JP2006340385A - プリペイド無線サービスを管理するシステムおよび方法 - Google Patents
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- G06Q20/34—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using cards, e.g. integrated circuit [IC] cards or magnetic cards
- G06Q20/343—Cards including a counter
- G06Q20/3433—Cards including a counter the counter having monetary units
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- G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
- G07F7/02—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by keys or other credit registering devices
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- H04M2215/48—Sending information over a non-traffic network channel or another connection than the one actually used, e.g. signalling, D-channel, data and voice
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Abstract
【解決手段】プリペイド無線通信デバイスを含む残高リフレッシュ操作では、SMSメッセージを電波を通じてデバイスに送信する。デバイスは、料金表を用いて、利用可能残高に対する呼び出しの影響を追跡する。サービスプロバイダは、SMSメッセージを用いて料金表を任意に更新することができる。本発明の実施形態によれば、無線デバイスは、残高ならびに料金表もしくは料金率表を格納するメモリを含む。残高の設定は、デバイスをアクティブ化する際に行うことができる。
【選択図】図1
Description
本発明は、プリペイド無線サービスを管理するシステムおよび方法に関する。
従来の無線システムにおいて、加入者は、無線電話機(すなわる、ハンドセット)および無線サービスをサービスプロバイダから購入する。加入者は、サービスプロバイダと連絡して無線サービスへのアクセスに対する加入料金を月ごとに支払い、また、呼び出し時間(air time)に対しても支払いをする。加入者が期日までの支払いを怠ると、サービスプロバイダはサービスを中断し得る。次いで、サービスプロバイダは、未払い料金を集金しなければならなくなる。
本発明は、プリペイド無線通信サービスの設定を容易にする技術を提供する。本発明の実施形態によれば、無線デバイスは、残高ならびに料金表もしくは料金率表を格納するメモリを含む。残高の設定は、デバイスをアクティブ化する際に行うことができる。このデバイスは、利用可能残高をモニタリングし、デバイスが使用されると残高を再計算する。再計算の際、料金表または料金率表に格納されている情報が使用される。加入者は、利用可能残高をリフレッシュする必要がある場合、サービスプロバイダに連絡して、クレジットカードもしくはデビットカードのアカウント情報および/またはプリペイド通話カード情報をIVRシステムまたは呼び出しセンタ環境内のエージェントに提供する。次いで、そのサービスプロバイダは、SMSメッセージを生成して、デバイスのメモリの残高内容を電波を介して(over the air)変更する。さらに、サービスプロバイダは、複数の別の料金率表もしくは料金表の提供および/またはこのような表の経時的な修正を行うことができる。サービスプロバイダは、SMSメッセージを用いて、デバイスのメモリを更新して別の料金率表または料金表をメモリに入れることができる。
システム1の一般的な概要
本発明による無線プリペイドサービスを管理するシステムにおいて、ネットワークプロバイダは、無線通信ネットワーク(例えば、移動通信用グローバルシステム(GSM)ネットワークを配信する。本発明は、GSMだけでなく、他の無線通信ネットワークにも適用可能である。一方、サービスプロバイダは、そのようなサービスの加入者への顧客サービス機能の配信を含むプリペイドサービスを提供する。
図2は、システム1の無線デバイス10のより詳細な図である。デバイス10は、例えば、無線電話、無線ポケットベル、または無線モデムを有する装置であり得る。デバイス10は、メモリデバイス11、プロセッサ12、受信器/送信器13、入力デバイス14および出力デバイス15をを含む。入力デバイス14は、例えば、キーボード、音声認識デバイスなどであり得る。出力デバイス15は、例えば、LCD画面、ディスプレイ、モニタ、音声デバイスなどであり得る。メモリデバイス11は、例えば、ソフトウェアアプリケーション、加入者のプロフィール、通話料金表、一意に定まる認証番号(本発明のこの実施形態では無線電話加入者のMSISDN)、および利用可能な残高を格納し得る。メモリデバイス11は、予めプログラムされた番号も格納し、この番号は、加入者がシステム1に接続してアクティブ化を行い、および/または残高を補充することを可能にする。
