JP2006003321A - Vehicle information provision system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information providing system for exhibiting information capable of enhancing convenience of receiving operator service, to an inquiring user. <P>SOLUTION: An operator 35 in an operation center 30 records a using history of the user in a user profile database 56, as to transmitted information to an on-vehicle equipment 1, when the user inquires the information and when the operator retrieves the information. When inquired from the user, a CTI/PBX 31 extracts a message of an information guide from a message/base table stored in a guide voice database 58 during the operator response-holds a telephone, based on using history information of the user, prepares guide information, outputs the guide information by a voice, and provides the information capable of enhancing convenience of using the service for the user. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a vehicle information providing system that provides information to a vehicle via a communication network.

A vehicle information providing system is known in which a mobile station such as a vehicle, for example, an in-vehicle device having a car navigation function, obtains necessary information from the information center by communicating with the information center.
Among such services provided from the information center, a point information providing service in which an operator of the information center transmits point information including the name, location, telephone number, etc. of the store / facility to the user, a car navigation system There is a car navigation support service, such as a service that performs destination setting for the user.
Such a service with an operator interposed is performed when a user presses an operator call switch provided on the vehicle-mounted device and makes a telephone connection with an operator waiting in the information center.

The user verbally informs the operator of, for example, information on a place where he / she wants to go (name of destination, rough information on location, etc.). Based on the information heard from the user, the operator searches the registration point database provided in the information center and extracts the requested point information.
This registration point database is usually prepared as telephone directory data, such as (1) store / facility name, point name or resident name, (2) location, (3) telephone number, etc. In addition, (4) location information to which position data of longitude and latitude is added is registered so as to be searchable from the telephone number, location, name, genre of location information, and the like.

  As a result of the search, the point information that matches the request is downloaded from the information center to the on-vehicle device and displayed as a marking indicating the point on the map displayed on the on-vehicle device display, or displayed as text or image information, It is set as a destination in the car navigation function (see Patent Document 1).

In the service provision by the operator of this information center, in order to provide services corresponding to the needs that occur in the user's vehicle, the types of services are targeted for services that have high needs in advance and services that require urgency on the information center side. A service method is determined, and a database and a providing system are provided.
When there is a request for service provision from the user through the vehicle-mounted device, the service is provided to the user according to a service method corresponding to the type of service.
For this reason, in order for users to understand what operator services from the information center can do, manuals showing the types of services and how to use them are distributed to users in advance, and how to use them are explained at dealers. is doing.
The user understands the service contents to some extent in advance and uses the operator service.
Japanese Patent Publication No. 2815458

However, when receiving an operator service, the user calls the operator and at the beginning of the conversation, forgets what service is available or knows the type of service provided, so the name of the service can be said appropriately. There is a case where it is not possible to know how to communicate to the operator.
In order to solve the above-described problems, an object of the present invention is to provide information that improves the convenience of receiving an operator service to a user who has made an inquiry.

  Therefore, the present invention provides a vehicle information providing system that provides information from an information center to an in-vehicle device. The information center stores user usage history information that is history information of an inquiry from the in-vehicle device. When there is an inquiry, guidance information based on user usage history information corresponding to the in-vehicle device is created, and the guidance information is provided to the in-vehicle device side.

  According to the present invention, since the guide information is created from the user usage history information, the guide information is created for the point that the user is not familiar with, for example, the type of the unused service, the usage method of the service that is less frequently used, etc. Since it is provided and presented to the user, the convenience of receiving the user's service is improved.

Embodiments of the present invention will be described below.
FIG. 1 is a block configuration diagram showing a configuration of an in-vehicle apparatus according to an embodiment.
The in-vehicle device 1 includes a navigation unit 2, a display 3 that displays a map and various information, a speaker 9 that outputs voice guidance from the navigation unit 2, a mobile phone 4, a microphone 8a and a speaker 8b of a hands-free device, a microphone 8a, An operator for connecting the speaker 8b and the mobile phone 4 or performing communication control between the navigation unit 2 and the mobile phone 4, a GPS antenna 10, a vehicle speed sensor 16a, a gyro sensor 16b, and an operator for calling an information center The call switch 12 includes an operation switch 11 on which various switches for operating the vehicle-mounted device 1 are prepared.

The navigation unit 2 includes a CPU 13 that controls the entire vehicle-mounted device 1 and navigation functions, a map information unit 14 that is connected to the CPU 13 via a bus 23, a position calculation unit 15, an input processing unit 17, a communication control unit 18, and a display. It is comprised from the control part 19, the audio | voice control part 21, and the memory 22 directly connected to CPU13.
The input processing unit 17 is connected to the operation switch 11 and the operator call switch 12, the communication control unit 18 is connected to the communication adapter 5, the display control unit 19 is connected to the display 3, and the voice control unit 21 is connected to the speaker 9. To do.
The position calculation unit 15 is connected to the GPS antenna 10, the speed sensor 16a, and the gyro sensor 16b.

Details of each component will be described below.
The map information unit 14 is composed of, for example, a DVD-ROM disk as a storage medium for storing road map data in advance and a DVD-ROM drive device for reading data stored in the DVD-ROM disk. Is done. Furthermore, in addition to road map data, information relating to pre-registered registration points is stored in the DVD-ROM disc of the map information section 14 as “transportation”, “food”, “accommodation”, “sports”, “shopping”. The registration spot information classified by predetermined genres such as is stored.

The position calculation unit 15 receives radio waves from GPS satellites by the GPS antenna 10 and calculates latitude / longitude coordinates representing the position of the reception point (that is, the current position).
Further, the position calculation unit 15 receives values corresponding to the vehicle speed and the traveling direction from the speed sensor 16a that detects the traveling speed of the vehicle and the gyro sensor 16b that detects the relative direction due to a change in the traveling direction of the vehicle. The current position is calculated based on the calculated latitude / longitude coordinates and the road map data of the map information unit 14, and the calculated current position is input to the CPU 13 via the bus 23.

The operation switch 11 is attached to an operation panel (not shown) and includes a switch used by a user to input various instructions.
In addition to the map display control of the current position display function by the CPU 13, the display control unit 19 displays the content of the operation of the operation switch 11 by the operator, for example, the movement of the cursor, etc. on the display 3. Information to be displayed after information processing is displayed on the display 3.
Similarly, the sound control unit 21 outputs information that the CPU 13 processes and outputs a sound to the speaker 9 as a sound signal.

The CPU 13 is connected to a memory 22 including a memory such as a ROM, a RAM, and a backup RAM. The ROM stores a program for the in-vehicle device 1 such as a navigation system. The RAM temporarily stores data being processed by the CPU 13. The backup RAM is a writable nonvolatile memory that does not lose the data written therein even when the power of the in-vehicle device 1 is turned off.
For example, the backup RAM stores a destination setting history when setting a destination, stores route information when setting a route, and allows a user to store in advance points frequently used for setting a destination. Used for.

