JP2003036344A - Request business processing method, program for executing the method, and recording medium - Google Patents

Abstract

(57) [Summary] [PROBLEMS] To manage and operate various business requests routinely performed by a company or the like on a system using a network so that a reasonable and simple business request can be executed. SOLUTION: Business request form blank data is created and stored in data storage means accessible from each terminal device (S1). Then, when the business request drafter performs the request processing, the business request form blank data is called and displayed by the terminal device (S2), and predetermined information including the request destination information and the request content information is input according to the set items (S2). S3). The requester transmits the business request form data for which information input has been completed to the request destination terminal device (S
4). The person in charge of the request performs the work according to the received request contents (S5), opens the requested work completion report data, inputs information indicating the completion of the requested work (S6), and transmits the information to the requesting terminal device. (S7).

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a requested business processing method, a program for executing the method, and a recording medium,
More specifically, the present invention relates to a requested job processing method for managing and operating on a system various business requests that are routinely made by companies and the like using a network.

[0002]

2. Description of the Related Art In the business activities of companies and public institutions, it is usually the case that the person in charge of each section directly requests the work to other persons, other sections, or external companies or periods. Often occurs in the business of. Such requested work includes a wide variety of work requests such as construction and repair, orders for purchased products and development products, requests for preparation or order of various documents and materials, preparation requests for meetings and events. In addition, such requested work may involve not only the range of work division of each person in charge, but also a request for work related to a social gathering event, business such as a union, or the like.

Conventionally, when making a work request as described above, for example, a request drafter fills in the request contents (work request form) on a paper prepared and the approval of the superior of the section to which the requester belongs. Upon receipt of the approval mark, the request mark is completed, and the request mark is generally sent to the section of the requestee (or the section of the requestee's contact section) by, for example, an in-house flight. There is.

The requestee (requested section) that has received the request form as described above confirms the request form and executes the requested work. A business management system is often operating in each section. As the business management system, various types of systems are provided according to the type of business and business form. For example, work and product orders, inventory management, delivery date,
A system that manages information such as product shipment / work execution, inspection, accounts receivable management, etc. is used. In the case of the above example, the requested work contents are input as management information and the requested work is completed. At the stage, a process for inputting completion is performed.

At the stage where the requested work or the delivery of the requested product is completed, the person in charge of the requested section enters the actual business processing content and the business processing result in the request slip received from the request source, and the request source is sent by the in-house flight. Return to.

[0006]

As described above, in various requested operations, the person in charge makes a request by filling in the request content on a paper request sheet and transferring the request sheet to the section to which the request is made. The method of managing processing is complicated and time-consuming, and in order to distribute information in a paper medium, for example, when performing business management with a computer system,
There is a problem that an irrational work occurs through the request process because it is necessary to input the information on paper to the terminal at the request destination.

The present invention has been made in view of the above circumstances, and it is rational and simple by managing and operating various business requests that are routinely made by companies on a system using a network. It is an object of the present invention to provide a business request processing method capable of executing various business requests, a program for executing the method, and a recording medium.

[0008]

According to a first aspect of the present invention, there is provided a network system in which a plurality of computer terminal devices connected via a network are set to be capable of transmitting and receiving data between the computer terminal devices.
This is a method for processing a requested job that enables the requested job to be executed by transmitting a request for the job from the terminal device of the request source to the terminal device of the request destination. The work request form is held in a data storage means accessible from each terminal device, and when the requester of the work request performs the request processing, the work request form blank data is called by the terminal device and displayed on the screen. According to the setting items of the blank data, by inputting predetermined information including request destination information and request content information, and transmitting the job request data for which the information input is completed to the request destination The feature is that the person in charge of the request who confirms the request form data can perform the work according to the request content.

According to a second aspect of the present invention, in the first aspect of the present invention, the business request form data created by the request originator inputting information is stored in an operation terminal device of a person who has the settlement authority for the business request. When transferred, the settlement authority examines and, if approving, approves the approval information to the business request form data, and sends the business request form data with the approval information to the request destination terminal device. It is characterized by that.

