JP2014048860A - Operation work automation system, operation work automation method and operation work automation program - Google Patents

Abstract

The present invention provides an operation automation system that enables an end user to easily prepare for operation and implement operation.
In an operation business automation system including an operation target system for performing an operation business, an operation flow indicating an end user's operation business is an operation business repository described in a predetermined description language according to the flow procedure; An operational business screen display unit that displays the operational business repository on the screen, and an operational business execution unit that executes the operational business repository displayed by the operational business screen display unit and performs the operational business on the target system To do.
[Selection] Figure 1

Description

  The present invention relates to an operation business automation system, an operation business automation method, and an operation business automation program, and more particularly to an operation process automation of a server or the like, particularly to a process up to the start of an IT system operation process.

  In recent years, the demand for network systems such as server monitoring from end users has been increasing regardless of whether the IT budget is mainly flat. IT departments must provide better and more prompt services to end users while continuously reducing costs and improving efficiency.

  Therefore, it is necessary to increase the number of management servers per operational SE by automating the IT system operational process over the entire technical field.

  Automation of the IT system operation process is actively promoted as described in Patent Documents 1 and 2 described later. Thereby, the cost reduction of the operation SE for performing the operation work can be greatly expected.

  Patent Document 1 describes the following.

  The performance information collection unit collects information representing the load performance virtually realized on the host computer as a value, and outputs it as performance information. When the performance analysis unit receives the performance information, compares the value represented by the performance information with a threshold value, and determines that there is an abnormality in the load on the guest computer, it outputs an abnormality message to that effect. The resource information collection unit collects information representing the number of resources allocated to the guest computer on the host computer.

  Patent Document 2 discloses a scenario in which a series of work items constituting a series of work and a time at which the work is performed based on a work procedure manual, and information including a computer that performs the work based on the scenario. It is described that means for registering in the system and performing work related to time according to automatic navigation from the system side is provided.

JP 2009-205208 A JP 2011-159131 A

  However, even if the operation work is automated, it is necessary to go through processes such as confirmation of a request from an end user, creation of a work plan according to the request, and approval until the operation work is started.

  As described above, Patent Documents 1 and 2 do not describe the cost reduction of these processes and cannot solve the problem.

  The purpose of the present invention is that it does not require a person with system skills to realize the automation of IT system operation process, does not require approval every time work is performed, and does not depend on the skill of the worker. An execution system, an operation business automatic execution method, and an operation business automatic execution program are provided.

  The above and other objects and novel features of the present invention will be apparent from the description of this specification and the accompanying drawings.

  Of the inventions disclosed in the present application, the outline of typical ones will be briefly described as follows.

  (1) The present invention relates to an operation work in which an operation flow indicating an end user's operation work is described in a predetermined description language in accordance with the flow procedure in an operation work automation system having an operation target system for carrying out the operation work. An operation that displays the repository, the operation business screen display unit that displays the operation business repository on the screen, and executes the operation business repository displayed by the operation business screen display unit to perform the operation business on the operation target system An operational business automation system characterized by comprising a business execution unit.

  (2) According to the present invention, the operation work screen display unit displays an operation work repository indicating an end user's operation work in accordance with the flow procedure, and displays an operation work repository described in a predetermined description language on the screen; An operation business automation method comprising a step of executing the operation business repository displayed by the operation business screen display unit by an execution unit and executing the operation business on an operation target system. .

  (3) The present invention provides an operation work screen display unit for displaying an operation work repository described in a predetermined description language on a screen according to the flow procedure of an operation flow indicating an end user's operation work, An operation work automation program characterized in that the operation work repository displayed by the operation work screen display unit is executed to function as an operation work execution unit for executing an operation work on an operation target system.

  Of the inventions disclosed in the present application, effects obtained by typical ones will be briefly described as follows.

  In other words, according to the present invention, the lead time can be greatly shortened, and the end user can perform the operation work with the same quality as the operation work performed by the operation SE at an arbitrary timing.

1 is a configuration diagram of an overall configuration of an operation automation system that enables an end user to execute an operation according to an embodiment of the present invention. It is a block diagram of the operation business automatic execution system in FIG. It is a flowchart which shows execution of the operation business by the end user in FIG. It is a figure which shows a portal, Active Directory of an operation business automation system, and group user mapping. It is a figure showing the access right of an operation flow. It is a figure showing a screen layout of an operation flow selection screen and an operation business repository hierarchy diagram, and showing these two relations. It is a screen layout of an operation flow detail screen. It is a screen layout of a parameter setting dialog.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, in order to explain embodiment, the same code | symbol is attached | subjected to the same member in principle in all the figures, and the repeated description is abbreviate | omitted.