Next, functions of the CPU 13 will be described. The CPU 13 executes a main routine (not shown) of navigation control. When the menu switch of the operation switch 11 is turned on, the CPU 13 displays the main menu screen on the display 3, and in that state, the item is operated by operating the cursor movement switch and the decision switch. When is selected, the display control unit 19 is controlled to execute auxiliary functions such as destination search / setting, point registration processing, and information display.
In addition, the main menu also has functions for downloading traffic information, weather forecasts, news, etc. from an external information center and displaying them on the display 3, outputting voice from the speaker 9, and receiving and sending mail. ing.

FIG. 2 is a block diagram showing the configuration of the information center connected to the in-vehicle device via the general line network.
The mobile phone 4 of the in-vehicle device 1 and the information center 20 can be connected via the radio base station 59 and the general line network 55.
The information center 20 includes an operation center 30, a vehicle information center 50, a customer center 60, a data registration center 70, and an information database group 40, for example, a registration point database 41, a traffic information database 42, a weather forecast database 43, and a map database 44. Other various information databases 45, a user profile database 56 in which various types of user information are registered, a registration waiting database 57, and a guidance voice database 58.
Each center 30, 50, 60, 70 and the information database group 40 are connected by a LAN 37.

In addition to information such as (1) store / facility name, location name, or resident's name, (2) location, (3) telephone number, etc. (4) The location information to which the position data of longitude and latitude is added is registered so as to be searchable from the telephone number, location, name, genre of location information, and the like.
The traffic information database 42 is registered such that the latest information such as traffic jams and closed sections of each road can be searched by specifying the area, road name, road section, and the like. The weather forecast database 43 is registered with weather forecast information such as tomorrow's weather forecast tomorrow, weekly weather forecast, etc. that can be searched for the latest nationwide or region in Japan.
The map database 44 is a database having road map data, information relating points on the map and point information on the registered point database 41, location name data, information relating location name data and points on the map, and the like. is there.
The other various information database 45 is a database that stores topic information such as event information with longitude and latitude data added thereto, for example.

  The user profile database 56 is a database for registering customer ID, user name, address, customer personal information such as date of birth, and information data service contract. This database has an area for recording a user usage history for each user ID, and is used for accounting for a provided service, user analysis, correspondence to information that could not be provided, and the like. The user usage history area is also provided with an area for storing a tabulation table of user usage history, and a transmission waiting information area for temporarily storing information until the information requested by the user is transmitted.

The registration waiting database 57 registers the date and time of occurrence, the content of the user's inquiry, etc., for information that could not be provided in response to the inquiry from the user.
When the guidance information database 58 presents guidance information by voice to the user, the fixed part (hereinafter referred to as a voice message) of a series of synthesized voice information is an ID label, a use condition, and a priority indicating a provision priority. Are stored in advance so that they can be searched and used.

  The operation center 30 has a plurality of operators 35 who respond to the inquired user. In order to answer the call from the user, the operator calls the operation center 30 to connect to the hand operator 35 or When there is no operator 35, a CTI / PBX 31 for controlling a telephone line such as a waiting voice guidance and a telephone 33 for each operator 35 are installed. A headset 36 is connected to the telephone 33 so that the operator 35 can talk hands-free.

A search terminal 34 for the operator 35 to search the information database group 40 is installed. The search terminal 34 has a display 38, a keyboard 39, and a mouse 32.
When the user presses the operator call switch 12 of the vehicle-mounted device 1 and calls the operation center 30 with the mobile phone 4, the operator 35 listens to the user's request through the telephone and searches for the requested information. 34 is extracted from the information database group 40 and is set to respond to the user by voice or to transmit desired information to the in-vehicle device 1 in the data mode.

The vehicle information center 50 includes a CTI / PBX 52 that performs line control, a communication device 53 that performs data communication connected thereto, and an information processing terminal 54 that performs data processing for data communication. The information processing terminal 54 includes an information database group. 40 and a LAN 37.
The user connects to the information processing terminal 54 of the vehicle information center 50 from the in-vehicle device 1 via the mobile phone 4 in the data mode, and searches for and downloads desired information from the information database group 40.

  A customer registration terminal 62 is installed in the customer center 60 and is connected to a customer management server 66 that manages customer information. The customer management server 66 is connected to the information database group 40 via the LAN 37. The operator 61 of the customer center 60 operates the customer registration terminal 62 to register, change various types of registered information, and delete the customer information on the user profile database 56.

A data registration terminal 72 is installed in the data registration center 70 and is connected to a registration data management server 76 that manages registration data. The registered data management server 76 is connected to the information database group 40 via the LAN 37.
The operator 71 of the data registration center 70 operates the data registration terminal 72 to register new data in the database of the information database group 40 and to change and delete various registered data.

For example, the operator 71 operates the data registration terminal 72 to perform registration work such as changing or deleting spot information on the registered spot database 41 or adding spot information.
For additional registration of point information, new stores / facility and stores / facility / locations that have not been registered in the database are registered based on the results of surveys using the Internet or magazines.
Various information sources such as magazines, the Internet, and newspapers are conceivable and are not particularly limited.

Further, the search terminal 34, the information processing terminal 54, the customer management server 66, and the registered data management server 76 are also connected to the Internet 63, and various information source content provider / application service provider (CP) group 64 and information. Can be exchanged.
Further, the user can perform member registration or the like via the Internet 63 by the user's personal computer (user PC) 65 without using the operator 61 of the customer center 60.

FIG. 3 is a diagram schematically showing the flow of member registration for the user to receive the information providing service from the information center.
In order to receive an information service for vehicles, the user first applies for the use of the service to the information center 20, that is, registers as a member. This application content may be applied only for the operator service, or may be applied together with other services such as a service for downloading information by operating the vehicle-mounted device 1 by the user himself / herself.
To apply for membership registration, enter the number of the mobile phone 4 of the in-vehicle device 1 used for the operator service together with personal information such as the user's name, address and date of birth in the application form 100 and mail it to the customer center 60. By doing.

The operator 61 of the customer center 60 confirms the contents of the application form 100, operates the customer registration terminal 62, and uses the user ID, mobile phone number, application service item, personal information, etc. as customer information via the customer management server 66. To be recorded on the user profile database 56.
When this member registration is completed, the user ID is notified to the member user. When the user uses the service with the vehicle-mounted device 1, the user ID is authenticated on the information center 20 side to determine whether the service is available.

As another member registration method, a serial ID is written in advance in the vehicle-mounted device 1 itself, for example, at the time of factory shipment, and the serial ID of the vehicle-mounted device is written in the application form 100 when applying for the vehicle information service. Apply. In the customer center 60, the serial ID of the in-vehicle device is registered as a user ID.
When using the service in the in-vehicle device 1, the in-vehicle device serial ID is authenticated on the information center 20 side.
Furthermore, membership registration / change can be performed by the user's personal computer 102 via the customer management server 66 via the Internet, not via the operator 61, or online registration with the in-vehicle device 1 in addition to the method using the application form 100. If there is a function, it is also possible to perform the same from the vehicle-mounted device 1.

