 109A to 109D is a communication terminal of a different user. It is assumed that each of the facsimile receiving devices 115A to 115C is also a facsimile receiving device installed in a different store.

Each server, database, PC, and communication terminal has a single or multiple CPUs, memory that constitutes the working area of the CPU, a large-capacity storage device such as a hard disk drive or SSD (Solid State Drive), the Internet, etc. It is equipped with a communication unit that connects to an external communication environment, a display device such as a liquid crystal display device, a keyboard that accepts input from the user, and a pointing device such as a mouse. Usually, the program is recorded in a large-capacity storage device. The program is read into memory when it is started. When the CPU operates according to the program, the functions of each server, database, PC, and communication terminal are realized. The recording location of the program is not limited to the large-capacity storage device, and may be storage on the network. In this case, the program is downloaded from the storage on the network each time it is used.

The facsimile receiving devices 115A to 115C include a receiving unit that receives facsimile data via the facsimile network 113, and a printer that prints out the received data. The facsimile receiving devices 115A to 115C may have a transmission function. As the facsimile receiving devices 115A to 115C, a general-purpose computer device or a communication terminal may be used, and in that case, the received data may be displayed on the display screen instead of being printed out.

Each store and the system user (the person who places the order and the person who placed the order) can make a call using the telephone line. The telephone line is not shown in FIG. When making a call, the system user (the person who places the order) can use the communication terminals (smartphones and the like) 109A to 109D. That is, it is desirable that the communication terminals (smartphones and the like) 109A to 109D have a function of being able to connect to a telephone line in addition to the Internet line. Depending on the type of SIM (Subscriber Identity Module) card set in the communication terminals (smartphones, etc.) 109A to 109D, there are some that allow connection to only the Internet line and cannot connect to the telephone line. When such a SIM card is used, the system user (the person who places the order) will contact a person on the store side by a terminal other than the communication terminal capable of telephone communication.

Each server may be a physical server configured by separate hardware or a virtual server configured by software. The communication terminals 109A to 109D may be mobile phones, PDAs, wearable computers, laptop computers, desktop computers and the like.

The WEB server 103 records a transmission program for transmitting content about products and services that can be provided by the store to the communication terminals 109A to 109D in accordance with a request from the application program installed on the communication terminals 109A to 109D. .. Further, the WEB server 103 has a reception function for receiving input regarding an order from the content form in the communication terminals 109A to 109D. The WEB server 103 creates purchase order data (PDF data, etc.) based on the input regarding the received order, and transmits it to the facsimile server 111. The facsimile server 111 converts the received purchase order data into facsimile data and transmits it to the facsimile receiving device of the designated store via the facsimile network 113.

The application program installed on the portable communication terminals 109A to 109D of the system user is a program dedicated to one store, and is configured so that orders cannot be placed for products and services provided by other peers. To. Such a configuration is performed not by giving the application program a general-purpose WEB browser function, but by restricting the access destination of the application program. More specifically, the application program is configured to be accessible only to the WEB server 103 (or only the WEB server 103 and the application server 117) of FIG. 1 so that only information from the server can be acquired.

That is, the application program of the ordering system is customized for one store and does not have versatility. For example, a facsimile receiver 115A is provided in a restaurant store A, a facsimile receiver 115B is provided in a general store store B, and a facsimile receiver 115C is provided in a souvenir store C. Imagine a case. In this case, the ordering application program of the restaurant A, the ordering application program of the general store B, and the ordering application program of the souvenir store C are separately produced. They are registered in the application server 117. A user who wants to place an order with a restaurant store A downloads and registers an ordering application program for the restaurant store A on his / her communication terminal. It is not possible to place an order from the general store B or the souvenir store C from the ordering application program of the restaurant A. To the last, the ordering application program of the restaurant store A is an ordering program dedicated to the restaurant store A, which is customized for the restaurant store A. The same applies to stores B and C.

As for the WEB server 103, a dedicated WEB server different for each store may be used.

When the application program is updated or updated, it is registered in the application server 117. At the time of update or update, the communication terminal in which the application program is registered may be contacted by push notification, or the application program in the communication terminal in which the application program is registered is automatically updated or updated. You may do so. The application program may not be downloaded from the application server 117 to the communication terminal, but may be downloaded from the computer device placed in each store, or may be downloaded from the WEB server for the store.

Instead of the configuration of FIG. 1, the communication terminals 109A to 109D may have the function of the facsimile server 111. That is, the system may be configured so that the communication terminals 109A to 109D convert it into facsimile data and transmit it to the facsimile machine of the store based on the ordering information input by the communication terminals 109A to 109D. Further, the communication terminals 109A to 109D may have the function of the management server 101. Further, a server on the Internet (operation / management server 101, etc.) may share at least a part of the functions to be executed by the communication terminals 109A to 109D by the cloud service.

