JP2011192080A - Ordering system, and customer-side portable terminal and employee-side portable terminal used therein - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To dispense with a complicated procedure for identification and recognition of a customer's order and to easily prevent a false order by a customer unfamiliar with ordering by a portable terminal. <P>SOLUTION: An employee-side portable terminal includes: an employee-side communication unit which receives order data transmitted from a customer-side communication unit by use of near field communication; an employee-side display unit which displays the received order data; an employee-side input unit which receives input of editing data used for editing the order data; and an editing unit which edits the order data, using the editing data. The employee-side communication unit transmits the order data or the edited order data to the order management server as edited order data. The order management server receives the edited order data transmitted from the employee-side communication unit. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to an order system including an order management server that manages order data, and a customer-side mobile terminal and an employee-side mobile terminal used for the order system.

  As a conventional order system, an order system as in Patent Document 1 that receives an order content from a user and inputs the order content to an order terminal to receive an order, or an order system in which a user is installed in each table There is known an order system as disclosed in Patent Document 2 which can be ordered by itself using a terminal. The order system similar to Patent Document 2 can make the order reception work more efficient than the order system of Patent Document 1. However, an order system similar to Patent Document 2 has a high introduction cost, and many companies hesitate to introduce it.

  Therefore, as an order system that can streamline the order acceptance work and keep the introduction cost low, it communicates with a portable terminal owned by a customer as in Patent Document 3 or Patent Document 4 and places an order from the portable terminal. A receiving order system has been proposed.

JP 6-44315 JP-A-9-288772 JP2008-191831 JP2009-163543

  However, an order system using a mobile terminal owned by a customer as in Patent Document 3 or 4 requires a complicated procedure for identifying and authenticating an order from the user, It was easy for incorrect orders from customers unaccustomed to ordering to occur. These issues were one of the factors that hindered the spread of the order system.

  Also, with the conventional order system, it has been difficult to provide a variety of colorful services according to individual customers.

  The present invention has been made to solve the above-described problems, and does not require a complicated procedure for identifying and recognizing an order from a user, and an error from a user unfamiliar with an order using a mobile terminal. It is an object of the present invention to provide an order system using a portable terminal possessed by a user, which can easily prevent an order, and a customer-side portable terminal and an employee-side portable terminal used for the order system.

  Another object of the present invention is to provide an order system that can provide a variety of services that are appropriate for each individual customer, and a user-side mobile terminal and an employee-side mobile terminal used for the order system.

  In order to solve the above-described problems, the present invention provides an order system including an order management server that manages order data, a user-side input unit that receives an input of the order data, and a use that displays the order data A customer-side mobile terminal having a customer-side display unit and a customer-side communication unit that transmits the order data using short-range wireless communication; from the customer-side communication unit using short-range wireless communication; An employee side communication unit that receives the transmitted order data, an employee side display unit that displays the received order data, and an employee side that receives input of edit data used for editing the order data An employee-side mobile terminal having an input unit and an editing unit that edits the order data using the editing data, wherein the employee-side communication unit is configured to edit the order data or the edited data. The transmitted to the order management server the serial order data as an editing order data, the order management server is characterized by receiving the editing order data transmitted from the employee side communication unit.

  According to the order system according to claim 1, it is possible to accept an order from a portable terminal owned by the customer without requiring a complicated procedure for identifying and authenticating the order from the customer of the store. Moreover, it becomes easy for an employee to confirm an order content, and to prevent the wrong order from the customer unfamiliar with the order by a portable terminal.

  The order management server includes a slip data generation unit that generates slip data based on the received edited order data, and the employee-side communication unit receives the generated slip data from the order management server. Then, the received slip data is transmitted to the customer side communication unit using short-range wireless communication, and the customer side communication unit receives the slip data transmitted from the employee side communication unit. The customer-side display unit displays the received slip data.

  The employee-side communication unit transmits the edit order data to the customer-side communication unit using short-range wireless communication, and the customer-side communication unit is transmitted from the employee-side communication unit. The edit order data is received, and the customer side display unit displays the received edit order data.

  According to the order system according to claim 2 or 3, the user can confirm the order contents or the slip contents. Further, when there are a plurality of users, the plurality of users can confirm the order contents or the slip contents at the same time.

  The customer-side mobile terminal includes an order history storage unit that stores the edited order data or the slip data as an order history.

  According to the order system according to the fourth aspect, it is possible to view the order contents when visiting the store in the past, and it is possible to easily place the same order as the order.

  In addition, the order management server includes a service information storage unit that stores service information according to attribute information about a user, and the employee side input unit selects any one of the attribute information. The employee-side mobile terminal includes an attribute information selection unit that selects any of the attribute information using the input attribute information selection data. The employee side communication unit receives one or a plurality of the service information corresponding to the selected attribute information from the order management server, and receives the received service information close to the customer side communication unit. Transmitting using distance wireless communication, the customer side communication unit receives the service information transmitted from the employee side communication unit, the customer side display unit is And displaying the received said service information.

  The employee-side input unit accepts input of service information selection data used to select one or more service information from the plurality of service information, and the employee-side mobile terminal receives the input A service information selection unit that selects one or a plurality of service information from a plurality of the service information using the service information selection data.

  According to the order system according to claim 5 or 6, various and delicate services according to individual customers can be provided at the time of employee's judgment, and the quality of service at the store can be improved.

