JP2003005880A - Guidance display method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide the guidance function of high operability even if the item of operation guidance is not selected even if a user is to obtain operation guidance. SOLUTION: Guidance on the respective operations of an application program is recorded in a guidance recording part 10. An input part 2 receives the operation input of the user. An operation monitoring means 4 monitors the operation input of the user, which is inputted to the input part 2. A guidance selection means 6 reads the guidance of the operation which the user is to perform next based on the operation input of the user, which the operation monitoring means 4 monitors. Guidance which is read is given to a display part 8. The display part 8 displays given guidance to the user. The operation which the user is to perform is judged in accordance with a monitored operation situation and guidance corresponding to the operation can be displayed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technique for guiding a user to operate software or the like.

[0002]

2. Description of the Related Art Japanese Patent Application Laid-Open No. 10-21028 discloses the following method as operation guidance for a user.

The application program records the state of progress according to the user's operation. When the user clicks on a button for guidance on the operation (commonly called help), the application program displays help information. At this time, the content of help is changed according to the current progress status recorded.

For example, if the user requests help for saving a file and the "File" menu is already selected, "Save File" is selected from the "File" menu. Is displayed as help information. On the other hand, similarly, even when the user requests help for saving the m file, if the “File” menu is not selected, select “File” and then “Save File”. The information to do is displayed as help information.

In this way, appropriate help contents can be displayed according to the degree of progress of the processing related to the operation for which the user has requested help.

However, in the above-mentioned conventional technique, the contents of help can be optimized according to the operation situation of the user.
The user must select which operation is the target of guidance. However,
It is troublesome for the user to find the desired operation from the help menu. In some cases, it may not even be clear what the desired operation is. In such cases, it can be said that the help function is not useful.

An object of the present invention is to solve the above-mentioned problems and to provide a guidance device capable of presenting the guidance of a necessary operation without the user designating a target operation. And

Further, in the conventional guidance method, the guidance is displayed by characters or the like. However, in some cases, it is difficult for the user to understand the necessary operation because it cannot be expressed sufficiently with characters.

A further object of the present invention is to solve the above problems and provide an apparatus which can provide a user with easy-to-understand guidance.

[0010]

[Means for Solving the Problems] (1) to (3) The guidance presenting apparatus of the present invention relates to each operation of the user, a guidance recording unit that records guidance of the operation, and an operation status of the user. An operation monitoring unit for monitoring, a guidance selecting unit for reading a guidance corresponding to the operation from the guidance recording unit according to the operation status monitored by the operation monitoring unit, and a presentation unit for presenting the selected guidance. ing.

Therefore, depending on the monitored operation status,
Next, the user can determine the operation to be performed and present the guidance corresponding to the operation.

(4) In the guidance presenting device of the present invention, when the guidance selecting means receives a guidance request from the user, the guidance selecting means provides guidance corresponding to the operation according to the operation status monitored by the operation monitoring means. reading,
Characterized by giving to the presentation section.

Therefore, the user can obtain guidance for a desired operation only by making a guidance request, without designating a target operation.

(5) In the guidance presenting device of the present invention, the operation monitoring means records whether or not the user has performed each operation in the past, and the guidance selecting means records the past operation records recorded by the operation monitoring means. Based on this, it is determined whether or not the next operation to be performed by the user is an operation that has been executed in the past, and if it is an operation that has not been executed in the past, the operation is performed without receiving a guidance request from the user. The feature is that the guidance corresponding to the operation is read and given to the presentation unit.

Therefore, for the first operation,
Even if the user does not make a guidance request, appropriate guidance can be automatically presented.

(6) In the guidance presenting device according to the present invention, if the guidance selecting means is an operation that the user should next perform in the past, if there is no user's guidance request, the guidance selecting means will execute the operation. The feature is that the corresponding guidance is not read and given to the presentation unit.

Therefore, the guidance can be automatically presented to the user only when the operation is performed for the first time.

(7) The guidance presenting device of the present invention simplifies the guidance selecting means without receiving a guidance request from the user when the next operation to be performed by the user is an operation that has been executed in the past. It is characterized in that the provided guidance is read and given to the presentation unit.

Therefore, the second guidance can be simplified and the complexity can be avoided.

