JP2004234091A - Change saving service system, vending process device, server, program, and method for change saving service - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a method for change saving services that makes it possible to obtain information for understanding the tendency of customers to do purchasing, while providing a function to save changes or services that can be provided by the function to allow a store to differentiate from other stores. <P>SOLUTION: A card reader 12 reads a customer's membership card 32. A POS system 11 has a means for receiving read information to determine if the customer is a member for saving changes; a means for calculating changes obtained when an aggregate sum for the articles or the like purchased by the customer is subtracted from a sum deposited; and a means for sending the amount of changes as the amount to be received or paid to a change saving management server 21, together with purchase information and a member ID, if the customer is a member. The change saving management server 21 has a means which retains the ID, individual information and change account information of each customer in a customer information DB 211 and which updates the balance of the change account of the corresponding member according to the amount to be received or paid and stores purchase information. A customer-oriented Web server 22 provides member-oriented Web services using account information. <P>COPYRIGHT: (C)2004,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention saves change generated when a customer purchases a product or service at a department store, a supermarket, or a service store, and makes payments at the next and subsequent stores and mail order sales on the web operated by the sales side. Change-saving service system, sales processing device, server, program, and change-saving service method that can be used for settlement of, and in particular, to a change-saving service system using a member card, a sales processing device, a server, a program, and a change-saving service method .
[0002]
[Prior art]
There is a stamp card system in a membership card system that is currently used in many stores, in which stamps are accumulated in accordance with the amount of money purchased, and when a certain number of stamps are accumulated, services or prizes can be obtained.
[0003]
For example, it is common to push one stamp every 500 yen of shopping, and to exchange for a prize when 30 stamps are accumulated, or to use it for a discount at the time of purchase.
[0004]
In addition, there is a member card point system that can add a point corresponding to a purchase amount using a card having member ID information and receive a service according to the number of points accumulated when points are accumulated.
[0005]
For example, a point inquiry device has been proposed to make the point service attractive to customers.
[0006]
This device transmits a service point given according to the total amount of purchased products together with member number information (read from the member card) to the store processor at the closing of sales registration of purchased products of the member customer at the POS of the store. Update the cumulative points of the corresponding member of the file.
[0007]
The point inquiry terminal connected to the store processor via the communication interface line can display a prize list including a plurality of prize names and redemption points when the customer operates the inquiry key. It is a device that can be displayed and performs a prize selection operation to issue a prize voucher with prize identification set (see Patent Document 1).
[0008]
[Patent Document 1]
Japanese Patent Application Laid-Open No. 9-153068 (pages 4 to 5, FIGS. 2, 8, and 9)
[0009]
[Problems to be solved by the invention]
Therefore, in the conventional stamp card system, you may be asked to write your address or name when exchanging for prizes, but by giving points, you can grasp the tendency of customers who have personal data regarding product purchases There was a problem that you could not do that.
[0010]
In addition, there are also many customers who do not feel attractive about stamps and do not want to accumulate, which is a point of leaving out and is not an effective means of attracting customers.
[0011]
In addition, in the example of the point inquiry device, the attractiveness from the viewpoint of the customer is improved in that there are a plurality of prize options for the accumulated points, but in reality, it does not easily reach the minimum number of points required for exchange, and as a result, "repeat" It does not motivate the purchase. "
[0012]
In addition, although personal data of a customer can be obtained, there is no particular reference to data collection such as a tendency to purchase a product linked to the personal data.
[0013]
According to the present invention, information for grasping the purchase tendency of a customer can be obtained by transferring purchase information of a customer's product or service including a change saving amount to a change saving management server at the time of purchase and creating a database. At the same time, by adding a function that can store change and a service that can be provided by that function, it is possible to differentiate from other stores and increase the power to motivate repeat purchases, a change savings service system , A sales processing device, a server, a program, and a change saving service method.
[0014]
[Means for Solving the Problems]
A first change saving service system according to the present invention includes a sales processing device, a card reader connected to the sales processing device, and a management server, to which the sales processing device is communicatively connected, and a customer card issued by the sales side. Wherein the card reader has means for reading information on a membership card possessed by the customer, and the sales processing device receives the read information and determines whether the customer to be processed is a change savings member Means for calculating the total amount of goods and services purchased by the customer and calculating the change amount by subtracting this from the deposit amount.If the customer is a change saving member, if the change amount is a positive amount, Means for sending out to the management server together with the member identification, and the management server having a means for sending the sum to the management server. , Password, hold personal information, the exact change account information as a database, characterized in that it comprises means for updating the change due account balance of the member corresponding in and out amounts to be received from the sales processing device.
[0015]
In the second change saving service system of the present invention, in the first change saving service system, when the customer is a change saving member and the change amount is a positive amount, the sales processing device specifies the saving / refund of the change amount. It also has a means for acquiring, and receives the designation of saving, transmits the change amount as a deposit amount to the management server together with the member identification.
[0016]
In the third change saving service system of the present invention, in the first or second change saving service system, when the management server updates the change account balance, the updated balance is returned to the sales processing device. The sales processing apparatus further comprises means for printing the updated change account balance on a receipt together with customer purchase information.
