JP2019067165A - Reservation system - Google Patents

Abstract

To provide a highly convenient reservation system for users.SOLUTION: A reservation system includes an SNS server for providing social network services, and a reservation server capable of accepting, on condition that personal authentication is succeeded, a reservation from a prior registered customer via an internet network. The reservation server accepts, on condition that SNS identification information transmitted from the SNS server is stored in an SNS identification information database when an SNS user sends a prescribed message about the reservation, the reservation without executing a prescribed authentication to authenticate the customer.SELECTED DRAWING: Figure 8

Description

  The present invention relates to a reservation system.

  Conventionally, as a reservation system for reserving a hotel or the like, there is one which makes a reservation by accessing a reservation site from a portable terminal connectable to the Internet (for example, see Patent Documents 1 and 2).

JP, 2006-260326, A JP, 2011-108026, A

  BACKGROUND ART In recent years, with the spread of high-performance mobile terminals, users of social networking services in which holders of mobile terminals can exchange messages with each other are rapidly increasing. For this reason, using these social networking services, the owner of the portable terminal is notified directly and individually of the reservation target facilities to be reserved and the reservation target objects. There is.

  However, even if the information about the reservation target facility or the reservation target object is provided using the social networking service, the reservation target facility or the reservation target object when the holder of the portable terminal actually makes a reservation. In order to make a reservation, it is necessary to access the individual reservation site of the above, and in order to make a selection or to make a reservation again on the reservation site, it is necessary to log in etc. There is a problem that the user has to operate the system and the user lacks convenience.

  The present invention has been made in view of such problems, and it is an object of the present invention to provide a reservation system which is highly convenient for the user.

In order to solve the above problems, a reservation system according to claim 1 of the present invention is
A reservation system for a user who has registered for use in a social network service capable of sending and receiving messages to and from different users, making a reservation,
An SNS server for providing the social network service;
A reservation server capable of receiving a reservation on the condition that the customer has been authenticated as the principal via the Internet from the customer who has registered the customer information in advance;
Including
The SNS server and the reservation server are connected via a network.
The reservation server is
It has an SNS identification information database that can store SNS identification information uniquely assigned in the social network service to a customer who has registered customer information, which is identification information used for sending and receiving messages in the SNS server ,
The customer is the person on condition that the SNS identification information transmitted from the SNS server is stored in the SNS identification information database when the user of the social network service transmits a predetermined message regarding reservation. It is characterized by accepting a reservation without performing a predetermined authentication of the event.
According to this feature, the user who makes a reservation using the social network service does not need to perform predetermined authentication of the customer's identity each time he makes a reservation, and the convenience of the user at the time of the reservation can be increased. It can be improved.

A reservation system according to claim 2 of the present invention is the reservation system according to claim 1, wherein
The SNS server is a special message screen on which a different menu related to a reservation can be selected and operated as a screen for displaying a message for the user to whom the SNS identification information stored in the SNS identification information database is added. It is characterized by sending.
According to this feature, in the message screen on which the message is displayed, the operation relating to the reservation can be easily performed.

A reservation system according to claim 3 of the present invention is the reservation system according to claim 1 or 2, wherein
The SNS server determines whether the SNS identification information of the user who sends and receives messages to and from the operator who operates the reservation server is stored in the SNS identification information database, and the SNS identification information is the SNS identification information database. When it is stored in the SNS, while sending and receiving a message regarding reservation, when the SNS identification information is not stored in the SNS identification information database, a message for guiding the storage of the SNS identification information in the SNS identification information database It is characterized by sending.
According to this feature, storage of the SNS identification information in the SNS identification information database can be promoted.

A reservation system according to claim 4 of the present invention is the reservation system according to any one of claims 1 to 3, wherein
The SNS server, on the condition that the SNS identification information is stored in the SNS identification information database, the special information provided only to the customer to the terminal of the user attached to the SNS identification information, It is characterized in that it is acquired from the reservation server and transmitted.
According to this feature, storage of the SNS identification information in the SNS identification information database can be promoted.

A reservation system according to claim 5 of the present invention is the reservation system according to any one of claims 1 to 4,
The reservation server includes determination means for determining whether the reservation is an SNS reservation accompanied by transmission and reception of a message via the SNS server when the reservation is completed,
If the determination means determines that the SNS reservation is not made, an e-mail of reservation completion is sent to the customer who made the reservation, while a message of the reservation completion via the SNS server is not sent,
If it is determined in the determination means that the SNS reservation is made, sending a reservation completion message via the SNS server while not transmitting a reservation completion e-mail to the customer who has made the reservation It is characterized.
According to this feature, a user who has made a reservation accompanied by sending and receiving a message via the SNS server can confirm that the reservation has been completed in the message, and it is easy for the user to recognize that the reservation has been completed. Become.

  The present invention may have only the invention specific matters described in the claims of the present invention, and has the configuration other than the invention specific matters together with the invention specific matters described in the claims of the present invention. It may be one.

