JP2003030770A - Communication command system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To constantly grasp operating state of a vehicle and personnel and to promptly perform setting of a station and the vehicle to take actions and allocation of proper personnel in case of emergency. SOLUTION: This communication instruction system is constituted by providing with an attendance personnel managing means 16 consisting of an attendance register 16a to register attendance by prescribed operations in the case of attendance and absence of the personnel respectively and an attendance managing part 16b to store and manage the attendance of the personnel based on attendance information registered by the attendance register 16a and a vehicle personnel allocating means 17 to allocate required personnel to the vehicle to take actions in a headquarter communication instruction facility 10 and constituted so that an automatic action specifying device 13 sets the vehicle to take actions based on an action level and the vehicle personnel allocating means 17 allocates the personnel in attendance to the vehicle to take actions based on the attendance information of the personnel to be stored and managed in the attendance personnel managing means 16.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates mainly to a communication command system installed and operated in firefighting stations, police stations, etc., and particularly in the event of a disaster that may cause damage to a wide area or an emergency with a risk of occurrence. The present invention relates to a communication command system capable of efficiently allocating dispatched vehicles and personnel based on personnel information such as attendance information and qualifications in case of occasion.

[0002]

2. Description of the Related Art As an example of a conventional communication command system, there is one shown in FIG. 6 which is installed in a local fire station, for example. FIG. 6 is a block diagram of a main part of a communication command system in a conventional example. In FIG. 6, in the event of an emergency, a call for a fire or disaster or a request for emergency is connected from the calling telephone T to the head office communication command facility 50 installed at the head office such as a local fire station via the public communication line N. The connected emergency call is input to the command device 51 via the communication control device 55 installed in the headquarters. The command device 51 operates the operation input unit 51a while the operator listens to the informant's name, the content of the disaster, the place of occurrence, the target object near the place of occurrence, the contact information, etc. from the informant, and the map database of the map search device 52. The location information search unit 52a refers to 52b to identify the occurrence location. The location of the disaster and the content of the disaster are identified,
When the dispatch level is set, the automatic dispatch designation device 53
The dispatch vehicle setting unit 53b sets the dispatch vehicle and the station holding the dispatch vehicle to the dispatchable vehicle managed by the vehicle management unit 53a, and the dispatch document data and dispatch is sent by the command creation unit 53c. A directive is created. The generated dispatch command data is sent to the command transmission device 54.
a, the communication control device 55 and the dedicated communication line S or the public communication line N, and is transmitted to and output to the station terminal 60 located at the relevant station. The dispatch order document may be transmitted to the station terminal 60 via the FAX transmission / reception device 54b together with the attached map. The station terminal 60 receives the dispatch command data via the dedicated communication line S or the public communication line N, the communication control unit 61, and the command receiving / outputting unit 62, and prints or faxes it as a dispatch command document.
Depending on the scale of the disaster, dispatch orders were issued to multiple stations,
The dispatch command data and dispatch command document are simultaneously transmitted to another station terminal 60 '.

By the way, conventionally, when forming a mobilization squad,
The dispatched vehicle could be automatically set, but the personnel are assigned while confirming the contents of the attendance management device 56 on the display, and there is no problem if they can be assigned within their own station.
When there was a shortage of personnel, it was necessary to issue another dispatch order to another station. The conventional attendance management device 56 includes an entry / exit registration unit 56a such as a card reader and a time card, an entry / exit storage unit 56b for storing and managing entry / exit, and an entry / exit display unit 56c for displaying the entry / exit status of personnel. Therefore, although the information on the departure and arrival of personnel was stored and managed, the information was not effectively utilized when dispatched. In addition, although there is a sufficient number of personnel, the number of personnel who can operate when a special vehicle needs to be dispatched is insufficient and can not be dispatched or operated, or a combination of only inexperienced personnel. There was also a problem that the efficiency of on-site work may be impaired due to the organization of the. It is possible to constantly grasp the movement status of vehicles and personnel between these headquarters and related stations, and in an emergency, it is possible to quickly set up dispatch stations and dispatch vehicles and assign appropriate personnel respectively.
In particular, the advent of a communication command system capable of efficiently forming a mobilization squad including appropriate allocation of personnel with special skills and experience and emergency convocation has been desired.

