JP2001175709A - Housing information provision and management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily cope with the abnormality of a house. SOLUTION: When a client 10 accesses a communication server 30, the communication server offers a service that transfers an abnormality diagnosis service, the registration of information related to house, a browsing service and an inquiry to a related company.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a housing information / management system for providing various information about a house to a house owner.

[0002]

2. Description of the Related Art Conventionally, a person who buys or rents a house has little information about his or her own house. At most, we have only a house catalog or a blueprint.

[0003]

Therefore, for example,
If there is a problem with the equipment installed at the time of building the house, or the interior of the house, etc., it is necessary to call the equipment manufacturer directly to repair it or to request a new interior contractor for repair. is there. Usually, homeowners do not have specialized knowledge about homes, so they often have trouble deciding what to do if a home fails.

Accordingly, an object of the present invention is to provide a housing information providing / managing system capable of providing appropriate information to a homeowner who does not have specialized knowledge.

[0005]

In order to achieve the above object, according to the first aspect of the present invention, house information relating to own house is received from a client on the customer side, and the received house information is received. Registering means for registering in a database; housing information registered in the database read out in response to a request from the client on the customer side; information providing means for providing to the client on the customer side; Abnormality diagnosis means for receiving information and performing abnormality diagnosis; and information transfer means for receiving an inquiry relating to the house and transferring the received inquiry to a client of a company registered as a contact destination in advance. It is characterized by having.

According to a second aspect of the present invention, in the housing information providing / managing system according to the first aspect, a browser is mounted on the client, and the client accesses the housing information providing / managing system using the browser. Features.

According to a third aspect of the present invention, in the housing information / management system according to the first aspect, the information transfer means transfers the received inquiry to the client on the company side in the form of e-mail. Features.

According to a fourth aspect of the present invention, in the house information providing / managing system according to the first aspect, information provision by the information providing means is limited to a client who has received the house information. .

According to a fifth aspect of the present invention, in the housing information providing / managing system according to the first aspect, information for remodeling input from the client is received, and a remodeling plan for the house is drafted. And a renovation plan creating means for providing the client with the reform plan.

According to a sixth aspect of the present invention, in the housing information providing / managing system according to the first or fifth aspect, the housing information providing / managing system is connectable to a client of a house-related company. It is characterized by further comprising a bidding means for receiving a bid request from the client on the construction side with respect to the construction, and bidding with the client of the housing-related company with the housing-related company receiving the bid request.

According to a seventh aspect of the present invention, in the housing information providing system according to the first or sixth aspect, information of merchandise related to the house is further registered in the storage means. The providing means is capable of providing information on the product to both the client on the customer side and the client on the housing-related company side in response to a request.

[0012]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 shows a system configuration of an embodiment of the present invention. In FIG. 1, a client 10 and a communication server 30 are connected to a first publicly available communication network such as the Internet. The communication server 30 has a database 40 on a mass storage device,
And the like, and communicates with the local client 50. The local client 50 is installed in a housing-related company and is connected to a second communication network.

The client 10 can be a general-purpose computer having a communication function such as a personal computer, which is installed in a general home such as a home of a home buyer or a home renter. The client 10 has a browser and a mailer. The browser is an application program that reads an HTML (Hyper Text Markup Language) document stored in the WEB server, analyzes the description, and displays a character string and an image in a format specified by the HTML document. The mailer is an application program for performing electronic mail (hereinafter, e-mail) communication.

The communication server 30 and the database 40 function as a house information and provision management system. As the communication server 30, a general-purpose computer having a communication function can be used. The communication server 30 includes a communication program called a WEB server, a communication program called a mail server, and an application program for accessing the database called a gateway program.

The WEB server is a communication program that communicates with a browser on the client side that has made an access request to its own communication server, and transmits a plurality of HTML documents stored on a hard disk in the communication server 30 to the client 1.
Provide to the 0 side browser.

HTM read on the client 10 side
The L document is displayed on the display screen of the client 10 as a so-called homepage. Further, the operator inputs information by operating the keyboard or mouse of the client 10 in accordance with an operation command (generally called a tag) specified by the HTML document, and transmits the input information to the communication server 30 or transmits the input information to the database 40. You can instruct a search. It is also possible to activate an e-mail using a tag specified in an HTML document and transmit the e-mail to a predetermined destination.

The mail server receives an e-mail from the client 10 or the client 50 and transfers the e-mail to a designated destination.

The WEB server reads and transfers an HTML document for a home page as described above, and also operates instructions from a browser of the client 10, for example,
It also has a function of delivering a search command to the gateway program.

The gatewaygram has a function of executing an operation instruction (information processing described later) transferred from the web server. In the present embodiment, processing instructions for executing search, information registration, information reading, and other various information processing described later for a plurality of databases (described later) installed in the database 40 are defined in the gateway program. .