Next, a flow when the user specifically receives an information service from the information center 20 will be described.
4 to 10 are flowcharts showing a flow of an information providing service by an operator service between the in-vehicle device and the information center.
The steps performed by the operator of the information center 20 are indicated by a broken line frame, and the steps processed by components such as the CTI / PBX and each terminal of the in-vehicle device 1 and the information center 20 are indicated by a solid line frame. In addition, the operation steps without the step number indicated by the dotted line frame are described for easy understanding of the flow.
In addition, the flow of processing due to mutual communication between the in-vehicle device 1 and the information center 20 is automatically performed within the in-vehicle device 1 and the constituent devices of the information center 20 or between the constituent devices by broken arrows. The flow of processing is indicated by solid arrows.

In this example, the user needs to receive an information service for a vehicle and receives an operator service in order to obtain point information that does not exist in the map information unit 14 of the vehicle-mounted device 1 during boarding.
In step 101, the input processing unit 17 checks whether or not the operator call switch 12 has been pressed, and if pressed, outputs an “operator call request” signal to the CPU 13, and proceeds to step 102. If not, step 101 is repeated.

In step 102, the CPU 13 instructs the communication control unit 18 to make a call to the operation center 30 in the voice mode. In response to this, the communication control unit 18 causes the mobile phone 4 to make a call operation via the communication adapter 5. At this time, the communication adapter 5 automatically adds “186” before the telephone number of the operation center 30.
The mobile phone 4 has a function of notifying a caller number to a destination telephone, and this function can be set on / off by the user. When the operator service for vehicles is used, “186” is added to always notify the caller ID. The caller ID notification is used for user ID authentication described later.

In step 103, a download button for downloading provided data from the information center 20 and a line disconnect button icon for ending the call are displayed on the screen of the display 3 of the in-vehicle device 1.
In the download button, the telephone number of the vehicle information center 50 is embedded in advance, and by selecting the download button, the line of the mobile phone 4 that is currently in a call is disconnected and the vehicle information center 50 receives data. The function to make a call in the mode is incorporated. The line disconnect button has a function for disconnecting the line of the mobile phone 4 that is currently in a call.
After step 103, the vehicle unit 1 proceeds to step 132.

In step 104, the call in step 102 arrives at the CTI / PBX 31 of the operation center 30.
In step 105, the CTI / PBX 31 checks whether the caller number has been acquired.
If the caller ID can be acquired, the process proceeds to step 108.
If not acquired, the process proceeds to step 106, where the CTI / PBX 31 acquires a voice message from the guidance voice database 58 and sends a voice message such as “no caller ID is notified” to the in-vehicle device 1. . The speaker 8b on the in-vehicle device 1 side conveys the contents to the user by voice. In step 107, the CTI / PBX 31 disconnects the communication line. Then, it returns to step 104 and waits for the incoming call from the vehicle equipment 1.

In step 108, the CTI / PBX 31 searches the user profile database 56 for the caller number as a mobile phone number registered at the time of member registration.
In step 109, the CTI / PBX 31 checks whether a caller ID exists as a result of the search. If the caller number is not registered as a member, the process proceeds to step 110. If the caller number is registered as a member, the process proceeds to step 112.
In step 110, the CTI / PBX 31 searches the guidance voice database 58, and an unanswered message such as “Application is required.... Send a voice message. This is received by the vehicle-mounted device 1 and an uncontracted voice message is output from the speaker 8b.
In step 111, the CTI / PBX 31 disconnects the line, returns to step 104, and waits for an incoming call from the in-vehicle device 1.

In step 112, the CTI / PBX 31 checks whether there is an empty operator. If there is no empty operator, the response is put on hold and the process proceeds to step 113. If there is an empty operator, the process proceeds to step 114.
In step 113, the CTI / PBX 31 searches the guidance voice database 58, and firstly, a voice message indicating that there is no available operator, for example, “I am busy now. If the call is in a connected state after sending a notice such as “Please”, the user usage history and the aggregated data in the user profile database 56 are accessed, and voice messages having a high message output priority order based on the user usage history and guidance data database 58 The voice guidance information is generated by appropriate speech synthesis processing and transmitted. In response to this, the vehicle-mounted device 1 outputs sound from the speaker 8b.
Detailed control of generation and transmission of voice guidance information in step 113 will be described with reference to the flowcharts of FIGS.

After step 113, the process returns to step 112 and the check for the presence of an empty operator is repeated. If there is no vacant operator, the voice guidance is continued with the response on hold. If there is an available operator, the voice guidance is stopped and the routine proceeds to step 114.
In addition, when the voice guidance information has been transmitted, the message ID is temporarily stored in the buffer of the CTI / PBX 31 so that the same voice guidance is not repeatedly given to the user.

In step 114, the CTI / PBX 31 connects a voice line to the operator's telephone 33, that is, the headset 36, and enables conversation with the user.
In step 115, the CTI / PBX 31 designates the search terminal 34 in front of the operator, displays the operator service conditions contracted by the user on the operator 35, and the search terminal 34 is customized for each user for the service support. The displayed dialogue screen is displayed on the display 38.

In step 116, the operator 35 talks with the user on the headset 36, listens to the type of service desired by the user and details thereof, and is displayed on the display 38 in order to retrieve desired information from the information database group 40. The search condition is set and input to the search terminal 34 by operating the mouse 32 and the keyboard 39 in accordance with the dialogue screen.
In step 117, the search terminal 34 searches for information on provision candidates from the information database group 40 based on the input search condition.

In step 118, the operator 35 causes the search terminal 34 to start searching, and operates the “response hold” icon button on the display 38 of the search terminal 34 to place the CTI / PBX 31 in the response hold state.
In step 119, the CTI / PBX 31 searches the guidance voice database 58, and firstly, a voice message indicating that the provided information is being searched, for example, a voice message such as "We are looking into it now. Please wait for a while." To send. After that, if the response pending state continues for a predetermined number of seconds or more, the user usage history of the user profile database 56 is searched as in step 113, and the voice message is searched from the guidance voice database 58 based on the information. Then, voice guidance information is appropriately generated and voice guidance information is generated and transmitted.
When sending voice guidance information, the sent message ID stored in the buffer in step 113 is checked, and the already sent messages are not duplicated.
After step 119, the CTI / PBX 31 proceeds to step 123 or step 128.

In step 120, the search terminal 34 displays the information search result on the display 38. In step 121, the operator 35 checks whether or not the displayed result matches that of the user request. If there is no user request information, the process proceeds to step 127.
If the displayed result matches the user's request, the process proceeds to step 122, where the operator 35 operates the “information present, response hold release” icon button on the display 38 of the search terminal 34 to respond to the response of the CTI / PBX 31. Release the hold status. After step 122, the search terminal 34 proceeds to step 124 or step 124 ′, and the CTI / PBX 31 proceeds to step 123.
In step 123, the CTI / PBX 31 stops the speech synthesis process / transmission in step 119. After step 123, the CTI / PBX 31 proceeds to step 125 or step 125 ′.