[0004]

In view of the above-mentioned problems, the present invention makes it possible to constantly grasp the moving state of vehicles and personnel between the headquarters and the related police stations, and to use the dispatch station in an emergency. A communication command system that can quickly set dispatch vehicles and assign appropriate personnel to each, and can efficiently organize dispatch teams including proper placement and emergency convocation of personnel with special skills and experience. The purpose is to provide.

[0005]

In order to solve the above problems, the present invention receives an emergency call from a whistleblower and sets the dispatch destination of the mobilization corps and the mobilization level indicating the scale of the mobilization corps according to the content of the notification. Based on the command device that sets and issues a command for dispatch to the department or related stations, and the command from the command device,
A dispatch vehicle is set according to the dispatch level, an automatic dispatch designation device that creates dispatch orders or dispatch orders, a command transmission device that transmits the created dispatch orders or dispatch orders to a dispatch station, a public communication line or Headquarters installed in this department consisting of a communication control device that is communicatively connected to a dedicated communication line and outputs the output from the command transmission device to a relevant station or outputs an emergency call from a caller. A communication command facility, a communication control unit disposed in the related station and connected to the public communication line or a dedicated communication line for communication, and receives and outputs a dispatch command or a dispatch command form through the communication control unit. In a communication command system consisting of a station terminal equipped with a command receiving and outputting section, attendance registration is carried out by a predetermined operation at the headquarters communication command facility when the employee goes to work, leaves and is absent. A time attendance management unit configured of an attendance registration device for performing and an attendance management unit for storing and managing attendance of employees based on attendance information registered by the attendance registration device, and a vehicle personnel assignment device for assigning required personnel to dispatched vehicles. And the automatic dispatch designation device sets a dispatched vehicle based on a dispatch level according to a command from the command device, and the vehicle personnel assignment means stores the personnel by the attendance management means. Based on the attendance information, the attending personnel are assigned to the dispatched vehicle.

[0006] The attendance management means assigns personnel to the dispatched vehicle based on attributes such as the affiliation of the personnel, the range of duty, duty, etc. to the dispatched vehicle. A personnel attribute management unit that stores and manages personnel information including attributes is provided.

[0007] The attendance management means is a personnel consisting of personnel status and years of experience for the vehicle personnel allocation means to allocate personnel to the dispatched vehicle based on personnel status and years of experience. It has a staff history management unit that stores and manages information.

[0008] The attendance management means allocates personnel to the dispatched vehicle based on the licenses and special skills possessed by the personnel by the vehicle personnel allocation means, such as qualifications, licenses and special skills possessed by the personnel. A personnel qualification management unit that stores and manages the personnel information of

The vehicle personnel allocating means comprises a vehicle personnel allocating section for allocating required personnel to the set dispatch vehicle, and a personnel for each vehicle allocated by the vehicle personnel allocating section based on the attendance information or the personnel information. It consists of a formation formation judging unit that judges the validity of.

The vehicle personnel assignment section assigns required personnel to the dispatched vehicle and outputs personnel assignment data for instructing the dispatched vehicle and the dispatched personnel to the dispatch station.

The vehicle personnel allocating means determines that the dispatching office to which the corps formation determining unit is set cannot secure a predetermined minimum number of personnel when organizing the mobilization corps, or that the personnel composition is not appropriate. In the case of doing so, an alarm unit for sending an alarm to the relevant office or headquarters is provided.

The vehicle personnel assignment means includes a formation history storage unit for storing and managing the formation history of the personnel who organized the dispatched corps, and based on the formation history of the personnel stored and managed by the formation history storage unit. A personnel is assigned to the dispatch vehicle.

In the automatic dispatch designation device, the corps formation judging section causes a shortage of personnel who are working, shortage of personnel having a predetermined qualification, or shortage of personnel having a predetermined career or experience. If it is determined that the dispatch station is changed to another dispatch station, a station vehicle allocation unit is provided.

The automatic dispatch designation device can always grasp the vehicles that can be dispatched to each station according to the attendance information and the personnel information of the personnel of all the stations stored and managed by the attendance management unit.

The station terminal is provided with an attendance registration section for registering attendance of personnel assigned to each station, through the attendance registration section, the communication control section and the public communication line or dedicated communication line. The attendance management means of the headquarters communication command facility manages attendance of personnel including each office.

