JP2014099675A - Emergency notification system for hearing-impaired persons and the like - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an emergency notification system for hearing-impaired persons and the like in which, wherever a hearing-impaired person or the like who is disable to utter, can make an emergency notification at ease and surely and can receive the result thereof, and a notification method.SOLUTION: The emergency notification system comprises: a notification application for transmitting positional information and emergency information to a notification server; the notification server in which a present position is transferred to the positional information server together with member information and artificially converted into voices by a voice synthesis section and a telephone set at the side of a call center is called; and the call center in which an operator receives the emergency information via a display of the positional information server and the telephone set and then requires a dispatch to an emergency agency. Dial buttons of the telephone set corresponding to several kinds of message patterns encoded beforehand are pressed, one response message selected from among a plurality of encoded response messages is transmitted and the message is displayed in the notification application, thereby contacting a person who made the notification.

Description

  The present invention relates to an emergency call system for a hearing impaired person or the like.

As shown in Patent Document 1, when a conventional emergency communication system receives an emergency report such as a failure or a disaster or a fax report of emergency report information such as a reporter, it is printed out by a fax receiver and the paper is used as a basis. The person in charge inputs a necessary information to the command system to issue a dispatch command. In this method, there are problems that it takes time until the dispatch command is issued, and it is difficult to confirm and obtain correct information when there is a description mistake in the FAX from the reporter.
In addition, there is a problem that it takes time and labor, such as a person in charge to contact a person concerned by FAX or telephone, and searching for a contact or manually contacting the person concerned.
In addition, as shown in Patent Document 2, emergency victims receive emergency reports such as faults or disasters, emergency report information such as whistleblowers, etc. emergency report information to emergency call centers such as hospitals, fire departments, police and disaster assistants. There are ways to report and ask for help.
When an emergency call is issued from a mobile phone with a transmission function that can be easily confirmed as an emergency call, the emergency call is made to a mobile phone with a reception function that can be confirmed as the emergency call. Automatic transmission of the stored voice message that stores the name, address, and medical history of the owner to be transmitted by mobile phone, and automatically displays it on the mobile phone display that transmits and receives the name, address, and medical history of the owner. Configured to be able to. Furthermore, an emergency call confirmation key is provided so that an emergency call can be easily confirmed.

JP2002-157668 JP2012-44438

As shown in Patent Document 1, when a conventional emergency communication system reports to a predetermined emergency call center by FAX (facsimile) means, it is not sure whether or not it has been transmitted to the other party. When reporting on the road, it was difficult to report.
In the case of the invention shown in Patent Document 2, it is difficult to make an emergency call directly with a mobile phone in the case of a hearing impaired person or the like in which the caller cannot talk.
When hearing-impaired persons etc. communicate with emergency organizations, the message is converted into voice once and reported, and when replying, the operator's voice is converted into text information, illustration information or pictographic information and the mobile phone display Need to be displayed. However, in order to convert the voice back into characters, the caller's voice must be converted into a correct message, and a large facility is required to provide a device therefor.

The present invention uses an existing communication network, and when a hearing impaired person who is a reporter encounters a fire, illness, or accident, he / she can quickly and surely make an emergency call and seek relief. It is to provide an emergency call system and method for persons and the like.

In order to solve the above-described problem, the emergency call system for the hearing impaired and the like of the present invention is configured as follows.
The emergency call system for hearing-impaired persons, etc. according to the present invention uses the location information means the location information of the location where the caller is currently located, the member information ID and the emergency information selected from the fire, first aid, incident, etc. created with letters to the notification server After receiving the notification application to be sent and the location information and emergency information obtained from the notification application at the notification reception unit, one of the signals conveys the current location to the location information server together with the member information, and the other signal Emergency information is converted into speech information by the speech synthesizer as notification information, and a notification server having a function of calling a telephone on the call center side via a telephone line I / F, and an operator can send emergency information via the telephone A call center requesting emergency services (hospital, police, fire department, Japan Coast Guard, etc.) and an operator Presses the dial button of the telephone associated with several kinds of pre-coded message patterns in order to contact the whistleblower to complete the dispatch request, and “through the telephone line I / F of the reporting server” One response message selected from a plurality of response notifications consisting of encoded character information, illustration information or pictographic information is transmitted from the response communication unit, and a message is displayed on the notification application display to notify the reporter. It is characterized by doing.