In step 124, the operator 35 temporarily saves the user request information in the transmission waiting information area of the user in the user profile database 56. The search terminal 34 automatically stores the user usage history information (date and time, type of provided information, summary, search) in the user usage history area for each user in the user profile database 56 in accordance with the temporary information storage operation at this time. Method, service time, etc.).
In step 125, the CTI / PBX 31 searches the guidance voice database 58 and transmits a voice message prompting the download “for example, download information” to the in-vehicle device 1.
In response, the speaker 8b of the in-vehicle device 1 outputs a voice message that prompts the user to download.
After step 125, the vehicle unit 1 proceeds to step 132, and the CTI / PBX 31 proceeds to step 126 or step 133 ′.

In step 121, the provided service may be read out by the operator 35, recorded in advance, or reproduced by synthesized sound. In this case, in step 124 ′, the operator 35 acquires the information requested by the user as voice information. The search terminal 34 automatically records the user usage history information in the user usage history area for each user in the user profile database 56 in the same manner as in step 124 in accordance with the voice information acquisition operation at this time.
In this flowchart, the case where voice information is output from the search terminal 34 is indicated by steps 125 ′ and 126.

In step 125 ′, the search terminal 34 provides information by voice via the CTI / PBX 31. In response, the speaker 8b of the in-vehicle device 1 outputs audio information to the user. After step 125 ′, proceed to step 126 or step 133 ′.
In step 126, the CTI / PBX 31 determines the end of voice information transmission, disconnects the line, ends the information providing service, and returns to step 104.

When the process proceeds to step 127 in step 121, the operator 35 operates the “no information, response hold release” icon button on the display 38 to release the response hold state of the CTI / PBX 31.
In step 128, the CTI / PBX 31 stops the speech synthesis process / transmission in step 119 and proceeds to step 129.
In step 129, the operator 35 informs the user that the requested information cannot be provided. Thereafter, the process proceeds to step 130 or step 133 ′.
In step 130, the operator 35 disconnects the line of the telephone 33, and the CTI / PBX 31 returns to step 104.
After step 130, the operator 35 proceeds to step 131 and inputs and registers the provision impossible information in the user usage history area for each user in the user profile database 56 and the registration waiting database 57. Thereafter, the operator 35 waits for an operator service request from another user.

  In step 132, the CPU 13 of the in-vehicle device 1 checks whether the download button has been selected, whether the line disconnect button has been selected, or whether the other party has disconnected the line. If none of the above, step 132 is repeated. If the download button is selected, the process proceeds to step 133. If the line disconnect button has been selected or the line has been disconnected by the other party, the series of steps ends.

In step 133, the CPU 13 of the in-vehicle device 1 disconnects the voice mode line of the mobile phone 4 via the communication control unit 18. In response to this, the CTI / PBX 31 of the operation center 30 ends the communication at step 133 ′ and returns to step 104.
In step 134, the communication control unit 18 automatically adds “186” in front of the telephone number of the vehicle information center 50 and places the mobile phone 4 via the communication adapter 5 so as to make a call in the data communication mode. Control. In response, the mobile phone 4 makes a call.

In step 135, the call arrives at the CTI / PBX 52 of the vehicle information center 50 via the radio base station 59 and the general line network 55, and the caller ID is acquired. In step 136, a call from the mobile phone 4 is connected to the communication device 53 and the information processing terminal 54, and data mode negotiation for establishing communication in the data mode is performed. When the data mode negotiation is completed, the process proceeds to step 137.
In step 137, the information processing terminal 54 refers to the user profile database 56 using the caller number as a key and authenticates the user. That is, if the received caller number does not correspond to any of the mobile phone numbers registered together with the user ID at the time of member registration, the process proceeds to step 138 and the information processing terminal 54 changes the communication device 53 to Then, a message such as “You are not registered and cannot receive the service” is sent to disconnect the line.
After step 138, the CTI / PBX 52 returns to step 135 and waits for a data download communication connection.

If the user authentication is OK in step 137, the process proceeds to step 139, and the information processing terminal 54 accesses the user usage history area corresponding to the user ID on the user profile database 56.
In step 140, the information processing terminal 54 acquires provision information of a user request that has been temporarily stored in the user usage history area, and transmits the data to the in-vehicle device 1 via the communication device 53.

In step 141, the in-vehicle device 1 receives the provided information data by the mobile phone 4 and temporarily stores it in the RAM of the memory 22 via the communication control unit 18.
In step 142, the CPU 13 displays, for example, on the display 3 or a screen for performing destination setting processing based on the provided information data received in step 141.
When the information processing terminal 54 confirms that the information from the vehicle information center 50 has been successfully downloaded in this manner, the information processing terminal 54 is associated with the user in the user usage history area for each user in the user profile database 56. Write the transmission date and time in the usage history information, and go to step 143.

In step 143, the information processing terminal 54 searches the user usage history in the user profile database 56 to determine whether there is provision-prohibited information that could not respond to the operator service request from the previous user.
In step 144, the information processing terminal 54 checks whether there is unsupported information that cannot be provided. If there is no information that cannot be provided, the information processing terminal 54 proceeds to step 147.

In step 145, the information processing terminal 54 searches the user profile database 56 for information indicating that the user usage history cannot be provided, and sets information indicating that the registered flag is set and the number of presentations is less than a predetermined number, for example, less than two Search is performed, and a notification with character information for notifying that registration has been completed is transmitted in the data registration center 70. When the transmission of the notification of this content is completed, the information processing terminal 54 adds 1 to the number-of-presentation column of the provision impossible information in the user profile database 56 and writes it so as not to repeat the notification of the same content. . After step 145, the process proceeds to step 147.
The in-vehicle device 1 receives the notification in response to step 145, and displays it on the display 3 in step 146. You may memorize | store in the non-volatile memory of the memory 22 with a display.

In step 147, the information processing terminal 54 determines that the data transmission to the in-vehicle device 1 is completed, and proceeds to step 148, where the CTI / PBX 52 disconnects the line and ends the process of providing information by a series of operator services. The CTI / PBX 52 returns to Step 135 and waits for a communication connection for a data download request from the in-vehicle device 1.
In step 138 or 148, the line on the CTI / PBX 52 side of the vehicle information center 50 is received. In step 149, the mobile phone 4 of the in-vehicle device 1 disconnects the line. Thereby, the provision of information from the series of information centers 20 to the in-vehicle device 1 is completed.

Next, in the operation center 30, when the operator 35 cannot provide the inquiry information, the flow of additional registration work of information with respect to the information that cannot be provided by the information center 20 after that is shown in FIG.
The operator 35 informs the user that the information requested by the user cannot be provided, ends the information providing work, and then uses the search terminal 34 in step 201 corresponding to step 131 in the flowcharts of FIGS. Further, the provision impossible information is stored in the registration waiting database 57, and the provision impossible information is also written in the user use history area for each user in the user profile database 56.