(8) The guidance presenting device of the present invention is characterized in that the guidance of an operation that has not been executed in the past has a more detailed content than the guidance that has already been executed.

Therefore, detailed guidance can be presented first, and simplified guidance can be presented hereafter.

(9) The guidance presenting device of the present invention is characterized in that the guidance includes a moving image of the screen being operated.

Therefore, it is possible to provide guidance that the user can understand more intuitively.

(10) The guidance presenting device of the present invention is characterized in that the guidance includes guidance voice output together with the moving image.

Therefore, it is possible to provide guidance that is easy for the user to understand.

(11) to (14) (17) to (19) In the guidance presenting system of the present invention, the user terminal device has a monitoring means for monitoring the operation status of the user, and an operation status monitored by the operation monitoring means. Is provided with a transmission unit for transmitting to the server device, and a presentation unit for presenting guidance returned from the server device in response to transmission of the operation status. Correspondingly, according to the guidance recording unit that records the guidance of the operation and the operation status of the user transmitted from the user terminal device,
A guidance selecting unit that reads the guidance corresponding to the operation from the guidance recording unit and a transmitting unit that transmits the guidance selected by the guidance selecting unit to the user terminal device are provided.

Therefore, depending on the monitored operation status,
Next, the user can determine the operation to be performed and present the guidance corresponding to the operation. Further, since the guidance is recorded in the server device, the content of the guidance to be presented to many users can be corrected at once by correcting the guidance of the server device. That is, the guidance can be easily modified, and the latest guidance can be provided.

(15) The guidance presentation system of the present invention is characterized in that the operation monitoring means of the user terminal device transmits not only the operation status but also the guidance request input by the user to the server device.

Therefore, when the user makes a guidance request, the server device can return the guidance in response to the request.

(16) In the guidance presenting system of the present invention, the operation monitoring means of the user terminal device records whether or not the user has performed each operation in the past, and the user terminal device further performs the operation. Based on the past operation record recorded by the monitoring means, it is determined whether or not the next operation to be performed by the user is an operation that has been executed in the past, and if it is an operation that has not been executed in the past, the user It is characterized by comprising a guidance requesting means for making a guidance request to the server device without receiving a guidance request from the server.

Therefore, for the first operation,
Even if the user does not make a guidance request, appropriate guidance can be automatically presented.

(20) In the guidance presenting system of the present invention, when the guidance selecting means of the server device receives the guidance request transmitted from the user terminal device, the operation monitoring means monitors the operation status. Accordingly, the guidance corresponding to the operation is read in order to be transmitted to the user terminal device.

Therefore, in response to the guidance request from the user terminal device, it is possible to return the guidance of the appropriate operation.

(21) The guidance presenting system of the present invention is characterized in that the guidance of an operation that has not been executed in the past has a more detailed content than the guidance that has already been executed.

Therefore, detailed guidance can be presented first, and simplified guidance can be presented hereafter.

(22) The guidance presenting system of the present invention is characterized in that the guidance includes a moving image of a screen being operated.

Therefore, it is possible to provide guidance that the user can intuitively understand.

(23) The guidance presenting system of the present invention is characterized in that the guidance includes a moving image of the screen being operated.

Therefore, it is possible to provide guidance that the user can understand more intuitively.

(24) The guidance display method of the present invention is characterized in that the user's operation is monitored, the guidance information to be presented is selected based on the monitoring content, and the guidance information is acquired and presented. There is.

Therefore, depending on the monitored operation status,
Next, the user can determine the operation to be performed and present the guidance corresponding to the operation.

In the present invention, the "operation monitoring means" means means for monitoring the operation status of the user, and in the embodiment, step S15 in FIG. 9, the input data recording table in FIG. 10, and the input data recording table in FIG. Step S2 and the like correspond to this.

The "moving image of the screen being operated" refers to a moving image showing the movement of the cursor corresponding to the operation to be performed by the user on the input screen. Created by animation, Lotus ScreenCam ™
It does not matter how to create it, such as the one that records the actual screen using.

The "guidance" refers to descriptive and auxiliary information about the user's operation, and may take any form such as video, sound, and characters.

The "guidance selection means" means means for determining the guidance to be presented, and in the embodiment, steps S4, S6, S8, S22, etc. correspond to this.