The local client 50 is also equipped with a browser and a mailer, and the browser can access the database 40 (read and write information) via the communication server 30. In addition, the clients 10, 50 via the communication server 30 by the mailer.
It is possible to send an e-mail to.

As the various programs described above, commercially available programs can be used, and a detailed description thereof will be omitted. The present embodiment uses such commercially available programs, but has a novel feature in providing information processing executed by the programs and functions (information services) described in detail below.

Client (customer client) 10,
The contents of the information service exchanged between the local clients (corporate clients) 50 will be described with reference to FIG.

In FIG. 2, the database 40 contains:
A customer database, a product database, and a design and construction database are provided. The customer database contains the following information, namely, personal information (address, name, date of birth, office, telephone number, e-mail address, etc.) concerning the customer who purchases or rents the house, and the house or lease that is purchased. Customer housing information (ownership date, housing instruction manual, drawing information for new construction, housing specification information for new construction, warranty, instruction manual, Drawings at the time of extension and remodeling, descriptions of purchased products, completion dates, purchase dates, etc.) are registered.

In the design / construction registration database, design and construction-related information such as a company outline of a house building company, an interior company, an exterior company, etc., a design fee estimation standard, a construction cost estimation standard, and the like are registered.

In the product database, product related information such as product catalog / performance information, instruction manual, service window information, sales window information, price information, product maintenance information, etc. is registered.

An information server that provides information using information registered in such a database is roughly divided into the following two.
Different types of services are provided.

The first is a customer, that is, a client 10
Is a first information service provided to the user. Second,
This is the second information service provided to the company, that is, the local client 50.

The first information service is as follows: (1) Advising a customer Inquiry about a house by e-mail from a customer is sent to a local client 50 of a corresponding section of a house-related company.
And the answer is transferred to the client 10 of the customer. (2) Emergency support A service that automatically performs failure (abnormal) diagnosis for failures and failures from customers and provides answers to customers. (3) Information selection support A service that provides customer-related information registered in the customer database. (4) Maintenance program creation For the customer's home, a service that provides the timing of maintenance, the required amount, and the contents of maintenance. (5) Inspection information, product information transmission Product handling instructions, housing related handling instructions, etc. Services provided according to your choice. Is prepared.

The second information service includes: (1) Handling agency service On behalf of the customer, accepts customer's personal information, etc., application for purchase of goods, application for repair, registration in customer database / order to trader (2) Maintenance demand information service A service that searches for homes that require maintenance based on house information registered in the customer database. (3) Product description support A service for providing information on products used in houses to the local client 50 on the company side. (4) Information delivery support A service for transferring inquiries and answers exchanged between customers and housing-related companies. (5) Market delivery support In response to housing purchase and repair requests, provide bid guidance and market information. A service that provides information on trends.

The processing content for providing these services is described in a tag in an HTML document, and the HTML document is stored on a hard disk in the communication server 30.
In addition to the services mentioned above, mortgages, insurance,
Although many services such as provision of home electric appliances, nursing care, daily necessities, and the like are provided, they are not related to the present invention, and thus detailed description is omitted.

Customer / Enterprise Client 10/50
Accesses the home page of the communication server 30 by using a browser and designates a predetermined service (support corner) on the display screen, and displays the HTM corresponding to the designated service.
The L document is read by the client 10. When the browser displays the HTML document, the customer or company can receive the above-described service.

The processing performed on the customer side / company side using the above service will be described below.

A. Customer-side processing (1) Failure support Use the support support corner on the homepage to perform screen operations (input information, select necessary information, etc.) as shown in Fig. 3 to diagnose abnormal locations in the house. Receive results. (2) Handling support The customer accesses the handling support corner of the homepage and obtains product information and care information by performing screen operations as shown in FIG. (3) Maintenance plan support When the customer accesses the maintenance plan corner of the homepage and performs an operation as shown in FIG.
Returns a program indicating the contents of the maintenance time, and displays the program on the display screen (see FIG. 5). Further, the guidance of the periodic inspection is sent from the communication server 30 to the client 10 by e-mail. (4) Remodeling plan support The customer accesses the remodeling plan corner of the homepage and performs screen operations and screen displays as shown in FIGS. 6 to 8 to make a plan for remodeling the house. As a result of drafting the reform plan, it is possible to select components necessary for the reform, pick up the quantity, and estimate the construction cost. (5) Construction Order Support When the customer accesses the construction order corner of the homepage, the screen contents shown in FIG. 9 are displayed on the display screen of the client 10. When the customer inputs necessary information from the client 10, the communication server 30 holds a bid based on the input information and guides the bid to the local client 50 on the company side. When the local client 50 on the company side submits a bid, the gateway program on the communication server 50 compares the bidding conditions and the amount of money, and a bidding company that meets predetermined conditions is determined as a candidate for a successful bid. The company profile corresponding to the bidding result is read from the design and construction database, sent to the client 10 of the customer who has requested the bidding, and displayed on the display screen. The customer initiates an individual negotiation by sending an e-mail or making a phone call to the contact listed in the company profile. (6) Product Purchase Support When the customer accesses the product purchase support on the homepage, the screen contents shown in FIG. 10 are displayed on the display screen of the client 10. The customer follows the guidance on the display screen,
The screen shifts to a purchase screen for a desired product, and information for purchase is input. (7) Database Search When the customer accesses the information search corner of the homepage, access to the customer database is permitted. According to the guidance, the customer can input house information related to the customer, and can display and modify the registered information. The only person who can access the customer database is a person who has been given a user ID and password in advance.

