JP2019012358A - System for refunding and exchanging ticket for performance - Google Patents

Abstract

[Problem] To easily refund and exchange tickets for performances that have been cancelled. [Solution] An image forming device 1 comprises an image reading unit 10 that acquires image data of performance tickets, a performance information acquisition unit 102 that acquires performance information from the image data and transmits it to a server device 5, a refund/exchange acceptance unit 103 that transmits a request for refund or exchange to the server device 5, and a ticket issuing unit 20 that prints an image of a ticket for an alternative performance received from the server device 5. The server device 5 comprises a performance execution analysis unit 541 that queries a performance database 55 and analyzes whether the performance will be held and whether there is an alternative performance based on the performance information received from the image forming device 1, and a ticket processing unit 542 that processes the performance ticket if a refund is requested based on the user's requests received from the image forming device 1, and issues an image of a ticket for an alternative performance and transmits it to the image forming device 1 if an exchange is requested. [Selected Figure] Fig. 2

Description

  The present invention relates to a performance ticket refund / exchange system, and more particularly to a technique for paying back and exchanging various performance tickets for music, theater, sports, and the like using an image forming apparatus.

  If the performance of the advance ticket is canceled, the user will refund the performance ticket or, if an alternative performance is held, exchange it for a performance ticket of the alternative performance. However, in order to refund or exchange a performance ticket, it is necessary to bring the performance ticket of the canceled performance to the ticket sales office or mail it, so it is troublesome for the user to refund and exchange the performance ticket. Work. Therefore, it is required to further simplify the refund and exchange of performance tickets.

  In Patent Document 1 below, an image of an issued ticket is read using a personal computer at home, a ticket ID is obtained, a ticket cancellation request is applied to the ticket issuing center, and ticket invalidation processing is performed at the ticket issuing center. A system for applying and invalidating a ticket is disclosed.

  In Patent Document 2 below, a recording medium on which a symbol obtained by encoding a unique identifier is treated as a ticket, and payment information indicating whether or not a predetermined fee has been paid by the center side device, The ticket information processing apparatus accepts the recording medium from the user and manages the payment information associated with the identifier decoded from the symbol posted on the accepted recording medium in the center side apparatus. When an inquiry is made and a fee is paid, a system is disclosed in which the fee is refunded or a ticket is transferred to another event according to a user instruction.

JP 2002-329028 A JP 2003-271770 A

  The invention described in Patent Document 1 has a problem that it is possible to refund a performance ticket, but it is not possible to issue a performance ticket for an alternative performance. In addition, the invention described in the above-mentioned Patent Document 2 can refund a performance ticket or issue a performance ticket for an alternative performance, but what is issued as a performance ticket for an alternative performance, that is, It is unclear which seats can be secured in alternative performances and whether the user can designate seats. Furthermore, if advance sales of performance tickets for alternative performances have started, it is assumed that the tickets have been sold out, so the user may not be able to change to the desired seat.

  The present invention has been made in view of the above circumstances, and an object thereof is to easily refund and exchange performance tickets for performances that have been canceled.