[0017]
A fourth change savings service system according to the present invention, in the first or second change savings service system, wherein means for transmitting the deposit and withdrawal amount of the sales processing device together with the member identification is provided to the customer regardless of the deposit and withdrawal amount. As means for transmitting at least one of the purchase price, purchased product and service information together, the management server also has means for storing the customer's purchase price, purchased product and service information received by the management server in the database for each customer. Features.
[0018]
A fifth change saving service system according to the present invention is the change saving service system according to any of the first to fourth change saving service systems, wherein the change saving service system is communicatively connected to the management server and accessed from a customer terminal via the Internet. A website for card members is provided on the sales side, a member identification and a password are obtained from a customer terminal requested by the website for access, and the member identification and password in the database of the management server are referred to. And a service processing unit for transmitting a service menu for the user.
[0019]
A sixth change saving service system according to the present invention, in the fifth change saving service system, wherein the service processing means includes payment of a product or service purchased by a member through mail order sales on a web operated by a seller. It is characterized by including either payment processing means for processing the change account balance of the member or settlement processing means for processing the settlement of the member web auction by transferring the amount between the change accounts of the members who have bought and sold.
[0020]
In a seventh change saving service system according to the present invention, in the fifth change saving service system, as the service processing means, a predetermined amount corresponding to the amount when the change is achieved is added to the change saving amount. It is characterized by including processing means for acquiring a target amount from a member and setting it in a database.
[0021]
According to an eighth change saving service system of the present invention, in the fifth change saving service system, as the service processing means, the balance of the member's change account received from the database of the management server is acquired and stored in the terminal of the member. It is characterized by including either a change savings amount confirmation processing means to be displayed, or a means for posting privilege information according to the change savings amount including bargain sales information.
[0022]
According to a ninth change saving service system of the present invention, in the seventh change saving service system, as the service processing means, the history of the balance of the change account of the member received in the database of the management server and the saving target amount are stored. It is characterized in that it includes a change saving processing confirmation means for acquiring, editing a change in the amount of change savings and a change in the achievement ratio with respect to the target amount, and displaying the graph on the terminal screen of the member.
[0023]
A first sales processing device according to the present invention includes a means for receiving information on a member card read by a connected card reader to determine whether a customer to be processed is a change savings member, and a total of goods and services purchased by the customer. Means for calculating the amount and subtracting it from the deposit amount, and, if the customer is a change savings member, if the change amount is a positive amount, the change amount is added to the customer's change account, and the negative amount is calculated. If there is, a means for transmitting the absolute value thereof as the withdrawal amount from the account and transmitting at least one of the deposit and withdrawal amount, the purchase amount of the customer, the purchased product and service information together with the member identification to the management server. It is characterized by.
[0024]
The second sales processing device of the present invention, in the first sales processing device, further includes means for acquiring a saving / refund designation of the change amount if the change amount is positive for the change saving member, It is characterized in that the change amount is designated as the deposit amount when saving is designated.
[0025]
The third sales processing device of the present invention, in the first sales processing device, transmits the deposit and withdrawal amount to the change account to the management server, receives the updated change account balance from the management server, and It is also characterized by having means for printing on the receipt together with the purchase information of the customer.
[0026]
The first management server of the present invention holds the identification, password, personal information, change account information, and purchase history information of each change savings member as a database, and deposits and withdraws the amount of money to and from the change account received from the sales processing device. And means for updating the change account balance and purchase history of the corresponding member of the database.
[0027]
The second management server of the present invention, when the first management server updates the change account balance of the corresponding member of the database with information received from the sales processing device, stores the updated balance in the sales processing device. Is also provided.
[0028]
The third management server of the present invention, when receiving a member identification and password collation instruction from a server that provides a web service for change saving members in the first management server, stores the information registered in the database. Means for comparing and returning a result, and when receiving an instruction to refer to the change account information from the server providing the service, returns the change account information in the database, and when receiving an instruction to update the change account information, changes the change account information in the database. Is also provided.
[0029]
The first web server of the present invention is a web server that provides a service for change saving members connected to the Internet and accesses a database including identification, a password, and change account information for each change saving member. Means for receiving a member identification and a password when accessed from a customer terminal via the Internet, for inquiring the member identification and the password of the database, and transmitting a web service menu for a change savings member if correct; and a web service And processing means.
[0030]
The second web server according to the present invention, in the first web server, wherein, as the web service processing means, payment of goods and services purchased by the member through mail order sales on the web operated by the seller is changed by the member. It is characterized by including either a payment processing means for processing the account balance or a payment processing means for processing the settlement of the member web auction by transferring the amount between the change accounts of the members who have bought and sold.
[0031]
The third web server according to the present invention, in the first web server, wherein, as the web service processing means, a target amount of the change savings in which a predetermined amount corresponding to the amount at the time of achievement is added to the change savings amount. It is characterized by including processing means for obtaining from a member and setting this in the database.
[0032]
A fourth web server according to the present invention, in the first web server, wherein, as the web service processing means, a change savings amount for acquiring the balance of the member's change account accepted by the database and displaying the balance on the member's terminal. It is characterized by including either a confirmation processing means or a means for posting privilege information according to the change savings amount including bargain sales information.