The "guidance presenting unit" means a unit that presents guidance to the user, and in the embodiment, the display 40 and the voice output unit 44 correspond to this.

The "recording medium on which the program is recorded" means
A recording medium such as a ROM, a RAM, a flexible disk, a CD-ROM, a memory card, and a hard disk recording a program. The concept also includes communication media such as telephone lines and carrier paths. Not only a recording medium such as a hard disk that is connected to a CPU and directly executes a recorded program, but a CD-R that records a program to be executed after once installed in a hard disk or the like.
It is a concept including a recording medium such as OM.

The "program" is a concept including not only a program directly executable by the CPU but also a source format program, a compressed program, an encrypted program and the like.

[0049]

1 is a block diagram of a guidance presenting apparatus according to an embodiment of the present invention. The guidance recording unit 10 records guidance on each operation of the application program. Input section 2
Is for receiving a user's operation input.
The operation monitoring unit 4 monitors the operation input of the user input to the input unit 2. The guidance selecting unit 6 reads, from the guidance recording unit 10, guidance on the next operation that the user should perform, based on the operation input of the user monitored by the operation monitoring unit 4. Further, the read guidance is given to the presentation unit 8. The presentation unit 8 presents the given guidance to the user.

As described above, it is possible to judge the next operation to be performed by the user in accordance with the monitored operation status and present the guidance corresponding to the operation.

FIG. 2 shows a block diagram of a guidance presentation system according to an embodiment of the present invention. In this embodiment, the system is configured by the user terminal device 20 and the server device 22. The operation status of the user monitored by the operation monitoring unit 4 of the user terminal device 20 is transmitted to the server device 22 by the transmission unit 12. In response to this, the guidance selecting means 14 of the server device 22 reads the appropriate guidance from the guidance recording unit 10 according to the operation status of the user. Further, the read guidance is given to the transmission unit 16. The transmission unit 16 returns this to the user terminal device 20. The presentation unit 8 of the user terminal device 20 presents the sent guidance to the user.

As described above, by simply updating the guidance recorded in the guidance recording section of the server device,
The guidance provided to many user terminal devices can be updated.

FIG. 3 shows the overall configuration of a system that realizes the above two embodiments. Many user terminal devices 20
a to 20n are connected to the server device 22 via the Internet 24. Therefore, the user terminal devices 20a to 20n are
It is possible to communicate with the server device 22.

FIG. 4 shows a hardware configuration when the user terminal device 20 is realized by using a computer. Guidance (image and sound) corresponding to each operation to be performed by the user is recorded on the hard disk 34. In addition, operating system (Microsoft WI
NDOWS (trademark), etc. are recorded. Furthermore, application programs, browser programs, etc. are also recorded. The application program and the browser program execute processing in cooperation with the operating system. In this embodiment, a program for presenting guidance is recorded as a part of the application program. The programs and data described above are stored in the C-ROM via the CD-ROM drive 42.
It is installed from the D-ROM 46.

The communication unit 36 is composed of a modem or the like, and is for communicating with the server device 22 via the Internet 24.

The audio output section 44 is provided with a speaker and the like, and constitutes a presentation section together with the display 40.

FIG. 5 shows a hardware configuration when the server device 22 is realized by using a computer. Guidance (Q & A) corresponding to each operation to be performed by the user is recorded on the hard disk 54. Also, operating system (Microsoft Windows
(Trademark) etc. are recorded. Furthermore, a server program and the like are also recorded. The server program executes processing in cooperation with the operating system. The programs and data described above are installed from the CD-ROM 66 via the CD-ROM drive 62.

The communication unit 36 is composed of a modem or the like, and is for communicating with the server device 22 via the Internet 24.

Hereinafter, the hard disk 3 of the user terminal device
As an application program recorded in 4, a program for building cost will be described as an example. Although the building cost program is taken as an example, it can be similarly applied to other programs such as word processors and spreadsheet software.

In the building cost program in this embodiment, items are input to the user in order. That is, as shown in FIG. 6, data is input in the order of “common item”, “member cross-section registration”, “planar frame setting”, “member arrangement”, “supplementary member”, “input data output”, and “calculation”. ing.

In each of the above items, subdivided items are set, and these are also configured to be input in order. For example, "Register Member Section"
In the process of 1, data is input in the order of items of “pillar”, “beam”, “slab”, “wall”, “foundation”, and “parapet”.

