JP2008129750A - Food/drink serving management system and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a food/drink serving management system and method allowing customers to freely select seats for eating and drinking, while serving food and drink reliably and efficiently. <P>SOLUTION: A customer 221 orders food and drink in each table 211 using a food/drink ordering device 202 and an IC card 203 is issued. When the customer is seated at his or her desired table 211, an IC card reader 213 reads the IC card 203 and reports to a management device 207. The management device 207 associates order information obtained from the food/drink ordering device 202 with the table 211 and displays it on a management monitor 218. A wait staff 233 serves food and drinks for the customer according to the content displayed on the monitor 218, collects the IC card 203 from the table 211 where the food and drink ordered has been served, so as not to be displayed on the management monitor 218. A mobile communication terminal may be used in place of the IC card 203. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a food / beverage serving management system and a food / beverage serving management method for managing a person who uses a seat for eating and drinking in a place that provides food and drink such as a restaurant, canteen, tavern, and coffee shop with a plurality of seats. About.

  Taking a restaurant as an example, there are several types of seat management for customers such as people who have not reserved a seat (hereinafter referred to as customers). In the first type, the customer orders food and drinks at the reception and pays the amount when visiting the store. The customer receives the goods on the spot without delay, searches for a vacant seat, and eats at the seat.

  In the second type, when a customer comes to the store, a customer service employee selects a seat for the customer and shows a menu in the seated state to order food and drink. In this second type, a customer service employee who has received an order communicates the details of the order to the kitchen, and a customer ordered by that employee or another employee when food or drinks are ready. The food and drink will be delivered to your seat.

  A typical type of restaurant (hereinafter simply referred to as a restaurant) such as a restaurant or restaurant of the first type is a so-called fast food restaurant. Compared with the second type of restaurant, the number of employees working in the store can be greatly reduced, so that labor costs can be kept low. Therefore, it is possible to provide high-quality food or drink by providing a margin for the cost of food and drink provided to the customer as much as the labor cost is reduced, or to reduce the price of the food or drink itself. However, the first type of restaurant is required to have a short time from ordering food and drink to completion. Therefore, there is a problem that there is a limit to the quality of the food and drink such as its deliciousness in the case of receiving the food and drink immediately after paying the fee at the reception.

  Take, for example, grilled fish. Since it takes time to bake fish in response to an order from a customer, the first type of restaurant has to take a method of heating the fish that has been baked once with a heating means such as a microwave oven. For this reason, the taste will be inferior to the case where it is provided to the customer when the fish is baked. Therefore, in the first type restaurant, there is a problem that the types of food and drink such as dishes that can be served to customers are limited.

  For this reason, as an intermediate presence between the first type restaurant and the second type restaurant, a food and beverage restaurant in which a display and an order receiving device are arranged on the customer's table and the order is received by the customer's operation. A management system has been proposed as a first proposal (see, for example, Patent Document 1). In this first proposal, one touch panel display is arranged on a restaurant table, and each is connected to a host computer by an optical cable. When the customer sits at the table, he looks at the menu menu and operates the touch panel of the seat to order food and drinks. Then, the message “I'm sorry. Please wait a moment.” Appears on the display. Then, the contents of the order are transmitted to the kitchen side. Therefore, the customer service is unnecessary.

  In the first proposal, when the food and drinks are prepared for serving, the customer service staff brings the food and drinks to the table where the order was placed. For example, barcodes are printed on cooking containers such as the bottom of soup cups. Therefore, in the first proposal, the bar code is read so that the host computer is notified that the food or drink has been carried to the customer's table. Since the customer service person delivers the voucher to the customer together with the food, the customer confirms these and pays the accountant employee when leaving the restaurant.

  In the first proposal, since the customer orders food and drink while the customer is sitting at the table, the type of food and drink need not be limited to fast food. Therefore, the type of food and drink is not limited, and the quality is improved. In addition, the number of employees can be reduced because there is no need for the customer service to take customer orders.

  However, in the first proposal, the customer orders food after the customer is actually seated. Therefore, especially when the restaurant is crowded and it takes a long time to sit down, the time from when the customer enters the store until the food is brought to the seat is greatly delayed.

  Therefore, a proposal for arranging food ticket machines in the store for ordering food and drinks and delivering food and drinks to customers at the order destination using the food and beverage circulation path connecting each table is made as a second proposal. (See, for example, Patent Document 2).

  FIG. 12 shows an outline of a food / beverage distribution management system using the food ticket management apparatus according to the second proposal. This food / beverage distribution management system 100 includes a meal ticket issuing machine 101. A customer (not shown) selects food and drink such as dishes with the meal ticket issuing machine 101, pays a fee, and receives a meal ticket 102 for each item. When the ticket issuing machine 101 issues a ticket, it issues the issue time of the food ticket 102, the item of food and drink, and the ticket issuing number as ticket issuing information 104 to the controller 103 that manages the customer. For example, when a customer requests curry rice and coffee one by one, each meal ticket 102 is issued, and ticket issue information 104 is transmitted to the controller 103 corresponding to each of the two meal tickets 102.

  The controller 103 is connected to an output device 106 such as a monitor or a printer. The output device 106 is placed in the cooking place 107. A person in charge of cooking (not shown) starts cooking according to the content output from the output device 106. At the time of the start of cooking, it is not known which table each food and drink corresponds to.

The restaurant has a circulating circulation path 108 for cooking, and a plurality of tables 109 _{1 to} 109 ₈ are arranged facing this. In each of the tables 109 _{1 to} 109 ₈ , a monitor (M) 111 and a reading device (R) 112 for the meal ticket 102 are arranged. Each of the monitor 111 and the reading device 112 is connected to the controller 103 via a LAN cable 113. However, in FIG. 12, only a part of these connections is shown in order to simplify the illustration.

The customer can freely select a seat after purchasing the meal ticket 102. For example, assume that a customer selects the second table 109 ₂ . Then, the customer is to read the meal tickets 102 to the second table 109 _{and second} reader 112. In the meal ticket 102, a dish item and a ticket number are recorded. The meal ticket reading information 117 is transmitted to the controller 103 via the LAN cable 113. At this time, the controller 103 links the ticket issuing information 104 and the meal ticket reading information 117 with the ticket issuing number as a key. In other words, this by recognizing that the controller 103 side which customer asked curry rice and coffee by one article is seated at ₂ second table 109, and outputs the result to the output device 106.

The cooking place 107 is provided with a seat designation device 118 for designating a cooking seat to be carried on the circulation conveyance path 108. The person in charge of cooking prepares the curry rice and coffee ordered by the customer using the ticketing information 104 as a trigger, and at each time when the customer becomes ready to provide them, the customer's seat is seated according to the association shown in the output device 106. It designates with the designation | designated apparatus 118, and sends out food / beverage 119 to the circulation conveyance path 108. FIG. Then, a notification means such as an audio output device (not shown) is used so that the customer can receive the corresponding dish on the circulating conveyance path 108.
Japanese Patent Laying-Open No. 2003-109125 (paragraphs 0046 and 0056, FIG. 1) JP 2002-183841 (paragraphs 0020 to 0025, FIGS. 1 and 2)

  In the second proposal, the food ticket issuing machine 101 issues one food ticket for one dish. Therefore, for example, when a group of a plurality of people comes to a meal or one person asks for a plurality of dishes, the issuance of the meal ticket 102 is issued separately for the number of dishes, and the issuance process of the meal ticket Is not only complicated, but also requires a long time for the entire ticketing. Therefore, in a time zone where restaurants are crowded like a lunch time zone, a long line is formed in front of the ticket machine.

  In addition, it is necessary for the customer side to individually read the food ticket issued individually for each food and drink by the reading device 112. Therefore, when a large number of meal tickets are issued by a group such as a family, it is necessary to read the meal tickets one by one without fail, and accidents such as reading errors or loss of some meal tickets are likely to occur. .

Therefore, it is necessary to place the monitor 111 such as a liquid crystal display for each table 109 _{1-109 8} reading results restaurants side meal tickets as a means to confirm to the customer. Since the monitor requires a certain large display area, it takes up a place for the table, and the place for placing food and drink becomes relatively narrow. As a result, if these monitors 111 are placed on a table where a plurality of people sit, as much as the monitors 111 are installed, the table is separated by the monitor 111, and only a large obstacle appears in communication. In other words, the act of sharing food or pouring beer is restricted.

  Accordingly, an object of the present invention is to provide a food and beverage distribution management system and a food and beverage distribution management method in which a customer can freely select a seat for eating and drinking, and the distribution of food and beverage is reliably and efficiently processed. There is.

