JP7733339B2 - Facility management system, facility management method, and facility management program - Google Patents

Description

The present invention relates to a facility management system, facility management method, and facility management program that can manage reception information accepted at a facility.

A facility management terminal located at a facility accepts information (reception information) related to reservations, orders, accounting, etc., and performs processes such as reservation processing, order processing, and accounting processing in accordance with the accepted reception information. For example, a system has been proposed that, when request information including the facility's location and number of users is accepted from a user terminal, searches for available facilities (such as restaurants) that match the request information and accepts reservations (see, for example, Patent Document 1). This type of system can accept reservations not only in advance, but also during the facility's operating hours on the day.

JP 2015-153403 A

When a facility accepts a same-day reservation during operating hours, especially one made just before the customer's scheduled arrival time, facility employees must quickly complete various tasks, such as reserving a seat, cleaning the area around the table, and preparing the food, before the customer (reservation holder) arrives. However, if an employee is slow to notice the reservation information, their response to the reservation will be delayed. If an employee overlooks the order information, the provision of food and drinks to the customer will be delayed. If an employee overlooks the billing information, the cash register will not be able to process the transaction quickly, causing the customer to wait. In this way, when a facility management terminal accepts various types of information such as reservation information, order information, and billing information, if facility employees are unable to grasp each piece of information, their response to the information they have accepted will be delayed.

The object of the present invention is to provide a facility management system, facility management method, and facility management program that enable employees and others to appropriately respond to reception information received at a facility.

One aspect of the present invention is a facility management system that includes an acquisition processing unit that acquires reception information accepted at a facility, a type determination processing unit that determines the type of the reception information acquired by the acquisition processing unit, and an output processing unit that outputs the reception information in an output format that corresponds to the type of the reception information determined by the type determination processing unit.

Another aspect of the present invention is a facility management method that includes, by one or more processors, an acquisition step of acquiring reception information accepted at a facility, a type determination step of determining the type of the reception information acquired in the acquisition step, and an output step of outputting the reception information in an output format corresponding to the type of the reception information determined in the type determination step.

Another aspect of the present invention is a facility management program that causes one or more processors to execute the following steps: an acquisition step for acquiring reception information accepted at a facility; a type determination step for determining the type of the reception information acquired in the acquisition step; and an output step for outputting the reception information in an output format corresponding to the type of the reception information determined in the type determination step.

The present invention provides a facility management system, facility management method, and facility management program that enable employees and others to appropriately respond to reception information received at a facility.

FIG. 1 is a block diagram showing the configuration of a facility management system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of user information used in the facility management system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of facility information used in the facility management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of reservation information used in the facility management system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of type information used in the facility management system according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of a display in the facility management system according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of a display in the facility management system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of a display in the facility management system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a display in the facility management system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of a display in the facility management system according to the embodiment of the present invention. FIG. 11 is a flowchart showing an example of facility management processing executed by the facility management system according to the embodiment of the present invention. FIG. 12 is a flowchart showing an example of facility management processing executed by the facility management system according to an embodiment of the present invention. FIG. 13 is a diagram showing an example of a display in the facility management system according to the embodiment of the present invention. FIG. 14 is a diagram showing an example of a display in the facility management system according to the embodiment of the present invention.

The following describes an embodiment of the present invention with reference to the accompanying drawings to facilitate understanding of the present invention. Note that the following embodiment is an example of a specific embodiment of the present invention and does not limit the technical scope of the present invention.

[Facility Management System 1]
1, a facility management system 1 according to an embodiment of the present invention includes a reservation management device 2, a facility management terminal 3, a kitchen terminal 4, and one or more employee terminals 5. The reservation management device 2, the facility management terminal 3, the kitchen terminal 4, and the employee terminals 5 can communicate with each other via a communication network N1 such as the Internet, a LAN, a WAN, or a public telephone line.

The reservation management device 2 is an information processing device that can accept facility reservations from a user terminal (not shown) or the like and manages the reservation status of the facility. In the following embodiment, the facility that can be reserved in the facility management system 1 will be described as an example where the facility is a restaurant that serves food and beverages. Note that the facility may also be any other type of facility, such as a hotel, bowling alley, karaoke room, table tennis hall, or hot spring facility.

The facility management terminal 3 is an information processing device operated by facility employees, such as the store manager, leader, or employee. The facility management terminal 3 may also have an accounting function for processing transactions. That is, the facility management terminal 3 may be a cash register terminal (corresponding to the cash register terminal of the present invention) located at a checkout counter. For example, a store manager uses the facility management terminal 3 to perform various management tasks, such as reservation registration and management, accounting, and attendance. The facility management terminal 3 may be a cash register terminal, a terminal (management device) that manages reservations for each facility, or a terminal with accounting and reservation management functions. The employee terminal 5 is an information processing device (mobile terminal) operated by facility employees, such as full-time employees and part-time workers. The employee terminal 5 may also be an order terminal that accepts orders. For example, an employee uses the employee terminal 5 to perform ordering operations, such as entering customer orders and issuing accounting instructions.

The user terminal is an information processing device operated by a user (customer) using the facility. For example, a user operates the user terminal to make a reservation for the facility. The user terminal may also have a function for accepting orders for food and drink at the facility. For example, a user operates the user terminal to order food and drink at the facility.

In this embodiment, the facility management terminal 3 alone corresponds to the facility management system of the present invention, or the facility management terminal 3 and kitchen terminal 4 correspond to the facility management system of the present invention. However, the facility management system of the present invention may include one or more of the components of the reservation management device 2, facility management terminal 3, kitchen terminal 4, and employee terminal 5. For example, if multiple components of the reservation management device 2, facility management terminal 3, kitchen terminal 4, and employee terminal 5 work together to share and perform various facility management processes (see FIG. 11) described below, a system including multiple components that perform those processes can be considered a facility management system of the present invention.

[Reservation management device 2]
1, the reservation management device 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, and a communication I/F 24. The reservation management device 2 is not limited to a single computer, but may be a computer system in which multiple computers operate in cooperation. Furthermore, the various processes executed by the reservation management device 2 may be executed in a distributed manner by one or multiple processors.

The communication I/F 24 is a communication interface that connects the reservation management device 2 to the communication network N1 via a wired or wireless connection, and performs data communication in accordance with a specified communication protocol with external devices such as the facility management terminal 3, employee terminal 5, and the user terminal via the communication network N1.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 stores data such as user information D1, facility information D2, and reservation information D3. Figure 2 is a diagram showing an example of user information D1, Figure 3 is a diagram showing an example of facility information D2, and Figure 4 is a diagram showing an example of reservation information D3.

As shown in Figure 2, user information D1 includes information such as "user ID," "password," "user name," "email address," and "telephone number" for each user of the user terminal. "User ID" is identification information used to identify the user, and the user ID and password are used in the login process to authenticate the user. "User name" is the user's name, etc.

As shown in Figure 3, facility information D2 includes information such as "facility ID," "facility name," "area," "genre," "budget," "address," and "telephone number" for each facility. "Area" is the name of the area where the facility is located, for example. "Genre" is information that can identify the content of the services provided at the facility, and indicates, for example, the cuisine genre. "Budget" is, for example, a predetermined amount that represents the average amount required to use the facility. "Address" is the detailed address of the facility and is used as information indicating the location of the facility, and "telephone number" is used as information when users contact the facility.

Reservation information D3 is information about the reservation status of a facility and is stored in the memory unit 22 in association with each facility registered in the facility information D2. Figure 4 shows reservation information D3 corresponding to a specific facility, "G Dining." As shown in Figure 4, reservation information D3 includes information such as the "reservation person's name," "number of people making the reservation," "visit date," "estimated visit time," "usage time," "table," and "course." The "reservation person's name" is the name of the user (reservation person) who made the reservation. The "number of people making the reservation" is the number of people planning to visit the restaurant, and is the number of people in the group including the user. The "visit date" is the date the group plans to visit the restaurant. The "estimated visit time" is the time the group plans to visit the restaurant. The "visit date" and "estimated visit time" are examples of the scheduled visit date and time in the present invention. The "usage time" is the time the group will visit the restaurant. The "estimated visit time" and "usage time" represent the reserved time period for the corresponding table. For example, for table T1, the two-hour time slot starting from 5:00 PM on April 30, 2019 (i.e., 5:00 PM to 7:00 PM) and the two-hour time slot starting from 7:45 PM on April 30, 2019 (i.e., 7:45 PM to 9:45 PM) are reserved. For table T2, the three-hour time slot starting from 5:00 PM on April 30, 2019 (i.e., 5:00 PM to 8:00 PM) are reserved. "Table" is information for identifying the object of use, such as a table, used by the user, and includes table seats, private rooms, counter seats, etc. "Course" is information indicating the content of the service provided to the user, such as a course of food and drink or only seats with no restrictions on food and drink. Reservation information D3 is registered or changed by the control unit 21 of the reservation management device 2 each time a new reservation or reservation change is accepted from the facility management terminal 3 or the user terminal.