It is a figure showing an example of composition of a reservation system in an example. It is a figure explaining the example of composition of the database (DB) of the hotel reservation server which constitutes a reservation system. (A) is a figure which shows the structural example of the customer management database (DB) in a hotel reservation server, (b) is a figure which shows the structural example of SNS cooperation database (DB) in a hotel reservation server, (c Is a diagram showing a configuration example of a hotel information database (DB) in a hotel reservation server, and (d) is a diagram showing a configuration example of a reservation management database (DB) in a hotel reservation server. It is a figure which shows an example of the hotel reservation page (web page) delivered when directly accessing a hotel reservation server. It is explanatory drawing explaining the flow of the reservation at the time of having accessed the hotel reservation server directly. (A) is a figure which shows the function structure of the SNS application performed in a portable terminal, (b) is a figure which shows the example of a display when a SNS application is performed in a portable terminal. It is a figure which shows the flow at the time of adding the management company of a hotel reservation as a friend, and the example of a display screen in a portable terminal in the portable terminal in which the SNS application is performed. It is an explanatory view explaining exchange of information with each server which constitutes a reservation system at the time of cooperation, and a personal digital assistant. (A) is a figure which shows the display example before cooperation in the portable terminal in which the SNS application is performed, (b) is a figure which shows the display example after cooperation. It is an explanatory view explaining exchange of information with each server and personal digital assistant which constitute a reservation system at the time of secret plan distribution. It is an explanatory view explaining exchange of information with each server which constitutes a reservation system at the time of reservation completion, and a personal digital assistant.

  A mode for carrying out a reservation system according to the present invention will be described below based on an embodiment.

  The reservation system according to the embodiment will be described below with reference to FIGS. 1 to 11.

  FIG. 1 is a diagram for explaining the system configuration of the reservation system of this embodiment. As shown in FIG. 1, the reservation system is directly operated by a management company operating a hotel reservation site by accessing the portable terminal MP possessed by the user of the reservation system and the portable terminal MP via the Internet network. By executing a hotel reservation server SV1 for enabling a user who holds the portable terminal MP to make a reservation for a hotel, which is affiliated accommodation facilities, and an SNS application installed in the portable terminal MP, The mobile terminal of the user in the social networking service (SNS) for providing a social networking service (SNS) in which users carrying the portable terminal MP can exchange messages etc., and the social networking service (SNS) For SNS dialogues to exchange messages between MP and operating company And I server SV3, are mainly composed of.

  The hotel reservation server SV1 and the SNS server SV2 are connected to the Internet network, and the portable terminal MP can access the hotel reservation server SV1 and the SNS server SV2 via the Internet network.

  In the present embodiment, in order to enhance security, a mode in which the hotel reservation server SV1 and the SNS server SV2 are directly connected is illustrated in FIG. 1, but the present invention is not limited to this. The hotel reservation server SV1 and the SNS server SV2 may be connected in another connection form such as connection via an internet network such as connection with a virtual private network (VPN).

  Similarly, although the SNS dialogue AI server SV3 is illustrated as being directly connected to the SNS server SV2, the present invention is not limited to this, and as will be described later, such as VPN connection, etc. It may be appropriately selected according to the place where the SNS dialogue AI server SV3 is provided.

  The mobile terminal MP has the connection function of the Internet network and is excellent in the processing ability capable of executing the SNS application, and can be carried by the user, for example, a smartphone having a mobile telephone communication function, a mobile phone It may be a tablet terminal that does not have a telephone communication function. However, it is preferable that the portable terminal MP be carried by the user like the smartphone or the tablet terminal from the viewpoint of increasing the use opportunity of the reservation system, but the present invention is limited to this Data communication function that allows the user to use the SNS application provided by the SNS operating company and that can access the hotel reservation server SV1 or SNS server SV2 via the Internet network. What is necessary is just to have a display function.

  The SNS server SV2 is managed by an SNS operating company providing a social networking service (SNS), and from a plurality of servers connected to the Internet network so as to be able to provide the social networking service (SNS) of the SNS operating company Configured As a specific social networking service (SNS), as shown in FIG. 6 (b), the users of the portable terminal MP can send and receive messages and photos individually, and the number of users There are many users who have installed SNS applications provided by SNS operating companies, for example, LINE (LINE Inc.), which is a social networking service (SNS) provided by LINE Inc. A trademark is preferred from the viewpoint of increasing the use opportunity of the reservation system of the present invention, but it may be a social networking service (SNS) other than the LINE.

  The SNS server SV2 is provided with an individual server or gateway (which may be either hardware or software) or the like for enabling a company or the like who is not an individual to use the social networking service (SNS). It may be.

  As shown in FIG. 6B, the SNS server SV2 selects a user (a plurality of users) with whom the message is to be exchanged, and the service capable of exchanging the message is installed in the portable terminal MP. It provides in conjunction with the SNS message sending and receiving function that the application has.

  Specifically, when the user (a plurality of possible users) who will exchange messages is selected, a message exchange screen (talk screen) as shown in FIG. 6 (B) is displayed, and the other party's message and its own message are displayed. By being displayed together with the transmission time display (time stamp), it is possible to exchange messages while confirming in chronological order what messages have been exchanged. As the image in FIG. 6 (b), an image (photograph) selected by the other party is displayed.