  According to the first aspect of the present invention, (a) a menu display means for displaying a menu of foods and drinks to be served, and (b) one or a plurality of foods and drinks that are simultaneously cleared from the menus displayed by the menu display means A food and beverage selection means for selecting a food, and (c) an identification information record for issuing one identification information recording article in which unique identification information is recorded when the food and beverage selection means starts the first selection of food and drink. The article issuing means, and (d) adding the same identification information recorded in the identification information recording article issued by the identification information recording article issuing means, and the food and beverage selection means corresponding to the identification information Identification information / order information transmission means for transmitting order information regarding all selected food and drink items and quantities, and (e) a table placed as a food / drink distribution destination and the person who ordered the food / drink Identification information / table information transmitting means for reading unique identification information of the identification information recording article possessed by the reader and transmitting the table together with table information for distinguishing the table from other tables, and (f) transmitting identification information / order information By receiving a pair of identification information and order information transmitted by the means and a pair of identification information and table information transmitted by the identification information / table information transmitting means, and combining the order information and table information having the same identification information, The distribution data display means for creating and displaying the distribution data indicating the table on which the food and drink are distributed; and (g) the distribution of food and drink displayed on the distribution data display means. The distribution data for correcting the distribution data by removing the data indicating the relationship between the food and drink to be distributed and the distribution destination table from the distribution target. To and a data correction means to the food serving management system.

  That is, in the present invention, when the customer selects one or a plurality of foods to eat and drink at one table from the menu by the food and beverage selection means, the identification information is obtained when the customer starts the first selection operation of the food and drinks. The recording article issuing means issues one identification information recording article. When the customer finds the desired table with this and sits down, the identification information / table information transmission means reads the unique identification information of the identification information recording article together with table information for distinguishing the table from other tables. Send. On the other hand, the identification information / order information transmitting means adds the same identification information recorded in the identification information recording article issued by the identification information recording article issuing means, and selects food and drink corresponding to the identification information. Order information regarding all food and drink items and quantities selected by the means is transmitted. The distribution data display means that has received these pieces of information creates the distribution data indicating which table each food is distributed by combining the same order information and table information using the identification information as a key. And display. Therefore, the person in charge of the distribution can make a distribution by looking at the display contents of the data display means for distribution. At this time, every time the food / drink displayed on the distribution data display means is arranged by the distribution data correction means, the data indicating the relationship between the distributed food and the table of the distribution destination is removed from the distribution target. By modifying the serving data, the food and drink that has not been served and the table of the serving destination are clarified.

  In the invention described in claim 2, (a) a menu display means for displaying a menu of foods and drinks to be served, and (b) one or a plurality of foods and drinks that are simultaneously cleared from the menus displayed by the menu display means Food and beverage selection means for selecting food, (c) wireless tag communication means for communicating with a communication device equipped with a predetermined wireless tag recording the payable amount, and (d) the food and beverage selection means selects food and drink. Identification information acquisition means for acquiring identification information unique to the communication device that performed communication using the RFID tag communication means, and (e) adding the identification information acquired by the identification information acquisition means, Identification information / order information transmission means for transmitting order information regarding all food and drink items and quantities selected by the food selection means corresponding to the information, and (f) distributed in a table as a food distribution destination Identification information / table information transmission means for reading the identification information of the communication device possessed when the person who ordered the food and drink is seated and transmitting the information together with table information for distinguishing the table from other tables; G) The identification information and order information pair transmitted by the identification information / order information transmitting means and the identification information / table information pair transmitted by the identification information / table information transmitting means are received and the order information and the table having the same identification information are received. By combining the information, the serving data display means for creating and displaying the serving data indicating which table each food and drink is served, and (h) displayed on the serving data display means Every time a meal is served for a food or drink, data indicating the relationship between the food and drink to be served and the table of the food distribution destination is removed from the object to be served, and the data for distribution To and a serving data correction means corrects the food serving management system.

  In other words, in the present invention, when a customer selects one or more foods or drinks to be eaten or eaten from a table from the menu by the food or beverage selection means, the communication device-specific identification is made from the communication device equipped with the customer's predetermined wireless tag. Get information. When the customer finds the desired table with this communication device and sits down, the identification information / table information transmitting means reads the unique identification information of the communication device and distinguishes the table from other tables together with table information. Send. On the other hand, the identification information / order information transmission means adds the identification information of the communication device acquired by the identification information acquisition means, and all the food items and quantities selected by the food selection means corresponding to the identification information Send order information about. The distribution data display means that has received these pieces of information creates the distribution data indicating which table each food is distributed by combining the same order information and table information using the identification information as a key. And display. Therefore, the person in charge of the distribution can make a distribution by looking at the display contents of the data display means for distribution. At this time, every time the food / drink displayed on the distribution data display means is arranged by the distribution data correction means, the data indicating the relationship between the distributed food and the table of the distribution destination is removed from the distribution target. By modifying the serving data, the food and drink that has not been served and the table of the serving destination are clarified.

  In the food / beverage distribution management system of the present invention, when the distribution data display means indicates that the distribution of all food / drinks corresponding to one of the identification information is completed by the correction of the distribution data correction means. The identification information recording article collection instructing means for instructing the collection of the identification information recording article issued by the identification information recording article issuing means is further provided. The identification information recording article can be collected at the time when the arrangement is finished for each table, and related data can be deleted.

  As the identification information recording article, various articles in which unique identification information such as an IC card or a magnetic card as a wireless tag is recorded can be used. It is not limited to cards. It may be a mobile communication terminal with a built-in wireless tag.

  In addition, the serving data display means can display the foods and drinks to be served in order from the oldest time selected by the food and drink selection means, thereby ensuring fairness to the customer and the ordering person orders Easy to serve from old ones.

  Further, if the data display means for serving displays each table serving as the serving destination and the food and drink serving as the serving target as, for example, a plan view, the serving destination can be selected even if the staff is not familiar with the arrangement of the tables in the store. There is no mistake.

  In addition, when the food and beverage selection means selects food and drinks, the kitchen order information transmitting means for transmitting order information regarding the items and quantities of food and drinks to the kitchen is provided. Alternatively, food and drink can be prepared even while the table is waiting for a full seat.

  In addition, when the data display means for serving receives table information different from the table information already received with the same identification information from the identification information / table information transmitting means, the table of the serving destination is based on the table information received later. If the table information correcting means for correcting is provided, even if the customer changes his / her seat before having the food / drink served, there is no mistake in the destination.

  Also, if the serving data display means changes the manner of display of the serving data before the serving data correction means removes and the serving data after the removal, the food and drink served in the same table Food and drink before serving can be distinguished.

  Further, in the case of the invention described in claim 1, when the identification information recording article for which collection is instructed by the identification information recording article collection instruction means is collected, the data relating to the corresponding table is deleted from the display target of the serving data display means. If the table corresponding data deleting means is provided, it is possible to delete unnecessary data from the serving data when all the foods and drinks in one table are served.

  In invention of Claim 13, (i) Food / drink which uses the food / beverage selection apparatus for food / beverage selection, and selects the food / beverage to be liquidated simultaneously from the menu of the food / beverage which becomes the object of a meal (B) an identification information recording article issuing step for issuing one identification information recording article in which unique identification information is recorded when the first selection of food and drink is started in this food selection step; (C) The same identification information as that recorded in the identification information recording article issued in this identification information recording article issuance step is added, and all the food and beverage selection devices corresponding to this identification information are selected. Identification information / order information transmission step for transmitting order information on food and drink items and quantities, and (d) when a person who has ordered food or drink is seated at a table serving as a food / drink serving table Identification information / table information transmission step for reading unique identification information of the identification information recording article to be transmitted and transmitting the table together with table information for distinguishing the table from other tables, and (e) transmission in the identification information / order information transmission step The received identification information and order information pair and the identification information and table information pair transmitted in the identification information / table information transmission step are received, and each food and drink is obtained by combining the order information and table information having the same identification information. A distribution data display step for creating and displaying the distribution data indicating which table is distributed, and (f) the distribution of food and drink displayed in the distribution data display step each time the distribution is performed. The data indicating the relationship between the food and drink to be served and the table of the serving destination is removed from the serving target and the serving data is corrected To and a Zen data correction step in food serving management method.

  That is, in the present invention, in the food and beverage selection step, one or a plurality of food and beverage to be liquidated at the same time are selected from the menu of food and beverage to be served using a food and beverage selection device for selecting food and drink. I have to. In the identification information recording article issuing step, when the first selection of food and drink is started in the food and beverage selection step, one identification information recording article in which unique identification information is recorded is issued. Even if there are many orders, the issue procedure is completed quickly. In the next identification information / order information transmission step, the same identification information as that recorded in the identification information recording article issued in the identification information recording article issuance step is added, and the food and drink is selected corresponding to this identification information. Order information on all food and drink items and quantities selected by the device is transmitted, and in the identification information / table information transmission step, when the person who ordered food and drinks is seated at the table serving as a food and beverage distribution destination, The unique identification information of the identification information recording article possessed is read and transmitted together with the table information for distinguishing the table from other tables. In this way, in the serving data display step, by combining the order information and the table information using the identification information as a key, creating and displaying the serving data indicating which table each food and drink is served Can do. In the distribution data correction step, every time a distribution is performed by the distribution staff, data indicating the relationship between the food and drink to be distributed and the table of the distribution destination is removed from the distribution target, and the distribution data is corrected. Thereby, the food / beverage which has not yet been arranged and the table of the distribution destination are clarified.

  In the food and beverage serving management method of the present invention, the identification information recording article such as an IC card is repeatedly used by instructing the collection of the identification information recording article issued in the identification information recording article issuing step in the identification information recording article collection instructing step. Can be economical.

