JP2002163336A - Server for home delivery support, system and method for supporting home delivery and computer readable recording medium recording home delivery support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently deliver a home delivery object by taking in the request of a recipient before the delivery of the home delivery object. SOLUTION: In a server 100 for home delivery support provided on a network and made communicable through a transmitting means and a receiving means between a delivery side server 200 equipped with information managing and communicating functions and a delivery destination server 300 provided with information managing and communicating functions, delivery object information, which is received from the delivery side server 200 for each delivery request, containing information on the electronic mail address of the delivery destination server 300, delivery source and delivery object contents is stored, the electronic mail address of the delivery destination server 300 is extracted from the stored delivery object information, delivery schedule information on the delivery object information received from the delivery side server 200 is added to the relevant delivery object information for transmitting information to the extracted electronic mail address of the party, the information of an answer to the delivery schedule information is received from the delivery destination server 300, and the received information is transmitted to the delivery side server 200.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a server for supporting delivery of home delivery via a network, a home delivery support system, a support method, and a computer-readable recording medium storing the support program. is there.

[0002]

2. Description of the Related Art It is expected that home delivery will increase more than ever due to the rapid increase in online shopping and mail-order sales via the Internet. On the other hand, as the age of marriage increases and the number of co-earning families increases, the possibility that the recipient will be absent at the time of delivery is increasing. As a result, the cost of redelivery becomes a problem for the delivery company. In addition, there is a problem for the recipient that the home delivery cannot be received when desired. In this way, it is possible for both the delivery company and the recipient to smoothly deliver the goods,
It is an important issue.

[0003] In order to solve this problem, there has been conventionally known a technique which enables a delivery to be received when the user is absent. For example, the delivery date and time is specified by comparing the delivery destination information including the absence data indicating the absence date and time of the delivery recipient with the package data related to the package requested to be delivered by the package delivery source before the package delivery. If the delivery date and time of the package is included in the recipient's absence period, notify the recipient of that fact, notify the recipient that the delivery has been accepted as a result of the recipient's confirmation, and notify this A system (Japanese Patent Laid-Open No. 2000-172743) has been proposed in which a package delivery source delivers a package based on this.
In this system, a luggage slot is provided in conjunction with the home security terminal when the luggage cannot be received, such as when the recipient is away,
The home security terminal that has received the delivery data from the recipient's portable terminal checks it against the pre-registered luggage data, and can open and close the luggage slot only when both data match. It has become.

[0004]

In the conventional method, the delivery date and time is specified from the absence data indicating the absence date and time of the delivery recipient. It is also conceivable that the recipient has neglected to update the absence data or that the absence data indicating the recipient's absence date is changed after the delivery date of the recipient is specified.
Further, in the conventional method, since the information for specifying the delivery date and time is limited to the absence data indicating the absence date and time, the recipient cannot specify the receiving place and the receiving method of the home delivery. Therefore, when the delivery date and time and the delivery person goes to delivery of the home delivery, it is considered that the recipient is absent, or the recipient can specify the location and method of receiving the home delivery. It is conceivable that there is a high possibility that the delivery of the home delivery can be performed more reliably. Furthermore, if the delivered item is a perishable food item or has a short delivery deadline, the delivery item can be delivered as soon as possible, particularly by specifying the location and method of receiving the item. Conceivable.

[0005] Further, it is uneasy in terms of security to notify a delivery company or the like of information on a recipient's schedule including personal information as it is.

[0006] Furthermore, even when a shared home delivery box is installed in a shared space of an apartment house, there is a problem in that the delivery home delivery is forgotten. Since the distributor does not know whether or not the parcel delivered in the parcel box has been taken out, it cannot confirm receipt by the parcel recipient. Therefore, it is not possible to follow the delivery of the parcel delivery recipient.

[0007] The object of the present invention has been made in view of the above circumstances, and when home delivery is performed, information on delivery destinations (deliverable date / time, delivery method, etc.) is grasped, and a delivery schedule is set. A server for supporting delivery of a parcel to be delivered to a delivery destination via a network capable of effectively delivering the parcel to a delivery destination, a parcel delivery support system, a method for supporting the parcel, and a computer reading the support program. It provides a possible recording medium.

[0008]

In order to solve the above-mentioned problems, the invention according to claim 1 is provided on a network, and has a delivery-side server provided with information management and communication functions, and an information management and communication function. A delivery server which is communicable with a delivery destination server via a transmission means and a reception means, and which is provided for each delivery request from the delivery server via the reception means. Storage means for storing the delivery information including the information on the e-mail address of the destination server, the delivery source and the contents of the delivery, and a partner for extracting the e-mail address of the delivery destination server from the delivery information stored in the storage means Pre-extracting means, and the delivery information received from the delivery-side server via the receiving means in the delivery information to transmit the information to the e-mail address of the extracted destination. Delivery guide information creating means for adding delivery schedule information relating to the delivery schedule information, relay control means for receiving response information to the delivery schedule information from a delivery destination server, and transmitting the received information to the delivery side server via the transmission means. And a home delivery support server.

According to a ninth aspect of the present invention, transmission and reception are performed between a delivery server provided on a network and having an information management and communication function and a delivery destination server provided with an information management and communication function. A home delivery support method using a home delivery support server that is made communicable via a delivery server, wherein the delivery server receives an e-mail address, a delivery source, and a delivery received for each delivery request from the delivery side server. Storing delivery information including information on the contents of the delivery, extracting an e-mail address of the delivery destination server from the stored delivery information, and transmitting the delivery information to the extracted destination e-mail address; Attach delivery schedule information related to the delivery information received from the delivery server to the information, and receive response information to the delivery schedule information from the delivery destination server A delivery support method and transmitting the Rutotomoni the received information to the delivery side server.

