JP2003040546A - Elevator maintenance parts inquiry system - Google Patents

Abstract

(57) [Summary] [Problem] There is no need for each maintenance company to keep a list of standard maintenance parts on paper and manage the revision and abolishment. The maintenance parts supplier manages standard maintenance parts prices and delivery dates, and each maintenance company is connected to the Internet. Provided is an elevator maintenance parts inquiry system capable of inquiring a maintenance parts information to a maintenance parts supplier via a terminal and obtaining a response quickly and easily. An elevator maintenance parts inquiry system in which a maintenance parts supplier receives and answers an inquiry about a price and a delivery date of a maintenance part received from a maintenance company via the Internet, the price and delivery date data of a standard maintenance part. Means 2 for searching the standard part price / delivery database for the standard parts search query database and storing the reference parts price / delivery database to the maintenance company. Means 2 is provided for responding to the maintenance company to respond to the alternative design.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to the processing of inquiries regarding the price and delivery date of maintenance parts from an elevator maintenance company to a maintenance parts supply company.

[0002]

2. Description of the Related Art Conventionally, regarding maintenance parts information for elevators, for example, a list of standard maintenance parts (model name, price / delivery date) currently being supplied by a maintenance parts supply company consisting of elevator manufacturers, etc. Was distributed to.

[0003]

Therefore, it is necessary to distribute the standard maintenance parts list to a large number of maintenance companies, and to store and modify the management at a large number of maintenance companies. Furthermore, when the maintenance company needs maintenance parts, the maintenance company needs to search this list and place an order.

Further, since the elevator has a long product life and new models have been introduced during that period, the number of types of maintenance parts for the elevator is very large. Therefore, there are many items that are not listed in the standard maintenance parts list.For such items, the maintenance company makes an inquiry to the maintenance parts supply company about the price and delivery date in writing or by telephone, and then places an order. It was hanging.

In addition, the maintenance parts supplier responds to the inquiry about the price and delivery date of such maintenance parts by designing the replacement of the maintenance parts (if there is no maintenance part, other maintenance parts are replaced or the current structure or standard is used). It is necessary to modify the parts and design by replacing them to make up for them, and it takes time to answer. Alternative designs include mechanical, electrical, and design elements,
It required design in many departments, and it took time due to the complexity of business management between these departments. Further, when the maintenance company makes the above-mentioned inquiry to the maintenance parts supply company, the answer acquisition deadline is not clear, so it is often the case that the customer cannot reply to the elevator repair deadline and is in trouble.

The present invention has been made in order to solve the above problems, and it is not necessary for each maintenance company to store the standard maintenance parts list on paper and manage it again and again. The purpose is to provide an elevator maintenance parts inquiry system that manages prices and delivery dates, and allows each maintenance company to inquire maintenance parts information via the Internet terminal for maintenance parts information and obtain a quick and easy reply. To do.

[0007]

In view of the above object, the present invention is an elevator maintenance part in which a maintenance parts supply company accepts and responds to an inquiry item regarding the price and delivery date of the maintenance parts received from the maintenance company via the Internet. An inquiry system that searches the standard parts price / delivery database for standard maintenance parts price / delivery data, and the standard parts price / delivery database for standard maintenance parts inquiries An elevator maintenance parts inquiry system comprising means for replying and means for replying to a maintenance company that an inquiry for a non-standard maintenance parts inquiry is made after an alternative design.

The means for replying to the maintenance company may reply to the maintenance company with a reply target date.

[0009] Further, means for registering data relating to the status of the alternative design necessary for replying to the inquiry case for the non-standard maintenance parts input within the maintenance parts supply company, and storing these registered data. A maintenance parts inquiry database, and the status of the alternative design can be referred to by an Internet terminal.

Means for inquiring the maintenance company from the maintenance parts supply company regarding the alternative design required for the inquiry case of the maintenance parts other than the standard and receiving a reply from the maintenance company; and means for registering the information of the inquiry and the reply. And a maintenance parts inquiry database for accumulating these registered information, and it is possible to refer to the inquiry and reply information in the maintenance parts inquiry with an Internet terminal.

