CN111542863A - Order information display method, order system - Google Patents

Abstract

The invention prevents the inconvenience of order duplication and the like when an order system is utilized. The order system includes: an in-store system for receiving an order using an order terminal held by a clerk; a portable terminal held by a customer arriving at a store; and a management server connected to the in-store system and the mobile terminals via a network, the management server including: a unit that acquires order information from the in-store system, the order information including contents of an order placed using the terminal for order and table identification information for specifying a table from which the order is placed; a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal, and table identification information; a unit for receiving a display request including table identification information from a portable terminal; and a unit for displaying the contents of the table placing order specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.

Description

Order information display method, order system

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is based on Japanese Application (Japanese Patent Application) No. 2018-002973 for which it applied on January 11, 2018, and the description content is incorporated herein by reference.

technical field

The present invention relates to a technique for managing orders in a store such as a restaurant.

Background technique

A system using a smartphone or a tablet computer is known as a means for performing processing such as receiving an order from a customer in a store such as a restaurant. For example, Japanese Patent Laid-Open No. 2012-93833 (Patent Document 1) discloses a conventional technique related to such a system. The order system disclosed in Patent Document 1 is configured to use a smartphone or the like carried by a customer before entering a store as a portable terminal for ordering, so that the customer can place an order directly.

However, in the above-mentioned conventional system, the customer is not necessarily limited to carrying a smartphone or the like, and even if he carries a smartphone or the like, he sometimes does not wish to place an order using the smartphone or the like. Therefore, in practice, it can be considered that in many cases, a terminal for order prepared by a store and a terminal for order using a smartphone or the like carried by a customer are used in combination.

In this case, the customer can easily grasp the content of the order placed using his own smartphone or the like, but it is difficult to grasp the content of the order placed by the store clerk using the order terminal in the store at the request of other seatmates. Therefore, inconvenience such as order duplication may occur. This inconvenience becomes more pronounced when there are more co-occupants.

prior art literature

Patent Literature

Patent Document 1: Japanese Patent Laid-Open No. 2012-93833

SUMMARY OF THE INVENTION

One of the objects of the present invention is to provide a technology that can prevent inconvenience such as order duplication when using an order system.

An order system according to one aspect of the present invention includes: an in-store system that accepts orders in a store using an order terminal held by a clerk; one or more portable terminals held by a customer who arrives at the store; and the in-store system via a network A management server connected to each portable terminal. The management server includes means for acquiring order information from the in-store system, the order information including the content of the order placed using the order terminal, and table identification information for specifying the table on which the order was placed; A unit for acquiring order information, the order information including the content of an order placed using a portable terminal, and table identification information for specifying a table of a customer who has the portable terminal; acceptance from the portable terminal includes table identification A unit for displaying a request for information; and an order information for displaying an order placed at a table specified by the table identification information on the portable terminal using the order information corresponding to the table identification information included in the received display request. unit.

An order method according to one aspect of the present invention is a method for displaying orders in an order system including: an in-store system for accepting orders in a store using an order terminal held by a store clerk; or a plurality of portable terminals; and a management server connected to the in-store system and the respective portable terminals via a network. The management server executes: a step of acquiring order information from the in-store system, the order information including the content of the order placed using the order terminal and table identification information for specifying the table on which the order was placed; from the portable terminal The step of acquiring order information, the order information including the content of the order placed using the portable terminal, and the table identification information for specifying the table of the customer who has the portable terminal; acceptance from the portable terminal includes the table identification A step of displaying a request for information; and using the order information corresponding to the table identification information included in the received display request to display the content of the order placed at the table specified by the table identification information on the portable terminal. step.

According to the above configuration, inconveniences such as duplication of orders can be prevented in the case of an order system using a combination of an order terminal on the store side and an order terminal using a smartphone or the like carried by a customer.

Description of drawings

FIG. 1 is a diagram showing a configuration of an order system according to an embodiment.

FIG. 2 is a block diagram showing a configuration example of a management server.

FIG. 3 is a diagram for explaining order information.

4 is a flowchart showing an operation procedure when the status of an order placed using each user terminal and an order terminal is displayed on each user terminal in the order system.

FIG. 5 is a diagram showing a display example on the user terminal.

FIG. 6 is a diagram showing a display example on the user terminal.