<Configuration of Operational Automation System 20>
FIG. 1 is a configuration diagram of an operation work automation system 20 that enables an end user to execute an operation work according to an embodiment of the present invention. FIG. 2 is a configuration diagram of the operation business automatic execution system 1 in FIG. Hereinafter, an operation work automation system 20 according to an embodiment of the present invention will be described in detail with reference to the drawings.

  The operation business automation system 20 includes an operation business automatic execution system 1, a portal 2, portal authority information 3, an Active Directory (hereinafter referred to as AD) 4, an operation business repository 6, an automatic execution system authority information 7, and user group information 8. .

  As shown in FIG. 2, the operation work automatic execution system 1 includes an operation work screen display unit 16 and an operation work execution unit 17.

<Functions of the operation business execution system 1>
The operation business automatic execution system 1 has an operation flow indicating the operation business of the end user 15 according to the flow procedure, and an operation business repository 6 that displays the operation business repository 6 on a screen according to a predetermined description language. A screen display unit 16 and an operation task execution unit 17 that executes the operation task repository 6 displayed on the operation task screen display unit 16 and performs the operation task on the operation target system 11 are provided. The operation job screen display unit 16 and the operation job execution unit 17 are realized by causing a computer to function by an operation job automatic execution program.

  Information on the operation business exists in the operation business repository 6, and each operation business is managed by the operation business repository 6 in an XML format file.

<Functions of portal 2>
The portal 2 can check the status of the end user system 10 and provides a GUI (Graphical User Interface) for the end user 15 to issue an instruction to the operation business automatic execution system 1.

  The portal 2 can confirm the access right to the operation business automatic execution system 1 through the AD 4.

<Portal authority information 3>
The portal authority information 3 stores an end user account and password, and authenticates the end user 15 through the portal 2.

<AD4 function>
The AD 4 collectively manages authentication information and authority information of the portal 2 and the operation work automatic execution system 1 using the user group information 8.

<Operational repository 6>
The operation business repository 6 stores operation business information written in XML and indicating an operation business procedure for performing the operation business.

<Automatic execution system authority information 7>
The auto-execution system authority information 7 stores authority information for a user or system administrator to automatically execute an operation task such as a reference right, an execution right, and an edit right for the operation task repository 6.

  For example, a system administrator or the like has a reference right, an execution right, and an editing right. Further, the end user 15 has a reference right and an execution right, and such authority information is stored in the automatic execution system authority information 7. As a result, the authorized business repository 6 can be accessed only by authorized ones.

<User group information 8>
The user / group information 8 is a database that stores authentication information / authorization information to be given to the user. The user / group information 8 is accessed by the portal 2 through the AD 4 to authenticate the user.

<End user system 10>
The end user system 10 is a system accessed by the end user 15.

<Operation target system 11>
The operation target system 11 is a system that is activated by the operation operation automatic execution system 1 and performs operation operations such as server monitoring and resource monitoring.

<Execution of operations by end user 15>
FIG. 3 is a flowchart showing the execution of the operation work by the end user 15 in FIG. Hereinafter, the execution of the operation work by the end user 15 will be described with reference to FIG.

  FIG. 3 shows an operation flowchart of the end user 15, the portal 2 (processing and screen), the operation work automatic execution system 1, AD4, and the operation target system 11.

  The end user 15 connects to the portal 2 from the browser of the client machine. Security is maintained between the client machine and the portal 2 by communication using a VPN (Virtual Private Network).

  Since a login screen is displayed on the portal 2 in step S10 in FIG. 3, the end user 15 attempts to log in to the portal 2 in step S100 in FIG. 3 using an account and a password.

  When the portal 2 receives the account and password from the end user 15, the portal 2 and the operation business automatic execution system 1 pass through the user authentication information processing and authenticate to the AD 4 in steps S50 and S150, respectively. Send your account and password.

  When the AD 4 receives the account and password, the AD 4 performs authentication information processing of the end user 15 in a lump in step S200. The AD 4 accesses the user / group information 8, compares the stored password and account with the password and account transmitted from the end user 15, and performs authentication / authority check.

  If the authentication fails, the AD 4 notifies the portal 2 and displays an error message indicating an error in step S52. When the authentication is successful, the AD 4 notifies the portal 2 and the operation automatic execution system 1 to that effect, and in step S54, the portal 2 displays the operation flow selection screen and proceeds to step S12.

  When the end user 15 selects the operation flow in step S12, the end user 15 transmits the content of the selected operation flow to the portal 2.

  In step S56, the portal 2 displays an operation flow detail screen.

  When the end user 15 presses the flow execution button in step S14, the end user 15 notifies the operation work automatic execution system 1 of the content.

  The operation work automatic execution system 1 activates an operation flow in step S152.

  The operation business automatic execution system 1 displays a parameter input dialog in step S156 if it is necessary to input operation business parameters in step S154, and proceeds to step S16 if parameter input is necessary, and requires parameter input. If not, the process proceeds to step S156 without displaying.