In another embodiment, some or all of the information such as user information D1, facility information D2, and reservation information D3 may be stored in the facility management terminal 3 or another server accessible from the reservation management device 2 via the communication network N1.

The memory unit 22 also stores layout data and image data for generating various web pages, such as a search page, condition setting page, reservation page, and route guidance page, included in the reservation site displayed on the user terminal. In this embodiment, the control unit 21 of the reservation management device 2 can display the various web pages on the user terminal by generating the various web pages and sending the information about those web pages to the user terminal. In another embodiment, the control unit 21 of the reservation management device 2 can cause the user terminal to display the various web pages by sending the data necessary to display the various web pages to the user terminal.

The memory unit 22 also stores layout data and image data for generating various web pages, such as the facility management page P1 (see FIG. 6, etc.) and reservation information page P2 (see FIG. 7), which are included in the facility management site displayed on the facility management terminal 3. In this embodiment, the control unit 21 of the reservation management device 2 generates the facility management page P1 and the reservation information page P2 and sends the page information to the facility management terminal 3, thereby causing the facility management terminal 3 to display the facility management page P1 and the reservation information page P2. In another embodiment, the control unit 21 of the reservation management device 2 may cause the facility management terminal 3 to display the facility management page P1 and the reservation information page P2 by sending the data necessary to display the facility management page P1 and the reservation information page P2 to the facility management terminal 3.

The reservation site and the facility management site may be a collection of web pages belonging to a single pre-defined domain, but may also be a collection of web pages belonging to multiple domains stored in the memory unit 22 of the same reservation management device 2. The various pages included in the reservation site and the facility management site may also be stored in a distributed manner on multiple servers.

Furthermore, the memory unit 22 stores control programs such as a browser program. Specifically, the browser program is a control program that causes the control unit 21 to execute communication processing between the facility management terminal 3 and external devices such as the user terminal in accordance with a communication protocol such as HTTP (Hypertext Transfer Protocol).

The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic operations. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS that cause the CPU to execute various types of arithmetic operations are pre-stored. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 21 controls the reservation management device 2 by having the CPU execute various control programs pre-stored in the ROM or storage unit 22.

Specifically, as shown in FIG. 1, the control unit 21 includes various processing units such as a reservation processing unit 211, a display processing unit 212, and a notification processing unit 213. The control unit 21 functions as the various processing units by executing various processes in accordance with the control program using the CPU. Some or all of the processing units may be configured as electronic circuits. The control program may also be a program for causing multiple processors to function as the processing units.

The reservation processing unit 211 accepts facility reservations from the user terminal. Specifically, when the reservation processing unit 211 accepts a facility reservation from the user terminal, it registers the reservation details in the reservation information D3 (see Figure 4) corresponding to the facility. As a result, the facility management system 1 automatically makes reservations for each facility, reducing the burden on employees at each facility and improving convenience for users of each facility. The reservation processing unit 211 can also cancel or automatically cancel reservations registered in the reservation information D3 in response to operations on the user terminal.

An example of reservation processing by the reservation processing unit 211 is described below. For example, the reservation processing unit 211 receives a search request from the user terminal, including information on the number of people making a reservation (number of users) and information on the location of the user terminal. When the reservation processing unit 211 receives the search request, it executes a search process to search for facilities. Specifically, in the search process, the reservation processing unit 211 searches for facilities that are within a search range from the location of the user terminal indicated by the location information received from the user terminal, and that can be reserved for the number of people at a search time after a specific time has elapsed from the current date and time (present time). Note that the search range may be, for example, a circular range centered on the location of the user terminal, with the radius of the circle defined by walking time or straight-line distance.

The reservation processing unit 211 outputs the search results from the search process. Specifically, the reservation processing unit 211 sends the search results to the user terminal, causing the search results to be displayed on the user terminal. This allows the user terminal to select a facility to reserve from the facilities displayed as the search results. The reservation processing unit 211 accepts a reservation for the facility selected on the user terminal and registers the reservation details in reservation information D3.

The display processing unit 212 displays various web pages on the user terminal. Specifically, the display processing unit 212 transmits data such as a search page for entering search criteria when searching for facilities, a search result page that displays search results, a reservation page that displays reservation details when a reservation for the target facility is made, and a route guidance page that displays route guidance to the target facility to the user terminal, and displays these data on the user terminal.

In addition, for example, in response to a request from the facility management terminal 3, the display processing unit 212 transmits data such as a facility management page P1 and a reservation information page P2 to the facility management terminal 3 and displays them on the facility management terminal 3. For example, as shown in FIG. 6, the facility management page P1 (management screen) displays the reservation status for a date arbitrarily selected by a facility employee (e.g., the store manager) based on reservation information D3. The facility management page P1 includes the facility name P11, date P12, the number of reservations available at the current date and time P13, reservation registration information P15 which is information about reservations registered in the reservation information D3, and the current time P16.

When the reservation processing unit 211 accepts a reservation from the user terminal, including a new reservation, a reservation change, or a reservation cancellation, the notification processing unit 213 notifies the facility management terminal 3 of the reservation acceptance information. The acceptance information includes the various pieces of information registered in the reservation information D3 and the various pieces of information about the person who made the reservation registered in the user information D1.

[Facility Management Terminal 3]
1 , the facility management terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, and a communication I/F 34. The facility management terminal 3 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer. In this example, the facility management terminal 3 is a cash register terminal. The facility management terminal 3 is an example of a cash register terminal of the present invention, and is also an example of the facility management terminal of the present invention.

Specifically, a facility employee (e.g., the store manager) can operate the facility management terminal 3 by logging in by entering their employee ID and password on a specific login page displayed on the facility management terminal 3. For example, by operating the facility management terminal 3 in accordance with facility management page P1, the employee can check the reservation status for each date at the facility, determine the table to be assigned to the reservation (seat allocation), and arbitrarily set or change reservation conditions such as the number of reservations available for each date at the facility. Furthermore, by operating the facility management terminal 3 on accounting information page P3 (accounting screen) displayed on the facility management terminal 3, the employee can process the user's bill (food and drink charges).

The communication I/F 34 is a communication interface that connects the facility management terminal 3 to the communication network N1 via a wired or wireless connection, and performs data communication in accordance with a specified communication protocol with external devices such as the reservation management device 2, kitchen terminal 4, employee terminal 5, and the user terminal via the communication network N1.

The operation display unit 33 is a user interface that includes a display unit such as an LCD display or organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The memory unit 32 is a non-volatile memory unit such as a hard disk drive (HDD), solid state drive (SSD), or flash memory that stores various types of information. Specifically, the memory unit 32 stores data such as the facility management page P1 and reservation information page P2 transmitted from the reservation management device 2. The memory unit 32 also stores data for the accounting information page P3 (see Figure 13). The memory unit 32 also stores data such as reservation information, reservation change information, and reservation cancellation information transmitted from the reservation management device 2, data such as order information and accounting information transmitted from the employee terminal 5, and data such as delivery information transmitted from the user terminal. The memory unit 32 also stores reception information D4 data related to reservation information, reservation change information, reservation cancellation information, order information, accounting information, delivery information, etc. Figure 5 is a diagram showing an example of reception information D4. Reservation information, reservation change information, reservation cancellation information, order information, accounting information, and delivery information are examples of reception information of the present invention. The reception information of the present invention includes at least one of reservation information related to reservations, reservation changes, and reservation cancellations, order information related to orders, accounting information related to accounting, and delivery information related to deliveries.

As shown in FIG. 5, reception information D4 includes information such as "output destination" and "output mode" for each type of reception information. "Type" refers to the type of reception information, and includes "reservation," "reservation change," "reservation cancellation," "order," "checkout," and "delivery." "Output destination" refers to the terminal device to which the reception information is output. "Output mode" refers to the output mode when the reception information is output (displayed, printed, etc.) from the output destination terminal device, such as black and white display (printing), reversed black and white display (printing), color display (printing), and highlighted display (printing). "Output mode" includes, for example, a mode in which the reception information is output with specified information (characters, figures, symbols, etc.) added, a mode in which the font (typeface, size, color, etc.) of the characters, symbols, etc. of the reception information is set, and a mode in which the size (length) of the paper medium on which the reception information is printed is set. "Output mode" also includes a mode in which the content of the reception information is set and output. Reception information D4 is registered in advance, for example, by operating the facility management terminal 3.

In another embodiment, some or all of the reception information D4 may be stored in another server accessible from the facility management terminal 3 via the communication network N1.

The memory unit 32 also stores control programs such as a facility management program that causes the control unit 31 to execute the facility management process (see FIG. 11) described below. For example, the facility management program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive provided in the facility management terminal 3 and stored in the memory unit 32.