  In addition, the customer side input unit inputs different data different from the order data, such as answer data to a questionnaire prepared by a store, attribute related data related to the attribute information, or work request data to an employee. The customer side communication unit receives the heterogeneous data input to the employee side communication unit using short-range wireless communication, and the employee side communication unit transmits the data from the customer side communication unit. The employee-side display unit displays the received heterogeneous data, and the employee-side display unit displays the received heterogeneous data.

  Further, according to the order system according to claim 7, based on the information received from the customer, it is possible to provide various and delicate services according to the individual customer at the time, and the service of the store concerned. Can improve the quality.

  According to the present invention, an order can be received from a mobile terminal owned by the customer without requiring a complicated procedure for identifying and authenticating the order from the customer of the store, and the employee can receive the order contents. By confirming the above, it is possible to easily prevent an erroneous order from a customer unfamiliar with the order using the mobile terminal.

It is the schematic which shows the outline of the order system which concerns on this invention. It is a block diagram which shows an example of a structure of the user side portable terminal with which the order system which concerns on this invention was equipped. It is a block diagram which shows an example of a structure of the employee side portable terminal with which the order system which concerns on this invention was equipped. It is a block diagram which shows an example of a structure of the order management server with which the order system based on this invention was equipped. It is a flowchart which shows an example of the whole process sequence of the order system which concerns on this invention. It is a block diagram which shows an example of a structure of the user side portable terminal with which the order system which concerns on this invention was equipped. It is a block diagram which shows an example of a structure of the employee side portable terminal with which the order system which concerns on this invention was equipped. It is a block diagram which shows an example of a structure of the order management server with which the order system based on this invention was equipped. It is a flowchart which shows an example of the whole process sequence of the order system which concerns on this invention. It is a block diagram which shows an example of a structure of the user side portable terminal with which the order system which concerns on this invention was equipped. It is a block diagram which shows an example of a structure of the employee side portable terminal with which the order system which concerns on this invention was equipped. It is a flowchart which shows an example of the whole process sequence of the order system which concerns on this invention. It is a block diagram which shows an example of a structure of the user side portable terminal with which the order system which concerns on this invention was equipped. It is a block diagram which shows an example of a structure of the employee side portable terminal with which the order system which concerns on this invention was equipped. It is a block diagram which shows an example of a structure of the order management server with which the order system based on this invention was equipped. It is a flowchart which shows an example of the whole process sequence of the order system which concerns on this invention. It is a block diagram which shows an example of a structure of the user side portable terminal with which the order system which concerns on this invention was equipped. It is a block diagram which shows an example of a structure of the employee side portable terminal with which the order system which concerns on this invention was equipped. It is a flowchart which shows an example of the whole process sequence of the order system which concerns on this invention.

(First embodiment)
Hereinafter, a first embodiment of the present invention will be described with reference to FIGS. This embodiment is an application example of the present invention to an order system used in a restaurant.

  First, an outline of the present embodiment will be described with reference to FIG. The customer-side mobile terminal 100 possessed by the customer of the store is connected to the employee-side mobile terminal 200 possessed by the employee by, for example, infrared communication, short-range wireless communication such as ZigBee (registered trademark) or Bluetooth (registered trademark). Send order data using. The employee-side mobile terminal 200 displays the order data received from the customer-side mobile terminal 100, and the employee confirms the display content and edits the order data as necessary. For example, ZigBee (registered trademark) The order data or the edited order data is transmitted to the order management server 300 by wireless communication such as Bluetooth, registered trademark, or wireless LAN. Upon receiving the order data, the order management server 300 creates cooking instruction data and outputs it to an output device such as a printer or a display (not shown) installed in the kitchen. As described above, the store processes an order from the customer-side mobile terminal 100 owned by the customer.

  Next, each component of this embodiment is demonstrated. FIG. 2 is a configuration diagram showing the configuration of the customer side portable terminal 100. The hardware of the user-side mobile terminal 100 includes a storage unit 110, a control unit 120, an input unit 130, a communication unit 140, and a display 150. The storage unit 110 is divided into a program area 111 and a data area 112, and the program area 111 stores an ordering program 400. The ordering program 400 includes an order data input process 410, an order data display process 420, and an order data transmission process 430. The control unit 120 controls the data flow between the input unit 130, the communication unit 140, the display 150, and the data area 112 in accordance with each process of the ordering program 400, and processes the data stored in the data area 112. To do. The input unit 130 receives input of order data. The communication unit 140 transmits the order data to the employee-side mobile terminal 200 using short-range wireless communication. The display 150 displays the order data.

  FIG. 3 is a configuration diagram showing the configuration of the employee-side mobile terminal 200. The hardware of the employee-side mobile terminal 200 includes a storage unit 210, a control unit 220, an input unit 230, a communication unit 240, and a display 250. The storage unit 210 is divided into a program area 211 and a data area 212, and the order receiving program 500 is stored in the program area 211. The order receiving program 500 includes an edit data input process 510, an order / menu data display process 520, an edit order data transmission process 530, an order data reception process 540, a menu data reception process 541, and an order data edit process 550. The control unit 220 controls the input unit 230, the communication unit 240, the display 250, and the data flow between them and the data area 212 according to each process of the order receiving program 500, and processes the data stored in the data area 212. To do. The input unit 230 receives input of editing data used when editing the order data. The communication unit 240 receives the order data from the communication unit 140 of the customer side mobile terminal 100 using near field communication. Also, menu data is received from the order management server 300 using wireless communication. Further, the received order data or the order data edited by the order data editing process 550 is transmitted as edited order data to the order management server 300 using wireless communication. The display 250 displays the edited order data or the menu data.

