JP2006301799A - VEHICLE INFORMATION PROVIDING DEVICE, VEHICLE INFORMATION PROVIDING METHOD, AND VEHICLE INFORMATION PROVIDING SYSTEM - Google Patents

Abstract

An information center operator can grasp an operation history when a user operates an in-vehicle device and an information search result performed by the user.
In a vehicle information providing system in which information desired by a user is transmitted to an operator of an information center and information searched by the operator is transmitted from the information center to the vehicle-mounted device, a history storage unit of the vehicle-mounted device is provided. The operation history when the user operates the vehicle-mounted device 1 and the data of the information search result performed by the user are stored and stored in the history storage unit 23 when an information request is made to the information center 20. Data is transmitted to the information center 20.
[Selection] Figure 1

Description

  The present invention relates to a vehicular information providing apparatus, a vehicular information providing method, and a vehicular information providing system that provide a vehicle with information desired by a vehicle occupant.

  2. Description of the Related Art Conventionally, a system for searching a destination set in a navigation device on the information center side based on a request from a user, transmitting the searched destination data to the navigation device, and setting the destination in the navigation device is known. (See Patent Document 1).

JP-A-3-291522

  In the conventional system described above, a user searches for a destination using a navigation device. However, since a desired facility is not found, the information center may be requested to search for a destination. In this case, there is a possibility that the same search process as the search process performed by the user may be performed on the information center side, and there is a problem that the search takes time.

(1) An information providing apparatus for a vehicle and an information providing method for a vehicle according to the present invention include an apparatus for performing information retrieval at an operator terminal based on the content of information requested by a user, and transmitting the retrieved information to an in-vehicle device. In the method, the information requested by the user to be transmitted and the operation history data of the in-vehicle device performed by the user are received from the in-vehicle device, and the information is searched by the operator terminal based on the received operation history data. Is transmitted to the vehicle-mounted device that has requested transmission of information.
(2) The vehicle information providing system according to the present invention is a system for performing information retrieval at an operator terminal of an information center based on the content of information requested by a user and transmitting the retrieved information from the information center to the vehicle-mounted device. In the information center, the information requested by the user to be transmitted and the operation history data of the in-vehicle device performed by the user are received from the in-vehicle device, and information is searched at the operator terminal based on the received operation history data. And the searched information is transmitted to the in-vehicle device that has requested transmission of the information.

  According to the vehicle information providing apparatus, the vehicle information providing system, and the vehicle information providing method according to the present invention, the operation history data when the user operates the vehicle-mounted device before issuing the information transmission request is received from the vehicle-mounted device. In addition, since information retrieval is performed based on the received operation history data, efficient information retrieval can be performed.

  FIG. 1 is a diagram showing an overall configuration of an embodiment of a vehicle information providing system according to the present invention. A user who uses this vehicle information providing system calls the information center 20 (vehicle information providing apparatus), transmits the desired information to the operator of the information center 20, and retrieves information searched by the operator using the search system 34. It transmits to the vehicle equipment 1.

  The in-vehicle device 1 includes a navigation unit 2, a monitor 3, a communication adapter 5, a telephone harness 6 for connecting the mobile phone 4 and the communication adapter 5, a data communication phone 7, a microphone 8, and a speaker 9. The GPS antenna 10, the operation switch 11, the operator call switch 12, and the vehicle speed sensor 16 are provided.

  The monitor 3 displays a map around the current location of the vehicle, a recommended route to the destination, and the like based on instructions from the navigation unit 2 described later. The mobile phone 4 is a phone used when a user has a conversation with an operator standing by at the information center 20, and the data communication phone 7 is a phone used when performing data communication with the information center 20. It is.

  The microphone 8 is used when a user (driver) has a conversation with an operator of the information center 20 using a hands-free system. The speaker 9 outputs a voice when the user talks with the operator using the hands-free system and voices when the navigation unit 2 performs route guidance. The GPS antenna 10 receives radio waves from GPS satellites (not shown) in order to acquire current position information of the vehicle. The vehicle speed sensor 16 detects the speed of the vehicle.

  The operation switch 11 is used for a user to perform various operations such as an operation of a screen displayed on the monitor 3, an operation for using a hands-free system, an operation of the navigation unit 2, and an operation for performing data communication. It is done. The operator call switch 12 is a switch used when a call is made to the information center 20.