  Thus, the SNS application installed in the portable terminal MP has an SNS message transmission / reception function, and as shown in FIG. 6A, an SNS message transmitter / receiver selection function for selecting a partner to exchange messages with, a message It has various functions such as a two-dimensional code reading function to read a two-dimensional code to add a partner to exchange, an internal browser function to display a Web page, etc. SNS application and SNS server having these functions Social networking services (SNS) can be provided with SV2.

  The SNS dialogue AI server SV3 connected to the SNS server SV2 is a server managed by an operating company that operates a hotel reservation site, and the user of the mobile terminal MP and the operating company via the SNS server SV2 Server for automatically creating messages and the like regarding hotel reservations sent and received between the

  Therefore, the SNS dialogue AI server SV3 uses the same data as the data necessary for creating a message regarding hotel reservation, specifically, the same data as a hotel information database (DB) described later stored in the hotel reservation server SV1. At the same time, data of hotel information that can be reserved is stored, and an artificial intelligence (AI) program is also stored in an executable manner, and these artificial intelligence (AI) programs are executed in the SNS dialogue AI server SV3. Thus, a response message corresponding to a message transmitted from the portable terminal MP of the user through the SNS server SV2 is automatically generated by the artificial intelligence (AI).

  In the present embodiment, a mode in which the managing company operating the hotel reservation site manages the SNS dialogue AI server SV3 is exemplified. However, the present invention is not limited to this, for example, these SNS The dialog AI server SV3 may be constructed on an AI server managed by a company providing an artificial intelligence (AI) program.

  Further, although the present embodiment exemplifies a form in which the SNS dialogue AI server SV3 and the hotel reservation server SV1 are not connected, the present invention is not limited to this, and these SNS dialogue AI servers Connect the SV3 and the hotel reservation server SV1 and check artificial intelligence (AI) to change the hotel information in the hotel reservation server SV1, for example, change or end the plan, add a new plan, add a new hotel, etc. The artificial intelligence (AI) may automatically reflect these changes in data stored in the SNS interactive AI server SV3.

  The hotel reservation server SV1 is a server for configuring a hotel reservation site, and is managed by an operating company that operates the hotel reservation site. The hotel reservation server SV1 is, for example, a web server for distributing various web pages such as a hotel selection page, a top page on which a picture, a guide, a plan and the like of the selected hotel are displayed, a reservation completion e-mail Mail server for sending various e-mails such as acquired information e-mail, Application (APP) server for executing various processing related to reservation such as specifying a plan that can be reserved, a room that meets the date and conditions, and accepting a reservation (APP) server And a database (DB) server having various databases (DB) as shown in FIG. 3 and an API server for an interface function to cooperate with an external server such as SNS server SV2 etc. It is connected to the.

  As described above, the hotel reservation server SV1 has already made a reservation, as shown in FIG. 2, in addition to various Web pages that constitute the hotel reservation site, guidance information, photographs, and various data such as a hotel reservation application. Customer management database (DB) for managing personal information of customers who have implemented it, SNS linkage database (DB) for managing SNS user ID of customers who are performing account linkage with SNS, reservation is possible A plurality of databases, such as a hotel information database (DB) for managing information on each hotel, and a reservation management database (DB) for managing the received reservation, are stored. The SNS user ID is a social networking service (SNS) unique ID uniquely assigned to each user in order to identify the user in the social networking service (SNS) Accompanyingly sent and received.

  The customer management database (DB) has a configuration as shown in FIG. 3A, and the name, gender, age, and name received at the time of customer registration in correspondence with the customer ID given at the time of customer registration. Personal information such as a telephone number, an e-mail address, a password, and an address is registered, and personal information of each customer can be specified from the customer ID, the e-mail address and the telephone number.

  Further, as shown in FIG. 3B, in the SNS cooperation database (DB), the SNS user ID of the customer (user) is stored in association with the customer ID given in the hotel reservation site.

  Further, as shown in FIG. 3C, the hotel information database (DB) is associated with the hotel ID uniquely assigned to each of the reserveable hotels, and the name of the hotel, the telephone number, the corresponding area, Information such as a location is stored, and information about the hotel can be specified from the hotel ID and the like.

  Further, as shown in FIG. 3D, the reservation management database (DB) has a reservation No. assigned so as to be able to specify each of the completed reservations. Information related to the reservation such as the reserved hotel ID, the date of stay, the customer ID of the reservation person, the gender and number of the guests, the number of children, the plan number, etc. is stored. You can specify the contents of reservation from.

  Here, the flow of the hotel reservation in the hotel reservation server SV1 will be briefly described with reference to FIGS. 4 and 5. In the case where the hotel reservation server SV1 is directly accessed through the Internet, for example, FIG. The hotel reservation page (web page) as shown in is delivered. The page shown in FIG. 4 is an example of a page for a personal computer, not for a portable terminal, and when accessed from the portable terminal MP, a portable telephone (not shown) whose individual icon display etc. is made small. The terminal page is delivered.

