JP2008123033A - Order relevant report relay system, multifunction machine, order relevant report relay method, and computer program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To deliver a report relating to an order without much time and labor to a person in charge of ordering without notifying the ordering destination of personal information of the person in charge of ordering. <P>SOLUTION: This image forming apparatus 1 is provided with: a personal information storage part 1B1 for storing an electronic mail address as a reception destination for receiving a report from an ordering destination for each user; an order history storage part 1B3 for storing order identification information for identifying an order placed by the user and user identification information for identifying the user by associating them with each other; a report data reception part 102 for receiving a report relating to the order from the ordering destination; and a report data transmission part 105 for transferring the received report to the electronic mail address stored in the personal information storage part 1B1 of the user of the user identification information stored in the order history storage part 1B3 so as to be associated with the order identification information of the order relating to the report. <P>COPYRIGHT: (C)2008,JPO&INPIT

Description

  The present invention relates to a system that performs processing related to ordering, a multifunction peripheral, and the like.

  In recent years, orders for goods or services have been placed between consumers and suppliers using a computer network such as the Internet.

  In addition, a method for conveniently placing and receiving orders has been proposed. According to the method described in Patent Document 1, when an abnormality such as toner out occurs in a facsimile server, an order document for receiving a service such as toner replacement is displayed on a client for a network manager. Then, the order contents input on the client are transmitted to the service center by facsimile or electronic mail.

According to the method described in Patent Document 2, when a user who orders a product makes an inquiry about the ordered product, information on the shipping status of the ordered product is transmitted to the client terminal of the user.
JP 2000-358123 A JP 2005-84854 A

  In recent years, it has been regarded as a problem that personal information is illegally acquired and misused. Therefore, organizations that handle personal information such as government offices or companies manage personal information of citizens or customers more strictly than before, and strive to protect personal information. Of course, it is also important to securely manage the personal information of employees of the organization itself.

  However, in the conventional ordering method using a computer network, even if the organization is an orderer, an employee in charge of ordering (hereinafter referred to as the following) It is desirable to inform personal information (for example, name) of the “ordering person” to the ordering party (order receiver). If this is not notified, the contractor does not know to whom the report related to the order, such as a report indicating that the order has been received or a report on the shipment of the product related to the order, should be sent. In the ordering organization, if the report is transmitted without the designation of the person in charge of the ordering, it is troublesome because the person in charge of the ordering must be examined and sorted.

  Naturally, the contractor is obliged to protect the personal information obtained. However, in recent years, an increasing number of people are aware that it is important to protect their personal information on their own. Therefore, even if such an obligation is imposed on the contractor, there may be an increase in the number of people who are reluctant to disclose their personal information to the supplier.

  Therefore, even in organizations that need to place orders in business, it is required to make efforts so that employees can place orders with peace of mind. It is also desirable for the contractor to accept and respond to orders without personal information in order to give peace of mind to customers.

  SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and an object of the present invention is to enable a report relating to an order to be delivered to an ordering person without trouble without conveying personal information of the ordering person to an ordering party.

  The order related report relay system according to the present invention includes a recipient storage means for storing a recipient for receiving a report from an order recipient for each user, order identification information for identifying an order made by the user, and a user for identifying the user. The order user correspondence information storage means for storing the identification information in association with each other, the report receiving means for receiving the order report from the ordering party, and the report received by the report receiving means according to the report Report transfer for transferring to the recipient stored in the recipient storage means of the user of the user identification information stored in the order user correspondence information storage means in association with the order identification information of the order And means.

  Preferably, the apparatus includes report printing means for printing the report received by the report receiving means, and receiving method selection means for allowing a user to select a method for receiving the report. The report is printed only when the user selects to receive it as a printed matter, and the report transfer means transfers the report to the recipient only when the user selects to receive the report as an e-mail. To do.

  More preferably, the report printing means prints together with the report, identification information of a user who has placed an order related to the report.