Further, it is characterized in that a means for searching and browsing the maintenance parts inquiry database from the terminal on the Internet is provided.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention will be described below according to embodiments. Embodiment 1. FIG. 1 shows the configuration of an elevator maintenance parts inquiry system according to an embodiment of the present invention. In FIG. 1, reference numerals 100a and 100b denote maintenance companies that perform maintenance of elevators (sometimes maintenance is performed at sales companies, etc.), and 1A and 1B are personal computers (PCs) installed at the respective maintenance companies 100a and 100b. , Has a Web browser (WWW browser) and a mail function, and is connected to a communication network such as the Internet 300. These PCs 1A and 1B are used for inputting a maintenance part inquiry case and browsing an inquiry case answer.

On the PCs 1A and 1B, it is possible to perform: inquiry item input, answer viewing, item inquiry viewing, answer input, item list (for each maintenance company), item search and browsing. In addition, a notification email will be received when the following work is required.

Reference numeral 200 is a maintenance parts supply company such as an elevator manufacturer, 2 is a maintenance parts inquiry device, 3 is a planning department, 4 is a standard parts price / delivery database, and 5 is an internal communication network such as an intranet.

In the maintenance parts inquiry device 2, 2A manages the state of the inquiry case until the inquiry case entered by the maintenance companies 100a and 100b is written and is viewed by the maintenance company, and the maintenance companies 100a and 100b. And a workflow engine that sends a "notification email" to each department 3, 30, 31 of the maintenance parts supplier 200
Reference numeral 2B is a maintenance parts inquiry database that stores the inquiry case including its status. 2A1 is the standard parts price
Standard parts search / reply means that searches the delivery date database 4 via the intranet 5 and writes the reply to the inquiry case, and if the maintenance part of the inquiry case is not a standard part, the planning department 3 needs an alternative design. Alternative design request required detection function to be notified, maintenance parts supply company 2 to be described later
00 or maintenance parts supply company 200 and maintenance company 10
It is a software processing block that is software-processed in the workflow engine 2A including an e-mail sending function for sending e-mail between 0a and 100b.

The standard part search / reply means 2A1 searches the standard part price / delivery database 4 in the case of inquiring about standard maintenance parts and creates a reply of price and delivery date. It should be noted that the standard component price / delivery date database 4 is sequentially revised and data is added. The maintenance parts inquiry database 2B stores both inquiries and answers.

The planning department 3 writes the price / delivery date in the inquiry item answer column based on the alternative design result, and the maintenance company 100a,
This is the department that answers 100b. The modernization design department 30 is a department that performs alternative design. Design department 31
Includes mechanical design, electrical design, and design design, and if alternative design requires element design, mechanical, electrical,
This is the department that designs the elements of each design.

If the inquired maintenance parts are not standard parts, 3A to 3E are PCs installed in each of the above-mentioned departments that perform a task of replying to them, and have a Web browser and a mail function. Connected to 5.

The planning department 3 substitutes the inquiry for non-standard maintenance parts and makes a design, and replies the price and delivery date.

In PC3A, ・ Alternative design request ・ Enter the response target date ・ Element design request ・ Enter project price / delivery date answer ・ Browse list of projects ・ Search and browse projects I do.

In PC3B, ・ Enter / view project inquiry ・ Alternative design answer ・ Enter the target date ・ Element design request ・ Enter alternative design answer ・ Browse list of projects ・ Search and browse projects I do.

In PC3C-3E, ・ Enter / view project inquiry ・ Enter the target date for element design response ・ Element design answer input ・ Browse list of projects ・ Search and browse projects I do.

