JP2003123169A - Supporting system for person having difficulty in hearing - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system by which a person having difficulty in hearing speedily and properly carries out urgent communication with the outside for receiving support when the support is required. SOLUTION: The system is characterized in consisting of a transmitter (a) and a receiver (b) which are provided on the side of each subscriber member and by which data can be delivered and received through a public communication line (3) between an operation center and each member by a means except for a sound means at least; transmitters (f and g) and a receiver (c) by which data can be delivered and received between the member and the supporting facilities (4A to 4E) through the public communication line (3), a database (d) having personal data, etc., of the member recorded therein, and an arithmetic unit (e) for determining a supporting method proper to the member and the supporting facility which has to carry out the supporting method by referring to the personal data, etc., recorded in the database (d) according to the support request signal received from the member, which (f, g, c, d and e) are provided on the operation center side.

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method for assisting a hearing-impaired person who can receive prompt and appropriate assistance when the hearing-impaired person becomes suddenly ill or has an accident or the like. About the system. 2. Description of the Related Art Hearing impaired persons cannot communicate by voice, so if they are suddenly ill or have an accident when a caregiver is absent, they can call a hospital, fire department, It is not possible to contact family members, police, car repair companies, etc. to explain the situation. Facsimile and e
You can use email, but your name, address,
There is no time to fill in and report the symptoms and accident situation in detail, and it is difficult to receive prompt and appropriate assistance. [0003] The present invention has been made to solve the above-mentioned problems, and an object of the present invention is to provide a hearing-impaired person or the like with urgent communication with the outside to provide assistance. It is an object of the present invention to provide a system that can quickly and appropriately execute the request when it is necessary to receive the request. [0004] The object of the present invention is to provide the following components [a] and [b] provided at the place designated by each member, ie, [a] voice means. A transmitter capable of transmitting a support request signal to the operation center through the public communication line, and [b] receiving communication data notified from the operation center to the member through the public communication line, and visually displaying the received data. And the components described in the following [c] to [g] provided in the operation center, that is,
[C] a receiving device that receives a support request signal from a member, and [d] a database that records the member's personal data and data related to various support agencies and is updated as needed.
[E] In response to the support request signal sent from the member, refer to the personal data recorded in the database and data on various support organizations, and provide a support method suitable for the member and a support organization that should execute the support method. And (g) a transmission device for a protection institution that transmits a protection order to a determined protection institution via a public communication line to execute the protection method determined by the calculation device; A member sending device for notifying the member of at least the support method to be executed and the name of the support institution as data that can be visually displayed by the receiver on the member side via a public communication line. Achieved by the featured deaf support system. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The configuration of the present invention will be specifically described below with reference to the drawings. FIG. 1 is an explanatory diagram showing one embodiment of a hearing aid system according to the present invention. In the figure, 1A, 1B... 1N indicate a number of subscribers A,
B... N (hearing impaired persons) are designated places, respectively, and are usually residences and work places where the members live.
Also, when preparing for a car breakdown or accident, it may be inside the car. Reference numeral 2 denotes an operation center such as a company or a public organization that provides a service using the support system according to the present invention. Reference numeral 3 denotes a public communication line, which may be wired or wireless, analog or digital. 4A to 4E are various types of support organizations that actually perform support activities, such as hospitals, fire departments, police stations, family members, security companies, car repair companies,
Gas companies, electric power companies, etc. [0006] A transmitter a and a receiver b are respectively installed at locations 1A, 1B, ... 1N designated by the respective members A, B, ... N. In the figure, for convenience, only the transmitter a and the receiver b installed at the place 1B designated by the member B are shown. The transmitter a is operated by the member B who is a hearing impaired by the operation center 2 by means other than voice means.
Is a transmitter capable of transmitting a support request signal through the public communication line 3. Therefore, the transmitter a needs to have at least a transmission means (usually a visual means) other than the audio means so that the hearing-impaired person can transmit a support request signal, but in addition to this, Having audio means is no problem. Specifically, a telephone with a facsimile (FAX) function, a personal computer capable of e-mail, a mobile telephone with an e-mail function, and the like. The receiver b is connected from the operation center 1 to the public communication line 3
This is a receiver that can receive communication data notified to a member through the PC and visually display the communication data, and specifically include a personal computer, a cable TV, a FAX, a mobile phone, and the like. The transmitter a and the receiver b do not necessarily need to be separate and independent, and a transmission / reception device having both of the above functions (a personal computer, a facsimile, a mobile phone with an e-mail function, etc.). Then, there is no problem even if it is a single device. [0007] The operation center 2 has a receiving device c for receiving the support request signal from each member, a database d recording personal data of each member, and the like.