  In step S16, the end user 15 inputs parameters in the parameter input dialog, and proceeds to step S156.

  The operation work automatic execution system 1 starts execution of the operation flow in step S156 and starts the operation work in step 158. The operation business automatic execution system 1 terminates the business with respect to the operation business automatic execution system 1 in step S160. In step S18, the end user 15 confirms the automatic job execution.

  In this way, the operation work can be easily performed by the end user 15 having no skill. In this way, only those having the authority to access the operation business automatic execution system 1 can access.

  FIG. 4 is a diagram showing mapping between the portal 2 and the group / user of the user / group information 8 of the operation work automatic execution system 1 according to the embodiment of the present invention. As shown in FIG. 4, first, each system will be described.

  The portal role 21 of the portal authority information 3 and the portal user 22 have a one-to-many relationship, and the role 26 of the automatic execution system authority information 7 of the operation business automatic execution system 1 and the user of the operation business automatic execution system 1 24 has a one-to-many relationship. The group 28 of the user group information 8 and the user 30 have a one-to-many relationship. The system relationship between the AD group 28 and the user 30 of the user / group information 8 is that the group 21 of the user / group information 8 has the role 21 of the portal authority information 3 and the automatic execution of the operation business automatic execution system 1. The portal role 26 of the system authority information 7 has a one-to-one relationship, the user 30 of the user / group information 8, the role 21 of the portal authority information 3, and the user of the automatic execution system authority information 7 of the operation business automatic execution system 1. 24 and a one-to-one relationship.

<Operation flow access rights>
FIG. 5 is a diagram illustrating the access right of the operation flow according to the embodiment of the present invention. As shown in FIG. 5, the operation flow access right is set to the role 26 of the operation work automatic execution system 1. The types of access rights include operational flow editing authority, operational flow reference authority, and operational flow execution authority.

  For example, in the operation business automatic execution system 1, with respect to the operation flow / server monitoring / addition / resource monitoring, the role A cannot have the editing authority (W) and the reference authority (R), and the execution authority (X) It is possible. In role B, editing authority (W), reference authority (R), and execution authority (X) are not allowed.

  The end user 15 is assigned reference authority and execution authority for a specific operation flow according to the contract contents with the operation automation system 20, and the business is executed based on the execution authority. The operation business administrator of the operation business automation system 1 has the authority to edit the operation flow described in the XML file format.

<Operation flow selection screen>
FIG. 6 is a screen layout of the operation flow selection screen and an operation business repository hierarchy diagram, and shows these two relations. As shown in FIG. 6, when the screen is displayed, the hierarchy of the operation business repository is displayed on the operation flow selection screen. At this time, the operation flow has a hierarchical structure and corresponds to the operation flow selection screen.

  As described above, the operation flow selection screen is described in the XML format, and the operation flow selection screen described in the XML file is edited / referenced / executed. For example, for the operation flow, there are server monitoring, addition, resource monitoring, message monitoring, change, deletion, information collection, and network monitoring. In this operation flow selection screen, by clicking on the operation flow, a more detailed screen layout described later is displayed, and detailed contents such as operation flow items and operation operation details screen items can be selected hierarchically. .

  The intermediate node can be expanded and contracted by selection, and the operation flow detail display screen is displayed by applying the operation flow.

<Operation flow details screen>
FIG. 7 is a screen layout of the operation flow detail screen.

  As shown in FIG. 7, there are an operation flow name 601 and an operation flow execution button 602 in the space at the upper left of the screen.

  The operation flow name is a name of a flow for executing a business, and the operation flow execution button is a button for executing the operation flow displayed on the screen.

  In the lower left of the screen, there is a flow detail 603 of the operation flow, which describes a flow ID for uniquely identifying the operation and an operation flow. For example, on the right side of the screen, a flow design 604 that can grasp the outline of the operation flow is displayed.

  For example, the flow name is defined as the flow details for the resource management. A flow ID, for example, 123456-aaa is defined for the flow. In the description, it is described that the flow is to add resource monitoring of the CPU and memory. In this way, it is possible to uniquely determine that the flow described in the XML format is resource management.

  On the other hand, the flow design displayed on the right side of the screen describes collecting resources, for example, system connection, monitoring condition settings, monitoring target settings, and evidence, and detects abnormalities from the described monitoring targets. It is described to do.

  As described above, in the embodiment, it is defined in the operational business repository 6 that detecting an abnormality from the monitoring target according to the monitoring condition is the content of the business flow, and the business flow of the operational business repository 6 is executed. The business can be carried out. In addition, it is possible to visually grasp which step is currently being executed on the flow design. Explains which steps of the operation are executed.

  In this way, the described XML file is displayed on the screen according to the operation flow, and the business flow of the end user 15 is executed by executing the business flow of the end user 15 shown in the screen layout. can do.

