JP2005285081A - Remote sales floor management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an information system for efficiently executing sales floor management and article supplement by a fresh food/cooked food shop running multiple in-store tenants by borrowing display spaces from a department store or shopping center adopting an aggregate register system; and to perform delivery, supplement and display while manufacturing foods without arranging the sales staff on selling sites, without incurring the omission of articles and further without incurring the excessive stock. <P>SOLUTION: Article supplement is appropriately performed by continuously managing a display case from a remote site utilizing a network camera, a portable bar code scanner, a PDA, and the like. Data of the network camera are shared among purchasing, manufacturing and delivery sections, multi-store development and unified store operation are realized, and total cost of a supply chain are reduced. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention borrows display space from department stores, shopping centers, supermarkets, etc. that use a collective cash register system, and manages products and goods when selling goods such as fresh food and side dishes that have a high product turnover rate as in-shop tenants. It belongs to the technical field of systems related to replenishment.

  Manufacture without producing a shortage and without overstocking, without placing specialized salespersons in tenant spaces that are in-shops borrowed from multiple department stores, shopping centers, supermarkets, etc. that use a collective cash register system, The present invention relates to a method of delivering and performing replenishment display.

  The present invention realizes continuous management of a display case from a remote location by using a network camera, a portable barcode scanner, a mobile phone or a PHS, a personal computer, a PDA, etc., and appropriately replenishing products.

  A network of in-shop tenant spaces that own multiple tenant spaces will share the network camera data placed at each sales floor in the purchasing, manufacturing, and distribution departments to realize unified store operations and reduce the total cost of the supply chain.

Patent Publication 5-81552 Patent Publication 2000-48262 Patent Publication 2002-366621

  Due to the sophistication of consumer life, there is an increasing demand for department stores, shopping centers, supermarkets, etc. to attract specialty stores and meet the diverse demands of consumers as in-shop tenants. For this reason, there are an increasing number of specialty stores that open as tenants of in-shops and develop multiple stores in stores such as multiple department stores, shopping centers, and supermarkets.

  In department stores, shopping centers, supermarkets, etc., foods with high customer attraction, especially fresh foods and prepared foods, require quick product damage, high product turnover, advanced processing technology, and trends in consumption such as weather and social conditions. There is a growing tendency to attract specialty stores that can respond to customer demands as tenants, as they change greatly due to various factors such as typical events.

  On the other hand, the specialty store that enters the store must secure human resources with the four specialized skills of customer service, processing, display, and ordering for each tenant of each in-shop that has opened a store. Since it takes time to develop human resources who can communicate the quantity to the headquarters, it is a restriction condition when accepting a store opening request.

  In general, the ordering quantity for prepared foods and perishables is determined by the person responsible for ordering by checking the sales performance data such as POS (Pint of sales) and inventory quantity based on the contents of the sales promotion plan and the weather forecast. It has been broken.

  On the other hand, it is normal that the product code of the specialty store that opens as an in-shop tenant and the product code system of the store requesting the store do not match, and the specialty store is the collective POS cash register server on the store side. However, it is virtually impossible to collect the data expected by the specialty store in a timely and appropriate manner.

  The unification of the ordering system is an important element in order to proceed with the multi-store development by the store operations unified by the specialty store, but as a result of 0009, the personal ability of the sales staff placed in each in-shop tenant As a result, there is a variation in the business performance of each in-shop tenant.

  Although a case where a patent application for a system relating to merchandise management and merchandise replenishment using a network camera cannot be found, there is a patent publication 5-81552 as a merchandise monitoring system utilizing a surveillance camera or the like. In this case, the surveillance camera is only used as a means for calculating the exposed ground area, and its purpose is to replenish the store with products that have been stocked in the backyard in advance, from ordering to manufacturing and delivery. Lead time is not considered.

  Patent publication 2000-48262 using a CCD camera is disclosed as a merchandise management system for supermarkets and convenience stores. In this case, data is displayed on the liquid crystal display on the shelf, and the weight of the displayed product is sensed to track the movement of the product. The role of the CCD camera is to monitor the status of product loss and dead stock. It is in.

  Patent publication 2002-366621 has been published regarding a system for managing a plurality of stores in a supermarket or the like with images of surveillance cameras. This purpose is management guidance of FC member stores. Whereas the present invention intends to provide management guidance information to the FC headquarters using information, the present invention constructs a supply chain that can share and track sales floor data in all processes of ordering, production, and delivery. And not only the system but also the basic purpose is different.

  The present invention does not make a tenant of an in-shop tenant a salesperson resident, suppresses opportunity loss due to out-of-stock, and produces, distributes, and replenishes without causing excessive inventory. Reduce inventory and increase sales floor efficiency.

  The present invention borrows display space from department stores, shopping centers, supermarkets, etc. As a tenant of an in-shop, it is a unified store management and replenishment to the specialty store that sells products with a high turnover rate such as fresh food and side dishes as a tenant Provide an operation system to improve operational efficiency.