  On the hotel reservation page (Web page), as shown in FIG. 4, each area is displayed for each area of “Hokkaido”, “Tohoku”, “Kanto”,. The icon of the hotel which can be reserved is displayed as selectable.

  By selecting a photo icon of a hotel for which a reservation is to be made from each hotel displayed as selectable, the top page of the selected hotel is delivered. In addition, an accommodation plan and the like are displayed on the hotel top page in a selectable manner along with a picture of the hotel.

When the desired accommodation plan is selected on these hotel top pages, the availability of the hotel is confirmed, and a date selection page including an availability status calendar that can identify the available dates etc is generated by the hotel reservation application Be delivered.

  In this availability status calendar, when a date for which accommodation is desired is selected from among dates on which reservations can be made, a reservation acceptance page for inputting accommodation contents such as the number of persons, gender, and age of the occupant is delivered. Then, when the accommodation content is input on the reservation acceptance page, the charge etc. is confirmed and the menu for reservation application is selected, the login page is distributed.

  The login page is provided with an email address and password (PW) input unit, and the user (customer) who has made a reservation in the past and registered as a customer enters the email address and password (PW) By entering in, the reservation is completed, and a reservation completion e-mail including the content of the reservation is sent to the e-mail address.

  In addition, the login page is provided with a menu of "new registration", and a user who has not made a reservation in the past and has not registered as a customer (a customer not registered) is By selecting a menu, a new registration acceptance page is delivered. Then, on the acceptance page of the new registration, enter the e-mail address and password (PW) together with the name, gender, age, telephone number, address, etc. and select the “Registration” menu, the user (customer) will be A customer ID is assigned, and the name, gender, age, telephone number, address, e-mail address, password (PW), etc. received on the acceptance page of new registration are associated with the customer management DB in association with the assigned customer ID. Added to At this time, there is a possibility that the e-mail address may not be correct, so a confirmation e-mail is sent to the input e-mail address, and registration with the customer management DB is made only when the confirmation by the transmitted confirmation e-mail is successful. It may be performed.

  Then, a reservation completion e-mail including the reservation content is sent to the e-mail address. The contents of these reservations are also transmitted to the reserved hotel.

  In this way, the hotel reservation server SV1 can make a hotel reservation, but the user using the SNS needs to make a reservation, for example, by individually accessing the hotel reservation server SV1, which is inconvenient. If it is possible to reserve a hotel while exchanging messages (interaction) in SNS, the convenience of the user can be further enhanced.

  Therefore, for example, a POP in which a two-dimensional bar code is printed for adding a management company operating a hotel reservation site to the "friends" who are the parties to exchange messages in guest rooms and the like of reserveable hotels. It arranges, the management company is registered as a "friend" to the user who is using the SNS application, and it enables it to be able to easily make a reservation of a hotel in an interactive manner.

  Specifically, the user of the portable terminal MP reads the two-dimensional code printed on the POP using the two-dimensional code reading function of the SNS application.

  Then, the management company is registered as a "friend". It should be noted that, as the friend name of the operating company, since the company name etc. is an unfamiliar name, it is preferable to assign a user-friendly name ("H164" in the drawing) as the friend's name.

  In this way, when the operating company is added to the "friend", as shown in FIG. 7, a greeting message is sent, and at the bottom of the screen, "hotel reservation", "reservation confirmation / change", "message confirmation" A message screen on which each of the menus “customer information change”, “map”, “new arrival information”, and “question” can be selected is transmitted from the SNS server SV2 and displayed. The greeting message is transmitted from the SNS dialogue AI server SV3 to the portable terminal MP via the SNS server SV2 and the Internet. However, the message screen is not transmitted by the SNS dialogue AI server SV3, and the SNS server SV2 specifies (determines) that the other party of the message is "H164" who is the operating company, and the SNS server SV2 Sends to the other mobile terminal MP. That is, after adding the operating company to the “friend”, the special message screen in which each menu can be selected and operated allows at least the SNS user ID of the user to be linked with the SNS cooperation database by account cooperation as described later. When it is registered in (DB), it is always transmitted to the portable terminal MP.

  Then, among the menus displayed below the message screen, for example, as shown in FIG. 7, when the menu of "Question" is selected (tap), the message "Question to Hotel" is displayed as the self message. A message is displayed as "Have a number, ask and ask! 1, Hokkaido 2, Tohoku ..." as a message of the operating company "H164" who is displayed and responds to the message. Then, for example, when “1” is input as a message, a message such as “Select a number and ask a question! 1. Sapporo ○ × hotel 2. Hotel Δ △ Sapporo ···” is displayed. These messages are automatically generated and transmitted based on reservable hotel information stored in the SNS dialogue AI server SV3 by an artificial intelligence (AI) program installed in the SNS dialogue AI server SV3. .

  That is, by displaying the response message corresponding to the number included in the message transmitted from the portable terminal MP, the information of the hotel which can be reserved is transmitted. However, in the case of a user who has not executed account linkage described later, even if a hotel is selected as the information of these hotels, useful information such as the secret plan of the hotel is not distributed.