  In invention of Claim 14, (i) the food / drink which uses the food / beverage selection apparatus for food / beverage selection, and selects the food / beverage to be liquidated simultaneously from the menu of the food / beverage which becomes the object of serving (B) Identification information acquisition for acquiring unique identification information of a communication device equipped with a predetermined wireless tag recording a payable amount when an order for food and drink is made in this food selection step And (c) an identification which adds the identification information acquired in this identification information acquisition step and transmits order information on all food and beverage items and quantities selected by the food and beverage selection device corresponding to this identification information The information / order information transmission step and (d) reading the identification information of the communication device that is placed on the table serving as a food / drink serving table and held by the person who ordered the food / drink Identification information / table information transmission step for transmitting the table together with table information for distinguishing the table from other tables, and (e) a pair of identification information and order information transmitted in the identification information / order information transmission step. A table showing which table each food and drink is distributed by receiving a pair of identification information and table information transmitted by the information / table information transmitting means and combining the order information and table information having the same identification information The distribution data display step for creating and displaying the service data, and (f) the relationship between the food and drink to be distributed and the distribution destination table each time the food and drink displayed in the distribution data display step is distributed And the distribution data correction step for correcting the distribution data by removing the data indicating the distribution from the distribution target to the food and beverage distribution management method To Bei.

  That is, in the present invention, in the food and beverage selection step, one or a plurality of food and beverage to be liquidated at the same time are selected from the menu of food and beverage to be served using a food and beverage selection device for selecting food and drink. I have to. In the identification information acquisition step, when an order for food and drink is made in this food and beverage selection step, unique identification information of a communication device equipped with a predetermined wireless tag recording a payable amount is acquired. The order processing is completed quickly by eliminating the hassle of issuing a card. In the next identification information / order information transmission step, the identification information acquired in the identification information acquisition step is added, and orders relating to items and quantities of all foods and beverages selected by the food and beverage selection device corresponding to the identification information. In the identification information / table information transmission step, the identification information / table information transmission step reads the unique identification information of the communication device possessed when the person who ordered the food / drink is seated in the table serving as the food / drink distribution destination, It is transmitted together with table information for distinguishing from other tables. In this way, in the serving data display step, by combining the order information and the table information using the identification information as a key, creating and displaying the serving data indicating which table each food and drink is served Can do. In the distribution data correction step, every time a distribution is performed by the distribution staff, data indicating the relationship between the food and drink to be distributed and the table of the distribution destination is removed from the distribution target, and the distribution data is corrected. Thereby, the food / beverage which has not yet been arranged and the table of the distribution destination are clarified.

  As described above, according to the invention described in claim 1 or claim 13, even when a relatively large number of foods and drinks are ordered by operating the device at once, such as a family or a group, the first food or drink is used. Since the identification information recording article is issued at the time of selection, the order processing time is shortened compared to the conventional device in which no card or receipt is issued until the order of all food and drink is completed and the liquidation is completed. . In addition, even when ordering multiple foods and drinks, an identification information recording article is issued at the time of the first selection, so that a companion can take a selection of the table with this and can sit down early on the seat .

  Further, in the case of the invention according to claim 1 or claim 13, even if a relatively large number of foods and drinks are ordered at one time by operating the apparatus, only one identification information recording article is issued. Running costs are lower than when issued. In addition, a more economical system can be constructed by collecting the identification information recording articles.

  Further, according to the invention of claim 2 or claim 14, not only does the liquidation of food and drinks be performed using a communication device equipped with a predetermined wireless tag possessed by a customer and recorded for the amount payable, the communication Since the seat of the customer is determined using the equipment, there is no need to issue a special card or receipt for these processes, reducing the processing time required for this, or jamming when issuing these physically Trouble on mechanism disappears.

  Further, in the case of the present invention, since the laying person performs the laying by looking at the display contents of the laying data, even a beginner can easily perform the work. In addition, as a general rule, food and beverage orders and guidance to the table become unnecessary, so that labor costs can be greatly reduced, and the customer can have the advantage of freely selecting his / her favorite seat.

  Hereinafter, the present invention will be described in detail with reference to examples.

  <Overview of system configuration>

  FIG. 1 shows an outline of a food and beverage serving management system in a restaurant as an embodiment of the present invention. In this food / beverage distribution management system 200, a food / drink ordering / issuing device 201 is installed in the vicinity of the entrance of the restaurant. The food ordering / issuing apparatus 201 displays various dishes provided by the restaurant as photographs and samples, and orders the food and drink ordering apparatus 202 that performs settlement for the dish selected by the customer, and the food ordering apparatus 202 places an order. An IC card issuing device 204 that issues an IC (Integrated Circuit) card 203 for cooking is connected by a communication cable (not shown). Of course, an apparatus in which both are integrated may be used. The food ordering device 202 constituting the food ordering / issuing device 201 is connected to a management device 207 in the kitchen 206 by a first communication cable 205.

A seat corner in which a plurality of tables 211 _{1 to} 211 _n are arranged is arranged at a position advanced from the food ordering / issuing device 201 toward the center of the restaurant. Each table 211 _{1 to} 211 _n is provided with a predetermined number of chairs 212. There are as many IC card readers 213 as the number of chairs 212 under each of the tables 211 _{1 to} 211 _n . Although not shown, an IC card placement plate for placing a card is attached to the table surface directly above each IC card reader 213, and the customer sits on the IC card 203 issued by the IC card issuing device 204. The IC card is placed on an IC card mounting plate corresponding to the table.

  In a place where it is clear that the group occupies one table 211, one IC card reader 213 may be arranged per one table 211. These IC card readers 213 are connected to the management apparatus 207 by a second communication cable 215 that constitutes a LAN (Local Area Network).

  The management device 207 is connected to a management monitor 218 that is a touch panel display disposed on a deshap (dish-up) / collection counter 216 by a second communication cable 215 constituting a LAN. An erasing sensor 219 for erasing information written in the IC card 203 is also connected to the second communication cable 215.

  <Overview of system operation>

  An outline of the system operation in the food / beverage distribution management system 200 of this embodiment will be described first. The customer 221 selects an arbitrary number of foods and drinks at the food and beverage ordering / issuing device 201 of the food and beverage ordering / issuing device 201 and pays the price. The payment is made by inserting bills or coins from the cash slot 222 or by inserting a credit card or prepaid card (both not shown) from the card slot 223. At this time, the customer 221 orders one or a plurality of foods and drinks to be eaten and consumed on one table 211. When the customer 221 owns a non-contact IC card such as a mobile phone or a wireless tag having a payment function, the customer 221 communicates with a wireless communication unit (not shown) in the food order / issuance device 201, You can also pay with that mobile phone. When change is generated when cash is used for payment, change is discharged from the change return port 224.

  When the selection and payment of one or a plurality of foods and drinks to eat and drink in one table 211 are completed in this way, the customer 221 corresponds to the food and drinks selected from the IC card issuing port 226 of the IC card issuing device 204 and payment. One IC card 203 is received. That is, for example, when a family comes to a meal and the settlement is performed together, one IC card 203 is discharged regardless of the number of foods and drinks. In the case where food and drink are added in the middle of eating and drinking, the store clerk individually corresponds to these in the present embodiment.

  A lamp 228 for notifying the issuance of the IC card 203 by light is disposed slightly above the IC card issuing port 226 of the IC card issuing device 204. Further, a speaker 229 for giving an instruction to take out the IC card 203 and a warning when it is left out is disposed slightly below the IC card issuing port 226.

  The IC card 203 issued from the IC card issuing device 204 stores predetermined identification data such as card identification information (hereinafter referred to as IC card identification information), which will be described by the customer 221 as described below. When the user sits on the table 211, it is sent to the management device 207 in the kitchen 206. In addition, order information and IC card identification information indicating the type and quantity of food and drink such as ordered food are sent from the food and drink ordering device 202 to the management device 207, respectively. A cooking instruction monitor 231 connected to the management device 207 is arranged in the kitchen 206, and the type and number of foods and drinks displayed here and the waiting time from sitting to cooking and foods are managed. Is called. Instead of the cooking instruction monitor 231, a printer (not shown) that issues an order form that indicates the type and number of food and drink and the time when the order was placed may be arranged.

By the way, when the customer 221 receives one IC card 203 from the IC card issuing device 204, the customer 221 can eat and drink together with a person who eats and drinks alone, otherwise. Look for the table 211 and sit down. For example, when sitting on the _first table 2111, the IC card 203 is placed on the IC card placement plate (not shown) of the table. Then, the corresponding IC card reader 213 arranged immediately below it reads the contents, and the second communication cable 215 is used for the IC card identification information and the table identification information representing the _first table 211 _1. Then, the information is sent to the management device 207 as card reader transmission information via the food order / issuance device 201. Thereby, the combination of the contents of the food and drink ordered by the customer 221 and the first table 211 ₁ on which the customer 221 is seated is determined by the management device 207 based on the IC card identification information and the table identification information of the first table 211 _1. Will be recognized. At this stage, the management monitor 218 arranged on the deshap / collection counter 216 indicates what food / drink is ordered in which table 211 and each food order / waiting time until the present. It will be displayed in time series.

