JP2003016019A - Information management device, communication terminal, information management system, information management method, recording medium, and program - Google Patents

Abstract

(57) [Summary] [Problem] Business documents exchanged between specific persons are separately stored in a database for each business problem, so that the business documents stored in the database can be shared between persons involved in the business problem. . SOLUTION: An electronic mail receiving / analyzing means 11
An e-mail from the employee terminal 2 connected via the network is received, the identification information attached to the received e-mail is analyzed, and the business management DB management means 13 responds according to the analysis result. The business document described in the e-mail is registered in the storage area. Thereafter, the job management DB management means 13 searches the storage area and reads out the job document according to the instruction information received from the predetermined employee terminal 2 via the network, and sets it as transmission information to the predetermined employee terminal 2. .

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information management device, a communication terminal, an information management system, an information management method, which manages e-mails exchanged for humans, especially in a company.
With regard to a recording medium and a program, in particular, business documents described in the electronic mail are accumulated for each relevant business problem, and the accumulated business documents are shared among persons concerned with each business problem.

[0002]

2. Description of the Related Art Heretofore, it has been known that, particularly in a company, weakening of a common base for human beings and lack of visualization of work contents are factors that hinder work productivity. When the common platform is weakened, expected tasks (execution items) by job title, process, and department become unclear.

In addition, if the work contents are not sufficiently visualized, the purpose, purpose, contents, deadline, responsible person, and priority of the work problem will be unclear, and the way of carrying out the work problem will be shared among the parties concerned. It is not easy to grasp the progress, the history and knowledge of the past can not be found immediately, the know-how and materials cannot be found immediately, it takes time to grasp the current situation of work issues, etc. Become.

Vulnerability of common platform and lack of visibility of business
Until now, the division of work, purpose, purpose, content, deadline, responsible person, etc. have not been clearly written, and business documents etc. are exchanged between individuals using the conventional electronic mail system, and business progress One reason is that the situation was not shared among the parties concerned, and the record was not stored in a form that could be shared among the parties concerned.

Now, a conventional electronic mail system will be described with reference to FIG. The conventional electronic mail system can send electronic mails to a plurality of target persons at the same time, but the electronic mails are sent only to designated destinations.
As shown in FIG. 31, when Mr. C designates Mr. A and Mr. B as recipients, the e-mail sent from Mr. C is
It is stored in the mailboxes of Mr. A and Mr. B. Further, in the mailboxes of Mr. A and Mr. B, e-mails and the like not related to work are stored, so that the inside is complicated.

In this case, the business document may remain at the individual level, making it difficult for other parties to grasp the flow and content of the business document. Further, even when trying to refer to a business document of a certain business task, since the inside of the mailbox is in a complicated state, it takes a considerable time to find a desired business document.

[0007]

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and the business documents exchanged between specific persons are separately stored in the database for each business task, so that the database can be stored in the database. An information management device, a communication terminal, an information management system, an information management method, a recording medium, and a program that enable a stored business document to be shared among persons involved in the business task and improve business efficiency. The purpose is to provide.

Further, according to the present invention, the task (execution item), the person in charge of execution, the related person information and the like are stored in the database for each business task, so that the task and related person expected by the user can be easily performed. Information management device, communication terminal, information management system, information management method, recording medium, and program that realize an environment in which it is possible to grasp the information in a simple manner and easily concentrate on one's own business, and that facilitates collaboration among related parties. The purpose is to provide.

[0009]

In order to achieve such an object, an information management apparatus according to claim 1 receives an electronic mail from a communication terminal connected via a network,
An electronic mail receiving means for analyzing the identification information attached to the received electronic mail, and a database for registering the description content in the electronic mail in a corresponding storage area of the database according to the analysis result by the electronic mail receiving means. The database management means searches the storage area according to instruction information received from a predetermined communication terminal via the network, reads the description content from the storage area, and reads the predetermined content. It is characterized in that the information is transmitted to the communication terminal.

Further, in the information management apparatus according to claim 2, in the invention according to claim 1, the database management means has new identification information based on the instruction information received from the communication terminal via the network. A new storage area for registering the description content of the electronic mail is newly created, and information related to the business task indicated by the new identification information is registered as a specified value in the storage area, and later a network is transmitted from a predetermined communication terminal. The storage area is searched in accordance with instruction information received via the storage area, and the related information is read from the storage area and used as transmission information to the predetermined communication terminal.

According to a third aspect of the present invention, in the information management apparatus according to the second aspect, the database management means registers in the storage area based on instruction information received from a predetermined communication terminal via a network. The related information is updated.

According to a fourth aspect of the present invention, in the information management apparatus according to the first aspect, the database management means changes the description content based on instruction information received from a predetermined communication terminal via the network. It is characterized by moving and accumulating in the storage area of.

According to a fifth aspect of the present invention, in the first aspect of the present invention, the database management means stores data in the storage area according to instruction information received from a predetermined communication terminal via a network. The feature is that only specific description contents are searched and read.

The information management apparatus according to a sixth aspect of the present invention is, in the invention according to any one of the second to fifth aspects, an instruction for determining a communication terminal which is a transmission source of the instruction information from the instruction information received. Whether the communication terminal determined by the instruction information receiving means is the predetermined communication terminal based on the related person information of the business task included in the related information, It is characterized by determining whether or not.

According to a seventh aspect of the present invention, in the invention according to the second aspect, the related information includes task execution item information of the task.

Further, the communication terminal according to claim 8 has an electronic mail transmitting means for transmitting an electronic mail with identification information attached to the network, and a description content in the electronic mail in a corresponding storage area according to the identification information. It is characterized in that it has an instruction information transmitting means for transmitting instruction information requesting the description content registered in a desired storage area to the information management apparatus to be registered.

Further, in the communication terminal according to claim 9, in the invention according to claim 8, the instruction information transmitting means newly creates a storage area for registering the description content of the electronic mail having new identification information. The instruction information to be transmitted to the information management apparatus, the information management apparatus transmits information relating to the business task indicated by the new identification information read in response to a request from a predetermined communication terminal, and the related information. Is transmitted as the specified value, the instruction information to be registered in the storage area is transmitted.

The communication terminal according to claim 10 is characterized in that, in the invention according to claim 9, the instruction information transmitting means transmits instruction information for updating related information registered in the storage area. To do.

The communication terminal according to claim 11 is characterized in that, in the invention according to claim 8, the instruction information transmitting means transmits instruction information for moving and accumulating the description content in another storage area. To do.