  A multifunction peripheral according to the present invention includes a recipient storage unit that stores a recipient for receiving a report from an supplier for each user, order identification information for identifying an order placed by the user, and user identification information for identifying the user. Order user correspondence information storage means for storing the information in association with each other, report receiving means for receiving a report on the order from the supplier, receiving method selection means for allowing the user to select a method for receiving the report, and reception of the report When the report received by the means is selected by the receiving method selection means to receive the report as an e-mail, the order user correspondence information is associated with the order identification information of the order related to the report The user identification information stored in the storage means is stored in the recipient storage means of the user. A report transfer means for transferring to the recipient, and a report printing means for printing the report received by the report receiving means when receiving the report as a printed material is selected by the receiving method selection means; It is characterized by having.

  According to the present invention, a report about an order can be delivered to the ordering person without any trouble without conveying the personal information of the ordering person to the ordering party.

  1 is a diagram illustrating an example of the overall configuration of the ordering system CSY, FIG. 2 is a diagram illustrating an example of a hardware configuration of the image forming apparatus 1, and FIG. 3 is a diagram illustrating an example of a functional configuration of the image forming apparatus 1. It is.

  As shown in FIG. 1, the ordering system CSY includes one or more sets of ordering side systems CSA, one or more sets of ordering side systems CSB, and communication lines TK1 and TK2.

  The communication line TK1 is a line for performing communication based on TCP / IP, and the Internet or a dedicated line is used. An ADSL line, an FTTH line, an ISDN line, an analog telephone line, or the like may be used for part or all of the communication line TK1.

  The communication line TK2 is a line for performing FAX communication based on a protocol such as G3 or G4, and an analog telephone line or an ISDN line is used.

  The order system CSY is used for exchanging data related to orders such as goods or services between a customer and a provider.

  The ordering system CSA is composed of the image forming apparatus 1, the terminal apparatus 2, the router RTA, the LAN line KSA, and the like. The image forming apparatus 1 and the terminal apparatus 2 are connected to the router RTA via the LAN line KSA. The router RTA connects the ordering system CSA and the Internet.

  One ordering side system CSA is provided for each ordering side, that is, for each customer. For example, if the customer is an organization such as a company or a government office, an ordering system CSA is provided on the intranet of the organization. Hereinafter, an ordering side system CSA provided in a certain company X will be described as an example.

  The image forming apparatus 1 is an image processing apparatus that integrates various functions such as copying, scanner, FAX, network printing, document server, and file transfer. Sometimes called a multi-function peripheral or MFP (Multi Function Peripherals).

  As shown in FIG. 2, the image forming apparatus 1 includes a CPU 10a, a RAM 10b, a ROM 10c, a hard disk 10d, an operation panel 10e, a scanner unit 10f, a printing unit 10g, a network interface 10h, a modem 10i, and other various circuits. .

  The operation panel 10e displays a screen for giving a message or an instruction to the user, a screen for inputting a processing type and processing conditions desired by the user, a screen showing a result of processing executed by the CPU 10a, and the like. To do. Further, the user can give a command to the image forming apparatus 1 or specify processing conditions by touching a predetermined position on the operation panel 10e. As described above, the operation panel 10 e serves as a user interface of a user who operates the image forming apparatus 1.

  The scanner unit 10f optically reads an image of a document composed of text, mathematical formulas, symbols, photographs, diagrams, illustrations, and the like written on a sheet to generate image data.

  The printing unit 10g prints an image formed on the paper based on the image data obtained by the scanner unit 10f or a print job transmitted from the terminal device 2 or the like.

  The network interface 10h is a NIC (Network Interface Card) for performing data communication with other devices using a protocol such as TCP / IP. The modem 10i is an interface for performing data communication with a FAX terminal using a FAX protocol such as G3 or G4.

  The hard disk 10d or ROM 10c includes a Web browser 101, a report data receiving unit 102, an order record extracting unit 103, a text processing unit 104, a report data transmitting unit 105, a report printing unit 106, a personal information storage unit as shown in FIG. Programs and data for implementing functions such as 1B1, department information storage unit 1B2, and order history storage unit 1B3 are installed. These programs and data are loaded into the RAM 10b as necessary, and the programs are executed by the CPU 10a.

  The image forming apparatus 1 is given an e-mail address. This e-mail address is used for centrally receiving e-mails regarding orders made by the employees of the company X from the ordering party. That is, it is a common e-mail address for accepting an e-mail from the provider who is the ordering party.