  FIG. 4 is a configuration diagram showing the configuration of the order management server 300. The hardware of the order management server includes a storage unit 310, a control unit 320, a communication unit 340, and an output unit 360. The storage unit 310 is divided into a program area 311 and a data area 312, and the order management program 600 is stored in the program area 311. The data area 312 includes a menu data area 313 and an order data area 314. The order management program 600 includes a menu data transmission process 630, an edited order data reception process 640, a cooking instruction data formation process 650, an edited order data storage process 660, and a cooking instruction data output process 670. In the menu data area 313, for example, menu data shown in Table 3 is stored. The order data area 314 stores, for example, the order data shown in Table 1 or the edited order data shown in Table 6.

  The control unit 320 controls the communication unit 340, the output unit 360, and the data flow between them and the data area 312 according to each process of the order management program 600, and processes the data stored in the data area 312. The communication unit 340 transmits the menu data to the communication unit 240 of the employee-side mobile terminal 200 using wireless communication. Further, the editing order data is received from the communication unit 240 of the employee-side mobile terminal 200 using wireless communication. The output unit 360 outputs the cooking instruction data formed based on the editing order data to an output device such as a printer or a display (not shown) installed in the kitchen.

  Subsequently, a processing procedure of the entire order system according to the present embodiment will be described. FIG. 5 is a flowchart showing the entire processing procedure. First, the customer-side mobile terminal 100 receives an input from the input unit 130. As an input method, a selection input according to an input form displayed on the display 150, a key input according to a format in which a set of one menu number and a quantity is described in one line, or a QR using an imaging means such as a camera. Any method such as input from an image code such as a code or a digital watermark may be used. The above input is processed by the order data input processing 410, for example, order data shown in Table 1 is created and stored in the data area 112. Then, the order data is shaped by the order data display process 420 and displayed on the display 150. Further, a display for confirming whether or not to transmit the order data is also performed. At this point, the customer calls the employee, so that the customer and the employee meet. And a user operates the input part 130 of the user side portable terminal 100, and instruct | indicates transmission of the said order data. Upon receipt of the instruction, the customer-side mobile terminal 100 transmits the order data from the communication unit 140 to the communication unit 240 of the employee-side mobile terminal 200 by the order data transmission process 430 using short-range wireless communication.

  The employee-side mobile terminal 200 receives the order data transmitted from the communication unit 140 of the customer-side mobile terminal 100 by the order data reception process 540 to the communication unit 240 using short-range wireless communication. Then, for example, a menu data request shown in Table 2 is transmitted to the order management server 300.

  Upon receiving the menu data request, the order management server 300 responds to the menu data request by menu data transmission processing 630 using the wireless communication with the communication unit 240 of the employee-side mobile terminal 200, for example, menu data shown in Table 3 Send.

  The employee-side mobile terminal 200 receives the menu data by wireless communication with the communication unit 240 by the menu data reception process 541. Then, the received order data and menu data are shaped by the order / menu data display processing 520 and displayed on the display 250. The display content includes the name of the menu and the order quantity corresponding to each menu number in the order data. In this embodiment, the employee-side mobile terminal 200 acquires the menu data from the order management server. However, the menu data may be stored in advance in the data area 212 and acquired from the data area 212. .

  The employee confirms the contents of the order by reading the above display contents. If necessary, the employee inputs from the input unit 230 to edit the order details. The input is, for example, a cursor key input such as “↓ [Enter]”, a dedicated key input such as “DEL” or “ADD”, or an alphanumeric key input such as “1” or “A”. . The input is processed by an edit data input process 510, and for example, edit data shown in Table 4 is created.

  In Table 4, the function of each editing command included in the editing data is as shown in Table 5. For example, “CHA M9N1 M9N2” is a command for changing the order quantity of the hamburger set menu No. 9 from 1 item to 2 items. The order data editing process 550 edits the order data using the edited data. When the order data in Table 1 is edited using the edit data in Table 4, the edited order data is as shown in Table 6.

  Here, when the order data is edited, the edited order data is set as edited order data, and when the order data is not edited, the order data is set as edited order data. When transmission is instructed by an employee's operation, the edited order data transmission process 530 transmits the edited order data from the communication unit 240 to the order management server 300 using wireless communication.

  The order management server 300 receives the edit order data transmitted from the communication unit 240 of the employee-side mobile terminal 200 by the edit order data reception process 640 by the communication unit 340 using wireless communication. The received edit order data is stored in the order data area 314 by the edit order data storage process 660. For example, cooking instruction data shown in Table 7 is formed from the editing order data and the menu data stored in the menu data area 313 by the cooking instruction data forming process 650. Then, the cooking instruction data output processing 670 outputs the cooking instruction data from the output unit 360 to an output device such as a printer or a display (not shown) installed in the kitchen. This communicates the order to the kitchen chef.

  As described above, the order system according to the present embodiment transmits order data by short-range wireless communication from the customer-side mobile terminal 100 possessed by the user to the employee-side mobile terminal 200 possessed by the employee. At that time, since the employee receives the order data while facing the customer, a complicated procedure for identifying and authenticating the order, which was necessary in the conventional order system using the mobile terminal possessed by the customer, is required. Is not necessary. In addition, by displaying the order data on the display 250 of the employee-side mobile terminal 200 that has received the order data, the employee can confirm the order contents. Thereby, it becomes easy to prevent an erroneous order from a customer unfamiliar with the order on the user side portable terminal 100. Compared to the conventional order system that receives orders directly from customers and inputs the order details, it is not necessary to listen to the orders from the customers and input the order details, thereby shortening the time required for order acceptance. .

