JP2012064072A - Product delivery system and method - Google Patents

Abstract

A product is delivered safely and reliably with a simple configuration.
A home delivery management unit 40 receives ordering information from an ordering terminal 50 and instructs delivery of food related to ordering to a user's apartment. When the food is carried into the home delivery locker 20, the home delivery locker 20 transmits carry-in completion information indicating that the food has been carried into the locker management unit 30. When the locker management unit 30 receives the carry-in completion information, the locker management unit 30 updates the use state of the home delivery locker 20 and transmits delivery completion information indicating completion of delivery of food to a previously registered notification destination. The food for the order is delivered to the home delivery locker 20 in a state of being accommodated in the food container 48. When the food container 48 is carried in by the user, the home delivery locker 20 transmits container return information to the locker management unit 30.
[Selection] Figure 1

Description

  The present invention relates to a system and method capable of reliably delivering a product to a resident of an apartment, for example, and collecting a container for storing the product.

  In recent years, with the increase in dual-income families, for example, delivery services for delivering food have become widespread. This tendency is particularly noticeable in apartment houses such as apartments. In this food delivery service, a user places an order for food by accessing an ordering website operated by a food delivery company or by a food delivery company collecting a predetermined order form. The food delivery company that received the order delivers the food by itself or by instructing a courier company that is affiliated to deliver the food to deliver the food to the user. Thereby, the user can save the trouble of going to the supermarket and purchasing food.

  Such a food delivery service has a problem from the viewpoint of security because a delivery company (or a food delivery company) needs to enter a condominium when delivering food. Also, if the user is absent at the time of food delivery, it is necessary to take the food home or leave it in front of the dwelling unit, which is not suitable for delivering fresh products.

  Accordingly, in the service described in Non-Patent Document 1, a food storage place is installed in a common part of an apartment, and a food delivery company contracted individually with an apartment resident delivers the food to this food storage place. Send e-mails to notify residents that food has been delivered. Thereby, the food delivery company can deliver the food without entering the apartment.

"Home Delivery Locker / Home Delivery Locker Full-Time System | New Information 100616", [Online], date unknown, [search August 29, 2010], Internet <URL: http://www.fts.co .jp / new / news100616.html>

  However, in the service described in the above non-patent document, it is necessary to secure a food storage place in the apartment, which causes a space limitation. In addition, since all the residents in the apartment can go in and out of the storage location, there is a risk that food ordered by one resident is taken out by another resident. Moreover, when the resident who ordered food forgets carrying out, there existed a problem that the hygienic state of the whole storage place deteriorated.

  Furthermore, in a food delivery company, it is necessary to separately collect a food container that accommodates the delivered food. However, the service described in the above non-patent document cannot recognize the timing at which the food container should be collected. There was also a problem that it could not be recovered immediately.

  The present invention has been made in view of the above background, and an object thereof is to provide a product delivery system and method capable of delivering a product safely and reliably with a simple configuration. Another object of the present invention is to provide a merchandise delivery system and method capable of immediately collecting containers after delivery.

  The product delivery system of the present invention includes an ordering terminal operated by a user at the time of ordering a product, a home delivery locker provided in an apartment house and having a plurality of lockers for accommodating products, the ordering terminal and a plurality of the home delivery The locker management unit that manages the usage state of the locker and holds the notification destination information indicating the notification destination to the user, and is connected to the ordering terminal via a communication line, and indicates the ordering contents of the product from the ordering terminal The delivery locker includes a delivery management unit that receives the order information and instructs the delivery of the product related to the order to the collective housing, and the home delivery locker manages the lock-in completion information indicating that the product related to the order has been delivered. And the locker management unit updates the use state of the home delivery locker when receiving the carry-in completion information and sends the merchandise to the notification destination. And transmits the delivery completion information indicating delivery completion.

  With this configuration, the product ordered by the user is carried into the delivery locker of the apartment, and a notification indicating the completion of product delivery is sent to the user. Therefore, the product can be delivered safely and reliably with a simple configuration. It becomes possible to do.

  In the product delivery system of the present invention, the locker management unit transmits a notification prompting the notification destination to carry out the product when the product related to the order has been carried into the delivery locker for a predetermined time. It is characterized by. With this configuration, it is possible to prompt the user who has forgotten to carry out the product to carry out the product, and to prevent the sanitary condition inside the locker from being deteriorated.

  In the merchandise delivery system of the present invention, the merchandise related to the order is delivered to the delivery locker in a state of being accommodated in a merchandise container, and the delivery locker returns a container indicating that the merchandise container has been carried in by a user The information is transmitted to the locker management unit. Thereby, in the locker management part, it can grasp | ascertain quickly and reliably that the container was returned.

