JP2005148938A - Seat exchange system, computer program for realizing it, and its method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a system and the like capable of smoothly exchanging seats in a concert hall and the like. <P>SOLUTION: This seat exchange system is provided with a means storing seat management information comprising a plurality of seats inside a venue and vacant seat information representing whether the seats are reserved or not, a means storing reservation contents management information comprising a person who reserved and a reserved seat reserved by the person, a search means searching for a vacant seat from the seat management information, a means outputting the searched vacant seat, a means inputting a change requester requiring a change and a change required seat, and a means performing seat exchange processing by which the change required seat is changed into a reserved seat, the person-who-reserved of the change required seat is changed into the change requester, and the reserved seat is changed into a vacant seat. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a system for enabling exchange of seats (audience seats) designated at a concert venue or a sports stadium.

  When watching concerts or watching sports, the audience purchases tickets for admission from the organizers. The spectator can purchase tickets by specifying the type of seat such as A seat and B seat, but the venue mainly determines which seat is assigned. In other words, the current situation is that the audience is forced to sit on the seats unilaterally decided by the organizer.

Japanese Patent Application 2000-63098

In this way, the actual seats are currently decided by the organizers. However, when the audience actually goes to the concert venue, there may be several vacant seats in the venue. Some spectators don't like the seat assigned to them and want to exchange for that vacant seat. At first, I bought a ticket for seat B because I wanted to see it in seat B, but when I actually entered the venue, I thought that I would like to see it in seat A. Some spectators want to exchange.
However, if such a seat change is allowed immediately before the start of the concert, the inside of the venue may be confused, and there may be inconveniences such as delaying the start of the concert. Therefore, as a rule, seat replacement is not permitted.
Therefore, there is a need for a system that allows seats to be exchanged smoothly without disrupting the venue.
The present invention has been made in view of such problems, and provides a system or the like that enables smooth seat exchange.

The present invention is, for example, a system including the following means, a method in which a computer performs the following processing (steps), and a computer program that causes a computer to function as the following means.
(1) Means for storing seat management information comprising a plurality of seats in the venue and vacant seat information indicating whether the seats are vacant or reserved, from the reservation person and the reserved seat reserved by the reservation person Means for storing reservation content management information, search means for searching for a vacant seat from the seat management information, means for outputting the searched vacant seat, change request for identifying a change applicant who desires to change Person specifying means, a change desired seat specifying means for specifying a change desired seat, the change desired seat is reserved, a reservation person of the change desired seat is the change applicant, and a reservation seat of the change applicant is an empty seat Thus, there is provided means for performing seat exchange processing.
(2) A means for inputting a desired number of persons to be changed is provided, and the search means is a means for searching for a seat group that is continuously vacant as many as the desired number of persons to be changed.
(3) Means for storing the charge for each seat type, means for determining whether or not there is a difference in charge between the reserved seat and the seat to be changed, and charge if there is a difference in charge Means for calculating a difference amount and outputting a difference settlement request.
(4) Means for storing a fee for seat replacement, and means for outputting a request for payment of the fee.
(5) means for storing the number of exchanges for which the change applicant has changed the seat, means for storing the limit number of seat exchanges, and means for stopping the seat exchange process when the number of exchanges exceeds the limit number Prepare.
(6) Means for creating and transmitting notification information for notifying a vacant seat in the venue based on the vacant seat information, provided in the seat of the venue, and receiving the notification information, the seat is vacant A notification means is provided for informing the audience whether or not there is.
(7) The notification means includes the change requester specifying means and the change request seat specifying means.