  A performance ticket refund / exchange system according to one aspect of the present invention is a performance ticket refund / exchange system in which an image forming apparatus and a server apparatus are connected to each other via a telecommunication network, and the image forming apparatus includes: A first communication unit that performs data communication between the display unit and the server device; an image reading unit that optically reads a performance ticket to be refunded or exchanged to acquire image data of the performance ticket; and the acquisition Analyzing the image data obtained to acquire information related to the performance related to the performance ticket, and transmitting the information to the server device by the first communication unit, and transmitting the information to the server device. In accordance with the information, the control unit that displays information on the alternative performance received from the server device on the display unit, and the user A refund / exchange accepting unit that accepts a request for refund of a performance ticket or a replacement request for a performance ticket of an alternative performance, and causes the server device to transmit the user's desired items to the server device by the first communication unit; A ticket issuing unit for printing the ticket image of the alternative performance received from the server device on a sheet and issuing the performance ticket of the alternative performance according to the transmitted user's desired matter, and the server device Includes a second communication unit that performs data communication with the image forming apparatus, a performance database that manages ticket information of various performances, and the performance database, and from the image forming apparatus to the second communication unit Based on the information regarding the performance related to the performance ticket received by the The performance analysis unit that analyzes the presence or absence of the alternative performance of the performance related to the performance ticket and causes the image forming apparatus to transmit information about the alternative performance from the second communication unit if there is the alternative performance, and the image Based on the user's request received by the second communication unit from the forming apparatus, if the user wishes to refund the performance ticket, the performance ticket is refunded, and the user performs the alternative performance. A ticket processing unit that issues a ticket image of the alternative performance and transmits the ticket image to the image forming apparatus from the second communication unit if exchange for a performance ticket is desired. It is.

  According to the present invention described above, it is possible to easily refund and exchange performance tickets for performances that have been canceled.

1 is a schematic diagram of a performance ticket refund / exchange system according to an embodiment of the present invention. It is a functional block diagram showing main internal configurations of an image forming apparatus and a server apparatus in a performance ticket refund / exchange system. It is a flowchart which shows the performance ticket refund / exchange process by the performance ticket refund / exchange system, and the data transfer between apparatuses. It is a flowchart following FIG. 3A. It is a figure which shows the example of the menu screen of performance ticket refund / exchange. It is a figure which shows the example of the acceptance screen of a seat change hope. It is a figure which shows the example of the acceptance screen of the seat change in an alternative performance. It is a figure which shows the example of the preview screen which shows the appearance of the stage from the designated seat.

  A performance ticket refund / exchange system according to an embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a schematic diagram of a performance ticket refund / exchange system according to an embodiment of the present invention. The performance ticket refund / exchange system according to the present embodiment includes an image forming apparatus 1 and a server apparatus 5. The image forming apparatus 1 and the server apparatus 5 are connected to a network 6 such as a LAN or the Internet so that they can communicate with each other. FIG. 2 is a functional block diagram showing main internal configurations of the image forming apparatus 1 and the server apparatus 5 in the performance ticket refund / exchange system. The performance ticket refund / exchange system according to the present embodiment will be described with reference to FIGS.

  The image forming apparatus 1 is a multifunction machine having a plurality of functions such as a facsimile communication function, a copy function, a printer function, and a scanner function. As shown in FIG. 1, the image forming apparatus 1 includes an apparatus main body 2, an image reading unit 10 disposed above the apparatus main body 2, and a connecting unit provided between the image reading unit 10 and the apparatus main body 2. 3.

  The image reading unit 10 is a scanner that optically reads a document conveyed by the document conveyance unit 11 or a document placed on a contact glass (not shown). For example, the image reading unit 10 optically reads a performance ticket 7A to be refunded or exchanged placed on a contact glass (not shown), and acquires image data of the performance ticket 7A.

  In the apparatus main body 2, an image forming unit 20, a paper feeding unit 30, an image memory 40, a storage unit 50, a communication unit 60, and the like are accommodated.

  The image memory 40 is an area for temporarily storing image data read by the image reading unit 10 and image data sent from the outside. For example, the image memory 40 temporarily stores image data (ticket image) of a replacement ticket newly issued by the image forming apparatus 1.

  The image forming unit 20 reads image data stored in the image memory 40 and forms (prints) an image on a sheet supplied from the sheet feeding unit 30 using the data. The printed paper is discharged to the discharge tray 4. The image forming unit 20 is an example of a “ticket issuing unit” described in the claims. The ticket image sent from the server device 5 by the image forming apparatus 1 is printed on a sheet, so that the image forming apparatus 1 can issue a performance ticket 7B for the alternative performance.

  The storage unit 50 is a large-capacity storage device such as an HDD (Hard Disk Drive).