According to a twelfth aspect of the present invention, in the invention according to the eighth aspect, the instruction information transmitting means transmits the instruction information requesting the reading of only specific description content from the storage area. Characterize.

A communication terminal according to a thirteenth aspect is the invention according to any one of the eighth to twelfth aspects, wherein the instruction information transmitting means causes the information management device to send the instruction information to the own communication terminal. It is characterized in that instruction information that can be identified as a target to be received is transmitted.

A communication terminal according to a fourteenth aspect is characterized in that, in the invention according to the ninth aspect, the related information includes relevant party information of the business task.

A communication terminal according to a fifteenth aspect of the present invention is characterized in that, in the invention according to the ninth aspect, the related information includes task execution item information of the task.

Further, in the communication terminal according to claim 16, in the invention according to claim 8, history file creating means for storing the description content received from the information management device and processed as a history file in a predetermined storage area. It is characterized by having.

Further, in the communication terminal according to claim 17, in the invention according to any one of claims 8 to 16, when replying to an electronic mail received from another communication terminal, the electronic mail is sent to the electronic mail. It is characterized in that it has an identification information giving means for giving the attached identification information to the reply mail.

An information management system according to claim 18 is the information management device according to any one of claims 1 to 8 and the communication terminal according to any one of claims 9 to 17. And having.

The information management method according to claim 19 is
According to an email receiving step of receiving an email from a communication terminal connected via a network and analyzing the identification information attached to the received email, and an analysis result by the email receiving step, A description content registration step of registering the description content in the e-mail in the storage area, and searching the storage area according to instruction information received from a predetermined communication terminal via the network,
And a description content reading step of reading the description content from the storage area as transmission information to the predetermined communication terminal.

The information management method according to claim 20 is
In the invention of claim 19, a storage area creating step for creating a new storage area for registering the description content in the e-mail having the new identification information based on the instruction information received from the communication terminal via the network. According to a specified value registration step of registering information related to the business task indicated by the new identification information as a specified value in the storage area, and instruction information received later from a predetermined communication terminal via the network. A related information reading step of searching the storage area and reading the related information from the storage area as transmission information to the predetermined communication terminal.

The information management method according to claim 21 is
The invention according to claim 20 is characterized by further comprising a related information updating step of updating related information registered in the storage area based on instruction information received from a predetermined communication terminal via a network.

The information management method according to claim 22 is
The invention according to claim 19 is characterized by further comprising a moving and storing step of moving and storing the description content in another storage area based on instruction information received from a predetermined communication terminal via a network.

The information management method according to claim 23,
The invention according to claim 19 is characterized by further comprising a specific content reading step of searching and reading out only specific description content from the storage area according to instruction information received from a predetermined communication terminal via a network. .

The information management method according to claim 24,
In the invention according to any one of claims 20 to 23, an instruction information receiving step of determining a communication terminal which is a transmission source of the instruction information from the instruction information received, and the business task included in the related information. A determination step of determining whether or not the communication terminal determined in the instruction information receiving step is the predetermined communication terminal based on the related person information.

The information management method according to claim 25,
The invention according to claim 20 is characterized in that the related information includes job execution item information of the job task.

A recording medium according to a twenty-sixth aspect is the function of the information management apparatus according to any one of the first to eighth aspects,
A program for causing a computer to implement the function of the communication terminal according to any one of claims 9 to 17 or the information management system according to claim 18 is recorded.

A recording medium according to a twenty-seventh aspect is characterized in that a program for causing a computer to execute the processing of the information management method according to any one of the nineteenth to twenty-fifth aspects is recorded.

A program according to claim 28 is a function of the information management apparatus according to any one of claims 1 to 8, a communication terminal according to any one of claims 9 to 17,
Alternatively, the function of the information management system according to claim 18 is realized by a computer.

Further, a program according to claim 29 is characterized by causing a computer to execute the processing of the information management method according to any one of claims 19 to 25.

[0038]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the accompanying drawings. <Schematic Functional Configuration of Business Management System> FIG. 1 is a schematic configuration diagram showing the functional configuration of the business management system according to the present invention. In the business management system according to the present invention, Mr. B designates the transmission destination as Mr. A, and sends the e-mail describing the business document with the business task name.

The business document described in this e-mail is
It is stored in a folder corresponding to the business task name in the business management DB (database). Further, since the destination of this e-mail is Mr. A, it is stored in Mr. A's mailbox, and Mr. A can view the business document by executing the normal e-mail reference work.

The business document stored in the corresponding folder in the business management DB can be read by anyone who is permitted to browse, such as a person related to the business task. It is possible to understand all the information related to the business task.

As shown in FIG. 2, one folder in the business management DB stores business documents of business tasks corresponding to the folder. In addition, information related to the task, that is, the person in charge of the task, the person in charge of execution, the person concerned, the deadline
The task (execution item) of the task is stored together with the deadline.

Further, in the present invention, as shown in FIG. 3, it is possible to structure the problems so that one upper-level problem has a number of lower-level problems. It is possible to relate them.

<Functional Configuration of Business Management Server> FIG. 4 is a block diagram functionally showing the configuration of the business management system in this embodiment. In the business management system of this embodiment, as shown in FIG. 4, a business management server 1 and employee terminals 2 (2a, 2b, ...) Are connected to each other via an in-house LAN, and a business management server. 1 can be accessed from the outside via the Internet.

Further, the business management server 1 has an electronic mail receiving / analyzing means 11, an instruction information receiving means 12, a business management DB management means 13, a registration information transmitting means 14 and a business management DB 15, as shown in the figure. .

The e-mail receiving / analyzing means 11 is means for receiving e-mail from the employee terminal 2 of each employee (user) or an external communication terminal and identifying the business task attached to the e-mail. . The instruction information receiving unit 12 is a unit that receives various instruction information transmitted from each employee terminal 2 or an external communication terminal and identifies the communication terminal that is the transmission source of the instruction information. The business management DB management means 13 is a means for performing information search for the business management DB 15 and registration / update / deletion / readout restriction of information. In the registration information transmitting means 14, the business management DB management means 13 is the business management DB 1
It is a means for transmitting the information read out from each employee terminal 2 or an external communication terminal.

The communication terminal 2 is not particularly shown,
It has an electronic mail transmitting means and an instruction information transmitting means. The electronic mail sending means is means for sending an electronic mail in which a business document is described with the business task to the business, and the instruction information sending means is means for sending various instruction information to the business management server 1. is there.