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS that cause the CPU to execute various types of arithmetic processing are pre-stored. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 31 controls the facility management terminal 3 by having the CPU execute various control programs pre-stored in the ROM or storage unit 32.

When a facility receives a same-day reservation during operating hours, especially one made just before the customer's scheduled arrival time, facility employees must quickly complete various tasks, such as reserving a seat, cleaning the area around the table, and preparing the food, before the customer (reservation holder) arrives. However, if an employee is slow to notice the reservation information, their response to the reservation will be delayed. Furthermore, if an employee overlooks the order information, the provision of food and drink to the customer will be delayed. Furthermore, if an employee overlooks the billing information, the cash register cannot process the transaction quickly, causing the customer to wait. Thus, when the facility management terminal 3 receives various types of information, such as reservation information, order information, and billing information, if facility employees are unable to grasp each piece of information, their response to the received information will be delayed. In contrast, the facility management system 1 according to this embodiment allows employees to appropriately respond to the information received at the facility, as explained below.

Specifically, as shown in FIG. 1, the control unit 31 includes various processing units, such as an acquisition processing unit 311, a display processing unit 312, a notification processing unit 313, a type determination processing unit 314, a status determination processing unit 315, an output processing unit 316, and an accounting processing unit 317. The control unit 31 functions as the various processing units by executing various processes in accordance with the facility management program using the CPU. Some or all of the processing units may be configured with electronic circuits. The facility management program may be a program that causes multiple processors to function as the processing units.

The acquisition processing unit 311 acquires the reception information. Specifically, the acquisition processing unit 311 acquires reservation information, reservation change information, and reservation cancellation information related to reservations from the reservation management device 2. For example, when the reservation management device 2 accepts a new reservation for a specific facility from the user terminal, the reservation management device 2 transmits reservation information including user information D1 of the user terminal and reservation information D3 for the facility to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the reservation information. In the same manner, the acquisition processing unit 311 acquires the reservation change information and reservation cancellation information from the reservation management device 2.

In another embodiment, if the facility management terminal 3 has the reservation processing function, the facility management terminal 3 may accept facility reservations from the user terminal. That is, the acquisition processing unit 311 may acquire the reservation information from the reservation management device 2, or may acquire the reservation information from the user terminal. The acquisition processing unit 311 is an example of an acquisition processing unit of the present invention.

The acquisition processing unit 311 also acquires order information regarding food and drink orders from the employee terminal 5. For example, when an employee inputs an order from a customer into the employee terminal 5, the employee terminal 5 transmits order information including information identifying the table (table number) and food and drink information to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the order information. Note that the acquisition processing unit 311 may also acquire the order information from a self-order terminal (tabletop terminal) placed at a table in the facility when an order is input by a customer using the self-order terminal.

The acquisition processing unit 311 also acquires accounting information related to the transaction from the employee terminal 5. For example, when an employee receives a transaction request from a customer and enters transaction instructions into the employee terminal 5, the employee terminal 5 sends transaction information including information identifying the table (table number) and transaction instructions to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the transaction information. Note that the acquisition processing unit 311 may also acquire the transaction information from the self-order terminal when transaction instructions are entered by a customer at the self-order terminal.

The acquisition processing unit 311 also acquires delivery information related to delivery from the user terminal. For example, when a user operates the user terminal to enter an order and delivery request on an order page for a product (such as food or drink), the user terminal transmits delivery information including user information D1 and order information to the facility management terminal 3, and the acquisition processing unit 311 of the facility management terminal 3 acquires the delivery information.

The display processing unit 312 displays various information on the operation display unit 33. For example, when the display processing unit 312 receives data for various web pages transmitted from the reservation management device 2, it displays the web pages on the operation display unit 33. For example, when the display processing unit 312 receives data for a facility management page P1 transmitted from the reservation management device 2 based on the employee's operation, it displays the facility management page P1 on the operation display unit 33 as shown in FIG. 6. Also, for example, when the display processing unit 312 receives data for a reservation information page P2 transmitted from the reservation management device 2 based on the employee's operation, it displays the reservation information page P2 on the operation display unit 33 as shown in FIG. 7.

For example, the display processing unit 312 displays the transaction information page P3 (see FIG. 13) on the operation display unit 33 based on the transaction information sent from the employee terminal 5.

When the acquisition processing unit 311 acquires the reservation information, the notification processing unit 313 notifies the facility management terminal 3 of the reservation information. For example, as shown in FIG. 8, the notification processing unit 313 notifies the facility management terminal 3 of reservation information S1. Reservation information S1 is information that allows facility employees, etc. to recognize that the reservation has been accepted, and is, for example, text, graphic, symbol information, or audio information representing a preset message, a message indicating the reservation details, etc. The notification processing unit 313 may notify the outside by displaying the reservation information S1 on the operation display unit 33, or may notify the outside by outputting the reservation information S1 as audio. Reservation information S1 is an example of reservation information of the present invention.

The type determination processing unit 314 determines the type of the reception information acquired by the acquisition processing unit 311. The type determination processing unit 314 is an example of the type determination processing unit of the present invention. Specifically, the type determination processing unit 314 determines which of the multiple types registered in reception information D4 (see Figure 5) the reception information corresponds to. For example, the type determination processing unit 314 determines which of the following the reception information corresponds to: "reservation," "reservation change," "reservation cancellation," "order," "payment," or "delivery."

The status determination processing unit 315 determines the confirmation status at the facility management terminal 3 for the reservation information S1 notified by the notification processing unit 313. The status determination processing unit 315 is an example of the status determination processing unit of the present invention. Specifically, the status determination processing unit 315 determines whether the reservation information S1 notified by the notification processing unit 3 has been confirmed (read or unread) at the facility management terminal 3. For example, when an employee (e.g., the store manager) selects the confirmation button K1 on the facility management page P1 shown in FIG. 8, it determines that the reservation information S1 has been confirmed. Furthermore, the status determination processing unit 315 determines that the reservation information S1 is in an unconfirmed state (unread) until the confirmation button K1 is selected. For example, the status determination processing unit 315 may determine that the reservation information S1 has been confirmed (read) on the facility management terminal 3 when seating allocation processing for the reservation corresponding to the reservation information S1 has been performed on the facility management page P1, i.e., when a table has been assigned to the person making the reservation, and may determine that the reservation information S1 is in an unconfirmed state (unread) when the seating allocation processing is not complete. In this way, the status determination processing unit 315 may determine the confirmation status (confirmed, unconfirmed) of the reservation information S1 based on the status of the seating allocation processing (seat allocation completed, seating allocation incomplete). Furthermore, the status determination processing unit 315 may determine that the reservation information S1 has been read when information related to the reservation has been registered in reservation information D3 (see FIG. 4), and may determine that the reservation information is unread when information related to the reservation has not been registered in reservation information D3.

The output processing unit 316 outputs the reception information acquired by the acquisition processing unit 311 on a specified terminal device. The output processing unit 316 may display the reception information on the specified terminal device or print it on paper. The output processing unit 316 is an example of an output processing unit of the present invention. Specifically, the output processing unit 316 outputs the reception information on a terminal device corresponding to the "output destination" (see Figure 5) associated with the type identified by the type determination processing unit 314. The output processing unit 316 also outputs the reception information on the terminal device in the "output mode" (see Figure 5) associated with the type identified by the type determination processing unit 314.

For example, the output processing unit 316 sends reservation information S1 regarding a new reservation and information (output mode information) in output mode 1 (e.g., "black and white reversed printing") to the kitchen terminal 4, causing the kitchen terminal 4 to output (display or print) the reservation information S1 in output mode 1 (see FIG. 9). Also, for example, the output processing unit 316 causes the operation display unit 33 (display screen) of the facility management terminal 3 to output (display) the reservation information S1 regarding the new reservation in output mode 1 (e.g., "black and white reversed printing"). Furthermore, if the facility management terminal 3 has a printing function, the output processing unit 316 may cause the facility management terminal 3 to print the reservation information S1 in output mode 1. Note that the reservation information S1 may include some or all of the reservation details regarding the new reservation (see FIG. 7).

For example, the output processing unit 316 may also send order information M1 regarding a new order and information on output format 4 (e.g., "black and white printing") to the kitchen terminal 4, causing the kitchen terminal 4 to output order information M1 in output format 4 (see FIG. 9). Note that order information M1 includes information such as the table number, order details, and order receipt date and time.

For example, the output processing unit 316 outputs transaction information C1 related to the transaction and information in output mode 5 (e.g., "color display") to the operation and display unit 33 of the facility management terminal 3 (see FIG. 13). Note that transaction information C1 includes information such as the table number, number of people, and price.

For another example, the output processing unit 316 sends delivery information B1 related to the delivery and information on output format 6 (for example, "black and white reverse printing") to the kitchen terminal 4, causing the kitchen terminal 4 to output the delivery information B1 in output format 6 (see FIG. 10). For another example, the output processing unit 316 causes the operation display unit 33 of the facility management terminal 3 to output the delivery information B1 and information on output format 6. Note that the delivery information B1 includes information such as the user ID and order details.