  In addition, when the menu of "map" in the message screen is selected, the map page on which the position of the specified hotel is displayed is displayed.

  In addition, when the menu of “new arrival information” on the message screen is selected, information such as a new plan or a new campaign is transmitted and displayed.

  In addition, when the menu of hotel reservation is selected, in the case of the user who has already executed account linkage, the selection message of area, hotel, plan is sequentially displayed like the question and reservation is possible. The hotel will be shown.

  In addition, when the menu of reservation confirmation / change is selected, in the case of a user executing account linkage, the Web page of reservation confirmation / change transmitted from the hotel reservation server SV1 is displayed by the internal browser In the reservation confirmation / change web page, the reservation can be confirmed or changed without logging in again. That is, when the menu for reservation confirmation / change is selected, as described later, the SNS user ID attached to the message indicates whether the user is performing account linkage or not, the SNS cooperation database It is determined whether or not it is registered in (DB), and a reservation confirmation / change Web page is transmitted on condition that the user is performing account linkage. At this time, when it is determined that the user is performing account linkage, a migration confirmation message including the URL of the reservation confirmation / change web page is transmitted and displayed on the message screen, and the migration confirmation message By distributing the web page of reservation confirmation / change according to the request to be transmitted by selecting the URL in the above, erroneous distribution may be prevented. However, since the URL of the reservation confirmation / change web page is displayed as a message, it is preferable to be a one-time URL.

  If the customer information change menu is selected and the user is executing account linkage, the internal browser displays the customer information change web page transmitted from the hotel reservation server SV1. In the customer information change web page, the registered information can be changed without logging in again. That is, when the menu for changing customer information is selected, as described later, the SNS user ID attached to the message indicates whether the user is executing a account cooperation or not, the SNS cooperation database ( It is judged whether or not it is registered in DB), and the Web page of the customer information change is sent on condition that the user is executing account linkage. At this time, when it is determined that the user is executing account linkage, a migration confirmation message including the URL of the customer information change Web page is transmitted and displayed on the message screen, and the migration confirmation message is displayed. By distributing the Web page of reservation confirmation / change according to the request transmitted by selecting the URL, it may be possible to prevent misdelivery. However, since the URL of the reservation confirmation / change web page is displayed as a message, it is preferable to be a one-time URL.

  Among the menus displayed below the message screen displayed on the display screen of the portable terminal MP by adding the operating company to the “friend” as described above, “hotel reservation”, “reservation confirmation / change”, When the "customer information change" menu (reservation related operation menu) is selected, as shown in FIG. 8, account coordination is performed to improve the convenience of the user who makes a reservation using SNS. Ru.

  Here, the flow of account cooperation will be described using FIG. 8. When one of the reservation related operation menu is operated on the portable terminal MP, the SNS server SV2 determines whether the operation is the reservation related operation or not Determine In addition, as these determinations, in the present embodiment, when the menu of “hotel reservation”, “reservation confirmation / change”, and “customer information change” is operated, the operation (as a message from the portable terminal MP) The same message as the menu that has been tapped, for example, when the menu of "hotel reservation" is operated (taped), the message of "hotel reservation" is transmitted, so the message transmitted from the portable terminal MP is , “Hotel reservation”, “Reservation confirmation / change”, or “Customer information change” may be determined based on whether or not they completely match. In this case, the message created by the user sent from the mobile terminal MP may also include the words “hotel reservation”, “reservation confirmation / change”, and “customer information change”. It is preferable to determine a perfect match so as not to erroneously determine that it is a reservation-related operation.

  In addition, when the menu of "Hotel reservation", "Reservation confirmation / change", and "Customer information change" is operated, a message is usually sent with a special tag such as a letter example not used in the message. By doing so, it may be possible to accurately and easily determine that it is a reservation related operation. In this case, only a special tag may be transmitted. However, if only a special tag is transmitted, the user can not confirm what operation has been performed on the message screen. When a special tag is used, by adding a special tag to the message corresponding to the operated (taped) menu, it is possible to confirm what operation the user has performed on the message screen. It is hopeful to do so.

  Further, although the present embodiment exemplifies a mode in which the SNS server SV2 executes the determination as to whether or not the operation is a reservation related operation, the present invention is not limited to this, and these determinations are carried The SNS application may be executed in the terminal MP, or when the SNS dialogue AI server SV3 is connected to the hotel reservation server SV1, the SNS dialogue AI server SV3 may make a determination. .

  When it is determined that the operation is not a reservation-related operation in the determination as to whether or not the operation is a reservation-related operation, that is, the operation (tap) of the menu of “map”, “arrival information”, and “question” By transmitting a message accompanied by the SNS user ID to the SNS dialogue AI server SV3, a response message corresponding to the message is generated in the SNS dialogue AI server SV3.

  On the other hand, when it is determined that the operation is a reservation related operation, a determination request including the SNS user ID attached to the message is transmitted to the hotel reservation server SV1 (specifically, an external API dedicated to SNS). .

  Thus, when the determination request is received from the SNS server SV2, the hotel reservation server SV1 (external API) receives the SNS user ID included in the received determination request as the SNS cooperation database (DB) shown in FIG. 3 (b). It is determined whether or not it is stored in, and the determination result is returned.