The operation of the present system described below is realized based on the operation of each of the above means. It should be noted that the following description will be made focusing on the interaction between the business management server 1 and the employee terminal 2. Since the same operation is performed for the communication between the business management server 1 and the external communication terminal, the description thereof will be omitted.

<Operation of Business Management System> [New Setting of Business Task] The operation of the business management system according to the present invention will be described in detail below. First, the case where the assignment setter newly sets a work assignment will be described.
FIG. 5 is an image diagram specifically showing an example of a screen displayed at the time of newly setting a business task. FIG. 6 is a flowchart showing the flow of processing operations of the business management server 1 when a new assignment is set.

When setting a new business task, the task setter selects "New task setting" in the business task operation menu to display the task setting screen. In the example of FIG. 5, “review of award system” is set as a subordinate task of the task “incentive”. When the work management server receives an instruction to set a new work task from the employee terminal 2 (step S1)
1 / YES), and a new folder is created by associating the folder of the task “review of award system” as a substructure of the folder of the task “incentive” (step S12).

By setting a folder as a substructure of the task “incentive review”, a task document included in the task “incentive” is included in the task “incentive review”. ,
The work “Awards System Review” folder will be stored, and other business documents included in the work “Incentive” will be stored in the work “Incentive” folder.

As described above, until the task “review of the award system” is set as a subordinate task of the task “incentive”, the corresponding one is selected from the large number of business documents accumulated in the folder of the high order task “incentive”. I had to search. However, this time, by structuring such an issue, it is possible to collectively refer to the business documents relating to the issue “Review of the award system” in particular, and it is possible to save the time and effort of the above search. Needless to say, if business documents related to other subordinate tasks of the task “incentive” are frequently exchanged, the subordinate tasks can be additionally set by the same operation.

[Business Task New Setting, Part 2] When a business task is newly set, in addition to the business task, the task setter (executor) and the department to which the task setter belongs (business task). It is an essential requirement to enter the relevant departments and related persons and the persons to whom the business documents of the business issues are to be disclosed.

FIG. 7 shows an example of a setting screen for the department in charge of the “review of award system”, the person in charge of execution, the persons concerned, the persons to be disclosed, and the like. On the right side of this screen, there is a column for searching for the target persons of the person in charge of execution and related persons, and the name and department to which the target person belongs are displayed by keyword search. In addition, the administration department is set in the "administration department" input field in the upper part of the "execution manager" input field. With the buttons arranged on the right side of this "main department" input field, select the department equivalent or the group equivalent. When the button on the upper row is pressed, a list of copies is displayed, and the corresponding copy is selected from the list. After selecting a department, press the button at the bottom of the list to display a list of groups corresponding to the selected department. Select the group equivalent from the list and select the department in charge of the "Review of Awards" task. .

Furthermore, when selecting the persons to be disclosed in the business document related to the task “review of award system”, the “person concerned only” in the “person to be disclosed” input field on the right side of the “main department” input field,
Designate the disclosure subject from "Recipients / Related parties only" and "No designation". In the example of FIG. 5, “addressee / related person only” is selected as the disclosure target person. When the above setting is completed, the "OK" button displayed at the bottom of the "Disclosure Target" input field is pressed. As a result, the departments in charge of this issue, "Review of the award system," the person in charge of execution, and the persons to be disclosed are set as prescribed values (default).

When the business management server 1 receives the setting of the specified value (step S13 / YES), the person in charge of executing the task, the department in charge, the person concerned and the disclosure target in the folder of the task “review of award system”. The person is registered (step S14).

[Business task new setting, part 3 (task setting)] When the above setting is completed ("OK" on the screen of FIG. 7)
When the button is pressed), a screen for setting the task (execution item) of the task "Reviewing the award degree" is then displayed. FIG. 8 is an image diagram specifically showing an example of the task setting screen.

In the example of FIG. 8, it is assumed that this work task is completed by the execution item “department hearing” and the execution item “verification of problems”, and the deadline is set for each execution item. When the task setter finishes inputting each task, he / she presses the “OK” button at the bottom of the screen to set a task related to this task “review of award system”.

When the task management server 1 receives this task setting (step S15 / YES), each execution item of the task and each deadline are registered in the folder of the task "review of award system" (step S16). ).

[Business Document Display] Next, the operation when the user refers to a desired business document by using this system will be described. Here, business documents that the user can refer to are limited to business tasks for which this user has been registered as a disclosure target person. In this system, the employee terminal 2 attaches the ID of its own device and transmits the instruction information, and the job management server 1
Is determined by determining whether or not it is the employee terminal 2 of the disclosure target person from the ID.

FIG. 9 is an image diagram concretely showing an example of a screen serving as a window when the user starts using the business operation system. FIG. 10 is a flowchart showing the flow of processing operations of the business management server 1 when a business document is referenced.

On the upper left of the screen of FIG. 9, an operation menu screen (business task operation menu screen) of the business operation system in this embodiment is displayed. The user mainly uses the business management system from this business task operation menu screen. Further, a business problem list screen (business problem list screen) is displayed in the lower part of the business problem operation menu screen. On this screen, a list of issues searched based on the search condition input by the user is displayed.

In the example of FIG. 9, when the "general" button is pressed, the user can execute a search for all the business tasks related to him, and when the "department" button is pressed,
The user can search for all business tasks related to the department to which he or she belongs, and when the "configurator" button is pressed, all business tasks for which the user himself / herself is the setter can be searched. Yes, if you click the "responsible" button, you can search for all the business tasks that you are responsible for, and if you click the "related person" button, you become a related person yourself. You can search for all the business tasks that are present.

In the upper part of the task list screen,
"Display condition setting" button and "Search" button are displayed. When the "display condition setting" button is pressed, the input screen for the search condition for the business task is displayed, and the user inputs the search condition on this input screen. The search condition input screen will be described later with a specific example. When the user finishes inputting the search condition on the search condition input screen and presses the "search" button, the search for the business task based on the input search condition is started.

Further, a favorite screen is displayed below the work problem list screen. On this screen, it is possible to steadily display, from the business problems displayed on the business problem list screen, those that are particularly related to the current business, etc. As a result, if frequently used business tasks are displayed on this screen, it becomes unnecessary to input search conditions each time to display these business tasks.

When the user inputs the search condition and the search condition is received (step S21 / YES), the business management server 1 searches the business management DB 15 for the corresponding business task (step S22). This search result is transmitted to the employee terminal 2 of the user (step S2
3). As a result, a list of business tasks is displayed as shown on the right side of the screen in FIG.