  In the product delivery system of the present invention, the locker management unit transmits collection instruction information for instructing the return of the container to the home delivery management unit when receiving the container return information. With this configuration, the food container can be quickly collected after the food delivery.

  In the product delivery system of the present invention, when the locker management unit receives the container return information, the locker management unit updates the use state of the home delivery locker, and the home delivery locker has the food container carried out of the home delivery locker. The use end information indicating this is transmitted to the locker management unit, and when the use end information is received, the locker management unit updates the use state of the home delivery locker again. With this configuration, the usage status of the locker can be grasped quickly and reliably.

  The product delivery method of the present invention includes a step of transmitting order information indicating the order contents of a product from a user ordering terminal to a home delivery management unit that manages delivery of the product via a communication line, and the home delivery management unit includes: When receiving the order information, the step of instructing delivery of the product related to the order to the user's collective housing, and the delivery completion information indicating that the product related to the order is carried in the delivery locker, A step of transmitting to a locker management unit for managing a plurality of delivery locker usage statuses, and updating the delivery locker usage status when receiving the carry-in completion information in the locker management unit; Delivery completion information indicating completion of delivery of the product is transmitted to the notification destination. Also with this configuration, the same effect as described above can be obtained.

  According to the present invention, since the product related to the order is carried into the home delivery locker and the user is notified of the carry-in to the locker, the product can be delivered safely and reliably with a simple configuration. Further, since the delivery company is notified that the container for storing the product has been carried into the home delivery locker, the container used for delivery can be immediately recovered.

The block diagram which shows the structure of the goods delivery system which concerns on one Embodiment of this invention. Explanatory diagram schematically showing the usage status of home delivery lockers Flow chart showing operation during delivery of product delivery system Flow chart showing the operation at the time of collection of the product delivery system

  A merchandise delivery system according to an embodiment of the present invention is shown in FIG. In the present embodiment, the case of delivering food will be described as an example, but the system according to the present invention can also be applied to delivery of luggage other than food.

  The product delivery system 10 includes a delivery locker 20 provided in an apartment house such as a condominium, a locker management unit 30 for managing the loading / unloading of luggage in the delivery locker 20, and a delivery provided to a food delivery company. The management part 40 and the order terminal 50 which orders food are provided. The locker management unit 30, the home delivery management unit 40, and the ordering terminal 50 are connected to each other via the Internet 60 as a communication line, and can transmit and receive data.

  The home delivery locker 20 includes a locker 22 for storing luggage, an operation panel 24 for operation by a user of the home delivery locker, and a control unit 26 for controlling the opening / closing operation of the locker 22. In the system of the present embodiment, the control unit 26 is connected to the locker management unit 30 via a dedicated line, but these may be connected via the Internet 60.

  The home delivery locker 20 includes a plurality of lockers 22 arranged vertically and horizontally, and each locker 22 is given a locker ID as an identifier, and the locker management unit 30 manages the status of loading / unloading of luggage, etc. It is possible. Also, in the figure, of the left two rows of lockers 28, 29, the right locker 28 is for storing the food delivered from the food delivery company (and the food container 48 for storing it), The left locker 29 is used as a return box for collecting only the food container 48 after the food is collected.

  The operation panel 24 authenticates that it is a resident or a delivery company, a group of operation keys operated when carrying in / out food, a display panel for displaying a menu screen or an operation instruction screen, and the like. A card insertion slot for inserting an authentication card (IC card, magnetic card, etc.). This authentication card is given to a delivery company from a locker management company (a company that operates the locker management unit 30) when, for example, a food delivery contract is made with a resident.

  The control unit 26 receives an operation input via the operation panel 24 and controls the opening / closing operation of each locker 22. In addition, when food (or a food container) is carried into the locker 22 or when the food is carried out, the control unit 26 includes information including a locker ID related to loading / unloading, a corresponding room number, and loading / unloading time. To the locker management unit 30. Thereby, it is possible for the locker management company to recognize that the food (or food container) has been carried into or out of the locker 22.

  The locker management unit 30 is provided in a locker manager who manages home delivery lockers provided in a plurality of apartments. The locker management unit 30 is connected to each of the home delivery lockers, and has a database 32 for centrally managing the food loading / unloading status in these home delivery lockers. FIG. 2 shows an example of a database provided in the locker management unit 30, and information on locker ID, usage status, user (resident) room number, usage start date and time, and usage time is provided for each apartment. It is remembered. The usage time information is calculated from the current date and time information detected by a timer (not shown) provided in the locker management unit 30 and the usage start date and time information.

  For example, for the locker with locker ID “1”, food was brought into the resident of room number “1207” at 9:14 on September 1, and the usage time was 4 hours 46 minutes. (The food has been brought in for 4 hours and 46 minutes). The locker with the locker ID “N-1” is a locker 29 for collecting the food container 48, the status information is “returning”, and the food container 48 is carried in by the user. Is shown.