FIG. 2 is a flowchart showing the operation of each component of the ordering system.

With reference to the figure, in step S101, when the system user (the person who places an order) finds a store of his choice or a store where he / she wants to place an order for a product / service, he / she applies an ordering application program dedicated to that store. Download from the server 117 or the like to the communication terminals 109A to 109D. When the ordering application program is downloaded to the communication terminals 109A to 109D, it is stored in the storage device in the communication terminals 109A to 109D until it is uninstalled.

Hereinafter, the situation in which the user A who is the user of the communication terminal 109A places an order with the store A of the restaurant will be described as an example. That is, in step S101, the user A who is the user of the communication terminal 109A accesses the application server 117 using the communication terminal 109A, downloads the ordering application program dedicated to the store A, and installs it.

FIG. 3 is a diagram showing a standby screen of the portable communication terminal 109A of the system user A in which the ordering application program dedicated to the store A is installed.

As shown in FIG. 3, on the standby screen, the icon I of the ordering application program dedicated to the store A is displayed together with other icons. When the user A taps the icon I, the ordering application program dedicated to the store A is activated (step S103 in FIG. 2).

When the ordering application program dedicated to the store A is started, the program requests the top content to the WEB server 103 using the http (or https) protocol (step S105 in FIG. 2). The request includes information for identifying the store A, and the WEB server 103 returns the top content of the store A to the communication terminal 109A based on the information. The content of the store A is a content including information on products and services that can be provided by the store A, and is customized exclusively for the store A. When the communication terminal 109A receives the content, the communication terminal 109A displays the content on the screen by the application program (step S107 in FIG. 2).

FIG. 4 is a diagram showing a top screen after the ordering application program dedicated to the store A is started.

With reference to the figure, the screen displays the terms of use, the application manual, and the button for displaying the past order history, and below that, the categorized lower menus A to D are displayed. The area is displayed. Along with the display, the communication terminal 109A is in a state of waiting for input from the user A (step S109 in FIG. 2). At the bottom of the screen, the telephone number that is the contact information for store A is displayed. By tapping the area for displaying the lower menus A to D, the menus belonging to that category are displayed.

When the screen is tapped, the application program requests the WEB server 103 for the content corresponding to the tap position. The content sent as a response to the request is displayed on the communication terminal 109A. The request, communication, and display of such contents are repeated until the order is confirmed (loop processing in the case of NO in step S111 of FIG. 2). The content needs to be updated every time the products handled in the store change. The update is performed by uploading the content data from the administrator PC 107 to the operation / management server 101. When the content is updated, the push notification may be sent to the communication terminal on which the application program of the store is installed.

FIG. 5 is a diagram showing a screen when the menu category A is selected in FIG.

As shown in the figure, here, the products A to D belonging to the menu category A and their respective prices are displayed. By swiping products A to D, products E and later can be displayed. For example, assume that the user A selects by tapping the products A and B and taps the "quantity selection" button in FIG.

FIG. 6 is a diagram showing a screen when the “quantity selection” button is tapped after the product A and the product B are selected in FIG.

On this screen, the user can input the quantity to be ordered and the remarks for each of the product A and the product B. Regarding the remarks, it is a column where the request from the orderer for the product is freely described. The remarks input field here is displayed so that input for each product is possible.

FIG. 7 is a diagram showing a screen when the “To order confirmation” button is tapped in FIG.

The screen of FIG. 7 is a final confirmation screen, and the user can confirm the ordered product and quantity, and the input of the remarks column for each product.

FIG. 8 is a diagram showing a screen when the “Next” button is tapped in FIG. 7.

In FIG. 8, an area for inputting the name and telephone number of the orderer, the desired date and time for receiving the product, and remarks regarding the receipt is displayed. In FIG. 8, the telephone number may be input by the orderer, or if the communication terminal 109A is a smartphone in which the telephone number unique to the communication terminal is recorded, the telephone number is acquired from the smartphone and FIG. The telephone number form may be automatically filled in (step S113 in FIG. 2). In addition, when the form is automatically filled in this way, it is desirable to make it impossible to correct the telephone number. This is to prevent ordering with the wrong phone number. Further, when the telephone number is acquired from the smartphone, the telephone number input field of FIG. 8 may be hidden and the telephone number may be directly transmitted to the server.

Further, on the screen of FIG. 8, a furigana may be input for the name, or an address may be input when the store A provides a home delivery service or the like. The address and name may be managed by the application program and automatically entered.

Further, on the screen of FIG. 8, a payment method (payment at store A, card payment, cash transfer), a product receiving method (delivery at store A, home delivery), and the like may be input. The information input in FIG. 8 is transmitted to the operation / management server 101.