  The communication unit 60 is a communication interface including a communication module such as a LAN chip (not shown). The image forming apparatus 1 is connected to the server apparatus 5 via the network 6, and transmits and receives data to and from the connected server apparatus 5 through the communication unit 60.

  A display unit 70 and an operation unit 80 are arranged on the front side of the apparatus main body 2. The display unit 70 includes a liquid crystal display (LCD) and an organic EL (Organic Light-Emitting Diode) display. The display unit 70 displays, for example, an operation screen for instructing the operation of the image reading unit 10, information on alternative performances received from the server device 5, and the like. The display unit 70 includes a touch panel, and the user can directly operate the screen displayed on the display unit 70 by a touch operation.

  The operation unit 80, for example, a start key for instructing execution of a print job or the like, a determination key (enter key) for performing a confirmation operation on a GUI (Graphical User Interface) constituting the operation screen, and a numerical value input Numerical value input keys and the like, and accepts an operation on the screen displayed on the display unit 70 from the user.

  The image forming apparatus 1 further includes a control unit 100. The control unit 100 includes a processor, a RAM (Random Access Memory), a ROM (Read Only Memory), and a dedicated hardware circuit. The processor is, for example, a central processing unit (CPU), an application specific integrated circuit (ASIC), or a micro processing unit (MPU). The control unit 100 is configured such that the performance ticket refund / exchange processing program stored in the ROM or the storage unit 50 is executed by the CPU, so that the control unit 101, the performance information acquisition unit 102, and the refund / exchange reception unit 103 functions. In addition, each said structure of the control unit 100 may be each comprised by a hardware circuit irrespective of the operation | movement based on the above-mentioned performance ticket refund / exchange processing program.

  The control unit 101 governs overall operation control of the image forming apparatus 1. The control unit 101 is connected to the image reading unit 10, the image forming unit 20, the paper feeding unit 30, the image memory 40, the storage unit 50, the communication unit 60, the display unit 70, the operation unit 80, and the like. It controls the operation of each of the above mechanisms and transmits / receives signals or data to / from each mechanism.

  The performance information acquisition unit 102 performs image analysis on the image data of the performance ticket 7A acquired by the image reading unit 10, acquires information related to the performance related to the performance ticket 7A, and performs a communication unit (the first in the claims). An example of the communication unit) 60 transmits the information to the server device 5. Information related to the performance includes the performance name, performance venue, performance date, seat number, price, etc. Specifically, the performance information acquisition unit 102 recognizes a character string in the image data of the performance ticket 7A acquired by the image reading unit 10 using OCR (Optical Character Recognition) technology, and stores the performance ticket 7A in the performance ticket 7A. Text data such as the performance name, performance venue, performance date, seat number, amount, etc. are extracted.

  If the performance ticket 7A includes a code such as a QR code (registered trademark) or a bar code, the performance information acquisition unit 102 acquires information related to the performance embedded in the code by decoding the code.

  The refund / exchange accepting unit 103 accepts a user's request for a refund of the performance ticket 7A or a replacement performance ticket for an alternative performance through the operation of the operation unit 80 by the user, and the communication unit 60 receives the user's desired items. It is transmitted to the server device 5. Specifically, the refund / exchange accepting unit 103 accepts whether the user wishes to refund or exchange the performance ticket 7A through the user's touch operation of the display unit 70 or the operation of the operation unit 80, and the communication unit 60 The user's desired items are transmitted to the server device 5.

  On the other hand, the server device 5 includes a memory 51, a storage device 52, a communication unit 53, and a control unit 54.

  The memory 51 is a work memory for storing calculation results and temporary data when the control unit 54 executes various application programs.