  The dessert / collection counter 216 carries the ordered food and drink 232 from the kitchen 206 one after another. The table clerk 233 distributes the food and drink 232 to the seat 211 of the customer 221 who placed the order on the tray 234. At this time, the arrangement staff 233 looks at the management monitor 218 and determines the arrangement destination. And it touches the location of the monitor surface which described the food and drink of the serving place. Thereby, the display color of the corresponding food and drink is changed from the first color to the second color. The arrangement staff 233 arranges food and drinks on the table 211 displayed on the touched portion of the management monitor 218.

  When a plurality of foods and drinks are displayed as foods and drinks of the table 211 corresponding to the management monitor 218, and all of the food and drink displays at that location are changed to the second color by the current touch of the staff 233 In other words, all the foods and drinks on the table 211 are served. In addition, when the customer 221 seated at the table 211 orders only one food and drink, the food and drink display on the table 211 is changed to the second color by one touch of the staff 233. Is natural. Thus, if the first color does not remain on the display of the food and drink at the corresponding table 211, the arrangement staff 233 is placed on the IC card placement plate of the table 211 at the time of the arrangement. The IC card 203 is collected. In the case where there are foods and drinks ordered from the same table 211 but not yet arranged, the food and drinks are displayed in the first color at the corresponding table in the management monitor 218. In this case, the arrangement staff 233 does not collect the IC card 203.

  When the IC card 203 is collected from the table 211, the layouter 233 holds it over the erasing sensor 219 arranged in the deshap / collection counter 216. Thereby, the management apparatus 207 recognizes that the distribution of the food and drink to the corresponding table 211 is completed, and deletes the display regarding the table 211 on the management monitor 218. The collected IC card 203 is set in the IC card issuing device 204, for example, at the end of a day's work, and is reused.

  <Configuration of individual devices>

  FIG. 2 shows an outline of the configuration of the food order / issuance device of this embodiment. The food order / issuance device 201 is composed of the food order device 202 and the IC card issuance device 204 as described above. The food and beverage ordering apparatus 202 includes a CPU (Central Processing Unit) 241 for performing various controls. The CPU 241 is connected to each unit in the food ordering apparatus 202 by a bus 242. Among these, the control program storage unit 243 is a storage unit that stores a control program for controlling the apparatus. The work memory 244 temporarily stores various programs and data necessary for the CPU 241 to execute the control program.

  The menu display unit 245 occupies the upper half of the front surface of the food ordering apparatus 202 shown in FIG. 1, and displays a sample and a photograph of food and drink (not shown), the price of one item, the quantity ordered, the total amount, etc. Or it is comprised by displays, such as a liquid crystal display which displays these. The operation unit 246 includes individual button switches (not shown) that perform various operations such as designation of the type and quantity of food and drink, and cancellation of designation. When the entire menu display unit 245 is configured by a single display, the operation unit can be configured by a touch panel disposed on the front surface. The customer 221 shown in FIG. 1 inserts banknotes or coins from the cash insertion slot 222, or has a credit card or prepaid card inserted into the card insertion slot 223, or a mobile phone or the like that the customer 221 has. With the contact IC card starting communication for payment with the food ordering / issuing device 201, paying for the price by specifying the desired food type and quantity from the operation unit 246 while looking at the menu display unit 245 Will be processed.

  When the customer 221 makes payment using cash, the money processing unit 247 determines the total amount of banknotes or coins inserted from the cash slot 222 shown in FIG. The change of the change in the case of exceeding and the change return process of the change return port 224 are performed. The card processing unit 248 reads a credit card or prepaid card inserted from the card insertion slot 223 shown in FIG. 1 and performs a settlement process using the card. The wireless processing unit 249 wirelessly performs a payment process for a card or a mobile phone using the above-described contactless IC card.

  The cable communication unit 251 is connected to the first communication cable 205 shown in FIG. 1, and the order information including the type and quantity of the food and drink ordered by the customer 221 corresponds to the IC card identification information of the IC card 203. In addition, the management apparatus 207 is notified. Moreover, when the information which should be notified to the food-drink order apparatus 202 generate | occur | produces when the food / beverage to stop selling for reasons, such as running out of goods in the kitchen 206, the process which receives this and respond | corresponds is received. It is possible. When the customer 221 starts processing for ordering food and drink, the ordering device interface (I / F) unit 252 sends the processing via the communication cable 254 to the issuing device interface (I / F) on the IC card issuing device 204 side. The unit 255 is notified. This is a measure for instructing the IC card issuing device 204 to issue an IC card 203 as a wireless tag in which an IC with an antenna that can exchange data wirelessly is embedded.

  The IC card issuing device 204 returns IC card identification information to be issued to the food ordering device 202 through the ordering device interface unit 252 when this instruction is given. The food and drink ordering device 202 sends the IC card identification information obtained thereby to the management device 207 together with the type and quantity of the food and drink. Depending on the food order / issuance device 201, the food order device 202 may determine the IC card identification information and transmit it to the IC card issue device 204. In this case, the IC card issuing device 204 writes the IC card identification information determined by the food ordering device 202 in the IC card 203 and passes it to the corresponding customer 221.

  As described above, in this embodiment, the management device 207 shown in FIG. 1 links the data sent from the food ordering device 202 with the data sent from the IC card reader 213 using the IC card identification information. However, it is possible to link the data of both methods using other methods. For example, if the food / drink ordering device 202 and the IC card issuing device 204 have the same clock information, the data sent from the food / drink ordering device 202 and the data sent from the IC card reader 213 respectively. By adding the clock information, the management device 207 can link the food and drink ordered by the customer 221 with the table 211 on which the customer 221 is seated. In this case, when the order of food and drink by the customer 221 is started, the food and drink ordering device 202 transmits the time information at that time to the IC card issuing device 204, and the IC card issuing device 204 sends this time information to the IC card to be issued. What is necessary is just to write to 203.

  Of course, when the food ordering device 202 and the IC card issuing device 204 are based on the premise that there is no large timing error in the clock circuit that is independently operated, It is not necessary to transmit the clock information to the IC card issuing device 204. In this example, the management device 207 is connected to the IC card issuing device 204 through a unique communication line, and the reception times of the data sent from the food ordering device 202 and the IC card issuing device 204 are compared. Then, both may be linked. Then, the IC card identification information of the IC card 203 issued by the IC card issuing device 204 acquired at this time is stored, and the data of food and drink is stored using the IC card identification information sent from the IC card reader 213. The table 211 is associated.

  The issuance device interface (I / F) unit 255 eats and drinks a failure related to the issuance of the IC card 203 in the IC card issuance device 204, such as when there is no remaining IC card 203 to be issued. It is also possible to notify the product ordering apparatus 202 and take a predetermined measure such as stopping the order of food and drink.

  The IC card issuing device 204 also includes a CPU 256 for controlling the whole. The CPU 256 is connected to each unit in the IC card issuing device 204 by a bus 257. Among these, the control program storage unit 258 is a storage unit that stores a control program for controlling the apparatus. The work memory 259 temporarily stores various programs and data necessary for the CPU 256 to execute the control program. The display unit 261 is arranged on the upper part of the front surface of the IC card issuing device 204 shown in FIG. 1 and displays predetermined information such as a discharge guide for the IC card 203. The operation unit 262 is provided for the operation of the maintenance worker or for the operation of the customer 221 when the IC card 203 is not properly discharged. The voice output unit 263 is used for voice output for warning that the IC card 203 is forgotten to be removed.

  The card reader / writer 264 writes card identification information unique to the card to the IC card 203. In the food / beverage distribution management system 200 (FIG. 1) of this embodiment, food order information such as the type and quantity of food / beverage selected by the customer 221 is not written in the IC card 203. If such writing is performed, the IC card 203 cannot be issued from the IC card issuance port 226 until the customer 221 completes the selection of food and drink. Therefore, in order to reduce the processing time of the food ordering / issuing device 201 and to prevent the customer 221 from forgetting to remove the IC card 203, the IC card of the IC card issuing device 204 is operated during the operation of the food ordering device 202. The IC card 203 can be discharged from the issue port 226. The card discharge unit 265 performs transport control until the IC cards 203 stored in the IC card issuing device 204 are transported one by one to the card reader / writer 264 and then discharged from the IC card issuing port 226. It has become.

  If the IC card 203 handled by the IC card issuing device 204 holds unique identification information in a ROM (Read Only Memory) (not shown), this can be used as card identification information unique to the card. In this case, the card reader / writer 264 may read this unique identification information of the IC card 203 to be issued next, and inform the food ordering apparatus 202 of this as card identification information unique to the card. In this case, the time for the IC card issuing device 204 to write the card identification information to the IC card 203 can be omitted.

  Further, as understood in the above description, the food ordering device 202 can be manufactured as an original device, and of course, a small amount of software or hardware is added to a commercially available product such as an existing food vending machine. It can be used as the apparatus of this embodiment only by making a change. When an existing food vending machine is used as the food ordering apparatus 202 of the present embodiment, a food ticket printed out on a sheet will come out, but this function may be stopped as necessary.