図1に示すCSS50は、加入者データベース230とスクラッチカード(すなわち、プリペイド通話カード)データベース240とを含む。加入者データベース230は、加入者、IVR30および/または呼び出しセンタ165が行うアクティビティ(例えば、アクティブ化、残高リフレッシュ、およびデバイス10のアクティビティ)の全てを継続的に追跡する。加入者データベース230はまた、デバイス10のメモリデバイス11に格納されている情報の自動ミラーリングも行う。加入者データベース230は、加入者との見解の不一致を解決し、潜在的な詐欺的行為を検出するために用いられる。
CorporationのMicrosoft Windows(登録商標) NT(登録商標) Version 4のもとで、CSS50上でCSSアプリケーションソフトウェアを動作させる。
本発明の1つの実施形態によるシステム1は、「ワークキュー」のソフトウェアモデルを利用する。図4は、このソフトウェアモデルの例示的実施形態を示す。1つのプロセスは、複数の独立かつ別個のサブプロセスを含み、各サブプロセスは、単一のタスクにより管理され得る。例えば、入力キュー400は、サブプロセス410を実行するのに必要なタスク1についての情報を提供する。サブプロセス410は、プロセスの定義に従って情報を処理し、処理結果を出力キュー420に配置する。次いで、サブプロセス410の出力キュー420は、サブプロセス430の入力キュー420となる。入力キュー420は、タスク2についての情報をサブプロセス430に提供し、その結果が出力キュー440に配置される。キュー440は、サブプロセス430の出力キューとして働き、サブプロセス450の入力キューとしても働く。何らかの理由でいくつかのタスクが中断した場合、入力キュープロセスは増大し、出力キューは次第に減少して空のキューとなり、生成ラインの先にある他のサブプロセスは継続して動作する。入力キューがタスクの処理能力よりも速い速度で増加する場合、同じタスクを追加して開始することができる。
図5は、無線デバイス10をアクティブ化するプロセスを示すフローチャートである。加入者が予めプログラムされた番号をダイヤルすると、その呼び出しはルーティングされ、IVR30により応答される(工程500)。あるいは、加入者は、以下に詳述する呼び出しセンタ165を呼び出すことによりデバイス10をアクティブ化することもできる。IVR30は、デバイス10をアクティブ化する際、デバイス10のMSISDNを用いる。
図6は、残高リフレッシュプロセス(すなわち、利用可能な残高を増加させるプロセス)を示すフローチャートである。加入者は、無線デバイス10、電話150、またはインターネットなどのネットワークを介して予めプログラムされた番号を発呼することにより、IVR30にアクセスする。本システムは、デバイス10の利用可能残高が発呼に必要な要求された残高に足りなくなり得るときでも、加入者が予めプログラムされた番号を発呼することを可能にする。
クレジット/デビットカードのインプリメンテーションにの具体例について以下に述べる。クレジット/デビットカードトランザクションの認証が遅れる可能性があるため、このプロセスは、IVR30と加入者との間の対話が終了した(工程670)後に実行することができる。加入者は、通話を終了する前に、利用可能残高がもうすぐ更新されるのでデバイス10の電源を切らないようにとの旨を通知される。デバイス10の電源がオフにされた場合、利用可能残高は、加入者がデバイス10が電源をオンにするとすぐに更新される。
サービスプロバイダは、スクラッチカードの生成、印刷、および小売業者への流通を行う。スクラッチカードは、パッケージ化される。小売業者は、スクラッチカードを加入者に販売する。スクラッチカードは、流通網にある間は、アクティブ化されないとシステム1上で使用することはできない。スクラッチカードをアクティブ化するには、小売業者はサービスプロバイダと連絡をとらなければならない。サービスプロバイダは、必要な情報(例えば、小売業者の識別番号、小売業者のセキュリティコード、およびパッケージの識別番号)を提供した後、スクラッチカードをアクティブ化する。
デバイス10に、呼び出し禁止設定をかけるか、または完全に呼び出しを中断することが可能である。これらの操作は、IVR30により自動的に行うか、またはエージェントにより手動で行うことができる。エージェントは、IVR30サポート機能にアクセスして、IVR30内のバックグラウンドタスクを起動してCSS50に特定のMSISDNに入来する呼び出しを禁止設定するようリクエストすることができる。CSS50は、NBAS190とインターフェースし、呼び出し禁止設定コマンドを発行し、これにより、入来するSMSメッセージならびにデバイス10による電話通信被呼および電話通信発呼を中断することができる。
本発明によるシステム1は、上述したIVR30を用いて自動的に機能するか、またはサービスプロバイダのエージェントの助けを得て手動で機能することができる。エージェントは、呼び出しセンタ165内に配置され、電話通信インターフェース160および/またはワークステーションインターフェース170を有する。エージェントは、類似のプロセスを行うことにより、IVR30を補充する。例えば、エージェントはデバイス10をアクティブ化し、クレジット/デビットカードおよび/またはスクラッチカードを用いて利用可能残高を増やし、加入者からの一般的な問合せに応答する。