  In general, some users do not have a user-side mobile terminal 100 such as a mobile phone. In an order system using a mobile terminal owned by a conventional customer, a dedicated mobile terminal is prepared for the user and an order from the user is received. However, this will force users who are unfamiliar with the operation of the mobile terminal to operate the mobile terminal, which is considered to be a burden on the user, so the user is not shy away from entering the store. I was worried. If this is not done, it will be used in combination with the conventional order system, or the order will be written on paper and transmitted to the kitchen. In the former case, it is necessary to operate two different order systems. In the latter case, business efficiency is reduced. These business problems have also been one of the causes that hinder the spread of order systems using portable terminals owned by conventional customers.

  On the other hand, since the order system according to the present embodiment can edit and input order data using the employee-side mobile terminal 200, the order system can function as a conventional order system that listens to orders directly from customers and inputs order details. . For this reason, there is no need to prepare a portable terminal for a customer who does not have the portable terminal 100 on the customer side, and to prepare and use a conventional order system separately. Therefore, it is possible to accept an order from the user-side mobile terminal 100 by operating only the order system according to the present embodiment.

  In addition, in a store where a conventional order system that directly receives an order from a customer and inputs the order contents is introduced, the mobile terminal possessed by the employee of the order system is simply replaced with the employee-side mobile terminal 200. The order system in this embodiment can be introduced. Therefore, it is possible to accept orders from mobile terminals owned by users at low introduction costs, and the efficiency of order acceptance work can be improved.

  Note that the customer-side mobile terminal 100 is not limited to one, and a plurality of customer-side mobile terminals 100 may be provided. In this case, the employee-side mobile terminal 200 can exchange data (such as order data) with each of the customer-side mobile terminals 100 by short-range wireless communication.

(Second embodiment)
Hereinafter, a second embodiment of the present invention will be described with reference to FIGS. In addition, about the element or function equivalent to embodiment mentioned above, the same code | symbol is given and description is abbreviate | omitted.

  The order system according to the present embodiment includes a customer-side mobile terminal 102 shown in FIG. 6, an employee-side mobile terminal 202 shown in FIG. 7, and an order management server 302 shown in FIG. In the order system, the order management server 302 generates slip data including customer order contents and provides the slip data to the customer mobile terminal 102 via the employee mobile terminal 202.

  FIG. 6 is a configuration diagram showing the configuration of the user side mobile terminal 102. The program area 111 includes the order history management program 402 and the ordering program 400 of the above embodiment (not shown). The order history management program 402 includes a slip data display process 422, a slip data reception process 442, and an order history storage process 462. The data area 112 includes an order history area 113. In the order history area 113, for example, the slip data in Table 9 is stored.

  FIG. 7 is a configuration diagram showing the configuration of the employee-side mobile terminal 202. The program area 211 includes a slip transfer program 502 and an order receiving program 500 of the above-described embodiment (not shown). The slip transfer program 502 includes a slip data acquisition instruction input process 512, a slip data display process 522, a slip data transmission process 532, and a slip data reception process 542.

  FIG. 8 is a configuration diagram showing the configuration of the order management server 302. The program area 311 includes a slip generation program 602 and the order management program 600 of the above embodiment (not shown). The slip generation program 602 includes a slip data transmission process 632 and a slip data generation process 652.

  FIG. 9 is a flowchart showing the entire processing procedure. First, the employee-side mobile terminal 202 receives an input from the input unit 230. The input is, for example, a cursor key input such as “↓ [Enter]”, a dedicated key input such as “slip receipt”, or an alphanumeric key input such as “1” or “A”. The input is processed by the slip data acquisition instruction input processing 512, and for example, a slip data request shown in Table 8 is created. Then, the slip data request is transmitted to the order management server 302 using wireless communication.

  Upon receiving the slip data request, the order management server 302 generates, for example, the slip data shown in Table 9 by the slip data generation processing 652, and the employee-side portable terminal 202 by the slip data transmission processing 632 as a response to the slip data request. The slip data is transmitted to the communication unit 240 using wireless communication.

  The employee-side mobile terminal 202 receives the slip data using the wireless communication with the communication unit 240 by the slip data receiving process 542. Then, the received slip data is shaped by the slip data display processing 522 and displayed on the display 250. When the employee inputs an instruction to transmit the slip data from the input unit 230, the slip data transmission process 532 uses the short-distance wireless communication from the communication unit 240 to the communication unit 140 of the customer-side mobile terminal 102. Send data. Here, the input for instructing transmission of the slip data is, for example, a cursor key input such as “↑ [Enter]”, a dedicated key input described as “transmission”, “1” or “A”, and the like. The input of alphanumeric key.

  The customer-side mobile terminal 102 receives the slip data using the short-distance wireless communication with the communication unit 140 by the slip data receiving process 442. Then, the received slip data is shaped by the slip data display process 422 and displayed on the display 150. When the user inputs an instruction to save the slip data from the input unit 130, the slip data is saved as an order history in the order history area 113 by the order history saving process 462. Here, the input for instructing the saving of the slip data is, for example, a cursor key input such as “↓ [Enter]” or an alphanumeric key input such as “1” or “A”.

  According to the order system according to the present embodiment, the customer can check the slip data. When there are a plurality of users, the same slip data can be simultaneously transmitted to a plurality of users (customer-side mobile terminals 102). By simultaneously transmitting the same slip data to a plurality of customers who visit the group, a plurality of customers can confirm the order details at the same time, and the time required for confirming the order details can be shortened.