  The locker management unit 30 has e-mail address information indicating the user's notification destination, and when food is brought into the locker, the food is brought into the corresponding user and its delivery. Send an email containing the original information. As a result, the user can recognize that the food has been delivered. In addition, the locker management unit 30 refers to the locker usage time data in the database, and transmits an e-mail prompting the user to carry out the product every time the usage time elapses, for example, 1 hour. This notification by e-mail is performed a predetermined number of times (for example, five times).

  In addition, the locker management unit 30 has a browsing website indicating the usage status of each locker based on the database. On this browsing website, a locker ID and information indicating the use state are displayed, and can be referred to by a food delivery company including a home delivery management unit 40 described later.

  The home delivery management unit 40 includes an order receiving unit 42 and a delivery / collection management unit 44. The order receiving unit 42 is for receiving information on a food shipping request from the ordering terminal 50, and includes, for example, a website for receiving food ordering and a database for collecting and managing food ordering information. Further, the home delivery management unit 40 can refer to the browsing website of the locker management unit 30, and whether there is a locker that can be used at the time of ordering or not, the food container 48 is carried into the collection container. It can be detected whether or not. If there is no locker available at the time of ordering, the user may be inquired whether or not to continue shipping food.

  The delivery / collection management unit 44 confirms whether or not there is a delivery vehicle 46 capable of delivering food when the food order receiving unit 42 receives a food delivery request, and delivers a delivery instruction to the deliverable delivery vehicle 46. Put out. The food is put in a food container 48 set to a predetermined size and delivered to the apartment by a delivery vehicle 46. When no resident is present in the apartment, the food container 48 containing the food is carried into the locker 22.

  The ordering terminal 50 is a communicable terminal such as a personal computer provided in each resident's dwelling unit, a mobile phone owned by each resident, a PDA, or the like. Access the order-only website you operate and ask for food delivery.

  Hereinafter, the operation of the food delivery system according to the embodiment will be described with reference to the flowcharts of FIGS. 3 and 4. FIG. 3 shows an operation during food delivery. First, when a food order is made by a resident of the apartment, the home delivery management unit 40 receives order information including the type of the ordered food and the orderer information (S10). Then, the home delivery management unit 40 issues a food delivery instruction to the delivery vehicle 46 capable of delivering the food (S11). Upon receipt of the delivery instruction, the delivery vehicle 46 accommodates the food for the order in the food container 48 and delivers the food to the ordering apartment.

  When the orderer is absent in the condominium at the order destination, the food (and food container) is carried into the home delivery locker 20 installed in the condominium. When the control unit 26 of the home delivery locker 20 detects that the food (and the food container) has been carried in (S12), the use start including information such as the locker ID, the user (resident), the use start time, and the food delivery company is started. Information is transmitted to the locker management unit 30 (S13).

  The locker management unit 30 that has received the use start information changes the state of the corresponding locker ID in the database 32 to “in use” and updates the room number and use start time information (S14). Then, an e-mail for notifying that the food has been delivered is transmitted to the e-mail address of the resident corresponding to the room number included in the use start information (S15). Thereby, the user who ordered the food can recognize that the food has been delivered to the apartment. Thereafter, the locker management unit 30 transmits delivery completion information indicating that the delivery of food has been completed to the home delivery management unit 40 (S16).

  Thereafter, the locker management unit 30 counts the usage time of the corresponding locker until the food is carried out of the locker 22. And when utilization time passes for a fixed time (for example, 1 hour), the email which encourages carrying out of the foodstuff will be transmitted with respect to a user. Thereby, the user who has forgotten to carry out the food can be prompted to carry out the food, and the sanitary condition inside the locker can be prevented from deteriorating.

  Then, when food (and a food container) is carried out from the locker by the user (that is, when the control unit 26 of the home delivery locker 20 detects carrying out of the food (S17)), the control unit 26 uses the locker ID and the user. Use end information including information on (resident) is transmitted to the locker management unit 30 (S18).

  The locker management unit 30 that has received the use end information changes the state of the corresponding locker ID in the corresponding database to “empty” and deletes the room number and use start time information (S19). Thereby, in the food delivery company who browsed the database of the locker management part 30, it can recognize that the said locker can be used. Moreover, the locker management unit 30 transmits food carry-out information indicating that the food has been carried out to the home delivery management unit 40 (S20). As a result, the delivery company can recognize that the user has taken out the food and that the locker can be used.

  FIG. 4 is a flowchart showing an operation when the food container is collected after the food is delivered. When the user carries the food container 48 into the home delivery locker 20 (that is, when the control unit 26 of the home delivery locker 20 detects that the food container 48 has been carried in (S30)), the control unit of the home delivery locker 20 26 transmits the return information including the locker ID in which the food container 48 is carried in, the user, the use start time, and the information of the food delivery company contracted with the user to the locker management unit 30 (S31).