The attendance registration device detects the ID of each employee by a tone detection unit for detecting a dial tone of the telephone and a dial tone detected by the tone detection unit.
A D detection unit and an operation input detection unit that detects an operation input such as attendance, leaving and absence due to a predetermined dial operation.

The headquarters communication command facility includes a WEB server that is communicatively connected to the public communication line.
The EB server is a home page for managing attendance,
An ID detection unit for identifying each employee who accesses the home page and registers attendance information.

The station terminal is provided with a WEB access unit for managing attendance of personnel at each station via the WEB server.

The headquarters communication command facility is equipped with a mail means for creating and transmitting an electronic mail through the WEB server, and has retired from work in case there is a shortage of personnel to be dispatched or in case of disaster expansion. E-mails such as attendance requests and waiting requests are now sent to personnel and employees who are absent.

[0020]

DESCRIPTION OF THE PREFERRED EMBODIMENTS FIG. 1 is a principal block diagram for explaining an embodiment of a communication command system of the present invention. An embodiment of the present invention will be described with reference to FIG. Fig. 1 shows an example of installation in a local fire station. This communication command system receives an emergency call from the caller and sets the dispatch level of the dispatched party and the scale of the dispatched party according to the content of the report. And a command device 11 for issuing a command for dispatch to the department or a related station, and based on a command from the command device 11, the dispatch vehicle is set according to the dispatch level, and the dispatch command or dispatch command document is set. An automatic dispatch designation device 13 to be created, a command transmission device 14a for transmitting the created dispatch command and dispatch command document to a dispatch station, and a public communication line N
Alternatively, the command transmission device 14 is connected to the dedicated communication line S for communication.
Headquarters communication command facility 10 arranged in this department consisting of a communication control device 15 which outputs the output from a to a related station or inputs an emergency call from a caller by communication, and the related station. A communication control unit 21 that is provided and connects to the public communication line N or the dedicated communication line S for communication, and the communication control unit 21.
The station terminal 20 is provided with a command reception output unit 22 for receiving and outputting a dispatch command or a dispatch command sheet via the.

At the headquarters communication command facility 10, attendance registration device 16a and attendance attendance registration device 1 for registering attendance by a predetermined operation at the time of attendance, leaving and absence of staff, respectively.
An attendance management unit 16 including an attendance management unit 16b that stores and manages attendance based on attendance information registered in 6a, and a vehicle assignment unit 17 that assigns required personnel to dispatched vehicles are provided. The dispatch designation device 13 sets the dispatched vehicle based on the dispatch level according to the command from the command device 11, and the vehicle personnel assignment means 17 based on the attendance information of the staff stored and managed by the attendance staff management means 16. I was assigned to the personnel who are on duty.

With the above basic configuration, more specifically, in general, for emergency contact such as fire or disaster or request for emergency, the headquarter communication command facility installed from the calling telephone T to the local fire department via the public communication line N. The call is connected to 10. An emergency call that has been connected is made by the communication control device 1 installed in the headquarters.
Input to the command device 11 via 5. In the command device 11, the operator operates the operation input unit 11a while listening to the name of the informant, the content of the disaster, the place of occurrence, the target object near the place of occurrence, the contact information, etc. from the informer, and cooperates with the map search device 12. From the map database 12b to the area search unit 12
The occurrence location is searched and specified by a. In some cases, the origin of the call may be searched by searching the originator information of the originator of the call.

When the place and contents of the disaster are specified and the dispatch level is set by the dispatch level setting unit 11b, the dispatch vehicle is set for the dispatchable vehicle managed by the vehicle management unit 13a of the automatic dispatch designation device 13. The section 13b sets the vehicle of the mobilization corps and the station holding the vehicle, and the command writing means 13c creates the dispatch command data and the dispatch command. The generated dispatch command data or dispatch command document is transmitted to the station terminal 20 arranged in the relevant station via the command transmission device 14a, the communication control device 15, and the dedicated communication line S or the public communication line N. A FAX transmission / reception device 1 with a map attached to the dispatch order
It may be transmitted to the station terminal 20 via 4b. In the station terminal 20, a dedicated communication line S or public communication line N,
The dispatch command data is received via the communication control unit 21 and the command reception output unit 22, and the dispatch command document is printed out or FA.
X is output. Depending on the scale of the disaster, a dispatch command is issued to a plurality of stations, and if necessary, dispatch command data or a dispatch command sheet is simultaneously transmitted to another station terminal 20 '.