  The storage device 52 is a large-capacity storage device composed of an HDD, an SSD (Solid State Disk) or the like, and stores a performance database 55. The performance database 55 is a database for managing ticket information of various performances, that is, information on performance names, organizers, artists (performers), performance venues, seat numbers, ticket owners, and the like for each performance ticket. In particular, in the present embodiment, the performance database 55 manages information on the presence / absence of performances, presence / absence of alternative performances, and general sales start date of performance tickets for alternative performances.

  The communication unit 53 is a communication interface including a communication module such as a LAN chip (not shown). The server apparatus 5 is connected to the image forming apparatus 1 via the network 6, and the communication unit 53 transmits and receives data to and from the connected image forming apparatus 1.

  The control unit 54 includes a processor, a RAM (Random Access Memory), a ROM (Read Only Memory), and a dedicated hardware circuit. The processor is, for example, a central processing unit (CPU), an application specific integrated circuit (ASIC), or a micro processing unit (MPU). The control unit 54 executes the performance ticket refund / exchange processing program stored in the storage device 52, thereby providing the following control unit 540, performance performance analysis unit 541, ticket processing unit 542, and priority exchange period setting unit 543. Function. The performance performance analysis unit 541, the ticket processing unit 542, and the priority exchange period setting unit 543 may each be configured by a hardware circuit regardless of the operation based on the performance ticket refund / exchange processing program.

  The control unit 540 controls the overall operation of the server device 5.

  The performance analysis unit 541 refers to the performance database 55, and based on the information related to the performance related to the performance ticket received from the image forming apparatus 1, the presence / absence of the performance related to the performance ticket and the performance related to the performance ticket are substituted. The presence / absence of the performance is analyzed, and if there is an alternative performance, information on the alternative performance is transmitted to the image forming apparatus 1 by the communication unit 53 (an example of the second communication unit in the claims).

  For example, the performance analysis unit 541 collates information such as the performance name, performance venue, performance date and time received from the image forming apparatus 1 with information stored in the performance database 55, and uses the performance ticket as a refund or exchange target performance ticket. Analyzes whether or not such performances are performed and whether or not alternative performances are held in the event of cancellation. Furthermore, when an alternative performance is held, the performance analysis unit 541 acquires information on the performance name, organizer, artist, performance venue, etc. of the alternative performance from the performance database 55 and the communication unit 53 Information is transmitted to the image forming apparatus 1.

  The ticket processing unit 542 performs performance ticket refund or exchange processing based on the user's desired items received from the image forming apparatus 1. More specifically, when the user's desired item indicates a performance ticket refund to the user, the ticket processing unit 542 performs a performance ticket refund process. On the other hand, when the item desired by the user indicates an exchange for a performance ticket for an alternative performance, the ticket processing unit 542 issues a ticket image for the alternative performance, and the communication unit 53 transmits the ticket image to the image forming apparatus. 1 is transmitted.

  Regarding exchange of performance tickets for alternative performances, prior to the general sale of performance tickets for alternative performances, a priority exchange period may be set for the ticket owners of the canceled performances prior to the ticket exchange. . The ticket processing unit 542 stores in advance a priority exchange period, which is a period in which general sales of alternative performance tickets have not yet started. When such a priority exchange period is set, the ticket processing unit 542 issues a ticket image of the alternative performance according to the user's request for an alternative performance ticket exchange only during the priority exchange period. As a result, the user who is the ticket owner of the canceled performance can reliably obtain the performance ticket of the alternative performance by requesting the ticket exchange within the priority exchange period.

  When the performance ticket is refunded, the seat that has been refunded becomes vacant in the alternative performance, and the seat can be sold to the applicant. Therefore, the ticket processing unit 542 refers to the performance database 55 and changes the alternative performance when the user desires to exchange a ticket for the alternative performance and the user's desired item is accompanied by a seat change request. Obtain possible seat information and issue a ticket image of the seat specified by the user.