  FIG. 3 shows a functional configuration of the management apparatus. This will be described with reference to FIG. The management apparatus 207 includes a main control unit 273 including a CPU 271 and a memory 272 such as a magnetic disk or a RAM (Random Access Memory). The main control unit 273 is connected to each unit in the apparatus via signal transmission means 274 such as a bus. Among these, the communication control unit 275 is connected to the food order device 202 by the first communication cable 205. The communication control unit 275 is connected to other devices such as the IC card reader 213 and the management monitor 218 via the second communication cable 215 constituting the LAN, and exchanges information with these devices. Yes. If the food ordering device 202 or the IC card issuing device 204 has a LAN port, all the devices constituting the food serving management system 200 are connected by the second communication cable 215 constituting the LAN. Of course you can.

  The customer order information management unit 276 includes order information and IC card identification information obtained from the food ordering device 202 constituting the food ordering / issuing device 201, and IC card identification information and table obtained from the IC card reader 213. Based on the identification information, the operation information of the management monitor 218, and the identification information erasure information of the IC card 203 from the erasure sensor 219, information on the food and drink ordered by each customer 221 and the presence / absence of each food and beverage The waiting time from the time 221 is seated on the table 211 to the serving by food and drink is managed.

  The kitchen data creation unit 277 extracts and creates a message for a person who prepares food and food preparation in the kitchen from information managed by the customer order information management unit 276. For example, suppose that customer A 221 orders curry rice and udon one by one and two cups of coffee. In this case, the kitchen data creation unit 277 divides these foods into their types and quantities, and the time when the food ordering device 202 sends order information and IC card identification information to each of them (hereinafter referred to as standby start time). .) Or, by adding serial numbers in the order of the waiting start time, kitchen data is prepared for food and drink such as curry and rice, udon, and coffee together with food and drink ordered by other customers. The kitchen data created in this way is output to the cooking instruction monitor 231 via the kitchen data output unit 278.

  Of course, when the management device 207 is connected to a kitchen printer (not shown), each time the customer 221 completes an order for food and drink using the food and beverage ordering device 202, food and drink such as curry and rice, udon and coffee. An order form is printed out for each item. When the kitchen data is output and displayed from the cooking instruction monitor 231, a touch panel is attached to the monitor surface, and the display is erased for the food prepared and taken to the deshap / collection counter 216. Good.

The monitor data creation unit 279 extracts and creates monitor data from information managed by the customer order information management unit 276. The created monitor data is displayed on the management monitor 218. There are two types of monitor data: first monitor data for displaying various information in the order of the customer 221 and second monitor data for displaying various information in association with the tables 211 _{1 to} 211 _n. The arrangement staff 233 can switch these displays as appropriate and cause the management monitor 218 to perform the display. These will be described later.

  <System operation>

  It is assumed that the customer 221 shown in FIG. 1 enters the restaurant with two accompanying persons in the food / beverage distribution management system 200 configured as described above. The customer 221 orders food and drink for two people with the food ordering / issuing device 201 arranged near the entrance of the restaurant.

  FIG. 4 shows the flow of processing of the meal ticket machine according to the present embodiment. This will be described with reference to FIGS. The food and drink ordering device 202 is used for purchase of food and drink as well as when the customer 221 inserts banknotes or coins from the cash slot 222 or inserts a credit card or prepaid card from the card slot 223. The balance that can be used is confirmed (step S401). If the customer 221 owns a non-contact IC card such as a mobile phone or a wireless tag with a payment function, the wireless processing unit 249 communicates with this to confirm the amount of money that can be used to purchase food and drink. To do. In the case of the present embodiment, it is assumed that the customer 221 has inserted one 5000 yen bill from a banknote insertion slot (not shown) of the cash insertion slot 222.

  Thereafter, when the customer 221 specifically designates the food and drink and the quantity thereof and performs an order operation for the first food and drink (step S402: Y), the food and drink ordering device 202 is issued from the ordering device interface unit 252. An IC card issue request is transmitted to the device interface unit 255 (step S403). When IC card identification information is received from the IC card issuing device 204 (step S404: Y), it is temporarily stored in the work memory 244 (step S405).

  Thereafter, the food and beverage ordering apparatus 202 monitors whether a new order operation is performed before the order completion operation by the customer 221 is performed (step S406: N, step S407: N). For example, it is assumed that the customer 221 first operates a button for a food item “Ramen & fried rice set” on the food order device 202, and then performs a button operation for a quantity “2”. When all orders have been completed, the customer 221 presses a change return button or an order completion button (not shown) of the food and drink ordering apparatus 202. When placing an order using a wireless communication terminal such as a mobile phone, depending on the application software, the same operation can be performed on the wireless communication terminal side. In this case, the operation content is transmitted to the wireless processing unit 249 and the food ordering device 202 recognizes the operation. If the customer 221 communicates the intention to complete the order to the food and drink ordering apparatus 202 by any of the above methods (step S406: Y), the order amount for the food and drink that has been ordered so far is calculated ( Step S408).

  On the other hand, when the customer 221 places a new order before communicating the intention to complete the order (step S407: Y), an additional order process for storing the name and quantity of the food and drink is executed (step S409). ). For example, the customer 221 first operates a button for a food and drink “Ramen & Fried Rice”, then operates a button for a quantity “1”, and then operates a button for a food “Cold Chinese”, followed by a quantity. When the button “1” is operated, an additional order process for “chilled Chinese” is executed. Thereafter, the process returns to step S406 to determine again whether the order has been completed. However, in the additional order process (step S409), the process of newly issuing the IC card 203 and the process of storing the IC card identification information (step S404) are not performed.

  Depending on the food and drink ordering device 202, the food and drink may be ordered by the number of times the button is pressed each time the button indicating the food and drink is pressed. In this case, it is not necessary to input a quantity or operate such a button.

  In this way, when the customer 221 communicates the intention to complete the order to the food and drink ordering apparatus 202 and is received (step S406: Y), the clearing process is performed after the calculation of the order amount (step S408) (step S410). . At this stage, the food ordering device 202 adds the IC card identification information stored in step S404 to the order information including the name and quantity of the food and sends it to the management device 207 from the cable communication unit 251 (step S411). ). At the same time, the food ordering device 202 notifies the issuing device interface unit 255 of the IC card issuing device 204 from the ordering device interface unit 252 that the order by one customer group has been completed (step S412). Thereafter, the food and beverage ordering apparatus 202 returns the process to step S401 to correspond to the next customer (return).

  FIG. 5 shows the flow of processing on the IC card issuing device side. This will be described with reference to FIGS. The IC card issuing device 204 waits for reception of an IC card issuing request in step S403 in FIG. 4 (step S421). When an IC card issuance request is sent from the ordering device interface unit 252 to the issuing device interface unit 255 via the communication cable 254 (Y), the IC card issuing device 204 uses the IC card identification information generated uniquely as food and drink. It transmits to the order apparatus 202 (step S422). Depending on the system, identification information unique to the card originally stored in the IC card 203 may be read out and transmitted to the food ordering apparatus 202 as IC card identification information.

  When the IC card identification information is transmitted to the food and beverage ordering apparatus 202, the IC card identification information is written into the IC card 203 and issued from the IC card issue port 226 (step S423). However, when the identification information unique to the card originally stored in the IC card 203 is the IC card identification information, the writing process of the IC card identification information is unnecessary, and the IC card 203 is immediately issued from the IC card issuing port 226. can do.

  As described above, in this embodiment, when the customer 221 instructs to order the first food and drink, a part of the IC card 203 is protruded from the IC card issuing port 226 so that it can be taken out. Along with this, voice guidance such as “Please take card” is output from the speaker 229 (step S424).

  As described above, the food / beverage distribution management system 200 according to the present embodiment issues the IC card 203 without writing the order data such as the type and quantity of the food / drink ordered by the customer 221 on the IC card 203 itself. As a result, the time until the IC card 203 is issued can be made extremely short. Moreover, even when ordering a plurality of foods and drinks, it is not necessary to repeat the ticketing process and the card issuing process for each type of food and drink. As a result, the processing time from the start of ordering for a plurality of foods and drinks to completion of the order can be greatly reduced. Further, since the order contents are not written in the IC card 203 itself, it is possible to prevent the occurrence of a situation where another person rewrites the order contents or forges the IC card 203 itself to illegally order food and drink. it can.

  In this embodiment, if the customer 221 first performs an order button operation for “Ramen & Fried Rice Set” and then performs an order button operation for “Chilled Chinese”, an order button for “Ramen & Fried Rice Set” The IC card 203 is issued when the operation is performed. When the customer 221 further performs an order button operation for “chilled Chinese”, an order completion notice is sent from the IC card issuing device 204 to the food and beverage ordering device 202 after the clearing process (step S425: Y). At this time, the IC card issuing device 204 checks whether or not the IC card 203 has been removed from the card ejection unit 265 (step S426). As a result, when the IC card 203 has not been removed and there is a possibility of forgetting to remove it (N), the lamp 228 of the IC card issuing device 204 is blinked and a warning is given from the speaker 229 that the IC card has been forgotten. A warning message or warning sound is output (step S427).