  The communication adapter 5 performs communication control with the information center 20. The communication adapter 5 is registered with telephone numbers of an operation center 30 of the information center 20 and a vehicle information center 50, which will be described later. When the user presses the operator call switch 12, the mobile phone 4 automatically In addition, a call is made to the operation center 30 and a call is automatically made to the vehicle information center 50 via the data communication phone 7. The telephone number of the operation center 30 and the telephone number of the vehicle information center 50 are registered before the communication adapter 5 is shipped from the factory, for example.

  FIG. 2 is a diagram showing a detailed configuration of the navigation unit 2. The navigation unit 2 includes a map data unit 18 and a storage unit 21, and a display processing unit 13, a communication processing unit 14, a voice control unit 15, a position calculation unit 17, an input processing unit 19, and an internal processing function. And an integrated calculation unit 22.

  The display processing unit 13 issues a display instruction to the monitor 3 based on a command from the integrated calculation unit 22. The communication processing unit 14 performs control for exchanging data with the communication adapter 5. The voice control unit 15 instructs the speaker 9 to output a voice for route guidance, for example, based on a command from the integrated calculation unit 22. The position calculation unit 17 obtains the current position of the vehicle based on the radio wave received by the GPS antenna 10 and the vehicle speed detected by the vehicle speed sensor 16. The map data unit 18 is, for example, a hard disk device (HDD), and stores map data.

  The input processing unit 19 outputs a command input by the user via the operation switch 11 or the operator call switch 12 to the integrated calculation unit 22. The storage unit 21 stores data such as a registration location (for example, a home position) set in advance by the user using the operation switch 11 and a road that has traveled in the past. The storage unit 21 includes a history storage unit 23 that stores various operation histories of the operation switch 11 by the user and a history of results of the user searching for facilities and the like.

  The integrated calculation unit 22 exchanges various data with the display processing unit 13, the communication processing unit 14, the voice control unit 15, the position calculation unit 17, the input processing unit 19, the map data unit 18, and the storage unit 21. While exchanging, comprehensive processing of the navigation unit 2 is performed. The comprehensive processing of the navigation unit 2 includes facility search processing and recommended route calculation processing to the destination.

  The information center 20 includes an operation center 30, an information database group 40, a vehicle information center 50, and a customer center 60. The operation center 30 includes a PBX / CTI 31 that controls a telephone line and a search system 34. The search system 34 includes a search processing terminal 32, a telephone 33, a headset 36, a monitor 38, and an input device 39. The input device 39 includes a keyboard and a mouse.

  A PBX (Private Branch Exchanger) is usually installed in a corporate building or the like, and exchanges external telephones with internal telephones and between internal telephones. CTI (Computer Telephony Integration) integrates a telephone communication system such as PBX and an information system such as a computer and a database so that they can be linked to each other. In other words, the PBX / CTI 31 controls the telephone line such as connecting a call received from the user to a vacant operator or sending a waiting voice guidance when there is no vacant operator.

  An operator working at the operation center 30 uses the telephone 33 or the headset 36 to converse with the user and confirm information requested by the user. The operator searches for information desired by the user using the search processing terminal 32 based on the information heard from the user. The search processing terminal 32 is a personal computer, for example. The search system 34 is connected to a plurality of databases 41 to 45, 56 constituting the information database group 40 through a network 37 such as a LAN.

  The information database group 40 includes a location / phone information database 41, a traffic information database 42, a weather forecast database 43, various information databases 44, a guidance voice database 45, and a user profile database 56. The position / phone information database 41 stores names of various facilities such as restaurants and public facilities, position information, telephone number information, and the like. The traffic information database 42 stores traffic information such as general roads and toll roads. The weather forecast database 43 stores weather forecast information for each location. The various information database 44 stores information other than the above-described information on various facilities, traffic information, and weather information. The guidance voice database 45 stores voice data for voice guidance to the user. The user profile database 56 stores user information such as user names, addresses, and mobile phone numbers registered in advance. The user registration method will be described later.

  The vehicle information center 50 includes a PBX / CTI 52 that controls a telephone line, a communication device 53, and an information processing terminal 54. The communication device 53 performs data communication with the in-vehicle device 1 based on a command from the information processing terminal 54. The information processing terminal 54 performs various data processing such as transmitting information to the in-vehicle device 1 via the communication device 53. For example, in the search system 34, when information desired by the user is searched, the searched information is transmitted to the in-vehicle device 1 through the communication device 53. The PBX / CTI 31 of the operation center 30 and the PBX / CTI 52 of the vehicle information center 50 are connected to the general telephone line network 55.