In response to the support request signal sent from the member, the personal data and the like recorded in the database d are referred to, and a support method suitable for the member and a computer or the like for determining a support organization to execute the support method are determined. The arithmetic unit e, a transmission unit f for a protection organization that transmits a protection instruction to the determined protection organizations 4A to 4E through the public communication line 3 to execute the protection method determined by the arithmetic unit e, and a member who has sought protection. In response to this, at least a member transmitting device g for notifying at least the protection method to be executed and the name of the support institution as data that can be visually displayed by the receiver b on the member side through the public communication line 3, and an operator operating And an input / output device h. i is a data bus. [0008] The receiving device c is specifically a facsimile device, a personal computer, or the like. The database d is a large-capacity storage device, and records personal data of each subscribing member and data on various support organizations. Here, the personal data of each subscribing member is personal information necessary for selecting and determining an appropriate supporting method when receiving a support request signal from the subscribing member. Number, name, age, gender, address, blood type, whether or not you are allergic, history of disease, the name of the disease you are having, the medication you are using, your normal blood pressure, the name of your doctor and the name of your hospital or clinic, your insurance card Numbers, fax numbers, e-mail addresses, etc. In addition, the data on various support organizations is information on organizations that can actually perform a support action when receiving a support request signal from a member, and the operation center provides a service to member members on a nationwide scale. If so, for example, the names of hospitals and clinics nationwide, the names and specialties of their physicians, fire stations nationwide, police stations nationwide, family members, neighbors, security companies,
The locations and contact methods (telephone numbers, fax numbers, etc.) of automobile repair companies, gas companies, water bureaus, electric power companies, and the like. These data are based on the personal data and the method of contacting the member's family, neighbors, etc. based on the declaration of the member or his / her family.
Data on fire departments, etc.) are updated to the latest information from time to time through independent surveys and member requests. [0009] The transmission device f for the protection institution is, specifically, a telephone, a facsimile or the like. The member transmission device g is a device capable of transmitting information to the member by at least a visual means, specifically, a facsimile, a personal computer capable of e-mail, and the like. The transmission device f for the protection organization and the transmission device g for the member can be shared by a single device having functions necessary for both. The input / output device h is a keyboard, a printer, a display device, or the like. [0010] Hereinafter, a method of using the hearing impaired person support system will be described by taking as an example a case where a member B who is a hearing impaired suddenly experiences a physical disorder and wants to call an ambulance.
The member B writes, for example, “hematosis” on an appropriate sheet at hand,
The symptom is simply described as "pain in the chest" and transmitted to the operation center 2 using the transmitter a (in this case, FAX). At this time, if you have room,
Although the member number and items such as "Thanom the ambulance" may be added, even if such items are not described, the operation center receives the description of the communication record column of the received fax and the data recorded in the database d. , The sender can be easily identified, and the member who seeks assistance need only describe the minimum necessary items and fax it. Alternatively, the member may prepare several types of paper in which symptoms expected for him / her or other necessary items are described in advance, and may fax one of them as it is when necessary. The e-mail function of a personal computer or a mobile phone may be used to request assistance from the operation center. Alternatively, a terminal for transmitting a support request signal may be lent in advance to the member from the provider of the support system to the member, and the member may request the support using the terminal when necessary.