FIG. 7 is a diagram showing a display example on the user terminal.

FIG. 8 is a diagram showing a display example on the user terminal.

FIG. 9 is a diagram showing a display example on the user terminal.

FIG. 10 is a diagram showing a display example on the user terminal.

Detailed ways

FIG. 1 is a diagram showing a configuration of an order system according to an embodiment. The order system shown in FIG. 1 is used for, for example, management of orders from customers visiting the restaurant, cash register processing, etc. in a restaurant, and includes a management server 10, a plurality of user terminals (portable terminals) 11a and 11b, and an order terminal. (Terminal for order) 12 , order management device 13 , and cash register 14 . Each of the user terminals 11 a and 11 b and the management server 10 and the cash register 14 and the management server 10 are connected to each other via a network 15 such as the Internet so as to be able to communicate with each other. In addition, on a table (table) where a customer using each user terminal 11a and 11b is seated, a two-dimensional barcode 16 including information such as identification information specifying the table and identification information of a specific store is printed. In addition, the order terminal 12, the order management apparatus 13, and the cash register 14 are included, and an in-store system is constituted. In addition, a plurality of order terminals 12 may be provided.

The management server 10 performs various information processing in the order system to control the overall operation of the order system. As exemplified in FIG. 2 , the management server 10 causes the CPU 20 to execute execution stored in the ROM 21 or the It is realized by a predetermined operation program in the mass storage unit 23 .

Each of the user terminals 11a and 11b is configured using a portable information processing terminal (for example, a smartphone, a mobile phone, etc.) having a communication function, respectively. These user terminals 11a and the like are each owned by the customers who arrive at the store. Each of the user terminals 11a and 11b includes a computer system including a CPU or the like, and includes an operation unit such as a touch panel for inputting various instructions, a display unit for displaying various information, and the like. Moreover, each user terminal 11a etc. are equipped with the camera for reading the content of the said two-dimensional barcode 16, and the program for reading. An application (so-called APP) for allowing each customer to place an order without going through a store clerk is installed in each of the user terminals 11a and 11b of the present embodiment. The content of the order placed using each user terminal 11 a and the like is transmitted to the management server 10 , and is transmitted from the management server 10 to the cash register 14 via the order management device 13 .

The order terminal 12 is configured using a portable information processing device having a communication function. This order terminal 12 is carried by a store clerk and used in the store. The order terminal 12 includes a computer system including a CPU or the like, and includes an operation unit such as a touch panel for inputting various instructions, a display unit for displaying various information, and the like. The order terminal 12 and the order management device 13 are connected so as to be able to communicate with each other, and transmit information such as the content of the order received from the customer to the order management device 13 . The order terminal 12 and the order management device 13 are connected so as to be able to communicate with each other via, for example, a wireless LAN (Local Area Network) device (not shown).

The order management device 13 is configured using an information processing device (for example, a personal computer) having a communication function. The order management device 13 receives and manages the content of the order sent from the order terminal 12 by the customer who arrives at the store, and displays the order content on a display device (not shown) in order to notify the kitchen manager of the content of the order. , or the process of printing order contents with a printing device not shown. The order management device 13 is connected to the cash register 14 so as to be able to communicate with each other, and transmits information such as the contents of an order received from an incoming customer to the cash register 14 .

The cash register 14 is, for example, a well-known POS cash register, and performs cash-out processing such as calculating the payment amount and issuing a receipt based on the content of the order of each incoming customer received from the order management device 13 . The cash register 14 and the management server 10 are connected via the network 15 so as to be able to communicate with each other. The cash register 14 transmits to the management server 10 information corresponding to the content of the order of each visiting customer. The content of the transmitted order is received by the communication unit 26 of the management server 10 and stored in the mass storage unit 23 under the control of the CPU 20 .