  The customer center 60 includes a customer registration system 62 and a customer management server 66. The customer registration system 62 performs user registration and changes of registered user personal information. A customer management server 66 connected to the customer registration system 62 is a server for managing user information.

  An Internet 63 is also connected to the network 37 to which the operation center 30, the information database group 40, the vehicle information center 50 and the customer center 60 are connected. Accordingly, the information center 20 exchanges various information with the content provider / application service provider group 64 via the Internet 63. Further, when the user performs user registration, which will be described later, it is possible to use a terminal 65 such as a personal computer connected to the Internet 63 without going through the operator of the customer center 60.

  A user who uses the vehicle information provision system in one embodiment needs to perform user registration in advance. The first method for user registration is to enter the phone number of the mobile phone 4 used when using this system, along with general information such as the user's name, address, and date of birth on a given application form. And mail it to the customer center 60 of the information center 20. After confirming the contents of the application form, the customer center 60 operator performs user registration processing on the customer management server 66 using the customer registration system 62. The registered user information is stored in the user profile database 56.

  As described above, the second method for user registration is a method of directly registering in the customer management server 66 using a terminal 65 such as a personal computer connected to the Internet 63. Further, when the in-vehicle device 1 has an online registration function, the in-vehicle device 1 can be used to directly register with the customer management server 66.

  FIG. 3 is a flowchart showing processing contents performed by the vehicle-mounted device 1 and the information center 20, respectively. The process of step S10 to step S40 is a process performed on the vehicle-mounted device 1 side, and the process of step S100 to step S210 is a process performed on the information center 20 side.

  In step S <b> 10, the integrated calculation unit 22 of the navigation unit 2 determines whether the operator call switch 12 is turned on based on a signal input from the input processing unit 19. If it is determined that the operator call switch 12 is not turned on, the process waits in step S10 until it is turned on. If it is determined that the operator call switch 12 is turned on, the process proceeds to step S20.

  In step S20, a call is made to the operation center 30 of the information center 20 via the mobile phone 4 in the voice mode, and the vehicle information center 50 of the information center 20 is designated via the data communication phone 7 in the data mode. Make a call to The voice mode is a mode for conversation between the user and the operator, and the data mode is a mode for sending and receiving data by data communication.

  As described above, since the telephone number of the operation center 30 is registered in the communication adapter 5 in advance, when the user presses the operator call switch 12, the automatic operation is performed via the navigation unit 2, the communication adapter 5, and the mobile phone 4. A call is made to the operation center 30. At this time, the communication adapter 5 places the number “186” in front of the telephone number of the operation center 30 and makes a call. That is, since some mobile phones 4 have a function for notifying the caller number, the caller number is notified so that the information center 20 can identify the caller. Make a phone call in the form.

  Further, since the telephone number of the vehicle information center 50 is also registered in advance in the communication adapter 5, when the user presses the operator call switch 12, the navigation unit 2, the communication adapter 5, and the data communication telephone 7 A call is automatically made to the vehicle information center 50. Also in this case, the communication adapter 5 places the number “186” in order to notify the caller number before the telephone number of the vehicle information center 50 and makes a call.

  Of the processes performed on the information center 20 side, the processes in steps S100 to S140 are performed in the PBX / CTI 31 of the operation center 30. In step S100, it is determined whether there is an incoming call from the user. If it is determined that there is no incoming call, it waits in step S100 until there is an incoming call. If it is determined that there is an incoming call, the process proceeds to step S110. In step S110, caller telephone number acquisition processing is performed. At this time, if a call is received with the caller non-notification setting, and there is no caller telephone number, for example, “Caller ID is not notified” registered in the guidance voice database 45 in advance. "Is played and the telephone line is disconnected.

  In step S120, the telephone number is authenticated based on the caller telephone number acquired in step S110. This authentication is performed based on whether or not the caller telephone number is registered in the user profile database 56. In step S130 following step S120, it is determined whether or not the authentication is OK based on the result of the telephone number authentication performed in step S120. If the acquired caller telephone number is registered in the user profile database 56 and it is determined that the authentication is OK, the process proceeds to step S150. On the other hand, if it is determined that the authentication is NG, the process proceeds to step S140, and a message such as “cannot receive the service because the telephone number is not registered” pre-registered in the guidance voice database 45 is reproduced. Disconnect the telephone line.