  Specifically, the ticket processing unit 542 transmits seat information that can be changed for the alternative performance from the communication unit 53 to the image forming apparatus 1. The control unit 101 of the image forming apparatus 1 displays a changeable seat list on the display unit 70. Furthermore, the control unit 101 causes the communication unit 60 to transmit to the server device 5 specification information indicating a substitute performance seat specified by an operation of the operation unit 80 in the changeable seat list. When the communication unit 53 of the server device 5 receives the designation information, the ticket processing unit 542 issues a ticket image of the seat designated by the user in the changeable seat list based on the designation information.

  On the other hand, the ticket processing unit 542 issues a ticket image of the same seat as the performance related to the performance cancellation when the user desires to exchange the ticket for the alternative performance and the seat change request is not accompanied.

  As a result, the user who is the ticket owner of the canceled performance may request a ticket exchange within the priority exchange period, so that the same or higher rank (or lower if the user wishes) ) Seats can be obtained at alternative performances.

  When the user desires to change the seat, the ticket processing unit 542 causes the communication unit 53 to transmit a preview screen illustrating how the stage looks from the seat specified by the user to the image forming apparatus 1. The control unit 101 of the image forming apparatus 1 displays the preview screen on the display unit 70. Thereby, the user can designate a seat while confirming how the stage is seen from each seat.

  The priority exchange period setting unit 543 sets the above priority exchange period. For example, if sales of performance tickets for performances related to the cancellation of performance are sluggish, it is expected that there will be few applicants for ticket exchange even if alternative performances are held. By operating the unit 56, the priority exchange period is specified to be short, and the general sales start is accelerated. The priority exchange period setting unit 543 sets the designated priority exchange period. On the other hand, if sales of performance tickets for the performance related to the cancellation of performance are strong, it is expected that many applicants will rush to exchange tickets for alternative performances. The priority exchange period is specified to be long by the operation to delay the start of general sales, and the priority exchange period setting unit 543 is made to set the designated priority exchange period. That is, the priority exchange period setting unit 543 changes the priority exchange period according to the sales of the performance tickets for the performance related to the cancellation of the performance. As a result, it is possible to control the sales of general sales tickets for alternative performances for the convenience of the ticket owner of the canceled performances.

  Next, the performance ticket refund / exchange process by the performance ticket refund / exchange system according to the present embodiment will be described. FIG. 3A and FIG. 3B are flowcharts showing performance ticket refund / exchange processing and data exchange between devices by the performance ticket refund / exchange system.

  First, a user who wishes to refund or exchange a performance ticket operates the display unit 70 (touch panel) or the operation unit 80 of the image forming apparatus 1 and inputs his / her user ID and password to the image forming apparatus 1. The control unit 101 causes the communication unit 60 to transmit the input user ID and password to the server device 5 (S11).

  In the server device 5, when the communication unit 53 receives the user ID and password, the control unit 540 performs user authentication by comparing the user ID and password with the user database stored in the storage device 52 (S21). . If the user authentication is successful, the control unit 540 causes the communication unit 53 to transmit a notification of successful user authentication to the image forming apparatus 1. The reason for performing the user authentication in this way is to ensure that the performance ticket is refunded or exchanged based on the request of a legitimate user.

  When the user authentication is successful and the communication unit 60 receives a notification of successful user authentication in the image forming apparatus 1, the control unit 101 optically reads the performance ticket to be refunded or exchanged to the image reading unit 10. Get image data of performance tickets. Subsequently, the performance information acquisition unit 102 analyzes the image data of the acquired performance ticket and performs performance information related to the performance related to the performance ticket (for example, performance name, performance venue, performance date, seat number, amount, etc.) ) And the information is transmitted from the communication unit 60 to the server device 5 (S12).

  In the server device 5, when the communication unit 53 receives the performance information, the performance analysis unit 541 refers to the performance database 55 based on the performance information, and performs the performance related to the performance ticket to be refunded or exchanged. If there is an alternative performance of the performance related to the performance ticket, and there is an alternative performance, the priority exchange period is analyzed, and the analysis result is transmitted to the image forming apparatus 1 by the communication unit 53 (S22).