Further, if the telephone number can be used to identify the user, the input of the name may be omitted on the screen of FIG.

When "Order Confirmation" is pressed in FIG. 8, the order information (name, telephone number, desired time for receipt, remarks regarding receipt, ordered product, quantity, product) input by the communication terminal 109A in step S115 of FIG. 2 is pressed. The remarks regarding the above and, if necessary, the facsimile number of the store A) are transmitted to the operation / management server 101 (step S115 in FIG. 2).

The operation / management server 101 creates a tabular order form based on the order information and converts it into PDF (step S117 in FIG. 2). The PDF data is sent to the facsimile server 111 together with the facsimile number of the store A. As a result, the facsimile server 111 transmits the facsimile data to the facsimile number of the store A (step S119 in FIG. 2). After or before the completion of the facsimile transmission, the communication terminal 109A displays the order completion screen (step S121 in FIG. 2), and then changes to the top screen (step S123 in FIG. 2).

FIG. 9 is a diagram showing a specific example of a purchase order that arrives at the store A by facsimile.

As shown in the figure, the employee of the store A receives the information entered by the orderer by facsimile in the form of a purchase order (order form). The employee of the store A calls the telephone number of the orderer described in the purchase order of FIG. 9 within a predetermined time to confirm the order. By confirming the order, a sales contract is established.

The operation / management server 101 can identify the orderer and the communication terminal in association with the telephone number. As a result, the order information using the telephone number as a key can be managed in the database 105. That is, in the operation / management server 101, the history of past orders of each system user (past order date / time, order product name, quantity, unit price associated with telephone number, etc., whether or not the order has been canceled, trouble History etc.) can be managed. The managed information can be provided to the store. For example, the content of the facsimile sent to the store automatically displays how many times the user is a customer, or based on the past history, the customer has a problem with the transaction or is excellent. It is possible to automatically display the fact that the customer is a customer. Information that the customer has a problem with the transaction or that the customer is a good customer can be obtained from the total history of past orders of all stores.

In addition, the operation / management server 101 can aggregate information on sales of each product for each store. Such information can be periodically delivered to each store by facsimile transmission.

An ID for individually identifying the purchase order may be included in the purchase order of FIG. For example, when the order of the purchase order is canceled, the system can easily manage which order of which user has been canceled by transmitting the ID to the system administrator.

Further, the communication terminals 109A to 109D usually have a measuring means for measuring the radio wave strength of the GPS receiver or the wireless LAN base station. With these functions, the location (current position) of the communication terminal can be specified. The system may be configured to determine in advance whether or not to place an order based on the location of the store where the order is placed and the above-mentioned specific result.

In other words, this system is basically supposed to be used for the provision of take-out products by users and the delivery of products from stores to nearby areas (the range of products and services provided is several kilometers from the store). Limited to a range of degrees). Therefore, orders from customers far away beyond that assumption should not be accepted.

Therefore, for example, the distance between the communication terminal and the store is calculated from the position of the communication terminal (latitude and longitude) and the position of the store where the order is placed from the communication terminal (latitude and longitude), and within a predetermined distance. Otherwise, a message such as "Out of service provision range" will be displayed on the screen of the communication terminal to make it impossible to place an order, and the order will be placed only if the distance between the communication terminal and the store is within the specified distance. May be accepted.

The calculation of the distance between the communication terminal and the store and the determination of whether or not to place an order may be performed by the application program or may be performed on the server side. Further, if the distance is not within a predetermined range, the system may be configured to call attention to the store side by stating that fact in the content of the facsimile to be transmitted. Instead of determining whether or not the terminal is within a predetermined distance, it may be determined whether or not the terminal position and the store are in the same country or the same administrative division. Alternatively, it may be determined whether or not the terminal position is in a predetermined country or a predetermined administrative division. When the terminal position is at sea or in a position where delivery is not possible, the system may be configured so as to make it impossible to place an order.

The storage means in the communication terminals 109A to 109D records a predetermined number of past order history (only for the past 5 cases, etc.), calls the order history according to the user's choice, and enables the same order to be placed again. May be good. In addition, the products ordered in the past may be left as they are, only the quantity may be changed, or the products may be deleted / added from the history. Such an order history may be recorded in a storage (server or the like) outside the communication terminals 109A to 109D. In this case, there is an effect that the personal information of the orderer can be managed on the system side, but conversely, the orderer may not like the personal information to be recorded externally. Therefore, the order history may be recorded only in the storage means in the communication terminals 109A to 109D, and the system may be configured so as not to record it to the outside. It may be possible to select where to save the history by setting the orderer.