[0033]
A fifth web server according to the present invention, in the third web server, wherein the web service processing means acquires the history of the balance of the change account of the member accepted by the database and the saving target amount, and stores the change savings. It is characterized in that it includes a change saving processing confirmation means for editing the change in the amount and the change in the achievement ratio with respect to the target amount into a graph and displaying the graph on the terminal screen of the member.
[0034]
A first program according to the present invention includes a procedure for determining whether or not a customer to be processed is a change savings member by receiving information on a member card read by a connected card reader, and determining a total amount of goods and services purchased by the customer. Calculating and subtracting this from the deposit amount, and the procedure for calculating the change amount, and if the customer is a change savings member, the change amount is a positive amount and the amount is charged to the customer's change account; if the customer is a negative amount, The method includes a step of transmitting the absolute value as a withdrawal amount from the account and transmitting at least one of the deposit and withdrawal amount, the purchase amount of the customer, the purchased goods and service information together with the member identification to the management server. And
[0035]
The second program of the present invention, in the first program, further comprises a step of acquiring a saving / refund designation of the change amount if the change amount is positive for the change saving member. A change amount is set as the deposit amount.
[0036]
According to a third program of the present invention, in the first program, after the deposit / withdrawal amount to the change account is transmitted to the management server, the updated balance of the change account is received from the management server, and the updated balance of the change account is transmitted to the purchase information of the customer. And a procedure for printing on a receipt.
[0037]
The fourth program of the present invention is a database that stores identification, password, personal information, change account information, and purchase history information for each change saving member when receiving a deposit / withdrawal amount to / from a change account and purchase information from a sales processing device. And a procedure for updating the change account balance and purchase history of the corresponding member.
[0038]
According to a fifth program of the present invention, in the fourth program, when the balance of the change account of the corresponding member in the database is updated with the information received from the sales processing device, the updated balance is returned to the sales processing device. It is also characterized by having a procedure for performing
[0039]
According to a sixth program of the present invention, in the fourth program, when a member identification and password collation instruction is received from a server that provides a web service for change saving members, collation is performed with the corresponding information held in the database. And a procedure for returning a result, and when receiving a reference instruction for change account information from a server that provides the web service, returns the change account information in the database, and receives an update instruction for change account information, and changes the change account information in the database. Is also provided.
[0040]
According to a seventh program of the present invention, there is provided a procedure for accessing a database including identification, a password, and change account information for each change saving member. And a web service procedure for transmitting a web service menu for a change savings member if the inquiry and the password are correct.
[0041]
A first change saving service method according to the present invention is a change saving service method in a system having a database including identification of a change saving member, a password, change account information, and a purchase history on a selling side. A procedure for reading the information on the member card, a procedure for determining whether the target customer is a change savings member based on the read information, and a calculation for calculating the total amount of goods and services purchased by the customer and subtracting this from the deposit amount. The procedure of calculating the amount, if the customer is a change savings member, if the change amount is positive, this is the deposit amount, if the customer is a negative change amount, the absolute value is the outgoing amount, and these are the members of the database. A procedure for updating the balance of the change account information, and a method for purchasing at least one of the purchase amount of the member, purchased goods and service information in the database. And having a procedure for storing the gravel on the sales side.
[0042]
In the second change saving service method of the present invention, in the first change saving service method, if the change amount is positive for the change saving member, a saving / refund designation of the change amount may be obtained. Then, the change amount is set as the deposit amount upon receiving the saving designation.
[0043]
According to a third change saving service method of the present invention, in the first change saving service method, when the seller receives access from a customer terminal through the Internet, a member identification and a password are obtained, and a member of the database is obtained. It is characterized in that it has a procedure of transmitting a web service menu for change saving members if the identification and password are checked and the password is correct, and a web service procedure.
[0044]
According to a fourth change saving service method of the present invention, in the third change saving service method, the web service procedure may include payment of a product or service purchased by a member through mail order sales on the web operated by a sales side. It is characterized by including one of a payment processing procedure for processing with the balance of the change account of the member, and a payment processing procedure for processing the settlement of the member web auction by transferring the amount between the change accounts of the members who have bought and sold.
[0045]
According to a fifth change saving service method of the present invention, in the third change saving service method, the web service procedure may include a change saving amount in which a predetermined amount corresponding to the amount is added to the change saving amount when the web service procedure is completed. It is characterized by including a processing procedure of obtaining a target amount from a member and setting the target amount in the database.
[0046]
According to a sixth change saving service method of the present invention, in the third change saving service method, the web service procedure acquires the balance of the member's change account accepted by the database and displays the balance on the terminal of the member. It is characterized by including either a change savings amount confirmation processing procedure or a posting procedure of privilege information according to the change savings amount including bargain sales information.
[0047]
According to a seventh change saving service method of the present invention, in the fifth change saving service method, the web service procedure acquires the history of the balance of the change account of the member accepted by the database and the saving target amount. The present invention is characterized in that it includes a change savings change confirmation processing procedure in which a change in the change savings amount and a change in the achievement ratio with respect to the target amount are edited into a graph and displayed on the terminal screen of the member.
[0048]
BEST MODE FOR CARRYING OUT THE INVENTION
Next, embodiments of the present invention will be described in detail with reference to the drawings. Referring to FIG. 1, the structure of the change saving service system of the present invention is roughly divided into a store 1, a change information center 2, and a customer 3.