FIG. 3 is a diagram for explaining order information transmitted from each user terminal 11 to the management server 10 . As shown in the figure, the order information is information for specifying the content of the order of each customer, including store identification information for specifying the store where the order is placed, and a table for seating the customer. Table identification information (table identification information) for specifying, order terminal identification information for specifying the user terminal used for the order, order item information for specifying the items to be ordered (drinks, dishes, etc.) . When an order is placed by a visiting customer using each of the user terminals 11 a and 11 b , the above-mentioned order information is generated and transmitted to the management server 10 . For example, "shop identification information" and "table identification information" are included in the information obtained by reading the two-dimensional barcode 16 described above, and are used. The order terminal identification information may be any information that can identify each user terminal 11a or the like, and for example, a user ID, nickname, etc. when logging into the order system through an application can be used. Further, as the order terminal identification information, terminal information unique to each user terminal 11a or the like may be used, or the order terminal identification information may be allocated and used when the order application program is installed in each user terminal 11a or the like.

In addition, the order information transmitted from the order terminal 12 used by the store clerk to the order management device 13 and from the order management device 13 to the management server 10 also includes the same information as described above. In this case, as the order terminal identification information, information for specifying the order management device 13 for placing an order can be used.

4 is a flowchart showing an operation procedure when the status of an order placed using each user terminal and an order terminal is displayed on each user terminal in the order system. Hereinafter, the operation of the order system will be described in detail with reference to this flowchart.

The management server 10 acquires order information (refer to FIG. 3 ) indicating the contents of the orders received by the user terminals 11a and 11b and the order terminal 12 from the incoming customer, and stores it in the mass storage unit 23 (step S10 ). ). In addition, the management server 10 at this time corresponds to "acquisition means".

Next, a request for displaying the order status is transmitted, for example, from the user terminal 11a used by the visiting customer (step S11). Specifically, as exemplified in FIG. 5 , an image for placing an order for drinks and dishes and a button 50 for issuing an order status display request are simultaneously displayed on the display unit of the user terminal 11a. When the button 50 is pressed by an incoming customer, a request for displaying the order status is transmitted to the management server 10 from the user terminal 11a. At this time, the shop identification information and the table identification information are also transmitted from the user terminal 11 a to the management server 10 together with the display request, and are received by the management server 10 . The shop identification information and the table identification information may be separately transmitted before and after the display request. In addition, the shop identification information and the table identification information can be acquired by reading the two-dimensional barcode 16 printed on the table with the camera of the user terminal 11 . In addition, the management server 10 at this time corresponds to "acceptance means".

The management server that has received the request for displaying the order status specifies the store identification information and the table identification information corresponding to the terminal that is the target of displaying the order status, and based on this, assigns the order information stored in the mass storage unit 23 to the object. The order item information of the specified shop and table is specified (step S12).

Next, the management server 10 generates data for displaying the order status using the specified order item information, and transmits the data to the user terminal 11a (step S13). On the display unit of the user terminal 11a that has received the display data transmitted from the management server 10, an image showing the order status of the table corresponding to the user terminal 11a is displayed (step S14). In addition, the management server 10 at this time corresponds to "display control means".

FIG. 6 is a diagram showing a display example of the order status for each table. As shown in FIG. 6 , the order status of the order placed using the order terminal 12 at the corresponding table, and the order status of the order placed with the user terminal 11 a and the like are displayed. In the example shown in the figure, the order status by the order terminal 12 is relatively displayed on the upper side, and the order status is displayed by terminal. sequence) are displayed. In addition, in the example shown in figure, the information which can identify the user using the user terminal 11a etc. is displayed with respect to each order content so that which order was placed by which user terminal 11a etc. at a glance. In the example shown in the figure, each display of AAA and BBB is information that can identify a user, AAA corresponds to the user terminal 11a, and BBB corresponds to the user terminal 11b. It is also preferable that the information that can identify the user is, for example, information such as the nickname used by each user. In addition, an order without user-specific information corresponds to an order using the order terminal 12, but information (for example, characters such as shop (SHOP)) that can specify the order terminal 12 may be displayed.

According to the above-mentioned embodiment, the user terminal 11a (or 11b) of the customer who arrives at the store can display the order status based on the order terminal 12 and confirm it. In addition, the user terminal 11a can also display and confirm the order status based on the user terminal 11b (or 11a) of another customer (seat attendant) at the store. Therefore, inconvenience due to duplication of orders can be prevented.

In addition, since the order terminal 12 is directly connected to the order management device 13, and orders can be placed without going through the network 15, even if the network 15 fails and cannot receive orders from the user terminals 11a, etc. The meal terminal 12 receives the order to continue the operation of the store.