According to a third aspect of the present invention, in the first or second aspect of the invention, blank data of a requested job completion report for inputting completion information of the requested job is prepared in advance and can be accessed from each terminal device. The requested person in charge executes the requested work in accordance with the job request data transmitted from the request source, and when the requested work is completed, the requested work completion report blank data is stored in the data storage means. Is opened, and the information indicating the completion of the requested work is input and returned to the terminal device of the request source, so that the request source can receive the completion report of the requested work.

According to a fourth aspect of the present invention, in the invention according to any one of the first to third aspects, a quotation request information input field for inputting the presence / absence of a request for a quotation for the requested business in the business request blank data. Provided in advance, when the request drafter inputs information of the work request form data, if the estimate in the requested work is required, enter the instruction information requiring the estimate in the estimate request information input field, By sending the work request form data for which the information has been input to the request destination terminal device, the person in charge of the request who has confirmed the work request form data at the request destination terminal device creates an estimate according to the request contents. It is characterized in that a reply is made to the requesting terminal device.

According to a fifth aspect of the present invention, in the invention according to any one of the first to fourth aspects, a question information input field for inputting a question regarding the requested work is provided in advance in the work request form blank data, Or, prepare question sheet data in a predetermined question format, and if there is a question item related to the requested work in each party of the request source or the request destination of the work, the question item in the question information input field or the questionnaire Is input and transmitted to the terminal device of the question partner, so that the question partner can reply with the answer to the question.

According to a sixth aspect of the present invention, in the invention according to any one of the first to fifth aspects, the transmission and reception of the work request form data, the requested work completion report data, the estimation data, and the question answer data are performed by a mailbox. It is characterized by being executed by an electronic mail transmission / reception system provided with.

The invention of claim 7 is a program for executing the requested business processing method according to any one of claims 1 to 6.

The invention of claim 8 is a recording medium on which the program according to claim 7 is recorded.

[0016]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a diagram showing an example of a device configuration for carrying out a requested work processing method according to the present invention.
Is a head office department where an intranet is installed, 11 is a department server, 12 is a terminal device, 13 is a Web server, 14
Is a firewall, 20 is a branch office, 21 is a department server, 22 is a terminal device, 30 is a subcontractor company, 31 is a terminal device, 40 is a PC terminal device connected to the Internet, 5
Reference numeral 0 is a mobile PC terminal device, 60 is an internet system, and 70 is a frame relay.

The software for executing the requested business management method according to the present invention is, for example, the head office department 10 and the branch office department 2.
It is set on the groupware operating in the group of 0 and can be used in each terminal device 12, 22.
The groupware is managed by the department server 11, for example. The WEB server 13 is connected to the network of the head office department 10 via the firewall 14, and external terminal devices 31, 4 are connected via the Internet system 60.
Internet communication with 0, 50, etc. is possible.

The system for executing the requested work management method of the present invention is not limited to the configuration as shown in FIG. 1, but an application held in a decentralized or centralized type by some host computer from a terminal device. By using such a configuration that the work request information is transmitted from the work requester's terminal device to the requestee's terminal device, the requested work processing method of the present invention can be executed.

The requested job processing method of the present invention can be executed using a network system which is set to allow data transmission and reception between arbitrary computer terminal devices in a plurality of computer terminal devices connected via a network. , Send various work requests from the request originator's operation terminal to the request recipient's terminal, confirm the request, perform the requested work, and send the work completion report back to the requester through the network system It is something that can be done. At this time, a function of exchanging a quotation regarding a request, a function of asking a question, and the like are added.

For example, in a corporate group as shown in FIG. 1 (for example, the head office department 10 and the branch department 20 connected by a frame relay 70), groupware enables transmission and reception of documents and mails between terminals. Has become. The document created by the requester is sent by e-mail and is stored in, for example, the mailbox set in the department server 11. The mail information is sent to the terminal device with the corresponding ID of the requestee, and the person in charge of the request downloads the mail from the mailbox (replication).
By doing so, the document sent by mail can be opened.