The emergency call method for hearing-impaired persons of the present invention,
(1) First, the whistleblower selects the menu to be displayed on the display of the whistleblower application, enters the situation (fire, first aid, incident, home, current location, person or family, illness, injury, etc.)
(2) Next, the notification application transmits the member ID set in advance and the location information obtained from the location information means to the notification reception unit of the notification server in addition to the emergency information corresponding to the situation, and the member information (address , Age, gender, blood type, medical history, etc.)
(3) The voice notification information is artificially converted into voice by a voice synthesizer and is called to the call center via the telephone line I / F. The synthesized voice notifies the operator, and the location information and member information are also sent. Tell the location server,
(4) The operator makes a request for dispatch to the emergency organization based on the information from the voice and the notification server,
(5) The operator sends a code number indicating that the call is requested to the telephone to the response notifying unit via the telephone and the telephone line I / F.
(6) The response message to the effect that the emergency organization has accepted the request for dispatch is that the response message associated with the code number is displayed on the display of the notification application as text information or illustration information and is notified to the reporter. And

Here, hearing-impaired persons and the like refer to persons who have difficulty in talking. For example, people with hearing impairments (deafness), deaf people (deaf people), middle-aged deaf people who have developed hearing loss such as mild to severe hearing loss This includes people with hearing loss and foreigners who cannot speak the language of the country.

The reporting application refers to software that is installed in and operates on a mobile phone, a mobile terminal, or the like.
A mobile phone is a mobile communication system that carries a telephone set by a wired telephone carrier. Wireless communication using radio waves between base stations and terminals connected to wired communication lines (telephone lines, etc.) A mobile phone terminal used.

The position information means refers to information means for detecting a position including GPS or a multiple base station system. Here, GPS is an abbreviation for Global Positioning System, and refers to a device that specifies a position by a global positioning system).
A plurality of base station systems (corresponding to an enhanced time difference system, a time difference system (TDOA), a multi-station direction measurement system (AOA), etc.) and a cell base system (a method of positioning from a single base station) are used together with GPS.

The notification server stores emergency items such as fire, first aid, and incidents in advance, and synthesizes and conveys the emergency information obtained from the notification application and voice notification information consisting of the name and address of the member information by voice. In addition, it is a server that conveys member information and the current location to the location information server. Here, speech synthesis is a system that synthesizes human voices artificially, and speech synthesis technology is a screen for people with disabilities who cannot read characters or those who cannot read characters (infants, foreigners, etc.). It has been used for a long time as reading software, and it is used by people who have difficulty in speaking as an alternative.

Call center is an emergency call service that sends the current location to the operation center with a simple operation in case of sudden illness or accident currently used in the market, and connects to the nearest police, firefighting, Japan Coast Guard etc. related organizations. Point to. Emergency agencies refer to police stations, fire stations, Japan Coast Guard, hospitals, etc.

According to the emergency call system and method for hearing impaired persons and the like according to the present invention, the emergency call system for hearing impaired persons can make an emergency call to an emergency organization quickly and reliably using an existing communication network. The person with hearing impairment who is the reporter cannot report fire, illness and accident, and will not suffer unexpected damage.

The block diagram of the emergency call system which concerns on Embodiment 1, 2 of this invention is shown. The display of the report content selection of the mobile telephone which concerns on Embodiment 1 of this invention is shown. The display of the home of the mobile phone which concerns on Embodiment 1 of this invention, and the present location is shown. The display of the applicable person selection of the mobile telephone which concerns on Embodiment 1 of this invention is shown. The display of the emergency call of the mobile telephone which concerns on Embodiment 1 of this invention is shown. The display of the reception result of the mobile telephone which concerns on Embodiment 1 of this invention is shown. 1 shows a standby display of a mobile phone according to Embodiment 1 of the present invention. 1 shows a display of a mobile phone according to Embodiment 1 of the present invention. The display of the report content selection of the mobile telephone which concerns on Embodiment 2 of this invention is shown. The display of the home of the mobile telephone which concerns on Embodiment 2 of this invention, and the present location is shown. The display of the applicable person selection of the mobile telephone which concerns on Embodiment 2 of this invention is shown. The display of the emergency call of the mobile telephone which concerns on Embodiment 2 of this invention is shown. The display of the emergency call of the mobile telephone which concerns on Embodiment 2 of this invention is shown. The display of the reception result of the mobile telephone which concerns on Embodiment 2 of this invention is shown. The standby display of the mobile telephone which concerns on Embodiment 2 of this invention is shown. The display of the mobile telephone which concerns on Embodiment 2 of this invention is shown.

10 Reporter 20 Report Application 21 Mobile Phone 21a Display 22 Menu 30 Report Server
31 Report reception part 32 Voice report information 32d Member information 33 Voice synthesis part 34 Voice 35 Telephone line I / F
36 Response Notification Unit 40 Call Center 41 Location Information Server 41a Display 42 Operator 43 Telephone 50 Emergency Organization S Artificial Satellite T Base Station

(Embodiment 1)
Hereinafter, a preferred embodiment 1 for carrying out the present invention will be described in detail with reference to the drawings.
FIG. 1 is a block diagram showing a system configuration for a caller 10 with hearing impairment to notify an emergency agency 50 of an emergency call.
In FIG. 2, the mobile phone 20 uses the GPS (S) or base station (T) system in combination with GPS to obtain location information and member information ID and emergency information 22 created using characters. (Fire, first-aid, incident) selected as shown in FIG. The notification server 30 receives the location information and emergency information obtained from the mobile phone 20 at the notification reception unit 31, and one of them reports the current location to the location information server 41 in the call center 40 together with the member information 32d of the notification server 30. On the other hand, the emergency information 22 is converted into voice information artificially by the voice synthesizer 33 as voice notification information 32 and the telephone 43 on the call center 40 side is called through the telephone line I / F 35.