<Parameter setting>
FIG. 8 is a diagram showing a screen layout of the parameter setting dialog according to the embodiment of the present invention. As shown in FIG. 8, the screen layout 701 of the parameter setting dialog is a dialog screen for performing parameter setting for executing the operation work. Reference numeral 702 denotes an operation start button. Reference numeral 703 denotes a cancel button.

  The above parameters can be input and set in the input item field of the parameter setting dialog screen displayed on the screen. For example, the server name and resource to be monitored are input as setting targets, and the server monitoring interval [s] and threshold [%] are set as setting conditions.

  Hereinafter, the operation work execution procedure according to the embodiment of the present invention will be described with reference to these drawings.

<Create Operational Repository 6>
In starting the operation business, the operation business repository 6 is created as follows.

  As shown in FIG. 6, when the screen is displayed, the hierarchy of the operation business repository 6 is displayed on the operation flow selection screen.

  As described above, the operation flow selection screen is described in the XML format. When the system administrator edits, references, or executes the operation flow selection screen, the operation work automatic execution system 1 displays the operation flow detail screen. indicate.

  The end user 15 clicks the edited operation flow selection screen and inputs data to display the operation flow detail display screen hierarchically.

  Data is input into a field of a predetermined input item displayed on the operation flow detail display screen, and an operation flow is created.

<Operational flow>
As shown in FIG. 7, the space in the upper left of the screen has an operation flow name and an operation flow execution button. The operation flow name is a flow name for executing a business, and the operation flow execution button is a button for executing the operation flow displayed on the screen.

  In the lower left of the screen, there is a flow detail of the operation flow, and there is a flow ID for uniquely identifying the operation flow and a description of the operation flow. On the right side of the screen, a flow design that allows an overview of the operational flow is displayed.

  1 automatically sets parameters on the parameter setting screen displayed on the parameter setting dialog screen as described above. The input parameters are stored in the operation business repository 6. In this way, the set parameters, the operation flow, etc. are stored in the operation business repository 6 and the operation implementation process is simplified by executing the detailed screen of the operation business repository 6 based on the authority during operation. Thus, the end user 15 can easily simplify the operation preparation process for the operation target system 11 and can implement the operation target system 11.

  As described above, according to the present embodiment, the operation business repository 6 is created with the XML file, and the operation business is performed by inputting data in the field of the predetermined input item of the operation business repository 6. As a result, it is possible to save time and labor for the process and operation until the operation is started. In addition, the operation work can be packaged and provided in a self-service format, and even a non-skilled end user can realize a low price for starting up a corporate system.

  According to the present invention, an operation flow is displayed by an operation business repository described in a predetermined description language, an operation business screen display unit that displays the operation business repository on a screen, and an operation business screen display unit according to the flow procedure. The system can be used in an operation business automatic execution system including an operation business execution unit that executes an operation business repository and executes the operation business.

1: Operation business automatic execution system 2: Portal 3: Portal authority information 4: Active Directory (AD)
6: Operation work repository 7: Automatic execution system authority information 8: User group information 10: End user system 11: Operation target system 15: End user 16: Operation work screen display part 17: Operation work execution part 20: Operation work automation system

Claims (9)

An operation automation system equipped with an operation target system for carrying out operations,
An operation flow indicating an end user's operation business is an operation business repository described in a predetermined description language according to the flow procedure, and
An operational business screen display unit for displaying the operational business repository on a screen;
An operation business execution unit that executes the operation business repository displayed by the operation business screen display unit and performs the operation business on the operation target system;
An operational work automation system characterized by comprising: In the operation work automation system according to claim 1,
The operational flow automation system, wherein the operational flow is monitoring of computer resources. In the operation work automation system according to claim 2,
The operation work automation system, wherein the operation flow is server monitoring. In the operation work automation system according to claim 3,
The operational business automation system, wherein the operational business repository is described in an XML language. In the operation business automation system according to claim 4,
The operational business automation system, wherein the operational business repository has a hierarchical structure. The operation flow showing the operation job of the end user is displayed on the screen according to the flow procedure by the operation job screen display unit according to the flow procedure;
The operation business execution unit executes the operation business repository displayed by the operation business screen display unit, and performs the operation business on the operation target system.
A method for automating operations, characterized by comprising: In the operation work automation method according to claim 6,
An operational business automation method, wherein the operational business repository is described in an XML language. In the operation work automation method according to claim 7,
The operation business automation method, wherein the operation business repository has a hierarchical structure. Computer
An operation flow showing an end user's operation business is an operation business screen display unit for displaying an operation business repository described in a predetermined description language on the screen according to the flow procedure;
An operation business execution unit that executes the operation business repository displayed by the operation business screen display unit and performs the operation business on the operation target system;
An operational automation program characterized by making it function.

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