The present invention has the following effects.
(1) If the present invention is used, the audience can smoothly change seats. As a result, it is possible to prevent the inside of the venue from being confused due to the seat change and to avoid inconveniences such as delaying the start of the concert. In addition, by enabling seat exchange, it is possible to efficiently sell (resell) seats that have become vacant due to sudden cancellation (especially expensive seats). In addition, if the central seat becomes empty, the performance (audience) will not look good, but if the seat can be changed, the central seat will not be empty.
(2) In the present invention, when an additional fee is incurred due to the seat exchange, the replacement of the seat is permitted only when the fee is charged and the payment is confirmed, so that the additional fee can be collected reliably and smoothly. . Also, exchange fees will be collected along with the seat exchange, so the box owner can expect to earn the exchange fees. Furthermore, a time for paying an additional fee is provided, and if the additional fee is not paid within the payment time, seat exchange is not allowed, so that the situation in the venue can be prevented from being confused immediately before the start of a concert or the like.
(3) In the present invention, since the number of exchanged persons is input and vacant seats that are continuous for the number of exchanged persons are displayed, the exchange process can be performed smoothly. In other words, if you are traveling with two people, you will be shown where there are two or more consecutive vacancies (since only one vacant seat will not be displayed). ) Can also be carried out smoothly.

  The present invention relates to a system for enabling exchange of seats (audience seats) designated at a concert venue or a sports stadium. Hereinafter, description will be given based on the drawings.

A first embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic diagram showing hardware necessary for implementing the present invention and the connection of the hardware.
The hardware includes a server 1 (computer), a seat exchange device 2 (device with a built-in computer) that performs processing for seat exchange, and a payment confirmation device 3 (device with a built-in computer). It is assumed that the seat exchange device 2 is installed near the entrance of the concert venue 4 and the payment confirmation device 3 is installed in a service counter of the concert venue 4 (a counter where the performer performs various services for the audience). . The seat exchange device 2 and the payment confirmation device 3 are provided with a display monitor. The display monitor is a so-called touch panel type, and data can be input by touching the screen. Further, the seat changer 2 is provided with a printing device 11.
Data can be transmitted to and received from the server 1, the seat exchange device 2, and the payment confirmation device 3 via the Internet 5 (or other communication means).
The server 1, the seat exchange device 2, and the payment confirmation device 3 each include a storage device for storing data, a data transmission unit for transmitting / receiving data, and a data reception unit, and perform data transmission / reception using them. .

  Each storage device stores a computer program and predetermined data for realizing the present invention, and the server 1, the seat exchange device 2, and the payment confirmation device 3 perform predetermined processing in accordance with processing instructions of the computer program. .

  Next, a processing procedure for realizing the present invention will be described. The processing procedure of the present invention is as shown in FIG. 2, and is performed according to the procedure of <vacant seat search / display (STEP 1)> → <additional charge billing (STEP 2)> → <seat exchange (STEP 3)>. Hereinafter, these processes will be described.

<Vacancy search / display (STEP1)>
Taro Yamada and Kazuko Mita decided to go to a singer's live concert. This live ticket can be purchased as an electronic ticket using a mobile phone. The two purchased their live electronic tickets using their mobile phones (cell phones with built-in IC chips). In other words, electronic tickets purchased by two people are stored in the server 1 and can be downloaded from the server 1 and stored / stored in an IC chip built in the mobile phone by performing a predetermined operation on the mobile phone. is there. Thus, it is assumed that the contents (electronic ticket) as shown in FIG. 3 are stored in each mobile phone. Further, the server 1 stores a ticket management file. When two people purchase an electronic ticket, the ticket management file is stored as shown in FIGS. 4 and 5 (for example, “Event ID: L009 / Event Contents: ○ Year ○ Month ○ Day, XX Hall, XX Live, Start Time = PM5: 00 / Customer ID: 9715 / Name: Taro Yamada / Seat Number: B4 / Change Request: None / Change Seat: No Information / Additional fee: None / Additional fee amount: None / Seat exchange fee: None / Change request time: No information / Additional fee payment time: No information / Additional fee payment: No information Change count: 0 To have been updated. In this embodiment, this ticket management file is composed of a reservation person (reservation person name, customer ID) and a reservation seat (seat number), which plays a role as reservation content management information and stores it. The storage device of the server 1 plays a role as means for storing reservation content management information.