The contents of the provision impossible information are as shown in the registration screen example of the provision impossible information shown in FIG.
(1) Service ID (a serial number automatically assigned for each operator service of each user. For example, an item code indicating the type of service and a subcode indicating a search method are attached to the head of the serial number. This item code and subcode are automatically determined and input while the operator 35 performs a search operation on the search terminal 34.)
(2) Service date and time (automatically acquired at the search terminal 34)
(3) User ID / User name (acquired automatically by the search terminal 34)
(4) User inquiry content (for example, when point information is inquired, it is the name, location, genre, telephone number, etc. of the point or facility, and is input by the operator 35.)
A registration button 91 is prepared on the screen.

As for the contents of the inquiry in (4), the conversation made between the user and the operator 35 is recorded by the CTI / PBX 31, and the search terminal 34 automatically captures and attaches the recorded file. May be. In short, what the user desires may be known at the time of data registration described later.
FIG. 12B shows an example of provision impossible information written in the user usage history area. In the provision impossible information, the registration status flag is N because it is information that cannot be provided now, and the number of notifications is set to 0 and additionally written. The registration status flag is rewritten to Y when registration is completed.

In step 202, the operator 71 of the data registration center 70 searches the registration waiting database 57 by operating the data registration terminal 72, for example, every day or every predetermined number of days.
For the extracted provision impossible information, the date and time of occurrence, the user ID, and the request information from the user are displayed on the display screen of the data registration terminal 72, for example, as shown in FIG.
In step 203, the operator 71 collects information related to information that cannot be provided by using the Internet, a map, a magazine, a book, a newspaper, or the like, using the location, name, etc. of the user inquiry content as keywords. Ask by phone if necessary.
In step 204, the operator 71 registers the result in the corresponding database in the information database group 40.

In step 205, the operator 71 checks whether or not the same information other than the user of the provision impossible information has been requested and could not be provided, and all the corresponding provision impossible information is registered in the registration waiting database 57. Delete from above.
In step 206, the operator 71 sets a registered flag Y for the provision impossible information in the user usage history area on the user profile database 56. At this time, the registered flag Y is set also for the provision impossible information in the user usage history area of another user who has inquired the same provision impossible information.
This completes the additional registration work for the unregistrable information.
The operator 71 also collects, gathers, and registers information such as new opening facilities and places that have not been registered from various media such as the Internet, newspapers, and magazines.

Next, in the operation center 30, when the operator 35 can provide inquiry information, FIG. 14 shows the flow of the user usage history creation and user usage history tabulation processing of the user.
In step 301 corresponding to step 124 or 124 ′ in the flowcharts of FIGS. 4 to 10, the operator 35 can search for user request information using the search terminal 34 and download it to the in-vehicle device 1. When the user temporarily saves the user usage history area, the user usage history of the operator service is additionally written in the user usage history area.

The contents of the user usage history are as shown in FIG.
(1) User ID / user name (acquired automatically by the search terminal 34),
(2) Service ID,
(This is a serial number automatically assigned for each operator service of each user. For example, an item code indicating a service type and an information search method is attached to the head of the serial number. During the search operation at the search terminal 34, it is automatically determined and input.
In the present embodiment, as service types, A: destination setting, B: traffic information provision, C: weather forecast provision, D: news provision, E: professional baseball information provision, F: restaurant information provision, G: event information The item code is attached.
Next to the item code indicating the type of service, for example, a 2-digit subcode is added to indicate a search method. For example, as a search method in the case of destination setting, 01: location, 02: name, 03: telephone number, 04: genre, 05: location + name, 06: genre + name, 07: genre + location + name, etc. And )
(3) Service date and time (automatically acquired at the search terminal 34),
(4) Provided service type name (automatically obtained from item code indicating service type),
(5) Search method (automatically obtained from the subcode indicating the search method),
(6) Total service time (seconds) required for the operator 35 to respond,
Etc.

In step 302, the search terminal 34 tabulates the user usage history including the newly written provision information, and updates and writes the tabulation table in the user usage history area of the user profile database 56.
FIG. 16 shows the aggregation table. This total table is created as follows by reading the total table before update from the user profile database 56.
The service ID of the newly added user usage history is checked, “provided service type (provided service)” and “search method” are specified in the tabulation table, and the number of cases is added to the number of cases column.
Then, the percentage breakdown for each “search method” included in the “type of service to be provided” is recalculated. Also, “usage frequency ranking (for each service type)” indicating the usage frequency of each service type in the entire service received, and “usage frequency ranking for each search method within the same service type” Recalculate “usage frequency ranking (each search method)”. In addition, the usage frequency calculated in () of the usage frequency ranking column is shown.
Further, the service time of the newly added user usage history is arithmetically averaged with the average service time corresponding to the type of the provided service and the search method column to obtain a new average service time.

  Next, the user connects to the operation center 30 to receive the operator service, and if there is no vacant operator 35 and the CTI / PBX 31 puts the response on hold in step 113 of the flowcharts of FIGS. In FIG. 19 to FIG. 22, the flow of control for providing voice guidance such as service introduction and notification to the user by using the response hold time when the search terminal 34 is put on hold while searching for information in 119. Shown in

In performing the above voice guidance, the guidance voice database 58 stores message base tables as shown in FIGS.
The voice guidance is automatically made based on the telephone line hold status and the user usage history area tabulation table of the user profile database 56 when the CTI / PBX 31 is connected to the telephone line from the user.

The message base table is
(1) “Message ID” as a label for each message,
(2) “Message condition” indicating the condition under which the message is used;
(3) “Priority” indicating the priority order to be sent to the user when the response is suspended,
(4) The content of the message output by voice,
It is composed of
The above-mentioned “message condition” includes (a) “registered message” notifying that registration of unavailable information has been registered, (b) “service type” introducing the type of service provided, (c ) “Recommended search” that guides how to make an easy-to-search request to the operator 35; (d) For example, “General guidance” such as sending a notice immediately after a response is suspended.
Under this type classification, for example, in the case of “recommended search”, conditions according to the type of information and the search method are further divided.
The CTI / PBX 31 searches for message conditions in this message base table, selects messages that meet the conditions, performs speech synthesis processing as necessary, and outputs the result.

Voice guidance includes registered notification of information that cannot be provided, introduction of types of services that are less frequently used based on the results of user usage history, guidance on recommended search methods based on the results of user usage history, etc. This is performed by the CTI / PBX 31 according to the flowchart described below.
In step 401, it is checked whether an operator service has been received from the user. This corresponds to the case where it is determined in step 109 of the flowchart of FIG. 4 that there is a member registration from the received caller telephone number.

In step 402, it is checked whether the response is pending. If the response is not pending, step 402 is repeated, and if the response is pending, the process proceeds to step 403.
In step 403, the user unusable information in the user usage history area of the user profile database 56 is searched.
In step 404, it is checked whether there is provision-prohibited information on which a registered flag is set and the number of times of presentation is less than a predetermined value, for example, less than twice. If there is no corresponding provision impossible information, the process proceeds to step 412. If there is even one, the process proceeds to step 405, and voice guidance for the corresponding provision impossible information is processed one by one.