The attendance management means 16 assigns personnel to the dispatched vehicle based on attributes such as staff affiliation, duty range, and duty of the dispatched vehicle, and attributes such as staff affiliation, duty range, duty, and the like. A personnel attribute management unit 16c that stores and manages personnel information including As a result, the emergency personnel are properly assigned to the ambulance and the fire fighting personnel are properly assigned to the fire fighting vehicle, respectively, so that there is no mistake. Since such attributes are given to the personnel who concurrently serve as the personnel, it is possible to assign the personnel who are in short supply. Further, the attendance management means 16 stores personnel information such as personnel status and years of experience so that the vehicle personnel allocation means 17 allocates personnel to the dispatched vehicle based on the history of personnel status and years of experience. A staff history management unit 16d for memory management is provided. As a result, a captain-class member is assigned to, for example, a command and control vehicle. Further, the attendance management means 16 assigns personnel to the dispatched vehicle based on the qualifications such as the licenses and special skills possessed by the personnel by the vehicle personnel assignment means 17, and the personnel such as the qualifications and licenses and special skills possessed by the personnel. A personnel qualification management unit 16e for storing and managing information is provided. Thereby, the personnel who can handle the special vehicle are properly assigned when the special vehicle needs to be dispatched, and there is no waste.

Further, the vehicle personnel allocating means 17 allocates required personnel to the set dispatched vehicle by the vehicle personnel allocating section 1
7a and a formation formation determination unit 17b that determines the appropriateness of the configuration of the personnel for each vehicle assigned by the vehicle personnel assignment unit 17a based on attendance information or personnel information. The vehicle personnel assignment unit 17a is assigned to the dispatched vehicle. The necessary personnel is assigned and the personnel assignment data for instructing the dispatched vehicle and the dispatched personnel to the dispatch station is output. In addition, the vehicle personnel assignment means 17 determines that the dispatch station to which the corps formation determination unit 17b is set cannot secure a predetermined minimum number of personnel when organizing the mobilization corps, or that the composition of the personnel is not appropriate. In this case, an alarm unit 17c that sends an alarm to the relevant office or headquarters is provided. Further, the vehicle personnel assignment means 17 includes a formation history storage unit 17d that stores and manages the formation history of the personnel who organized the dispatched corps, and based on the formation history of the personnel that is stored and managed by the formation history storage unit 17d. Alternatively, personnel may be assigned to the dispatch vehicle. It is effective for stations where the formation of mobilization teams is always fixed, and the work efficiency at the site is also good.

The automatic dispatch designation device 13 includes a formation formation judging unit 1
If it is determined by 7b that there is a shortage of personnel on duty, shortage of personnel with prescribed qualifications, or shortage of personnel with prescribed careers or years of experience, it will be necessary to move to another dispatch office. 13c of station vehicle allocation section which changes to station
Equipped with. The automatic dispatch designation device 13 is capable of constantly grasping the vehicles that can be dispatched to each station based on the attendance information and the personnel information of the personnel of all the stations stored and managed by the attendance personnel management means 16. That is, this is the office terminal 20, 20 ', and the attendance registration unit 2 for registering attendance of the personnel assigned to each office.
3, the attendance management unit 16 of the headquarters communication command facility 10 manages attendance of all personnel including each office via the attendance registration unit 23, the communication control unit 21, and the public communication line N or the dedicated communication line S. It depends on what was possible.

The headquarters communication command facility 10 is a public communication line N.
Is provided with a WEB server 18 that is communicatively connected to, and the WEB server 18 has a homepage 18a for managing attendance, and an ID detecting section 18 for identifying each employee who accesses the homepage 18a and registers attendance information.
b may be provided. In addition, station terminal 20
Is provided with a WEB access unit 24 for managing attendance of personnel at each station via the WEB server 18. As a result, it is possible to manage attendance at all offices by the WEB server.