According to a tenth aspect of the present invention, transmission and reception are performed between a delivery server provided on a network and having information management and communication functions and a delivery destination server provided with information management and communication functions. A computer-readable recording medium on which a home delivery support program for performing home delivery support by a home delivery support server made communicable via the server is recorded, and a delivery destination server received for each delivery request from the delivery side server. Of the delivery server including the information on the delivery address and the contents of the delivery, and extracting the email address of the delivery destination server from the delivery information from the stored delivery information. Delivery of the delivery information received from the delivery server to the delivery information to send the information to the destination e-mail address. Computer-readable recording a home delivery support program characterized by adding fixed information, receiving response information to the delivery schedule information from a delivery destination server, and transmitting the received information to the delivery side server. It is a recording medium.

[0011] According to this configuration, in the home delivery support server, the reply information to the delivery schedule information is received from the delivery destination server and the received information is transmitted to the delivery side server. The answer information can be effectively used, and the delivery of the home delivery from the delivery person to the recipient can be performed efficiently.

The invention according to claim 2 further comprises a conversion means for converting the answer information received from the delivery destination server via the receiving means into presence / absence information of the delivery destination. Server.

According to this configuration, in the home delivery support server, the answer information received from the delivery destination server is converted into the presence / absence information of the delivery destination. There is no need to worry about information being leaked.

[0014] The invention according to claim 3 is a home delivery support server characterized by receiving, as answer information, the presence / absence information of a delivery destination for the delivery schedule information received from the delivery destination server. .

According to this configuration, in the home delivery support server, the response information to the delivery schedule information received from the delivery side server is received from the delivery destination server as the presence / absence information of the delivery destination. There is no need to worry that the response information from the delivery destination server including the information is leaked to the outside.

Further, the invention according to claim 4 is the home delivery support server that receives the delivery schedule information corresponding to at least the electronic mail address of the delivery destination server from the delivery side server.

According to this configuration, the home delivery support server receives at least the delivery schedule information corresponding to the mail address of the delivery destination server from the delivery server. It becomes possible to notify the delivery destination that there is a delivery schedule.

The invention according to claim 5 further comprises a map creation means for associating map information stored in advance with response information to the delivery schedule information received from the delivery destination server via the reception means, and The means is a home delivery support server for transmitting map information indicating the delivery destination.

According to this configuration, the home delivery support server includes a map creating means for associating map information stored in advance with reply information to the delivery schedule information received from the delivery destination server via the receiving means. In the transmitting means, further, the map information indicating the delivery destination is transmitted, so that the delivery person who has been notified from the delivery server can refer to the map information and perform efficient home delivery. .

According to a sixth aspect of the present invention, the receiving means further receives reception authentication information of the delivery information received from the delivery destination server, and the transmitting means further receives the reception authentication information. The home delivery support server according to any one of claims 1 to 5, wherein the server sends the delivery server to the delivery-side server.

According to these configurations, the home delivery support server receives the receipt authentication information of the delivery information received from the delivery destination server, and sends the received receipt authentication information to the delivery side server. Since it is transmitted, it becomes possible to easily confirm receipt of the home delivery.

According to a seventh aspect of the present invention, the reception authentication information comprises a password, and the transmission means further transmits reception confirmation information corresponding to the password received by the reception means together with the corresponding delivery information. It is a home delivery support server that sends the home delivery server.

According to this configuration, in the home delivery support server, information is transmitted to the delivery destination server, the reception authentication information is a password, and the transmission unit corresponds to the password received by the reception unit. The received acknowledgment information is transmitted to the delivery destination server, which is the transmission source, together with the corresponding delivery information, so that the acknowledgment of receipt of the home delivery can be easily performed.

[0024] Further, the invention according to claim 8 is a home delivery support system which can communicate with a delivery destination server provided on a network and having an information management and communication function via transmission means and reception means. Between the delivery server and the delivery support server, a delivery server configured to be communicable, wherein the delivery support server is received from the delivery server, A first storage unit for storing delivery information including information on an e-mail address of a delivery destination server, a delivery source, and contents of a delivery in units of delivery requests; and a delivery information stored in the first storage unit. Destination extraction means for extracting an e-mail address of a delivery destination server; and receiving the delivery information from the delivery-side server in order to transmit information to the extracted destination e-mail address. Delivery guide information creating means for adding delivery schedule information related to the delivery information, and relay control means for receiving response information to the delivery schedule information from a delivery destination server and transmitting the received information to the delivery server. A second storage unit that stores delivery information including information on a delivery schedule in association with delivery information including information on an electronic mail address, a delivery source, and delivery content of a delivery destination server in a delivery request unit; Means, delivery schedule information creating means for creating delivery schedule information based on the delivery information and the delivery information for transmitting information to the home delivery support server, and A delivery instruction means for creating and outputting delivery instruction information based on the answer information. .

According to this configuration, in the home delivery support server, the delivery information including the information on the e-mail address of the delivery destination server, the delivery source, and the contents of the delivery received in units of delivery requests received from the delivery server. Is stored, and the electronic mail address of the delivery destination server is extracted from the stored delivery information. Then, delivery schedule information relating to the delivery information received from the delivery side server is added to the delivery information in order to transmit information to the extracted destination e-mail address, and the delivery schedule information is transmitted from the delivery destination server. Is received and the received information is transmitted to the delivery side server. In the delivery server, delivery information including information on a delivery schedule is stored in association with delivery information including information on an e-mail address, a delivery source, and delivery content of a delivery destination server in units of delivery requests. Then, delivery schedule information is created based on the delivery information and the delivery information so as to transmit the information to the home delivery support server. Delivery instruction information is created and output based on the response information to the delivery schedule information received from the home delivery support server, so that delivery of the home delivery from the delivery person to the recipient is performed efficiently.

[0026]

FIG. 1 is a schematic diagram showing an entire system to which the present invention is applied.