As described above, the output processing unit 316 outputs the reception information in an output mode corresponding to the type of reception information on a terminal device corresponding to the type of reception information determined by the type determination processing unit 314. Furthermore, the output processing unit 316 outputs the reception information in different output modes depending on whether the type of reception information determined by the type determination processing unit 314 is an "order." For example, if the type of reception information is an "order," the output processing unit 316 outputs the reception information in output mode 4 (an example of the first output mode of the present invention) on the kitchen terminal 4. If the type of reception information is not an "order" (e.g., if the type of reception information is a "reservation"), the output processing unit 316 outputs the reception information in output mode 1 (an example of the second output mode of the present invention), which is different from output mode 4, on the kitchen terminal 4. In other words, the output processing unit 316 outputs the reception information in different output modes depending on whether the type of reception information determined by the type determination processing unit 314 is a "reservation." For example, if the type of reception information is "reservation," the output processing unit 316 causes the kitchen terminal 4 to output the reception information in output mode 1 (an example of the first output mode of the present invention); if the type of reception information is not "reservation" (for example, "order"), the output processing unit 316 causes the kitchen terminal 4 to output the reception information in output mode 4 (an example of the second output mode of the present invention), which is different from output mode 1.

The output processing unit 316 also outputs the reception information in different output modes depending on whether the type of the reception information determined by the type determination processing unit 314 is "payment." For example, if the type of the reception information is "payment," the output processing unit 316 causes the facility management terminal 3 (cash register terminal) to output the reception information in output mode 5 (an example of the first output mode of the present invention), and if the type of the reception information is not "payment" (for example, "reservation"), the output processing unit 316 causes the facility management terminal 3 (cash register terminal) to output the reception information in output mode 1 (an example of the second output mode of the present invention), which is different from output mode 5.

When the type of the reception information determined by the type determination processing unit 314 is "reservation change" or "reservation cancellation," the output processing unit 316 outputs the reception information in output mode 2 or output mode 3 (an example of the third output mode of the present invention), which is different from output mode 1 corresponding to "reservation" (see Figure 5).

Furthermore, when the output processing unit 316 causes multiple terminal devices to output the same reception information, it may cause each terminal device to output the reception information in a different output format.

Here, the output processing unit 316 may cause the kitchen terminal 4 or the facility management terminal 3 to output the reservation information S1 in output mode 1 if the reservation information S1 remains unconfirmed (unread) for a predetermined period of time on the facility management terminal 3. For example, if the reservation information S1 remains unconfirmed (unconfirmed) for a predetermined period of time (10 minutes) after it is displayed on the facility management terminal 3 (see FIG. 8), the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 in output mode 1. Furthermore, the output processing unit 316 may cause the kitchen terminal 4 or the facility management terminal 3 to output the reservation information S1 in output mode 1 if the remaining time from the current date and time to the scheduled arrival time of the facility included in the reservation information (an example of the scheduled use date and time of the present invention) is less than a predetermined time. For example, the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1 in output mode 1 if the remaining time is within several hours or several tens of minutes (e.g., within one hour).

The output processing unit 316 may also cause the kitchen terminal 4 to output the reservation information S1 in an output format different from the output format used when the facility management terminal 3 outputs reservation information related to the reservation corresponding to the reception information. For example, when reservation information S1 on reservation information page P2 is displayed on the facility management terminal 3, the output processing unit 316 causes the kitchen terminal 4 to output reservation information S1 with content different from that reservation information S1. The reservation information S1 output on the kitchen terminal 4 is, for example, a message containing only the "number of people making a reservation" and "scheduled arrival time," or a message prompting confirmation of the reservation information.

The output processing unit 316 may also output the reservation information S1 in different output formats depending on the reservation details (e.g., number of people making the reservation, scheduled arrival time, course, etc.). For example, if there are a large number of people making the reservation, if the scheduled arrival time is approaching, or if the course is expensive, the output processing unit 316 may output the reservation information S1 in a more noticeable output format (highlighted).

The accounting processing unit 317 performs accounting processing (payment processing) based on the accounting information C1. For example, the accounting processing unit 317 performs processing to settle the usage fee at the register using cash, credit card, electronic money, etc. when the user leaves the restaurant. The accounting processing unit 317 may perform payment request processing to send a payment request for the usage fee to a payment service provider server (payment device), or may perform payment processing to complete the payment of the usage fee.

For example, when an employee uses the selection button L1 to select accounting information C1 to be processed on accounting information page P3 (see Figure 13) displayed on the operation display unit 33 of the facility management terminal 3, the accounting processing unit 317 processes the accounting for the usage fee based on the order information (order history) stored in the memory unit 32. Note that the order information is associated with table identification information, user identification information, etc.

In this embodiment, the output mode is different from the output mode related to the content of the reception information. For example, in Figure 9, multiple pieces of order information M1 have different contents, but the display mode (print mode) is "black and white display," so the output mode for each piece of order information M1 is the same. On the other hand, the display mode (print mode) of reservation information S1 is "black and white inverted display," so the output mode for reservation information S1 is different from the output mode for order information M1. In this way, in this embodiment, reservation information S1 and order information M1 are compared, and the difference in output mode is not defined based on the difference in the content of the reception information, but rather based on the difference in output format such as display mode and print mode.

In this embodiment, if the acquisition processing unit 311 is configured to notify the reservation information S1 each time a facility reservation is accepted, the reservation information S1 will also be notified for reservations with a planned visit date on or after the following day, which may be annoying to employees. Therefore, in another embodiment, the notification processing unit 313 may notify the reservation information S1 when the remaining time from the current date and time to the planned visit time (planned use date and time) of the facility included in the reservation is within a predetermined time. For example, the notification processing unit 313 may notify the reservation information S1 on the facility management terminal 3 when the remaining time is within several hours or several tens of minutes (for example, within one hour).

Figure 8 shows an example of reservation information S1. For example, as shown in Figure 8, if the acquisition processing unit 311 accepts a new reservation for a facility ("G Dining"), and the current date and time is "April 30, 2019, 7:25 PM" and the scheduled arrival time is "April 30, 2019, 8:15 PM," the remaining time ("50 minutes") will be within a predetermined period ("1 hour"). In this case, the notification processing unit 313 displays the reservation information S1 in association with the reservation acceptance information P14 corresponding to the new reservation on the facility management page P1 displayed on the operation display unit 33. Here, the notification processing unit 313 displays a pre-set message, "A new reservation has been accepted," as the reservation information S1. The notification processing unit 313 may also emphasize the background color, text size, or color of the reservation information S1 compared to other images to make the reservation information S1 more noticeable. The notification processor 313 may also light or blink the reservation information S1.

In the above-described embodiment, the notification processing unit 313 displays, for example, reservation information S1 on the facility management page P1. However, in another embodiment, the notification processing unit 313 may display a separate page on the operation display unit 33 that displays only reservation information S1.

The output processing unit 316 may output the reception information on the terminal device if the following conditions are met:

For example, if reservation information S1 is unconfirmed on the facility management terminal 3 and the remaining time from the current date and time to the scheduled date and time of use of the facility included in the reservation falls below a predetermined time, the output processing unit 316 may send reservation information S1 to the kitchen terminal 4 and output (display or print) it on the kitchen terminal 4. For example, if reservation information S1 shown in FIG. 8 is displayed on the facility management terminal 3 and reservation information S1 is unconfirmed and the remaining time falls below a predetermined time ("15 minutes"), the output processing unit 316 will output reservation information S1 to the kitchen terminal 4.

In addition, when reservation information S1 is confirmed at facility management terminal 3, output processing unit 316 may not output reservation information S1 at kitchen terminal 4. In other words, output processing unit 316 may be configured to send reservation information S1 to kitchen terminal 4 when the seating allocation process that assigns seats to the reservation corresponding to reservation information S1 has not been completed, and not send reservation information S1 to kitchen terminal 4 when the seating allocation process has been completed.

In another embodiment, the status determination processing unit 315 further determines the confirmation status of the reception information output by the output processing unit 316. Specifically, the status determination processing unit 315 determines whether the reservation information S1 has been confirmed (read or unread) on the terminal device. For example, if an employee selects the confirmation button L2 included in the reservation information S1 on the accounting information page P3 shown in FIG. 13, the status determination processing unit 315 determines that the reservation information S1 has been confirmed (read). Furthermore, the status determination processing unit 315 determines that the reservation information S1 is in an unconfirmed state (unread) until the confirmation button L2 is selected.