In the call center 40, the operator 42 receives the emergency information 22 through the telephone 43, and then requests the emergency organization 50 (hospital, police, fire department, Japan Coast Guard, etc.). Further, in the call center 40, the operator 42 presses a dial button of a telephone set associated with several kinds of pre-coded message patterns in order to notify the reporter 10 of completion of the dispatch request.
Then, the response message from the operator 42 is one response message selected from a plurality of response messages composed of encoded character information, illustration information or pictographic information from the response communication unit 36 via the telephone line I / F 35. The information is transmitted and displayed on the display 21a of the mobile phone 20 as shown in FIG.

The emergency call order for hearing-impaired persons and the like according to the present invention will be described with reference to the drawings and FIGS.
(1) The reporter 10 selects the menu 22 that the report application 21 displays on the display 21a of the mobile phone 20, and the situation (fire, first aid, incident, etc.) (FIG. 2), home, current location (FIG. 3), Select the person or family (Fig. 4) and enter the details of the situation (illness, injury) (Fig. 5).
(2) The notification application 21 transmits location information obtained from a preset member ID and location information means to the notification reception unit 31 of the notification server in addition to emergency information corresponding to the situation. Further, the member information 32d (address, age, gender, blood type, pre-existing condition, etc.) (FIG. 6) corresponding to the member ID notified from the member information database 31 and member information database is acquired and the voice notification information 32 is created. To do.
(3) The voice report information 32 is converted into voice 34 by the voice synthesizer 33.
(4) A call is made to the call center 40 via the telephone line I / F 35, and the synthesized voice 34 is transmitted to the operator.
(5) When the operator 42 presses the dial button on the telephone 43, the code number is transmitted via the telephone 43 and the telephone line I / F 35, and the response “The emergency agency is being notified. It transmits from the notification part 36. (Fig. 7)
(6) The operator 42 makes a dispatch request to the emergency organization 50 based on the information from the voice 34 and the notification server 30.
(7) The response message to the effect that the emergency organization has accepted the dispatch request is sent from the operator 42 by pressing the dial button on the telephone 43 to transmit the code number, and the associated response message is displayed on the display of the mobile phone 20 such as a hearing impaired person. The character information, illustration information, or pictographic information is displayed on 21a to notify the reporter. (Fig. 8)
(Embodiment 2)
Hereinafter, a preferred embodiment 1 for carrying out the present invention will be described in detail with reference to the drawings. Since the block diagram and FIG. 1 showing the system configuration are the same as those in the first embodiment, description thereof will be omitted.

The emergency call order for hearing-impaired persons and the like according to the present invention will be described with reference to the drawings and FIGS.
(1) The reporter 10 selects the menu 22 that the report application 21 displays on the display 21a of the mobile phone 20, and the situation (fire, first aid, incident, etc.) (FIG. 9), home, current location (FIG. 10), The person, family, man or woman is selected (FIG. 11), and the details of the situation (illness, injury) (FIG. 12) are continuously input.
(2) The notification application 21 transmits location information obtained from a preset member ID and location information means to the notification reception unit 31 of the notification server in addition to emergency information corresponding to the situation. In addition, the report reception unit 31 and the member information 32d (address, age, sex, blood type, past illness, etc.) corresponding to the member ID notified from the member information database (FIG. 6) are acquired and the voice report information 32 is created. To do.
(3) The voice report information 32 is converted into voice 34 by the voice synthesizer 33.
(4) A call is made to the call center 40 via the telephone line I / F 35, and the synthesized voice 34 is transmitted to the operator.
(5) By pressing the dial button on the telephone 43, the operator 42 transmits the code number via the telephone 43 and the telephone line I / F 35, and responds with "We are calling the emergency organization. Please wait for a while." It transmits from the notification part 36. (Fig. 13)
(6) The operator 42 makes a dispatch request to the emergency organization 50 based on the information from the voice 34 and the notification server 30.
(7) The response message to the effect that the emergency organization has accepted the dispatch request is sent from the operator 42 by pressing the dial button on the telephone 43 to transmit the code number, and the associated response message is displayed on the display of the mobile phone 20 such as a hearing impaired person. The character information, illustration information, or pictographic information is displayed on 21a to notify the reporter. (FIGS. 14, 15, and 16)

  The emergency call system of the present invention uses an existing communication network, and a person with hearing impairment who is a reporter cannot report a fire, illness, or accident, and does not suffer any unexpected damage. It is a system that can reliably make emergency calls and rescue, and can be widely used in society.