In this embodiment, a home delivery support server 101 for supporting from registration of a home delivery request to delivery of the home delivery,
A delivery-side server 200 that manages delivery of home-delivery items, and a delivery-destination server 300 that sets the date and time of receiving a delivery item and a method of receiving the delivery item
The portable information terminal 20 of the delivery person 2 and the portable information terminal 30 of the recipient 3 can be connected via the communication network 400. In addition, the delivery destination server 300 receives an intercom with a camera 307 for transferring information (image, sound, etc.) of a visitor including a delivery person to the portable information terminal 30 or the like and a package such as a home delivery when the recipient 3 is absent. A delivery box 308 is provided. As the network 400, a LAN, the Internet, a personal computer communication network via a public line, or any other wired or wireless network can be used.

FIG. 2 is a block diagram of each section in the entire system. In the present embodiment, the home delivery support server 1
00, a delivery server 200, and a delivery destination server 300 are installed, and each server is provided on a network. The home delivery support server 100 is configured to enable information communication between the delivery server 200 and the delivery destination server 300. In the present embodiment, the delivery server 200 and the delivery destination server 300 particularly transmit and receive information. Server 10 for home delivery support as management
0 is used for overall management.

The home delivery support server 100 includes a transmitting unit 101 and a receiving unit 1 for communicating information via a network 400.
02, the data storage management unit 103, and the destination extraction unit 10
4, the delivery guidance information creation unit 105, and the relay control unit 106
And a presence / absence information conversion unit 107 and a map creation unit 108. The input unit 109 as its peripheral device
And an output unit 110. Data storage management unit 103
Is a delivery information database (hereinafter referred to as DB) 103
a and data management of the map information DB 103b and the like.

The transmitting unit 101 and the receiving unit 102 transmit and receive information to and from the delivery server 200 and the delivery destination server 300 via the network 400.

The data storage management unit 103 stores the delivery information D
This is performed by inputting registration processing, update processing, and change processing from the input unit 109 for each piece of information in the B (database) 103a. Also, if necessary, the map information DB 1
This is performed by inputting the update process of the stored content of 03b from the input unit 109.

The delivery information DB 103a includes “delivery destination”,
“Delivery source”, “Delivery contents (including delivery deadline)”, “Delivery I
D "is stored. These pieces of information are information taken in at the time of home delivery request. "Delivery destination" includes the address, address, and contact information of the delivery destination (including e-mail address)
And so on. The “delivery source” includes information such as the name, address, and contact information (including an e-mail address) of the home delivery client. `` Delivery contents (including delivery deadline) ''
Is composed of information such as the product name, the number, the size, and the delivery deadline (particularly, in the case of raw goods) of the specific home delivery.
The “delivery ID” is issued when the delivery information is created upon receiving a home delivery request.

The map information DB 103b stores, for example, map information including a home delivery range of a home delivery company contracted with the present system, and makes it possible to refer to the delivery at the delivery destination of the home delivery as described later. . Preferably, the information may be stored separately for each area or district.

The destination extraction unit 104 extracts the e-mail address of the delivery destination server 300 from the information on “delivery destination” stored in the delivery information DB 103a in order to specify the delivery destination for home delivery. Things.

The delivery guide information creating unit 105 sends a delivery information DB 10 to notify the delivery destination e-mail address extracted from the destination extraction unit 104 that there is a home delivery.
The delivery schedule information of the delivery destination for home delivery received from the delivery server 200 by the receiving unit 102 is added to the corresponding delivery information stored in 3a. The delivery schedule information is information including a scheduled delivery date and time of the home delivery received by the receiving unit 102 from the delivery server 200.

The relay control unit 106 transmits the reply information to the delivery schedule information from the delivery destination server 300 received by the receiving unit 102 to the delivery server 2 by the transmission unit 101.
00 is transmitted. The answer information is information including the designation of the delivery date and time of the delivery destination and the designation of the delivery method.

The presence / absence information conversion unit 107 converts the response information received from the delivery destination server 300 by the reception unit 102 into
Except for the information related to the designation of the delivery method, the information is converted into the presence / absence information indicating the absence date and time of the recipient 3 only.
The response information may include schedule information that is personal information of the recipient 3. For example, family trips, business trips, business meetings, and the like are conceivable, and there is a possibility that information on leaving home will be known to a third party for several days. In this case as well, the above-mentioned problem can be solved by rewriting the schedule information in which the personal information is described, into the mere information on the absence date and time of the recipient.

The map creating unit 108 stores the delivery information DB 10
3a, the address information of the delivery destination for home delivery is extracted, and the map information corresponding to the address information is stored in the map information DB 103b.
, And assigns response information from the delivery destination to the map. For example, if the address of the delivery destination extracted from the delivery information DB 103a is "Nishi-ku, Osaka ... town ...", map information around the area is extracted from the map information DB 103b, and the map information including the delivery address is the answer information. Attached to. Also, by storing the address information together with the map information, it is possible to put a predetermined mark on the corresponding map from the answer information.

The input unit 109 is a keyboard, a mouse, and, if necessary, a barcode reader and a card reader. The output unit 110 includes a monitor and a printer,
A bar code writer, a card writer, etc., as needed.

The delivery server 200 is connected to the network 40
0 and the receiving unit 202 that perform information communication via the communication unit 0
, Data storage management unit 203, and delivery schedule information creation unit 2
04 and a delivery instruction unit 205. An input unit 206 and an output unit 207 are provided as the peripheral devices.
The data storage management unit 203 manages data of the delivery information DB 203a and the delivery information DB 203b.

The transmitting unit 201 and the receiving unit 202 transmit and receive information to and from the home delivery support server 100 via the network 400. In addition, it transmits and receives information to and from the portable information terminals 20 and 30 via the network 400 as needed.