Furthermore, for each of these items, subdivided items are set, and these items are also configured to be input in order. For example, in the "pillar" processing, data is input in the order of items such as "shape", "dimension", "main line", "hoop" .... In Figure 7,
Details of the processing items of the "pillar" are shown below.

In the same manner as described above, all input items are systematized into a four-level tree structure as shown in items A to D of FIGS. 6, 7 and 8, and input is performed in order. ing. However, the item E in FIGS. 7 and 8 is a selection item in which not all items are executed in order but one of them is executed according to the user's selection.

This building estimation program is shown in FIGS. 6 and 7.
As shown in FIG. 8, items other than the selection items organized in a tree structure are sequentially executed. That is, when the user finishes an input operation, the program recognizes the next input item and presents the input screen. By doing so, even an inexperienced user can easily and completely perform input.

9 and 10 show flow charts of the building integration program recorded in the hard disk 34.
When this program is started, the CPU 30 first prompts the user to input the building property to be added up. In response to this, the user inputs the building property from the keyboard 38. C
In response to this, the PU 30 determines whether or not the input data regarding the building property is recorded in the hard disk 34. If not, it is a new property input, and if there is already data, it is understood that it is in the process of being input.

In the case of a new property, the CPU 30 creates a new file for recording the input data. If there is already input data, the input data is read. This program records the input data corresponding to each of the input items organized as shown in FIGS. 6, 7, and 8. The CPU 30 can know the items for which the input has been completed up to the previous time, based on the read input data. That is, it is possible to determine which item should be input next without waiting for a user's instruction (FIG. 9, step S1).

Hereinafter, the description will proceed assuming that the recording of the input data read from the hard disk 34 is in the state shown in FIG. As is clear from this figure,
Data has been entered up to the items of "section", "column", "main bar", and "diameter". Therefore, in this case, the CPU 30 knows that the items to be input next are “section”, “pillar”, “hoop”, and “type”. The CPU 30 stores this item string “cross section, pillar, hoop, type” in the memory 32.

Next, in step S3, it is determined whether or not the auto flag for item B (that is, the second item) is "1". The auto flag is a flag for determining whether or not to automatically present the operation guidance, and if "1", the guidance is presented, and if "0", it is not presented. Once the operation guidance is presented,
The auto flag becomes "0". Therefore, the operation guidance is automatically presented only when the user performs the operation for the first time.

It should be noted that the user is allowed to set the auto flag to "0" from the beginning so that the operation guidance is not automatically presented. In FIG.
An example of the auto flag is shown. A flag is provided for each auto item for which operation guidance should be displayed automatically.
The automatic items are shown as items organized by the tree structure shown in FIGS. 6, 7, and 8. The auto flag is recorded on the hard disk 34.

Returning to the description of step S3, the CPU 30
Checks whether the auto flag for item B of the item string stored in the memory 32 is "1" or "0". In this case, the item string “section, column, hoop, type” is stored in the memory, so item B is “section, column”. In the auto flag table of FIG. 12, the flag of “section / column” is “0”. Therefore, step S4 is not executed, and the operation guidance of "section / column" is not presented.

Next, the CPU 30 checks whether the auto flag for the item C of the item string stored in the memory 32 is "1" or "0" (step S5). Here, item C
Is "section, pillar, hoop". In the auto flag table of FIG. 12, the flag of “section / column / hoop” is “1”. Therefore, the CPU 30 reads out the operation guidance of “section / pillar / hoop” from the hard disk 34 and presents it (step S6).

As shown in FIG. 13, the hard disk 34
The image file and the audio file of the operation guidance are recorded in the item as an index. Here, the image file "32603.AVI" of "Section / Column / Hoop"
The audio file "32604.WAV" is read out and output from the display 40 and the audio output unit 44.

In the operation guidance of "section / pillar / hoop", subtypes "type", "shape" ...
It is the content to give the overall guidance of the operation.
The image file is a moving image of the actual operation screen, and the audio file is for explaining the operation by voice so as to be synchronized with the moving image. The CPU 30 opens another window for displaying the guidance and displays the guidance in this window. Since this window is displayed on the entire screen and is located in the front, other windows are hidden.