  In response to this reply, the SNS server SV2 determines whether the determination result is the determination result of the presence of registration. Then, in the case of the determination result of the presence of registration, that is, when the user is a user who has already performed account linkage, the message is transmitted to the SNS dialogue AI server SV3. As a result, in the case of the transmitted message, for example, a message of "hotel reservation", a message is generated, which is a response message corresponding to the "hotel reservation" and asks which area to make a reservation. Ru.

  On the other hand, in the case of the determination result of no registration, that is, in the case where the user has not yet executed account cooperation or is a user who has not also performed customer registration, customer registration and account cooperation A registration request message including the URL of the selected page is transmitted to the portable terminal MP. As a result, a registration request message including the URL of the selected page is displayed on the portable terminal MP (see FIG. 9 (a-2)).

  In the present embodiment, although the registration request message including the URL of the selected page is transmitted according to the determination result of no registration, the present invention is not limited to this, for example, customer registration or account A confirmation message for confirming the user's intention about linkage may be transmitted, and a registration request message including the URL of the selected page may be transmitted on the condition that the intention confirmation is obtained.

  Further, in the present embodiment, since the URL of the selected page is fixed, a registration request message including the URL of the selected page is stored in advance in the SNS server SV2 so that the SNS server SV2 can transmit. The present invention is not limited to this, and if the URL of the selected page is diverted, the same person can spoof and cooperate by stealing the mail address, so these selected pages are used as the hotel reservation server SV1. These URLs may be used as one-time URLs by generating them each time.

  When the user taps the URL of the selected page displayed in this manner, a request including the URL is transmitted to the hotel reservation server SV1, and in response to this, the selected page is distributed from the hotel reservation server SV1. .

  This selection page is provided with a selection menu of "new customer registration" and a selection menu of "cooperation", and an input unit for an e-mail address registered with a customer to correspond to the menu of "cooperation" Is provided.

  If the user is not yet registered as a customer, the user selects a selection menu of "new customer registration", a request for a new registration page is sent to the hotel reservation server SV1, and the new registration page is displayed. The customer can be registered by inputting personal information such as name, gender, age, telephone number, e-mail address, password, address and the like on the new registration page. In addition, when the customer is registered, the account cooperation is simultaneously executed by registering the SNS user ID of the user in the SNS cooperation database (DB) in association with the newly given customer ID. There is no need to do account coordination.

  On the other hand, if the user is a user who has already registered as a customer but does not execute account cooperation, the user inputs the mail address registered in the customer registration into the mail address input section, and then By selecting the selection menu “,” the input e-mail address is notified to the hotel reservation server SV1.

  In response to the notification, the hotel reservation server SV1 determines whether the notified e-mail address is registered in the customer management database (DB). If it is not registered, there may be a case where an input error or a different e-mail address used by oneself has been input, so the selected page is repeatedly delivered over a predetermined number of times. In addition, in FIG. 8, the portion of the repeated delivery is omitted for convenience of the paper.

  When the case where the registration is not performed is repeated a predetermined number of times, the hotel reservation server SV1 once again promotes the execution of the customer registration by distributing the guidance page of the new customer registration.

  On the other hand, if the notified e-mail address is registered in the customer management database (DB), that is, if the user is a customer who has executed a hotel reservation on the site in the past, from the SNS Customer ID stored in correspondence with the email address notified in the customer management database (DB) so that entering a name etc. is not required each time a reservation is made, resulting in inconvenience. Are identified, the customer ID and the SNS user ID are associated with each other, and additionally registered in the SNS cooperation database (DB).

  In addition, at this registration, it is confirmed that the portable terminal MP which has input the e-mail address is the same as the portable terminal MP of the user who transmits / receives the SNS message, that is, the input of the e-mail address is not a spoofing terminal. In order to do this, once you send the message "Can you cooperate? Are you sure? 1. Yes 2. No" and receive the "1" message, the SNS user ID attached to the message However, it is confirmed whether it is the same as the SNS user ID that first determined the presence or absence of registration, and only when the confirmation is obtained, the SNS cooperation database (DB is associated with the customer ID and the SNS user ID You may make it additionally register to.

  Then, when the additional registration in the SNS cooperation database (DB) is completed, a cooperation completion page indicating that the account cooperation is completed is distributed. In addition, this cooperation completion page includes a message prompting to tap the menu of "Hotel reservation", "Reservation confirmation / change", and "Customer information change" again to continue the processing. When the user selects, for example, “hotel reservation” according to the message, it is determined that the SNS user ID has already been registered in the SNS linkage database (DB), whereby the message is sent to the SNS dialogue AI server SV3. If it is the message that has been sent and sent, for example, a message of "hotel reservation", a message asking for a region for making a reservation is generated, which is a response message corresponding to the "hotel reservation". Be done.

  As described above, when the process shown in FIG. 8 is executed in the reservation system, the menu of “hotel reservation” is tapped as shown in FIG. 9 (a-1) before the account cooperation. As shown in FIG. 9 (a-2), a registration request message including the URL for the customer registration / account linkage selection page is displayed, and tapping the displayed URL causes the mail address at the time of customer registration to be displayed. The selection page to be input is delivered, and account linkage can be performed.