The data storage management unit 203 stores the delivery information D
A registration process, an update process, and a change process are performed on the information in the B 203 a and the delivery information DB 203 b by inputting from the input unit 207. Delivery information DB 203a
Is basically the same as the delivery information DB 103a described above, and a description thereof will be omitted. The delivery information DB 203b stores information on delivery schedules of deliveries scheduled based on the delivery date / time, delivery address, delivery deadline, and the like.
The delivery information issued at the time of receiving the delivery request is stored in the delivery information DB 203a. This delivery information DB 203b
Is the delivery information DB 20 by the data storage management unit 203.
The information is stored in association with the information of “delivery destination” and “delivery contents” stored in 3a.

The delivery schedule information creating unit 204 extracts the address information and delivery contents information (including the delivery deadline) of the delivery destination for home delivery from the delivery information DB 203a, and extracts the delivery information DB20.
3b, by extracting information on the delivery schedule stored for each applicable region / region or for each date and time, collating them, and allocating delivery information requested for home delivery for each region / region and each date and time. The delivery date and time to the delivery destination are specified, and delivery schedule information to the delivery destination is created.

The delivery instructing unit 205 stores the delivery information DB 20
3a, each piece of information of “delivery destination” and “contents of delivery” is extracted, and the information is associated with the answer information and the map information received from the home delivery support server 100 to create delivery instruction information of the home delivery. And the delivery unit 201 (delivery company)
Is notified of a delivery instruction to the portable information terminal 20.

The input unit 206 is a keyboard, a mouse, and, if necessary, a barcode reader and a card reader. The output unit 207 is a barcode writer, a card writer, or the like, as necessary, in addition to a monitor and a printer.

The delivery destination server 300 is connected to the network 40
Transmission unit 301 and reception unit 302 that perform information communication via
, A data storage management unit 303, an information transfer instruction condition setting unit 304, an answer information creation unit 305, and an information processing unit 30.
6, a password setting unit 309, and a receipt certifying information creating unit 310. The peripheral device includes an intercom with camera 307, a delivery box 308, an input unit 311 and an output unit 312. The data storage management unit 303 performs data management on the schedule information DB 303a, the reception information DB 303b, and the password information DB 303c. The home delivery box 308 is provided with an information reading input unit 309a. Also,
The delivery box 308 includes a label reading unit 3 as necessary.
08b may be provided.

The transmission unit 301 and the reception unit 302 transmit and receive information to and from the home delivery support server 100 via the network 400. In addition, information is transmitted / received to / from the portable information terminal 20 and the portable information terminal 30 via the network 400 as needed.

The data storage management unit 303 performs a registration process, an update process, and a change process on the information in the schedule information DB 303a, the reception information DB 303b, and the password information DB 303c by inputting them from the input unit 309. The schedule information DB 303a stores information relating to a schedule such as the scheduled date and time of going out and the destination of the recipient 3 as the delivery destination. The reception information DB 303b stores information received from outside via the network 400. Here, the delivery information to which the delivery schedule information received from the home delivery support server 100 is added is also stored. The password information DB 303c stores various passwords used by the recipient 3 in daily life. Here, as described later, a delivery receipt approval password is also stored.

The information transfer instruction condition setting section 304 sets in advance conditions for transferring the information received by the delivery destination server 300 to the portable information terminal 30.

The answer information creating unit 305 creates information on the answer of the delivery destination to the delivery schedule information received from the home delivery support server 100. First, the response information creation unit 305 compares the delivery schedule information received from the home delivery support server 100 with the personal schedule information DB 303.
a, information relating to the date and time corresponding to the delivery date and time of the delivery schedule information is extracted and collated. If the result of the collation shows that the extracted date and time does not include the schedule of the recipient 3, this date and time is set as the receivable date and time. And answer information is created with the scheduled delivery date and time as the receivable date and time. In addition, the answer information creating unit 305 determines that the extracted date and time do not satisfy the conditions set in advance by the information transfer instruction condition setting unit 304, for example, (1) if there is a schedule to go out, and (2) If the recipient 3 is not scheduled, but the schedule is before or after the date and time and it is impossible to receive the parcel, (3) if the return time of the recipient 3 is unknown, (4) When the delivery deadline of the home delivery is exceeded, it is determined that the receiving date and time cannot be set, and the transmission unit 301 requests the portable information terminal 30 of the recipient 3 to answer the delivery schedule information of the home delivery. Submit information. The recipient 3 who has received the delivery schedule information at the portable information terminal 30 returns to the home and returns to the delivery destination server 3.
Enter the date and time when the parcel can be received from the 00 input section, or
It is possible to access the delivery destination server 300 from the portable information terminal 30 and to input the date and time when the home delivery can be received. Then, based on the receivable date and time, the answer information creating unit 3
In step 05, it is determined that the reception date and time can be set, and answer information is created.

The information processing unit 306 converts the information (video / audio information, etc.) taken from the camera-equipped intercom 307 into digital information, and receives or inputs each information stored in the data storage management unit 303. The information transfer instruction setting unit 30 collates various types of information taken in from the unit 311 with the information transfer instruction setting unit 30.
And instructs the above information to be transferred to another information terminal or the like under the conditions set in step 4 above.
7 and the operation of the home delivery box 308. Specifically, the information (video / audio information, etc.) captured from the camera-equipped intercom 307 is converted into digital information, and a transfer instruction is issued to the output unit 312 such as a monitor or the portable information terminal 30. The information fetched from the information reading and inputting unit 308a is stored in the reception information DB 303
By comparing the received information with the corresponding received information stored in “b”, it is determined whether the two pieces of information match each other. If the two pieces of information match, the unlocking of the delivery box 308 is permitted. In addition, the information processing unit 306 locks the delivery box 308 by the delivery person 2 placing the delivery item in the delivery box 308 and taking in information for notifying the completion of delivery of the delivery item from the information reading and inputting unit 308a. Is given.