FIG. 2 is a principal block diagram for explaining the attendance registration device. As a time management method in the time registration device 16a, there is a method shown in the block diagram of FIG. First, the tone detection unit 16a1 that detects the dial tone of the telephone, the ID detection unit 16a2 that detects the ID of each person by the dial tone detected by the tone detection unit 16a1, and the attendance, leaving, and absence due to a predetermined dial operation. Operation input detection unit 16 for detecting an operation input such as
By including a3, the attendance registration device 16a is called from the department or each office, and the attendance is registered by dialing the ID number of the employee, attendance, leaving or absenteeism. You can In addition to this, a method of registering an ID card by the ID card detection unit 16a4 and attendance registration by operation input such as attendance, leaving and absence, and a time card registration by the time card detection unit 16a5 and attendance registration by operation input such as attendance, leave and absence, etc. It goes without saying that there is
In addition, as described above, the homepage 1a for attendance management of the WEB server is accessed by the operation unit 16a6 such as a keyboard in each office, or the homepage 1 is accessed through the WEB terminal T1 including the mobile phone owned by the personnel.
It is also possible to access 8a and register attendance.

Further, the headquarters communication command facility 10 is equipped with a mail means 19 for creating and transmitting an electronic mail via the WEB server 18, and when the personnel to be dispatched are insufficient,
Alternatively, in preparation for the fear of a disaster expanding, it is also possible to send e-mails such as attendance requests or waiting requests to employees who have left or left. Since the e-mail means 19 is provided in this manner, an e-mail can be created and sent to a predetermined individual or group at the time of occurrence of a predetermined disaster, and emergency information can be immediately transmitted to major groups, institutions or key persons. Therefore, quick cooperation can be achieved. Since the station terminal 20 is also provided with the WEB access unit 24 capable of accessing the WEB data or the mail data, it becomes possible to communicate information between the headquarters and the station terminal 20 by the WEB data or the mail data. .

FIG. 3 is a flow chart for explaining the processing flow of the method for organizing mobilization units in one embodiment of the communication command system of the present invention. This will be described with reference to FIGS. 1 and 3. The flow of processing of the communication command system 1 is as follows.
Normally, the attendance management means 16 of the headquarters communication command facility 10
The attendance management unit 16b stores the attendance information registered by the attendance registration device 16a by a predetermined attendance registration operation using a telephone when the employee attends the office, leaves the office, or is absent. Attendance management (ST1). Upon receiving a report from an informer in an emergency, the command device 11 grasps the content of the disaster, identifies the place of occurrence or the place of dispatch by the map search device 12, and the dispatch level setting unit depending on the type of disaster and the scale of the disaster. By 11b, a dispatch level for specifying the scale of the dispatch team is set, and a dispatch command is issued (ST2).

In response to a command from the command device 11, the automatic dispatch designation device 13 determines a dispatch station near a dispatch place and a dispatchable vehicle based on the dispatch level (ST3).
The vehicle personnel allocating means 17 allocates the personnel on duty to each vehicle based on the attendance information stored and managed by the attendance personnel managing means 16 in the vehicles that can be dispatched (ST4). The vehicle personnel allocating means 17 adjusts the personnel information such as attributes, background, and qualifications of the dispatched personnel stored and managed by the attendance personnel managing means 16 so that the personnel having experience and qualifications are evenly arranged in each vehicle, Allocation data is generated (ST5). The personnel may refer to the organization history when they were dispatched in the past, and it is also possible to reorganize or make corrections on site.

The corps formation judging section 17 of the vehicle personnel allocating means 17
b) judges whether or not there is a problem in the formation of the mobilization squad at each planned dispatch station based on the attendance information and personnel information, and dispatches from the station where it is determined that it is possible to secure the vehicle and personnel are OK. (ST6). The automatic dispatch designation device 13 sequentially sends out a dispatch command or a dispatch command sheet and personnel assignment data to the station where the dispatch is OK (ST7). Here, the police station that is determined to be difficult to dispatch is excluded, another police station is adjusted so as to be selected, and the mobilization squad according to the mobilization level is set. Command reception output unit 22 at the relevant station
Receives and outputs the dispatch command or the dispatch command and the personnel assignment data transferred, and dispatches the dispatched vehicle organized based on the dispatch vehicle and the personnel allocation data (ST8).

FIG. 4 is a diagram for explaining the management of the vehicle and the management of the personnel. FIG. 4A is an explanatory view for explaining the vehicle management section, and FIG. 4B is an explanatory diagram for explaining the personnel history management section and attendance management section, respectively. Is. It will be described with reference to FIG. FIG. 4A shows a vehicle management state in the vehicle management unit. The left column shows the type and vehicle type, and the right column shows the correspondence between the number of vehicles owned by each station and the number of movable vehicles. It is a list. The number of movable vehicles is smaller than the number of owned vehicles because it is currently being dispatched or under maintenance. As for the formation of the dispatched team, the dispatched vehicles and dispatch stations are set based on the proximity to the dispatched location and the type and number of the movable vehicles.