  On the day of the concert, the two entered the concert hall and sat in the designated seats (B seat 4 and B seat 5). However, the seat was far from the stage than Mr. Yamada and Mita originally thought, and the two wanted to move to the A seat, which was closer to the stage. Looking around the venue, it seemed that there were some vacant seats in the A seat. Therefore, the two persons headed for the seat changer 2 installed in the venue 4. On the display monitor of the seat changer 2, a screen (contents as shown in FIG. 6) for inputting the changed number of people is displayed as an initial setting. Mr. Yamada and Mr. Mita want to exchange seats for two people, so enter “2 people”. As a result, the number of people data “exchange number: 2” is input to the seat exchange device 2, and the seat exchange device 2 transmits the number of people data to the server 1.

Upon receiving this, the server 1 stores the number-of-persons data in the storage device and searches the seat management file (FIG. 7) for locations where two or more consecutive seats are vacant. That is, a search is made for places where two or more consecutive seats are vacant so that Mr. Yamada and Mr. Mita can sit side by side. This search method is performed as follows, for example.
First, a seat management file for performing this search will be described. In the server 1, a seat management file as shown in FIG. 7 "seat number A1: reserved (indicated by x in FIG. 7) / seat number A2: vacant seat (indicated in circle in FIG. 7) / “Seat number A3: vacant seat / seat number A4: reserved /... / Seat number C50: reserved” is stored. This manages all seat numbers in the venue and whether the seats are vacant or reserved. That is, there are 50 A seats, 50 B seats, and 50 C seats in this venue, and this file manages vacant seats / reserved seats for all of them. This venue has a structure of 10 seats in the horizontal direction and 15 seats in the vertical direction, and FIG. 5 shows them (A11 to A40, B11 to B40, and C11 to C40 are omitted). In this embodiment, the seat management file indicates whether the seat is vacant or reserved, and this serves as vacant seat information, and the storage device of the server 1 for storing the seat is vacant. It serves as a means of storing information.
Further, the vacant seat management file (FIG. 8) is stored in the server 1. This is a file for managing vacant seats, and here is a file used for managing vacant seats that are continuously vacant for two or more seats. The initial values of the vacant seat management file are as shown in the contents 1 of FIG. 8 and are all “no information”.

The server 1 uses the seat management file and the vacant seat management file to search for a seat group in which two or more consecutive seats are vacant. Specifically, the following processing is performed.
Search process 1: First, the server 1 sets the seat A1 and the seat A2 in the seat management file as the confirmation target seats.
Search process 2: Next, the server 1 confirms whether both of the seats to be confirmed are vacant. If both of the seats to be confirmed are vacant (if not reserved), the contents of the seat to be confirmed are substituted into “vacant seat 1” of the vacant seat management file. On the other hand, when one or both of the confirmation target seats are not vacant (reserved), the next retrieval process 3 is performed without assigning any data to the vacant seat management file.
Search process 3: The server 1 changes the seat to be confirmed from A1, A2 to A2, A3, and returns to the search process 1.

The server 1 repeats the search process 1 to the search process 3. That is, the seats to be confirmed are “A1, A2”, “A2, A3”, “A3, A4”, “A9, A10”, “A11, A12”, “A19, A20”, “A21, A22”, “C48, C49”. “C49, C50” are changed, and search processing 1 to search processing 3 are performed for each of them.
As a result, the vacancy management file changes as follows.
(1) The initial values of the vacant seat management file are all “no information” as shown in content 1 of FIG.
(2) When the seats to be confirmed are “A1, A2”, since A1 has been reserved, there is no change in the vacant seat management file and the content 1 remains unchanged.
(3) When the seats to be confirmed are “A2, A3”, since both are vacant, “A2-A3” is substituted for “vacant seat 1” in the vacant seat management file. That is, the contents of the vacant seat management file are as shown in contents 2 in FIG.
(4) Such processing is repeated, and the contents of the vacant seat management file are finally as shown in contents 4 after contents 3 in FIG. That is, in this embodiment, seven sets of seat groups in which two consecutive seats are empty are searched. In this embodiment, the server 1 that performs this search process serves as search means (means for searching for seat groups that are continuously vacant for the desired number of people to be changed).