[0049]
The store 1 includes a card reader 12 and a POS system 11 (sales processing device). From there, the change information center 2 connected by the communication line 100 stores a change savings management server 21 having a customer information DB (database) 211 for storing data such as a change account of the customer, a web server 22 for customers, and a firewall 23. Is placed.
[0050]
A terminal 31 is placed at a part of the customer connected to the change information center 2 through the Internet 200.
[0051]
The card reader 12 has a function of reading the member ID password recorded on the member card 32 brought by the customer and providing these to the POS system 11.
[0052]
The member card 32 applies to the sales side together with personal information for the customer to become a change savings member, and when the sales side accepts it, writes the card information identification, member ID, password, date of issue, major personal information, and issues it to the customer. The personal information, the member ID, and the password are registered in the customer information DB 211. This card is not limited to a special card, but may be any card including the above information (for example, a change savings member information may be defined as an option in a general card or a point card issued by a seller to a customer). ).
[0053]
The POS system 11 serves as a register (cash register) when selling products to customers, and includes keys such as a numeric keypad, a subtotal for accounting, a total, a deposit (or a deposit / total key), and an individual processing selection key (a discount). , Correction, return, saving / continuation, refund), an operator display, a customer display, a communication interface, a card reader interface, a drawer, a barcode reader, a printer, and a control unit.
[0054]
The control unit includes a CPU, a memory, and a controller for the peripheral devices, drawer lock / release mechanism, and interface.
[0055]
When a customer purchases a product, it has a function of generating information such as a deposit / withdrawal amount of the customer into a change account, a purchase date / time, a purchased product / amount, and the like.
[0056]
Also, a function of transferring the generated information to the change savings management server 21 through the communication line 100, a function of receiving information on the change savings balance of the customer returned from the change savings management server 21, and printing the received information on a receipt or the like. have.
[0057]
The procedure of these processes is realized by a program operated by the control unit of the POS system 11.
[0058]
The change savings management server 21 stores customer information such as a member ID, a password, personal information (address, name, date of birth, gender, occupation, telephone number, mail address, etc.), customer purchase history, and change account information. Customer information DB 211 to be stored. The change account information includes a balance, a balance history, a target amount, and a withdrawal prohibition flag.
[0059]
The change savings management server 21 receives the information sent from the POS system 11 on the store side, and updates the corresponding customer information in the customer information DB 211 based on the information.
[0060]
Also, check each account information periodically with a daily account, etc., and if the balance has reached the target amount, add an incentive amount according to the target amount, at the same time, set an added flag for that class and add the date Avoid double processing.
[0061]
In addition, a member ID and a password collation instruction are received from the customer Web server 22, and a collation is performed to determine whether or not these are registered in the customer information DB 211 in combination, and a result is returned. Receiving the change account information reference request from the customer Web server 22, returning the account information, receiving the update instruction of the change account information, and updating the account information.
[0062]
The procedure of these processes is realized by a program running on the CPU or the memory of the change saving management server 21.
[0063]
The change information center 2 has a customer Web server 22 corresponding to each member. The customer Web server 22 discloses a Web site to each customer and provides the customer with information in the service processing DB 221 and services.
[0064]
Therefore, the program of the customer Web server 22 operates on the CPU and the memory of the server, and returns a terminal-side program (screen information / procedure information) for performing service processing to the browser.
[0065]
A firewall 23 is provided as a security measure against access to the customer Web server 22. For example, this is used as a proxy server, and forms a Web site together with the customer Web server 22.
[0066]
The terminal 31 placed at the customer is an information processing terminal such as a personal computer having a browser function. By accessing the Web site via the Internet 200, the customer can obtain his / her own change account information stored in the customer information DB 211 of the change savings management server 21 or receive a service provided by the store.
[0067]
Next, the operation of the embodiment of the present invention will be described with reference to the drawings. FIGS. 2 to 4 show processing operations of a store (POS system 11 to which a card reader 12 is connected), a change savings management server (having a customer information DB 211), and a customer when selling a product or the like to the customer. It is the flowchart shown.
[0068]
With reference to FIG. 2, first, a description will be given of saving change. A customer (consumer) brings a product to be purchased to a cash register at a store. At that time, a registered member card such as a member ID is handed over (step A1).
[0069]
The POS operator at the store that has received the card causes the card reader 12 to read the member card 32, and the card reader 12 reads the card identification, the member ID, and the password and passes them to the POS system 11 (step A2).
[0070]
If the card information identification (sign) is the code of the change saving card information, the POS system 11 accesses the change saving management server 21, presents the member ID and password, inquires the balance of the change account, and checks the change account management server 21. Reads out the member ID information from the customer information DB 211, returns the account balance if the password matches, and displays the obtained POS system 11 to the operator or the customer (steps A3 and A4).
[0071]
Then, the sales of the merchandise are registered in the POS system 11, and the consumption tax is added by operating the total key to obtain the total amount (step A5).
[0072]
Upon receiving the amount, the customer pays the price (step A6). The POS operator receives the money, inputs the amount, and operates the deposit key to output a change amount. If change occurs, the POS operator asks the customer whether to store the change (step A7).
[0073]
The customer answers whether to save the change or not (step A8), and the operator performs a save / refund designation operation (for example, presses a save / continue key or a refund key). The POS system 11 receives the saving designation, sets the change amount as a deposit, and receives the refund designation, sets the deposited amount to 0 yen (step A9).