  Returning to FIG. 1, the terminal device 2 is a device such as a personal computer, a workstation, a PDA (Personal Digital Assistant), or a mobile phone terminal in which electronic mail software is installed. The employees of the company X are given one terminal device 2, and further given one e-mail address and one user account for the image forming apparatus 1. The terminal device 2 is set so that an e-mail addressed to the e-mail address of the employee who is the owner can be received. The employee can use his / her terminal device 2 to receive a report regarding the order he / she has been in charge of. This mechanism will be described later. Also, the user can log in to the image forming apparatus 1 using his / her user account and use the image forming apparatus 1.

  Each department constituting the company X is given a group account. This group account is a user account of the image forming apparatus 1 shared by members (employees, users) belonging to the department to which the group account is assigned. That is, the user can log in to the image forming apparatus 1 using the group account of the department to which the user belongs and use the image forming apparatus 1.

  The order-receiving system CSB includes a Web server 3, an image forming apparatus 4, a terminal device 5, a router RTB, a LAN line KSB, and the like. The Web server 3, the image forming apparatus 4, and the terminal device 5 are connected to the router RTB via the LAN line KSB. The router RTB connects the order receiving side system CSB and the Internet.

  The order receiving side system CSB is provided for each order receiving side, that is, for each provider (operator) of goods or services.

  The Web server 3 is a server that publishes a provider's Web site on the Internet. The Web site includes a Web page for accepting orders from customers, a CGI (Common Gateway Interface), and the like. An employee of the company X can access the Web page using the Web browser of the terminal device 2 and place an order for goods or services with respect to the provider.

  The image forming apparatus 4 is an image processing apparatus called a multifunction peripheral or MFP (Multi Function Peripherals).

  The terminal device 5 is a personal computer or a workstation used by a provider employee. The terminal device 5 displays the contents of the order received from the customer, arranges goods or services related to the order, and executes various other processes related to the order.

  4 is a diagram showing an example of the personal information storage unit 1B1, FIG. 5 is a diagram showing an example of the department information storage unit 1B2, FIG. 6 is a diagram showing an example of the Web page screen HG1, and FIG. 7 is a diagram of the order history storage unit 1B3. FIG. 8 is a diagram showing an example of a printed report.

  Next, details of processing in each unit of the image forming apparatus 1, the terminal apparatus 2, the Web server 3, the image forming apparatus 4, and the terminal apparatus 5 will be described in detail.

  In FIG. 3, personal information for each employee of the company X, that is, the user of the image forming apparatus 1 is stored in the personal information storage unit 1 </ b> B <b> 1 of the image forming apparatus 1. Specifically, as shown in FIG. 4, one record is stored in the personal information storage unit 1B1 for each employee (user). The record includes the account name of the user's user account (hereinafter referred to as “user ID”), the email address that the user will use to receive email regarding the order, the name of the user, and Personal information of various items related to the user, such as a telephone number that is the contact of the user, is shown. Hereinafter, the record stored in the personal information storage unit 1B1 is referred to as “user record DTA”.

  The department information storage unit 1B2 stores information for each department constituting the company X. Specifically, as shown in FIG. 5, one record for each department is stored in the personal information storage unit 1B1. The record includes the account name of the group account of the department (hereinafter referred to as “department ID”), the e-mail address commonly used by members of the department to receive e-mails related to orders, the department The information of various items related to the department, such as the name of the department (department name) and the telephone number that is the contact of the department. Hereinafter, the record stored in the department information storage unit 1B2 is referred to as “department record DTB”.

  The user record DTA and the department record DTB are registered in advance in the personal information storage unit 1B1 or the department information storage unit 1B2 by the administrator of the image forming apparatus 1. Then, if necessary, the contents of the record are corrected, the existing record is deleted, or a new record is added.

  Whether the user logs in to the image forming apparatus 1 using a user account to perform an ordering operation or logs in to the image forming apparatus 1 using a group account and performs the ordering operation, the processing of each part of the ordering system CSY is performed. The content is basically the same. Therefore, hereinafter, for the sake of simplicity of explanation, a case where a user account is used will be mainly described.

  The Web browser 101 downloads Web page data from a Web server on the Internet based on the URL specified by the user, and displays the Web page on the operation panel 10e. In this embodiment, in particular, it is used for receiving the contents of an order desired by the user and for transmitting data indicating the contents to an ordering party (provider such as a product). That is, the Web browser 101 serves as an order input unit and an order processing unit.