Further, when the business request is to be executed directly to an external subcontractor, a company, etc., instead of within the corporate group, the WEB located outside the firewall 14 of the head office mechanism.
The document may be stored in the mail box of the server 13, the terminal having the requested ID may be notified of the arrival of the mail, and the terminal may download the document. In this case, a private ISP (Internet Ser
You can also use the vice provider) to send and receive emails. For the Internet system, a terminal device capable of connecting to the Internet (a terminal device 31 of an outsourcing company, a single terminal device 40 such as a PC, a terminal device 50 such as a mobile PC) can be appropriately used.

FIG. 2 is a diagram showing an example of an input screen for a work request form related to the request work method of the present invention. The storage means of the network system holds work request form blank data for inputting a work request form as shown in FIG. 2 in advance, and a user attempting to make a work request uses the blank from the terminal device as appropriate. You can call the data and create a business request form.

That is, when the creator of a business request makes a specific business request to another section or the like, an application for processing a business request is started by an arbitrary terminal device and a business request form is input as shown in FIG. Open the screen and enter the appropriate information according to the specified input items. When the work request form data is input, a notification requesting examination / approval is issued to the superior or settlement authority who approves it by e-mail, for example.

For example, as shown in FIG. 2, the business request form includes input items such as a requesting department, a requester, a request date, a request destination, a desired delivery date, a request content, a request / unnecessity of an estimate, an allocation budget, and a question item R is set and automatically assigned to each department
EF number (reference number) information, drafter information and draft date information, each approver information and its approval date information are displayed. In the illustrated example, the request content is “redesign of the planning room”, and the details of the request content can be explained by attaching a drawing file.

Upon receipt of the examination / approval request mail, the boss or the person authorized to make the approval opens the business request form attached to the mail or stored in the corresponding memory site, examines the contents, and approves the application. Enter information. Disclosure permission of the drafting request form to the boss or the person authorized to approve may be permitted when the predetermined authentication information is input, and the permission is given to the position holder of a predetermined hierarchy in the corporate organization. It may be performed. Further, the approval information can be input by, for example, clicking an approval button prepared on the screen.

The work request form data for which the predetermined approval has been made is held in a mailbox set in a predetermined memory site of the server and notifies the work request destination that the work request form has arrived. Upon receiving the notification, the person in charge opens the business request form held in the above mailbox and confirms the request contents.

In the work request destination section, the requested work is performed according to the requested contents, and the inspection is received, and the requested work is completed. The person in charge of the requested section opens the screen of the requested work completion report prepared in advance when the work is completed, inputs predetermined work completion information, and sends a reply to the request source. The reply is executed by clicking the reply button set on the display screen of the requested work completion report.
It should be noted that, when transmitting the requested job completion report data, the approval information of the manager or the settlement authority may be added as necessary.

FIG. 3 is a diagram showing an example of setting the requested work completion report data as described above. As shown in the figure, the requested job completion report has input items such as processing department, processing completion date, processing content, and cost information. In addition, request REF number information corresponding to the job request and processing person in charge information. The processing date information, each approver information and the approval date information are displayed.

Further, according to the requested work processing method of the present invention, when the work requester makes a work request to the requestee, it is possible to receive an estimate of the requested work from the requestee section. For example, prepare a check box or button on the work request input screen that allows you to input whether or not you need a quote. For example, the request originator can check the check box for a quote, and after receiving approval from your supervisor By giving the notification, the person in charge of the request destination section who has browsed the business request form can check the contents, generate and input the quotation information, and set it so as to be able to reply to the request destination.

The request drafter who confirms the quotation sheet data issues the business request sheet again to the request destination if the contents of the quotation are valid and satisfy the conditions. At this time, the business request form displays that the business request will be made under the estimated conditions. Also, if the contents of the quote do not match the conditions and it is not possible to make a work request as it is, the request originator should consider the request contents again, or cancel the request itself or go to another section such as outsourcing. Will be considered. For re-quoting requests and cancellation of business requests due to content changes, issue a business request form clearly stating the information.