[0074]
Moving to the flowchart of FIG. 3, the POS system 11 sends information such as the deposit / withdrawal amount to / from the change account, the purchased amount / product name / date / time, along with the member ID and password to the change saving management server 21 (step A10).
[0075]
The change savings management server 21 updates the change account balance and the purchase history information of the corresponding ID in the customer information DB 211 using the information received from the POS system 11 (step A11). Then, the updated balance account of the customer is sent to the POS system 11 (step A12).
[0076]
The POS system 11 prints the sent change account balance on the receipt together (step A13), and the operator returns the receipt, the card, and the change if the change was not stored to the customer (step A14).
[0077]
Next, a case where the savings amount of the change account is used as a part of payment will be described. Referring to FIG. 4, the processing operation until the POS system 11 outputs the total amount is the same as described above.
[0078]
The customer receives the total amount and informs that he / she will also use the savings amount of the change account for this purchase, and pays for the shortage of the change account amount. At this time, if, for example, the change savings amount is about 500 yen and the purchase amount is 1241 yen, 1000 yen is paid in cash and the remaining fractional amount (241 yen) is stored and paid from the change account. Is convenient (step B6).
[0079]
When the deposit amount is input to the POS system 11 and the deposit key is operated, the total amount is subtracted from the deposit amount, and a negative change amount is issued, and the absolute value thereof is set as the withdrawal amount. The change account balance acquired in step A3 is reduced and displayed (for example, a change amount of 0 yen and an account balance of 249 yen are displayed). If there is an account balance, it is asked whether to save or refund (step B7).
[0080]
The customer answers whether or not to save the change (step B8), and the operator performs a continuation / refund designation operation. (The POS system 11 receives the continuation designation, keeps the withdrawal of 241 yen, and receives the refund designation, with the additional withdrawal of 249 yen, with a withdrawal of 500 yen) (step B9).
[0081]
Returning to FIG. 3, the POS system 11 sends information such as a deposit / withdrawal amount to / from the change account, a purchased amount, a product name, date and time to the change saving management server 21 together with a member ID and a password (step A10). The subsequent steps are the same as described above.
[0082]
When the POS system 11 acquires the change account balance, it turns on the change saving member flag. If this flag is on, the drawer is not immediately opened even if the deposit key is pressed or touched in step A7 or B7. In step A9 or B9, any key is pressed (or touched) to display the final amount of refund to the customer, and then the drawer is opened.
[0083]
Further, in the embodiment in which the store (POS system) only deposits into the change account, only the processing of FIG. 2 is performed, and the POS system does not necessarily need to perform the balance inquiry and the step A4 to the change saving management server in step A3. If the card information identification (sign) is the code of the change savings member information, the change savings member flag is turned on.
[0084]
Next, with reference to FIG. 5, a description will be given of a processing operation in which a customer obtains information of the customer information DB 211 in the change savings management server 21 through a customer website and uses services on the site.
[0085]
First, the customer inputs the address of the customer website from the browser of the terminal 31 and accesses the website of the customer website in the change information center 2 through the Internet 200 and the firewall 23 (step C1).
[0086]
Upon receiving access from the customer terminal 31, the customer Web server 22 returns screen information for inputting the member ID and password to the terminal 31 (step C2).
[0087]
Upon receiving the transmitted information, the customer terminal 31 displays a member ID and password input screen (step C3).
[0088]
The customer enters his / her member ID and password on the member ID / password input screen and transmits the same to the customer Web server 22 (step C4).
[0089]
The customer Web server 22 queries the change savings management server 21 for the sent member ID and password, and determines whether the values are correct (step C5).
[0090]
If the values are correct, information to be provided to the customer and screen information for displaying a list of service item names are transmitted to the customer terminal (step C6).
[0091]
When the screen information is sent, a screen displaying a list of information and service names obtained on the customer terminal is displayed, and the service can be used (step C7).
[0092]
FIG. 6 shows an example of this service.
[0093]
(1) Payment for mail-order sales on the Web by saving change
It is assumed that the change saved by the member card can be used as a means of payment for mail-order sales. For example, when a store posts product information (images, prices, etc.) on a Web site, and a customer (member) purchases a product by placing an order from the Web, payment is made from the member's change savings (account balance). It is done by paying, and the goods purchased without actually paying the money are delivered to the home.
[0094]
(2) Web-based auction for members using settlement with saved change
The change saved on the member card can be used as a means of payment for an auction within the member.
[0095]
Each member registers his / her property that he / she wants to exhibit in the auction on the Web site, and conducts an auction on the Web within the member. At that time, as a means of settlement between the members who have bought and sold, it can be performed only by moving points between the change accounts of the customer information DB 211, and the settlement between members can be simplified.
[0096]
(3) Confirmation of change savings
Members can check the balance of their change account.
[0097]
(4) Setting the change saving target amount
Set a target amount of change savings, such as 5,000 yen or 10,000 yen. If set, the amount saved by change savings cannot be used until the amount is saved, and instead, if the target is achieved, the amount of savings of 10,000 yen is 500 yen, the amount of savings of 5,000 yen is 200 yen Is added to the change savings as an incentive.