  The processing related to order contents input and ordering is performed in the following procedure. The user logs in to the image forming apparatus 1 by inputting his / her user ID and password while the login screen is displayed on the operation panel 10 e of the image forming apparatus 1. When the user inputs a predetermined command after logging in, the Web browser 101 is activated. Here, the user designates the URL of the Web page for ordering on the Web site of the provider who provides the desired product or service.

  Then, the Web browser 101 accesses the Web server 3 of the provider's order-receiving system CSB, downloads the Web page data, and displays a Web page screen HG1 describing the Web page as shown in FIG. It is displayed on the operation panel 10e.

  The user inputs the goods or services he / she wants to order and various necessary items (for example, desired quantity or delivery date). Furthermore, the receiving method of the report regarding the current order transmitted from the ordering party after the ordering is specified. If you want to receive the report as printed matter, press the “Report Print” button to specify it. If you want to receive the report as an e-mail at your own e-mail address, press the "Report Mail" button and specify it. When the input and designation are completed, the “Order” button is pushed.

  Then, the Web browser 101 transmits order data DT1 indicating the content of the input order and the e-mail address and FAX number of the image forming apparatus 1 itself to the Web server 3. Thereby, an order is made to the provider.

  When receiving the order data DT1, the Web server 3 issues a unique order ID for the order related to the order data DT1. Then, the order ID is transmitted to the transmission source of the order data DT1, that is, the Web browser 101 of the ordering source.

  The Web browser 101 displays a message indicating that the order has been completed on the operation panel 10e together with the order ID received from the Web server 3. Then, the order ID, the user ID of the user who performed the order operation, that is, the user ID of the user who is currently logged in to the image forming apparatus 1, and the identification information of the Web page for ordering of the ordering provider (for example, the provider's The domain name or the URL of the web page) and the information such as the receiving method designated by the user on the web page screen HG1 are associated with each other and stored in the order history storage unit 1B3 described below.

  The order history storage unit 1B3 stores information related to orders placed with respect to the provider. Specifically, as shown in FIG. 7, one record for each order is stored in the order history storage unit 1B3. The record includes the order ID issued by the Web server 3 for the order, the user ID of the user who placed the order, identification information of the ordering website (ordering party identification information), and a report from the ordering party. A receiving method (report receiving method) is shown. In the “report receiving method” field, “print” is displayed when the report is received as a printed matter, and “mail” is displayed when the report is received as an electronic mail.

  However, if the report relating to the order is unnecessary, the user does not have to specify the report receiving method on the Web page screen HG1. In this case, the order record may not be stored in the order history storage unit 1B3. Therefore, it can be said that the order history storage unit 1B3 is a list of orders requiring reports, that is, a list waiting for reports.

  Further, instead of the order ID, the order may be identified based on a character string of a keyword designated by the user (hereinafter simply referred to as “order keyword”).

  In this case, a text box for inputting and specifying an order keyword is provided on the Web page screen HG1. The Web browser 101 includes the order keyword in the order data DT1 and transmits it to the Web server 3. In the order history storage unit 1B3, a record including an order keyword is registered instead of the order ID.

  Alternatively, the Web browser 101 may issue a unique character string for identifying an order so that it can be recognized by both the image forming apparatus 1 and the order receiving side system CSB. In any method, it is only necessary that both the image forming apparatus 1 and the order receiving side system CSB can identify the order.

  Hereinafter, the record stored in the order history storage unit 1B3 is referred to as “order record DTC”. A user who performs an ordering (ordering) operation on the image forming apparatus 1 is referred to as an “ordering user”.

  Note that an MFP itself having a Web browser is known as described in JP-A Nos. 2004-272779 and 2005-235034.

  In the order-receiving system CSB, the employee of the provider who has received the order operates the terminal device 5 to arrange goods or services based on the contents indicated in the order data DT1 of the order. Create a report to inform you that the order has been received.

  Then, the terminal device 5 attaches the report data to an e-mail and transmits it to the e-mail address of the image forming apparatus 1 indicated by the order data DT1. Hereinafter, an e-mail attached with report data informing that an order has been received is referred to as “order report data DT2A”.