The intercom with camera 307 is connected to the delivery destination server 300 and is controlled by the information processing unit 306. Specifically, when the delivery person 2 presses the intercom, the information (image / audio information, etc.) of the delivery person 2 is taken in, and the arrival of the delivery person 2 is notified. It is also possible to set the information to be transmitted to the portable information terminal 30 by means of 304.

The delivery box 308 is located at the delivery destination server 30.
0, and the opening and closing operation is controlled by the information processing unit 306. When the delivery person 2 arrives to deliver the parcel, and the recipient 3 is absent, the parcel is received. The home delivery box 308 is provided with an information reading input unit 308a. Information reading input unit 308a
Is provided with an input unit such as a keyboard, and allows the delivery person 2 to input delivery information manually. Specifically, the delivery person 2 inputs the delivery information of the home-delivery item possessed from the information reading input unit 308a, and the input delivery information is received by the information processing unit 306 into the reception information DB 303.
By comparing the delivery information with the corresponding delivery information stored in b, the door is unlocked when both pieces of delivery information match, and the door is locked when the delivery of the home delivery is completed. In addition, the home delivery box 309 may be provided with a label reading unit 308b and the like in addition to the information reading input unit 308a. For example, when a label or the like on which information is written is attached to the delivery, the label reading unit 308b attached to the delivery box 308
(A bar code reader or the like), and the delivery ID is input.

The password setting unit 309 sets a delivery receipt approval password used when the recipient 3 approves the receipt of the home delivery. The set delivery receipt approval password is stored in the password information DB 303.
c.

[0055] The receipt certifying information creating section 310 creates information indicating the completion of receiving the home delivery.
06, the reception information D after the delivery box 308 is closed.
The reception approval information is created in association with the corresponding delivery information stored in B303b.

The input unit 311 is a keyboard, a mouse, and, if necessary, a barcode reader, a card reader and the like. The output unit 312 is a barcode writer, a card writer, or the like, as needed, in addition to a monitor and a printer.

The portable information terminal 20 is a delivery person 2 (delivery company)
, And can communicate information with the delivery server 200 and the home delivery support server 100.

The portable information terminal 30 is owned by the receiver 3 and is capable of communicating information with the delivery destination server 300 and the home delivery support server 100.

The operation of the present invention will be described below with reference to FIGS.

FIGS. 3 to 8 are diagrams showing the flow of processing in the embodiment of the present invention.

FIG. 3 illustrates the exchange of information between the home delivery support server 100 and the delivery server 200.
9 is a flowchart illustrating the exchange of information between the home delivery support server 100 and the delivery destination server 300. In the figure,
1 is a home delivery client, 2 is a delivery person (transport driver), 3 is a recipient, and 4 is a delivery reception.

First, in step S 1, a home delivery request is received from the home delivery client 1 at the delivery reception 4, and a predetermined content is entered. The location of the delivery reception 4 may be a nearby tobacco shop, laundry, convenience store, or an office of a courier company that provides a courier service. From these places, telephone, facsimile, communication information terminal, and circulating delivery company collect home delivery requests and receive home delivery. Further, the delivery reception 4 may be a department store or the like, or a delivery company entering or leaving the department store, or the home delivery client 1 may notify the delivery company of a home delivery request directly, and The delivery company may go to and receive the home delivery.

In step S 2, the contents of the home delivery received at the delivery reception 4 are sent to the home delivery support server 100 and the delivery server 200. These may be sent by telephone or FAX from the place where the delivery reception 4 was performed, or may be sent from a terminal capable of information communication using e-mail or the like. With the home delivery support server 100 and the delivery side server 200, the content of the home delivery request received by inputting from the input unit 109 and the input unit 207 is registered as the delivery information in the delivery information DB 103a and the delivery information DB 203a, It is memorized.

In step S 3, in the delivery server 200, the delivery schedule information creating unit 204 determines the scheduled delivery date and time of the received home delivery to the delivery destination, and creates delivery schedule information. Then, the transmission unit 201 transmits the delivery schedule information to the home delivery support server 100.

In step S4, the home delivery support server 10
0 receives the delivery schedule information from the delivery server 200 by the receiving unit 102. In the home delivery support server 100, in step S2, the delivery information corresponding to the received delivery schedule information is already stored in the delivery information DB 103a. Then, in the home delivery support server 100, the delivery destination for home delivery is specified by the destination extraction unit 104, and the delivery schedule information is added to the corresponding delivery information in the delivery information DB 103a by the delivery guidance information creation unit 105. Will be added. And
The delivery item information is transmitted to the delivery destination server 300 together with the delivery schedule information added by the transmission unit 101.

In step S5, the delivery destination server 300
Receives the delivery schedule information and the delivery information from the home delivery support server 100 by the receiving unit 302, and creates response information such as the date and time when the delivery can be received and the receiving method based on the information. In this step S5, the delivery destination server 30
In the case where 0 is determined to be at home of the recipient 3 from the schedule information stored in the schedule information DB 303a and, for example, the date and time close to the scheduled delivery date and time is determined, and the answer information is created based on the determined date and time (step S5-1) )
And the delivery destination server 300 and the portable information terminal 30 of the recipient 3
(Step S5-2) to create response information such as the date and time when the delivery can be received through the exchange with the user (step S5-2).

In the case of step S5-1, the delivery destination server 300, which has received the delivery schedule information from the delivery support server 100, sets the delivery schedule date and time of the home delivery described in the delivery schedule information by the answer information creating unit 305. The corresponding date and time is extracted from the schedule information DB 303a, and is compared with the schedule information of the recipient 3. Here, if the location described in the schedule information of the recipient 3 corresponding to the scheduled delivery date and time of the parcel is blank or indicates that the person is at home, the parcel can be received. The response information is created using the scheduled delivery date and time described in the delivery schedule information as the receivable date and time.