[Display of business document contents] Next, the user can refer to the business documents accumulated in the business task by selecting any of the business tasks listed on the screen. In the example of FIG. 11, the business document “[Request] Study of task reorganization function” is selected. The business management server 1 selects the business document on the employee terminal 2 in this way,
When the selection information is received (step S24 / YES),
The business document "[Request] Examination of task reorganization function" is searched from the folder of "business management DB function requirement definition" (step S25) and transmitted to the employee terminal 2 (step S26).
As a result, the contents of the business document are displayed as shown in the upper right of the screen in FIG.

[Display of List of Persons Related to Business Task]
The user can easily confirm the person concerned with the business task by displaying a list of the person in charge of execution of the desired business task, the person concerned, the supervising department, etc. on the user terminal. FIG. 12 is an image diagram showing a specific example of a screen displaying a list of persons related to the business task selected by the user. FIG. 13 is a flowchart showing the flow of the processing operation of the business management server 1 when displaying a list of persons involved in business tasks.

In the example of FIG. 12, the user displays a list of the persons related to the business task displayed on the business task list screen. As for the business problem to be displayed in this list, the business problem displayed on the business problem list screen may be specified as the target, as in this example, or the business problem displayed on the favorite screen may be specified. You may specify as a target.
Further, one or more business tasks are arbitrarily selected from the business tasks displayed on the business task list screen and / or the favorite screen, and the selected business task is designated as a target of the list display of related persons. You may.

When the work management server 1 receives the designation of the list display of the persons concerned from the employee terminal 2 (step S31 / Y).
ES), the folder of the applicable business task is searched, the execution manager, the related persons, the department in charge, etc. are read out for each business task (step S32) and transmitted to the employee terminal 2 (step S33). As a result, as shown on the right side of the screen in FIG. 12, on the employee terminal 2, the person in charge of execution of each business task, the person concerned, the supervising department, etc. are displayed in a list, and the employee identifies the person concerned, etc. of each business task. It is possible to immediately understand immediately, for example, when there is something related to your work, such as an e-mail or telephone etc. to the person concerned with the work problem related to your work. You can contact us directly at.

[Schedule Display] Further, the user can display a list of tasks (execution items) of desired business tasks on the employee terminal 2 and confirm the business progress schedule of each business task. FIG. 14 is an image diagram concretely showing an example of the list screen of the business task schedule. FIG. 15 is a flowchart showing the flow of processing operations of the business management server 1 when displaying the schedule list.

In the example of FIG. 14, the schedules of the business tasks displayed on the business task list screen are displayed as a list on the right side of the screen. The business problem to be displayed in this list may be the business problem displayed on the business problem list screen, or the business problem displayed on the favorite screen, as in the case of the list display of the above-mentioned persons concerned. The subject may be the subject. Further, one or more business tasks may be selected from the business tasks displayed on the business task list screen and / or the favorite screen, and the selected business task may be designated as the target of the schedule display.

When the work management server 1 receives an instruction to display the schedule list from the employee terminal 2 (step S41 /
YES), the folder of the corresponding business problem is searched, and the task (execution item) is read for each business problem (step S
42), and transmits to the employee terminal 2 (step S43). As a result, on the employee terminal 2 side, a schedule for each business task is created based on the task received from the business management server 1 and displayed on the right side of the screen in the example of FIG.

Further, in the example of FIG. 14, the schedules are not displayed for the tasks “in-house newsletter” and “organizational revision” because the task was not set when the business task was set. In addition, the task “Business support system review project”
Regarding, for example, when the task “Business support system review project” is set, the user is not set as the disclosure target of the task and the authority to display the schedule is not granted, so the schedule display is rejected in this way. The information to that effect is displayed instead.

Further, in the example of FIG. 14, a schedule display in which a time axis is marked for each task (execution item) is displayed. When the user moves the pointer to this mark, the task name and its due date are displayed so as to be highlighted. As a result, the user can display a list of the schedules of business tasks related to him / her, and can easily understand the schedule intended by the task setter (execution manager) of each business task.

[Change of work in charge] For example, in a large company, there are often situations where it is necessary to leave the work currently underway due to personnel changes or the like. In such a case, the task in charge is changed and the task is handed over to another person. According to the present invention, when the user needs to change his / her duties in this way, it is possible to change the person in charge of execution, the person concerned, etc. set at the time of assignment setting. FIG.
17 and 17 are image diagrams specifically showing an example of the task change screen in charge. FIG. 18 is a flowchart showing the flow of processing operations of the business management server 1 when the business to be handled is changed.

When the business management server 1 receives a person-in-charge change instruction from the employee terminal 2 (step S51 / YES), all business tasks for which the user is an execution manager or a related person are searched (step S51 / YES). S52). The search result is transmitted from the work management server 1 to the employee terminal 2 (step S53) and displayed as a list on the employee terminal 2.

In the example of FIG. 16, the user selects a task “organization revision”, a “business management DB review”, a “business management DB function requirement definition”, etc. from among the displayed business tasks as a task modification target. is doing. After completing the selection of the business task to be the target of the task change, the user next presses the "Change Person" button. This completes the selection of the business task for which the business task in charge is to be changed.

Next, the user inputs the name of another person in the relevant part of the selected business task. Finish this input,
When the “OK” button is pressed, the business management server 1
Receive the changed person in charge information (step S54 / YE
S), the information in the folders of the tasks “organization revision”, “business management DB examination” and “business management DB function requirement definition” are updated (step S55). The updated result is transmitted from the work management server 1 to the employee terminal 2 (step S5
6), the screen shown in FIG. 17 is displayed on the employee terminal 2.

Next, the user refers to the screen shown in FIG. 17 and confirms the contents of change in the task in charge. If there is no problem with this change, click the "OK" button at the bottom of the screen. If the content of the change is incorrect, the task is selected again and the “change person in charge” button is pressed to perform the same operation. Further, in the case of making an additional change, it becomes possible by selecting the corresponding problem, pressing the “change person in charge” button, and performing the same operation. When the work management server 1 receives the confirmation information from the employee terminal 2 (step S57 / YES),
The person-in-charge change processing ends.

[Problem Reorganization] Further, as business documents are exchanged for a certain business problem, it may be determined that it is more convenient to store the business document in a folder of another business problem. In such a case, the user can move or store some or all of the business documents, which have been stored in one business task folder up to now, in another business task folder. FIG. 19 is an image diagram specifically showing an example of a screen displayed at the time of executing the task reorganization. FIG. 20 is a flowchart showing the flow of processing operations of the work management server 1 when executing the task reorganization.