FIG. 2 is a flow chart showing the operation flow of the elevator maintenance parts inquiry system according to the present invention. FIG. 2 is expressed as a coroutine sharing the maintenance parts inquiry database 2B. Also, in the following explanation,
"Send about notification mail" is the actual sending of mail data to the recipient's PC, as is the case with normal mail, and "Send about other" is "Send to ..." in the maintenance parts inquiry database 2B. It means that the state is "

The operation will be described below with reference to the drawings. In step 21 of FIG. 2, when the maintenance company 100a or 100b needs to inquire about maintenance parts, the PC 1A (or 1B, hereinafter, the PC 1A of the maintenance company 100a is described as a representative) is maintained via the Internet 300 by a Web browser. The inquiry case list screen 11 for the maintenance company shown in FIG. 3 of the parts inquiry device 2 is opened, and the inquiry case screen 1 of FIG. 5 is displayed by the “new case creation command” in the command column of the screen.
3 and open the part number if you know it,
Other necessary information is entered in each column, and the inquiry matter 13 is sent to the maintenance parts inquiry device 2 of the maintenance parts supply company 200 by the "command to send inquiry" in the command field.

The maintenance parts inquiry device 2 registers the inquiry case in the maintenance parts inquiry database 2B with the date as the issue date, and displays the inquiry case list screen 11 for the maintenance company in FIG. 3 and the maintenance parts supplier in FIG. The inquiry item list screen 12 can be browsed. For this browsing, if a person clicks the case number on those screens, the inquiry case screen 13
Is displayed to enable browsing. In the following description, the description of opening the case 13 from the inquiry case list is omitted.

In step 31, the device 2 detects that the inquiry case 13 has been sent and is executed. If the part number is entered in the inquiry case screen 13, the standard part price / delivery date database 4 is searched by the number, and if the price / delivery date is obtained, enter them in the answer column of the inquiry case screen 13, A "notification email that the reply to the inquiry case has been entered" is sent to PC1A of the maintenance company that sent the inquiry case.

In step 22, when the "notification mail indicating that the answer to the inquiry item has been entered" is sent,
The person in charge of the maintenance company 100a sees the above notification email on the PC 1A, accesses the relevant inquiry case screen 13,
Browse prices and delivery dates.

In step 31, if there is no part number entered in the inquiry item screen 13 in the standard part price / delivery date database 4, or if the database 4 is searched and the price and delivery date cannot be obtained, or the inquiry item screen is displayed. If the part number is not entered in 13, send "Notification email that the inquiry is not a standard maintenance part inquiry, but an alternative design is required and a reply is required" to PC3A of the planning department 3. To do. At this time, although not shown in the figure, "notice that the inquiry item is not an inquiry for standard maintenance parts, but a notification email to the effect that an alternative design has been made" will be sent to PC1A of the maintenance company. Good.

In step 41, the planning department 3 uses the mail tool of the PC 3A (in the following description, the description of the procedure for viewing the notification mail is omitted), and the above notification mail is viewed.
Open the inquiry case list screen 12 for the maintenance parts supply company of the maintenance parts inquiry device 2 via the intranet 5 by the Web browser, and access the inquiry case screen 13 (this part is omitted in the following description) to confirm the inquiry contents Then, open the request screen 15 of FIG. 7 with the command “shift to department request screen” in the command column, enter the alternative design desired deadline, etc., and use the “send request” command on the request screen 15 to enter the modernization design department 30. Send an alternative design request for the inquiry case to. At this time, the inquiry device 2 sends a “notification mail to the effect that a substitute design of the inquiry case has been requested” to the PC 3B of the modem 30.

In step 51, the person in charge of the modem installation 30 accesses the inquiry matter screen 13 (see FIG. 5) by looking at the above notification mail at the modem installation 30, confirms the inquiry content, and needs to make an inquiry to the maintenance company. If it is judged that the inquiry inquiry screen 14 of FIG. 6 is opened by the command “shift to inquiry inquiry screen”, the inquiry contents are entered and the “send inquiry” command is issued to the maintenance company that created the inquiry inquiry. Send the inquiry screen 14. At this time, the inquiry device 2 sends a "notification mail that the inquiry about the inquiry matter has been sent" to the PC 1A of the maintenance company. If the person in charge of the modem installation 30 determines that it is not necessary to make an inquiry to the maintenance company, the process proceeds to step 53.

When a "notification mail indicating that the inquiry about the inquiry item has been sent" is sent in step 51, the person in charge of the maintenance company 100a checks the inquiry item screen 13 to the item inquiry screen of FIG. 6 in step 23. Open 14 and fill in the answer and send it with the "Send answer" command
(Return). At this time, the inquiry device 2 is a PC with a modem 30 installed.
Send a "Notification email to the effect that the inquiry item inquiry response has been entered" to 3B.