Next, the server 1 sends the seven sets of searched vacant seats (where two seats are continuously vacant) to the seat exchange device 2, and the seat exchange device 2 that has received it displays as shown in FIG. Display on the monitor. That is, the corresponding seat (vacant seat group) is displayed by surrounding it with a square or the like. In this embodiment, the seat changer 2 that displays a vacant seat serves as a means for outputting a vacant seat.
Mr. Yamada and Mr. Mita who saw this display content wanted to move to A7 and A8, and touched A7 and A8 on the display monitor. As a result, “replacement desired seat 1: A7 / replacement desired seat 2: A8” is input to the seat replacement device 2, thereby specifying the desired change seat.
Based on this, the seat changer 2 displays the contents as shown in FIG. 10 on the display monitor. That is, information for inputting a user ID (customer ID) of a person who desires A7 and a user ID of a person who desires A8 is displayed.
On the other hand, Mr. Yamada and Mr. Mita input their IDs and touch “Input” at the bottom of the screen, thereby identifying the person who wishes to change. As a result, change application data (not shown) “replacement desired seat 1: A7 = 9715 / replacement desired seat 2: A8 = 9716” is input to the seat exchange device 2, and the seat exchange device 2 stores the change application data in the server. 1 to send. In this embodiment, the seat changer 2 for inputting the customer ID serves as a change requester specifying means, and the seat changer 2 for inputting the number of changers serves as a means for inputting the change desired number. Then, the seat changer 2 for inputting the seat number serves as a change desired seat specifying means.

Upon receiving this, the server 1 stores the change application data in the storage device and searches / updates the ticket management file (FIGS. 4 and 5) based on the user ID included in the change application data. The ticket management file is as shown in FIG. 4 (Mr. Yamada's record) and FIG. 9 (Mita's record). At this point, the item to be changed is “none (no change desired)”.
The server 1 that has received the change application data updates the content shown in FIG. 4 as shown in FIG. Specifically, the following update process is performed.
(1) The storage device of the server 1 stores the seat exchange limit number “limit number: 1”, and the server 1 has the change number of FIG. 4 as “0” (the limit number is less than the limit number). ) If this content is “0”, the subsequent processing is performed, and if it is 1 or more, the update processing is stopped. By checking the number of changes in this way, it is possible to prevent the seat from being changed many times (in this case, two or more times). That is, if the seat change is allowed many times just before the concert starts, the inside of the venue will be confused, so the number of changes is limited. In the present embodiment, the number of changes in FIG. 4 serves as the number of replacements, and the storage device of the server 1 that stores this serves as a means for storing the number of replacements, and the server that stores the limit number of times. One storage device serves as means for storing the limit number of times, and the server 1 that stops the update process when the number of exchanges exceeds the limit number serves as means for stopping the seat exchange process.
(2) Set “Yes” to “Change request”.
(3) The “change desired seat” is set to “A7”.
(4) Check whether additional charges have been incurred. The server 1 stores a charge file (the left figure in FIG. 13: a charge for each type such as A seat, B seat, C seat, etc.), and based on this, the server 1 stores “seat number: B4”. From “FIG. 11”, “Current charge: ¥ 3000” and “Change request: A7” (FIG. 11) are calculated. Then, the difference “¥ 1000” between the two is obtained, “Yes” is assigned to “Presence / absence of additional fee”, and ¥ 1000 is assigned to “Additional fee”. In this embodiment, the charge in the charge file is a charge for each seat type, and the storage device of the server 1 for storing the charge serves as a means for storing the charge for each seat type. The requested server 1 serves as a means for determining whether or not a charge difference has occurred.
(5) Substitute the change fee. The server 1 stores a seat change fee (the right diagram in FIG. 13), and substitutes “fee: ¥ 100” based on this. In this embodiment, the seat change fee is a seat exchange fee, and the storage device of the server 1 for storing the seat change fee serves as a means for storing the seat exchange fee.
(6) The server 1 has a built-in clock, and the server 1 substitutes the time “PM4: 00” when the change is desired. Furthermore, the fee payment time “20 minutes” (not shown) is stored in the server 1, and “additional fee payment time: PM 4:20” is substituted based on this.
The update of the seat change management file (FIGS. 4 and 11) is as described above. The same applies to Mita's update of the seat change management record (FIG. 5), whereby the contents of FIG. 5 are updated as shown in FIG.