  In addition, the customer-side mobile terminal 102 can store the order history reflecting the editing process by the employee-side mobile terminal 202 in the order history area 113 by acquiring the slip data.

  In addition, the customer who has the user-side mobile terminal 102 can easily order the same menu at the next visit by saving the order history.

(Third embodiment)
Hereinafter, a third embodiment of the present invention will be described with reference to FIGS. In addition, about the element or function equivalent to embodiment mentioned above, the same code | symbol is given and description is abbreviate | omitted.

  The order system according to the present embodiment includes the customer side mobile terminal 103 shown in FIG. 10, the employee side mobile terminal 203 shown in FIG. 11, and the order management server 300 of the above embodiment. Using the order data transmitted from the customer side mobile terminal 103 based on the order data transmitted from the employee side mobile terminal 203 and the menu data corresponding to the edit order data from the employee side mobile terminal 203 This is an order system provided to the customer-side mobile terminal 102.

  FIG. 10 is a configuration diagram showing the configuration of the user side mobile terminal 103. The program area 111 includes an order history management program 403 and an ordering program 400 of the above embodiment (not shown). The order history management program 403 includes an edited order / menu data display process 423, an edited order / menu data reception process 443, and an order history storage process 463.

  FIG. 11 is a configuration diagram illustrating a configuration of the employee-side mobile terminal 203. The program area 211 includes an order receiving program 503. The order receiving program 503 includes an edit order / menu data transmission process 533.

  FIG. 12 is a flowchart showing the entire processing procedure. The employee-side portable terminal 203 uses the edited order data created based on the order data received from the customer-side portable terminal 103 and the menu data received from the order management server 300 by the edited order / menu data transmission processing 533. It transmits to the communication part 140 of the customer side portable terminal 103 using near field communication.

  The customer-side mobile terminal 103 receives the edit order data and the menu data by using the short-range wireless communication with the communication unit 140 by the edit order / menu data reception processing 443. Then, they are shaped by the edit order / menu data display process 423 and displayed on the display 150. When the user inputs from the input unit 130 an instruction to store the edited order data and menu data, the order history storage processing 463 stores the edited order data and menu data in the order history area 113 as the order history. Here, the input for instructing the saving of the slip data is, for example, a cursor key input such as “↓ [Enter]” or an alphanumeric key input such as “1” or “A”.

  According to the order system according to the present embodiment, the user can confirm the data for confirming the order contents. When there are a plurality of customers, the order confirmation data can be simultaneously transmitted to a plurality of customers (customer-side mobile terminals 102) every time an order is placed. By sending the data to multiple customers visiting the group at the same time for each order, multiple customers can check the details of the order at the same time, shortening the time required to check the details of the order and reducing order mistakes. It can be reduced.

  Further, the customer-side mobile terminal 103 can save the order history reflecting the editing process by the employee-side mobile terminal 203 in the order history area 113 by acquiring the slip data.

  In addition, the customer who has the user-side mobile terminal 103 can easily order the same menu at the next order by saving the order history.

(Fourth embodiment)
Hereinafter, a fourth embodiment of the present invention will be described with reference to FIGS. In addition, about the element or function equivalent to embodiment mentioned above, the same code | symbol is given and description is abbreviate | omitted.

  The order system according to the present embodiment includes a customer-side mobile terminal 104 shown in FIG. 13, an employee-side mobile terminal 204 shown in FIG. 14, and an order management server 304 shown in FIG. The employee observes the customer, judges the attribute of the customer, acquires service information suitable for the customer from the order management server 304 to the employee-side mobile terminal 204, and stores the service information in the customer-side mobile terminal 104. It is an order system that provides service information.

  FIG. 13 is a configuration diagram illustrating a configuration of the customer-side mobile terminal 104. The program area 111 includes a service information acquisition program 404 and an ordering program 400 of the above embodiment (not shown). The service information acquisition program 404 includes a service information display process 424, a service information reception process 444, and a service information storage process 464. The data area 112 includes a service information area 114. In the service information area 114, for example, service information shown in Table 14 is stored.

  FIG. 14 is a configuration diagram showing the configuration of the employee-side mobile terminal 204. The program area 211 includes a service information providing program 504 and an order receiving program 500 of the above embodiment (not shown). The service information provision program 504 includes an attribute information acquisition instruction input process 514, an attribute information selection data input process 515, a service information selection data input process 516, an attribute information display process 524, a service information display process 525, a service information transmission process 534, an attribute An information reception process 544, a service information reception process 545, an attribute information selection process 554, and a service information selection process 555 are included.

  FIG. 15 is a configuration diagram showing the configuration of the order management server 304. The program area 311 includes the service information management program 604 and the order management program 600 of the above embodiment (not shown). The service information management program 604 includes attribute information transmission processing 634, service information transmission processing 635, and service information search processing 654. The data area 312 includes an attribute information area 315, a service information area 316, and a correspondence information area 317. In the attribute information area 315, for example, attribute information shown in Table 12 is stored. In the service information area 316, for example, service information shown in Table 14 is stored. In the correspondence information area 317, for example, the correspondence relationship between attribute information and service information shown in Table 16 is stored.