Further, in the requested work management method according to the present invention, it is possible to ask questions from the requester to the requestee and from the requestee to the requester on the system. For example, when the request drafter makes a business request, or when considering the content and method of the business request, use the questionnaire input field attached to the business request form, or a specially prepared questionnaire To fill in a question and send the question information to the question destination by e-mail. The questioned person who received this can reply to the reply mail.

In addition, in this requested business management method, a bulletin board function that can be viewed from a terminal device is provided, and in order to realize the above-mentioned question function, the questioner sends the question information to the bulletin board site that realizes the above bulletin board function. By uploading, the answer to the question may be obtained from the terminal device that browsed this bulletin board at any time by e-mail or on the bulletin board.

FIG. 4 is a flow chart for explaining an example of the processing flow of the requested work management method according to the present invention as described above. First, work request form blank data is created and held in a data storage means accessible from each terminal device (step S1).
When the creator of the business request performs the request processing, the business request form blank data is called by the terminal device and displayed on the screen (step S2), and the request destination information and the request content are set according to the setting items of the business request form blank data. Predetermined information including information is input (step S3).

Then, the requester sends the work request form data whose information has been input to the requesting terminal device (step S4). The person in charge of the request who confirms the job request data on the requested terminal device performs the job according to the request contents (step S5), opens the job completion report data, and inputs the information indicating the completion of the job requested. (Step S6), and the request is sent to the requesting terminal device (step S7). As a result, the requester can receive the completion report of the requested work.

FIG. 5 is a flow chart for explaining another example of the processing flow of the requested work management method according to the present invention. Steps S11 to S13 are processed in the same manner as steps S1 to S3 shown in FIG. And the business request form data that the request drafter entered information and drafted,
The work request is transferred to an operation terminal device such as a boss or a manager who has the right to settle the work request, and the person who settles the payment checks and approves the approval information to the work request form data (step S14). . Then, the work request form data to which the approval information is added is transmitted to the requesting terminal device (step S15). The process at the request destination regarding the transmitted work request form data is performed in steps S5 to S7 shown in FIG.
The procedure proceeds in the same manner as (steps S16 to S18). In addition, in step S14, when there are a plurality of authorized persons (for example, a section manager and a department manager in a company, etc.) to be examined / approved, the settlement authorized person sequentially browses the business request form data created by the drafter. , To be examined and approved.

FIG. 6 is a flow chart for explaining still another example of the processing flow of the requested work management method according to the present invention. Regarding steps S21 to S23,
Processing is performed in the same manner as steps S1 to S3 in FIG. When the request originator inputs the information of the request contents in step S23, the request drafter determines whether or not the cost estimate for the requested work is necessary (step S24). If a quotation is required, predetermined quotation request information is input by a predetermined method (step S25), and the completed work request form data is transmitted to the request destination (step S26). Although not shown, if approval of the work request form data is required by the boss of the drafter at this time, the examination / approval process as shown in FIG. 5 may be executed.

At the request destination that has received the work request form data instructing the estimate request, the estimate data is created according to the request contents (step S27), and this is sent to the request source (step S28). If the quote is unnecessary in step S24, the same processing as steps S4 to S7 shown in FIG. 4 is performed (steps S29 to S32). In addition,
At this time, work request form data may be created that clearly indicates that the quotation is not required.

A program for executing the requested work processing method according to the present invention is held centrally in a host computer or the like in a network system, or distributed in servers and terminal devices such as groupware.
As the recording medium storing the data, specifically, a CD
-ROM, magneto-optical disk, DVD-ROM, FD, flash memory, memory stick and other various RO
M, RAM or the like can be assumed, and by executing the method by recording and distributing the program for executing the above-mentioned requested job processing method of the present invention on these recording media. Then, the recording medium as described above is attached to an information processing device such as a computer and the program is read by the information processing device, or the program is stored in a storage medium included in the information processing device, and as necessary. By reading out, the requested business processing method according to the present invention can be executed.