Further, in the present embodiment, as personal information, at least only the telephone number needs to be notified to the store, and it is not necessary to notify the store of the address, name, ID, password and the like. This has the advantage that the orderer can use the system without worrying about leakage of personal information.

In addition to providing products and services, this system can also be used as a seat reservation system for stores. In this case, for example, the menu of FIG. 4 includes the category of "seat reservation", and when it is tapped, a screen for selecting a desired seat is displayed on the screen of FIG. Further, the seat reservation status may be managed by the database 105. The user may be allowed to input the date and time of use before the screen of FIG. 5 is displayed, and only the seats that can be reserved may be displayed on the screen of FIG. In addition, when a doctor makes a reservation for a hospital, this system can be used in the same manner.

According to the ordering system configured as described above, the side that provides the goods / services can participate in the commercial transaction via the Internet by using the existing environment (facsimile receiver, etc.). In addition, the side that provides products and services does not need to use the Internet malls of other companies, and can participate in commercial transactions via the Internet from an independent standpoint. Furthermore, it is presumed that the orderer who installs the application program of the store on the mobile terminal is interested in the store or likes the store. Since it is possible to provide a special service only to such an orderer, it is possible to provide marketing and promotion tailored to the customer base.

The server 101 may be a physical server, but instead, a virtualized network environment including a virtualized server may be adopted. In a virtualized network environment, the number of servers, the configuration of each server, and the environment such as routers and load balancers can be flexibly changed, so the number of communication terminals participating in the system and the number of stores participating in the system It is possible to make a system that can flexibly respond to changes in.

The functions of the above ordering system are basically the function of displaying information on the ordering party terminal (communication terminal), the function of acquiring the information input to the ordering party terminal, the function of converting the information into facsimile data, and the facsimile data. It consists of a transmission function, a position acquisition function of the orderer terminal, an order management function according to the position, a management function of the past order history, and an information transmission function based on the order history. The system may be configured by executing all or a part of these functions on the ordering party terminal. Further, the system may be configured by executing all or a part thereof on a device (server or the like) other than the ordering party terminal connected to the network.

[Second Embodiment]

FIG. 10 is a diagram showing a configuration of an ordering system according to a second embodiment of the present invention.

The difference between the ordering system in the present embodiment and the system in FIG. 1 will be described with reference to the figure.

The ordering system in the present embodiment is configured so that each of a plurality of chain stores can accept orders. In addition, the headquarters of the chain stores are configured to manage each chain store. A chain store is a concept that indicates a unified collection of a plurality of stores and includes a chain store, a franchise, and the like. When we say a chain store, we may refer to this aggregate (chain store group), and one of them may be called a chain store (store).

Here, for convenience of explanation, it is assumed that only one chain store group (the headquarters of which the operating company is the company A) is conducting business using the ordering system of FIG. Chain store groups of other co-workers can also do business using the ordering system of FIG. 10, and stores that are not chain stores can also do business using the ordering system of FIG.

To place an order with a store, the system may create facsimile transmission data and use facsimile communication (transmission), or the system can display data that can be displayed on the store's PC (personal computer), tablet, smartphone, or other terminal. (Data that can be displayed by a WEB browser or application program such as HTML data, XML data, and text data) may be created and performed by communication (transmission) using an Internet line.

The application of the present invention is not limited to ordering from a chain store, and the present invention may be applied to an order from a normal store that does not constitute a chain store.

Here, the PC in the chain store headquarters, which is the operating company, is called the chain store headquarters PC201, and the PCs installed in each of the multiple stores (stores A, B, C, ...) Of the chain stores managed by the headquarters. Is called a chain store store PC203A, 203B, 203C, .... Each PC is connected to the Internet.

The system user (the person who places the order and the orderer) who uses this ordering system provides the communication terminals (smartphones, etc.) 109A, 109B, 109C, 109D, etc. owned by him / her with the chain store headquarters of company A. Install the ordering application program. The application program is registered in the application server 117, and can be downloaded and installed in communication terminals (smartphones and the like) 109A, 109B, 109C, 109D, ....

This application is a unique application (dedicated application) customized for the chain store group. You can place an order from this application only to any store that belongs to the chain store group. It is not possible to place an order from another store that does not belong to the chain store group from this application.

If another chain store group participates in the ordering system, a unique application (dedicated application) customized for that chain store group is created and registered in the application server 117.

Since the PC, smartphone, tablet, smart watch, etc. exemplified as the communication terminal are the same in that they are computer devices, any of them may be used on the system.

FIG. 11 is a diagram showing a top screen after the ordering application program of the ordering system is started in the portable communication terminal of the system user in which the ordering application program of the ordering system is installed.