Claims (1)
- プリペイド無線通信サービスを管理する方法であって、
無線デバイス識別番号と通信料金データと利用可能クレジット残高とソフトウェアアプリケーションとをメモリデバイスを含む無線デバイスに格納するステップと、
ネットワークされた複数のサーバにおいて、該無線デバイス識別番号を含む加入者データベースを提供するステップと、
該利用可能クレジット残高の増加を要求するために通話するステップと、
該無線デバイスから該無線デバイス識別番号を示すデータを受信するステップと、
該無線デバイス識別番号の有効性のマッチングを行なうステップと、
クレジット/デビットカードおよび/またはスクラッチカードを用いて該利用可能クレジット残高を増加させるステップと、
該利用可能クレジット残高を改変するために、第1のメッセージングサービスメッセージ、好ましくはSMSメッセージを生成し、該第1のメッセージを暗号化するステップと、
該第1のメッセージングサービスメッセージを該無線デバイスに送信するステップと、
該無線デバイスにおいて該第1のメッセージングサービスメッセージを復号化するステップと、
該復号化された第1のメッセージングサービスメッセージを用いて該無線デバイスにおいて該利用可能クレジット残高を増加させるステップと、
確認応答として、第2のメッセージングサービスメッセージ、好ましくはSMS−MOを該無線デバイスによって返信するステップと、
該無線デバイスにおいて、該無線デバイスによって受信または開始された各通話のコストを該通信料金データを用いて計算するステップと、
該無線デバイスによって受信または開始された各通話のコストを該利用可能クレジット残高から差し引くステップと
を包含する、方法。
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US9300098P | 1998-07-16 | 1998-07-16 |
Related Parent Applications (1)
| Application Number | Title | Priority Date | Filing Date |
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| JP2000560713A Division JP2002521872A (ja) | 1998-07-16 | 1999-07-16 | プリペイド無線サービスを管理するシステムおよび方法 |
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| Publication Number | Publication Date |
|---|---|
| JP2006340385A true JP2006340385A (ja) | 2006-12-14 |
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| Application Number | Title | Priority Date | Filing Date |
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| JP2000560713A Pending JP2002521872A (ja) | 1998-07-16 | 1999-07-16 | プリペイド無線サービスを管理するシステムおよび方法 |
| JP2006194606A Pending JP2006340385A (ja) | 1998-07-16 | 2006-07-14 | プリペイド無線サービスを管理するシステムおよび方法 |
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| JP2000560713A Pending JP2002521872A (ja) | 1998-07-16 | 1999-07-16 | プリペイド無線サービスを管理するシステムおよび方法 |
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| Country | Link |
|---|---|
| US (3) | US6480710B1 (ja) |
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1999
- 1999-07-16 MX MXPA01000541A patent/MXPA01000541A/es active IP Right Grant
- 1999-07-16 DK DK99936766T patent/DK1097566T3/da active
- 1999-07-16 AT AT99936766T patent/ATE365419T1/de not_active IP Right Cessation
- 1999-07-16 EP EP99936766A patent/EP1097566B1/en not_active Expired - Lifetime