  If the IC card 203 has been removed from the card ejection unit 265 at the time of receiving the order completion notification in step S425, or if the customer 221 has removed the IC card 203 by a warning (step S426: Y), the customer A series of processing of the IC card issuing device 204 for 221 is completed (return).

  FIG. 6 shows a processing flow of the management apparatus when data is sent from the food ordering apparatus. 1 and 3 will be described. When the management apparatus 207 receives order information and IC card identification information indicating the type and quantity of food and drinks ordered from the food ordering apparatus 202 (step S441: Y), the management apparatus 207 receives a clock circuit (not shown). The current time is read out, and this is set as the standby start time (step S442), added to the received order information and IC card identification information pair information, and temporarily stored in the memory 272 (step S443).

  After that, unprocessed food or food being cooked temporarily stored in this memory 272 is rearranged into food and drink units, including those ordered at other times, in order of early waiting start time, and the kitchen data is sorted. Create (step S444). At this time, for newly added foods and drinks and those whose quantity has been changed, the font attributes such as the color at the time of display may be changed for a predetermined time. The kitchen data created in this way is output to the cooking instruction monitor 231 (step S445). Here, the unprocessed food or food being cooked is intended to exclude foods that have been cooked and carried to the deshap / collection counter 216. If the cooking instruction monitor 231 is a touch panel type, the management device 207 can grasp it by operating the touch panel at the time when the cooked food is conveyed to the deshap / collection counter 216. Of course, other processes such as connecting an input device having a key switch for each food and drink to the management device 207 and performing a key operation every time cooking is completed can be performed.

  The main control unit 273 repeatedly performs the process shown in FIG. Therefore, when the order information and the IC card identification information are not sent from the food ordering apparatus 202 in step S441 (N), kitchen data reflecting the current state of the kitchen 206 is created in step S444 and the cooking instruction monitor is displayed. Is output to H.231. Therefore, in the kitchen 206, it is possible to start cooking before the customer 221 is seated on the table 211 by looking at the cooking instruction monitor 231. Of course, it has already been explained that a printer for issuing an order form may be arranged in the kitchen 206.

  FIG. 7 shows a correspondence table creation process performed by the management apparatus when card reader transmission information is sent from the IC card reader. 1 and 3 will be described. When the card reader transmission information is sent from the IC card reader 213 (step S461: Y), the management device 207 extracts the IC card identification information and the table identification information (step S462). Then, it is checked whether or not the IC card identification information is registered for creating the correspondence table (step S463). If the order information and the IC card identification information indicating the type and quantity of food and drinks ordered from the food order device 202 described in FIG. 6 are sent, the registration process of the IC card identification information is not yet performed. I will not. This process is not performed until the card reader transmission information is sent.

  If the IC card identification information is not registered (step S463: Y), the IC card identification information is registered, and the corresponding order information and standby start time are temporarily stored in step S443 in FIG. The stored memory 272 is searched (step S464). Then, a correspondence table in which IC card identification information, table identification information, order information, and standby start time are combined is created (step S465). Based on this correspondence table, the management device 207 creates two types of data, the first monitor data and the second monitor data, and displays them on the management monitor 218.

  On the other hand, when it is determined in step S463 that the IC card identification information is registered (N), the table identification information in the correspondence table created in step S465 is rewritten (step S466). This means a case where the table 211 is changed before the customer 221 has food and drinks. In the present embodiment, such a seat change is also supported. When changing the table 211, the customer 221 moves to the new table 211 with the IC card 203 if the IC card 203 has not yet been collected by the staff 233. Then, this is placed on the IC card placement plate of the new table 211. Then, the IC card reader 213 detects the IC card 203 and transmits card reader transmission information to the management device 207. Upon receiving the card reader transmission information, the management device 207 rewrites the corresponding table identification information in the correspondence table using the IC card identification information as a key. Thereby, even if the customer 221 changes the table 211 on the way, the arrangement staff 233 can arrange the food and drink without hesitation.

  FIG. 8 shows an example of first monitor data displayed on the management monitor. The first monitor data created based on the correspondence table represents the waiting time (minutes and seconds) up to the present, the table (seat), and the items of the food and drink in the order of the long wait time of the food and drink. Yes, displayed on the management monitor 218. Since the touch panel is used in the present embodiment, the display area of the screen is divided into left and right parts so as not to make a mistake in pressing the corresponding part before the serving person 233 shown in FIG. The frame is set relatively large.

  When the food and drink is brought from the kitchen 206 to the deshap / collection counter 216 shown in FIG. 1, the bar staff 233 searches the places where the food and drink are displayed in order from the longest waiting time. For example, when “chilled Chinese” is brought to the deshap / collection counter 216, “cooled Chinese” is stored in at least three places: the “10A” table (seat), the “8D” table (seat), and the “10B” table (seat). ”Is understood to be ordered. Among these, the arrangement person 233 selects the position of the table 211 of “10A” having the longest waiting time of 7 minutes and 10 seconds as the arrangement destination, and touches the item with a finger.

  Then, the screen portion of “7:10 10A chilled Chinese” on the management monitor 218 shown in FIG. 8 is changed from the first color to the second color. As a result, when “Chilled Chinese” is brought to the deshap / collection counter 216 next time, the distributor 233 displays the first color instead of the screen portion of “7:10 10A Chilled Chinese”. The screen portion of “5:18 8D chilled Chinese” having the longest waiting time is touched. The second color is an inconspicuous color that is closer to the background color than the first color. Depending on the system, the display brightness of these item portions may be changed or the display may be inverted without changing the display colors of the items before and after the arrangement.

  When the first “chilled Chinese” is brought to the deshap / collection counter 216, the arrangement staff 233 touches the screen portion of “7:10 10A chilled Chinese” on the management monitor 218 with a finger, then the table “10A” ( It is determined whether all three items of (seat) have been changed to the second color. If “Ramen & fried rice” is not yet arranged on the “10A” table (seat), one or two of these items will remain in the first color. At this time, the arrangement staff 233 does not collect the IC card 203 of the table 211 at the time when “Cold Chinese” is arranged on the table (seat) of “10A”.

  On the other hand, if the screen portions of the two items “7:10 10A ramen & fried rice” displayed on the management monitor 218 have already been changed to the second color, the table of “10A” ( It is said that it has been arranged at the seat). In this latter case, when the screen portion of the item “7:10 10A chilled Chinese” is changed from the first color to the second color, the three foods ordered at the table (seat) of “10A” Everything will be completed by serving “Chilled Chinese”. In this case, the arrangement staff 233 distributes the “chilled Chinese” to the “10A” table (seat) and collects the IC card 203 of the table 211. When returning to the deshap / collection counter 216, the collected IC card 203 is held over the erasing sensor 219, and then stored in a collection box (not shown). When the IC card 203 is held over the erasure sensor 219, the erasure sensor 219 reads the IC card identification information and transmits it to the management device 207 via the second communication cable 215.

  Thereby, the management device 207 determines that all arrangements have been completed at the table (seat) “10A”, and deletes the three items from the management monitor 218. As a result, in the example shown in FIG. 8, items lower than that are displayed by sequentially shifting the display order upward. In this example, items below “6:55 5B hamburger set meal” are moved to the upper left portion of the management monitor 218 and displayed.

  FIG. 9 shows an overview of management monitor display processing by the management apparatus. The management device 207 monitors whether the touch panel portion of the area (order item area) where the waiting time, seats, and food and drink are displayed on the management monitor 218 is displayed (step S481), and “screen switching” is displayed. Whether the touch panel portion is touched is monitored (step S482), and the detection of the IC card 203 by the erasure sensor 219 is monitored (step S483).

  If the area of the order item is touched (step S481: Y), it is determined whether the area is a place of the second color or the area over the adjacent items (step S484). Since the touch location is not appropriate (Y), a predetermined error display is performed by sound or the like (step S485), and each “waiting time” displayed on the management monitor 218 is updated in relation to the current time. (Step S486), the process is returned to the beginning (return).

  On the other hand, when one item of the first color is appropriately touched in the area of the order item (step S484: N), the “waiting time”, “seat”, and “food” corresponding to the item. "Is changed from the first color to the second color (step S487). As a result, the contents of this area are already arranged (including the middle of the arrangement).

  On the other hand, when the “switch screen” button displayed on the upper portion of the management monitor 218 is touched (step S482: Y), the first monitor data is currently displayed as shown in FIG. If so, the display is switched to the second monitor data display (step S488). When the display of the second monitor data is being performed, the display is switched to the display of the first monitor data.

FIG. 10 shows a display example of the second monitor data. The second monitor data is obtained by arranging the tables (seats) on the management monitor 218 in a form that is close to reality. Therefore, when the arrangement staff 233 is a beginner and does not know the arrangement relationship of the tables 211 _{1 to} 211 _n shown in FIG. 1, or immediately after the arrangement of these tables 211 _{1 to} 211 _n is performed. In such a case, this display is particularly effective. Note that the rearrangement and increase / decrease of the tables 211 _{1 to} 211 _n are relatively easily performed within the range of the number of prepared IC card readers 213 because food and drink are managed in units of people who eat and drink together. be able to.