At step 52, the person in charge of the modern equipment 30 opens the case inquiry screen 14 from the inquiry case screen 13 by viewing the notice mail on the PC 3A, browses the inquiry reply, and proceeds to step 51. The inquiry in step 51 and the answer in step 52 are registered in the inquiry device 2 and stored in the maintenance parts inquiry database 2B for each inquiry case. This also applies to the following similar inquiries and responses.

In step 53, the person in charge of the modern equipment 30 confirms the contents of the inquiry case screen 13 and if it is judged that the element design (mechanical design, electrical design, design design) is necessary in designing the alternative, , "Move to department request screen"
Open the request screen 15 with a command (if there is another request screen already created, open a new request screen with another "move to request screen" command), enter the request content, and enter the request as necessary. Equipment, electrical equipment, and / or intentionally (hereinafter, described as being sent to equipment equipment as a representative). At this time, the inquiry device 2 sends a "notification mail requesting that the element design of the inquiry item has been requested" to the PC 3C provided. When the person in charge of the modern equipment 30 determines that the element design is not necessary, the process proceeds to step 54.

In step 54, the person in charge of the modern organization 30 opens the department plan screen 16 of the modern equipment 30 shown in FIG. Fill in the other fields and execute the "Register department plan table to inquiry device" command. In response to this command, the inquiry device 2 registers the department plan of the modernization of the inquiry case in the maintenance parts inquiry database 2B, and in the inquiry case list 12 for the maintenance parts supplier company of FIG. To be able to browse. Further, the inquiry device 2 sends a “notification mail indicating that the alternative design response target deadline for the case has been entered” to the PC 3A of the planning department 3.

In step 57, when the person in charge of the modern installation 30 finishes the alternative design, he / she accesses the inquiry case screen 13 on the PC 3B and opens the request screen shown in FIG. Fill in the answer in the answer column,
Send the reply to the planning department 3 using the "send department reply to requesting department" command. At this time, the inquiry device 2 uses the date as the answer record of the modem 30 of the inquiry item in the database 2
It is registered in B and can be browsed in the inquiry case list 12 for the supplier. In addition, a "notification mail that the alternative design of the inquiry case is completed" is sent to the PC 3A of the planning department 3.

In step 43, the person in charge of the planning department 3 looks at the notification mail on the PC 3A, looks at the answer column of the inquiry screen 15 to the request screen 15, and based on this, the price in the answer column of the inquiry screen 13 , Fill in the reply such as delivery date, and send the reply to the maintenance company 100a by the "send reply" command. At this time, the inquiry device 2 is the maintenance company 1.
Sending a "Notification email indicating that the reply to the inquiry case has been entered" to PC1A of 00a, registering the date as the response record date, and referring to the inquiry case list 11 for the maintenance company and the inquiry case list for the maintenance parts supply company. Allow browsing in Table 12.

At step 26, the person in charge of the maintenance company 100a views the notification mail on the PC 1A, accesses the inquiry case screen 13 and browses the price / delivery date.

When it is judged in step 53 that the element design (mechanical design (machine installation) is taken as an example here) is necessary for the alternative design, in step 61, the person in charge of installation is P
In C3C, see the "Notification email requesting the element design of the inquiry case" from step 53, see the inquiry case screen 13 and the request screen 15 from the modality setting 30, and perform the element design. It is determined whether or not an inquiry is necessary for 100a, and if necessary, the case inquiry 14 of FIG. 6 is sent to the maintenance company 100a in the same manner as in step 51. The operation of the inquiry device 2 is similar to that of step 51. If it is determined that it is not necessary, the process proceeds to step 63.

In step 24, the person in charge of the maintenance company 100a sends (replies) the reply to the inquiry 14 as in step 23 in response to the inquiry in step 61. The operation of the inquiry device 2 is basically the same as that of step 23.

In step 62, the person in charge of equipment in response to the answer in step 24 browses the answer to the inquiry 14 in the same manner as in step 52, and proceeds to step 61.