  On the other hand, when the menu of "hotel reservation" is tapped as shown in FIG. 9 (b-1) after the account cooperation, the registration request message is not displayed, as shown in FIG. 9 (b-2). As shown in), a message for selecting a region is displayed as a message for making a reservation, and, for example, a message for "2" is input to select each reservation available hotel in Tohoku. A message is displayed.

  Then, when a message of the number of one hotel for which a reservation is desired is input in the message, a secret plan (only the customer registered by the customer among the plans of the selected hotel, that is, the selected hotel) can be reserved ( The customer-dedicated plan is displayed on the message screen (see FIG. 9 (b-1)).

  The flow of displaying these secret plans on the portable terminal MP will be described using FIG. 10, and the SNS server SV2 includes the hotel name in the message transmitted from the SNS interactive AI server SV3 to the portable terminal MP. It is monitored and judged whether it is

  Then, when it is determined that the hotel name is included, the SNS user ID of the transmission destination (the opposite side) of the message is transmitted to the hotel reservation server SV1.

  The hotel reservation server SV1 determines whether the transmitted SNS user ID is registered in the SNS cooperation database (DB), and returns a determination result.

  In response to this reply, the SNS server SV2 determines whether the determination result is the determination result of the presence of registration. Then, in the case of the determination result of the presence of registration, that is, when the user is a user who has already performed the account cooperation, transmission of a secret plan of the hotel is requested.

  In response to the reception of the request, the hotel reservation server SV1 identifies a secret plan of the selected hotel, and sends an image of the secret plan to the SNS server SV2. The SNS server SV2 transmits the returned secret plan (image) to the portable terminal MP for display. In this case, a plurality of secret plans (images) may be displayed, and in the case of a plurality of secret plans (images), the secret plans (image) are displayed side by side as shown in FIG. The image can be confirmed by scrolling horizontally.

  When each plan such as the secret plan is selected, the date selection page including the availability status calendar which can specify the reservation available date etc. is delivered in the same manner as the hotel reservation site, and the date selection page is the SNS application It is displayed on the portable terminal MP by the internal browser function.

  Then, after selecting a date on these date selection pages, a reservation acceptance page for inputting accommodation contents such as the number of guests, gender, and age of the guest is distributed, and the accommodation contents are input on the reservation acceptance page. By confirming the charge etc., the reservation application is completed without the login page etc. being delivered.

  That is, when the user makes a reservation through the SNS message, the hotel reservation server SV1 determines whether the SNS user ID attached to the SNS message is registered in the SNS cooperation database (DB), It is determined whether the user is an account-linked user (customer). If the user is an account-linked user (customer), the login page etc. is distributed and the user (customer) Accept a reservation without performing a predetermined authentication of your identity. If it is determined that the user (customer) is an account-linked user (customer) prior to accepting the reservation, data indicating that the determination is completed is used as session information. Or the like, and the presence or absence of the information may be determined when the reservation is received.

  Thus, when the acceptance of the reservation is completed, the hotel reservation server SV1 checks session information on the reservation. In the session information, when a web page is delivered in a session, cookie data etc. of the transmission destination of the web page is stored, and when a SNS message is sent in the session, the message transmission destination is The SNS user ID is stored, and whether or not the reservation is a reservation in which the SNS is used can be determined by whether or not the SNS user ID is stored.

  If the SNS user ID is stored in the session information, that is, if it is a reservation to which the SNS message has been sent, only the reservation completion message including the name and telephone number of the reserved hotel, the date of reservation, the reservation number, etc. By sending an e-mail and not sending an e-mail of reservation completion, the reservation completion message in the portable terminal MP ends the internal browser and returns to the message screen, and the reservation completion message is displayed on the message screen. As it is displayed, there is no need to switch screens and applications, display an e-mail, and confirm the content of the reservation, and it is possible to give the user a sense of completion that the reservation has been completed by the SNS. Further, since the reservation completion e-mail is not sent, the confirmation of the message is not disturbed by the incoming e-mail while confirming the reservation on these message screens.

  On the other hand, when the SNS user ID is not stored in the session information, that is, in the case of reservation by login from the hotel reservation site, reservation including the name and telephone number of the reserved hotel, date of reservation, reservation number, etc. Compose and send a completed email.

  In the present embodiment, when the SNS user ID is stored in the session information, only the reservation completion message is transmitted, but the present invention is not limited to this, and these reservation completions In addition to the message, a reservation completion e-mail may be sent. However, in this case, it is preferable to send a reservation completion message first, and send a reservation completion e-mail after a predetermined period (for example, 30 seconds or one minute) has elapsed. .

  According to the present embodiment described above, the user who makes a reservation using the SNS does not need to perform an access operation to the reservation site or enter a password every time a reservation is made, and thus seamless. Because the reservation can be made, the convenience of the user in the reservation can be improved.