  FIG. 16 is a flowchart showing the entire processing procedure. First, the employee-side mobile terminal 204 receives an input from the input unit 230. The input is, for example, a cursor key input such as “↓ [Enter]”, an exclusive key written as “attribute information acquisition”, or an alphanumeric key such as “1” or “A”. The input is processed by an attribute information acquisition instruction input process 514, and for example, an attribute information request shown in Table 10 is created. Then, the attribute information request is transmitted to the order management server 304 using wireless communication. Here, the attribute information type number included in the attribute information request in Table 10 is an identification number representing the attribute information type shown in Table 11. For example, the attribute information type number “0” represents the attribute information type “age”.

  Upon receiving the attribute information request, the order management server 304 uses the attribute information transmission process 634 as a response to the attribute information request to the communication unit 240 of the employee-side mobile terminal 204 using wireless communication, for example, the attribute information shown in Table 12 Send.

  The employee-side portable terminal 204 receives the attribute information by wireless communication with the communication unit 240 by the attribute information reception process 544. Then, the received attribute information is shaped by the attribute information display processing 524 and displayed on the display 250. In the present embodiment, the employee-side portable terminal 204 acquires the attribute data from the order management server. However, the attribute data may be stored in the data area 212 in advance and acquired from the data area 212. .

  In the attribute information selection data input process 515, the employee inputs attribute information selection data for selecting one or more attribute information from the attribute information from the input unit 230. The attribute information selection data is, for example, cursor key input data such as “↓ [Enter]” or alphanumeric key input data such as “1” or “A”, and one piece of attribute information displayed on the display 250. Or it is the input data which an employee inputs in order to select several attribute information. In accordance with the attribute information selection data, for example, a service information request shown in Table 13 is created by attribute information selection processing 554. Then, the service information request is transmitted to the order management server 304 using wireless communication.

  Upon receiving the service information request, the order management server 304 searches and acquires, for example, the service information shown in Table 14 by the service information search process 654. In the service information search process 654, for example, the attribute information type number included in the service information request is searched from the correspondence table of the table 16 that associates the attribute information with the service information, and for example, the service information of the table 14 is acquired. Then, as a response to the service information request, the service information transmission process 635 transmits the service information to the communication unit 240 of the employee-side mobile terminal 204 using wireless communication. Here, the service information type number included in the service information of Table 14 is an identification number representing the service information type shown in Table 15. For example, the service information type number “2” represents the service information type “advertisement information”.

  The employee-side mobile terminal 204 receives the service information by wireless communication with the communication unit 240 by the service information reception process 545. The received service information is shaped by the service information display processing 525 and displayed on the display 250. In the service information selection data input process 516, the employee inputs service information selection data for selecting one or more service information from the service information from the input unit 230. The service information selection data is, for example, cursor key input data such as “→ [Enter]” or alphanumeric key input data such as “1” or “A”, and one piece of service information displayed on the display 250. Or it is the input data which an employee inputs in order to select several service information. According to the service information selection data, for example, service information shown in Table 17 is selected by the service information selection process 555. Then, the service information transmission process 534 transmits the service information from the communication unit 240 to the communication unit 140 of the customer-side mobile terminal 104 using short-range wireless communication.

  The customer-side mobile terminal 104 receives the service information using the short-range wireless communication with the communication unit 140 by the service information reception process 444. The received service information is displayed on the display 150 by the service information display process 424. When the user inputs an instruction to save the service information from the input unit 130, the service information is saved in the service information area 114 by the service information saving process 464. Here, the input for instructing the storage of the service information is, for example, a cursor key input such as “↓ [Enter]” or an alphanumeric key input such as “1” or “A”.

  According to the order system according to the present embodiment, various and delicate services according to individual customers can be provided at the time of employee's judgment, and the quality of service at the store can be improved.

  For example, employees not only have a large number of menu orders but also regular customers with good eating manners or customers who want to continue to use in the future, and special menu information is provided only to those customers Services can be provided. For example, when the customer is provided with information on the special menu, the user can place an order for the menu by storing the information on the menu in the data area 112 and referring to the information at the time of ordering. A customer who has received a special service has a good impression of the store, which increases the possibility of using the store again.

  As another example, an employee can determine who has a good impression and is likely to work for the hospitality business, or who wants to work with them, and provides job information for the store only to that customer. , Increase the chances of hiring good people.

  As another example, advertisement information that the user is likely to be interested in can be selected from a plurality of advertisement information based on the employee's judgment based on the user's age, clothes, conversation, etc. . Conventional advertisements include advertisements printed on leaflets and advertisements delivered by e-mail, but the former tends to be less variable and cannot cover the tastes of various customer segments, while the latter delivers uniform advertisements to all customers. Since the advertisement information that the user is likely to be interested in is determined mechanically and distributed, it often does not match the user's preference and the user's interest at that time. However, in the above advertising method using the order system according to the present embodiment, the advertisement information that the user is likely to be interested in is determined by the employee from a plurality of advertisement information based on the user's age, clothes, conversation, etc. Therefore, it is possible to increase the possibility of providing advertisement information that is likely to be of interest to the user at that time, as compared with the conventional method.

  Further, according to the order system according to the present embodiment and the second or third embodiment, the various service information can be casually presented by attaching the various service information to the slip data or the order contents.

(Fifth embodiment)
Hereinafter, a fifth embodiment of the present invention will be described with reference to FIGS. 17 to 19 and Tables 18 and 19. FIG. In addition, about the element or function equivalent to embodiment mentioned above, the same code | symbol is given and description is abbreviate | omitted.