If it is determined in step 61 that the inquiry is not necessary, the person in charge of the equipment setting in step 63 fills out the department planning screen 16 of FIG. register. The operation of the inquiry device 2 is basically the same as that of step 54.

In step 64, the person in charge of the equipment setting writes the element design result in the answer column of the request screen 15 from the equipment 30 and sends it to the equipment 30. The operation of the inquiry device 2 is basically the same as that of step 57.

In step 55, the person in charge of the modern equipment 30 accesses the inquiry case list 12 for the supplier company shown in FIG. 4 by looking at the "notification mail that the department plan of the equipment (other) has been registered". See the element design target deadline.

At step 56, the person in charge of the modern organization sets the department response target deadline and the person in charge in the department plan 16 of FIG. To register. The operation of the inquiry device 2 is basically the same as that of step 54.

In step 42, the person in charge of the planning department 3 registers and transmits the department plan table 16 of the modernized equipment 30 in steps 54 and 56. "Notification email"
Looking at the response target deadline of the modem 30 and considering the time to calculate the price and the delivery date from the alternative design result, the response target deadline and the person in charge are entered and registered in the department plan 16 of the planning department 3. The inquiry device 2 makes the response target deadline of the planning department 3 the response target deadline of the maintenance parts supply company 200 so that the inquiry case list 11 for the maintenance company and the inquiry case list 12 for the maintenance parts supply company can be browsed. , "Notification mail indicating that the maintenance target supplier answer target deadline has been entered" is sent to the PC 1A of the maintenance company 100a.

Then, in step 25, the maintenance company 100
The person in charge of a sees the above notification email on PC1A,
The inquiry case list 11 for the maintenance company is accessed to know the maintenance target supplier response target deadline of the inquiry case.

Various data registered and accumulated in the maintenance parts inquiry database 2B can be searched and browsed by each PC via the Internet 300 or the intranet 5.

[0048]

As described above, according to the present invention, the price of the maintenance parts received from the maintenance company via the Internet,
It is an elevator maintenance parts inquiry system that accepts and responds to inquiries about delivery dates at the maintenance parts supply company, and standard parts prices that store the prices of standard maintenance parts and delivery date data.
A means for replying to the maintenance company by searching the standard parts price / delivery database for inquiry items of delivery date database and standard maintenance parts, and alternative design response for inquiry items of non-standard maintenance parts The elevator maintenance parts inquiry system is characterized by having a means for replying to the maintenance company. This made it unnecessary for the maintenance company to search the maintenance parts list on paper. In addition, since the latest standard parts price / delivery database is searched, erroneous searches due to delays in sending the maintenance parts list and delays in modification and abolition at the maintenance company are eliminated. Of course, it is not necessary to distribute the paper maintenance parts list from the maintenance parts supply company, and it is not necessary to store or revise the paper list at each maintenance company. Also, if non-standard maintenance parts are needed, the maintenance company can look at this and inform the customer of the situation if necessary. If the maintenance company sees this and deals with important customers, the maintenance company can request the priority processing from the maintenance parts supply company via the Internet.

Further, since the response target date is replied to the maintenance company by the means for replies to the maintenance company,
The maintenance company can immediately know the response target deadline.

[0050] Further, means for registering data relating to the status of the alternative design necessary for replying to the inquiry case for the non-standard maintenance parts input by the related departments within the maintenance parts supply company, and these registered data. And a maintenance parts inquiry database for accumulating the information such that the status of the alternative design can be referred to by the terminal on the Internet. Therefore, the maintenance company can be notified of an appropriate target date for reply. Further, since the plans and results of the alternative design work can be seen, it is possible to prevent the alternative design from staying and speed up the response to the maintenance company.

Further, a means for inquiring the maintenance company from the maintenance parts supply company to receive an answer from the maintenance company regarding the alternative design necessary for the inquiry case of the maintenance parts other than the standard, and the information of the inquiry and the reply are registered. Means and the maintenance parts inquiry database for accumulating these registered information are provided, and since it is possible to refer to the inquiry and reply information in the maintenance parts inquiry at the terminal of the Internet, the information necessary for the alternative design can be obtained. Since it is centrally managed, the efficiency of alternative design can be improved and the response to the maintenance company can be made faster.