FIG. 4B is a list showing the correspondence between the attributes of the personnel, the career and the attendance status in the personnel attribute management section and the personnel career management section. The left column of FIG. 4 (b) shows the attributes of the personnel, such as attributes of fire fighters, emergency personnel, and other personnel who perform general affairs and maintenance, etc. Classified according to
The number of personnel assigned to each office is compared with the number of personnel who are currently at work and can be dispatched. In the example of FIG. 4B, the attributes are classified into fire fighting personnel and emergency personnel,
Depending on the fire department, each person in charge may be on duty, or the person in charge may be fixed, which is also taken into consideration. In the right column of the attributes, statuses and backgrounds for each attribute are classified, and for example, the chief or less and the number of years of experience are classified. Each attribute further indicates the number of personnel assigned to each station and the number of employees who have worked there. These dispatched personnel are assigned to dispatched vehicles so that the dispatched personnel are evenly distributed according to their attributes, careers and years of experience. The personnel may store and manage the history so as to form a rotation so that they are dispatched equally, or may have a fixed organization so that the same organization is always available.

FIG. 5 (a) is a list showing the correspondence between the personnel qualifications and licenses held by the personnel qualification management department and the dispatched vehicles and the attendance status of the personnel. The vehicle type and the licenses and qualifications are shown in the left column. The right column shows the holder and their attendance status. Fire trucks may have large or special licenses, or require special skills or experience to operate, or may require special qualifications. The figure shows the representative ones, but if special skills, licenses or qualifications are required, it is recommended that personnel with those special skills while on duty be assigned preferentially. I have to.

FIG. 5B shows an example of personnel allocation organized when the dispatch level in the vehicle personnel allocation means is the first dispatch. In this example, the dispatch place is in the vicinity of the South Branch, and the first dispatch has six required fire engines, one ambulance, one rescue work vehicle, and one command and control vehicle. From the South Branch, a total of 24 fire engines and 6 personnel each, 24 ambulances, 1 ambulance, 2 ambulance personnel, 1 rescue work vehicle, 4 personnel, 1 command and control vehicle, and 2 personnel can be dispatched. Yes, it means that a mobilization squad consisting of one fire engine and six personnel each will be dispatched from the west and east branches. These dispatch commands and personnel assignment data are issued from the headquarters communication command facility 10. As described above, personnel having corresponding licenses or special skills, or personnel having qualifications or positions are selected and assigned to each vehicle.

[0037]

The present invention is carried out with the contents described above, and has the following effects. A command device that receives an emergency call from the caller, sets the dispatch destination of the mobilization corps and the mobilization level indicating the scale of the mobilization corps according to the content of the notification, and issues a dispatch command to the department or a related station. Based on the command from the command device, the dispatch vehicle is set according to the dispatch level, and an automatic dispatch designation device that creates a dispatch command or a dispatch command document and the created dispatch command and the dispatch command document are transmitted to the dispatch station. A book consisting of a command transmission device and a communication control device that is connected to a public communication line or a dedicated communication line and outputs the output from the command transmission device to the relevant station or outputs the emergency call from the caller. Headquarters communication command facility installed in the department, communication control unit installed in a related station and connected to a public communication line or a dedicated communication line, and a dispatch command or dispatch command document via the communication control unit Received In a communication command system comprising a Shosho terminal and a command receiving output unit for and outputs, to the headquarters communications command facilities,
From the attendance registration device that registers attendance by a predetermined operation when the employee comes to work, when leaving work, and when absent, and from the attendance management unit that manages the attendance of attendance based on attendance information registered by the attendance registration device. The attendant management means and the personnel allocation means for allocating necessary personnel to the dispatched vehicle are provided, and the automatic dispatch designation device sets the dispatched vehicle based on the dispatch level according to a command from the command device, The assigning means assigns the personnel on duty to the dispatched vehicle based on the attendance information of the personnel stored and managed by the attendance management means, or the personnel such as attributes, backgrounds and qualifications of the personnel who are stored and managed by the attendance management means. Based on the information, the personnel who are working at work are assigned to the dispatched vehicle, so that it is possible to always know the movement status of the vehicle and personnel between the headquarters and the related stations.
In an emergency, it is possible to quickly set up dispatch stations and dispatch vehicles, and allocate appropriate personnel to each, and especially to form an efficient dispatch team including proper allocation of personnel with special skills and experience and emergency convocation. It is possible to provide a communication command system capable of performing the above.