Here, the ordering application program of the ordering system will be described as being an application program dedicated to a chain store group having store A, store B, store C, and the like. From this application program, you can place orders with stores A, B, C, etc. that are members of that chain store group, but you can also place orders with other chain store groups or competing companies. It is configured so that it cannot be done.

The store displayed on this top screen (My Page) can be selected and registered by the user. Here, only stores A and B are registered, and store C is not registered (a state in which only stores A and B are displayed). By registering the stores that the user frequently uses, it is possible to quickly place an order to the store that is frequently used.

When either store A or B is tapped on the screen of FIG. 11, the top screen of that store is displayed, and a screen similar to the screen shown in FIGS. 4 to 8 is displayed at that store. It is possible to specify the ordered product, specify the desired date and time of receipt, acquire the telephone number unique to the communication terminal, and send the order information to the store.

It is desirable that the telephone number unique to the communication terminal cannot be rewritten by the user. This is because the telephone number is used as a substitute for the ID given to one user.

The ordering information may be transmitted to the store by facsimile communication, or may be transmitted to a terminal device such as a PC of the store using an internet line.

The store operator distributes a leaflet with a QR code printed as an advertisement (may include bargain information, etc.) in order to have his store registered in the app, or distributes the QR code on the store's WEB page. Post.

FIG. 12 is a diagram showing a store management screen (store QR code display screen) displayed on PC203A of store A of a chain store.

The person in charge of the store A accesses the WEB server 103 via the PC 203A to display the screen of FIG. 12 on the screen of the PC 203A. The person in charge of the store A copies the displayed QR code or downloads it as an image, and uses it for advertisement or posting on the WEB page.

The information included in the QR code of FIG. 12 is as follows.

(1) IP address to the WEB site for downloading the ordering application program of the ordering system (including the case where the IP address is specified by the URL information. In this specification, the URL information and the IP address have the same concept. Is.)

(2) Information for identifying store A

When the user launches the QR code reading application on his / her communication terminal and reads the QR code shown in FIG. 12 in the advertisement or WEB page, the download page of the application corresponding to the OS (Operating System) of the communication terminal is read. Is displayed on the screen of the communication terminal. On this screen, the user can download the application program of the ordering system corresponding to the OS of the communication terminal.

This is to include the URL information of multiple download pages corresponding to multiple OSs in the QR code, and to access the URL of the download page of the application corresponding to the OS of the communication terminal in the QR code reading application. Alternatively, include the URL information of one download page in the QR code, open the download page in the QR code reading application, and determine the OS of the accessing terminal in the download page. Then, you may redirect to the download page of the application program of the ordering system corresponding to the OS.

That is, when the QR code of FIG. 12 is read by the QR code reading application installed in the communication terminal, the download page of the application program of the ordering system corresponding to the OS is displayed on the communication terminal. On that page, the user can download the application program of the ordering system corresponding to the OS of the communication terminal.

On the other hand, the user opens the application program of the ordering system already installed on his / her communication terminal, taps the "QR read" button there, and reads the QR code of FIG. 12 posted in the advertisement or the WEB page. The operation when it is read will be described.

In this case, the application program of the ordering system reads the information for specifying the store A included in the QR code, and registers the store in the My Page of FIG. Before registration, a confirmation message such as "Do you want to register store A?" May be displayed to accept YES / NO input from the user.

In addition to using the QR code, store registration may be performed by displaying a list of stores in the application program of the ordering system and selecting from the user. Further, the registration of the store may be performed by inputting the telephone number of the store in the application program of the ordering system.

In the ordering system of the present embodiment, personal authentication is performed by the telephone number of the communication terminal of the individual user (orderer) regardless of the authentication ID and password.

That is, in the database 105, by associating the telephone number of the communication terminal of the user (orderer) with the information of the store registered by the user and the order history, the past order to the user can be obtained. It is supposed to be managed.

In order to protect personal information, it is desirable not to register at least a part or all of the user's address, name, age, ID, and password in the database 105.

Further, for a malicious user who has placed an order but does not come to pick up the product, the telephone number may be registered in the database 105 as a blacklist. Orders from users with blacklisted phone numbers may not be accepted, or the app may not be able to start on the terminal of the user with blacklisted phone numbers.

Furthermore, if it is store A that has suffered damage such as not coming to pick up the product even though the order was placed, register the user's phone number and store A information in the blacklist. May be good. On the user's communication terminal, the store A may not be displayed on the top screen (My Page). Only the store A linked to the blacklist and registered is refused the order, and the other stores not linked to the blacklist and registered accept the order.

Further, depending on the store, the user's telephone number may be registered in the database 105 as a white list. This is a case where an order is accepted only from a user (orderer, for example, a specific trader, etc.) registered in the database 105 as a white list.