  The specialty store selects a product planning manager, and the product planning manager directly manages the tenant space of multiple in-shops and shares the same information in real time with the manufacturing department and the delivery department. Unify operations in store development.

  The present invention combines a network camera, a portable barcode scanner, a mobile phone or PHS, a monitor screen, a personal computer, and shares information in real time with the processing factory of the product, the delivery vehicle, and the product planning manager. Product ordering, manufacturing, delivery, and display can be performed without a tenant salesperson.

  The number of items of merchandise in one display shelf for carrying out the present invention is preferably 120 or less, preferably 60, and it is desirable to monitor one display shelf for each network camera.

Embodiment of the Invention

  The present invention realizes a merchandising system according to the following steps in which monitoring data obtained by a network camera for products arranged on display shelves is shared and linked by a processing factory, a delivery person, and a product planning manager.

  The processing factory secures necessary product processing raw materials and starts manufacturing without waiting for the manufacturing instructions from the product planning manager based on the monitoring data from the network camera.

  Based on the production quantity instructions from the product planning manager, the processing factory confirms the production quantity, finishes production, sorts the products for each in-shop tenant, loads them into the delivery car, and the delivery person starts delivery Step to do.

  The person in charge of delivery continues monitoring the display shelves with the network camera during product delivery, and adjusts the final delivery quantity with the product planning manager after the in-shop tenant arrives.

  Based on the final delivery quantity, the delivery person replenishes the display, and the product planner who monitors the display shelves instructs the delivery person to make corrections using a mobile phone or PHS if there is a problem with the display method. Step to do.

  A step of scanning a barcode attached to the product in advance with a portable barcode scanner for disposal loss such as product contamination or expiration date, and determining the quantity of the loss loss product, and transmitting the data to the product planner using a mobile phone or PHS.

  Recording monitoring data from a network camera, and confirming the sales trend by compressing the daily movement of the product for several minutes after closing.

  A step in which the processing factory returns to the step shown in 0017 and starts manufacturing by securing necessary product processing raw materials based on monitoring by a network camera without waiting for a manufacturing instruction from the product planning manager. This completes the merchandising cycle.

  As a tenant of the in-shop in the shopping center from store 1 to store 4, each store has four fresh fish and prepared food display shelves, for a total of 16 units. The products lined up on the display shelf are photographed by the Panasonic KX-HCM 180, which is a network camera 1 attached to the ceiling on each display shelf. The network camera 1 can transmit and share data to the manufacturing manager 6, the delivery manager 12, and the product planning manager 9 of the processing factory via the Internet 3 using the ADSL or ISDN line through the router 2 of NTT. Using the high resolution of the network camera 1, the zoom function can check the product name on the product label as well as the expiration date printing. In the present invention, the manufacturing manager 6, the delivery manager 12, and the merchandise plan manager 9 of the processing factory can be appropriately communicated by a fixed telephone, a mobile phone, or a PHS.

  Since a maximum of four Panasonic KX-HCMs 180 that are network cameras 1 can be connected to the router 2 of NTT, in this embodiment, four display stands are installed in one store.

  In the processing factory, a manufacturing manager 6 connects the ADSL line to the personal computer 5 in the factory through the router 4 of NTT. The product planning manager 9 is connected to the personal computer 8 through the router 7 of NTT. The delivery person 12 can check the product trend while moving the PHS card (docomo @ FreeD, DDI POCKET AiRH) 10 connected to the PDA 11. Images of the network camera 1 sent from the store 1, the store 2, the store 3, and the store 4 can be freely selected and viewed through the Internet.

  Monitoring data from the network camera 1 is stored in the personal computers 5 and 8 and the PDA 11 once every 3 minutes. For example, if the display shelf of a store opened at 10:00 and closed at 20:00, the daily movement of the product will be approximately 90 It is set so that it can be reproduced in seconds and the sales trend of the product can be confirmed.

  In the processing factory of the embodiment, the person in charge of production 6 estimates the quantity of products to be produced in all stores based on the data accumulated by 0030 by 6:00 am, secures raw materials, and starts production.

  Product planning manager 9 at 7am, referring to network camera images stored in personal computer 8, data on disposal loss and discount loss, weather forecasting, and sales promotion plan for each store at 7am. Formal manufacturing instructions.

  The processing factory determines the product manufacturing quantity in accordance with the manufacturing instructions of the merchandise company manager 9, sorts the products for each in-shop tenant, and loads them into the delivery vehicle.

  From 9 am, the delivery person 12 starts delivery. The delivery person 12 connected the PHS card (docomo @ FreeD, DDI POCKET AiRH) 10 to the PDA 11 and continued monitoring by the network camera. At 9:30 am, after arriving at the in-shop tenant at the store 1, product planning Make a final meeting with the administrator 9 using a mobile phone, etc., adjust the delivery quantity, put a discount sticker at the same time, load the goods to be moved to other stores into the delivery car, and at the same time transfer the data to the product planning manager 9 Transmit using PHS. The same operation is sequentially performed for the store 2 and the store 3, and the delivery operation of the store 4 at 11:00 am is completed and the process returns to the processing place.