[Brief description of drawings]

FIG. 1 is a principal block diagram for explaining an embodiment of a communication command system of the present invention.

FIG. 2 is a principal block diagram for explaining an attendance registration device in an embodiment of the communication command system of the present invention.

FIG. 3 is a flowchart for explaining a processing flow of a method of organizing a dispatched party in an embodiment of the communication command system of the present invention.

FIG. 4A is a vehicle management state in a vehicle management unit, and FIG. 4B is a personnel attribute management unit and a personnel history for explaining vehicle management and personnel management in the communication command system of the present invention. 7 is a list showing the correspondence between the attributes and backgrounds of personnel and attendance status in the management department.

FIG. 5 (a) in the communication command system of the present invention.
Is a list showing the correspondence between the personnel qualifications and licenses held by the personnel qualification management department, the dispatched vehicles and the attendance status of personnel,
(B) is a list showing an example of personnel allocation organized when the dispatch level in the vehicle personnel allocation means is the first dispatch.

FIG. 6 is a block diagram of a main part in a communication command system of a conventional example.

[Explanation of symbols]

1 Communication command system 10 headquarters communication command facility 11 Command device 11a Operation input section 11b Dispatch level setting section 12 Map search device 12a Area Search Department 12b map database 13 Automatic dispatch designation device 13a Vehicle management department 13b dispatch vehicle setting section 13c Directive writing means 13d Office vehicle allocation department 14a Command transmission device 14b FAX transceiver 15 Communication control device 16 Attendance management means 16a Attendance registration device 16a1 tone detector 16a2 ID detector 16a3 operation input detector 16a4 ID card detector 16a5 time card detector 16a6 operation part 16b Attendance management department 16c Personnel Attribute Management Department 16d Personnel History Management Department 16e Personnel Qualification Management Department 17 Vehicle personnel allocation means 17a Vehicle personnel allocation department 17b Team formation judgment unit 17c Alarm part 17d Organization history storage section 18 WEB server 18a homepage 18b ID detector 19 Email means 20, 20 'station terminal 21 Communication control unit 22 Command reception output section 23 Attendance registration department 24 WEB access section T telephone T1 WEB terminal

Front page continuation (51) Int.Cl. ⁷ identification code FI theme code (reference) H04M 11/00 301 H04M 11/00 301 H04Q 9/00 301 H04Q 9/00 301B 321 321Z F term (reference) 5C087 AA10 AA24 AA25 BB13 BB74 DD03 EE05 FF17 FF19 GG07 GG19 GG30 GG32 5K048 AA04 CA02 DA02 DB07 DC01 DC07 EB02 EB13 FB08 FC01 HA01 5K051 AA08 BB05 CC01 CC07 EE07 LL01 QL01U04 LL01 KK01 EJ14 LL01 KK14 EJ01 LL01 JJ01 LL01

Claims (15)