  Returning to FIG. 9, the description will be continued. When the erasure sensor 219 shown in FIG. 1 detects the IC card 203 (step S483: Y), a corresponding table (seat) is searched from the IC card identification information acquired thereby (step S489). . Then, the display of the table (seat) is deleted, and the display order (contents) on the management monitor 218 is changed accordingly (step S490). In the case of the display of the second monitor data, since the display is not performed from the one with the long waiting time, the display of the food and drink at the corresponding table (seat) is deleted.

  Even after each process of step S487, step S488, and step S490 is performed, the display of the waiting time is updated in step S486. Of course, the display of the waiting time may be updated after such specific processing is performed, or may be performed every time a specific time such as one minute unit elapses.

  In the embodiment, the IC card issuing device 204 and the management device 207 are not connected by communication means. However, the IC card identification information when the IC card 203 is issued by connecting between the devices is directly notified to the management device 207 side. Control in which there is a route to be performed may be performed.

Further, in this embodiment, the IC card 203 is issued, and the tables 211 ₁ to 211 _{n are associated} with food and drink based on the IC card 203. However, the present embodiment is applied to a specific card such as a magnetic card other than the IC card. By writing the card identification information similar to the example IC card 203 or setting the card identification information and using this as the same information as the IC card identification information, the tables 211 _{1 to} 211 _n and the food and drink It is also possible to associate objects. When a magnetic card is used, magnetic card readers for reading magnetic information are arranged in the tables 211 ₁ to 211 _n and a magnetic card reader is used as the erasing sensor 219.

  In the embodiment, when all items such as “7:10 10A ramen & fried rice” displayed on the management monitor 218 are changed from the first color to the second color, the corresponding table (in the case of a companion) Although the last arrangement of the corresponding IC card reader 213) is performed and the IC card 203 is collected and held over the erasing sensor 219, it is collected in the collection box. However, the present invention is not limited to this. That is, when all the items displayed on the management monitor 218 are changed from the first color to the second color, the message “Please collect the IC card” appears on the management monitor 218, and The display clerk 233 may delete the display by pressing the “OK (positive)” button displayed on the management monitor 218 or touching the corresponding display before or after. If the card-specific identification information originally stored in the IC card 203 is the IC card identification information, it is not necessary to use the erasure sensor 219. In this case, however, the management device 207 side uses this method. It is possible to notify that a series of processing has been completed.

  <Modification of the invention>

  FIG. 11 shows an outline of a food and beverage serving management system in a modification of the present invention. In FIG. 11, the same parts as those in FIG. 1 are denoted by the same reference numerals, and description thereof will be omitted as appropriate. In the food / beverage distribution management system 200A of this modification, a food / drink ordering device 202A is installed in the vicinity of the entrance of the restaurant. The food and drink ordering apparatus 202A displays various dishes provided by the restaurant as photographs and samples, and performs liquidation for the dishes selected by the customer using the mobile communication terminal 501. The food order device 202A is connected to a management device 207A in the kitchen 206 by a first communication cable 205.

  Here, the mobile communication terminal used in this modification is a communication device equipped with a predetermined wireless tag in which a payable amount is recorded, and is typically a mobile phone having such a function. Of course, it may be a portable terminal such as a PHS (Personal Handy-phone System), a PDA (Personal Digital Assistant) or a portable personal computer having similar functions.

A passenger seat corner in which a plurality of tables 211 _{1 to} 211 _n are arranged is arranged at a position advanced from the food and drink ordering device 202A toward the center of the restaurant. Each table 211 _{1 to} 211 _n is provided with a predetermined number of chairs 212. The IC tag (wireless tag) readers 503 corresponding to the number of the chairs 212 are arranged under each of the tables 211 _{1 to} 211 _n . A mobile communication terminal mounting plate (not shown) for mounting the mobile communication terminal 501 is attached to the table surface directly above each IC tag reader 503, and the customer sits on the mobile communication terminal 501 that has been cleared. The portable communication terminal mounting plate corresponding to the table is mounted.

  The mobile communication terminal mounting plate may include a multi-charge terminal (not shown) that can charge various mobile communication terminals. Thereby, the customer 221 can freely charge not only the mobile communication terminal 501 that performed the liquidation but also other mobile communication terminals (not shown) during the meal. Of course, even if a mobile communication terminal other than the mobile communication terminal 501 that performed the settlement is placed on the mobile communication terminal placement plate, processing other than charging is not performed.

  An IC tag reader / writer 504 is arranged at a predetermined position of the food order device 202A. The customer 221 can settle the fee by holding his / her portable communication terminal 501 over the IC tag reader / writer 504 at the start of the order and at the end of the order. When the customer 221 does not have the mobile communication terminal 501 having such a clearing function, the customer 221 may purchase a prepaid card from a prepaid card purchase machine (not shown) and hold it over the IC tag reader / writer 504 at the time of clearing. . An IC tag is incorporated in the IC tag reader / writer 504 in the same manner as the portable communication terminal 501 so that payment is performed from the charged amount.

  This prepaid card does not need to be a dedicated card for the food and beverage ordering apparatus 202A. If the prepaid card can be used for other purposes such as shopping at a store or used for other purposes such as transportation, the customer 221 wastes this even if the prepaid card has a balance. There is nothing. The prepaid card may be such that an amount can be added (charged) as necessary.

  Further, depending on the system, the customer 221 may hold his / her portable communication terminal 501 over the IC tag reader / writer 504 only at the end of the order. In this case, when placing a plurality of orders for food and drink, when the first order is placed, a temporary order is sent to the management device 207A, and when the last order is placed, the order is confirmed and settled. It will be. Unlike the issue of an IC card, the issue process itself is not necessary. Therefore, when using an IC tag in an information processing apparatus (not shown) such as the portable communication terminal 501, it is necessary to access the IC tag at the first time of ordering. There is no.

  Note that one IC tag reader 503 may be arranged per table 211 in a place where it is clear that the group occupies one table 211. These IC tag readers 503 are connected to the management apparatus 207A by a first communication cable 205 that constitutes a LAN (Local Area Network).

  The management device 207 </ b> A is connected to a management monitor 218 that is a touch panel type display disposed on a deshap (dish-up) / collection counter 216 by a second communication cable 215 constituting a LAN.

  The outline | summary of operation | movement of a system is demonstrated by the food-and-drinks distribution management system 200A of such a modification. The customer 221 selects an arbitrary number of foods and drinks using the food and drink ordering device 202A at the entrance of the restaurant, and uses the mobile communication terminal 501 to liquidate. At this time, the customer 221 orders one or a plurality of foods and drinks to be eaten and consumed on one table 211. At this time, the IC tag reader / writer 504 acquires the ID (Identification) of the portable communication terminal 501. When settlement is performed with a prepaid card, the ID of this prepaid card is acquired. These IDs are the same as the IC card identification information of the embodiment. Therefore, ID is replaced with IC card identification information. Further, since the subsequent processing when the payment is made with the prepaid card is the same as that in the case where the mobile communication terminal 501 is used, description thereof will be omitted.

When the selection and payment of one or a plurality of foods and drinks to eat and drink in one table 211 are completed in this way, the customer 221 will be with the person who is eating and drinking together, or otherwise. Sits down looking for a table 211 that can eat and drink alone. For example, when seated on the _first table 2111, the mobile communication terminal 501 that has been cleared is placed on the mobile communication terminal placement plate of the table. Then, IC tag reader 503 corresponding disposed portion immediately below its read its contents, and a table identification information representing the IC card identification information and the first table 211 ₁ using the first communication cable 205 And sent to the management device 207A as card reader transmission information. As a result, the contents of the food and drink ordered by the customer 221 and the combination of the first table 211 ₁ on which the customer 221 is seated are determined based on the IC card identification information and the table identification information of the first table 211 _1. Will be recognized. At this stage, the management monitor 218 arranged on the deshap / collection counter 216 indicates what food / drink has been ordered in which table 211, each ordering time or the waiting time of each food / drink up to now. It will be displayed in time series.

  The dessert / collection counter 216 carries the ordered food and drink 232 from the kitchen 206 one after another. The table clerk 233 distributes the food and drink 232 to the seat 211 of the customer 221 who placed the order on the tray 234. At this time, the arrangement staff 233 looks at the management monitor 218 and determines the arrangement destination. And it touches the location of the monitor surface which described the food and drink of the serving place. Thereby, the display color of the corresponding food and drink is changed from the first color to the second color. The arrangement staff 233 arranges food and drinks on the table 211 displayed on the touched portion of the management monitor 218.

  When a plurality of foods and drinks are displayed as foods and drinks of the table 211 corresponding to the management monitor 218, and all of the food and drink displays at that location are changed to the second color by the current touch of the staff 233 In other words, all the foods and drinks on the table 211 are served. In addition, when the customer 221 seated at the table 211 orders only one food and drink, the food and drink display on the table 211 is changed to the second color by one touch of the staff 233. Is natural. As described above, when the first color does not remain on the display of the food and drink at the corresponding table 211, the arrangement staff 233 collects the IC card 203 in the embodiment, but in this modification, the portable communication terminal Since it is 501, it is not collected. Since the subsequent processing in this modification is the same as that in the previous embodiment, description thereof is omitted.