Here, if the reservation information S1 is not confirmed (unread) on the facility management terminal 3, the notification processing unit 3 repeatedly notifies the facility management terminal 3 of the reservation information S1, and if the reservation information S1 is confirmed (read), the notification processing unit 313 stops notifying the reservation information S1. That is, the notification processing unit 313 continues to notify the reservation information S1 (see FIG. 8 ) notified on the facility management terminal 3 until the employee confirms it. Furthermore, if the output processing unit 316 causes the kitchen terminal 4 to output the reservation information S1, if the reservation information S1 is not confirmed (unread), the output processing unit 316 repeatedly outputs the reservation information S1 on the kitchen terminal 4, and if the reservation information S1 is confirmed (read), the output processing unit 316 stops outputting the reservation information S1. That is, the output processing unit 316 may continue to output the reservation information S1 until the employee confirms the reservation information S1 output on the kitchen terminal 4.

For example, if the reservation information S1 (see FIG. 8) is confirmed (read) on the facility management terminal 3 after the reservation information S1 is output (displayed) on the kitchen terminal 4, the notification processing unit 313 may stop notifying the reservation information S1, and the output processing unit 316 may stop outputting the reservation information S1. Also, if the reservation information S1 is confirmed (read) on the kitchen terminal 4 after the reservation information S1 is output (displayed) on the kitchen terminal 4, the output processing unit 316 may stop outputting the reservation information S1, and the notification processing unit 313 may continue notification processing on the facility management terminal 3 until the reservation information S1 is confirmed.

The control unit 31 notifies the reservation management device 2 of registration information or change information when a reservation is registered (such as confirming reservation information S1, seating arrangement, etc.) or changed (such as confirming, changing, or canceling reservation information S1) on the facility management terminal 3. For example, when seating arrangement processing for a reservation corresponding to reservation information S1 is performed on the facility management terminal 3, i.e., when a table is assigned to the person making the reservation, the control unit 31 notifies the reservation management device 2 of the registration information for that reservation. The control unit 21 of the reservation management device 2 updates reservation information D3 (see Figure 4) based on the registration information or change information.

The above-described configuration of the facility management terminal 3 allows employees to easily recognize when a reservation has been made that requires prompt preparation for the customer's visit, such as a same-day reservation or a last-minute reservation, allowing them to appropriately prepare for the customer's visit.

[Kitchen terminal 4]
1, the kitchen terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, and a communication I/F 44. The kitchen terminal 4 is an information processing device such as a printer, a tablet terminal, or a personal computer. The kitchen terminal 4 may have the same functions as the facility management terminal 3, or may be the same information processing device (e.g., a tablet terminal) as the facility management terminal 3. In this example, the kitchen terminal 4 is a printer.

The communication I/F 44 is a communication interface that connects the kitchen terminal 4 to the communication network N1 via a wired or wireless connection and performs data communication in accordance with a specified communication protocol with external devices such as the facility management terminal 3 and employee terminal 5 via the communication network N1.

The operation display unit 43 is a user interface that includes a display unit such as an LCD display or organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The memory unit 42 is a non-volatile memory unit such as a hard disk drive (HDD), solid state drive (SSD), or flash memory that stores various types of information. For example, the memory unit 42 stores control programs for transmitting and receiving various types of information between the facility management terminal 3 and the employee terminal 5. For example, the control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the kitchen terminal 4 and stored in the memory unit 42. The memory unit 42 may also store control programs such as a facility management program that causes the control unit 41 to execute the facility management process (see FIG. 11) described below.

The control unit 41 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various arithmetic operations. The ROM is a non-volatile storage unit that pre-stores control programs such as BIOS and OS that cause the CPU to execute various arithmetic operations. The RAM is a volatile or non-volatile storage unit that stores various information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 41 controls the kitchen terminal 4 by having the CPU execute various control programs pre-stored in the ROM or storage unit 42.

Specifically, as shown in FIG. 1, the control unit 41 includes various processing units such as an acquisition processing unit 411 and an output processing unit 412. The control unit 41 functions as the various processing units by executing various processes in accordance with the control program using the CPU. Some or all of the processing units may be configured as electronic circuits. The control program may be a program for causing multiple processors to function as the processing units.

The acquisition processing unit 411 acquires the reception information. Specifically, the acquisition processing unit 411 acquires order information M1, reservation information S1, delivery information B1, etc. output from the facility management terminal 3. The acquisition processing unit 411 is an example of an acquisition processing unit of the present invention. For example, when an order for food and drink is entered on the employee terminal 5, the facility management terminal 3 accepts the order and sends order information M1 to the kitchen terminal 4, and the acquisition processing unit 411 of the kitchen terminal 4 acquires the order information M1. Note that the acquisition processing unit 411 may also acquire the order information M1 directly from the employee terminal 5.

For example, when a reservation is accepted by the reservation management device 2, the facility management terminal 3 transmits reservation information S1 related to the reservation and information related to the output mode (output mode information) to the kitchen terminal 4, and the acquisition processing unit 411 of the kitchen terminal 4 acquires the reservation information S1 and the output mode information. Similarly, when a reservation change or cancellation is accepted by the reservation management device 2, the facility management terminal 3 transmits reservation change information S1 and reservation cancellation information S1 related to the reservation change or cancellation, and the output mode information to the kitchen terminal 4, and the acquisition processing unit 411 of the kitchen terminal 4 acquires the reservation change information S1, reservation cancellation information S1, and the output mode information. For example, when the facility management terminal 3 accepts an order and delivery from a user terminal, the facility management terminal 3 transmits delivery information B1 related to the delivery and information related to the output mode (output mode information) to the kitchen terminal 4, and the acquisition processing unit 411 of the kitchen terminal 4 acquires the delivery information B1 and the output mode information.

The output processing unit 412 outputs the reception information acquired by the acquisition processing unit 411 to the outside. The output processing unit 412 is an example of an output processing unit of the present invention. Specifically, the output processing unit 412 outputs the order information M1 acquired by the acquisition processing unit 411 to the outside in an output format corresponding to output format 4 (see FIG. 5). The kitchen terminal 4 has, for example, roll paper set therein, and is provided with a transport unit (not shown) that transports the roll paper, an image forming unit (not shown) that forms an image on the roll paper, and a cutting unit (not shown) that cuts the roll paper at a predetermined position.

For example, as shown in FIG. 9, when order information M1 is acquired by the acquisition processing unit 411, the output processing unit 412 causes the image forming unit to execute a printing process to print (black and white printing) the order information M1 on an order form T1. Specifically, each time image data corresponding to order information M1 is input, the output processing unit 412 causes the image forming unit to execute a printing process to form (black and white printing) an image of the order details and other information corresponding to the image data on roll paper, and then causes the cutting unit to execute a cutting process to cut the roll paper at a predetermined position and discharge it to the outside. In this way, one order form T1 is created for each order. When the kitchen staff receives the order form T1, they prepare the food and drink orders.

The output processing unit 412 also outputs reservation information S1 acquired by the acquisition processing unit 411 to the outside in an output format corresponding to Output Format 1 (see FIG. 5), reservation change information S1 acquired by the acquisition processing unit 411 to the outside in an output format corresponding to Output Format 2 (see FIG. 5), and reservation cancellation information S1 acquired by the acquisition processing unit 411 to the outside in an output format corresponding to Output Format 3 (see FIG. 5). For example, as shown in FIG. 9, when reservation information S1 is acquired by the acquisition processing unit 411, the output processing unit 412 causes the image forming unit to execute a printing process to print (black and white reverse printing) the reservation information S1 on an order slip T1. Specifically, each time image data corresponding to the reservation information S1 is input, the output processing unit 412 causes the image forming unit to execute a printing process to form (black and white reverse printing) an image of the reservation details (e.g., number of people reserved, expected arrival time) corresponding to the image data on roll paper, and then causes the cutting unit to execute a cutting process to cut the roll paper at a predetermined position and discharge it to the outside. In the example shown in Figure 9, the title "New Reservation" is printed in reverse video, but the entire reservation information S1 may also be printed in reverse video. This creates an order slip T1 (reservation slip) with information about the reservation printed on it. When the kitchen staff receives the reservation slip, they hand it to an in-store staff member (such as the manager, leader, or employee) to notify them that a reservation has been made. Note that the output processing unit 412 may cut the order slip T1 for order information M1 and the order slip T1 (reservation slip) for reservation information S1 to different lengths on the roll paper.

Incidentally, kitchen staff are generally stationed near kitchen terminal 4 for work purposes and constantly check (monitor) order forms output from kitchen terminal 4. Therefore, when reservation information S1 is displayed on the order form, kitchen staff can immediately grasp the reservation information S1. For this reason, even if in-store staff cannot confirm that a reservation has been accepted on the facility management terminal 3 (see Figure 8), the in-store staff can grasp the reservation through the kitchen staff. Furthermore, if reservation information S1 includes information about a course of food, kitchen staff can prepare the course of food in advance. This allows facility employees and others to respond appropriately to the reservation.