  The order report data DT2A indicates the order ID of the order. For example, the order ID may be described in the title or text of the order report data DT2A. It may be described in a predetermined position (header or footer) of the report.

  Alternatively, after the order data DT1 is received by the Web server 3, the e-mail may be automatically transmitted without going through the employee of the provider.

  Alternatively, the employee can cause the image forming apparatus 1 to transmit report data informing that the order has been received, using the FAX function of the image forming apparatus 4. In this case, it is only necessary to dial the FAX number indicated in the order data DT1 of the received order and transmit the data. Hereinafter, the data transmitted by the FAX function is referred to as “order report data DT2B”.

  The order report data DT2B also indicates the order ID of the order as in the case of the order report data DT2A. For example, the order ID of the order is described in a predetermined position (for example, header or footer) of the report.

  Further, the order report data DT2B may also be configured to be automatically transmitted by the image forming apparatus 4 after the order data DT1 is received by the Web server 3, similarly to the order report data DT2A.

  Hereinafter, the order report data DT2A and DT2B may be collectively referred to as “order report data DT2”.

  When the ordering user designates an order keyword when placing an order, the order keyword is indicated in the order report data DT2 instead of the order ID.

  The report data receiving unit 102 performs processing for receiving the order report data DT2 related to the order made to the order-receiving system CSB from the order-receiving system CSB.

  When the order report data DT2B (that is, FAX data) is received as the order report data DT2, the text processing unit 104 converts a character string represented by the character image included in the order report data DT2B to a known OCR (Optical Recognize by Character Reader) technology and generate text data of the character string.

  The order record extraction unit 103 extracts the order record DTC of the order related to the received order report data DT2 from the order history storage unit 1B3 in the following procedure.

  An order ID or order keyword (specifically, a character string representing the order ID or order keyword) is extracted from a predetermined position of the order report data DT2. However, when the order report data DT2B is received, the order ID or the order keyword is extracted from the text data generated by the text processing unit 104.

  Then, an order record DTC in which the same character string as the order ID or order keyword is stored in the “order ID” field is extracted from the order history storage unit 1B3.

  The report shown in the order report data DT2 received by the report data receiving unit 102 is electronically transmitted by the report data transmitting unit 105 according to the value of the “report receiving method” of the order record DTC extracted by the order record extracting unit 103. It is sent as an e-mail to the e-mail address of the ordering user or printed by the report printing unit 106.

  That is, when the “report receiving method” of the extracted order record DTC is “e-mail”, the report data transmission unit 105 sends an e-mail including the report data indicated in the order report data DT 2 to the order. Send to the email address of the user in charge. The report data may be described in the body of the e-mail or attached as an e-mail attachment. The e-mail address of the user in charge of ordering can be found by referring to the user record DTA of the user in charge of ordering in the personal information storage unit 1B1.

  On the other hand, when the “report receiving method” of the extracted order record DTC is “print”, the report printing unit 106 prints the report image shown in the received order report data DT2 on paper. The printing unit 10g is controlled. At this time, as shown in FIG. 8, the name of the ordering user and the user ID are arranged in the header or footer. The name of the user in charge of ordering can be found by referring to the user record DTA of the user in charge of ordering in the personal information storage unit 1B1.

  FIG. 9 is a flowchart for explaining an example of the ordering process flow in the image forming apparatus 1. FIG. 10 is a flowchart for explaining an example of the report receiving process flow in the image forming apparatus 1.

  Next, the flow of processing related to the order in the image forming apparatus 1 will be described with reference to the flowcharts of FIGS.

  In FIG. 9, when the image forming apparatus 1 authenticates the ordering user and permits the ordering user to log in (Yes in # 11), the image forming apparatus 1 accesses the Web server 3 based on the URL specified by the ordering user. A web page for ordering is downloaded (# 12), and a web page screen HG1 as shown in FIG. 6 is displayed (# 13).

  Orders are placed by generating order data DT1 describing the contents of the order entered by the ordering user and the e-mail address and FAX number of the image forming apparatus 1 and transmitting them to the Web server 3 (# 14, # 15). ).

  When the ordering user designates a report receiving method for the current order (Yes in # 16), the order record DTC storing information related to the current order is registered in the order history storage unit 1B3 (see FIG. 7). (# 18 or # 19).