In order to solve the above-described problem, the emergency call system for the hearing impaired and the like of the present invention is configured as follows.
The emergency call system for hearing-impaired persons and the like of the present invention is emergency information created by a plurality of messages that combine illustration information combined with member information ID and character information together with position information of the location where the caller is currently located from the position information means. After receiving the location information and emergency information obtained from the notification application at the notification reception unit, one of the signals conveys the current location to the location information server together with the member information, The signal includes a notification server having a function of artificially converting the emergency information as voice report information into voice by a voice synthesizer and calling a telephone on the call center side via a telephone line I / F, and a telephone. the emergency information receiving operator, then the call center to dispatch request the emergency agency, further, operating In order to notify the reporter of the completion of the dispatch request, the user presses the dial button of the telephone set associated with several kinds of pre-coded message patterns, and the telephone line I / F of the notification server is used. One response message selected from a plurality of response messages combining character information and illustration information in the response communication unit is transmitted, the message is displayed on the display of the notification application, and the reporter is contacted .
In addition, emergency call methods for hearing impaired people, etc.
(1) First, the reporter selects a plurality of messages consisting of illustration information combined with text information on the display of the report application, enters the situation,
(2) Next, the notification application transmits the preset member ID and location information obtained from the location information means to the notification reception unit of the notification server in addition to the emergency information according to the situation. Obtain member information and create voice report information,
(3) The voice notification information is artificially converted into voice by a voice synthesizer and is called to the call center via the telephone line I / F. The synthesized voice notifies the operator, and the location information and member information are also sent. Tell the location server,
(4) The operator makes a request for dispatch to the emergency organization based on the information from the voice and the notification server,
(5) The operator sends a code number indicating that the call is requested to the telephone to the response notifying unit via the telephone and the telephone line I / F.
(6) The response message indicating that the emergency organization has accepted the request for dispatch is one selected from a plurality of messages composed of illustration information combined with character information on the display of the notification application for the response notification associated with the code number . A response message is transmitted, the message is displayed on the display of the notification application, and the reporter is contacted.

According to the emergency call system and method for hearing impaired persons and the like of the present invention, the emergency call system for hearing impaired persons is a response message selected from a plurality of messages combining character information and illustration information on a display of a notification application. Can send and receive emergency calls to emergency organizations quickly and reliably using the existing communication network, and the person with hearing disability who is the whistleblower cannot report a fire, illness or accident. You wo n’t suffer any damage.
that's all

Claims (2)

Obtained from the notification application for transmitting emergency information selected from fire, first aid, incidents, etc., created with the member information ID and characters, together with the location information of the location where the reporter is present from the location information means, and the notification application After receiving the location information and the emergency information at the report receiving unit, one of the signals conveys the current location to the location information server together with the member information, and the other signal is artificially transmitted by the speech synthesis unit using the emergency information as the voice report information. The voice server and the call server with the function of calling the telephone on the call center side via the telephone line I / F, and the operator receives emergency information via the telephone, and then the emergency organization (hospital, police, The call center requesting dispatch to the Fire Department, Japan Coast Guard, etc. Therefore, by pressing the dial button of the telephone set associated with several kinds of pre-coded message patterns, the character information and illustration encoded from the response communication unit through the telephone line I / F of the notification server One response message selected from a plurality of response messages composed of information or pictographic information is transmitted, the message is displayed on the display of the notification application, and the caller is notified, and the emergency call system for hearing impaired persons, etc. . The emergency call method for hearing impaired people, etc.
(1) First, the whistleblower selects the menu to be displayed on the display of the whistleblower application, enters the situation (fire, first aid, incident, home, current location, person or family, illness, injury, etc.)
(2) Next, the notification application transmits the preset member ID and location information obtained from the location information means to the notification reception unit of the notification server in addition to the emergency information according to the situation. Obtain member information (address, age, gender, blood type, previous medical history, etc.) and create voice report information.
(3) The voice notification information is artificially converted into voice by a voice synthesizer and is called to the call center via the telephone line I / F. The synthesized voice notifies the operator, and the location information and member information are also sent. Tell the location server,
(4) The operator makes a request for dispatch to the emergency organization based on the information from the voice and the notification server,
(5) The operator sends a code number indicating that the call is requested to the telephone to the response notifying unit via the telephone and the telephone line I / F.
(6) A response message indicating that the emergency organization has accepted the request for dispatch is a notification of the response associated with the code number, displaying the character information, illustration information or pictographic information on the display of the notification application and notifying the reporter. An emergency call method for hearing impaired people, etc.