10, when delivery information B1 is acquired by the acquisition processing unit 411, the output processing unit 412 executes a printing process in which the image forming unit prints (black and white reverse printing) the delivery information B1 on an order form T1. Specifically, each time image data corresponding to delivery information B1 is input, the output processing unit 412 executes a printing process in which an image of delivery details (e.g., customer ID, order details) corresponding to the image data is formed (black and white reverse printing) on roll paper. The cutting unit then executes a cutting process in which the roll paper is cut at a predetermined position and discharged to the outside. This creates an order form T1 (delivery slip) with delivery information printed on it. Upon receiving the delivery slip, kitchen staff perform tasks related to the delivery order (e.g., cooking, packaging, etc.). This configuration makes it easy to distinguish between orders for in-restaurant consumption and orders for delivery, preventing delivery orders from going unnoticed or delaying work. This allows facility employees and others to appropriately handle deliveries.

[Employee terminal 5]
1 , the employee terminal 5 includes a control unit 51, a storage unit 52, an operation display unit 53, and a communication I/F 54. The employee terminal 5 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer. The employee terminal 5 may have the same functions as the facility management terminal 3, or may be the same information processing device as the facility management terminal 3. In this example, the employee terminal 5 is a portable (smartphone) order terminal.

Specifically, a facility employee (e.g., a general employee) logs in to the facility management terminal 3 by entering their employee ID and password on a specific login page displayed on the employee terminal 5, and accesses the facility's order reception page (not shown). The employee can then input orders from customers by operating the employee terminal 5 on the order reception page.

The communication I/F 54 is a communication interface that connects the employee terminal 5 to the communication network N1 via a wired or wireless connection and performs data communication in accordance with a specified communication protocol with external devices such as the reservation management device 2, facility management terminal 3, and kitchen terminal 4 via the communication network N1.

The operation display unit 53 is a user interface that includes a display unit such as an LCD display or organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The memory unit 52 is a non-volatile memory unit such as an HDD (Hard Disk Drive), SSD (Solid State Drive), or flash memory that stores various types of information. For example, the memory unit 52 stores control programs for transmitting and receiving various types of information between the reservation management device 2, the facility management terminal 3, and the kitchen terminal 4. For example, the control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the employee terminal 5 and stored in the memory unit 52.

The control unit 51 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that pre-stores control programs such as BIOS and OS that cause the CPU to execute various types of arithmetic processing. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as temporary storage memory (work area) for the various processes executed by the CPU. The control unit 51 controls the employee terminal 5 by having the CPU execute various control programs pre-stored in the ROM or storage unit 32.

Specifically, when an employee inputs an order from a customer into the employee terminal 5 via the operation and display unit 53, the control unit 51 transmits order information including information identifying the table (table number) and food and drink information to the facility management terminal 3. Also, for example, when an employee receives a request for accounting from a customer and inputs accounting instructions into the employee terminal 5 via the operation and display unit 53, the control unit 51 transmits accounting information including information identifying the table (table number) and accounting instructions to the facility management terminal 3.

[Facility management processing]
The facility management process executed in the facility management system 1 will be described below with reference to Figure 11. Specifically, in this embodiment, the facility management process is executed by the control unit 31 of the facility management terminal 3. The control unit 31 can also execute the facility management process in parallel in accordance with the reception information acquired from the reservation management device 2, the facility management terminal 3, the employee terminal 5, and the user terminal. The following description will be given taking as an example a case where the reception information is reservation information or order information.

The present invention can be understood as a facility management method that executes one or more steps included in the facility management process. One or more steps included in the facility management process described here may be omitted as appropriate. The steps in the facility management process may be executed in a different order as long as the same effects are achieved. Furthermore, while an example is given here in which each step in the facility management process is executed by the control unit 31, another possible embodiment is a facility management method in which each step in the facility management process is executed in a distributed manner by multiple processors. The following example shows the facility management process being executed by the control unit 31 of the facility management terminal 3.

First, in step S11, the control unit 31 of the facility management terminal 3 acquires the reception information. For example, the control unit 31 acquires information regarding new reservations, reservation changes, and reservation cancellations (collectively referred to here as "reservation information") from the reservation management device 2. The control unit 31 also acquires order information regarding food and drink orders from the employee terminal 5. The processing of step S11 is executed by the acquisition processing unit 311 of the control unit 31. The processing of step S11 is an example of an acquisition step of the present invention.

Next, in step S12, the control unit 31 determines whether the type of the acquired reception information is "reservation." If it is determined that the type of the reception information is "reservation" (S12: Yes), the process proceeds to step S13. On the other hand, if it is determined that the type of the reception information is not "reservation" (S12: No), the process proceeds to step S18. The process of step S12 is executed by the type determination processing unit 314 of the control unit 31. The process of step S12 is an example of a type determination step of the present invention.

In step S13, the control unit 31 causes the facility management terminal 3 to notify reservation information S1 related to the reservation. For example, the control unit 31 causes the operation display unit 33 of the facility management terminal 3 to display the reservation information S1 if the remaining time from the current date and time to the scheduled arrival time is within a predetermined time (see Figure 8). The processing of step S12 is performed by the notification processing unit 313 of the control unit 31.

Next, in step S14, the control unit 31 determines the confirmation status on the facility management terminal 3 for the reservation information S1 (see FIG. 8) displayed on the operation display unit 33. Specifically, the control unit 31 determines whether the reservation information S1 has been confirmed on the facility management terminal 3 (read or unread). For example, when the confirmation button K1 is selected on the facility management page P1 shown in FIG. 8, the control unit 31 determines that the reservation information S1 has been confirmed (read) on the facility management terminal 3. If it is determined that the reservation information S1 has been read (S14: Yes), the process proceeds to step S17. If it is determined that the reservation information S1 has not been read (S14: No), the process proceeds to step S15.

In step S15, the control unit 31 determines whether a predetermined condition is met. If it is determined that the predetermined condition is met (S15: Yes), the process proceeds to step S16. If it is determined that the predetermined condition is not met (S15: No), the process proceeds to step S14. For example, if the reservation information S1 remains unconfirmed (unread) for a predetermined time (S15: Yes), the process proceeds to step S16. Steps S14 and S15 are repeated until it is determined that the reservation information S1 has remained unconfirmed (unread) for the predetermined time (S15: No). Therefore, if it is determined that the reservation information S1 has been read before the reservation information S1 remains unconfirmed for the predetermined time (S14: Yes), the process proceeds to step S18.

The predetermined condition is not limited to "reservation information S1 remaining unconfirmed for a predetermined period of time," but may also be "reservation information S1 remaining unconfirmed and the remaining time from the current date and time to the scheduled usage date and time is less than or equal to a predetermined period of time." The process of step S14 is executed by the status determination processing unit 315 of the control unit 31. Note that in the present invention, the processes of steps S14 and S15 may be omitted, and the process may proceed to step S16 after step S13.

In step S16, the control unit 31 causes the kitchen terminal 4 to output the reservation information S1. For example, the control unit 31 sends the reservation information S1 related to a new reservation and information (output mode information) on output mode 1 (e.g., "black and white reversed printing") to the kitchen terminal 4, causing the kitchen terminal 4 to print the reservation information S1 in black and white reversed (see Figure 9). The control unit 31 also cuts the roll paper on which the reservation information S1 is printed in black and white reversed at a predetermined position, and ejects the order form T1 (reservation form). The processing of step S16 is executed by the output processing unit 316 of the control unit 31. The processing of step S16 is an example of an output step of the present invention.

After step S16, the process returns to step S14, where the control unit 31 determines the confirmation status of the reservation information S1 (see FIG. 8) displayed on the operation and display unit 33 at the facility management terminal 3. For example, if a kitchen staff member receives a printed order slip T1 (reservation slip) from the kitchen terminal 4 and hands it to an in-store staff member (the store manager) to notify them of a new reservation, the store manager confirms the reservation information S1 on the facility management terminal 3 and selects the confirmation button K1 (see FIG. 8). When the store manager then registers the reservation on the facility management page P1, the control unit 31 notifies the reservation management device 2 of the registration information. As a result, the reservation management device 2 registers the details of the reservation in reservation information D3 (see FIG. 4), determines that the reservation information S1 has been read (S14: Yes), and proceeds to step S17. The control unit 31 repeats steps S14 to S16 until the reservation information S1 is confirmed at the facility management terminal 3. After step S17, the process ends.

In step S17, the control unit 31 stops the notification process of the reservation information S1 at the facility management terminal 3 and the output process of the reservation information S1 at the kitchen terminal 4.

On the other hand, if it is determined that the type of the reception information is not "reservation" (S12: No), in step S18, the control unit 31 further determines whether the type of the reception information is "order." If it is determined that the type of the reception information is "order" (S18: Yes), the process proceeds to step S19. On the other hand, if it is determined that the type of the reception information is not "order" (S18: No), the process ends. The process of step S18 is executed by the type determination processing unit 314 of the control unit 31. The process of step S18 is an example of a type determination step of the present invention.