  The process of step S150 is performed by the information processing terminal 54 of the vehicle information center 50. In step S150, data communication authentication processing is performed based on the incoming call from the in-vehicle device 1. The information processing terminal 54 first performs data mode negotiation for establishing the data mode, and performs authentication processing of the telephone number based on the caller telephone number acquired by the PBX / CTI 52 after completion of the data mode negotiation. This authentication processing method is the same as the processing in step S120 described above. If the authentication of the telephone number is OK, data communication with the in-vehicle device 1 becomes possible.

  In step S160 following step S150, the search history and operation history data transmitted from the in-vehicle device 1 by data communication are displayed on the display of the search processing terminal 32. When data communication with the vehicle information center 20 becomes possible, the in-vehicle device 1 uses the data of the user operation history and the search history stored in the history storage unit 23 of the navigation unit 2 for the vehicle by data communication. Transmit to the information center 50.

  FIG. 4A is an example of data indicating a user's operation history, and FIG. 4B is an example of data indicating a result of a user searching for information using the in-vehicle device 1. The data indicating the operation history of the user includes, for example, data such as the name, address, genre, and telephone number of the facility that the user inputs to search for the facility, and data of the time that is input by operating the operation switch 11. included. The data indicating the information search result includes data such as the result of information search performed by the user and the number of search results.

  When the search history and operation history data transmitted from the in-vehicle device 1 is displayed on the display of the search processing terminal 32, the process proceeds to step S170. In step S170, the PBX / CTI 31 connects the telephone call from the user to the operator who has a free telephone line, and proceeds to step S180. However, when there is no available line, for example, a message such as “Now, the line is busy” is registered in advance in the guidance voice database 45.

  In step S180, it is determined whether information required for searching for information desired by the user is input by the operator and a search execution command is issued. The operator grasps information desired by the user through conversation with the user, and searches for information desired by the user using the search processing terminal 32. At this time, the result of the user searching for information in the in-vehicle device 1 and the data of the operation history when searching for information are displayed on the display of the search processing terminal 32.

  FIG. 5A is an example of operation history data 86 and search result data 88 displayed on the display 32 a of the search processing terminal 32. The operator specifies information desired by the user through conversation with the user while referring to the operation history data 86 and the search result data 88 displayed on the display 32a. When the information desired by the user is specified, the search screen shown in FIG. 5B is displayed by pressing the search screen display button 89 displayed on the display 32a.

  In the facility search screen shown in FIG. 5B, a name input field 71, an address input field 72, a genre input field 73, a map display field 74, a search start button 75, and a user history display button 76 are displayed. The user history display button 76 is a button for displaying the operation history data 86 and the search result data 88 shown in FIG. 5A, and the search start button 75 is operated by an operator when starting an information search. Button.

  The name input field 71 is a field for inputting the name of a facility or the like, and the address input field 72 is a field for inputting an address. The genre input field 73 is a field for inputting the genre of the destination. For example, “restaurant”, “park”, “gas station”, and the like can be input. Based on the information heard from the user, the operator inputs necessary information in at least one of the information input fields 71 to 73 and searches for information desired by the user. The map display column 74 is a column that displays a map around the searched facility (position) when the information searched by the search system 34 is information related to position information such as the facility.

  As shown in FIG. 5A, by displaying the operation history data 86 and search result data 88 of the user who has requested transmission of information on the display 32a of the search processing terminal 32, the user can perform the search performed by himself / herself. It is possible to save the trouble of conveying the contents to the operator. The operator can also efficiently search for information desired by the user with reference to the user's operation history and search result data.

  If it is determined in step S180 that information necessary for the search has been input by the operator and a search execution command (operation of the search start button 75) has been issued, the process proceeds to step S190, and no search execution command has been issued. If it determines, it will wait in step S180.

  In step S190, information to be transmitted to the in-vehicle device 1 is searched by referring to the databases 41 to 44 included in the information database group 40 based on the input information. FIG. 5C is a diagram illustrating an example of a search result displayed on the display 32 a of the search processing terminal 32. When searching for information to be transmitted to the in-vehicle device 1, the process proceeds to step S200. In step S200, the retrieved information is temporarily stored in the user profile database 56. Here, the information is stored in correspondence with the user information of the user who has requested transmission of information.