Here, the business tasks that can be selected as the task reorganization source are limited to those for which the user is the task setter or the person in charge of execution. In the example of FIG. 19, for example, the user is the “setter”. Alternatively, by pressing the “responsible person” button, the user is searching for a related business task. When the work management server 1 receives the task reorganization instruction from the employee terminal 2 (step S61 / YES), and then the user presses the “configurator” or “responsible person” button, the work management server 1 falls under the relevant condition. Business task DB15
Is searched (step S62).

When the business task search is completed, the business management server 1 transmits the result to the user terminal (step S63). In the example of FIG. 19, the result is displayed on the left side of the screen. Further, in the example of FIG. 19, the user defines “business management DB function requirement definition” as a business task that is the task reorganization source
Is specified. When the business management server 1 receives this designation (step S64 / YES), the task “business management DB”
A folder of "functional requirement definition" is searched from the business management DB 15 (step S65), and the subject name of the business document accumulated in the folder is transmitted to the user terminal (step S6).
6). Then, on the employee terminal 2, the task “business management DB
The business documents accumulated in the folder of “functional requirement definition” are displayed in a list, and the user specifies the business documents to be subject to problem reorganization from the displayed business documents (in the example of FIG. 19, “[answer] ] "How to proceed with the examination", "How to proceed with the [request] examination" and "About [contact] examination item" are specified).

When the user finishes designating the business document to be subject to task reorganization, on the right side of the screen, for example, "General"
-By pressing any of the "related person" buttons (there is no particular limitation on the business task at the destination), the business task to be the task reorganization destination is searched. The user presses any one of the "general"-"related" buttons, and the business management server 1
When the search condition is received from the employee terminal 2 (step S67 / YES), the corresponding business task is assigned to the business task DB.
Search from 15 (step S68).

When the business task search is completed, the business management server 1 sends the result to the employee terminal 2 (step S69). In the example of FIG. 19, the result is displayed on the right side of the screen. Further, in the example of FIG. 19, the user has designated “business management DB review” as the business task to be the task reorganization destination. Next, when the user finishes the designation of the business task to be the task reorganization destination, the user presses the "document import" button.

When the user presses the "document import" button, the general management server 1 receives the input contents (step S70), and the business documents "[answer] about how to proceed examination", "[request]""How to proceed with the examination" and "About [contact] examination items"
It is moved and accumulated from the folder of "functional requirement definition" to the folder of "business management DB review" (step S71).

As described above, with respect to the business task for which the user is the task setter or the person in charge of executing the task, the business documents accumulated in the folder of the business task up to now are stored in the folders of other business tasks. When it is determined that it is more convenient to accumulate the information, the task reorganization of the business document can be executed. In the example of FIG. 19, some of the business tasks that have been stored in the folder of the task “business management DB function requirement definition” up to now are stored in the folder of the higher-level task “business management DB review”. I'm operating it. This is the case when it is more convenient to handle the business document that is the subject of the task reorganization as one that corresponds to the task "Business management DB function requirement definition", rather than the higher level task "Business management DB examination". I am assuming.

[Daily Report, Weekly Report Display] In addition, according to the present invention, the user can make use of a daily report created in the past as a reference of his or her daily report or weekly report by performing the operation described below. . FIG. 21 is an image diagram showing a specific example of a screen displaying a list of daily reports created in the past and the contents thereof. FIG. 22 is a flowchart showing the flow of the processing operation of the work management server 1 when the past daily report is displayed and a new daily report is created using the original text.

In the example of FIG. 21, when the user selects a desired business task from the business task list screen and / or the favorite screen and then selects “daily report” on the business task operation menu screen, the contents of the daily report are displayed on the right side of the screen. And a daily report list screen are displayed in the upper and lower rows, respectively. Here, the issues "daily quality control", "sudden quality defects", and "quality design" are specified as the objects to be displayed in the daily report.
Those daily reports are displayed in the lower right part of the screen. In this daily report list screen, "By issue", "By editor" and "By period" buttons are displayed in the upper part of the screen. By pressing any button, the daily report is displayed in each view. Can be displayed as a list.

The task management server 1 confirms that the tasks "daily quality control", "sudden quality defect" and "quality design" are specified as the daily report display targets, and that "daily report" is selected on the task task operation menu screen. When receiving (step S81 / Y
ES), the business management DB 15 is searched for folders of “daily quality control”, “sudden quality defect” and “quality design”,
Information on the daily report is read from the business documents stored in them (step S82) and transmitted to the employee terminal 2 (step S83). As a result, on the employee terminal 2, FIG.
As shown in the lower right part of the screen of No. 1, a list of daily reports of relevant business tasks is displayed.

Next, when the user specifies a desired one from the daily reports displayed on the daily report list screen, and the general management server 1 receives the specified information (step S84 / YES), the corresponding daily report is managed by the business. It is read from the DB 15 (step S85) and transmitted to the employee terminal 2 (step S86).
As a result, the user can refer to the desired daily report on the screen and reflect it in his / her daily report creation. Moreover, it is needless to say that the past reports can be referred to by the same operation as the weekly reports.

[Daily Report, Weekly Report Creation] According to the present invention, a new daily report or weekly report can be created using the past daily report or weekly report displayed on the screen as the original text. FIG. 23 shows
It is an image figure which showed concretely an example of the screen used when creating a new daily report using the past daily report as an original sentence. In this example, the user designates a daily report to be the original sentence on the upper right screen and presses the "Create original sentence" button at the upper stage of the lower right screen, whereby the daily report can be modified and created using the designated daily report as the original sentence.

In the example of FIG. 23, as the original daily report,
The tasks "daily quality control", "sudden quality failure" and "quality design" are selectively displayed on the upper right screen, and the user designates the daily report used as the original sentence as the task "quality control". Next, when the "create original text" button is pressed, the daily report that is the original text can be appropriately modified on the lower right screen to create a new daily report.

Furthermore, when saving the created daily report,
The user presses the "Save" button displayed to the right of the "Create original text" button. Upon receiving this input (step S87 / YES), the work management server 1 stores the newly created daily report in the folder of the task "quality control" in association with the daily report policyholder (step S88). Therefore, this daily report can be searched by inputting the corresponding business task name or creator name as a keyword even when the daily report is utilized later. Of course, the same operation can be performed on the weekly report to correct the original text and create a new weekly report.