Also, when the user uses the system for the first time, a message including the authentication number etc. is sent to the user's phone number by SMS (Short Mail Delivery Service), and the same number as the authentication number is entered from the user registration screen. Only occasionally may the user be allowed to use the system. Only the telephone numbers that are actually used are registered in the system, and the registration of users who use telephone numbers that cannot be reached in the system is prohibited.

FIG. 13 is a diagram showing a waiting time management screen displayed on PC203A of the store A of the chain store.

This is a screen for changing the waiting time display to the customer according to the degree of congestion of the store. Here, a state in which a waiting time of "60 minutes" is set is shown. That is, it notifies the customer that the goods and services cannot be provided for 60 minutes even if the order is received.

At this time, on the user's communication terminal, the top screen (My Page) displays that the waiting time at the store A is 60 minutes. The customer sees this and understands how crowded the store A is, and places an order after understanding the waiting time, or places an order at another store if it is available.

Instead of displaying on the top screen (My Page) that the waiting time at store A is 60 minutes, tap store A from the top screen and wait at store A when moving to the page of store A. May indicate that is 60 minutes.

Further, when the waiting time is set, it may not be possible to specify the time within the waiting time at the desired receiving date and time in FIG. For example, if the current time is 10:00 and the waiting time is 45 minutes, the time from 10:00 to 10:45 cannot be selected as the desired pick-up date and time. This prevents the time when the product cannot be delivered from being set as the desired date and time of receipt.

If the waiting time is "0 minutes" on the screen of FIG. 13, it means that the waiting time has not occurred. At this time, the user's communication terminal may display "waiting time 0 minutes" or may not display the waiting time.

When it is necessary to set / change the waiting time at a store, it can be said that the store is busy. Therefore, it is desirable to be able to set / change the waiting time with as simple an operation as possible.

Therefore, the store staff can simply tap (or click) the "<" button next to the number "60 minutes" in FIG. 13 to set a preset unit time (for example, 15 minutes) from "60 minutes". The device is configured to be decremented (waiting time is "45 minutes").

In addition, the store staff can simply tap (or click) the ">" button next to the number "60 minutes" in FIG. 13 to set a preset unit time (for example, 15 minutes) from "60 minutes". Is configured to be incremented (waiting time is "75 minutes" (or "1 hour 15 minutes" is displayed)).

This unit time can be changed on the management screen, for example, 1 minute, 3 minutes, 5 minutes, 10 minutes, 15 minutes, 20 minutes, 30 minutes, 45 minutes, 1 hour, etc. can be selected as the unit time. You may accept it, or you may be able to enter any time from the keyboard.

FIG. 14 is a diagram showing a screen when "15 minutes" is selected as the unit time and ">" is pressed on the screen of FIG. 13.

Here, "60 minutes" in FIG. 13 is incremented by a unit time (15 minutes), and the waiting time is changed to "75 minutes". The waiting time at store A displayed on the top screen (My Page) on the user's communication terminal is also changed to 75 minutes.

In addition, on the screens of FIGS. 13 and 14, "display outside business hours" can also be input. This input character string is also displayed in association with the store on the user's communication terminal. As a result, the user can know the business hours, opening hours, closing hours, etc. of the store.

Further, on the screens of FIGS. 13 and 14, "emergency response" can also be input. This is a setting for checking the check box and inputting a message to convey to the user when temporarily stopping the acceptance of orders due to a natural disaster or the like. This input character string is also displayed in association with the store on the user's communication terminal. Also, if the "Emergency Response" checkbox is checked, the application will not be able to place orders at that store. This makes it possible to stop an emergency order.

In the above embodiment, the QR code is described as a specific example of the two-dimensional bar code, but other types of bar codes may be used (any code can be used as long as it can be read by a terminal). May be used).

In the above embodiment, the store employee can set the waiting time at the store by using the setting unit (for example, the screen shown in FIG. 13 is displayed). The waiting time at the store can be increased by a predetermined time by the operation of (for example, one click of a screen or a button). In addition, the waiting time at the store can be reduced by a predetermined time by one operation of the employee of the store.

This makes it possible to set the waiting time without bothering the employees even when the store is busy. The waiting time setting unit of FIG. 13 may be constantly displayed on the top screen of the PC of the store so that the employee can immediately set it according to the busy situation of the store.

Further, the ordering application program installed on the portable communication terminal of the system user is configured so that the order cannot be placed for the goods and services provided by other competitors (competitors). Alternatively, it is configured so that orders cannot be placed for products and services provided by other chain store groups.

Even if you list your own store on a store introduction site provided by a platformer, the stores of other competitors are also posted on that site, so it is expected that customers will flow to other competitors. In this embodiment, the above configuration prevents it.