- 1999-07-16 JP JP2000560713A patent/JP2002521872A/ja active Pending
- 1999-07-16 PT PT99936766T patent/PT1097566E/pt unknown
- 1999-07-16 CA CA002336737A patent/CA2336737C/en not_active Expired - Lifetime
- 1999-07-16 WO PCT/GB1999/002305 patent/WO2000004701A1/en not_active Ceased
- 1999-07-16 ES ES99936766T patent/ES2289816T3/es not_active Expired - Lifetime
- 1999-07-16 AU AU51749/99A patent/AU764213B2/en not_active Ceased
- 1999-07-16 US US09/354,904 patent/US6480710B1/en not_active Expired - Lifetime
- 1999-07-16 KR KR1020017000690A patent/KR100573532B1/ko not_active Expired - Fee Related
- 1999-07-16 HK HK02102906.7A patent/HK1041141A1/zh unknown
- 1999-07-16 CN CNA2004100076191A patent/CN1592346A/zh active Pending
- 1999-07-16 CN CN99810259A patent/CN1318250A/zh active Pending
- 1999-07-16 DE DE69936346T patent/DE69936346T2/de not_active Expired - Lifetime
- 1999-07-16 BR BR9912095-0A patent/BR9912095A/pt not_active Application Discontinuation
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- 2006-07-14 JP JP2006194606A patent/JP2006340385A/ja active Pending
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2009105475A (ja) * | 2007-10-19 | 2009-05-14 | Softbank Mobile Corp | プリペイド携帯電話システム及びプリペイド携帯電話システムの制御方法 |
| JP2013502891A (ja) * | 2009-08-24 | 2013-01-24 | インテル・コーポレーション | システム制御シグナリングにおけるショートユーザメッセージ |
Also Published As
| Publication number | Publication date |
|---|---|
| EP1097566B1 (en) | 2007-06-20 |
| KR20010070973A (ko) | 2001-07-28 |
| CN1318250A (zh) | 2001-10-17 |
| AU5174999A (en) | 2000-02-07 |
| WO2000004701A1 (en) | 2000-01-27 |
| US6480710B1 (en) | 2002-11-12 |
| MXPA01000541A (es) | 2002-06-04 |
| DE69936346D1 (de) | 2007-08-02 |
| PT1097566E (pt) | 2007-10-01 |
| ATE365419T1 (de) | 2007-07-15 |
| US7406305B2 (en) | 2008-07-29 |
| DE69936346T2 (de) | 2008-03-20 |
| CA2336737A1 (en) | 2000-01-27 |
| US20040009760A1 (en) | 2004-01-15 |
| HK1041141A1 (zh) | 2002-06-28 |
| KR100573532B1 (ko) | 2006-04-26 |
| US20030008634A1 (en) | 2003-01-09 |
| DK1097566T3 (da) | 2007-10-15 |
| JP2002521872A (ja) | 2002-07-16 |
| ES2289816T3 (es) | 2008-02-01 |
| AU764213B2 (en) | 2003-08-14 |
| BR9912095A (pt) | 2001-10-16 |
| EP1097566A1 (en) | 2001-05-09 |
| US6625439B2 (en) | 2003-09-23 |
| CN1592346A (zh) | 2005-03-09 |
| CA2336737C (en) | 2007-09-25 |
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