In step S19, the control unit 31 causes the kitchen terminal 4 to output the order information M1. For example, the control unit 31 sends order information M1 related to a new order and information (output mode information) on output mode 4 (e.g., "black and white printing") to the kitchen terminal 4, causing the kitchen terminal 4 to print the order information M1 in black and white (see Figure 9). The control unit 31 also cuts the roll of paper on which the order information M1 is printed in black and white at a predetermined position and ejects the order slip T1. The processing of step S19 is performed by the output processing unit 316 of the control unit 31. The processing of step S19 is an example of the output step of the present invention. After step S19, the processing ends.

In another embodiment, if the control unit 31 determines that the type of the received information is "delivery," it may execute processing similar to steps S13 to S17. In this case, for example, in step S16, the control unit 31 causes the kitchen terminal 4 to output delivery information B1. For example, the control unit 31 sends delivery information B1 related to delivery and information (output mode information) for output mode 6 (e.g., "gray print") to the kitchen terminal 4, causing the kitchen terminal 4 to print the delivery information B1 in gray (see FIG. 10). The control unit 31 also cuts the roll of paper on which the delivery information B1 is printed in gray at a predetermined position and ejects the order form T1 (delivery slip). Note that when an order form T1 for reservation information S1 and an order form T1 for delivery information B1 are output, the control unit 31 may output them in different output modes. For example, the control unit 31 prints the reservation information S1 in reverse black and white and cuts the paper for the delivery information B1 to a larger size.

In another embodiment, the control unit 31 may execute the reservation management process based on the reservation information S1 and transaction information C1. For example, if the facility management terminal 3 is a cash register terminal, the facility management terminal 3 displays the transaction information C1 on the operation display unit 33 and executes the transaction process. The facility management process corresponding to this configuration is described below with reference to Figure 12.

First, in step S21, the control unit 31 of the facility management terminal 3 acquires the reception information. For example, the control unit 31 acquires information regarding new reservations, reservation changes, and reservation cancellations (collectively referred to here as "reservation information") from the reservation management device 2. The control unit 31 also acquires accounting information regarding accounting from the employee terminal 5. The processing of step S21 is executed by the acquisition processing unit 311 of the control unit 31. The processing of step S21 is an example of an acquisition step of the present invention.

Next, in step S22, the control unit 31 determines whether the type of the acquired reception information is "reservation." If it is determined that the type of the reception information is "reservation" (S22: Yes), the process proceeds to step S23. On the other hand, if it is determined that the type of the reception information is not "reservation" (S22: No), the process proceeds to step S28. The process of step S22 is executed by the type determination processing unit 314 of the control unit 31. The process of step S22 is an example of a type determination step of the present invention.

In step S23, the control unit 31 notifies the facility management terminal 3 of reservation information S1 related to the reservation. For example, the control unit 31 displays the reservation information S1 on the facility management page P1 of the operation and display unit 33 of the facility management terminal 3 if the remaining time from the current date and time to the scheduled arrival time is within a predetermined time (see Figure 8). The processing of step S22 is executed by the notification processing unit 313 of the control unit 31.

Next, in step S24, the control unit 31 determines the confirmation status on the facility management terminal 3 for the reservation information S1 displayed on the facility management page P1. Step S24 is the same as step S14 in FIG. 11. If it is determined that the reservation information S1 has been read (S24: Yes), the process proceeds to step S27. If it is determined that the reservation information S1 has not been read (S24: No), the process proceeds to step S25.

In step S25, the control unit 31 determines whether or not a predetermined condition is met. Step S25 is the same as step S15 in FIG. 11. If it is determined that the predetermined condition is met (S25: Yes), the process proceeds to step S26. If it is determined that the predetermined condition is not met (S25: No), the process proceeds to step S24.

In step S26, the control unit 31 displays the reservation information S1 on the accounting information page P3 (accounting screen) of the operation display unit 33 of the facility management terminal 3 (see Figure 13). For example, the control unit 31 displays the reservation information S1 in reverse video on the accounting information page P3 based on the reservation information S1 related to a new reservation and information (output mode information) about output mode 1 (e.g., "black and white reversed printing") (see Figure 13). The processing of step S26 is performed by the output processing unit 316 of the control unit 31. The processing of step S26 is an example of an output step of the present invention.

After step S26, processing returns to step S24, where the control unit 31 determines the confirmation status on the facility management page P1 for the reservation information S1 displayed on the operation display unit 33. For example, if a checkout staff member checks the reservation information S1 on the checkout information page P3 while processing the transaction and notifies the store manager that a new reservation has been made, the store manager accesses the facility management page P1, checks the reservation information S1, and selects the confirmation button K1. When the store manager then registers the reservation, the control unit 31 notifies the reservation management device 2 of the registration information. This determines that the reservation information S1 has been read (S24: Yes), and processing proceeds to step S27. The control unit 31 repeats steps S24 to S26 until the reservation information S1 is confirmed on the facility management page P1. Processing ends after step S27.

In step S27, the control unit 31 stops the notification process of the reservation information S1 on the facility management page P1 and the output process of the reservation information S1 on the accounting information page P3.

On the other hand, if it is determined that the type of the reception information is not "reservation" (S22: No), in step S28, the control unit 31 further determines whether the type of the reception information is "payment." If it is determined that the type of the reception information is "payment" (S28: Yes), the process proceeds to step S29. On the other hand, if it is determined that the type of the reception information is not "payment" (S28: No), the process ends. The process of step S28 is executed by the type determination processing unit 314 of the control unit 31. The process of step S28 is an example of a type determination step of the present invention.

In step S29, the control unit 31 displays the transaction information C1 on the transaction information page P3 (transaction screen) on the operation and display unit 33 of the facility management terminal 3 (see Figure 13). For example, the control unit 31 displays the transaction information C1 in black and white on the transaction information page P3 based on the transaction information C1 and information (output mode information) for output mode 5 (e.g., "black and white printing") (see Figure 13). The processing of step S29 is performed by the output processing unit 316 of the control unit 31. The processing of step S29 is an example of the output step of the present invention. After step S29, the processing ends.

In another embodiment, if the control unit 31 determines that the type of the reception information is "delivery," it may execute processing similar to steps S23 to S27. In this case, for example, in step S26, the control unit 31 causes delivery information B1 to be output on the facility management terminal 3. For example, the control unit 31 displays delivery information B1 in gray on the accounting information page P3 based on the delivery information B1 related to delivery and information (output mode information) for output mode 6 (e.g., "gray print") (see FIG. 14). Note that when reservation information S1 and delivery information B1 are displayed, the control unit 31 may output them in different output modes. For example, the control unit 31 displays reservation information S1 in reverse video and delivery information B1 in gray.

As described above, the facility management system 1 according to this embodiment is configured to output reception information in an output format appropriate for the type of reception information received at the facility. The facility management system 1 is also configured to output the reception information on a terminal device other than the terminal device appropriate for the type of reception information. For example, the facility management system 1 can output reservation information on a kitchen terminal 4 other than the facility management terminal 3 appropriate for the reservation information, and can output order information and reservation information in different formats on the kitchen terminal 4. The facility management system 1 can also output reservation information on a cash register terminal other than the facility management terminal 3 appropriate for the reservation information, and can output accounting information and reservation information in different formats on the cash register terminal. This allows, for example, even if a manager (such as a store manager) managing reservations does not notice notifications of reservation information such as new reservations, reservation changes, or reservation cancellations, kitchen staff operating the kitchen terminal 4 and accounting staff operating the cash register terminals to notice the reservation information. Therefore, by transmitting the reservation information to the store manager, facility employees can share the information. This allows employees to respond appropriately to the reservation.

Furthermore, even if a same-day reservation (last-minute reservation) is accepted during operating hours and the reservation information is not confirmed on the facility management terminal 3 or the like, the reservation information is notified to the kitchen terminal 4, allowing employees to be sure of the reservation. This allows employees to make appropriate preparations, such as reserving a seat, before the reservation person arrives. Furthermore, since the reservation information S1 is notified to the kitchen terminal 4, cashier terminal, etc. only if the reservation is not confirmed (unread) on the facility management terminal 3, unnecessary notifications are suppressed and the work of employees such as kitchen staff and cashiers is not interrupted. In this way, employees can appropriately respond to reservations made during the facility's operating hours on that day without interrupting their work. Furthermore, the facility management system 1 can also be configured not to notify the kitchen terminal 4, cashier terminal, etc. of the reservation information S1 if the reservation information S1 is confirmed on the facility management terminal 3. This reduces the number of times reservation information S1 and output mode information are sent and received between the facility management terminal 3 and the kitchen terminal 4 or cashier terminal, reducing communication traffic and enabling more efficient use of computer resources.