Thus, the daily and weekly report creators can create new daily and weekly reports by using the past ones, saving the trouble of starting a document from the beginning and further improving the quality. In terms of aspects, it is expected to improve with the number of times.

[Creation of History File] A business document exchanged for a certain business task can be saved as a history file. Thus, when the same or similar work is performed later, the history file can be reflected in the construction of new know-how and the like. Figure 2
FIG. 4 is an image diagram specifically showing an example of a screen displayed when creating a history file. FIG. 25 is a flowchart showing the flow of processing operations of the employee terminal 2 when the history file is saved.

In the example of FIG. 24, the task “business management DB function requirement definition” is selected as a history file creation target. The employee terminal 2 sends an instruction to create a history file to the work management server 1 (step S91). Upon receiving this instruction, the work management server 1 searches the folder for the task, and the employee terminal 1 receives the work documents stored in this folder together with the table of contents (step S92).

In the example of FIG. 24, the history file received by the employee terminal 2 is a set of a table of contents and a text document of business documents accumulated for the task. When saving the contents, the user presses the "OK" button at the bottom of the screen (step S93 / YES), and the employee terminal 2 instructs the employee terminal 2 as a history file of the table of contents of the business document and the text document. Save it in the specified location (step S9)
4).

In the example of FIG. 24, the history file is
It is a text document in which the contents of the business document are continuously described, and when using this history file later,
When the user selects a desired table of contents, it is configured so as to jump to the beginning of the business document corresponding to the table of contents.
Furthermore, if the user saves the history file, for example,
It is possible to specify an electronic library. In this way, if the history file is stored in the electronic library, it can be expected that later, a person who performs the same or similar business searches the history file from the electronic library and develops the contents to construct business know-how.

[Registration (transmission) of business document to business task]
FIG. 26 is an image diagram specifically showing an example of a screen when a business document is transmitted with respect to a certain business task. FIG. 27 is a flowchart showing the flow of processing operations of the business management server 1 when registering a business document.

In the example of FIG. 26, a case is shown in which a business document related to the task “business management DB function requirement definition” is transmitted. When the user specifies the task "business management DB function requirement definition" when transmitting the business document, the business management server 1 receives this instruction (step S101 / YE).
S), searching the task management DB 15 for a folder of the task “business management DB function requirement definition”, and reading the person in charge of execution of the task and related persons from the folder (step S
102), and sends it to the employee terminal 2 (step S10).
3). In the example of FIG. 26, the business management server 1 reads not only the person in charge of execution of the task “business management DB function requirement definition” and related persons, but also a person who has a record of sending and receiving business documents for the business task up to now. , To the employee terminal 2.

Therefore, when the user designates the task to which the business document is to be transmitted, the person in charge of executing the task, the persons concerned and other persons concerned are automatically entered. Furthermore,
When it is desired to add the destination of this business document, in the example of FIG. 26, the destination (TO, CC) can be added on the right side of the screen. When the destination is confirmed, the user presses the "OK" button to send the business document. In this way, the user
Business documents can be sent as if they were sending ordinary e-mail. Further, when the business document is transmitted to the designated destination and the business management server 1 detects the task "business management DB function requirement definition" (step S10).
4 / YES), and is registered in the corresponding folder (step S105).

Further, when an e-mail about a certain business task is received from another employee terminal 2 and a reply is made to the received e-mail, the self-employee terminal 2 automatically reports the business task attached to the received e-mail. Add to reply mail.
As a result, when the user sends back an e-mail about the same business task, it is possible to save the labor of inputting the business task, and to improve the convenience of the user.

[Search for Business Task and Business Document] FIG. 28
[Fig. 6] is an image diagram specifically showing an example of a screen displayed when a user searches for a business task or a business document to be referred to. Since the processing operation of the business management server 1 when searching for business tasks and business documents has already been described,
An explanation will be given without using a flowchart.

In the example of FIG. 28, in the “assignment condition setting” field on the search input screen in the upper right of the screen, the current status of the business task to be searched, the task name, the department in charge, the task setter, the person in charge of execution, and the related persons. Can be specified. Further, in the “document condition setting” field of the search input screen, it is possible to search for a corresponding business document by designating which person did what for the business document in what period. When the user confirms the search condition and presses the "Search execution" button, the business management server 1 receives the search condition, searches the business management DB for the corresponding business task or business document, and retrieves the search result. Send to terminal 2.

Furthermore, in the example of FIG. 28, it is also possible to perform a keyword search for business tasks and business documents. In this case, the business management server 1 searches the business management DB 15 for a business task or business document including the input keyword, and sends the search result to the employee terminal 2. As a result, the user can display and browse the retrieved business task or business document on the employee terminal 2.

[Workflow Display] FIG. 29 is an image diagram concretely showing an example of a screen used when the user grasps / registers the progress of the work for each work task.
For example, the person in charge of executing a certain business task is the business management DB 15
By monitoring the business document of the business task, the progress status of the business is judged, the progress status is input on the screen of FIG. When requested by another user or the like, the business management server 1 transmits the progress status of the current business problem only to the information disclosure target person of this business problem. Thereby, a person concerned with a certain business task can easily grasp the progress status of the business task.

Note that the above-mentioned list display, schedule display, task change, assignment reorganization, daily report / weekly report display creation work of the persons concerned with the business task are performed only by the person concerned with the business task corresponding to the business management server 1. Is preferably configured to permit. This mechanism can be realized by collating the ID included in the instruction information transmitted from the employee terminal 2 with the related party information set at the time of newly registering the business task.

In the above description, the business management server 1
Does not register by extracting only the business document from the e-mail in order to improve the efficiency of the registration process in the business management DB 15, although the target of registration in the business management DB 15 is the business document described in the e-mail. The other contents described in the e-mail, that is, the address, the subject, etc. may be collectively registered.

<Specific Configuration Example of Business Management Server 1> FIG.
FIG. 0 shows an example of a computer system that can configure the business management server 1. In FIG. 30, reference numeral 100 is a computer PC. The PC 100 includes a CPU 101,
The device control software stored in the ROM 102 or the hard disk (HD) 111 or supplied from the flexible disk (FD) 112 is executed to comprehensively control each device connected to the system bus 104.

The ROM 102 or the hard disk (H
D) By the program and data stored in 111,
Each functional means of this embodiment, that is, the electronic mail receiving / analyzing means 11, the instruction information receiving means 12, the business management DB management means 13, the registration information transmitting means 14, and the business management DB 15
Etc. are configured.