When this operation guidance is completed, the CPU
30 changes the auto flag of "section / column / hoop" in FIG. 12 from "1" to "0". Therefore, the operation guidance will not be automatically displayed from the next time. When the operation guidance ends, the CPU 30 automatically closes the guidance window.

Next, a determination is made as to the auto flag of item D (step S7). That is, it is determined whether the auto flag of “section / column / hoop / type” is “1” or “0”. Here, since it is "1", the operation guidance of "section / column / hoop / type" is presented. As described above, the CPU 30 activates another window to display this operation guidance.

FIG. 14 shows this operation guidance screen. The CPU 30 provides voice guidance that any one of “general”, “welding”, “high strength”, “spiral”, and “high strength spiral” should be selected as the type of hoop. Also, a sample drawing corresponding to the general hoop is displayed on the upper left of the screen. Then, a voice message is output saying "In the sample drawing, the general hoop is shown, so move the mouse cursor over the general button." At the same time, a moving image for moving the mouse cursor from the position 50 to the position 52 is displayed on the screen. Furthermore, a voice message is output to the effect that the mouse should be clicked on a general button.

As described above, the easy-to-understand operation guidance is realized by using the image and the explanation voice for reproducing the actual operation.

When the guidance screen ends, the CPU 30
Changes the auto flag of "section / column / hoop / type" from "1" to "0". Further, the CPU 30 closes the window for the guidance when the moving image of the guidance ends. This returns to the input operation.

If it is desired to end the guidance while the guidance moving image is moving, the operation button 60
You can close the window by clicking. It is also possible to see other operation guidance by clicking another operation button arranged at the bottom of the screen.

When the operation guidance of FIG. 14 ends and the operation returns to the input operation, the CPU 30 displays the input screen based on the item sequence “section, pillar, hoop, type” stored in the memory in step S2. Here, a hoop type input screen as shown in FIG. 15 is displayed. The user makes an input to select an appropriate type according to the operation guidance described above.

As shown in FIG. 16, if the user selects the general button 70 (step S10), the CPU
The character 30 displays the character "general" in the hoop type display field 72 (step S12). Also, confirmation buttons 74, 7
6 is displayed (step S12). At this time, the CPU 30
Changes the memory item string to "section, pillar, hoop, type, general". In this way, the input operation of the user is monitored.

When the cancel button 74 is pressed in the state of FIG. 16, the process returns to step S9 and the input screen of FIG. 15 is displayed. In addition, the item row of the memory is displayed as "section, pillar,
Hoop, type ". When the OK button 76 is pressed,
The CPU 30 records the input data in the input data recording unit of FIG. 11 (step S15). That is, "general" is recorded in the "section / column / hoop / type" column of FIG.

Then, the item to be input next is determined based on FIGS. 6 and 7 (step S16). here,
The next item of "Section / Column / Hoop / Type" is "Section / Column".
The “pillar / hoop / shape” is determined. After that, step S
Returning to step 2, the same processing as described above is performed and the input screen as shown in FIG. 17 is displayed to prompt the user to input. By repeating such processing, the input processing is performed in the order of items.

The case where the operation guidance is automatically displayed has been described above. In this embodiment, when the user requests the guidance, the guidance of the requested input scene can be presented. For example,
If the user requests operation guidance in the state of FIG. 15, the guidance of FIG. 14 is presented.

The process of the guidance presented by the user's request will be described below. Here, as the user's input progresses, "plane deformation" of "plane frame setting" in FIG.
I will proceed as if the input state regarding. Details of the “planar deformation” are as shown in FIG. 8, and “inclination”, “corner cutting”, “column lack”, ... Are provided as selection items.

When the input screen of "plane deformation" is displayed for the first time, the operation guidance of "plane deformation" is automatically presented as described above. After that, an input screen as shown in FIG. 19 is displayed. In this state, the item sequence stored in the memory is “plane, deformation”.

Here, when the user wants to know the operation content that can be performed by the tilt button 90, first, the tilt button 90 is clicked. By this click operation, the CPU 30 changes the item sequence stored in the memory to “plane, deformation, tilt”. Also, by this click operation, it becomes possible to perform tilt deformation or refraction deformation on the screen by operating the mouse. In this state, the user clicks the help button 78 at the upper right of the screen. As a result, step S14 is executed after step S13 of FIG.