[0098]
If you register your email address as part of your personal information, you will be notified by email when you reach your goal. For members without an Internet environment, this service can also be registered at stores.
[0099]
(5) Check change in savings
The change in change amount is shown in a graph. If the target amount has been set, the degree of reaching the target amount (currently%) is also indicated, and the current situation until the target is achieved is communicated to the customer in an easy-to-understand manner.
[0100]
(6) Benefits according to change savings
We will provide certain benefits according to the amount of change saved. For example, there is a method in which a certain product is offered as a special price for a certain period of time, such as an egg of 50 yen from 月 / ○ to △ / △. It has a Web page on which the details of the bargain sales are posted.
[0101]
We will try to get more change from these services and differentiate our customers from saving change.
[0102]
When the above items are displayed on the screen of the member's terminal in step C7, the member clicks his / her desired item on the screen. Information indicating which item has been clicked is sent to the change savings management server 21. When the customer sets something such as a change saving target, the information is sent (step C8).
[0103]
The customer Web server 22 receives information on what the customer has selected, and refers to the selected information from the service processing DB 221. When the customer sets the target amount of change savings, the information is received and the data attached to the change amount target amount setting processing information in the service processing DB 221 is updated (step C9).
[0104]
The customer Web server transmits the processing information referenced from the service processing DB and the updated attached data (screen information including procedures) to the customer terminal (step C10).
[0105]
The screen information sent from the customer Web server is received, and the content of the item selected by the customer is displayed on the screen of the customer terminal (step C11).
[0106]
Hereinafter, the processing outline of each service processing means will be described.
[0107]
(1) Payment for mail-order sales on the Web by saving change
The payment processing means transmits the payment amount as a withdrawal amount together with the member identification and password to the change savings management server 21 and instructs withdrawal from the balance of the change account of the customer. If the processing is not possible, it is included in the sales on the mail order side, and the product name and personal information are passed to the delivery means of the product and the like.
[0108]
(2) Web-based auction for members using settlement with saved change
The settlement processing means transmits the payment amount of the auction result as a withdrawal amount to the change savings management server 21 together with the buyer's member identification and password, and instructs withdrawal from the buyer's change account balance. If the processing is not possible, the payment amount is transmitted to the change savings management server 21 together with the seller's member identification and password as the deposit amount, and payment to the change account balance of the seller is instructed.
[0109]
(3) Confirmation of change savings
This processing means accesses the customer information DB 211 through the change savings management server 21 with the member ID and password inherited from the menu processing, acquires the corresponding change account balance, and displays it on the screen.
[0110]
(4) Setting the target amount of change savings
Upon acquiring the target amount from the member, this processing means updates the corresponding information of the account information in the customer information DB 211 through the change savings management server 21 with the inherited member ID and password.
[0111]
(5) Check change in savings
This processing means accesses the customer information DB 211 through the change savings management server 21 with the inherited member ID and password, acquires the corresponding change account balance history and the saving target amount, and changes the change amount of the change and the achievement ratio with respect to the target amount. Edit the transition of the graph into a graph and display it on the screen.
[0112]
(6) Benefits according to change savings
The page of privilege information is displayed on the terminal.
[0113]
The customer repeats the operation from step C8 to perform information and settings desired by the customer on the Web site.
[0114]
In the above description of the embodiment, the device that performs the sales processing of the store is described as the POS system, but may be an ECR or the like, and may be any sales processing device having a communication function with the change saving management server.
[0115]
【The invention's effect】
As described above, according to the present invention, means for storing a change generated when a customer pays for a purchased product or the like at a store in a customer information DB prepared by the store, and using a Web provided to the customer on the customer information DB Service means (e-commerce payment on the site, auction settlement between members, benefits from change savings, etc.), so that stores can differentiate themselves from other stores and motivate customers to make repeat purchases. Can be given
[0116]
In addition, the store can save time in preparing and returning change.
[0117]
In addition, when a change is stored in an account of a customer information DB at a POS or the like, a means for accumulating information on a customer's purchase amount, a product and a service name can be obtained. The information can be used as customer personal information for selling various products.
[0118]
For the customer, the necessity of preparing small change is reduced, and not only the trouble of paying a fractional amount of money is reduced, but also various services linked to change savings can be received.
[Brief description of the drawings]
FIG. 1 is a diagram showing a configuration of a change saving service system of the present invention.
FIG. 2 is a flowchart showing a processing operation of a store (a card reader 12, a POS system 11), a change savings management server (having a customer information DB 211), and a customer when selling a product or the like to the customer.
FIG. 3 is a flowchart showing a processing operation of a store (a card reader 12, a POS system 11), a change savings management server (having a customer information DB 211), and a customer when selling a product or the like to the customer.
FIG. 4 is a flowchart showing a processing operation of a store (a card reader 12, a POS system 11), a change savings management server (having a customer information DB 211), and a customer when selling a product or the like to the customer.
FIG. 5 is a flowchart showing a processing operation of a customer Web server 22 and a customer terminal when the customer uses a service on the customer Web site.
FIG. 6 is a diagram showing an example of a service for change saving members by a customer Web server 22.