In addition, this invention is not limited to the content of the said embodiment, Various deformation|transformation and implementation are possible within the range of the summary of this invention. For example, the two-dimensional barcode 16 exemplified in the above-described embodiment is an example, and a one-dimensional barcode may be used, and each identification information or information corresponding to them may be directly displayed. In addition, the display example of the order status may include information such as the amount of each order item, the current total amount, and the like. In addition, since the order status can be distinguished for each user terminal, each visiting customer may settle only the portion of his or her order. In addition, in the above-mentioned embodiment, it is assumed that the order application program is installed in each user terminal, but it is also possible to place an order using a web browser. In addition, the scope of application of the present invention is not limited to restaurants.

In the above-described embodiment, a predetermined application for placing an order is installed in each of the user terminals 11a and 11b, but the present invention is not limited to this. The two-dimensional barcode 16 printed on the dining table may represent a URL (Uniform Resource Locator) including identification information that can identify the dining table and the store, and the camera of the user terminal 11 reads the two-dimensional barcode 16 to obtain the URL. , visit the URL and place an order on the website. In addition, the two-dimensional barcode 16 may be printed on a medium such as paper arranged on each dining table in addition to being directly printed on the dining table.

In addition, in the above-described embodiment, the management server 10 may also function as a POS register server that manages the register 14 . In this case, the management server 10 manages the checkout data received from the cash register 14 , and also manages order data received from each user terminal 11 and order data received from the order terminal 12 via the cash register 14 . As the cash register 14, a general-purpose PC or a tablet terminal in which a cash register application is installed may be used.

In addition, in the said embodiment, the example which comprised the management server 10 and the order management apparatus 13 as a different apparatus was shown, but it is not limited to this. The order management device 13 may be provided with the function of the management server 10 , and the management server 10 may be provided with the function of the order management device 13 . In the former case, the order from the user terminal 11 may be configured to be directly transmitted to the order management device 13 via the network 15, for example. In the latter case, the order from the order terminal 12 may be configured to be transmitted to the management server 10 via the network 15 from, for example, a router (not shown) in the store or the like. Thereby, the order from the order terminal 12 and the order from each user terminal 11 can be collectively managed by the same apparatus.

In addition, in the above-described embodiment, the order information transmitted from each user terminal 11 to the management server 10 includes store identification information, table identification information, order terminal identification information, and order item information, but these information need not be transmitted together. to the management server 10. In addition, as order information is not limited to include all such information. For example, when the user terminal 11 accesses the URL associated with the dining table of each store and places an order, since the store identification information and the dining table identification information are transmitted when accessing through the URL, for example, when an individual order is placed, it can also be transmitted. Order terminal identification information and order item information.

In addition, in the above-described embodiment, the order information displayed on each user terminal 11 is information for each table, but it is also possible to selectively display order information based on each user terminal 11, order information based on the order terminal 12, Order information for the entire table. Hereinafter, an embodiment in this case will be described. In addition, the content common to the said embodiment is abbreviate|omitted, and only a different part is demonstrated. Specifically, since the processing content for generating the display data of the order status is different, this part will be described in detail.

For example, as illustrated in FIG. 7 , the management server 10 that has received a request to display the order status from the user terminal 11a displays an image for selecting which terminal to use to place the order status display on the display unit of the user terminal 11a. When any one of the buttons 51 is pressed by an incoming customer, information specifying the pressed button 51 is transmitted from the user terminal 11 a to the management server 10 . The management server 10 that has received this information specifies which terminal is the target for displaying the order status.

Here, when the button 51 of "press the table" is pressed, the target terminal is specified as the order terminal 12 . Similarly, when the button 51 of "User 1" is pressed, the target terminal is specified as the user terminal 11a, and when the button of "User 2" is pressed, the target terminal is specified as the user terminal 11b. In this example, since the third and subsequent user terminals do not exist, users 3 to 5 are set as non-selectable. In this embodiment, the button 51 of "press the dining table" is relatively displayed on the upper side. Thereby, even in the user terminal 11a etc. which are usually limited in the display space, the display request of "by table" which is considered to be more interesting to each visiting customer can be issued as soon as possible. Moreover, when the button 51 of "all" is pressed, the order status based on all terminals becomes a display object.