B. Processing on Company Side (1) Repair Request Acceptance Support When a customer requests repair on the failure support screen or the reform plan support screen, if no bid is made, the communication server 30 is registered in the design and construction database in advance. A company suitable for the repair content is selected from the company outline information and the like, and a repair request is made to the local client 50 of the selected company. The repair request includes content input from the client 10, such as repair content, and fault (abnormal) diagnosis content. This repair request is sent to the local client 50
Accepts. (2) Bidding simulation support On the company side, when seeing the bidding item guided on the homepage by the communication server 30, it accesses the bidding corner,
Necessary bid information is input from the local client 50. The bid result is returned from the communication server 30 to the bidder's local client 50 by e-mail or the like. (3) Database Registration When a company completes member registration, a user ID and a password are given, and the local client 50 can access the database 40.

From the local server 50 to the communication server 30
(A homepage that cannot be accessed by customers), register data with a browser, and browse data.

The outline of the house information providing / managing system has been described above. Next, information processing according to the present invention will be described.

(1) Failure Diagnosis Function Emergency (failure) Support A plurality of HTML documents for the customer to ask a question from the communication server 30 side to make a failure diagnosis, and a plurality of HTML documents for answering the question are prepared. Is done. The answer HTML document contains answer candidates, and tags are defined so that the customer selects the answer candidates. When an answer is obtained, a tag is defined so that the display shifts to an HTML document for the next question associated with the answer.

Therefore, the HTML document has a tree-like hierarchical structure in which the display shifts according to the result of the customer's answer to the question or the content of the failure. When the customer sequentially selects the displayed answer candidates, an HTML document to be displayed is selected along the tree, and an HTML document for finally guiding the cause of the failure is displayed. Can be presented.

(2) Automatic Transfer of Inquiries Among the services provided by the communication server 30, an HTML document to which a customer makes an inquiry is predetermined. The file name of the HTML document and the destination (e-mail address) to which the inquiry is sent are stored in the form of a table on the hard disk in the communication server 30. Also,
When an inquiry is received from a customer, the communication server 30
The web server in the server passes the contents of the inquiry to the gateway program, the user ID when the local client logs in, and the file name of the HTML document for which the inquiry was made. The gateway program
The customer database is searched by the delivered user ID, and the e-mail address of the customer is obtained. As another form of acquiring the user ID, the customer may input an e-mail address when inputting the contents of the inquiry.

Further, the gateway program obtains the e-mail address of the contact corresponding to the delivered HTML document from the table. The gateway program uses the email address of the acquired customer as the sender, the email address of the contact as the destination, and the acquired inquiry in the text or creates an email address as an attached document and uses the mailer Then, an e-mail is transmitted to the local client 50 of the house-related company.

The company of the local client 50 that has received the e-mail prepares a reply and sends the reply to the client 10 of the customer by e-mail. This e-mail is sent to the client 1 of the customer by the mail server of the communication server 30 in the same manner as the conventional client server connected to the LAN.
Automatically transferred to 0.

(3) Browsing of Registered Information Since personal information and entrusted information of a plurality of customers are registered in the customer database, it is necessary for a customer to be able to browse only information related to the customer.

Therefore, when browsing the database, the gateway program performs password collation to determine whether browsing is possible. For this comparison, the communication server 30
The user ID and password for verification and the address information of a storage area readable and writable for this user ID are registered in the hard disk in the server, and the user ID and password input when the customer accesses the homepage of the communication server 30 Is compared with the user ID and password for comparison. If the two match, the browsing, registration, and modification of the information in the customer database (storage area indicated by the address information stored in the hard disk) are permitted.