FIG. 18 shows a detailed flowchart of the help process. When the help button 78 is pressed, the CPU 30
As shown in FIG. 19, help item buttons 80, 8
2 is displayed as a pull-down menu (step S2
0). When the user clicks the operation guide button 80, step S22 is executed.

In step S22, the CPU 30
The corresponding guidance file "40134.AVI""40135.WAV" is read from the guidance recording unit of FIG. 13 based on the item sequence "plane, deformation, inclination" stored in the memory. Then, it is displayed on the display 40 and is output from the audio output unit 44. It should be noted that the CPU 30 generates and displays this guidance screen in a window different from the input screen of FIG. In this embodiment, since the guidance screen is located in the front of the entire display, the input screen is hidden and invisible when the guidance screen is displayed.

This guidance screen is shown in FIG. 20a. A deformation operation that can be performed when the tilt button 90 is pressed is presented by an image and sound. The user can thereby know what the tilt deformation is and what the refraction deformation is.

Subsequently, the CPU 30 presents a guidance screen as shown in FIG. 20b. Here, a moving image in which a screen when the deformation operation is actually performed is recorded is presented. That is, the operation of dragging the mouse cursor from the position 56 to the position 58 is shown. At the same time, along with the moving image, a voice message “First click the starting point and move the mouse car soul to the ending point with the clicked state” is output, so that the user can easily understand.

When the guidance is completed, the CPU 30
Close the guidance window. Therefore,
Immediately after the completion of the guidance, the input screen of FIG. 19 hidden behind the guidance screen appears active. As a result, even if the guidance is received, the input work can be continued without lowering the efficiency.

Next, the Q & A button 82 of the help menu
The process when is clicked will be described. In this embodiment, online Q & A is adopted.
Therefore, when the Q & A button 82 is clicked, the Q & A is provided by connecting to the predetermined server device. At this time, the item sequence (user operation monitoring information) stored in the memory is used to enable the server device 22 to send back a Q & A having appropriate content for the current operation.

In the following example, "section / column / main bar / number"
The description will be made assuming that the Q & A button 82 is clicked on the input screen. When the Q & A button 82 is pressed, the online process of step S23 is executed through step S21 of FIG.

21 and 22 show detailed flowcharts of online processing.

First, the CPU 30 of the user terminal device 20
Starts the browser program (step S3)
1). Then, U of the predetermined server device 22
The item sequence stored in the memory is added to the RL to access the server device 22 (step S32).

The URL of the server device 22 is "http://www.sk
gsoft.co.jp/check.html "and if the item string is" section / column / main bar / number ", then" http://www.skgsoft.co.jp/
The server device 22 is accessed by "check.html? cross section & pillar & main bar &number".

The server device 22 records the Q & A guidance corresponding to the user's operation item on the hard disk 54. It should be noted that the server device 22 has a Q & A for each item.
A guidance is recorded with a URL. The server device 22 also records a table in which item strings are associated with guidance URLs corresponding to the item strings.

The server device 22 receives the item string "section
The URL of the Q & A guidance corresponding to this is acquired from the above table based on & pillar & main line & number. This allows you to use "http://www.skgsoft.co.jp/Rc/qaframe1_1.ht
It is assumed that "ml" is obtained. The browser of the user terminal device 20 of the server device 22 is "http://www.skgsoft.co.jp/Rc".
Redirect processing is performed to the user terminal device 20 so as to access "/qaframe1_1.html" (step S
41).

The user terminal device 20 receives the received Q & A.
The guidance is displayed on the display 40 and output from the voice output unit 44 (step S33). FIG. 23
Shows an example of the Q & A guidance screen.

When the user does not desire to see another Q & A guidance and terminates the browser, the online process is terminated (step S34).

When the user selects another item, the selected item is requested from the server device 22 and is acquired from the server device 22 and presented (steps S36 and S4).
1, S37).

In the above embodiment, the Q & A format operation guidance is supplied from the server device 22, but the operation guidance in the form of a moving image may be supplied from the server device 22.

Further, the operation guidance which is automatically activated by the auto flag may be recorded in the server device 22. In this case, the auto flag for each user may be recorded in the server device 22, or the auto flag may be recorded in each user terminal device side 20. In the latter case, the user terminal device 20 may determine whether or not the operation guidance is necessary, and send the determination result to the server device 22.