<Additional charge request (STEP2)>
Next, the server 1 creates checkout data based on the updated seat change management file (FIGS. 11 and 12). Checkout data for server 1 “Please pay for seat change as shown below.” / Notes / ○○ → ○○ / Additional fee ¥ ○○ / Exchange fee ¥ ○○ / Total ¥ ○ ○ / Fee payment time ○○ ”is stored, and the seat changer 2 substitutes the contents of FIG. 11 and FIG. 12 for the settlement data 1“ Taro Yamada / Pay for seat change as follows ” / Note / B4 → A7 / Additional fee ¥ 1000 / Exchange fee ¥ 100 / Total ¥ 1100 / Fee payment time PM4: 20 ”, Payment data 2“ Kazuko Mita / / Buy / B5 → A6 / Additional charge ¥ 1000 / Exchange fee ¥ 100 / Total ¥ 1100 / Fee payment time PM 4:20 ”is created. Then, the server 1 transmits the settlement data 1 and the settlement data 2 to the seat exchange device 2, and the seat exchange device 2 that has received the data 1 receives the settlement data 1 and the settlement from the printing device 11 provided in the seat exchange device 2. The contents of data 2 are output. As a result, Mr. Yamada and Mr. Mita can obtain an additional fee settlement slip with the contents shown in FIG. In this embodiment, the settlement data serves as a difference settlement request and a fee payment request, and the printing apparatus 11 that outputs the payment data outputs a difference settlement request and a fee payment request. To play a role.

  Next, Mr. Yamada and Mr. Mita will bring this additional fee settlement slip to the service counter in the venue, hand it over to the attendant and pay the additional fee to the attendant. The clerk who has received the payment inputs information indicating that the payment has been confirmed from the payment confirmation device 3. That is, the contents shown in FIG. 15 are displayed on the display monitor of the payment confirmation device 3, and the clerk inputs the user IDs of the spectators whose payment has been confirmed (9715 of Mr. Yamada and 9716 of Mita in this case). Then touch “Payment Confirmation” at the bottom of the screen. As a result, the payment confirmation data “payment confirmed ID: 9715, 9716 / payment time: PM4: 15” is sent from the payment confirmation device 3 to the server 1 (PM4: 15 is obtained from the clock built in the payment confirmation device 3). The server 1 that has received the payment confirmation data stores it in the storage device. In this embodiment, the payment confirmation is performed by a staff member, but the seat exchange apparatus 2 may automatically perform the payment confirmation by inputting the credit card number by Mr. Yamada and Mr. Mita. In addition, the seat exchange device 2 may automatically perform payment confirmation by automatic payment with electronic money. In addition, if the user ID is printed on the additional fee settlement slip using a barcode and is read with a barcode reader, the staff can save the trouble of inputting the user ID into the payment confirmation device 3, and the user ID can be mistaken. The inconvenience of inputting can also be avoided.