  In step S210, the information processing terminal 54 acquires the data stored in the user profile database 56 in step S200, and transmits the acquired data to the in-vehicle device 1 that requested the information transmission by data communication.

  In step S30, the in-vehicle device 1 determines whether or not the data transmitted by the vehicle information center 50 in step S210 has been received. If it is determined that data has not been received, the process waits in step S30 until it is received. If it is determined that data has been received, the process proceeds to step S40. In step S40, received data (downloaded data) is processed. For example, if the received data is information related to a facility, the facility information is displayed on the monitor 3. If the received data is news information, the news information is output from the speaker 9 by voice and the content of the news is displayed on the monitor 3. When the received data is processed, the line connected between the in-vehicle device 1 and the vehicle information center 50 is disconnected.

  According to the vehicle information providing system in the embodiment, in the system in which an operator of the information center 20 grasps and searches for information desired by the user and transmits the searched information to the vehicle-mounted device 1, the user requests an information transmission request. The operation history data when operating the in-vehicle device 1 is issued from the in-vehicle device 1 and presented to the operator. As a result, the operator can grasp the search results and search conditions when the user searches for information before searching for information, so that the information desired by the user can be quickly grasped. In addition, by grasping the search results and search conditions when the user searches, for example, it is possible to perform a search by setting a condition different from the condition that the user has searched, so the information desired by the user Can be searched efficiently.

  The present invention is not limited to the embodiment described above. For example, in the embodiment described above, when there is an information transmission request from the user, the search result when the user searches for information and the operation history data of the vehicle-mounted device 1 are displayed on the display 32a of the search processing terminal 32. However, data such as an operation history of the in-vehicle device 1 may be displayed only when the operator performs a predetermined operation on the search processing terminal 32.

  In the above-described embodiment, both the search result when the user searches for information and the operation history data of the in-vehicle device 1 are displayed on the display 32a of the search processing terminal 32. Only the operation history data of the in-vehicle device 1 may be displayed. In this case, a search result display button 87 for displaying an operation result corresponding to the operation history is displayed on the display 32a (see FIG. 5A), and when the operator presses the search result display button 87, the search result is displayed. It may be displayed.

  In the above-described embodiment, the search result when the user searches for information and the operation history data of the vehicle-mounted device 1 are displayed on the display 32a of the search processing terminal 32. Based on the operation history data of the in-vehicle device 1, the same search as the search performed by the user may be performed. FIG. 6 is a flowchart showing the processing contents when the same search as the search performed by the user is performed on the information center side. The flowchart shown in FIG. 6 differs from the flowchart shown in FIG. 3 in the process of step S400 performed by the information center 20 and the process of step S160A for displaying data such as search history on the display 32a of the search processing terminal 32. .

  In step S400, the information processing terminal 54 searches for information based on the operation history data received from the in-vehicle device 1. For example, when the operation history data received from the vehicle-mounted device 1 is data obtained by attempting to search for a restaurant in a specific area, information search under the same condition, that is, information on a restaurant in the specific area is obtained. Search for. If the search is performed under the same conditions as the search performed by the user, the process proceeds to step S160A.

  In step S160A, together with the search history and operation history data received from the vehicle-mounted device 1, the information search result of the information processing terminal 54 is displayed on the display 32a of the search processing terminal 32. Since the processing after step S170 is the same as the processing after step S170 of the flowchart shown in FIG. 3, detailed description thereof is omitted here.

  According to the method of searching for information in the information center 20 under the same conditions as the conditions for searching by the user, for example, the map data held by the navigation unit 2 is old and the facility desired by the user is searched. Even if it is not possible, the information center 20 can quickly search for facilities desired by the user.

  In the method of searching for information in the information center 20 under the same conditions as the conditions for searching by the user, the display 32a of the search processing terminal 32 displays the result of the search by the user and the search on the information center side. Of the results obtained, duplicate results may be omitted and displayed. In addition, to clearly indicate that the result searched on the information center 20 side is not the result searched on the vehicle-mounted device 1 side but the result searched on the information center 20 side by color coding or marking. May be displayed. According to this display method, the operator cannot search on the in-vehicle device 1 side, but can quickly and easily grasp the information searched on the information center 20 side, thereby shortening and improving the efficiency of information search. Can be planned.