  In the image forming apparatus 1, when the communication unit 60 receives the performance analysis result, the control unit 101 causes the display unit 70 to display a performance ticket refund / exchange menu screen. The refund / exchange accepting unit 103 accepts whether the user wishes to refund or exchange the performance ticket through a touch operation of the display unit 70 or an operation of the operation unit 80 by the user. It is transmitted to the device 5 (S13).

  FIG. 4 is a diagram illustrating an example of a performance ticket refund / exchange menu screen displayed on the display unit 70 of the image forming apparatus 1. For example, when the user touches the “Refund” button 71 or operates a key on the operation unit 80 when the menu screen shown in FIG. 4 is displayed, a ticket refund request is received by the refund / exchange receiving unit 103. When the user touches the “exchange” button 72 or operates a key on the operation unit 80, the refund / exchange reception unit 103 receives the exchange request. The withdrawal / exchange accepting unit 103 causes the communication unit 60 to transmit the accepted withdrawal request or exchange request to the server device 5. If the performance analysis result indicates that the alternative performance is not performed, or if the alternative performance is performed, it is indicated that it is out of the priority exchange period. 72 is grayed out and displayed on the display unit 70 so that the display unit 70 (touch panel) and the operation unit 80 do not accept an instruction for the “exchange” button 72 so that the user cannot select exchange of the performance ticket. Also good.

  The refund / exchange accepting unit 103, when accepting a ticket exchange request, adds the presence / absence of a seat change request to the exchange request as accompanying information, and then sends the exchange request with the accompanying information from the communication unit 60 to the server. Transmit to the device 5.

  FIG. 5 is a diagram illustrating an example of a seat change request reception screen displayed on the display unit 70 of the image forming apparatus 1. When the user touches the “exchange” button 72 on the menu screen shown in FIG. 4 or operates the keys on the operation unit 80, the control unit 101 displays the display on the display unit 70 and the seat change request acceptance screen shown in FIG. Switch to. As a result, the user can input the seat preference. For example, when the user touches the “same seat as before” button 73 or operates a key on the operation unit 80, the refund / exchange accepting unit 103 accepts the same seat as before, that is, no seat change desire. When the user touches the “change seat” button 74 or operates a key on the operation unit 80, a request for seat change is received by the refund / exchange receiving unit 103. The refund / exchange accepting unit 103 causes the communication unit 60 to transmit the received information to the server device 5 as accompanying information for ticket exchange request.

  In the server device 5, when the communication unit 53 receives the user desired item, the ticket processing unit 542 analyzes the content of the user desired item. If the contents of the user-desired items indicate a ticket refund request (“Refund” in S23), the ticket processing unit 542 performs a performance ticket refund process (S24), and the performance ticket refund / exchange process ends. On the other hand, if the user wishes to exchange tickets (“exchange” in S23), the ticket processing unit 542 determines whether a seat change is desired. When the ticket processing unit 542 determines that there is a seat change request (YES in S25), the ticket processing unit 542 refers to the performance database 55 to obtain information on seats that can be changed for alternative performances, and forms an image of the information from the communication unit 53. It is transmitted to the apparatus 1 (S26). The seats that can be changed are seats related to performance tickets that are refunded within the priority exchange period.

  In the image forming apparatus 1, when the communication unit 60 receives changeable seat information for the alternative performance, the control unit 101 causes the display unit 70 to display a changeable seat list. Then, the refund / exchange accepting unit 103 accepts designation of a desired seat and a preview display from the user through a touch operation of the display unit 70 or an operation of the operation unit 80 by the user, and the user's designated seat information and preview display are displayed. Information on the presence / absence of hope is transmitted from the communication unit 60 to the server device 5 (S14).