In the case of step S5-2, as described above, as a result of collation of the scheduled delivery date of the home delivery with the date and time described in the schedule information of the corresponding recipient 3, the delivery date and time of the recipient 3 It is conceivable that the schedule is filled, or the date and time at which the recipient 3 can receive the home delivery exceeds the delivery deadline of the delivery. Also, recipient 3
May not satisfy the condition set by the information transfer instruction condition setting unit 304. In these cases, the answer information creating unit 305 determines that the receivable date and time cannot be set, and instructs the delivery destination server 300 to transfer the delivery schedule information received from the home delivery support server 100 to the portable information terminal 30 of the recipient 3. . The recipient 3 who has received the delivery schedule information inputs the date and time when the delivery can be received at the portable information terminal 30, and transmits the created information to the delivery destination server 300. Thereby, the delivery destination server 300 creates response information based on the creation information of the recipient 3 received from the portable information terminal 30.

Here, the delivery destination server 300 stores the recipient 3
Is stored in the personal schedule information DB 303a, and is managed by the data storage management means 303. The schedule information of the recipient 3 can be updated at any time every day. The recipient 3 inputs the schedule information from the input unit of the delivery destination server 300, or the recipient 3 operates the portable information terminal 30 from outside. It is possible to access the delivery destination server 300 and input schedule information. This recipient 3
Since the schedule information of the portable information terminal 3 includes personal information on the date and time of absence and the date and time of travel, the portable information terminal 3
When inputting from 0, the recipient 3 sets an access password to the delivery destination server 300 in advance by the password setting unit 309. Recipient 3 can register and update schedule information by entering this password and so on.
Changes are possible. This is to prevent the personal information of the recipient from leaking outside or being falsified from outside.

In addition to the receivable date and time, a receiving place and a receiving method can be added to the answer information. The receivable date and time is the date and time when the recipient 3 can receive the home delivery. The receiving place is, for example, recipient 3
May be a delivery destination, such as a home or a working company. The receiving method is a method related to receiving a home delivery from the delivery person 2 to the receiving person 3, and may be, for example, handing, next deposit, or in front of the entrance.

In step S6, the home delivery support server 10
0 is from the delivery destination server 300, which is the delivery destination of the home delivery,
The response information to the delivery schedule information is received by the receiving unit 102. The answer information may include schedule information that is personal information of the recipient 3. Therefore,
If the data is transmitted to the delivery server 200 without any processing, there is a risk that personal information including the schedule information of the recipient 3 leaks to the outside.

Therefore, in step S7, the home delivery support server 100 sets the delivery destination server 30 which is the delivery destination of the home delivery.
When the receiving unit 102 receives the response information to the delivery schedule information from 0, the presence / absence information conversion unit 107 converts this response information into simple presence / absence information of the recipient 3 of the delivery destination. Further, the delivery destination server 300 may convert the schedule information into the presence / absence information. This conversion is to check for the presence or absence of such a term when the schedule information is written in terms of a predetermined rule, and can be converted to presence / absence information.

In step S8, the home delivery support server 10
0 is the response information received by the receiving unit 102 from the delivery destination server 300, which is the delivery destination of the home delivery,
8 is assigned to the extracted map information.

At step S9, the home delivery support server 10
0 transmits the answer information converted and processed by the presence / absence information conversion unit 107 in step S7 to the delivery server 200 together with the map information created in step S8.

In step S10, the delivery server 200
Receives map information and response information from the home delivery support server 100 by the receiving unit 102. And the delivery instruction part 2
05, the delivery instruction information is created, and the delivery schedule is determined.

In step S11, the delivery server 200
Transmits the delivery instruction information to the portable information terminal 20 of the delivery person 2 by the transmission unit 201. Thereby, the delivery person 2 can execute home delivery to the recipient.

As described above, the date and time when the delivery person 2 delivers the home delivery to the delivery destination home is notified from the delivery destination server 300 to the delivery side server 200 via the home delivery support server 100. However, in reality, when the delivery person 2 visits, there is a possibility that the recipient 3 is absent due to urgent use of the recipient 3 or the like.

FIGS. 5 to 8 show the home delivery support server 100,
The exchange between the delivery-side server 200, the delivery destination server 300, the portable information terminal 20 of the delivery person 2, and the portable information terminal 30 of the recipient 3 allows the delivery person 2 to deliver home delivery goods at the delivery destination home. FIG. 7 is a diagram illustrating a flow from assuming delivery of a home delivery to a delivery destination to issuing and transmitting receipt proof information of the home delivery. FIGS. 5 and 6 are diagrams showing a case where the recipient 3 is at home and the delivery person 2 can directly deliver the home delivery. FIGS. 7 and 8 show a case where the recipient 3 is absent. FIG.

First, in step S 12, the recipient 3 sets a delivery receipt approval password in the delivery destination server 300 by the password setting unit 309 in advance. The set delivery receipt approval password is stored in the password information DB 30.
3c.

In general, when delivering a home delivery to a recipient at a delivery destination home, the deliverer receives a receipt of the home delivery from the recipient. In steps S13 to S28, the receipt certificate is sent to the home delivery support server 100 and the delivery server 2
00, delivery destination server 300, portable information terminal 2 of delivery person 2
0 and the case where the communication is performed during the exchange between the receiver 3 and the portable information terminal 30.

In step S13, the delivery person 2 is the recipient 3
After delivering the home delivery to the delivery person 2, the delivery person 2
Access to the home delivery support server 100 from
And call the delivery information of the delivery destination. Alternatively, the delivery ID may be input using an information terminal such as a personal computer or an information terminal provided at the delivery destination.

At step S 14, the home delivery support server 100 transmits the delivery information corresponding to the delivery ID to the portable information terminal 20 by the access from the portable information terminal 20. In the portable information terminal 20, the delivery information is displayed on the monitor.

In step S 15, the recipient 3 uses the portable information terminal 20 to input a delivery receipt approval password, and transmits the received delivery information including the password to the home delivery support server 100.