[Explanation of symbols]
1 store
100 communication lines
11 POS system
12 Card reader
2 change information center
200 Internet
21 Change Savings Management Server
211 Customer information DB
22 Web server for customers
221 Service processing DB
23 Firewall
3 Customer
31 terminal
32 membership card

Claims (34)

A system in which a sales side includes a sales processing device, a card reader connected thereto, and a management server to which the sales processing device is communicatively connected, and a customer side has a membership card issued by the sales side, wherein the card reader is a customer Means for reading the information of the member card possessed by the customer, wherein the sales processing device receives the read information and determines whether the customer to be processed is a change savings member, and relates to the goods and services purchased by the customer. Means for calculating the total amount and subtracting this from the deposit amount, and, if the customer is a change savings member, the change amount is a positive amount if the change amount is a positive amount, and the absolute value if the change amount is a negative amount Means for sending the amount to the management server together with the member identification, and the management server stores the identification, password, personal information, and change account information for each member. Holding a database, exact change savings service system characterized in that it comprises means for updating the change due account balance of the member corresponding in and out amounts to be received from the sales processing device. If the customer is a change savings member and the change amount is a positive amount, the sales processing device also has means for acquiring a saving / refund designation. If the savings designation is received, the change amount is set as a deposit amount and the member is identified and transmitted to the management server. 2. The change saving service system according to claim 1, wherein the change saving service system transmits the change. When the management server updates the change account balance, the management server also has means for returning the updated balance to the sales processing device, and the sales processing device also prints the updated change account balance on the receipt together with the purchase information of the customer. The change saving service system according to claim 1, wherein the change saving service system comprises: The means for transmitting the deposit and withdrawal amount of the sales processing device together with the member identification is a means for transmitting at least one of the purchase price of the customer, the purchased product and the service information irrespective of the deposit and withdrawal amount, and the management server 3. The change saving service system according to claim 1, further comprising means for accumulating a purchase amount, purchased goods and service information in the database for each customer. The sales server is provided with a website for change saving card members that is communicatively connected to the management server and accessed from the customer terminal through the Internet, and obtains a member identification and password from the customer terminal requested by the website to access. 5. A system according to claim 1, further comprising: means for transmitting a service menu for a change savings member if the member ID and password of the database of the management server are queried, and a service processing means. The described change saving service system. As the service processing means, payment processing means for processing payment of goods and services purchased by the member through mail-order sales on the web operated by the selling side with the balance of the change account of the member, or a member who buys and sells settlement of the member web auction 6. The change saving service system according to claim 5, further comprising any one of settlement processing means for processing the transfer of the amount between the change accounts. The service processing means includes a processing means for obtaining a change savings target amount from a member, in which a predetermined amount corresponding to the amount at the time of achievement is added to the change savings amount from a member, and setting it in a database. Item 6. The change saving service system according to item 5. As the service processing unit, a change savings amount confirmation processing unit that acquires the balance of the change account of the member received from the database of the management server and displays the balance on the terminal of the member, or a privilege information corresponding to the change saving amount including the bargain sales information. 6. The change saving service system according to claim 5, wherein the change saving service system includes any one of posting means. As the service processing means, the history of the balance of the change account of the member received from the database of the management server and the saving target amount are acquired, and the change of the change saving amount and the change of the achievement ratio with respect to the target amount are edited into a graph, 8. The change saving service system according to claim 7, further comprising a change saving change confirmation processing means displayed on the terminal screen. A means for receiving the information on the member card read by the connected card reader to determine whether the customer to be processed is a change savings member, and calculating the total amount related to the products and services purchased by the customer and subtracting this from the deposit amount Means for calculating the change amount, and if the customer is a change savings member, the change amount is a positive amount and the customer is charged to a change account, and if the change amount is a negative amount, the absolute value is calculated from the account. A sales processing apparatus comprising means for transmitting, as a withdrawal amount, at least one of the deposit and withdrawal amount, customer purchase amount, purchased merchandise and service information to a management server together with a member identification. 11. The method according to claim 10, further comprising: means for acquiring a saving / refund designation of the change amount if the change amount for the change saving member is positive, wherein the change amount is the deposit amount upon receiving the saving designation. Sales processing equipment. 11. The system according to claim 10, further comprising: after transmitting the deposit / withdrawal amount to the change account to the management server, receiving the updated balance of the change account from the management server, and printing this on the receipt together with the purchase information of the customer. Sales processing equipment. The identification, password, personal information, change account information, and purchase history information of each change savings member are stored as a database, and the deposit and withdrawal amounts to the change account received from the sales processing device, and the change account balance of the corresponding member of the database based on the purchase information. And a means for updating the purchase history. 14. The management server according to claim 13, further comprising means for updating the change account balance of the corresponding member of the database with information received from the sales processing device, and returning the updated balance to the sales processing device. Upon receiving a member identification and password collation instruction from a server providing a web service for change saving members, means for comparing the information registered in the database with a result and returning a change account information from the server providing the service 14. The management server according to claim 13, further comprising means for returning change account information in the database when receiving a reference instruction, and updating the change account information in the database when receiving an update instruction for change account information. A web server that is connected to the Internet and provides a service for change savings members, comprising: means for accessing a database including identification, password, and change account information for each change savings member; Upon receipt, the member identification and password are obtained, and the member identification and password of the database are referred to, and if correct, a means for transmitting a web service menu for change saving members, and a web service processing means are provided. Web server. As the web service processing means, a payment processing means for processing payment of goods and services purchased by a member by mail order sales on the web operated by a sales side with a balance account of a member, or a member who buys and sells settlement of a member web auction 17. The web server according to claim 16, further comprising any one of payment processing means for processing by transferring the amount between the change accounts. The web service processing means includes a processing means for obtaining, from a member, a target amount of change savings in which a predetermined amount corresponding to the amount at the time of achievement is added to the change saving amount from a member, and setting this in the database. 