  Even in the method of searching for information on the information center 20 side under the same conditions as the conditions for searching by the user, the information search is not automatically performed when there is an information request from the user. Information retrieval may be started when a predetermined operation is performed on. The contents displayed on the display 32a of the information processing terminal 32 are also displayed so that only the search result on the in-vehicle device 1 side is displayed or only the search result on the information center 20 side is displayed by the operation of the operator. You may enable it to switch.

  In the above-described embodiment, the operation history when the vehicle-mounted device 1 is operated and the search result history data are transmitted to the information center 20 in order to search for information desired by the user. However, the history data transmitted from the in-vehicle device 1 to the information center 20 is not limited to the history data when the user searches for information. For example, when using an operation support service that asks the operator of the information center about the operation of the navigation device and the vehicle-mounted device itself, the operation history of operating the navigation device and the operation history of the radio, air conditioner, etc. are transmitted to the information center 20. By doing so, the user does not need to convey the operation once performed to the operator of the information center. Therefore, it is convenient for the user, and the operator of the information center 20 can appropriately explain the correct operation method with reference to the operation history of the user.

  In addition, instead of transmitting the information search result on the in-vehicle device side, only the information search item indicating what information is searched may be transmitted to the information center 20. In this case, the amount of data transmitted from the in-vehicle device 1 to the information center 20 can be reduced.

  The operation history data and search result data amount to be transmitted from the in-vehicle device 1 to the information center 20 can be defined in advance. For example, the data stored in the history storage unit 23 in the navigation unit 1 is the operation history and the search result data for the most recent predetermined number of times (for example, the past 20 times), and the data for the most recent predetermined number of times is information. You may make it transmit to the center 20. FIG. In addition, the operation history and search result data up to a predetermined time (for example, 15 minutes before) instead of the most recent predetermined number of times can be stored in the history storage unit 23 and transmitted to the information center 20. According to these methods, it is possible to eliminate old data related to the operation of the in-vehicle device.

  In the information center 20, the operator searches for information using the search processing terminal 32 based on the operation history data transmitted from the in-vehicle device 1, but the search processing terminal 32 does not intervene with the operator. Information retrieval may be automatically performed.

  In the above-described embodiment, the example in which the data communication telephone 7 for performing data communication is provided separately from the mobile phone 4 for the user to converse with the operator has been described. If the telephone can perform communication at the same time, only one telephone need be provided.

  Note that the present invention is not limited to the configurations in the above-described embodiments as long as the characteristic functions of the present invention are not impaired.

  The correspondence between the constituent elements of the claims and the constituent elements of the embodiment is as follows. That is, the communication device 53 is a reception means (first reception means) and a transmission means, the monitor 38 is a display means, the information processing terminal 32 is an information search processing means, and the data communication telephone 7 of the in-vehicle device 1 is a second. Each receiving means is configured. In addition, the above description is an example to the last, and when interpreting invention, it is not limited to the correspondence of the component of said embodiment and the component of this invention at all.

The figure which shows the whole structure of one Embodiment of the information provision system for vehicles by this invention. Diagram showing the detailed configuration of the navigation unit The flowchart which shows the contents of processing which each vehicle equipment and information center performs FIG. 4A is a diagram illustrating an example of data indicating a user's operation history, and FIG. 4B is an example of data indicating a result of a user searching for information using an in-vehicle device. Illustration 5A shows an example of operation history data and search result data displayed on the display of the search processing terminal, FIG. 5B shows an example of a search screen, and FIG. 5C shows a search result. Showing an example of a screen to display Flow chart showing the processing contents when the same search as the search performed by the user is performed on the information center side