Further, since the means for searching and browsing the maintenance parts inquiry database from the terminal on the Internet is provided, the maintenance company searches and browses the inquiry case of similar maintenance parts which is required, and returns the answer. For reference. As a result, inquiries may not be required, which reduces the number of inquiries. Further, since information related to the alternative design can be searched and browsed, the information can be referred to at the time of new alternative design, the efficiency of the alternative design can be improved, and the response to the maintenance company becomes faster.

[Brief description of drawings]

FIG. 1 is a diagram showing a configuration of an elevator maintenance parts inquiry system according to an embodiment of the present invention.

FIG. 2 is a flowchart showing an operation flow of the elevator maintenance parts inquiry system according to the present invention.

FIG. 3 is an example of a maintenance company inquiry case list screen in the elevator maintenance parts inquiry system according to the present invention.

FIG. 4 is an example of an inquiry case list screen for a maintenance parts supply company in the elevator maintenance parts inquiry system according to the present invention.

FIG. 5 is an example of an inquiry case screen in the elevator maintenance parts inquiry system according to the present invention.

FIG. 6 is an example of a case inquiry screen in the elevator maintenance parts inquiry system according to the present invention.

FIG. 7 is an example of a request screen in the elevator maintenance parts inquiry system according to the present invention.

FIG. 8 is an example of a department planning screen in the elevator maintenance parts inquiry system according to the present invention.

[Explanation of symbols]

1A, 1B, 3A to 3E PC, 2 maintenance parts inquiry device, 2A workflow engine, 2A1 shift wear processing block, 2B maintenance parts inquiry database, 3
Planning department, 4 standard parts price / delivery database, 5
Intranet, 11 maintenance company inquiry case list screen, 12 maintenance parts supplier company inquiry case list screen, 1
3 inquiry case screen, 14 case inquiry screen, 15 request screen, 16 department planning screen, 30 modernization design department, 31 design department, 100a, 100b maintenance company, 200 maintenance parts provider, 300 Internet.

─────────────────────────────────────────────────── ─── Continuation of the front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G06F 17/60 502 G06F 17/60 502 (72) Inventor Shoji Kukita Higashi-Osonemachi, Kita-ku, Aichi Prefecture Nagoya 5-107, Mitsubishi Electric Mechatronics Software Co., Ltd. F term (reference) 3F304 BA27 ED01 5B075 ND20 PP03 PP13 PQ02 PQ05 PQ46 UU22

Claims (5)

[Claims] 1. An elevator maintenance parts inquiry system in which a maintenance parts supply company accepts and responds to inquiries about prices and delivery dates of maintenance parts received from maintenance companies via the Internet. The price and delivery date of standard maintenance parts. A standard parts price / delivery database that stores data and the standard parts price / delivery date for standard maintenance parts inquiries.
An elevator characterized by having a means for searching the delivery date database and replying to the maintenance company, and a method for replying to the maintenance company that the inquiry design for non-standard maintenance parts is to be made after alternative design Maintenance parts inquiry system. 2. The elevator maintenance parts inquiry system according to claim 1, wherein the response target date is returned to the maintenance company by the means for responding to the maintenance company. 3. A means for registering data relating to the status of alternative design necessary for replying to the inquiry case of the non-standard maintenance parts input in the maintenance parts supply company, and accumulating these registered data. 3. The elevator maintenance parts inquiry system according to claim 1 or 2, further comprising: a maintenance parts inquiry database, which enables an Internet terminal to refer to the status of the alternative design. 4. A means for inquiring the maintenance company from the maintenance parts supply company to receive an answer from the maintenance company regarding an alternative design necessary for a reference case of the maintenance parts other than the standard, and registering the inquiry and reply information. 4. Elevator maintenance according to claim 3, further comprising: means and the maintenance parts inquiry database for accumulating the registered information, and being able to refer to inquiry and reply information in the maintenance parts inquiry at an Internet terminal. Parts inquiry system. 5. The elevator maintenance parts inquiry system according to claim 1, further comprising means for searching and browsing the maintenance parts inquiry database from the Internet terminal.