In step 405, it is checked whether or not the corresponding provision impossible information remains. If it remains, go to 406, otherwise go to step 412. Initially, the process proceeds to step 406.
In step 406, it is checked whether the service ID of the information that cannot be provided is written in the buffer as a flag that has been presented by voice guidance. At the beginning of the response pending state for the user, no voice guidance regarding no provision information is made and no flag is set, so the process proceeds to step 407. In the case of provision impossible information already voice-guided, the process returns to step 405 to extract the next provision impossible information.

In step 407, the message content of the “registered message” with the message ID “1001” is extracted from the message base table of the guidance voice database 58, and is subjected to voice synthesis processing as necessary to obtain a voice message. Here, as shown in FIG. 17 and FIG. 18, “○ month △ day” that is blank in the voice message content of the message ID “1001” and “***” part indicating the case are the user profile database. The character information extracted from the information that cannot be provided is inserted by voice synthesis processing to form one sentence of the voice message.
In step 408, voice output of the voice message is started, for example, “You have been inquired on the day of the month, but registration has been completed.

In step 409, it is checked whether the response hold is continued. If the response suspension is continued, the process proceeds to step 410 to check whether the voice output is completed. If the response hold is not continued, the audio output is interrupted and the process returns to Step 402.
In step 410, it is checked whether the audio output has been completed. If audio output continues, steps 409 and 410 are repeated to continue audio output. When the audio output is completed, the process proceeds to step 411, the number of presentations of the provision impossible information in the user usage history area of the user in the user profile database 56 is added and recorded, and the presentation is not possible in the buffer of the CTI / PBX 31 Write the information ID and set the presented flag. Thereafter, the process returns to step 405, and is repeated until there is no corresponding presentation impossible information.

From step 412, the control performs voice guidance for introducing the type of service that is less frequently used by the user, based on the user usage history.
In step 412, it is checked whether a response is pending. If the response is not pending, step 412 is repeated, and if the response is pending, the process proceeds to step 413.
In step 413, the usage frequency (for each type of service) is acquired by accessing the user usage history tabulation table of the user profile database 56.
In step 414, it is checked whether there is an unused service based on the usage frequency. If there is an unused service, the process proceeds to step 415, and if there is no unused service, the process proceeds to step 423. In steps from step 415, the types of unused services are individually processed in accordance with the tabulation table shown in FIG.

In step 415, it is checked whether or not the corresponding unused service not supported by the voice guidance remains in the user usage history tabulation table. If it remains, the process proceeds to step 416, and if it does not remain after searching to the bottom of the tabulation table, the process proceeds to step 423.
In step 416, an item code of an unused service type is acquired in the tabulation table, and a message corresponding to the message condition (service type) in the message base table of the guidance voice database 58 is extracted together with the message ID and priority. . For example, if the user does not use the traffic information providing service, the message ID “2002” is selected, and “Sudden traffic congestion is a problem. This service is providing traffic information. Please contact us before departure. And the message ID “2002” are extracted from the guidance voice database 58.
In step 417, it is checked whether or not this message ID “2002” is written as a presented flag in the buffer of the CTI / PBX 31. If the flag is set, the process returns to step 415. If the flag is not set, the process proceeds to step 418.

In step 418, it is checked whether the priority of the message obtained from the message base table is high. For example, it is determined that one with a priority of 1 is high and the others are not high. If the priority is not high, the process returns to step 415. If the priority is high, the process proceeds to step 419.
In step 419, voice output of the extracted message is started. In step 420, it is checked whether the response hold is continued. If it continues, the process proceeds to step 421, and if it does not continue, the process returns to step 412.
In step 421, it is checked whether or not the audio output has been completed. If not finished, the process returns to step 420 to continue the audio output. If completed, the process proceeds to step 422, and the message ID is written as a flag in the buffer. After step 422, the process returns to step 415.

From step 423, the voice guidance of the recommended search method is performed.
In step 423, it is checked whether the response is pending. If the response is not pending, step 423 is repeated, and if the response is pending, the process proceeds to step 424.
In step 424, message information (message ID, message condition, priority, message content) of “recommended search” is acquired in order from the top of the message base table of the guidance voice database 58.
In step 425, it is checked whether or not the “recommended search” message has been acquired. If it can be acquired, the process proceeds to step 426. If it cannot be acquired, the search is completed and the process proceeds to step 433.

In step 426, the usage frequency ranking (for each search method) is searched by accessing the user usage history tabulation table of the user profile database 56, and the user usage that matches the message condition of the “recommended search” message acquired in step 424. It is checked whether the history is included in a predetermined usage frequency ranking, for example, within the third ranking.
If it is included in the 3rd place, the user is well aware of the “recommended search”, so there is no need to bother the user. It is based on the idea that it is determined that the user does not know how to perform a good search and that voice guidance is provided.
If it is also included in the third place, the process returns to step 424 to acquire the information of the next “recommended search” message. If it is not included in the third place, the process proceeds to step 427.

In step 427, it is checked whether the priority of the message is high. If the priority is not high, the process returns to step 424, and if the priority is high, the process proceeds to step 428.
In step 428, it is checked whether or not this message ID is written in the CTI / PBX 31 buffer as a presented flag. If the flag is set, the process returns to step 424. If the flag is not set, the process proceeds to step 429.
In step 429, voice output of the acquired message is started.
In step 430, it is checked whether the response hold is continued. When it continues, it progresses to step 431, and when it does not continue, it returns to step 423.
In step 431, it is checked whether or not the audio output has been completed. If not finished, the process returns to step 430 and the audio output is continued. If completed, the process proceeds to step 432, and the message ID is written as a flag in the buffer. After step 432, the process returns to step 424.

From step 433, the voice guidance has a low priority, that is, a control for performing voice guidance of “service type” and “recommended search” having a priority number “2” or more.
In step 433, it is checked whether the response is pending. If the response is not pending, step 433 is repeated, and if the response is pending, the process proceeds to step 434.
In step 434, the message base table of the guidance voice database 58 is searched in order from the top, and one piece of message information (message ID, priority, message content) matching the message conditions “service type” and “recommended search” is obtained. Get minutes.
In step 435, it is checked whether or not the “service type” or “recommended search” message has been acquired. If it can be acquired, the process proceeds to step 436, and if it cannot be acquired, the process ends.

In step 436, it is checked whether the priority of the message is low. For example, if the priority is “2” or higher, the priority is low, and if the priority is “1”, the priority is not low. If the priority is low, the process proceeds to step 437, and if not low, the process returns to step 433.
In step 437, it is checked whether or not this message ID is written in the CTI / PBX 31 buffer as a presented flag. If the flag is set, the process returns to step 433, and if the flag is not set, the process proceeds to step 438.