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 ... Vehicle equipment, 2 ... Navigation unit, 3 ... Monitor, 4 ... Mobile phone, 5 ... Communication adapter, 6 ... Telephone harness, 7 ... Telephone for data communication, 8 ... Microphone, 9 ... Speaker, 10 ... GPS antenna, 11 ... Operation switch, 12 ... Operator call switch, 13 ... Display processing unit, 14 ... Communication processing unit, 15 ... Voice control unit, 16 ... Vehicle speed sensor, 17 ... Position calculation unit, 18 ... Map data unit, 19 ... Input processing unit , 20 ... Information center, 21 ... Storage unit, 30 ... Operation center, 31 ... PBX / CTI, 32 ... Search processing terminal, 33 ... Telephone, 34 ... Information search system, 36 ... Headset, 37 ... Network, 39 ... Input Equipment 40 ... Information database group 41 ... Location / telephone information database 42 ... Traffic information database 43 ... Weather forecast database 44 ... Various information database, 45 ... Guidance voice database, 50 ... Vehicle information center, 52 ... PBX / CTI, 53 ... Communication device, 54 ... Information processing terminal, 55 ... General telephone line network, 56 ... User profile database, 60 ... Customer Center, 62 ... Customer Registration System, 63 ... Internet, 65 ... User PC, 66 ... Customer Management Server

Claims (15)

In the vehicle information providing apparatus for performing information search at the operator terminal based on the content of the information requested by the user and transmitting the searched information to the vehicle-mounted device,
A receiving means for receiving information requested by the user and operation history data of the in-vehicle device performed by the user from the in-vehicle device;
Information search processing means for performing information search at an operator terminal based on the operation history data received by the receiving means;
A vehicular information providing apparatus comprising: a transmission unit configured to transmit information searched by the information search processing unit to an in-vehicle device that has requested transmission of information. The vehicle information providing device according to claim 1,
The information providing apparatus for a vehicle according to claim 1, wherein the operation history data includes data obtained as a result of information retrieval on the vehicle-mounted device side. The vehicle information providing device according to claim 1 or 2,
The information providing apparatus for vehicles, wherein the operation history data includes information search item data when information is searched on the in-vehicle device side. In the vehicle information provision device according to any one of claims 1 to 3,
The vehicle information providing apparatus, wherein the operation history data includes operation content data of an in-vehicle device. In the vehicle information provision device according to any one of claims 1 to 4,
The information receiving apparatus for a vehicle, wherein the receiving unit receives data related to the most recent predetermined number of operations from the in-vehicle device. In the vehicle information provision device according to any one of claims 1 to 4,
The information receiving apparatus for a vehicle, wherein the receiving means receives data relating to an operation up to a predetermined time from the in-vehicle device. In the vehicle information providing device according to any one of claims 1 to 6,
The vehicle information providing apparatus further comprising display means for displaying the operation history data received by the receiving means on an operator terminal. In the vehicle information providing system for performing information search at the operator terminal of the information center based on the content of the information requested by the user, and transmitting the searched information from the information center to the vehicle-mounted device,
The information center includes first receiving means for receiving information requested by the user to be transmitted and operation history data of the in-vehicle device performed by the user from the in-vehicle device,
Information search processing means for performing information search at an operator terminal based on the operation history data received by the receiving means;
Transmission means for transmitting the information searched by the information search processing means to the in-vehicle device that has requested transmission of the information,
The vehicle-mounted device includes a second receiving unit that receives information transmitted from the information center. The vehicle information providing system according to claim 8,
The vehicle information providing system, wherein the operation history data includes data obtained as a result of information retrieval on the vehicle-mounted device side. In the vehicle information provision system according to claim 8 or 9,
The vehicle information providing system, wherein the operation history data includes data of information search items when information search is performed on the in-vehicle device side. In the vehicle information provision system in any one of Claims 8-10,
The vehicle information providing system, wherein the operation history data includes data of operation contents of the in-vehicle device. In the vehicle information provision system in any one of Claims 8-11,
The vehicle information providing system according to claim 1, wherein the first receiving means receives data relating to the most recent predetermined number of operations from the in-vehicle device. In the vehicle information provision system in any one of Claims 8-11,
The vehicle information providing system, wherein the first receiving unit receives data relating to an operation up to a predetermined time before from an in-vehicle device. In the vehicle information provision system in any one of Claims 8-13,
The information center further comprises display means for displaying operation history data received by the first receiving means on an operator terminal. In the vehicle information providing method of performing information retrieval at the operator terminal based on the content of information requested by the user and transmitting the retrieved information to the vehicle-mounted device,
Receives the information requested by the user and the operation history data of the in-vehicle device performed by the user from the in-vehicle device,
Based on the received operation history data, perform an information search at the operator terminal,
A vehicle information providing method, comprising: transmitting searched information to an in-vehicle device that has requested transmission of information.

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