  Although the embodiments of the present invention have been described above with reference to the drawings, the specific configuration is not limited to these embodiments, and any changes or additions may be made without departing from the scope of the present invention. Be

  For example, although the form which made the object which is a reservation object the hotel which is a reservation object is illustrated in the above-mentioned example, the present invention is not limited to this, it is good also as these inn accommodation other than a hotel Furthermore, any reservation other than accommodation facilities, such as reservation of facilities such as restaurants and hospitals, reservation of seats and tickets for transportation, reservation of rental cars, reservation of concerts, etc. may be used. .

  Further, in the above embodiment, although the form in which the target of reservation is one type of hotel is illustrated, the present invention is not limited to this. For example, a plurality of different hotels and restaurants are provided. In such a case, a portal server linked with a hotel reservation server and a restaurant reservation server may be provided to connect the portal server and the SNS server 2. You may That is, by operating a comprehensive reservation site capable of many different reservations, and connecting the general reservation site and the SNS server 2, different types of reservations may be easily executed through the SNS. By doing this, the convenience of the SNS user can be further improved.

  Further, although the embodiment exemplifies a mode in which only a reservation is made, the present invention is not limited to this, and for example, a server of a site which can purchase a product or service necessary for the reservation It is also possible to connect to the reservation server, introduce these products in the completion message of the reservation, and make it possible to purchase the products or services seamlessly from the SNS.

  In the above embodiment, on the special message screen, "hotel reservation", "reservation confirmation / change", "customer information change", "map", "arrival information", and "question" are available as selectable (tap) menus. Although the form which made six menus of "is illustrated, this invention is not limited to this, The number of these menus, a content, arrangement | positioning, etc. should just be decided suitably. However, as a position where these menus are arranged, the lower part of the screen is a position at which the user holding the portable terminal can operate while holding the mobile terminal without disturbing the display of the exchanged message. Preferably it is a position.

  Also, in the above embodiment, the SNS server SV2 acquires the secret plan (image) from the hotel reservation server SV1 and simply distributes the secret plan (image). When transmitting a secret plan (image) to other SNS users etc. so that it will not be easily transferred to a person, the special information (data) for the SNS server SV2 to limit the transmission When it is given and transmitted, or when it is transmitted to other SNS users, etc., it is a special data that the image can not be seen, and the secret plan is transferred to these other SNS users etc. You may enable it to prevent that the value of (image) falls.

  In the above embodiment, the case where one user is used to send and receive messages is exemplified. However, for example, when a plurality of users (members) have a function capable of simultaneously exchanging messages, a plurality of SNSs may be used. If it becomes possible to make reservations by exchanging messages with other users (members) of the target, the target person will become indefinite, so it is judged whether these multiple users (members) are subject to message exchange. Then, when a plurality of users (members) are the target of message exchange, the reservation may be disabled or restricted.

SV1 Hotel reservation server SV2 SNS server SV3 AI server MP for SNS dialogue Mobile terminal

Claims (5)

A reservation system for making a reservation for a user who has registered for use in a social network service capable of sending and receiving messages mutually between terminals of different users.
An SNS server for providing the social network service;
A reservation server capable of accepting a reservation on the condition that the customer is authenticated from the terminal of the customer who has registered the customer information in advance via the Internet network;
Including
The SNS server and the reservation server are connected via a network.
The reservation server is
It has an SNS identification information database that can store SNS identification information uniquely assigned in the social network service to a customer who has registered customer information, which is identification information used for sending and receiving messages in the SNS server ,
The customer is the person on condition that the SNS identification information transmitted from the SNS server is stored in the SNS identification information database when the user of the social network service transmits a predetermined message regarding reservation. A reservation system characterized by accepting a reservation without performing a predetermined authentication of. The SNS server is a special message screen on which a different menu related to a reservation can be selected and operated as a screen for displaying a message for the user to whom the SNS identification information stored in the SNS identification information database is added. The reservation system according to claim 1, wherein: The SNS server determines whether the SNS identification information of the user who sends and receives messages to and from the operator who operates the reservation server is stored in the SNS identification information database, and the SNS identification information is the SNS identification information database. When it is stored in the SNS, while sending and receiving a message regarding reservation, when the SNS identification information is not stored in the SNS identification information database, a message for guiding the storage of the SNS identification information in the SNS identification information database The reservation system according to claim 1 or 2, wherein The SNS server, on the condition that the SNS identification information is stored in the SNS identification information database, the special information provided only to the customer to the terminal of the user attached to the SNS identification information, The reservation system according to any one of claims 1 to 3, wherein the reservation system is acquired from the reservation server and transmitted. The reservation server includes determination means for determining whether the reservation is an SNS reservation accompanied by transmission and reception of a message via the SNS server when the reservation is completed,
If the determination means determines that the SNS reservation is not made, an e-mail of reservation completion is sent to the customer who made the reservation, while a message of the reservation completion via the SNS server is not sent,
If it is determined in the determination means that the SNS reservation is made, sending a reservation completion message via the SNS server while not transmitting a reservation completion e-mail to the customer who has made the reservation The reservation system according to any one of claims 1 to 4, characterized in that:

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