  Upon receiving the return information, the locker management unit 30 changes the state of the corresponding locker ID in the database to “returning” and updates the information on the room number and the use start time (S32). Thereby, in the food delivery company who browsed the browsing website of the locker management part 30, it can recognize that the food container 48 is carried in.

  Then, when the food container 48 is collected from the locker by the home delivery company (that is, when the control unit 26 of the home delivery locker 20 detects carrying out of the food container 48 (S34, 35)), the control unit 26 Use end information including ID and user (resident) information is transmitted to the locker management unit 30 (S36).

  The locker management unit 30 that has received the use end information changes the status information of the corresponding locker ID in the corresponding database to “vacant” and deletes the room number and use start time information (S37). In addition, the locker management unit 30 transmits collection completion information indicating that the collection of the food container is completed to the home delivery management unit 40 (S38).

  In the above-described embodiment, if there is no locker that can be used at the time of product delivery, the product needs to be taken home. For this reason, the home delivery management unit 40 may reserve an available locker before delivering the product, and carry the product into the reserved locker. Thereby, there is no locker that can be carried in at the time of delivery of the product, and the risk that the product must be taken home can be eliminated.

  Further, when a predetermined time has elapsed after the product is carried into the locker, the delivery company or the condominium management company may forcibly collect the product carried into the locker. Thereby, while the goods are foodstuffs, it can suppress the deterioration of the hygiene state by carrying in a locker for a long time, and can suppress the fall of the utilization efficiency of a locker.

  In addition, the locker management unit may transmit the collection request information including the apartment in which the food container is carried in and the locker ID to the home delivery management unit. As a result, the delivery management department that receives the collection request information promptly and reliably collects the food container by issuing a collection instruction to the delivery vehicle that is operating near the apartment where the food container is delivered. can do.

  In the delivery system of the present embodiment, the dedicated locker 29 for collecting the container is provided. However, it is not always necessary to provide the locker dedicated for collection, and the product and the container are loaded in the same locker. May be. In this case, for example, when the home delivery company carries in, it is determined that the baggage carried into the locker is a product, and when the resident carries in, it is determined that only the container has been carried in, The locker management unit 30 can grasp whether the product has been carried in or only the container has been carried in. As a result, the home delivery locker can be used efficiently.

  INDUSTRIAL APPLICABILITY The present invention is useful as a merchandise delivery system that can deliver merchandise safely and reliably to residents without providing a dedicated space for holding merchandise.

DESCRIPTION OF SYMBOLS 10 Product delivery system 20 Home delivery locker 22 Locker 24 Operation panel 26 Control part 30 Locker management part 40 Home delivery management part 42 Order receiving part 44 Delivery / collection management part 48 Food container 50 Order terminal

Claims (5)

An ordering terminal operated by the user at the time of ordering the product;
A delivery locker that is provided in an apartment house and has a plurality of lockers for accommodating goods;
While managing the usage status of the user terminal and the plurality of home delivery lockers, a locker management unit holding notification destination information indicating a notification destination to the user,
Connected to the ordering terminal via a communication line, receiving ordering information indicating the ordering contents of the product from the ordering terminal, and including a home delivery management unit for instructing delivery of the product related to the ordering to the apartment house,
The home delivery locker transmits carry-in completion information indicating that the product related to the order has been carried into the locker management unit,
The locker management unit updates the use state of the home delivery locker when receiving the carry-in completion information and transmits delivery completion information indicating completion of delivery of the product to the notification destination Delivery system.   The locker management unit transmits a notification that prompts the notification destination to carry out the product when the product related to the order has been carried into the home delivery locker for a predetermined time. Product delivery system described. The product related to the order is delivered to the home delivery locker in a state of being accommodated in a product container,
The product delivery system according to claim 1 or 2, wherein the home delivery locker transmits container return information indicating that the product container has been carried in by a user to the locker management unit. When the locker management unit receives the container return information, it updates the usage state of the home delivery locker,
The home delivery locker transmits use end information indicating that the product container has been carried out of the home delivery locker to the locker management unit,
The product delivery system according to claim 3, wherein the locker management unit updates the use state of the home delivery locker again when receiving the use end information. Sending order information indicating the order contents of the product from the user's ordering terminal to the home delivery management unit that manages the delivery of the product via a communication line;
Instructing delivery of the product related to the order to the user's apartment when the home delivery management unit receives the ordering information;
In the home delivery locker, a step of transmitting carry-in completion information indicating that the product related to the order has been delivered to a locker management unit that manages the use state of the home delivery lockers;
The locker management unit updates the use state of the delivery locker when receiving the carry-in completion information, and transmits delivery completion information indicating completion of delivery of goods to the user's notification destination. Product delivery method.

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