In the above embodiment, the Q & A format guidance is supplied online from the server device. However, the Q & A format guidance is supplied to the user device 20 in the same manner as the moving image guidance.
The A format guidance may be recorded and read out.

In the above-described embodiment, the operation flag is automatically set not to be displayed after the second time by the auto flag. However, the automatic display may not be performed after the automatic display is performed a predetermined number of times. Further, the degree of detail of the operation guide may be changed according to the number of times. For example, the first guidance may be detailed guidance, and the second guidance may be omitted guidance.

The method of changing the degree of detail of the operation guide according to the number of times can be applied not only to the automatic display but also to the display according to the user's request.

In the above embodiment, the program for inputting in order has been described, but the same can be applied to a program for which the user selects and inputs.

In the above embodiment, the guidance is composed of images and sounds, but it may be composed of only images or sounds. Moreover, you may use a still image instead of a moving image.

In the above embodiment, the guidance is displayed on the entire screen and the input screen behind is hidden. However, both screens are displayed simultaneously (partially overlapped display, parallel display, etc.). May be.

[Brief description of drawings]

FIG. 1 is a block diagram of a guidance presentation device.

FIG. 2 is a block diagram of a guidance presentation system.

FIG. 3 is a diagram showing an overall configuration of a system.

FIG. 4 is a diagram showing a hardware configuration of a user terminal device.

FIG. 5 is a diagram showing a hardware configuration of a server device.

FIG. 6 is a diagram showing systematic input items.

FIG. 7 is a diagram showing systematic input items.

FIG. 8 is a diagram showing organized input items.

FIG. 9 is a diagram showing a flow chart of a building integration program.

FIG. 10 is a diagram showing a flowchart of a building integration program.

FIG. 11 is a diagram showing a recording state of input data.

FIG. 12 is a diagram showing a table of auto flags.

FIG. 13 is a diagram showing a recording state of guidance.

FIG. 14 is a diagram showing an example of a guidance screen.

FIG. 15 is a diagram showing an example of an input screen.

FIG. 16 is a diagram showing an example of an input screen.

FIG. 17 is a diagram showing an example of an input screen.

FIG. 18 is a diagram showing a flowchart of help processing.

FIG. 19 is a diagram showing an example of an input screen.

FIG. 20a is a diagram showing an example of a guidance screen.

FIG. 20b is a diagram showing an example of a guidance screen.

FIG. 21 is a diagram showing a flowchart of online processing.

FIG. 22 is a diagram showing a flowchart of online processing.

FIG. 23 is a diagram showing a screen for online operation guidance.

[Explanation of symbols]

2 ... Input section 4 ... Operation monitoring means 6 ... Guidance selection means 8: Presentation section 10 ... Guidance recording section

Claims (24)