  After the delivery person 12 departs for delivery to each store, the processing factory cleans the factory and waits for a manufacturing instruction from the product planning manager 9 to obtain the necessary product processing raw materials based on the monitoring data from the network camera. Secure and start preparation for manufacturing products to be delivered as the second flight in the afternoon from 11:00 am.

  The product planning manager 9 confirms the monitoring data from the network camera, creates a product manufacturing instruction for the second flight at 1 pm, and instructs the manufacturing manager 6.

  The processing factory adjusts the product manufacturing quantity according to the manufacturing instructions of the product planning manager 9, sorts the products for each tenant of each in-shop, and loads them into the delivery vehicle. The delivery person 12 departs at 2 pm and completes delivery at all stores by 4:30 pm. This completes the day's merchandising cycle.

  According to the present embodiment, a delivery system of two flights a day, which has been difficult until now, is established in the display case of in-shop tenants that are deployed in multiple stores that do not have store staff, and the situation of the sales floor until just before the display Product loss and sales opportunity loss can be reduced.

The invention's effect

  The present invention manufactures and distributes without causing a shortage without placing a salesperson in each in-shop tenant space borrowed from a plurality of stores, such as department stores, shopping centers, and supermarkets, and without causing excessive inventory. , Can perform replenishment display.

  The network camera data can be shared by the purchasing, manufacturing, and distribution departments, reducing the total cost of the supply chain.

  Additional delivery becomes possible or the accuracy of additional delivery is increased, and sales opportunity loss and disposal loss can be suppressed.

  Operation that unifies multiple stores as a specialized store can be realized without being restricted by POS data management systems such as department stores, shopping centers, and supermarkets.

  Since there is no need for a salesperson at the in-shop tenant sales floor, it is possible to restrict business expansion related to securing human resource development and reduce labor costs, thereby saving fixed costs.

  According to the present invention, since it is not necessary to place a sales person on the sales floor, it is not necessary to secure an employee flow line, and it is possible to secure a wider display space.

  In-shop tenants in the store, where the store staff is required, can be freed from the responsibility for ordering and can concentrate on customer service. Sales efficiency is also expected to increase.

  In addition, even if a POS cash register is arranged for each in-shop, if the specialty store opens tenants in multiple stores, it is possible to know the momentum of product sales for each single item that is difficult to understand with POS data. By using the present invention together with POS data utilization, it is possible to accurately grasp the sales opportunity.

  For example, when a product claim occurs according to the present invention, the state of the product in the sales floor can be monitored while the person in charge of the product is in the processing factory using the network camera, so that a quick and appropriate response can be achieved. In addition, since the person in charge of manufacturing can directly explain questions and questions when customers purchase products through the customer's mobile phone and network camera, customer service that exceeds the distance between the sales floor and the processing plant becomes possible.

  Using the present invention and using a mobile data communication card or a PHS compatible router to install in the driver's seat or loading platform, it will be possible to monitor the state of the driver and the status of the baggage, resulting in delivery errors and accidents during delivery. And so on.

  The introduction cost and system maintenance cost of the present invention are lower than the labor cost, and it becomes possible to manage a plurality of sales floors even for a small and medium-sized company having no room for dispatching store staff to a major supermarket or department store.

  The present invention is not limited to fresh products and side dishes, but can also be used for product management in fields where the product turnover rate is high, such as Japanese confectionery, Western confectionery, and fresh flowers, and the freshness deterioration is fast.

  Or, it is effective in commercial facilities where farmers are not stationed specially because they are effective in managing products and ensuring security in unmanned direct sales offices facing the road, or are difficult to manage with product codes Operation becomes possible.

  By utilizing the present invention, chain store buyers and sales floor ordering managers at each store can monitor the sales floor situation, confirm certain orders, and create more detailed sales plans. It can also be applied to improve dicing.

  The present invention is also effective in enhancing a local special product corner such as a convenience store and a local industry introduction corner.

System network diagram showing an embodiment of the present invention

Explanation of symbols

1 Network Camera 2 Router 3 Internet 4 Processing Factory Router 5 Processing Factory Personal Computer 6 Processing Factory Manufacturing Manager 7 Product Planning Manager's Router 8 Product Planning Manager's Personal Computer 9 Product Planning Manager 10 PHS Card 11 PDA
12 Delivery staff

Claims (2)

  It is a sales floor management and product replenishment system for selling items with high product turnover, such as fresh foods and side dishes, from a remote location, network camera, portable barcode scanner, mobile phone or PHS, monitor screen, personal computer Information is collected and analyzed in combination, and information is shared between the processing plant, delivery vehicle, and product planning manager, and product ordering, manufacturing, delivery, and display processes are carried out.   When deploying multiple stores as tenants of borrowed in-shops from multiple department stores, shopping centers, supermarkets, etc. that use a collective cash register system, there will be no shortage even if you do not arrange specialized sales personnel for each tenant, Manufacture, deliver, and replenish display without overstocking.

Images