The facility management system of the present invention is not limited to the above-described embodiment. In the above-described embodiment, the facility management terminal 3 is a cash register terminal, but for example, the cash register terminal may be a terminal device separate from the facility management terminal 3. In this case, the facility management terminal 3 functions as a management device that manages various types of information, and, similar to the output process for the kitchen terminal 4, sends the reception information (account information, reservation information, delivery information, etc.) and output mode information associated with the reception information (output mode information) to the cash register terminal, and causes the cash register terminal to output the reception information in the output mode. The cash register terminal may display the reception information on a display unit or print it on paper.

However, depending on the type of business, size, etc. of the facility, one or more kitchen terminals 4 may be installed. If multiple kitchen terminals 4 are installed in a facility, the facility management system 1 may, for example, when a reservation is accepted, output reservation information S1 related to the reservation from the kitchen terminal 4 of the multiple kitchen terminals 4 that is located closest to the kitchen staff, or from the kitchen terminal 4 that outputs the most order forms T1. This allows the reservation information S1 to be grasped quickly and reliably.

In another embodiment of the present invention, the output processing unit 316 may execute output processing to output reservation information S1 at the kitchen terminal 4 as follows. Note that the example of output processing shown below can also be applied to output processing to output delivery information B1 at the kitchen terminal 4 and output processing to output reservation information S1 at a cash register terminal.

For example, the output processing unit 316 may repeatedly output the reservation information S1 so that the shorter the remaining time from the current date and time to the scheduled arrival time (scheduled usage date and time) of the facility included in the reservation, the higher the output (printing) frequency of the reservation information S1 at the kitchen terminal 4. For example, if the remaining time at the time the acquisition processing unit 311 acquires the reservation information is "1 hour," the output processing unit 316 may repeatedly output the reservation information S1 at a cycle (interval) of "3 minutes." On the other hand, for example, if the remaining time at the time the acquisition processing unit 311 acquires the reservation information is "30 minutes," the output processing unit 316 may repeatedly output the reservation information S1 at a cycle (interval) of "1 minute."

The output processing unit 316 may also repeatedly output the reservation information S1 so that the frequency with which the reservation information S1 is output from the kitchen terminal 4 increases as the remaining time shortens over time. In the above example, the output processing unit 316 shortens the output cycle of the reservation information S1 as the remaining time shortens from "1 hour" over time.

The output processing unit 316 may also output (print) the reservation information S1 so that the shorter the remaining time, the more emphasized the display of the reservation information S1 on the kitchen terminal 4. For example, if the remaining time at the time the acquisition processing unit 311 acquires the reservation information is "1 hour," the output processing unit 316 displays the reservation information S1 with a small exclusive area, font size, etc. on the order form T1. On the other hand, if the remaining time at the time the acquisition processing unit 311 acquires the reservation information is "30 minutes," the output processing unit 316 displays the reservation information S1 with a large exclusive area, font size, etc. on the order form T1. The output processing unit 316 may also change the display content of the reservation information S1 depending on the remaining time.

The output processing unit 316 may also output the reservation information S1 so that the display of the reservation information S1 on the kitchen terminal 4 is emphasized as the remaining time shortens over time. In the above example, the output processing unit 316 increases the size (exclusive area, character size, etc.) of the reservation information S1 on the order form T1 as the remaining time shortens from "1 hour" over time. The output processing unit 316 may also change the shade or display brightness of the background color or character color of the reservation information S1 on the order form T1 as the remaining time shortens over time.

With the above configuration, kitchen staff can easily recognize when a reservation has been made that requires prompt preparation for the customer's arrival, such as a same-day reservation or a last-minute reservation, allowing employees to appropriately prepare for the customer's arrival. As mentioned above, the notification processing unit 313 may display the reservation information S1 on the operation and display unit 33 by varying the notification frequency or display mode based on the remaining time.

The output processing unit 316 may also cause the kitchen terminal 4 to output reservation information S1 based on the remaining time and the remaining number of reservations available for the facility at the current date and time (number of available reservations). Specifically, the output processing unit 316 causes the kitchen terminal 4 to output reservation information S1 when the remaining time is within a predetermined time and the number of available reservations is less than a predetermined number, and does not cause the kitchen terminal 4 to output reservation information S1 when the remaining time is within a predetermined time and the number of available reservations is equal to or greater than a predetermined number. Furthermore, when the remaining time is within a predetermined time and the number of available reservations is equal to or greater than a predetermined number, the output processing unit 316 may also cause the kitchen terminal 4 to output reservation information S1 in an output format different from the output format of reservation information S1 when the remaining time is within a predetermined time and the number of available reservations is less than the predetermined number. Furthermore, the output processing unit 316 may also cause the kitchen terminal 4 to output reservation information S1 more frequently or in a more emphasized display format as the number of available reservations decreases.

The output processing unit 316 may also cause the kitchen terminal 4 to output reservation information S1 based on the remaining time and the current time slot within the facility's operating hours. Specifically, the output processing unit 316 causes the kitchen terminal 4 to output reservation information S1 if the remaining time is within a predetermined time and the current time slot is a busy time slot (lunchtime, dinnertime, etc.), and does not cause the kitchen terminal 4 to output reservation information S1 if the current time slot is not a busy time slot. The output processing unit 316 may also cause the kitchen terminal 4 to output reservation information S1 in an output format that differs from the output format of reservation information S1 when the current time slot is a busy time slot, when the current time slot is not a busy time slot. The output processing unit 316 may further cause the kitchen terminal 4 to output reservation information S1 more frequently or in a more emphasized display format, the shorter the remaining time, when the current time slot is a busy time slot.

The output processing unit 316 may also cause the kitchen terminal 4 to output reservation information S1 based on the remaining time and the content of the "course" included in the reception information. Specifically, if the remaining time is within a predetermined time and the content of the "course" is a complicated and time-consuming course that cannot be prepared in a short time, the output processing unit 316 may cause the kitchen terminal 4 to output the reservation information S1 more frequently or in a more emphasized display mode compared to the case of "seat only." Furthermore, in the above example, the output processing unit 316 may also cause the kitchen terminal 4 to output the reservation information S1 more frequently or in a more emphasized display mode the more the number of people making the reservation. This allows kitchen staff and employees to respond appropriately even when a time-consuming course is reserved for multiple people (e.g., four people).

1: Facility management system 2: Reservation management device 3: Facility management terminal 4: Kitchen terminal 5: Employee terminal 211: Reservation processing unit 212: Display processing unit 213: Notification processing unit 311: Acquisition processing unit 312: Display processing unit 313: Notification processing unit 314: Type determination processing unit 315: Status determination processing unit 316: Output processing unit 317: Accounting processing unit 411: Acquisition processing unit 412: Output processing unit

Claims (7)

an acquisition processing unit that acquires reception information accepted at the facility;
an output processing unit that determines an output destination of the received information acquired by the acquisition processing unit by referring to a storage unit that stores the type of the received information and an output destination to which the received information is to be output in association with each other, and outputs the received information to the determined output destination ;
Equipped with
The output processing unit is a facility management system that, when the reception information acquired by the acquisition processing unit is reservation information for the facility and includes the number of people making a reservation and the scheduled arrival time, outputs the reservation information on a kitchen terminal of the facility associated with the reservation information in the memory unit . When the reception information acquired by the acquisition processing unit is order information for a product provided at the facility, the output processing unit outputs the order information on the same kitchen terminal associated with the order information in the storage unit.
The facility management system of claim 1 . the output processing unit causes the kitchen terminal to output the reservation information when the remaining time from the current date and time to the scheduled date and time of use of the facility included in the reservation information is equal to or less than a predetermined time.
The facility management system according to claim 1 or 2 . the output processing unit causes the kitchen terminal to output the reservation information in an output format corresponding to the remaining time from the current date and time to the scheduled date and time of use of the facility included in the reservation information, or the number of people included in the reservation information;
The facility management system according to any one of claims 1 to 3. the output processing unit causes the kitchen terminal to output the reservation information in an output format different from an output format used when the facility management terminal outputs the reservation information;
The facility management system according to any one of claims 1 to 4. an acquisition step of acquiring reception information accepted at the facility;
an output step of determining an output destination of the received information acquired in the acquisition step by referring to a storage unit that stores the type of the received information and an output destination to which the received information is to be output in association with each other, and outputting the received information at the determined output destination ;
executed by one or more processors,
In the output step, if the reception information acquired in the acquisition step is reservation information for the facility and includes the number of people making a reservation and the scheduled arrival time, the reservation information is output on a kitchen terminal of the facility associated with the reservation information in the memory unit, a facility management method. an acquisition step of acquiring reception information accepted at the facility;
an output step of determining an output destination of the received information acquired in the acquisition step by referring to a storage unit that stores the type of the received information and an output destination to which the received information is to be output in association with each other, and outputting the received information at the determined output destination ;
executed by one or more processors ,
In the output step, if the reception information acquired in the acquisition step is reservation information for the facility and includes the number of people making the reservation and the scheduled arrival time, the facility management program outputs the reservation information on a kitchen terminal of the facility associated with the reservation information in the memory unit .