Reference numeral 103 denotes a RAM, which functions as a main memory, a work area, etc. of the CPU 101. Reference numeral 105 denotes a keyboard controller (KBC), which is a keyboard (KB) 10
9 and instruction input from a device (not shown) or the like.

Reference numeral 106 denotes a CRT controller (CRTC)
Controls the display of the CRT display (CRT) 110. A disk controller (DKC) 107 is a hard disk (HD) 11 that stores a boot program (starting program: a program that starts execution (operation) of hardware and software of a PC), a plurality of applications, user files, a network management program, and the like.
1, and access to the flexible disk (FD) 112 is controlled.

Reference numeral 108 denotes a network interface (N
IC) for bidirectional data exchange with a network printer, another network device, or another PC via a LAN.

<Other Embodiments of the Present Invention> The present invention can be applied to a system composed of a plurality of devices (for example, a host computer, an interface device, a reader, a printer, etc.), and can be applied to an apparatus composed of one device. You may apply.

Further, in order to operate various devices so as to realize the equipment of the above-described embodiments, a computer in an apparatus or system connected to the above-mentioned various devices is provided with the functions of the above-described embodiments. What is realized by supplying a program code of software and operating the above various devices according to a program stored in a computer (CPU or MPU) of the system or apparatus is also included in the scope of the present invention.

Further, in this case, the program code itself of the software realizes the function of the above-described embodiment, and the program code itself and a means for supplying the program code to the computer,
For example, a storage medium storing such program code constitutes the present invention. As a storage medium for storing the program code, for example, a flexible disk, a hard disk, an optical disk, a magneto-optical disk, a CD-RO.
M, a magnetic tape, a non-volatile memory card, etc. can be used.

Further, by executing the supplied program code by the computer, not only the functions described in the above embodiments are realized, but also the OS (operation system) in which the program code is operating in the computer or Needless to say, the program code is also included in the embodiments of the present invention when the functions shown in the above embodiments are realized in cooperation with other application software or the like.

Furthermore, after the supplied program code is stored in the memory provided in the function expansion board of the computer or the function expansion unit connected to the computer, the function expansion board or function expansion unit is instructed based on the instruction of the program code. The present invention also includes a case where the CPU and the like included in the above perform some or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

[0119]

As is apparent from the above description, according to the present invention, the business document described in the electronic mail is stored for each business task and the information is transmitted to a predetermined communication terminal. Since it is configured, it becomes possible to share the knowledge related to the work progress among the parties involved in each work problem, and as a result,
It is possible to improve work efficiency.

Further, according to the present invention, the task (execution item), the person in charge of execution, the related person information and the like are stored in the database for each business task. It will be possible to easily understand the parties concerned, and to create an environment in which it becomes easier to concentrate on one's own work and at the same time, it becomes easier for the parties to collaborate.

[Brief description of drawings]

FIG. 1 is a schematic configuration diagram showing a functional configuration of a business management system according to the present invention.

FIG. 2 is a business management DB of a business management system according to the present invention.
It is the figure which showed roughly the information storage form in (database).

FIG. 3 is a diagram showing a relationship between business tasks of the business management system according to the present invention.

FIG. 4 is a block diagram functionally showing the configuration of a business management system according to an embodiment of the present invention.

FIG. 5 is an image diagram specifically showing an example of a screen displayed when a new task is set.

FIG. 6 is a flowchart showing a flow of processing operations of the business management server when a new business task is set.

FIG. 7 is an image diagram specifically showing an example of a screen used when setting related information of a business task.

FIG. 8 is an image diagram specifically showing an example of a screen used when setting a task (execution item).

FIG. 9 is an image diagram concretely showing an example of a screen serving as a window when a user starts using the business operation management system.

FIG. 10 is a flowchart showing the flow of processing operations of the business management server when a business document is referenced.

FIG. 11 is an image diagram specifically showing an example of a screen used when displaying a business document.

FIG. 12 is an image diagram showing a specific example of a screen displaying a list of persons related to the business task selected by the user.

FIG. 13 is a flowchart showing the flow of processing operations of the business management server when displaying a list of persons involved in business tasks.

FIG. 14 is an image diagram specifically showing an example of a list screen of business task schedules.

FIG. 15 is a flowchart showing a flow of processing operations of the job management server when a schedule list is displayed.

FIG. 16 is a first image diagram concretely showing an example of a task change screen in charge.

FIG. 17 is a second image diagram concretely showing an example of a task change screen in charge.

FIG. 18 is a flow chart showing a flow of processing operations of the business management server when the business in charge is changed.

FIG. 19 is an image diagram specifically showing an example of a screen displayed when executing the task reorganization.

FIG. 20 is a flowchart showing the flow of processing operations of the business management server when executing task reorganization.

FIG. 21 is an image diagram specifically showing an example of a screen displaying a list of daily reports created in the past and the contents thereof.

FIG. 22 is a flowchart showing a flow of processing operations of the job management server in a case where a past daily report is displayed and a new daily report is created using the original text.

FIG. 23 is an image diagram specifically showing an example of a screen used when a new daily report is created by using a past daily report as an original sentence.

FIG. 24 is an image diagram specifically showing an example of a screen displayed when a history file is created.

FIG. 25 is a flowchart showing the flow of processing operations of the employee terminal when a history file is saved.

FIG. 26 is an image diagram specifically showing an example of a screen used when transmitting a business document regarding a certain business task.

FIG. 27 is a flowchart showing the flow of processing operations of the business management server when a business document is registered.

FIG. 28 is an image diagram specifically showing an example of a screen displayed when a user searches for a business task or a business document that the user wants to refer to.

FIG. 29 is an image diagram specifically showing an example of a screen used when the user grasps / registers the progress status of work for each work task.

FIG. 30 is a schematic configuration diagram showing an example of a computer system capable of configuring a business management server.

FIG. 31 is a schematic configuration diagram showing a functional configuration of a conventional electronic mail system.