In other words, we provide an ordering system that allows the side that provides products and services to participate in commercial transactions via the Internet using the existing environment, and the side that provides products and services can participate in commercial transactions via the Internet from an independent standpoint. It has the effect of being able to.

In addition, data that can be transmitted is created based on the input related to the order entered by the customer (orderer) in the system and sent to the store, but the data that can be transmitted may be facsimile data. , HTML data, XML data, text data, and other data that can be displayed by a WEB browser or application program.

Further, the chain store may be installed not with a PC but with a smartphone or a tablet terminal. Further, a smartphone or a tablet terminal may be placed in the kitchen together with the PC. The facsimile receiver and transmitter of the system may be replaced with a PC, a smartphone or a tablet terminal, and an order may be accepted by the PC, the smartphone or the tablet terminal. It may be equipped with a light or buzzer that informs the employee that an order has been placed. A voice may be output from the speaker to inform that the order has been placed.

[Third Embodiment]

The hardware configuration of the ordering system according to the third embodiment of the present invention is substantially the same as the above-mentioned system. Hereinafter, the difference between the ordering system in the third embodiment and the above-mentioned system will be described.

The application program of the ordering system according to the third embodiment functions as an application program that can register only the user's favorite stores and place an order only to the stores registered as favorites.

For example, by tapping the heart symbol icon shown on the screen of FIG. 3, the application program of the ordering system according to the third embodiment is started.

FIG. 15 shows a favorite registered store display screen (My Page) displayed on a portable communication terminal of a system user in which the application program of the ordering system according to the third embodiment of the present invention is installed. It is a figure.

The user registers the store that he / she likes and wants to use in the application program. Registration is performed, for example, by one or more of the following methods.

(1) A method of scanning a QR code printed on a paper advertisement (flyer) distributed by the store or a QR code of the store described on a WEB page with a camera or scanner of a communication terminal.

(2) How to do it by tapping the store on the map displayed on the screen of the communication terminal

(3) How to do it by entering the code written on the store's WEB page or paper advertisement

(4) How to do it by clicking the link or button on the WEB page of the store

(5) A method of accepting input such as store name, location, and ID that identifies the store.

(6) How to do by accepting the input of the store's phone number

The registered store is displayed as a banner image or a character string so that it can be selected on the screen of FIG. In the example of FIG. 15, it is shown that the system user has registered the store A and the store B as favorite stores. When the display portion of the store A (or the store B) is tapped, the display of the display shifts to the ordering top screen (the screen illustrated in FIG. 4) of the store A (or the store B). From here, the user can place an order as described with reference to FIGS. 4 to 8.

On the screen of FIG. 15, a banner may be displayed, and the program of the terminal may be configured so that the corresponding HTML file is downloaded when the banner is clicked, or a link character string to the HTML file is displayed. You may do it.

Also, when clicked, the corresponding HTML file is not downloaded, but the associated phone application, message sending application, or e-mail software is activated, and the associated phone number (of your favorite store) is activated. A phone number) may be called, or a message (such as an ordering or reservation message) may be sent to the associated party (favorite store).

A banner with a link, a character string with a link, a banner or a character string with a telephone number or a message destination may be mixed and displayed on the screen of FIG. That is, the screen of FIG. 15 displays information about a store that matches the taste of the user, and information for contacting the store is registered in association with the displayed content.

In conventional store search sites, store search applications, and other platform-like systems, even if a business operator registers his or her own store, the stores of other companies in the same industry are displayed as advertisements. This could lead to customers being leaked to other stores and unfair competition. In addition, there were problems with arbitrary word-of-mouth and store evaluation operations by platformers.

In the present embodiment, the application program installed on the portable communication terminal of the system user does not display the information of the store other than the store registered by the user, and the store other than the registered store does not display the information. It is configured so that orders cannot be placed for the products and services provided.

It is extremely important for the store to increase the number of regular customers (repeaters), and it is preferable for customers to use the store of their choice rather than being distracted by advertising. According to the application program in this embodiment, since the information of the store other than the store registered by the user is not displayed, the store side can prevent the regular customers from flowing to other stores, and the customer side is himself / herself. Stores that are not your favorite will not be displayed by advertising, and the convenience and soundness of the system will be ensured.

In addition, by configuring the system so that the sales contract for take-out of products is mediated by contacting the store through the application program, the store can increase sales regardless of the number of seats, the number of rotations, and the time. can.

At a minimum, it is desirable to register only the telephone number as customer information. By registering a phone number and notifying the store, it is possible to reduce unauthorized cancellation after ordering, and the store uses the customer's phone number to push notifications such as product arrival information. Because it is possible to send, it is possible to secure communication between the customer and the store. The push notification may be based on text information displayed on the terminal, may be an image or an animation, or may be based on voice information. The information included in the push notification may be store news, coupon information, discount information, waiting time information, and the like.