<Seat exchange (STEP 3)>
Next, the server 1 confirms the payment time. That is, the seat management file is searched based on “9715” included in the payment confirmation, the additional fee payment time of the searched record (FIG. 11) is compared with the payment time included in the payment confirmation data, and the payment confirmation data It is confirmed whether or not the payment time “PM4: 15” included in the time passes the additional charge payment time “PM4: 20” of the seat management record.
If the payment time has not passed, the server 1 updates the seat change management file (FIG. 11). That is, “existence of additional fee payment” in the ticket management record is set to “present”, and the seat number is changed from B4 to A7 (the reservation person of the change desired seat “A7” is changed to “9715: Taro Yamada”), Updating is performed by adding 1 to the number of changes (FIG. 16). Also, B4 (seat that was originally reserved: reserved seat) in the seat management file of FIG. 7 is set to “vacant seat”, and A7 (change desired seat) is set to “reserved”. If the payment time has passed, the server 1 sends the error data “Payment time has passed. The seat cannot be changed” to the payment confirmation device 3, and the payment confirmation device 3 that has received the error data sends the error data. The information is displayed on the display monitor and the attendant who sees it displays it to the audience that it cannot be exchanged.
The same processing (payment time confirmation, seat change management file update) is also performed for the user ID “9716”. Thereby, the seat change management file of FIG. 12 is updated as shown in FIG. In this embodiment, the server 1 that performs this process serves as a means for performing the seat exchange process.

Next, the server 1 uses the electronic ticket 1 “customer ID: 9715, name: Taro Yamada, event ID: L009, event content: year, month, month, day, day, hole, ○○ based on the ticket management file of FIG. 16 and FIG. ○ Live Start time = PM5: 00, Seat number: A7, Electronic ticket 2 “Customer ID: 9716, Name: Kazuko Mita, Event ID: L009, Event content: ○ Year ○ Month 日 Day ○○ Hall ○○ Live Start Time = PM5: 00, seat number: A8 ”is created. Then, Mr. Yamada and Mr. Mita use their respective mobile phones to download electronic ticket 1 and electronic ticket 2 again, and the electronic tickets as shown in FIG. 18 are stored in the mobile phones of Yamada and Mita. It will be.
As described above, the seats can be exchanged smoothly.

  A second embodiment of the present invention will be described. In the second embodiment, each seat in the venue is provided with a display device that indicates whether the seat is vacant or reserved, and the spectator is free to use any seat without using the seat changer 2. You can know if there is. In addition, seats can be exchanged on the spot (at the seat) using the display device. Hereinafter, these processes will be described. In addition, since there is a process that overlaps with the first embodiment, the description of the overlapping part is omitted.

  FIG. 19 shows the connection of hardware in this embodiment. FIG. 19 is substantially the same as the first embodiment, but differs from FIG. 1 in the following points. That is, each passenger seat 11 in the venue 4 has a processing device 12 (computer) built in, and the processing device 12 is provided with a display monitor 13 (for example, a liquid crystal monitor). The processing device 12 is connected to the Internet 5 and can transmit data with the server 1, the seat exchange device 2, and the like. In this embodiment, the processing device 12 and the display monitor 13 provided in the seat serve as a notification means for notifying the audience whether or not the seat is empty.

  As described in the first embodiment, the server 1 stores a seat management file as shown in FIG. 7, and based on this, the server 1 displays display command data for each seat (FIG. 20: display monitor 13 for each seat). (A01: Reserved / A02: Vacant seat / A03: Vacant seat / A04: Reserved / A05: Reserved ...) is created. Then, the server 1 transmits the display command data to the processing device 12 of each seat 11, and the processing device 12 that has received this data has reserved whether the seat is vacant on the display monitor 13 as shown in FIG. Is displayed. In this way, the audience can know which seat is vacant without going to the seat changer 2. Instead of the display monitor 13, an off lamp may be installed at an arbitrary position of the seat so that a vacant seat is indicated when the lamp is on (bright) and a reserved state is indicated when the lamp is off (dark). . In this embodiment, the display command data serves as notification information, and the server 1 that creates and transmits it plays a role as means for transmitting the notification information.