In step S16, the home delivery support server 1
00, upon receiving the delivery information including the delivery receipt approval password, the destination extraction unit 104 extracts the e-mail address of the delivery destination, specifies the transmission destination, and determines the delivery destination received by the corresponding delivery destination server 300. Send the delivery information including the receipt approval password.

In step S17, the delivery destination server 300
Are the delivery information including the delivery receipt approval password received from the home delivery support server 100 by the information processing unit 306, the reception information DB 303b, and the password information DB 30.
3c, the relevant delivery information and the delivery receipt approval password are extracted and collated.

In step S18, the information processing unit 306 receives the delivery information including the received delivery receipt approval password, the received information DB 303b and the password information DB.
If the corresponding delivery information and the delivery receipt approval password match from 303c, the receipt certifying information creation unit 310
, The receipt proof information is created, and the home delivery support server 10
0, this receipt proof information is transmitted.

In step S19, the home delivery support server 1
At 00, upon receiving the receipt proof information, the data storage management unit 103 writes information indicating the completion of the delivery in the corresponding delivery information in the delivery information DB 103a, and registers that the delivery is completed.

In step S20, the delivery-assisting server 100 sends the delivery server 2
At 00, the receipt proof information is transmitted. Step S21
Then, the delivery server 200 is connected to the home delivery support server 100.
The receipt information received from the mobile information terminal 2 of the delivery person 2
Send to 0.

In step S22, the home delivery support server 1
00 informs the home delivery client 1 of the completion of delivery of the home delivery. In this case, the home delivery support server 100 extracts the delivery source e-mail address of the corresponding delivery information from the delivery information DB 103a by the destination extraction unit 104, and sends the receipt proof information to the extracted delivery source e-mail address. Send. Thereby, the home delivery client 1 can know that the home delivery has arrived safely at the destination.

In steps S20 and S22, the case where the home delivery support server 100 sends the reception authentication information to the delivery server 200 and the case where the home delivery support server 100 sends the delivery authentication information to the e-mail address of the home delivery client 1 are performed separately. However, these steps may be performed simultaneously.

Also, at the time of delivery of the parcel, the recipient 3
Is absent, first, in step S23, the delivery person 2 inputs the delivery ID manually or by using the portable information terminal 20 from the information reading and inputting unit 308a provided in the delivery box 308 of the delivery destination, or If the article has a label or the like on which information is written, the delivery box 308
Is read by a label reading unit 308b (a barcode reader or the like) attached to the device, and a delivery ID is input. Recipient 3
However, by setting the information transfer instruction setting unit 304 to not transfer information to the portable information terminal 30 while the user is out of the office, the delivery destination server 3
00 can be performed automatically. In this case, the process proceeds to step S26, where the information reading input unit 308a
The delivery information fetched from the label reading unit 308b and the corresponding delivery information stored in the reception information DB 303b are collated by the information processing unit 306.

In step S24, when the recipient 3 goes out due to a sudden business or the like, the information transfer instruction setting unit sets the information fetched from the intercom with camera 307 and the information reading and inputting unit 308a provided in the home delivery box 308. Is set so as to transfer the delivery information input from the mobile information terminal 30 to the user. Then, when the delivery person 2 presses the camera-equipped intercom 307 at the delivery destination, the information processing unit 306 causes the information of the delivery person 2 to be displayed on the camera.
(Video / audio, etc.) is converted into digital information and transmitted to the portable information terminal 30 of the recipient 3 by the information transfer instruction unit. At the same time, the delivery information input from the information reading and inputting unit 308a provided in the delivery box 308 is also transmitted to the portable information terminal 30 of the recipient 3.

[0093] In step S25, the recipient 3 confirms the information of the visitor taken in from the intercom with camera 307 by the portable information terminal 30, and determines whether or not to receive the home delivery.

In step S26, when it is determined that the home delivery is to be received, the recipient 3 transmits the delivery information received in step S24 by the portable information terminal 30 to the delivery destination server 3.
Send to 00.

In step S27, the delivery destination server 300
The information processing unit 306 checks the delivery information associated with the corresponding date and time stored in advance in the schedule information DB 303a with the received delivery information.

In step S28, if the two pieces of information match as a result of the collation of the delivery information, the receipt proof information creation unit 310 creates the receipt proof information, and the delivery proof information is sent to the home delivery support server 100. Sent.

The following steps correspond to step S1 described above.
The description is omitted because it is basically the same as 9 to step S22.

The home delivery support program embodied by the program of each operation step as described above is recorded on a readable recording medium, and has a home delivery support server 100, a delivery server 200, a delivery destination server 300, and a delivery person's mobile phone. Information terminal 2
0 and the operation with the recipient's portable information terminal 30.

[0099]

As is apparent from the above description, according to the first, ninth, and tenth aspects of the present invention, the reply information from the recipient can be effectively used in the home delivery business, so that the home delivery Delivery can be performed effectively.

According to the second and third aspects of the present invention, it is possible to effectively prevent the reply information including the schedule information of the recipient from the delivery destination from leaking.

According to the invention described in claim 4, the delivery of the information can be effectively notified to the delivery destination.

According to the fifth aspect of the present invention, a delivery person can easily perform home delivery to a delivery destination.

According to the sixth and seventh aspects of the present invention, it is possible to easily confirm receipt of a home delivery.

According to the eighth aspect of the invention, it is possible to effectively realize the delivery of the home delivery according to the request of the recipient.

[Brief description of the drawings]

FIG. 1 is a schematic diagram showing the overall configuration of the present invention.

FIG. 2 is a block diagram of each unit in the entire system of the present invention.

FIG. 3 is a diagram showing a processing flow in the embodiment of the present invention.

FIG. 4 is a diagram showing a processing flow in the embodiment of the present invention.