Push notifications should only be sent from stores that are registered as favorites.

In addition, it is desirable to notify the store of the number of registered favorites. In addition, it is desirable to announce the number when the number of registrants increases or decreases. You may accept a message from a favorite registrant and send it to the store. As a result, the store manager can know the response and effect of the store management method and the campaign by the number of registered favorites and a message, and can be used as a management guideline.

By statistically processing the order information, it is possible to manage and grasp the sales of each customer and the overall sales via the system at the store. In addition, it is possible to manage and grasp the days of the week, the date and time, the time zone, etc. where there are many orders.

As described above, according to the present embodiment, it is possible to build a communication and a relationship of trust between the customer and the store, which was difficult with the conventional platform type system.

The application program does not display information on stores other than the chain store group to which the registered store belongs, and orders products and services provided by stores other than the chain store group to which the registered store belongs. May be configured so that This means that a store belonging to a chain store to which a favorite store belongs is treated as a user's favorite store.

FIG. 16 is a diagram showing the contents of a database that associates a system user ID (user ID), a telephone number, and a store ID of a store registered in My Page in the third embodiment of the present invention.

As shown in FIG. 16, in association with the user ID, the telephone number of the user and the store ID of the store registered in My Page (instead of this, the telephone number for identifying the store, the WEB page address, etc.) May be) and is recorded.

FIG. 17 is a diagram showing the contents of a database for associating a store ID with the information in the third embodiment of the present invention.

As shown in FIG. 17, the WEB content of the store and the ordering information of the store are managed in association with the store ID (instead of this, a telephone number for identifying the store, a WEB page address, etc.). The ID (or resource URL, etc.) of the database to be used is registered.

The information of FIGS. 16 and 17 is stored in, for example, the database 101. By using the information of FIGS. 16 and 17, the store can be registered as a favorite on the user's mobile terminal, and the store registered as a favorite can be displayed. In addition, the user can contact the favorite store by HTML page, telephone, messenger software, or e-mail.

In addition, by using the information shown in FIGS. 16 and 17, the store can accept orders from repeaters who have registered their stores as favorites and customers who are likely to be repeaters, and sales, order information, and the entire system for each customer. It is possible to manage order information, sales, etc. In addition, the telephone number (which may be other information that can identify the customer) can be used to send a push notification to the customer so that both parties can communicate with each other.

It should be noted that the plurality of embodiments described above, and some of them, can be implemented in combination with each other.

The embodiments and variations described above should be considered exemplary and not restrictive in all respects. The scope of the present invention is shown by the scope of claims rather than the above description, and is intended to include all modifications within the meaning and scope equivalent to the scope of claims.

101 Operation / Management Server 103 WEB Server 105 Database 107 Administrator PC
109A-109D Communication terminal 111 Facsimile server 113 Facsimile network 115A-115C Facsimile receiver 117 Application server 201 Chain store headquarters PC
203A, 203B, ... PC of each chain store
I Store A dedicated ordering application program icon

Claims (4)

An ordering system in which a user places an order for at least one of the products and services that a store can provide.
Application programs installed on system users' portable communication terminals,
A registration means for registering a store that can place an order from the communication terminal on the portable communication terminal of the system user based on the operation of the system user.
A transmission program that transmits content for at least one of the products and services that can be provided by the store registered in the communication terminal in accordance with a request from the application program of the communication terminal.
A reception means that accepts input related to an order from the content form on the communication terminal, and
It is provided with a transmission means that creates data that can be transmitted based on the input regarding the order received by the reception means and transmits it to the registered store.
The application program installed on the portable communication terminal of the system user does not display information on stores other than the registered stores, and products and services provided by stores other than the registered stores. Stores that are configured so that orders cannot be placed for, or that do not display information on stores other than the chain store group to which the registered store belongs, and stores other than the chain store group to which the registered store belongs. An ordering system that prevents you from placing orders for the products and services provided by. A notification means that enables push notifications to be sent from a store registered based on the operation of the system user to the portable communication terminal of the system user, and push notifications from other stores cannot be sent. The ordering system according to claim 1, further provided. The communication terminal is a smartphone in which a telephone number unique to the communication terminal is recorded.
The ordering system according to claim 1 or 2, wherein the transmission means acquires the telephone number from the smartphone and includes the information in the transmittable data. A notification means that enables push notifications to be sent from a store registered based on the operation of the system user to the portable communication terminal of the system user, and push notifications from other stores cannot be sent. The ordering system according to any one of claims 1 to 3, further provided.

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