[Claims] 1. Corresponding to each operation of the user, a guidance recording section for recording guidance of the operation, an operation monitoring means for monitoring the operation status of the user, and an operation status monitored by the operation monitoring means. ,
A guidance presenting device comprising: guidance selecting means for reading guidance corresponding to the operation from a guidance recording unit; and a presenting unit for presenting the selected guidance. 2. A program for realizing a guidance presentation device using a computer, comprising: an operation monitoring means for monitoring a user's operation status; and an operation status monitored by the operation monitoring means.
A program for realizing, by a computer, guidance selecting means for reading guidance corresponding to the operation from the guidance recording unit. 3. A recording medium on which the program according to claim 2 is recorded. 4. The apparatus, program or recording medium according to any one of claims 1 to 3, wherein said guidance selecting means responds to an operation status monitored by said operation monitoring means when receiving a guidance request from a user. Then, the guidance corresponding to the operation is read and given to the presentation unit. 5. The apparatus, program or recording medium according to claim 1, wherein the operation monitoring unit records whether or not a user has performed each operation in the past, and the guidance selecting unit includes the Based on the past operation record recorded by the operation monitoring means, it is determined whether or not the next operation to be performed by the user is an operation that has been executed in the past, and if it is an operation that has not been executed in the past, A feature is that the guidance corresponding to the operation is read and given to the presentation unit without receiving the guidance request from the user. 6. The apparatus, program, or recording medium according to claim 5, wherein the guidance selecting means, if the next operation to be performed by the user is an operation that was executed in the past, if there is no guidance request from the user. A feature is that the guidance corresponding to the operation is not read and given to the presentation unit. 7. The apparatus, program or recording medium according to claim 5, wherein the guidance selecting means receives a guidance request from the user when the next operation to be performed by the user is a previously executed operation. Instead, the simplified guidance is read and given to the presentation unit. 8. The apparatus, program, or recording medium according to any one of claims 5 to 7, wherein the guidance of an operation that has not been executed in the past is more detailed than the guidance that has already been executed. thing. 9. The apparatus, program or recording medium according to claim 1, wherein the guidance includes a moving image of a screen being operated. 10. The apparatus, program or recording medium according to claim 9, wherein the guidance includes a guidance voice output together with the moving image. 11. A guidance presentation system comprising a user terminal device and a server device capable of communicating with the user device, wherein the user terminal device comprises a monitoring means for monitoring a user's operation status, and the operation monitoring means. And a presentation unit that presents a guidance returned from the server device in response to the transmission of the operation status. The server device includes: A guidance recording unit that records guidance of the operation in association with each operation of the user, and a guidance that reads the guidance corresponding to the operation from the guidance recording unit according to the operation status of the user transmitted from the user terminal device. A selection unit and a transmission unit that transmits the guidance selected by the guidance selection unit to the user terminal device. A guidance presentation system that is characterized by 12. A user terminal device capable of receiving guidance from a server device and presenting the guidance, wherein monitoring means for monitoring a user's operation status, and an operation status monitored by the operation monitoring means are stored in a server. A user terminal device, comprising: a transmission unit for transmitting to the device; and a presentation unit for presenting guidance returned from the server device in response to transmission of an operation status. 13. A program for realizing a user terminal device using a computer, comprising monitoring means for monitoring the operation status of a user, and a server for transmitting the operation status monitored by the operation monitoring means using a transmission section. A transmission control means for transmitting to a device, and a program for realizing by a computer. 14. A recording medium on which the program according to claim 13 is recorded. 15. The system, apparatus, program or recording medium according to any one of claims 11 to 14, wherein the operation monitoring means of the user terminal device causes the server apparatus to receive not only the operation status but also the guidance request input by the user. Characterized by sending. 16. The system, device, program or recording medium according to any one of claims 11 to 15, wherein the operation monitoring means of the user terminal device records whether or not the user has performed each operation in the past. The user terminal device further determines whether or not the next operation to be performed by the user is an operation executed in the past, based on the past operation record recorded by the operation monitoring unit, and executes the operation in the past. If the operation has not been performed, a guidance requesting means for making a guidance request to the server device without receiving a guidance request from the user is provided. 17. A server device for transmitting guidance to a user terminal device, which is transmitted from the user terminal device and a guidance recording section which records guidance of the operation in association with each operation of the user. According to the operation status of the user, a guidance selecting unit for reading the guidance corresponding to the operation from the guidance recording unit, and a transmitting unit for transmitting the guidance selected by the guidance selecting unit to the user terminal device. Characteristic server device. 18. A guidance for reading a guidance corresponding to an operation from a guidance recording unit, which is a program for realizing a server device using a computer, according to an operation situation of a user transmitted from a user terminal device. The selection means and the guidance selected by the guidance selection means,
A transmission control means for transmitting to a user terminal device using a transmission part, and a program for realizing by a computer. 19. A recording medium on which the program according to claim 18 is recorded. 20. The system, apparatus, program or recording medium according to claim 11, wherein said guidance selecting means of said server device receives a guidance request transmitted from a user terminal device. In addition, according to the operation status monitored by the operation monitoring means, in order to transmit to the user terminal device, the guidance corresponding to the operation is read out. 21. In the system, apparatus, program or recording medium according to any one of claims 11 to 20, the guidance of an operation that has not been executed in the past is more detailed than the guidance that has already been executed. What to do. 22. The system, device, program or recording medium according to any one of claims 11 to 21, wherein the guidance includes a moving image of a screen being operated. 23. The system, apparatus, program or recording medium according to claim 22, wherein the guidance includes a guidance sound output together with the moving image. 24. A guidance display method, which monitors a user's operation, selects guidance information to be presented based on the monitoring content, acquires the guidance information, and presents the guidance information.