[Explanation of symbols]

1 Business management server 11 E-mail reception and analysis means 12 Instruction information receiving means 13 Business management DB management means 14 Registration information transmission means 15 Business management DB (database) 2 employee terminals

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Kazuo Osaki             2-6-3 Otemachi, Chiyoda-ku, Tokyo New Japan             Steelmaking Co., Ltd. (72) Inventor Yoshifumi Mizomoto             1 Kimitsu, Kimitsu-shi Mr. Nippon Steel Corporation             Tsu Steel Works (72) Inventor Ichiro Sato             1 Kimitsu, Kimitsu-shi Mr. Nippon Steel Corporation             Tsu Steel Works (72) Inventor Taishi Tsunoji             1 Kimitsu, Kimitsu-shi Mr. Nippon Steel Corporation             Tsu Steel Works (72) Inventor Takehisa Urakami             1 Kimitsu, Kimitsu-shi Mr. Nippon Steel Corporation             Tsu Steel Works (72) Inventor Masao Takeda             2-20-15 Shinkawa, Chuo-ku, Tokyo Nippon Steel             Solutions Co., Ltd. F term (reference) 5B075 KK07 KK13 KK33 ND20 ND23                       NR03 UU05                 5B082 EA07 HA05

Claims (29)

[Claims] 1. An electronic mail receiving means for receiving an electronic mail from a communication terminal connected via a network, and analyzing the identification information attached to the received electronic mail; and an analysis result by the electronic mail receiving means. Database management means for registering the description content in the e-mail in a corresponding storage area of the database according to The information management apparatus retrieves the storage area, reads the description content from the storage area, and sets the description content as transmission information to the predetermined communication terminal. 2. The database management means newly creates a storage area for registering the description content of an electronic mail having new identification information based on instruction information received from a communication terminal via a network, Information related to the business task indicated by the new identification information is registered as a prescribed value in the storage area, and the storage area is searched according to instruction information received later from a predetermined communication terminal via the network, The information management apparatus according to claim 1, wherein the related information is read from the storage area and used as transmission information to the predetermined communication terminal. 3. The information management according to claim 2, wherein the database management means updates related information registered in the storage area based on instruction information received from a predetermined communication terminal via a network. apparatus. 4. The information according to claim 1, wherein the database management means moves and stores the description content in another storage area based on instruction information received from a predetermined communication terminal via a network. Management device. 5. The database management means retrieves and reads only specific description content from the storage area according to instruction information received from a predetermined communication terminal via a network. Information management device described. 6. An instruction information receiving unit that determines a communication terminal that is a transmission source of the instruction information from received instruction information, and the database management unit includes related person information of the business task included in the related information. The information management apparatus according to claim 2, wherein the communication terminal determined by the instruction information receiving means is the predetermined communication terminal based on the above. 7. The information management apparatus according to claim 2, wherein the related information includes task execution item information of the task. 8. An electronic mail transmitting means for transmitting an electronic mail with identification information to a network, and an information management device for registering the description content in the electronic mail in a corresponding storage area according to the identification information, A communication terminal, comprising: instruction information transmitting means for transmitting instruction information requesting the description content registered in a desired storage area. 9. The instruction information transmitting means transmits instruction information for newly creating a storage area for registering the description content of an electronic mail having new identification information to the information management device, and the information management device Transmitting information related to the business task indicated by the new identification information read in response to a request from a predetermined communication terminal, and transmitting instruction information for registering the relevant information as a specified value in the storage area. The communication terminal according to claim 8, which is characterized in that. 10. The communication terminal according to claim 9, wherein the instruction information transmitting unit transmits instruction information for updating related information registered in the storage area. 11. The communication terminal according to claim 8, wherein the instruction information transmitting unit transmits instruction information for moving and accumulating the description content in another storage area. 12. The communication terminal according to claim 8, wherein the instruction information transmitting unit transmits instruction information requesting reading of only specific description content from the storage area. 13. The instruction information transmitting means transmits instruction information that allows the information management apparatus to identify its own communication terminal as a target for receiving the instruction information. The communication terminal according to the item. 14. The communication terminal according to claim 9, wherein the related information includes information related to the business task. 15. The communication terminal according to claim 9, wherein the related information includes task execution item information of the task. 16. The communication terminal according to claim 8, further comprising history file creating means for storing the description content received from the information management device and processed as a history file in a predetermined storage area. 17. The method according to claim 8, further comprising: identification information adding means for adding the identification information attached to the electronic mail to the reply mail when replying to the electronic mail received from another communication terminal. 17. The communication terminal according to any one of 1 to 16. 18. The information management device according to claim 1, and the information management device according to claim 9,
An information management system, comprising: the communication terminal according to item 1 above. 19. An e-mail receiving step of receiving an e-mail from a communication terminal connected via a network and analyzing identification information attached to the received e-mail, and an analysis result by the e-mail receiving step. According to the description content registration step of registering the description content in the electronic mail in the corresponding storage area, and searching the storage area according to instruction information received from a predetermined communication terminal via the network, And a description content reading step of reading out the description content from a storage area as transmission information to the predetermined communication terminal. 20. A storage area creating step of newly creating a storage area for registering the description content in the electronic mail having new identification information based on instruction information received from a communication terminal via a network, According to the specified value registration step of registering information related to the business task indicated by the new identification information as a specified value in the storage area, and the instruction information received later via a network from a predetermined communication terminal, the storage 20. A related information reading step of searching an area and reading the related information from the storage area as transmission information to the predetermined communication terminal. 21. The information management according to claim 20, further comprising a related information updating step of updating related information registered in the storage area based on instruction information received from a predetermined communication terminal via a network. Method. 22. The information management according to claim 19, further comprising a moving and storing step of moving and storing the description content in another storage area based on instruction information received from a predetermined communication terminal via a network. Method. 23. A specific content reading step for searching and reading out only specific description content from the storage area according to instruction information received from a predetermined communication terminal via a network. Information management method described. 24. An instruction information receiving step of determining a communication terminal that is a transmission source of the instruction information from the received instruction information, and the instruction information receiving step based on related person information of the business task included in the related information. The information management method according to any one of claims 20 to 23, further comprising a determination step of determining whether or not the communication terminal determined in step 1 is the predetermined communication terminal. 25. The information management method according to claim 20, wherein the related information includes task execution item information of the task. 26. The function of the information management device according to any one of claims 1 to 8, the communication terminal according to any one of claims 9 to 17, or the function of the information management system according to claim 18. A computer-readable recording medium in which a program for realizing a computer is recorded. 27. A computer-readable recording medium recording a program for causing a computer to execute the processing of the information management method according to any one of claims 19 to 25. 28. The function of the information management device according to any one of claims 1 to 8, the communication terminal according to any one of claims 9 to 17, or the function of the information management system according to claim 18. A program that makes a computer realize. 29. A program for causing a computer to execute the processing of the information management method according to any one of claims 19 to 25.