The following embodiment can be carried out in addition to the above embodiment. 1) Since the above embodiment uses an HTML document,
The information is provided by a communication method called WWW (world wide web). As another form, for example, the provided data in the communication server is transferred using a communication method called FTP and provided on the client side. The data transferred by the program may be visually displayed. 2) In the above embodiment, the first network and the second network are divided, but the second network may be shared by the first network. 3) Further, in order to connect the client 10 to the first network, a connection computer of a connection company called a provider may be used. 4) The abnormality diagnosis service, the reform planning service, the construction ordering service, and the product information providing service provided by the communication server may be mutually related. For example, when performing an abnormality diagnosis, the house information of the consultant's house is extracted from the customer database and incorporated into the diagnosis contents. Further, the abnormal location of the house and the details of the abnormality obtained as a result of the diagnosis at that time are automatically set as input information of the reform plan. Further, the product information necessary for performing the reform is provided to the customer using the product providing service. Further, when a construction order is placed and the result of the bidding is placed, a communication record (communication log) between the customer and the communication server 30 during that time can be automatically registered in the customer storage area of the customer database). 5) It is also possible to execute information processing for considering security regarding access to the database described in the above-described embodiment, for example, restricting access, limiting reading and writing permitted persons. In order to enhance the security of the e-mail, the text may be encrypted or signed.

Although various modifications other than the above-described embodiment are possible, those modifications based on the technical idea described in the claims fall within the technical scope of the present invention.

[0047]

As described above, according to the present invention, since the customer can receive the abnormality diagnosis service of the house and the consultation service by inquiry, the customer obtains the part information necessary for the repair by the product information providing service. You can buy the product yourself. Furthermore, since the customer can register the acquired information in the database and browse it, he can cope with the same abnormality.

Further, since the customer can also receive services related to a remodeling plan and a work order, the labor involved in maintenance and maintenance of the house, such as inquiries conventionally carried out by telephone, can be greatly reduced.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a system configuration according to an embodiment of the present invention.

FIG. 2 is a block diagram showing functions of the embodiment of the present invention.

FIG. 3 is an explanatory diagram showing the contents of a failure support service providing screen according to the embodiment of the present invention.

FIG. 4 is an explanatory diagram showing contents of a handling explanation support service providing screen according to the embodiment of the present invention.

FIG. 5 is an explanatory diagram showing contents of a maintenance plan support service providing screen according to the embodiment of the present invention.

FIG. 6 is an explanatory diagram showing contents of a reform plan support service providing screen according to the embodiment of the present invention.

FIG. 7 is an explanatory diagram showing the contents of a quantity pick-up service providing screen according to the embodiment of the present invention.

FIG. 8 is an explanatory diagram showing the contents of a construction cost estimation service providing screen according to the embodiment of the present invention.

FIG. 9 is an explanatory diagram showing the contents of a construction order support service providing screen according to the embodiment of the present invention.

FIG. 10 is an explanatory diagram showing the content of a product purchase support service providing screen according to the embodiment of the present invention.

[Explanation of symbols]

 10 Client 20 First Communication Network 30 Communication Server 40 Database 50 Local Client 60 Second Communication Network

Continuation of the front page F term (reference) 5B049 AA00 AA05 BB05 CC01 CC05 CC11 CC21 CC32 DD01 DD05 EE02 EE05 EE23 EE41 FF01 FF09 GG04 GG10

Claims (7)

[Claims] A registration unit for receiving house information related to the own house from a client on the customer side and registering the received house information in a database; and transmitting the house information registered in the database from the client on the customer side. An information providing means for reading out in response to the request of the customer side and providing the information to the client on the customer side; accepting information on an anomaly relating to the house from the customer and performing an abnormality diagnosis; A housing information providing / managing system, comprising: an information transfer unit for transferring an accepted inquiry to a client of a company registered in advance as a contact. 2. The housing information providing / managing system according to claim 1, wherein the client is equipped with a browser, and the browser accesses the housing information providing / managing system. Management system. 3. The house information providing and managing system according to claim 1, wherein said information transfer means transfers the received inquiry to the client on the company side in the form of an e-mail. Management system. 4. The housing information providing / managing system according to claim 1, wherein the information providing means provides information.
A housing information providing / managing system characterized by being limited to clients who have received house information. 5. The housing information providing / managing system according to claim 1, wherein information for the remodeling input from the client is received, a remodeling plan for the house is drafted, and the drafted remodeling plan is sent to the client. A housing information providing and managing system, further comprising means for creating a reform plan to be provided. 6. The housing information providing / managing system according to claim 1, wherein the housing information providing / managing system is connectable to a client of a housing-related company, and the client on the customer side relating to house construction. A housing information providing / managing system, further comprising a bidding means for receiving a bid request from a client and bidding with the client of the housing-related company for the house construction receiving the bid request. 7. The housing information providing system according to claim 1 or 6, wherein information of merchandise related to the house is further registered in said storage means, and said information providing means responds to a request. A housing information providing / managing system, wherein information on the product can be provided to both the client on the customer side and the client on the housing-related company side.