  The order system according to this embodiment includes a customer-side mobile terminal 107 shown in FIG. 17, an employee-side mobile terminal 207 shown in FIG. 18, and an order management server 300, 302, or 304 of the above-described embodiment that is not shown. Is provided. In this order system, different data different from the order data is transmitted from the customer-side mobile terminal 107 to the employee-side mobile terminal 207, and the different data is displayed on the display 250 of the employee-side mobile terminal 207.

  FIG. 17 is a configuration diagram showing a configuration of the user side mobile terminal 107. The program area 111 includes the heterogeneous data providing program 407 and the ordering program 400 of the above embodiment (not shown). The heterogeneous data providing program 407 includes a heterogeneous data input process 417, a heterogeneous data display process 427, and a heterogeneous data transmission process 437.

  FIG. 18 is a configuration diagram showing the configuration of the employee side portable terminal 207. The program area 211 includes the heterogeneous data acquisition program 507 and the order receiving program 500 or 503 of the above embodiment (not shown). The different data acquisition program 507 includes a different data display process 527 and a different data reception process 547.

  FIG. 19 is a flowchart showing the entire processing procedure. First, the customer-side mobile terminal 107 receives an input from the input unit 130. The input is, for example, a cursor key input such as “↓ [Enter]” or an alphanumeric key input such as “1” or “A”. The input is processed by the heterogeneous data input processing 417, and for example, the heterogeneous data shown in Table 18 is created. Here, the heterogeneous data type number included in the heterogeneous data in Table 18 is an identification number representing the heterogeneous data type shown in Table 19. For example, the heterogeneous data type number “0” is the heterogeneous data type “questionnaire answer information” and represents a customer's answer to a questionnaire prepared by the store. The created heterogeneous data is shaped by the heterogeneous data display processing 427 and displayed on the display 150. Further, a display for confirming whether or not to transmit the heterogeneous data is also performed. At this point, the customer calls the employee and the customer and the employee meet. Then, the user operates the input unit 130 of the user side portable terminal 107 to instruct transmission of the heterogeneous data. Receiving the instruction, the customer-side mobile terminal 107 transmits the heterogeneous data using short-range wireless communication from the communication unit 140 to the communication unit 240 of the employee-side mobile terminal 207 by the heterogeneous data transmission process 437. Here, the heterogeneous data may be transmitted alone, but may be transmitted together with the order data.

  The employee-side portable terminal 207 receives the heterogeneous data in the communication unit 240 using the short-range wireless communication by the heterogeneous data reception process 547. The received different data is shaped by the different data display processing 527 and displayed on the display 250.

  By confirming the heterogeneous data displayed on the display 250 by the employee, it is possible to provide the employee with a variety of detailed services according to individual customers based on the heterogeneous data.

  For example, when the answer information for a questionnaire prepared by a store is heterogeneous data, an employee who has received the heterogeneous data can provide a thank-you item to a customer who cooperated with the questionnaire. Or if it is the order system which concerns on this embodiment and the above-mentioned Embodiment 4, an employee can select service information, such as the limited menu information and coupon information of the said shop, and can provide it to a customer.

  As another example, when information on food allergy of a customer is heterogeneous data, an employee who has received the heterogeneous data can present a menu that does not contain the corresponding allergen. Alternatively, when the food allergy information is provided together with the order data, the employee can check whether a menu including the corresponding allergen is included in the order data. If the user stores the food allergy information in the data area 112 of the user-side mobile terminal 107, the customer can search and acquire the food allergy information from the data area 112 by a data search means (not shown). Alternatively, the food allergy information can be easily provided to the employee without inputting the food allergy information for each order. In addition, if a process for automatically determining a menu including a corresponding allergic substance based on the food allergy information is added to the heterogeneous data acquisition program 507 of the employee-side mobile terminal 207, the employee can make the corresponding allergy described above. It is easy to present a menu that does not contain a substance and to check whether the allergen is included in the ordered menu.

  As another example, when the job request information is heterogeneous data, the user can request a job from an employee without being noticed by surrounding people. For example, there are restaurants where you can make a surprise event such as celebrating a birthday by giving a notice in advance. In such a restaurant, information such as "Please start a surprise event from 20:00" If you want to convey it, it may be difficult to convey the information so that the target person you want to surprise is not noticed. According to the order system according to the present embodiment, the user wants to make a surprise by sending information such as “Please start a surprise event from 20:00” together with the order data when placing an order. The information can be casually communicated to the employee without being noticed by the person. In addition, it is possible to casually convey a complaint such as “because the manners of nearby customers are bad and uncomfortable”, and it is possible to request a response to the complaint. In addition, when using communication means such as Bluetooth (registered trademark) that can communicate within a range of several meters to several tens of meters, the customer can take an order to a nearby employee who is not meeting. "Please come to" or "Please bring water". Since notification is made to nearby employees, a prompt response can be expected in the case of a business request that requires employees to come to a table with customers as described above.

  The embodiment of the present invention has been described in detail with reference to the drawings. However, the above embodiment is merely an example of the present invention, and can be changed without departing from the gist, and the present invention is not limited in any way. It is not a thing.