FIG. 5 is a diagram showing a processing flow in the embodiment of the present invention.

FIG. 6 is a diagram showing a processing flow in the embodiment of the present invention.

FIG. 7 is a diagram showing a processing flow in the embodiment of the present invention.

FIG. 8 is a diagram showing a processing flow in the embodiment of the present invention.

[Explanation of symbols]

 1 home delivery requester 2 delivery person 3 recipient 4 delivery reception 100 home delivery support server 101, 201, 301 transmission unit 102, 202, 302 reception unit 103, 203, 303 data storage management unit 103a, 203a delivery information DB 103b map Information DB 104 Destination extraction unit 105 Delivery guidance information creation unit 106 Relay control unit 107 Presence / absence information conversion unit 108 Map creation unit 109, 206, 311 Input unit 110, 207, 312 Output unit 200 Delivery server 203b Delivery information DB 204 Delivery schedule information creation unit 205 Delivery instruction unit 300 Delivery destination server 303a Schedule information DB 303b Reception information DB 303c Password information DB 304 Information transfer instruction condition setting unit 305 Answer information creation unit 306 Information processing unit 307 Intercom with camera 308 Home delivery Box 308a Information reading unit 308b Label reading unit 309 Password setting unit 310 Receipt proof information creation unit

Claims (10)

[Claims] 1. A communication device which is provided on a network and has a data management and communication function and which can communicate with a delivery server having a data management and communication function via a transmission means and a reception means. Delivery server which is provided for each delivery request from the delivery-side server via the receiving means, and includes information on an e-mail address of a delivery destination server, a delivery source, and delivery contents. Storage means for storing an e-mail address of the delivery destination server from the delivery information stored in the storage means; and transmitting the information to the extracted e-mail address of the destination. Delivery guide information creating means for adding delivery schedule information relating to the delivery information received from the delivery server via the receiving means to the delivery information, A relay control means for receiving response information to the delivery schedule information from the server and transmitting the received information to the delivery server via the transmission means. 2. The home delivery support server according to claim 1, further comprising conversion means for converting the answer information received via said receiving means into presence / absence information of a delivery destination. 3. The relay control means according to claim 2, wherein said relay control means determines whether or not the delivery destination information corresponds to said delivery schedule information received from said delivery destination server.
The home delivery support server according to claim 1, wherein the absence information is received as answer information. 4. The home delivery support server according to claim 1, wherein said receiving means receives delivery schedule information corresponding to at least an electronic mail address of a delivery destination server from said delivery side server. 5. A map creating means for associating map information stored in advance with response information to the delivery schedule information received from the delivery destination server via the receiving means,
The home delivery support server according to any one of claims 1 to 4, wherein the transmission unit further transmits map information indicating a delivery destination. 6. The method according to claim 1, wherein the receiving unit further receives reception authentication information of the delivery information received from the delivery destination server, and the transmission unit transmits the received reception authentication information to the delivery side server. Item 6. A home delivery support server according to any one of Items 1 to 5. 7. The reception authentication information comprises a password, and the transmitting means further transmits reception confirmation information corresponding to the received password together with the corresponding delivery information to the delivery destination server which is the transmission source. 6. The home delivery support server according to 6. 8. A home delivery support server provided on a network and capable of communicating with a delivery destination server having an information management and communication function via transmission means and reception means. A home delivery support system including a delivery server that is communicable with a server, wherein the home delivery support server receives the delivery server from the delivery server, First storage means for storing delivery information including information on an e-mail address, a delivery source, and delivery contents; and obtaining the e-mail address of the delivery destination server from the delivery information stored in the first storage means. A destination extracting means for extracting, and a delivery related to the delivery information received from the delivery side server in the delivery information for transmitting information to an e-mail address of the extracted destination. Delivery guide information creating means for adding schedule information, and relay control means for receiving reply information to the delivery schedule information from a delivery destination server and transmitting the received information to the delivery server, the delivery server comprising: Second storage means for storing delivery information including information on a delivery schedule in association with delivery information including information on an email address of a delivery destination server, a delivery source, and delivery content in units of delivery requests, and the home delivery support; Delivery schedule information creating means for creating delivery schedule information based on the delivery information and the delivery information so as to transmit information to the server;
A delivery support system, comprising: delivery instruction means for creating and outputting delivery instruction information based on response information to the delivery schedule information received from the delivery support server. 9. Communication between a delivery server provided on a network and having a function of information management and communication and a delivery destination server provided with a function of information management and communication is enabled via transmission and reception. A method of supporting delivery by a delivery support server by a delivery support server, the delivery comprising an e-mail address of a delivery destination server, information on a delivery source and contents of a delivery received for each delivery request from the delivery server. Storing the information, extracting the e-mail address of the delivery destination server from the stored delivery information, and receiving the delivery information from the delivery side server in order to transmit the information to the extracted destination e-mail address. The delivery schedule information is added to the delivery information, the response information to the delivery schedule information is received from the delivery destination server, and the received information is distributed to the delivery destination server. A home delivery support method, wherein the home delivery support method is transmitted to a sending server. 10. Communication between a delivery server provided on a network and having an information management and communication function and a delivery destination server provided with an information management and communication function is enabled via transmission and reception. A computer-readable recording medium on which a home delivery support program for supporting home delivery is provided by a home delivery support server, wherein the electronic mail address, delivery source, and delivery destination server received for each delivery request from the delivery side server are provided. Delivery information including information on the contents of the delivery is stored, the e-mail address of the delivery destination server is extracted from the delivery information from the stored delivery information, and the information is sent to the extracted destination e-mail address. In order to send the delivery information, the delivery schedule information relating to the delivery information received from the delivery server is added to the delivery information, and the delivery destination A computer-readable storage medium storing a home delivery support program, wherein the home server receives reply information to the delivery schedule information from a server, and transmits the received information to the delivery side server.