17. The web server according to claim 16, wherein As the web service processing means, a change savings amount confirmation processing means for acquiring the balance of the change account of the member accepted by the database and displaying the balance on the terminal of the member, or posting privilege information according to the change saving amount including bargain sales information 17. The web server according to claim 16, comprising any of the means. As the web service processing means, obtains the history of the balance of the change account of the member received from the database and the saving target amount, edits the change of the change saving amount and the change of the achievement ratio with respect to the target amount into a graph, and displays the terminal screen of the member. 19. The web server according to claim 18, further comprising a change confirmation processing unit for displaying change savings displayed on the web server. The procedure to determine whether the customer to be processed is a change savings member by receiving the information of the member card read by the connected card reader, calculate the total amount of the products and services purchased by the customer, and subtract this from the deposit amount The procedure for calculating the change amount, and if the customer is a change savings member, the change amount is a positive amount and the deposit amount to the customer's change account.If the change amount is a negative amount, the absolute value amount is calculated from the account. A program having a procedure for transmitting, as a withdrawal amount, at least one of the deposit and withdrawal amount, a customer's purchase price, purchased merchandise and service information to a management server together with a member identification. 22. The method according to claim 21, further comprising a step of acquiring a saving / refund designation of the change amount if the change amount is positive for the change saving member, wherein the change amount is set as the deposit amount upon receiving the saving designation. program. 22. The method according to claim 21, further comprising a step of transmitting the deposit / withdrawal amount to / from the change account to the management server, receiving the updated balance of the change account from the management server, and printing this on the receipt together with the purchase information of the customer. program. Upon receipt of the deposit / withdrawal amount and purchase information from the sales processing device to the change account, identification of each change saving member, password, personal information, change account information, change account balance of the corresponding member in the database holding purchase history information, A program having a procedure for updating a purchase history. 25. The program according to claim 24, further comprising, when updating the change account balance of the corresponding member in the database with information received from the sales processing device, returning the updated balance to the sales processing device. Receiving a member identification and password collation instruction from a server providing a web service for change saving members, collating the corresponding information held in the database and returning a result, and a change account from the server providing the web service. 25. The program according to claim 24, further comprising a step of returning the change account information of the database when receiving an instruction to refer to the information, and updating the change account information of the database when receiving an update instruction of the change account information. The procedure for accessing the database including the identification, password, and change account information for each change saving member, and when accessed from the customer terminal via the Internet, obtains the member identification and password, and queries the database for the member identification and password and corrects them. For example, a program having a procedure for transmitting a web service menu for change saving members and a web service procedure. A change saving service method in a system having a database including a change saving member identification, a password, change account information, and a purchase history on a selling side,
A procedure for reading the information on the membership card held by the customer, a procedure for determining whether the target customer is a change savings member based on the read information, and calculating the total amount of goods and services purchased by the customer and storing the total amount And the procedure for calculating the change amount deducted from the above.If the customer is a change savings member, the change amount is a deposit if the change amount is positive, and the absolute value is a disbursement amount if the change amount is negative. The sales side has a procedure for updating the balance of the change account information of the member in the database and a procedure for storing at least one of the purchase amount of the member, purchased goods and service information in the purchase history of the database. Change savings service method. 29. The method according to claim 28, further comprising a step of acquiring a saving / refund designation of the change amount if the change amount is positive for the change saving member, wherein the change amount is set as the deposit amount upon receiving the saving designation. Change savings service method. Upon receiving access from the customer terminal through the Internet to the selling side, obtain the member identification and password, query the member identification and password in the database and, if correct, send a web service menu for change saving members, 29. The change saving service method according to claim 28, further comprising a service procedure. The web service procedure is a payment processing procedure for processing payment of goods and services purchased by a member through mail-order sales on the web operated by a sales side with a balance account of a member, or a member who has bought and sold settlement of a member web auction. 31. The change saving service method according to claim 30, further comprising any one of a settlement processing procedure for processing by transferring the amount between the change accounts. The web service procedure includes a processing procedure of acquiring a change saving target amount from a member, in which a predetermined amount corresponding to the amount at the time of achievement is added to the change saving amount, and setting the same in the database. 31. The change saving service method according to claim 30. The web service procedure obtains the balance of the change account of the member accepted by the database and displays a change savings amount display process on the member's terminal, or a posting procedure of privilege information according to the change savings amount including bargain sales information. 31. The change saving service method according to claim 30, comprising: The web service procedure acquires the history of the balance of the change account of the member accepted by the database and the saving target amount, edits the change of the change saving amount and the change of the achievement ratio with respect to the target amount in a graph, and displays the graph on the terminal screen of the member. 33. The change saving service method according to claim 32, further comprising a change saving change confirmation processing procedure to be displayed.

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