In step 438, voice output of the message acquired in step 434 is started. In step 439, it is checked whether the response hold is continued. If it is continued, the process proceeds to step 440; otherwise, the process returns to step 433.
In step 440, it is checked whether the audio output has been completed. If not finished, the process returns to step 439 to continue the sound output. If completed, the process proceeds to step 441 to write the message ID as a flag in the buffer. After step 441, the process returns to step 433.
If the line between the vehicle-mounted device 1 and the CTI / PBX 31 is disconnected in the flow of steps 401 to 441, this flow ends.

  In the present embodiment, the display 3 and the speakers 8b and 9 constitute a presentation device of the present invention, the mobile phone 4 constitutes an in-vehicle device side communication device, and the CTI / PBX 31 constitutes an information center side communication device. Step 301 of the flowchart constitutes the user usage history storage means of this embodiment, and Steps 403 to 407, Steps 413 to 418, and Steps 424 to 428 constitute guidance information creation means.

As described above, according to this embodiment, the user calls the operation center 30 and waits until the operator 35 can talk with the operator 35, the waiting time while the operator searches for the provided information, and the like. Information that enhances user convenience by using the response hold time, such as registered notification of unavailable information that has not been addressed by the user in the past, introduction of service types, guidance on efficient search methods, etc. Information is automatically guided by the CTI / PBX 31 by voice.
The user listens to the guidance information by voice during the response hold time, and the convenience when using the operator service in the future increases.

Furthermore, the registered notification of the provision impossible information records the number of notifications to the user, and even if the user calls the operator, the CTI / PBX 31 does not repeat the same number of times or more so that the same notification is provided. The registration notification of impossible information is performed, and the user is not bothered.
Since the CTI / PBX 31 preferentially guides the types of services that are less frequently used by the user based on the user usage history, the service type introduction guidance is guided according to the usage form of each user. An introduction guide for the type of service already used is output each time, and the user does not feel bothered.
In addition, when a new service is added, it can be flexibly guided during actual use.

For recommended search methods, the CTI / PBX 31 preferentially guides efficient recommended search methods as “recommended search” based on the user usage history as a recommended search method. The guidance conforms to the usage form of the user, and the guidance of the search method already known by the user is output every time, so that the user does not feel bothered.
In addition, when a new search method is added, it can be flexibly guided during actual use.

  In the present embodiment, after the voice call between the user and the operator 35, if the operator 35 cannot provide the requested information, after the operator service ends, the information that cannot be provided is displayed in step 131 in the user profile database 56. Although registered in the registration waiting database 57, the present invention is not limited to this. It may be performed during a call with the user, or may be performed at a time when there is little incoming call for an operator service request after the end of the call.

In the present embodiment, the cellular phone 4 is first connected to the operation center 30 in the voice mode, receives a voice message to download from the CTI / PBX 31, and once the line is disconnected, this time the cellular phone 4 Is connected to the vehicle information center 50 as a data mode, and target information such as point information is downloaded.
However, when the in-vehicle device 1 side has separate mobile phones for the voice mode and the data mode, when connecting to the information center 20 from the in-vehicle device 1 side, one from the beginning to the operation center 30 in the voice communication mode, The other is connected to the vehicle information center 50 in the data communication mode, and when the operator 35 stores the requested information, the other mobile phone may automatically download the information.
In this case, one mobile phone obtains the requested information in the form of voice information, while the other mobile phone obtains the requested information in the data mode so that both mobile phones provide information in parallel. You can also receive.

  In addition, when the in-vehicle device 1 connects to the in-vehicle information center 50 in the data mode, “186” is added in front of the destination telephone number and the telephone number of the mobile phone 4 is transmitted. Without being limited, the communication control unit 18 automatically transmits the user ID registered in the vehicle-mounted device 1 in advance or the set serial ID after the communication connection, and confirms whether or not the member is registered in steps 135 and 137. May be performed with a user ID or a serial ID.

  In this embodiment, the user usage history tabulation process in step 302 of the flowchart is performed every time the user usage history is added in step 124 or 124 ′, and the tabulation table is updated each time. However, the present invention is limited to this. Instead, the totaling process may be performed collectively for each predetermined period to update the totaling table.

  The method of voice guidance for “recommended search” is determined based on whether or not the search method frequently used by the user includes “recommended search”, but is not limited thereto. For example, in the user usage history or its total table, if there is “recommended search” as an alternative search method for searching for a service with a relatively long response time of the operator, it may be guided.

Further, every time the CTI / PBX 31 sends a voice guidance to the user, a guidance message output history is recorded in the user usage history area of the user profile database 56, and a guidance message with a low guidance frequency is sent as a guidance voice. You may make it select from the database 58 and carry out an audio | voice guidance.
In the message output history, the guidance date and message ID are recorded.

Furthermore, as a modification of the present embodiment, an example in which guidance is performed using character information instead of voice information will be described below.
In the embodiment, the guidance for improving the convenience of the operator service to the user is made by voice, but in this modification, guidance is made by character information.
The information center 20 of this modification is provided with a guidance database storing a message base table of character information having the same contents in place of the voice information message base table stored in the guidance voice database 58.
In this modification, when the operator call switch 12 of the in-vehicle device 1 is operated, the CPU 13 displays the operator service usage guide information stored in the nonvolatile memory of the memory 22 on the display 3. For example, the page of the display content can be updated by moving the cursor of the operation switch 11.

The operator service usage guide information is stored in a non-volatile memory so that, when initially shipped, standard operator service inquiry and search methods that do not reflect the user usage history are displayed as character information.
When the user starts using the operator service, new operator service usage guide information is transmitted from the vehicle information center 50 to the in-vehicle device 1, and when it is received by the in-vehicle device 1, it is automatically updated and stored in the nonvolatile memory.

New operator service usage guide information transmitted from the information center 20 is generated as follows and transmitted to the in-vehicle device 1.
In this modification, steps 113, 119, 123, and 128 are deleted in the flowcharts of FIGS. 4 to 10 of the embodiment, and “Create new operator service usage guide information, The step “send” is inserted.
In the information center 20, each time the user usage history tabulation table is updated based on the user usage history in the user profile database 56, the type of service that is less frequently used by the user is selected by the same selection method as in the embodiment. The guide character information that improves the convenience of the user, such as the guide of the user and the search method that is more efficient than the search used by the user, is extracted from the message base table of the character information of the guide database, New operator service usage guide information reflecting the user usage mode is created and stored in the user usage history area of the user profile database 56.

Each time the user downloads the data of the provided information to the in-vehicle device 1 based on the operator service, the vehicle information center 50 transmits new operator service usage guide information following the provided information data.
On the vehicle-mounted device 1 side, the received new operator service usage guide information is updated and stored in the nonvolatile memory of the memory 22 while the provided information data is being displayed on the display 3. When the user operates the operator call switch 12 next time, the stored new operator service usage guidance information is displayed on the display 3, and the operator service guidance screen reflecting the user usage history is displayed.