As a result, Mr. Yamada learned that seat number “A7” is empty. Mr. Yamada goes to A7 and touches “Change Request” at the bottom of the display monitor 13 displayed as shown in FIG. It is assumed that the display monitor 13 can input information in a touch panel manner and is removable, and Mr. Yamada can input information by removing the display monitor 13 from the seat. As a result, the processing device 12 displays the contents of FIG. 22 based on the seat number “A7” stored in the storage device (the storage device incorporated in the processing device 12). It is a figure equivalent to FIG. 10 of an Example). After seeing this, Mr. Yamada inputs his user ID “9715” and touches “Input” at the bottom of the screen. As a result, the processing device 12 creates change application data (not shown) “replacement desired seat: A7 = 9715” and transmits it to the server 1. The server 1 that has received this performs the same processing as the first embodiment (processing for seat replacement).
In this way, the audience can change seats without going to the seat changer 2.
In addition, if the change fee or additional fee associated with the seat change is settled with a credit card or electronic money, the fee can be settled on the spot (at the seat). In the present embodiment, the processing device 12 specifies (inputs) the desired seat and the person who wants to change.

Although specific cases have been described in the above embodiments, the present invention is not limited to these specific cases. For example, the following cases may be used.
(1) Although a specific case has been described in the above embodiment, the present invention is not limited to this. For example, it is not limited to concert tickets, but can be used for tickets for all types of entertainment such as watching sports.
(2) The content of the data is not limited to the data described in the embodiment. That is, any other data may be used as long as it can play the same role.
(3) The hardware is not limited to that described in the embodiment. That is, any other hardware may be used as long as it can play the same role. For example, a large screen may be installed in the venue, the screen and the seat changer 2 may be connected so that data transmission is possible, and the same content as the display monitor of the seat changer 2 may be displayed on the large screen. Furthermore, the server 1 may not be provided, and the processing performed by the server 1 and the seat changing device 2 may be performed only by the seat changing device 2.
(4) The processing contents and procedures are not limited to those described in the embodiment. That is, any other processing content / procedure may be used as long as it can play the same role.
(5) It is assumed that data (data items) of data (data records, files) appearing in the above-described embodiments are stored in association with (associated with) each other in principle. The same applies to what is shown in the drawings.

It is a figure which shows the outline of the hardware utilized by this invention. It is a figure showing a processing flow. It is a figure showing the content of the electronic ticket. It is a figure showing the ticket management file. It is a figure showing the ticket management file. It is a figure showing the input screen of the change number of people. It is a figure showing a seat management file. It is a figure showing the vacant seat management file. It is a figure showing the vacant seat display screen. It is a figure showing the change ID input screen. It is a figure showing the ticket management file. It is a figure showing the ticket management file. It is a figure showing a charge file and seat exchange fee data. It is a figure showing the additional charge settlement table. It is a figure showing the payment confirmation input screen. It is a figure showing the ticket management file. It is a figure showing the ticket management file. It is a figure showing the content of the electronic ticket. It is a figure showing the schematic of the hardware of a 2nd Example. It is a figure showing display command data. It is a figure showing the content of the display monitor. It is a figure showing the change ID input screen.

Explanation of symbols

1 Server 2 Seat exchange device 3 Payment confirmation device 4 Venue 5 Internet

Claims (21)