This terminal is equipped with several types of buttons, such as "Sudden illness", "Fire", "Robbery", and "Gas leak", and is an adapter type that is used by connecting to a home telephone line. A device in which a predetermined assistance request signal is automatically transmitted to the operation center when the member presses the button when necessary. In this case, the terminal plays the role of the transmitter a. In addition, if irregularities representing "sudden illness", "fire" and the like are formed in braille on or near the button of the terminal, even those who have visual impairment as well as hearing can easily seek assistance. be able to. Transmitter (terminal) a in this case
Is a device that can seek assistance by tactile means. These support request signals are sent to the receiving device c of the operation center 2 through the public communication line 3. [0011] Support request signal from member B (for example, FAX)
In the operation center, the operator searches the database d using the keyboard of the input / output device h, confirms the name of the member B, etc., and follows the program installed in the arithmetic unit e (computer). Then, the user selects "Bleeding" from various preset items and inputs necessary information such as a member number. At that time, the arithmetic unit e uses the personal data recorded in the database d and the data on the rescue institution to provide a rescue method, that is, an instruction to arrange an ambulance, the name of the nearest hospital of the member B, and the name of the ambulance. The deployed fire department or emergency center or the like is selected and determined and displayed on the display device of the input / output device h. The operator sees this, contacts the fire department or the emergency center using a transmission device f (for example, a telephone) addressed to the support organization, and requests the member B to dispatch an ambulance. At the same time, information useful for support and treatment from the personal data of member B, such as address, age, gender, blood type, whether or not allergies, past illness, name of disease being affected, medicine in use, blood pressure during peacetime, Print out the name of your doctor, the name of the hospital or clinic to which it belongs, your insurance card number, etc., and fax this to the fire department or emergency center. Instead of facsimile, the information may be transmitted in an e-mail format. In either case, the transmission is performed using the transmission device f for the support organization. By being able to obtain such information in advance, the rescue crew can take appropriate measures in emergency treatment in the ambulance before arriving at the hospital, without having to write to patient B who is a hearing-impaired person. . Next, the operator requested the member B, for example, to arrange for an ambulance to the XX fire department using the member transmission device g (FAX or e-mail). It will arrive in XX minutes. ]. If necessary, the family of the member B is notified of the hospitalization of the member B by an ambulance and the hospital name, etc., by using the transmission device f for the support organization. [0013] Therefore, the member B can receive an ambulance dispatch from the nearest fire department or emergency center in the shortest time only by facsimile contacting the operation center with, for example, "Bleeding". You can receive the best services, such as being able to receive the best possible first aid without having to do it, be able to stay in the best hospital, and get in touch with your family. In addition, from the viewpoint of rescue workers and hospitals, it is possible to quickly take optimal treatment measures for the hearing impaired. The same applies to fires and other accidents. Members can immediately receive a fire truck or police car by simply contacting the operation center by facsimile, etc., and property and physical safety are guaranteed. Although the present invention is mainly intended for hearing-impaired persons, it can be used by healthy persons,
The present invention can also be suitably used for elderly people and the like who have difficulty in taking appropriate measures on their own in case of sudden illness or accident. According to the present invention, when the hearing-impaired person or the like needs to urgently contact the outside and receive assistance, the present invention can be implemented quickly. It is possible to provide a system that can be appropriately executed.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is an explanatory diagram showing one embodiment of a hearing-impaired person assistance system according to the present invention. [Description of Signs] 1A-1N Location designated by the member 2 Operation center 3 Public communication line 4A-4E Supporting organization a Transmitter b Receiver c Receiving device d Database e Arithmetic device f Supporting organization transmitting device g Transmission to member Device h Input / output device i Data bus

   ────────────────────────────────────────────────── ─── Continuation of front page    F term (reference) 5B075 ND03 PP13 PQ02 PQ03 UU08                 5C087 AA02 AA10 AA21 BB12 BB16                       BB18 BB46 BB74 BB76 DD04                       DD05 DD07 DD14 DD23 DD24                       EE18 FF01 FF05 FF17 FF19                       FF23 GG12 GG23 GG57 GG70                       GG83                 5K101 KK14 KK19 LL01 MM07 NN21                       PP03 PP04 RR12

Claims (1)

Claims: 1. Components described in the following [a] and [b] provided at a place designated by each member and [c] to [g] provided in an operation center. A hearing aid for the hearing impaired, comprising: the above-mentioned components. [A] A transmitter capable of transmitting a support request signal to an operation center through a public communication line by means other than at least voice means. [B] A receiver capable of receiving communication data notified to the member from the operation center via a public communication line and visually displaying the communication data. [C] A receiving device that receives a support request signal from a member. [D] A database that records the personal data of participating members and data related to various support organizations, and is updated as needed. [E] In response to the support request signal sent from the member, refer to the personal data recorded in the database and the data on various support organizations, and provide a support method suitable for the member and a support organization that should execute the support method. Arithmetic unit that determines [F] A transmission device for a protection institution that transmits a protection instruction to the determined protection institution via a public communication line in order to execute the protection method determined by the arithmetic unit. [G] A member transmission device that notifies a member who has sought assistance of at least the assistance method to be executed and the name of the institution through a public communication line as data that can be visually displayed by the receiver on the member side.