  FIG. 6 is a diagram illustrating an example of a seat change reception screen in the alternative performance on the display unit 70 of the image forming apparatus 1. When the changeable seat list 75 is displayed on the display unit 70, the user inputs a selection of any changeable seat by operating the touch operation of the display unit 70 or a key on the operation unit 80. Further, the user can input a preview display request by touching the “preview” button 76 or operating a key in the operation unit 80.

  In the server device 5, when the communication unit 53 receives information on whether or not the designated seat and the preview display are desired, the ticket processing unit 542 determines whether or not the preview display is desired. When the ticket processing unit 542 determines that the preview display is desired (YES in S27), a preview screen illustrating how the stage looks from the seat specified by the user is generated or read from the storage device 52 or the like. Then, the image data is transmitted from the communication unit 53 to the image forming apparatus 1 (S28).

  In the image forming apparatus 1, when the communication unit 60 receives the preview screen, the control unit 101 displays the preview screen on the display unit 70 (S15). FIG. 7 is a diagram showing an example of a preview screen showing how the stage is seen from the designated seat on the display unit 70 of the image forming apparatus 1. In this way, the user can search for a better seat while confirming the appearance of the stage from each seat on the preview screen.

  If the height information of the purchaser of each seat is registered in the performance database 55 or the like, the ticket processing unit 542 of the server device 5 is in a state where the audience is virtually seated in each seat based on the height information. Generate a preview screen. As a result, such a preview screen is displayed on the display unit 70, so that the user can search for a better seat while confirming what the stage looks like when a person is sitting on the seat in front of him / her. be able to.

  If the “OK” button 77 is not touch-operated or the operation unit 80 is not operated on the seat change acceptance screen in the alternative performance shown in FIG. 6 (NO in S16), the process returns to S14, and the control unit 101 displays the display unit 70. Continue to display the list of changeable seats. On the other hand, when the “OK” button 77 is touched or the operation unit 80 is operated (YES in S16), the refund / exchange accepting unit 103 causes the communication unit 60 to transmit a seat determination notification to the server device 5.

  In the server device 5, when the communication unit 53 receives the seat determination notification, the ticket processing unit 542 issues a ticket image of the seat designated by the user, and transmits the ticket image to the image forming device 1 from the communication unit 53. (S29). In S25, if the ticket processing unit 542 determines that there is no desire to change the seat (NO in S25), the ticket processing unit 542 issues a ticket image of the same seat as the performance related to the performance cancellation.

  In the image forming apparatus 1, when the communication unit 60 receives the ticket image, the control unit 101 causes the image forming unit 20 to print the ticket image and issue a performance ticket for the alternative performance (S17).

  As described above, according to the performance ticket refund / exchange system according to the present embodiment, the owner of the performance ticket of the performance that has been canceled without bringing the performance ticket to the play guide or mailing it, Can be easily refunded or exchanged. Furthermore, when exchanging for a performance ticket of an alternative performance, the seat can be changed to a desired seat, and the performance ticket for the alternative performance is issued from the image forming apparatus 1, so that an exchange ticket can be obtained on the spot. Can do.

  <Other variations>

  For example, when it is decided that an alternative performance is to be performed, the server device 5 has a function of sending an e-mail notifying the details of the alternative performance and the priority exchange period to the user who owns the performance ticket of the performance that has been canceled. May be added.

  In addition, it is assumed that the performance ticket refund / exchange processing program described in the above embodiment is recorded on a computer-readable non-transitory recording medium, such as a hard disk, CD-ROM, DVD-ROM, or semiconductor memory. Also good. In this case, a computer-readable non-transitory recording medium that records the performance ticket refund / exchange processing program is one embodiment of the present invention.

  The present invention is not limited to the configuration of the above embodiment, and various modifications can be made. The configuration and processing shown in the above embodiment using FIG. 1 to FIG. 7 are only one embodiment of the present invention, and are not intended to limit the present invention to the configuration and processing.