  When the user designates an order keyword when placing an order (No in # 17), the order keyword is stored in the “order ID” field of the order record DTC (# 18). In this case, in step # 15, order data DT1 including the order keyword is transmitted to the Web server 3. If the user does not specify an order keyword (Yes in # 17), the order ID transmitted from the Web server 3 is stored in the field (# 19).

  If the ordering user does not specify the receiving method (No in # 16), the order record DTC is not registered.

  In parallel with the processing of FIG. 9, the image forming apparatus 1 appropriately performs processing for delivering a report relating to the order to the ordering user in accordance with the procedure illustrated in FIG. 10.

  In FIG. 10, when the image forming apparatus 1 receives the order report data DT2A (that is, the order report data DT2 by e-mail) (No in # 21, Yes in # 22), the order ID indicated in the order report data DT2A is received. Alternatively, the order keyword is checked, and an order record DTC in which either of them is indicated in the “order ID” field is searched from the order history storage unit 1B3. If there is such an order record DTC (Yes in # 24), it is extracted (# 25).

  If the receiving method indicated in the extracted order record DTC is “e-mail” (Yes in # 26), the report data included in the order report data DT2A is sent by e-mail to the e-mail address of the ordering user. (# 27). The user in charge of ordering can be known from the “user ID” of the order record DTC. The e-mail address of the user in charge of ordering can be found by referring to the user record DTA of the user in charge of ordering stored in the personal information storage unit 1B1.

  When the receiving method is “print” (No in # 26), as shown in FIG. 8, the report shown in the order report data DT2A is printed on the sheet together with the user ID and name of the ordering user (# 28). .

  On the other hand, when order report data DT2B (that is, order report data DT2 by FAX) is received (Yes in # 21), character recognition processing is performed on the character image included in the order report data DT2B, and the report Then, the text data of the order ID or order keyword is generated (# 23). Subsequent processing is the same as when order report data DT2A is received except that the text data is used.

  According to the present embodiment, it is possible to deliver a report on an order to the ordering user without any trouble without transmitting the personal information of the ordering user to the ordering party.

  In this embodiment, the ordering work is performed by the image forming apparatus 1. However, a web browser may be installed in the terminal device 2 so that the terminal device 2 can perform the ordering work. In this case, the terminal device 2 transmits the order data DT1 to the Web server 3 on behalf of the image forming apparatus 1. However, the order record DTC related to the order is stored in the order history storage unit 1B3 of the image forming apparatus 1. Further, the image forming apparatus 1 also executes processing after ordering, that is, processing related to the order report data DT2 from the order-receiving system CSB.

  In the present embodiment, the case where the company X makes a transaction with one provider has been described as an example. However, even when making a transaction with a plurality of providers at the same time, the ordering system CSA It is possible. In this case, the image forming apparatus 1 indicates from which provider the received order report data DT2 belongs to the domain name or sender number included in the e-mail address of the sender of the order report data DT2. You may specify based on.

  In the present embodiment, the report data is received by the terminal device 2 provided in the LAN in the company, but can also be received by a terminal device outside the company.

  In this embodiment, the case where the Web server 3 is provided in the order receiving system CSB has been described as an example. However, a Web server operated by an ASP (Application Service Provider) or the like may be used as the Web server 3.

  In the present embodiment, a case has been described as an example in which a report confirming that an order has been received is relayed from the ordering side to the ordering user. It can be applied to relay various reports related to orders, such as a report of a change in delivery date or a report of a schedule of service implementation related to an order.

  In the present embodiment, the order data DT1 is given to the ordering party by uploading to the Web server 3, but may be given by FAX.

  In addition, the ordering system CSY, the ordering system CSA, the configuration of the whole or each part of the image forming apparatus 1, the processing contents, the processing order, the configuration of the database, and the like can be appropriately changed in accordance with the spirit of the present invention.

It is a figure which shows the example of the whole structure of an order system. 2 is a diagram illustrating an example of a hardware configuration of an image forming apparatus. FIG. 2 is a diagram illustrating an example of a functional configuration of an image forming apparatus. FIG. It is a figure which shows the example of a personal information storage part. It is a figure which shows the example of a department information storage part. It is a figure which shows the example of a web page screen. It is a figure which shows the example of an order log | history memory | storage part. It is a figure which shows the example of the printed matter of a report. 10 is a flowchart illustrating an example of a flow of ordering processing in the image forming apparatus. 10 is a flowchart illustrating an example of a process flow of receiving a report in the image forming apparatus.