In addition, when it is the user terminal 11b that issues the display request, the user terminal 11b may be associated with "user 1", and the user terminal 11a may be associated with "user 2". That is, for each user terminal, the user terminal may be associated with "user 1", and other user terminals may be associated with "user 2" and subsequent users.

When specifying the terminal on which the order information is displayed, the management server 10 specifies the order item information based on the specified terminal based on the order information stored in the mass storage unit 23 . For example, when the order terminal 12 is specified, the management server 10 specifies the order information based on the order terminal 12 based on the order terminal identification information, and further identifies the shop identification information and table identification corresponding to the user terminal 11a from the order information. The order information including the information is specified, and the order item information included in the specified order information is specified. Similarly, when the user terminal 11b is identified, the management server 10 identifies the order information based on the user terminal 11b based on the order terminal identification information, and further identifies the shop identification information and table information corresponding to the user terminal 11a from the order information. The order information in the specified order information is specified, and the order item information included in the specified order information is specified. In addition, the order item information by the user terminal 11a and the user terminal 11b can also be specified by the same procedure.

Next, the management server 10 generates data for displaying the order status using the specified order item information, and transmits the data to the user terminal 11a. On the display unit of the user terminal 11a that has received the display data transmitted from the management server 10, an image showing the order status of the table corresponding to the user terminal 11a is displayed. In addition, the management server 10 at this time corresponds to "display control means".

FIG. 8 is a diagram showing a display example of the order status for each table. Here, the order status of the order placed using the order terminal 12 with respect to the table at which the customer is seated is displayed on the user terminal 11a. FIG. 9 is a diagram showing a display example of the order status of the user 1 . Here, the order status of the order placed using the user terminal 11a is shown. In this way, the customer who arrives at the store using the user terminal 11a can also display his order status on the user terminal 11. FIG. 10 is a diagram showing a display example of the order status of the user 2 . Here, the order status of the order placed using the user terminal 11b is shown. In this way, the user terminal 11a can also display the order status of the order placed using the user terminal 11b of another customer (seat attendant). In addition, when the button 51 of "ALL" is pressed, the order status shown in the above-mentioned FIG. 6 is displayed.

According to this other embodiment, the order status can be confirmed in more detail.

Claims (5)

1. An ordering system, comprising:

an in-store system for receiving an order in a store using an order terminal held by a clerk;

one or more portable terminals held by store-to customers of the store; and

a management server connected to the in-store system and the respective portable terminals via a network,

the management server is provided with:

a unit that acquires order information including contents of an order placed using the order terminal and table identification information for specifying a table on which the order is placed from the in-store system;

a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal;

a unit for receiving a display request including table identification information from a portable terminal; and

and a unit that displays the contents of the order under the table specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.

2. The ordering system according to claim 1, wherein the portable terminal acquires the table identification information by reading a two-dimensional barcode displayed on a table of a customer arriving at a store holding the portable terminal.

3. A management server connected via a network to an in-store system that accepts an order using an order terminal held by a clerk in a store and to each of one or more mobile terminals held by store-to-store customers of the store, the management server comprising:

a unit that acquires order information including contents of an order placed using the order terminal and table identification information for specifying a table on which the order is placed from the in-store system;

a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal;

a unit for receiving a display request including table identification information from a portable terminal; and

and a unit that displays the contents of the order under the table specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.

4. An order method is a method for displaying an order in an order system, and the order system includes: an in-store system for receiving an order in a store using an order terminal held by a clerk; one or more portable terminals held by store-to customers of the store; and a management server connected to the in-store system and each of the portable terminals via a network, the ordering method including:

a step of acquiring order information including contents of an order placed using the order terminal and table identification information for specifying a table from which the order is placed, from the in-store system;

a step of acquiring order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal;

receiving a display request including table identification information from the portable terminal; and

and displaying the contents of the order under the table specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.

5. A program for causing a computer connected via a network to each of an in-store system for accepting an order in a store using an order terminal held by a clerk and one or more portable terminals held by a store-to-store customer of the store to function as means including:

a unit that acquires order information including contents of an order placed using the order terminal and table identification information for specifying a table on which the order is placed from the in-store system;

a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal;

a unit for receiving a display request including table identification information from a portable terminal; and

and a unit that displays the contents of the order under the table specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.

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