DESCRIPTION OF SYMBOLS 1 Image forming apparatus 10 Image reading part 20 Image forming part (ticket issuing part)
70 Display Unit 100 Control Unit 101 Control Unit 102 Performance Information Acquisition Unit 103 Refund / Exchange Acceptance Unit 5 Server Device 55 Performance Database 54 Control Unit 540 Control Unit 541 Performance Performance Analysis Unit 542 Ticket Processing Unit 543 Priority Exchange Period Setting Unit

Claims (5)

A performance ticket refund / exchange system in which an image forming apparatus and a server apparatus are connected to each other via a telecommunication network,
The image forming apparatus includes:
A display unit;
A first communication unit that performs data communication with the server device;
An image reading unit that optically reads a performance ticket to be refunded or exchanged to obtain image data of the performance ticket;
A performance information acquisition unit that performs image analysis on the acquired image data to acquire information related to the performance related to the performance ticket, and transmits the information to the server device by the first communication unit;
In accordance with the information transmitted to the server device, a control unit that causes the display unit to display information on the alternative performance received from the server device;
A refund / exchange accepting unit that accepts a request for refund of the performance ticket from the user or an exchange request for a performance ticket of an alternative performance, and transmits the user's desired items to the server device by the first communication unit;
A ticket issuing unit that prints a ticket image of the alternative performance received from the server device on a sheet and issues the performance ticket of the alternative performance according to the user's request transmitted to the server device; ,
The server device is
A second communication unit that performs data communication with the image forming apparatus;
A performance database that manages ticket information for various performances,
Based on the information related to the performance related to the performance ticket received by the second communication unit from the image forming apparatus by inquiring the performance database, whether or not the performance related to the performance ticket is performed and related to the performance ticket Analyzing the presence or absence of an alternative performance of a performance, and if there is the alternative performance, a performance event analysis unit that causes the image forming apparatus to transmit information about the alternative performance from the second communication unit;
Based on the user's request received by the second communication unit from the image forming apparatus, if the user wishes to refund the performance ticket, the performance ticket is refunded, and the user performs the replacement A ticket processing unit that issues a ticket image of the alternative performance if it is desired to exchange for a performance ticket of a performance and causes the image forming apparatus to transmit the ticket image from the second communication unit; A performance ticket refund / exchange system.   The ticket processing unit of the server apparatus performs the alternative performance according to the user's request for replacement of the alternative performance only during the pre-stored priority exchange period in which general sales of the ticket for the alternative performance have not yet started. The performance ticket refund / exchange system according to claim 1, wherein the ticket image is issued.   3. The performance ticket refund / exchange system according to claim 2, wherein the server device includes a priority exchange period setting unit that changes the priority exchange period in accordance with sales of performance tickets for performances related to performance cancellation. The ticket processing unit of the server device, when the user wishes to exchange a ticket for the alternative performance, if a seat change request is attached, refers to the performance database and can change the seat for the alternative performance. The seat information is acquired, and the seat information is transmitted from the second communication unit to the image forming apparatus,
The control unit of the image forming apparatus causes the display unit of the image forming apparatus to display a list of changeable seats based on the seat information received by the first communication unit from the server device, and the user Designation information indicating the seat of the alternative performance designated in the changeable seat list is transmitted from the first communication unit to the server device;
The ticket processing unit of the server device issues a ticket image of the seat of the alternative performance designated by the user in the changeable seat list according to the designation information received by the second communication unit from the image forming device. The performance ticket refund / exchange system according to any one of claims 1 to 3, wherein a ticket image of the same seat as the performance related to the cancellation of the performance is issued for the alternative performance when the seat change request is not accompanied. The ticket processing unit of the server device causes the image forming device to transmit an image of a preview screen illustrating how the stage looks from a seat specified by the user from the second communication unit,
The performance ticket refund / exchange system according to claim 4, wherein the control unit of the image forming apparatus causes the display unit to display an image of the preview screen received by the first communication unit from the server device.