[Claims] [Claim 1] The emergency call from the caller is received, the dispatch destination of the mobilization corps and the mobilization level indicating the scale of the mobilization corps are set according to the content of the notification, and a dispatch command is issued to the department or a related station. Based on the command device and the command from the command device
A dispatch vehicle is set according to the dispatch level, an automatic dispatch designation device that creates dispatch orders or dispatch orders, a command transmission device that transmits the created dispatch orders or dispatch orders to a dispatch station, a public communication line or Headquarters installed in this department consisting of a communication control device that is communicatively connected to a dedicated communication line and outputs the output from the command transmission device to a relevant station or outputs an emergency call from a caller. A communication command facility, a communication control unit disposed in the related station and connected to the public communication line or a dedicated communication line for communication, and receives and outputs a dispatch command or a dispatch command document through the communication control unit. In a communication command system consisting of a station terminal equipped with a command receiving and outputting section, the head office communication command facility can register attendance at the time of attendance, leaving and absent of staff by a predetermined operation. Time attendance management device that consists of an attendance registration device that performs the above and attendance registration device that performs memory management of attendance based on attendance information registered by the attendance registration device, and vehicle personnel assignment that assigns the required personnel to dispatched vehicles Means is provided, the automatic dispatch designation device sets a dispatch vehicle based on a dispatch level according to a command from the command device, and the vehicle personnel assigning means stores the personnel in the attendance management means. A communication command system characterized in that a staff member on duty is assigned to the dispatch vehicle based on the attendance information. 2. The attendance management means for assigning personnel to the dispatched vehicle based on attributes such as personnel affiliation, duty range, duty, etc., by the vehicle personnel assignment means, 2. A personnel attribute management unit that stores and manages personnel information that includes attributes such as "1".
The communication command system described in. 3. The attendance management means allocates personnel to the dispatched vehicle based on the personnel status, experience years, etc. of the dispatched vehicle, based on the personnel status, experience years, etc. The communication command system according to claim 1 or 2, further comprising a personnel history management unit that stores and manages the following personnel information. 4. The attendance personnel management means assigns personnel to the dispatched vehicle on the basis of the qualification such as license or special skill possessed by the personnel by the vehicle personnel assignment means, the qualifications or licenses or special characteristics of the personnel. 4. The communication command system according to claim 1, further comprising a personnel qualification management unit that stores and manages personnel information such as skills. 5. The vehicle personnel assigning means assigns a required personnel to the set dispatch vehicle, and a personnel for each vehicle assigned by the vehicle personnel assigning section based on the attendance information or the personnel information. 5. The communication command system according to any one of claims 1 to 4, further comprising a formation formation determining unit that determines the appropriateness of the configuration. 6. The vehicle personnel assignment unit assigns the required personnel to the dispatched vehicle and outputs personnel assignment data for instructing the dispatched vehicle and the dispatched personnel to a dispatch station. 5. The communication command system according to item 5. 7. The vehicle personnel allocating means cannot secure a predetermined minimum number of personnel at the dispatch station to which the corps formation determining unit is set when organizing a mobilization corps, or the composition of personnel is not appropriate, etc. The communication command system according to claim 5 or 6, further comprising an alarm unit that issues an alarm to the relevant office or headquarters when it is determined to be. 8. The vehicle personnel assignment means includes a formation history storage unit that stores and manages the formation history of the personnel who organized the dispatched unit, and the formation history storage unit stores and manages the formation history of the personnel. 8. The communication command system according to claim 1, wherein a personnel is assigned to the dispatched vehicle on the basis of the dispatched vehicle. 9. In the automatic dispatch designation device, the corps formation determination unit causes a shortage of personnel in attendance, shortage of personnel having a predetermined qualification, or shortage of personnel having a predetermined career or experience. 9. The communication command system according to claim 5, further comprising: a station vehicle allocating unit that changes the dispatch station to another dispatch station when it is determined to do so. 10. The automatic dispatch designation device can always grasp a vehicle that can be dispatched to each station according to attendance information and personnel information of employees of all stations stored and managed by the attendance management unit. The communication command system according to claim 1, wherein: 11. The office terminal includes an attendance registration unit for registering attendance of employees assigned to each office, and includes the attendance registration unit, the communication control unit, and the public communication line or dedicated communication line. 11. The communication instruction system according to claim 1, wherein the attendance management means of the headquarters communication instruction facility is configured to perform attendance management of the personnel including each office. 12. The attendance registration device comprises a tone detecting section for detecting a dial tone of a telephone, an ID detecting section for detecting an ID of each person by the dial tone detected by the tone detecting section, and a predetermined dial operation. 12. The communication command system according to claim 1, further comprising an operation input detection unit that detects an operation input such as attendance at work, leaving work, and absence from work. 13. The headquarters communication command facility includes a WEB server that is communicatively connected to the public communication line,
13. The WEB server comprises a homepage for managing attendance, and an ID detecting unit for identifying each employee who accesses the homepage and registers attendance information. The communication command system described. 14. The communication command system according to claim 13, wherein the station terminal includes a WEB access unit for performing attendance management of personnel of each station via the WEB server. 15. The headquarters communication command facility is the WEB.
E-mail means for creating and sending e-mails via the server is provided, and when the number of personnel to be dispatched is insufficient or in case of disaster expansion, a request for attendance or stand-by request to personnel who are leaving or absent 15. The communication command system according to claim 13 or 14, wherein a mail such as "Email" is sent.