It is a system block diagram showing the outline | summary of the food-drinks distribution management system in a restaurant as one Example of this invention. It is a block diagram showing the outline | summary of the structure of the food-drink order and issuing apparatus of a present Example. It is a block diagram showing the functional structure of the management apparatus of a present Example. It is a flowchart showing the flow of processing of the meal ticket machine of a present Example. It is a flowchart showing the flow of processing on the IC card issuing device side of the present embodiment. It is a flowchart showing the process of the management apparatus when data are sent from the food and drink ordering apparatus in a present Example. It is a flowchart of the correspondence table creation process which the management apparatus performs when the card reader transmission information is sent from the IC card reader in this embodiment. It is a principal part top view showing the example of a display of the 1st monitor data in a management monitor in a present Example. It is a flowchart showing the outline | summary of the display process of the management monitor by a management apparatus in a present Example. It is a principal part top view showing the example of a display of the 2nd monitor data in a management monitor in a present Example. It is a system block diagram showing the outline | summary of the food-drinks distribution management system in the modification of this invention. It is a system block diagram showing the outline | summary of the food-drinks management system which uses the meal ticket management apparatus by the conventional 2nd proposal.

200, 200A Food / beverage distribution management system 201 Food / beverage ordering / issuing device 202, 202A Food / beverage ordering device 203 IC card 204 IC card issuing device 206 Kitchen 207 Management device 211 Table 213 IC card reader 216 Deshaps / collection counter 218 Management monitor 219 Erase sensor 221 Customer 231 Cooking instruction monitor 233 Caterer 241, 256, 271 CPU
243, 258 Control program storage unit 248 Card processing unit 264 Card reader / writer 273 Main control unit 276 Customer order information management unit 279 Monitor data creation unit 501 Portable communication terminal 503 IC tag reader 504 IC tag reader / writer

Claims (15)

Menu display means for displaying a menu of food and drink to be served;
A food and beverage selection means for selecting one or a plurality of foods and drinks to be cleared simultaneously from the menu displayed by the menu display means;
Identification information recording article issuing means for issuing one identification information recording article in which unique identification information is recorded at the time when the food selection means starts the first selection of food and drink,
The same identification information as that recorded on the identification information recording article issued by the identification information recording article issuing means is added, and all the foods and drinks selected by the food selection means corresponding to the identification information are added. Identification information / order information transmission means for transmitting order information on items and quantities;
For distinguishing the table from other tables by reading the unique identification information of the identification information recording article that is placed at the table of the person serving as a food and beverage destination and seated by the person who ordered the food and drink Identification information / table information transmitting means for transmitting together with table information;
A pair of identification information and order information transmitted by the identification information / order information transmitting means and a pair of identification information and table information transmitted by the identification information / table information transmitting means are received, and the order information and the table having the same identification information are received. A combination data display means for creating and displaying the distribution data indicating which table each food and beverage is distributed by combining the information,
Every time the food / beverage displayed on the distribution data display means is distributed, the data indicating the relationship between the food / beverage to be distributed and the table of the distribution destination is removed from the distribution target, and the distribution data is corrected. A food / beverage distribution management system comprising: a distribution data correction means. Menu display means for displaying a menu of food and drink to be served;
A food and beverage selection means for selecting one or a plurality of foods and drinks to be cleared simultaneously from the menu displayed by the menu display means;
A wireless tag communication means for communicating with a communication device equipped with a predetermined wireless tag that records a payable amount;
When the food and beverage selection means selects a food and drink, identification information acquisition means for acquiring identification information specific to the communication device that has performed communication using the wireless tag communication means;
Identification information / order information transmission that adds the identification information acquired by the identification information acquisition means and transmits order information on all food and drink items and quantities selected by the food selection means corresponding to the identification information Means,
It is arranged on a table serving as a food and beverage destination, and when the person who ordered the food and drink is seated, the identification information of the communication device possessed by the person is read and transmitted together with table information for distinguishing the table from other tables. Identification information / table information transmitting means
A pair of identification information and order information transmitted by the identification information / order information transmitting means and a pair of identification information and table information transmitted by the identification information / table information transmitting means are received, and the order information and the table having the same identification information are received. A combination data display means for creating and displaying distribution data indicating which table each food and beverage is distributed by combining information;
Every time the food / beverage displayed on the distribution data display means is distributed, the data indicating the relationship between the food / beverage to be distributed and the table of the distribution destination is removed from the distribution target, and the distribution data is corrected. A food / beverage distribution management system comprising a distribution data correction means. Issuing of the identification information recording article issuing means when the distribution data display means indicates that the distribution of all food and drink corresponding to one of the identification information is completed by the correction of the distribution data correction means 2. The food and beverage serving management system according to claim 1, further comprising identification information recording article collection instruction means for instructing collection of the identification information recording article.   2. The food and beverage distribution management system according to claim 1, wherein the identification information recording article is an IC card as a wireless tag, and the identification information / table information transmission means is read by an IC card reader.   The food / beverage distribution management system according to claim 2, wherein the communication device is a portable communication terminal with a built-in wireless tag, and the identification information / table information transmission means is read by an IC tag reader.   2. The food and beverage distribution management system according to claim 1, wherein the identification information recording article is a magnetic card, and the identification information / table information transmission means is read by a magnetic card reader.   The food / beverage distribution management system according to claim 1 or 2, wherein the data display means for food distribution displays food / drinks to be distributed in order from the oldest time selected by the food / beverage selection means. .   The food / beverage distribution management system according to claim 1 or 2, wherein the distribution data display means displays each table serving as a distribution destination and a food / beverage serving as a distribution target.   The order information transmission means for kitchens which comprises the order information regarding the item and quantity of food and drink at the time of the said food-drink selection means selecting food-drinks is provided, The order information transmission means for kitchens is provided. Food and beverage serving management system.   The serving data display means is based on the table information received later when the table information different from the table information already received with the same identification information from the identification information / table information transmitting means is received. The food / beverage distribution management system according to claim 1, further comprising table information correction means for correcting the food and drink.   3. The layout data display unit changes a display mode of the layout data before and after the layout data correction unit removes the layout data. Food and beverage serving management system.   A table-corresponding data deleting means for deleting data relating to the corresponding table from the display target of the serving data display means when the identification information recording article that the collection instruction means has instructed to collect is collected; The food and drink serving management system according to claim 3. A food and beverage selection step for selecting one or more foods and beverages to be liquidated simultaneously from a menu of food and beverage to be served using a food and beverage selection device for food and beverage selection;
An identification information recording article issuing step for issuing one identification information recording article in which unique identification information is recorded at the time when the first selection of food and drink is started in this food and drink selection step;
All the foods and drinks selected by the food and drink selection device corresponding to the identification information by adding the same identification information as recorded in the identification information recording goods issued in the identification information recording article issuing step Identification information / order information transmission step for transmitting order information on items and quantities of
Along with table information for distinguishing the table from other tables by reading the unique identification information of the identification information recording article possessed by the person who ordered the food and drink at the table serving as a food and beverage distribution destination An identification information / table information transmission step to be transmitted;
A pair of identification information and order information transmitted in the identification information / order information transmission step and a pair of identification information and table information transmitted in the identification information / table information transmission step are received, and the order information and the table having the same identification information are received. A serving data display step for creating and displaying serving data indicating which table each food and drink is served by combining information;
Every time the food / beverage displayed in the distribution data display step is distributed, the data indicating the relationship between the food / beverage to be distributed and the table of the distribution destination is removed from the distribution target, and the distribution data is corrected. A food / beverage distribution management method comprising: a data correction step for distribution. A food and beverage selection step for selecting one or more foods and beverages to be liquidated simultaneously from a menu of food and beverage to be served using a food and beverage selection device for food and beverage selection;
When an order for food and drink is made in this food and beverage selection step, an identification information acquisition step of acquiring unique identification information of a communication device equipped with a predetermined wireless tag that records a payable amount;
Identification information / order information transmission that adds the identification information acquired in the identification information acquisition step and transmits order information regarding all food and drink items and quantities selected by the food selection device corresponding to the identification information Steps,
It is placed on a table serving as a food and beverage destination, and when the person who ordered the food and drink is seated, the identification information of the communication device possessed by the person is read and transmitted together with table information for distinguishing the table from other tables. Identification information / table information transmission step to be performed;
A pair of identification information and order information transmitted in the identification information / order information transmission step, and a pair of identification information and table information transmitted by the identification information / table information transmission means, and the order information and table having the same identification information A serving data display step for creating and displaying serving data indicating which table each food and drink is served by combining information;
Every time the food / beverage displayed in the distribution data display step is distributed, the data indicating the relationship between the food / beverage to be distributed and the table of the distribution destination is removed from the distribution target, and the distribution data is corrected. A food / beverage distribution management method comprising: a data correction step for distribution. Issued in the identification information recording article issuing step when the distribution of all foods and drinks corresponding to one of the identification information has been completed by the display in the distribution data display step by the correction in the distribution data correction step 14. The food and beverage serving management method according to claim 13, further comprising an identification information recording article collection instruction step for instructing the collection of the identification information recording article.

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