As described above, in this modification, when the user operates the operator call switch 12 in order to receive the operator service, the convenience of using the service reflecting the user usage history on the automatically displayed screen. Display guidance to enhance.
The screen shows the waiting time until the user starts talking with the operator 35 of the operation center 30, and an introduction of an efficient search method is displayed for each type of service. , You can make an efficient inquiry of "recommended search".

It is a block block diagram of the vehicle equipment of an embodiment of the invention. It is a block block diagram of the information center of embodiment of this invention. It is a figure which shows the method of the member registration in which a user receives the service of the vehicle information provision system. It is a figure which shows the flow of the information provision service by the operator service between a vehicle equipment and an information center. It is a figure which shows the flow of the information provision service by the operator service between a vehicle equipment and an information center. It is a figure which shows the flow of the information provision service by the operator service between a vehicle equipment and an information center. It is a figure which shows the flow of the information provision service by the operator service between a vehicle equipment and an information center. It is a figure which shows the flow of the information provision service by the operator service between a vehicle equipment and an information center. It is a figure which shows the flow of the information provision service by the operator service between a vehicle equipment and an information center. It is a figure which shows the flow of the information provision service by the operator service between a vehicle equipment and an information center. It is a figure which shows the flow of a process of provision impossible information. It is a figure which shows the format of the registration screen of provision impossible information, and the provision impossible information registered. It is a figure which shows the list display screen of provision impossible information. It is a flowchart explaining the flow of user use log | history creation / storage and a total process. It is a figure explaining user utilization history information. It is a figure explaining the tabulation table of a user usage history. It is a figure explaining a message base table. It is a figure explaining a message base table. It is a flowchart which shows the flow of control in which CTI / PBX carries out voice guidance to the vehicle equipment. It is a flowchart which shows the flow of control in which CTI / PBX carries out voice guidance to the vehicle equipment. It is a flowchart which shows the flow of control in which CTI / PBX carries out voice guidance to the vehicle equipment. It is a flowchart which shows the flow of control in which CTI / PBX carries out voice guidance to the vehicle equipment.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 In-vehicle apparatus 2 Navigation unit 3 Display 4 Mobile phone 5 Communication adapter 8a Microphone 8b, 9 Speaker 10 GPS antenna 11 Operation switch 12 Operator call switch 13 CPU
DESCRIPTION OF SYMBOLS 14 Map information part 15 Position calculating part 16a Vehicle speed sensor 16b Gyro sensor 17 Input processing part 18 Communication control part 19 Display control part 20 Information center 21 Voice control part 22 Memory 23 Bus 30 Operation center 31, 52 CTI / PBX
32 Mouse 33 Telephone 34 Search terminal 35, 61, 71 Operator 36 Headset 37 LAN
38 Display 39 Keyboard 40 Information database group 41 Registration point database 42 Traffic information database 43 Weather forecast database 44 Map database 45 Other various information databases 50 Vehicle information center 53 Communication device 54 Information processing terminal 55 General line network 56 User profile database 57 Registration Waiting database 58 Guidance voice database 59 Wireless base station 60 Customer center 62 Customer registration terminal 63 Internet 64 Provider 65 User PC
66 Customer management server 70 Data registration center 72 Data registration terminal 76 Registration data management server 91 Registration button 92 Search button 100 Application form 102 Personal computer

Claims (11)

In the vehicle information provision system that provides information from the information center to the in-vehicle device,
The in-vehicle device is
An in-vehicle device side communication device for transmitting and receiving information to and from the information center;
A microphone and a speaker for transmitting and receiving information inquiring of information to the information center;
A presentation device for presenting information received from the information center;
The information center
An information center side communication device that transmits and receives information to and from the in-vehicle device;
A microphone and a speaker for receiving and receiving an inquiry from the in-vehicle device side;
User usage history storage means for storing user usage history information which is history information of inquiries from the in-vehicle device side;
Guidance information creating means for creating guidance information based on the user usage history information,
The guidance information creating means creates the guidance information based on user usage history information corresponding to the in-vehicle device when there is an inquiry from the in-vehicle device side,
A vehicle information providing system, characterized in that the guidance information is provided to the in-vehicle device. The user usage history information stored in the user usage history storage means includes at least the type of information providing service,
The vehicle information providing system according to claim 1, wherein the guide information creating means creates guide information based on a use frequency for each type of information providing service of the user usage history information. The vehicle information providing system according to claim 2, wherein the type of the information providing service includes at least one of destination setting, traffic information, weather information, and facility information. The user usage history information stored in the user usage history storage means includes a search method in addition to the type of information providing service,
The said guidance information preparation means produces guidance information as a breakdown for every kind of information provision service of the said user usage log | history information further based on the usage frequency for every said search method, The Claim 2 or 3 characterized by the above-mentioned. The vehicle information providing system described. The guidance information is stored in advance in the information center in the form of a table for each type of the information providing service and for each search method individually.
5. The vehicle information providing system according to claim 4, wherein the guide information creating means creates guide information based on the information selected from the table. The guidance information is voice information, and the information center side communication device provides the guidance information to the in-vehicle device during a time when no conversation is performed between the in-vehicle device and the information center. The vehicle information providing system according to any one of claims 1 to 5, characterized in that: 7. The vehicle according to claim 6, wherein a priority order to be provided is added to the guide information in the table, and the guide information creating means preferentially selects the guide information having the higher priority order. Information provision system. An information center in a vehicle information providing system that provides information from an information center to an in-vehicle device,
An information center side communication device that transmits and receives information to and from the in-vehicle device;
A microphone and a speaker for receiving and receiving an inquiry from the in-vehicle device side;
User usage history storage means for storing user usage history information which is history information of inquiries from the in-vehicle device,
Guidance information creating means for creating guidance information based on the user usage history information,
The guidance information creating means creates the guidance information based on user usage history information corresponding to the in-vehicle device when there is an inquiry from the in-vehicle device side,
An information center in an information providing system for vehicles, wherein the guidance information is provided to the in-vehicle device. An in-vehicle device in a vehicle information providing system that provides information from an information center to an in-vehicle device,
An in-vehicle device side communication device for transmitting and receiving information to and from the information center;
A microphone and a speaker for transmitting and receiving information inquiring of information to the information center;
A presentation device for presenting information received from the information center;
An in-vehicle device in an information providing system for a vehicle, which is provided with guidance information created based on user usage history information inquired to the information center and can be presented to a user. The guidance information is text information,
When the information center provides the information, the information center adds and transmits the guidance information,
The in-vehicle device is
A memory for storing and storing the guidance information; and an operator call switch for communicating with the information center,
When receiving the information provision, the guidance information is received and stored in the memory;
The vehicle according to any one of claims 1 to 5, wherein when the operator call switch is operated next time for calling the information center, the guide information stored in the memory is presented to a user. Information provision system. A method for creating guidance information in a vehicle information providing system that provides information from an information center to an in-vehicle device,
The information center
Inquiry of information from the in-vehicle device side, create user usage history information of the inquiry,
Create guidance information based on the user usage history information,
A method for creating guide information in a vehicle information providing system, characterized in that the guide information can be provided to the in-vehicle device.

Images