  Means for storing seat management information consisting of a plurality of seats in the venue and vacant seat information indicating whether the seats are vacant or reserved, reservation contents comprising a reservation person and a reserved seat reserved by the reservation person Means for storing management information, search means for searching for a vacant seat from the seat management information, means for outputting the searched vacant seat, change applicant specifying means for specifying a change requester who desires a change , A change desired seat specifying means for specifying a change desired seat, making the change desired seat reserved, making the reservation person of the change desired seat the change applicant, and making the reservation seat of the change applicant empty A seat exchange system comprising means for performing a seat exchange process.   2. The seat replacement system according to claim 1, further comprising means for inputting a desired number of persons to be changed, wherein the search means is a means for searching for a seat group that is continuously vacant for the number of persons desired to be changed.   Means for storing the charge for each seat type, means for determining whether or not there is a difference in charge between the reserved seat and the seat to be changed, and if there is a difference in charge, The seat exchange system according to claim 1 or 2, further comprising means for calculating and outputting a request for difference settlement.   4. The seat exchange system according to claim 1, further comprising means for storing a fee for seat exchange and means for outputting a request for payment of the fee.   A means for storing the number of exchanges for which the change applicant has made a seat change, a means for storing a limit number of seat exchanges, and a means for canceling a seat exchange process when the number of exchanges exceeds the limit number. The seat exchange system according to 1 to 4.   Means for creating and transmitting notification information for notifying vacant seats in the venue based on the vacant seat information, whether the seat is provided in the seat of the venue, receiving the notification information, and whether the seat is vacant 6. The seat change system according to claim 1, further comprising notification means for informing the audience.   7. The seat replacement system according to claim 1, wherein the notification means includes the change requester specification means and the change request seat specification means.   Means for storing seat management information comprising a plurality of seats in a venue and vacant seat information indicating whether the seats are vacant or reserved; a reservation person and a reserved seat reserved by the reservation person; Means for storing reservation content management information, search means for searching for a vacant seat from the seat management information, means for outputting the searched vacant seat, change request for identifying a change applicant who desires to change Person specifying means, a change desired seat specifying means for specifying a change desired seat, the change desired seat is reserved, a reservation person of the change desired seat is the change applicant, and a reservation seat of the change applicant is an empty seat A computer program for seat replacement, which functions as a means for performing seat replacement processing.   9. The seat replacement function according to claim 8, wherein the computer has a means for inputting a desired number of people to change, and the search means functions as a means for searching for a seat group that is continuously vacant for the desired number of people to be changed. Computer program for.   Means for storing a charge for each seat type, means for determining whether a charge difference has occurred between the reserved seat and the seat to be changed, and a charge if there is a charge difference 10. The computer program for exchanging seats according to claim 8, wherein the computer program functions as means for calculating a difference between the two and calculating a difference settlement request.   11. The computer program for seat replacement according to claim 8, wherein the computer functions as means for storing a fee for seat replacement and means for outputting a request for payment of the fee.   A means for storing the number of exchanges of seat change by the change applicant, a means for storing a limit number of seat exchanges, and means for canceling the seat exchange process when the number of exchanges exceeds the limit number 12. The computer program for seat replacement according to claim 8, wherein the computer program is operated.   Means for creating and transmitting notification information for notifying a vacant seat in the venue based on the vacant seat information, provided in the seat of the venue, receiving the notification information, and the seat is vacant 13. The computer program for exchanging seats according to claim 8, wherein the computer program functions as notifying means for notifying an audience whether or not there is a seat.   14. The computer program for seat replacement according to claim 8, wherein said notifying means includes said change requester specifying means and said change request seat specifying means.   The computer stores seat management information including a plurality of seats in the venue and vacant seat information indicating whether the seats are vacant or reserved, and includes a reservation person and a reserved seat reserved by the reservation person Stores reservation management information, performs a search process to search for seats that are vacant from the seat management information, outputs the searched vacant seats, identifies a person who wants to change, and wants to change A seat exchange process is performed by identifying a seat, making a reservation for the desired seat for change, setting a reservation person for the desired seat for change as the change requester, and making a reserved seat for the change applicant empty. How to change seats.   16. The seat replacement method according to claim 15, wherein the computer inputs a desired number of people to change and searches for a seat group that is continuously vacant for the number of people desired to change in the search process.   The computer stores the charge for each seat type, determines whether there is a charge difference between the reserved seat and the seat you want to change, and if there is a charge difference, the charge difference 17. The seat replacement method according to claim 15, wherein a difference settlement request is output by calculating.   18. The seat replacement method according to claim 15, wherein the computer stores a seat replacement fee and outputs a request for payment of the fee.   The computer stores the number of exchanges in which the person who desires to change seats, stores a limit number of seat exchanges, and stops seat exchange processing when the number of exchanges exceeds the limit number of times. The seat exchange method according to claim 15 to 18.   Based on the vacant seat information, the computer creates notification information for notifying the vacant seat in the venue, transmits the notice information to the notification means provided in the seat of the venue, and whether or not the seat is vacant 20. The seat replacement method according to claim 15, wherein a notification process for notifying the audience of the above is performed.   21. The seat replacement method according to claim 15, wherein the computer receives information specifying the change requester and the change request seat from the notification means.

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