100, 102, 103, 104, 107...
200, 202, 203, 240, 207 ... employee-side mobile terminal,
300, 302, 304 ... order management server,
110, 210, 310 ... storage unit,
120, 220, 320 ... control unit,
130, 230 ... input unit,
140, 240, 340 ... communication section,
150, 250 ... display,
360 ... output unit,
111, 211, 311 ... program area,
112, 212, 312 ... data area,
113 ... Order history area,
114, 316 ... Service information area,
313 ... Menu data area,
314: Order data area,
315 ... attribute information area,
317 ... corresponding information area,
400 ... ordering program,
402, 403 ... Order history management program,
404 ... service information acquisition program,
407 ... heterogeneous data providing program,
500, 503 ... Order receiving program,
502 ... slip transfer program,
504. Service information providing program,
507 ... heterogeneous data acquisition program,
600: Order management program,
602 ... slip generation program,
604 ... Service information management program,
410 ... order data input processing,
417 ... heterogeneous data input processing,
510 ... edit data input processing,
512 ... slip data acquisition instruction input processing,
514 ... Attribute information acquisition instruction input processing,
515 ... Attribute information selection data input process,
516 ... Service information selection data input processing,
420 ... order data display processing,
422, 522 ... slip data display processing,
423 ... Editing order / menu data display processing,
424, 525 ... Service information display processing,
427, 527 ... heterogeneous data display processing,
520: Order / menu data display processing,
524 ... attribute information display processing,
430 ... Order data transmission processing,
437 ... heterogeneous data transmission processing,
530 ... Edit order data transmission processing,
532, 632 ... slip data transmission processing,
533 ... Editing order / menu data transmission processing,
534, 635... Service information transmission processing,
630 ... Menu data transmission processing,
634 ... attribute information transmission processing,
442, 542 ... slip data reception processing,
443 ... Editing order / menu data reception processing,
444, 545 ... Service information reception processing,
540 ... Order data reception processing,
541 ... Menu data reception processing,
544 ... attribute information reception processing,
547 ... heterogeneous data reception processing,
640 ... Editing order data reception processing,
550 ... order data editing processing,
554 ... attribute information selection processing,
555 ... Service information selection processing,
650 ... Cooking instruction data formation processing,
652 ... slip data generation processing,
654... Service information search processing,
462, 463 ... order history storage processing,
464 ... Service information storage processing,
660 ... Editing order data storage processing,
670 ... Cooking instruction data output processing

Claims (9)

An order system comprising an order management server for managing order data,
A customer side input unit for receiving input of the order data;
A customer side display for displaying the order data;
A customer-side mobile terminal having a customer-side communication unit that transmits the order data using short-range wireless communication;
An employee side communication unit that receives the order data transmitted from the customer side communication unit using short-range wireless communication; and
An employee-side display for displaying the received order data;
An employee-side input unit that accepts input of edit data used to edit the order data;
An employee-side mobile terminal having an editing unit that edits the order data using the editing data;
The employee side communication unit transmits the edited order data to the order management server as edited order data,
The order management server receives the edited order data transmitted from the employee side communication unit. The order management server includes a slip data generation unit that generates slip data based on the received edit order data,
The employee side communication unit receives the generated slip data from the order management server, and transmits the received slip data to the customer side communication unit using short-range wireless communication,
The customer side communication unit receives the slip data transmitted from the employee side communication unit,
The order system according to claim 1, wherein the customer side display unit displays the received slip data. The employee side communication unit transmits the edit order data to the customer side communication unit using short-range wireless communication,
The customer side communication unit receives the edit order data transmitted from the employee side communication unit,
The order system according to claim 1, wherein the customer side display unit displays the received edited order data.   4. The order system according to claim 2, wherein the customer-side mobile terminal includes an order history storage unit that stores the edited order data or the slip data as an order history. The order management server includes a service information storage unit that stores service information according to attribute information about a customer,
The employee-side input unit accepts input of attribute information selection data used to select any of the attribute information,
The employee-side mobile terminal includes an attribute information selection unit that selects any of the attribute information using the input attribute information selection data.
The employee-side communication unit receives one or a plurality of the service information corresponding to the selected attribute information from the order management server, and the received service information is close to the customer-side communication unit. Transmit using wireless communication,
The customer side communication unit receives the service information transmitted from the employee side communication unit,
The order system according to any one of claims 1 to 4, wherein the customer side display unit displays the received service information. The employee side input unit accepts input of service information selection data used to select at least one of the plurality of service information,
The order system according to claim 5, wherein the employee-side mobile terminal includes a service information selection unit that selects at least one of the plurality of service information using the input service information selection data. . The customer side input unit accepts input of heterogeneous data different from the order data, such as answer data for a questionnaire prepared by a store or attribute related data related to the attribute information or work request data to an employee,
The customer side communication unit transmits the input heterogeneous data to the employee side communication unit using short-range wireless communication,
The employee side communication unit receives the heterogeneous data transmitted from the customer side communication unit,
The order system according to claim 1, wherein the employee-side display unit displays the received different data. A customer side having a customer side input unit that receives input of order data, a customer side display unit that displays the order data, and a customer side communication unit that transmits the order data using short-range wireless communication A mobile device,
An employee-side mobile terminal used in an order system comprising an order management server for managing the order data,
An employee-side communication unit that receives the order data transmitted from the customer-side mobile terminal using short-range wireless communication;
An employee-side display for displaying the received order data;
An employee-side input unit that accepts input of edit data used to edit the order data;
An editing unit for editing the order data using the editing data,
The employee-side mobile terminal, wherein the employee-side communication unit transmits the edited order data as edited order data to the order management server. Employee-side communication unit that receives order data using near field communication, employee-side display unit that displays the received order data, and input of edit data used to edit the order data An employee-side mobile terminal having an employee-side input unit and an editing unit that edits the order data using the editing data;
A customer-side mobile terminal used in an order system comprising an order management server for managing the order data,
A customer-side mobile terminal comprising a customer-side communication unit that transmits the order data to the employee-side communication unit using short-range wireless communication.

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