[0039]

As is apparent from the above invention, according to the present invention, it is possible to achieve a reasonable and A business request processing method capable of executing a simple business request, a program for executing the method, and a recording medium can be provided. For example, as in the past, a paper work request form was delivered to a requestee by an in-house flight or the like, but according to the present invention, the work request form can be quickly transferred online, speeding up the work. And a processing method that is extremely convenient for the user can be provided.

[Brief description of drawings]

FIG. 1 is a diagram showing an example of a device configuration for implementing a requested work processing method according to the present invention.

FIG. 2 is a diagram showing an example of a work request form input screen relating to a request work method of the present invention.

FIG. 3 is a diagram showing an example of setting request work completion report data.

FIG. 4 is a flowchart for explaining an example of a processing flow of a requested work management method according to the present invention.

FIG. 5 is a flowchart for explaining another example of the processing flow of the requested job management method according to the present invention.

FIG. 6 is a flowchart for explaining still another example of the processing flow of the requested job management method according to the present invention.

[Explanation of symbols]

10 ... Headquarters department, 11 ... Department server, 12 ... Terminal device,
13 ... Web server, 14 ... Firewall, 20 ...
Branch office department, 21 ... Department server, 22 ... Terminal device, 30 ...
Subcontractor, 31, 40, 50 ... Terminal device, 60 ... Internet system, 70 ... Frame relay.

Claims (8)

[Claims] 1. A request is made from a requesting terminal device using a network system in which a plurality of computer terminal devices connected via a network are set up so that data can be transmitted and received between the computer terminal devices. A method for processing a requested job by transmitting the requested job by transmitting the requested job blank data prepared in advance to each terminal device. When the originator of the business request performs request processing, the terminal device calls the business request blank data and displays it on the screen, and according to the setting items of the business request blank data, request destination information and Enter the specified information including the request content information, and request the business request form data for which the information has been entered. A request work processing method, characterized in that the request person in charge who has confirmed the work request form data in the request destination terminal device can perform the work according to the request contents by sending the request to the request destination terminal device. 2. The requested job processing method according to claim 1, wherein the job request data created by the request drafter by inputting information is stored in an operation terminal device of a person who has a settlement authority for the job request. When transferred, the settlement authority examines and, if approving, approves the approval information to the business request form data, and sends the business request form data with the approval information to the request destination terminal device. A method for processing a requested job characterized by the above. 3. The requested work processing method according to claim 1, wherein blank data of a requested work completion report for inputting completion information of the requested work is prepared in advance and is accessible from each terminal device. The requested person in charge executes the requested work in accordance with the job request data transmitted from the request source, and when the requested work is completed, the requested work completion report blank data is stored in the data storage means. The request work processing method characterized in that the request source can receive a completion report of the requested work by opening and displaying the information indicating the completion of the requested work and returning it to the terminal device of the request source. . 4. The requested job processing method according to claim 1, further comprising a quote request information input field for inputting the presence or absence of a request for a quote for the requested job in the job request blank data. Provided in advance, when the request drafter inputs the information of the work request form data, if the estimate in the requested work is required, enter the instruction information requiring the estimate in the estimate request information input field, By sending the work request form data for which the information has been input to the request destination terminal device, the person in charge of the request who has confirmed the work request form data at the request destination terminal device creates an estimate according to the request contents. A method for processing a requested job, characterized in that a reply is made to the requesting terminal device. 5. The requested job processing method according to claim 1, further comprising a question information input field for inputting a question regarding the requested job in the job request form blank data in advance. Or, prepare question sheet data in a predetermined question format, and if there is a question item related to the requested work in each party of the request source or the request destination of the work, the question item in the question information input field or the questionnaire The request work processing method is characterized in that the question partner can reply with the answer of the question by inputting and transmitting to the terminal device of the question partner. 6. The requested job processing method according to claim 1, wherein a mail box is used for transmitting and receiving the job request data, the requested job completion report data, the quotation data, and the question answer data. A method for processing a requested job characterized by being executed by an electronic mail transmission / reception system. 7. A program for executing the requested job processing method according to claim 1. Description: 8. A recording medium on which the program according to claim 7 is recorded.