Explanation of symbols

1 Image forming device (order related report relay system, multifunction device)
101 Web browser (reception method selection means)
102 Report data receiving unit (report receiving means)
105 Report data transmission unit (report transfer means)
106 Report printing section (report printing means)
1B1 Personal information storage unit (destination storage means)
1B3 Order history storage unit (order user correspondence information storage means)

Claims (8)

Recipient storage means for storing a recipient for receiving a report from the supplier for each user;
Order user correspondence information storage means for storing the order identification information for identifying the order made by the user and the user identification information for identifying the user in association with each other;
A report receiving means for receiving reports on orders from suppliers,
The recipient of the user identification information stored in the order user correspondence information storage means in association with the order identification information of the order relating to the report, the report received by the report receiving means Report transfer means for transferring to the recipient stored in the storage means;
An order related report relay system characterized by comprising: Report printing means for printing the report received by the report receiving means;
Receiving method selection means for allowing a user to select a method of receiving the report,
The report printing means prints the report only when the user selects to receive the report as printed matter,
The report transfer means transfers the report to the recipient only when the user selects to receive the report as an email.
The order related report relay system according to claim 1. The report printing means prints together with the report the identification information of the user who has placed an order related to the report.
The order related report relay system according to claim 2. Recipient storage means for storing a recipient for receiving a report from the supplier for each user;
Order user correspondence information storage means for storing the order identification information for identifying the order made by the user and the user identification information for identifying the user in association with each other;
A report receiving means for receiving reports on orders from suppliers,
Receiving method selection means for allowing a user to select a method of receiving the report;
When the report received by the report receiving means is selected by the receiving method selection means to receive the report as an e-mail, the order is associated with the order identification information of the order related to the report. A report transfer means for transferring the user identification information stored in the user correspondence information storage means to the recipient stored in the recipient storage means;
A report printing means for printing the report received by the report receiving means when receiving the report as a printed material is selected by the receiving method selection means;
A multi-function machine comprising: Recipients that receive reports from suppliers are stored in the recipient storage means for each user,
Order identification information for identifying an order made by a user and user identification information for identifying the user are associated with each other and stored in an order user correspondence information storage means,
Receive a report about the order from the supplier,
The received report is stored in the recipient storage means of the user of the user identification information stored in the order user correspondence information storage means in association with the order identification information of the order relating to the report. Forward to the recipient
An order related report relay method characterized by the above. Receiving destination storage means for storing a receiving destination for receiving a report from an ordering destination for each user in the multifunction device, order identification information for identifying an order placed by the user, and user identification information for identifying the user in association with each other An ordering user correspondence information storage means for storing,
In the MFP,
Let the user choose how to receive reports about orders,
Execute the process of receiving the report from the supplier of the order,
If the received report is selected to be received as an e-mail, the user identification information stored in the order user correspondence information storage means in association with the order identification information of the order related to the report A process of transferring to the recipient stored in the recipient storage means,
If the received report is selected to be received as a printed material, a process for printing the report is executed.
An order related report relay method characterized by the above. A computer program used to control a computer that performs processing related to an order,
In the computer,
A process of associating order identification information for identifying an order made by a user with user identification information for identifying the user in association with the order user correspondence information storage unit;
Receiving a report about the order from the supplier of the order;
A process of transferring the received report to a user receiving destination of the user identification information stored in the order user correspondence information storage unit in association with the order identification information of the order relating to the report;
A computer program for executing A computer program used to control a multifunction machine,
In the MFP,
A process of associating the order identification information for identifying the order made by the user with the user identification information for identifying the user in association with the order user correspondence information storage means,
Let the user choose how to receive reports about orders,
Execute the process of receiving the report from the supplier of the order,
If the received report is selected to be received as an e-mail, the user identification information stored in the order user correspondence information storage means in association with the order identification information of the order related to the report Execute the process of forwarding to the recipient of
If the received report is selected to be received as a printed material, a process for printing the report is executed.
A computer program characterized by the above.

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